{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7254820,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Fin\u0026#39;s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,670\u0026lt;/span\u0026gt;-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;190,303\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7247950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7247950,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Fin\u0026#39;s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;132,836\u0026lt;/span\u0026gt;-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6922266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6922266,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-06-09T11:26:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7286050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7286050,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-09-29T18:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*\u0026lt;/strong\u0026gt;Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7335309","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7335309,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-10-15T10:06:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,500\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8104888","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8104888,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2026-08-04T04:19:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8092030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3505526,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":8092030,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00032","title":"Account Executive, Mid Market","company_name":"Fin","first_published":"2026-07-28T16:42:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dynamic and experienced Account Executive to join our team. In this role, you will play a pivotal part in propelling our new business growth in the Mid Market and Enterprise segment, managing the full sales cycle, from outbound prospecting through to close. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments, including ANZ, HK, Singapore \u0026amp;amp; Malaysia.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Evangelism:\u0026lt;/strong\u0026gt; Champion Fin\u0026#39;s product by driving its adoption and growth within the Mid-Market and Enterprise segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Cycle Management:\u0026lt;/strong\u0026gt; Oversee the complete new business sales cycle for Mid-Market/Enterprise customers, from initial outbound to closing deals, utilising a consultative values based sales approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience: Previous experience selling into ANZ, HK, Singapore \u0026amp;amp; Malaysia, through outbound and working with partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline Generation: \u0026lt;/strong\u0026gt;Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forecasting \u0026amp;amp; Reporting:\u0026lt;/strong\u0026gt; Deliver accurate sales forecasts and provide clear visibility on revenue performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge:\u0026lt;/strong\u0026gt; Maintain comprehensive and up-to-date knowledge of our evolving products and sales processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tailored Demonstrations:\u0026lt;/strong\u0026gt; Develop and present customized product demonstrations to meet specific client needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Development:\u0026lt;/strong\u0026gt; Engage in mentoring and development activities within the sales team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy:\u0026lt;/strong\u0026gt; Represent the voice of the customer to internal stakeholders, including Marketing and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling, tailored product demonstrations and business cases based on customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Expertise:\u0026lt;/strong\u0026gt; Minimum of 5+ years of experience as an Account Executive, with at 3+ years in Saas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track Record:\u0026lt;/strong\u0026gt; Proven success in meeting and exceeding sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Strong ability to navigate and solve challenges in a fast-paced environment, handling both inbound and outbound opportunities across various industries and company sizes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nice to have: \u0026lt;/strong\u0026gt;Speak Mandarin \u0026amp;amp; sold into HongKong, Singapore \u0026amp;amp; Malaysia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Closing Skills:\u0026lt;/strong\u0026gt; Demonstrated ability to close net new business in a competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; Exhibits intellectual curiosity, ambition, and a continuous learning attitude.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How success will be measured\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achievement of new-business quota and revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 40% of qualified pipeline value sourced through outbound activity each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent creation and progression of high-quality Mid-Market and Enterprise opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast accuracy and disciplined CRM management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful engagement and relationship development with senior customer stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive contribution to the wider APAC sales team and customer feedback loop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every weekday, plus a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare stipend towards private health insurance for you and your partner/spouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7591247","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7591247,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - French Speaking","company_name":"Fin","first_published":"2026-07-29T13:14:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spoken French (Business level to a minimum)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386163,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - German Speaking","company_name":"Fin","first_published":"2025-11-10T10:54:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German (Business Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862786","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423888,"location":{"name":"San Francisco, California; USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862786,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105846","title":"Account Executive, MidMarket (LATAM) ","company_name":"Fin","first_published":"2026-05-04T16:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be a key player in driving Fin\u0026#39;s growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on product knowledge and evolving processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver tailored product demos to address each client’s unique challenges and needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on exceeding sales targets and demonstrating competitiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional teams (Marketing, Product).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to changes in market conditions, customer needs, and product updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use creative problem-solving to overcome obstacles and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage sales tools and CRM software to track leads, progress, and activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate contract terms to close deals while maintaining healthy margins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit grit and determination to succeed, overcoming challenges and driving results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel within the country to support client needs and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience as an Account Executive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be fluent in Portuguese; proficiency in Spanish is also a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7982980","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463669,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7982980,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP","title":"Account Executive, Scale","company_name":"Fin","first_published":"2026-06-04T15:19:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We\u0026#39;re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hunter mentality with a track record of sourcing and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-velocity pipeline across a large number of deals simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and a consistent track record of hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build trust and credibility with buyers across functions and executive seniority levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $119,100 - $142,200. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7980879","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463669,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7980879,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP","title":"Account Executive, Scale","company_name":"Fin","first_published":"2026-06-04T15:19:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We\u0026#39;re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hunter mentality with a track record of sourcing and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-velocity pipeline across a large number of deals simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and a consistent track record of hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build trust and credibility with buyers across functions and executive seniority levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater San Francisco Area is $132,200 - $158,050. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8080149","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3500628,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":8080149,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00029","title":"Account Executive, Small Business","company_name":"Fin","first_published":"2026-07-28T16:43:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Intercom’s value using the\u0026lt;a href=\u0026quot;https://www.forcemanagement.com/blog/whats-the-meaning-of-command-of-the-message\u0026quot;\u0026gt; Command of the Message\u0026lt;/a\u0026gt; framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/aligning-sales-and-product/\u0026quot;\u0026gt; partner with R\u0026amp;amp;D and Marketing\u0026lt;/a\u0026gt; to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7820671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7820671,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7824137","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7824137,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8018140","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3476162,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8018140,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00014","title":"Application Security Engineer","company_name":"Fin","first_published":"2026-06-23T10:58:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Security Engineering team is unlike most security teams. We own and operate critical security services, build customer-facing security features, and partner with engineering teams to make secure development the default. We\u0026#39;re engineers first; designing, building, and operating systems that protect Fin and its customers. The team owns and operates tier-zero services including authentication, SAML/SSO, teammate activity logs, malicious URL scanning, and other critical trust and security capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how products are designed, developed, and delivered. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help shape how security evolves alongside some of the most ambitious AI-powered products in customer service. We\u0026#39;re taking an AI-first approach to security, exploring areas such as AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and engineer tier-zero security capabilities that help customers securely deploy and manage Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and other enterprise security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering teams throughout the software development lifecycle to build secure products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to secure development standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead application security initiatives across the software development lifecycle, helping teams identify and address security risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams building AI-powered products to assess and mitigate emerging security risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven application security, product security, or security engineering experience within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering skills with experience designing, building, and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern application security threats, secure software development practices, and threat modelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting architecture reviews and security assessments for complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on security incident response experience, including leading investigations and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building tools, automation, or developer-focused solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or owning authentication, SAML/SSO, identity, or access management capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building security automation or security-focused platform capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud security, infrastructure security, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8025649","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3476162,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8025649,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00014","title":"Application Security Engineer","company_name":"Fin","first_published":"2026-06-24T04:54:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Security Engineering team is unlike most security teams. We own and operate critical security services, build customer-facing security features, and partner with engineering teams to make secure development the default. We\u0026#39;re engineers first; designing, building, and operating systems that protect Fin and its customers. The team owns and operates tier-zero services including authentication, SAML/SSO, teammate activity logs, malicious URL scanning, and other critical trust and security capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how products are designed, developed, and delivered. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help shape how security evolves alongside some of the most ambitious AI-powered products in customer service. We\u0026#39;re taking an AI-first approach to security, exploring areas such as AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and engineer tier-zero security capabilities that help customers securely deploy and manage Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and other enterprise security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering teams throughout the software development lifecycle to build secure products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to secure development standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead application security initiatives across the software development lifecycle, helping teams identify and address security risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams building AI-powered products to assess and mitigate emerging security risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven application security, product security, or security engineering experience within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering skills with experience designing, building, and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern application security threats, secure software development practices, and threat modelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting architecture reviews and security assessments for complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on security incident response experience, including leading investigations and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building tools, automation, or developer-focused solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or owning authentication, SAML/SSO, identity, or access management capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building security automation or security-focused platform capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud security, infrastructure security, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7960889","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456515,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7960889,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105926","title":"Brand Voice Lead - Systems","company_name":"Fin","first_published":"2026-05-29T10:14:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Every interaction with Fin, whether written by a person or generated with AI, should feel clear, distinctive, and true to our brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Brand Voice Lead, Systems\u0026lt;/strong\u0026gt;, you’ll help make that happen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a traditional copywriting role, and it’s different from a standard content strategy position. You’ll shape how Fin shows up in words across key brand and marketing touchpoints, while helping build the tools, guidance, and workflows that make strong writing easier to produce consistently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work across Brand, Product Marketing, Product, Design, and other cross-functional teams to turn complex ideas into clear, compelling communication. That means \u0026lt;strong\u0026gt;contributing \u0026lt;/strong\u0026gt;to messaging frameworks,\u0026lt;strong\u0026gt; supporting \u0026lt;/strong\u0026gt;major launches and campaigns, and writing across formats like websites, films, podcasts, presentations, and executive narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll also\u0026lt;strong\u0026gt; evolve and shape the systems\u0026lt;/strong\u0026gt; behind the work, including voice and tone guidance, editorial standards, channel-specific frameworks, prompt libraries, AI Skills, and reusable messaging assets. We’re looking for someone who is excited by both sides of the role: writing excellent copy and helping teams use AI thoughtfully to create better, more consistent communication at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve \u0026lt;/strong\u0026gt;Fin’s verbal identity, including voice and tone guidance, messaging principles, and editorial standards across key brand and customer touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop messaging\u0026lt;/strong\u0026gt; frameworks that help explain complex products, technologies, and ideas with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and refine high-quality copy across a wide range of formats, including product launches, campaigns, websites, video, podcasts, keynote presentations, and strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely\u0026lt;/strong\u0026gt; with Brand, Product Marketing, Product, and Design to ensure work is aligned, clear, and consistent across channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and maintain practical writing systems \u0026lt;/strong\u0026gt;that support scale, including channel guidance, prompt libraries, reusable messaging assets, and \u0026lt;strong\u0026gt;AI-enabled workflows\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify friction in writing workflows and recommend smarter ways of working that improve quality, consistency, and speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to strengthen writing processes, support content development, and help cross-functional partners create with more confidence and less guesswork.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful editing, feedback, and guidance that helps raise the quality of writing across projects and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contribute\u0026lt;/strong\u0026gt; to the ongoing evolution of Fin’s verbal identity as our products, customers, and category continue to grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in brand writing, messaging, editorial, verbal identity, content strategy, or related creative disciplines, ideally in-house.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional portfolio that demonstrates strong writing craft, strategic thinking, and the ability to develop systems that improve quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating voice and tone guidance, messaging frameworks, editorial standards, and writing support tools used across teams and channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding writing and editing skills, with the ability to move between strategic thinking and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment and taste, with the ability to simplify complex ideas into clear, compelling narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI tools such as ChatGPT, Claude, Claude Code, and other emerging creative technologies, along with a clear point of view on how they can improve creative workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI-native writing resources such as prompt libraries, reusable workflows, editorial evaluations, or structured guidance that helps people create stronger on-brand communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with cross-functional partners across Brand, Product Marketing, Product, Design, and leadership-facing workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems mindset and a habit of turning one-off solutions into repeatable practices that help teams work better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience guiding non-writers through editing, frameworks, and practical support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role matters\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role helps Fin communicate with more clarity, consistency, and confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll bring strong judgment, excellent writing, and a practical systems mindset to the work. \u0026lt;strong\u0026gt;You won’t be expected to single-handedly own every aspect of how the company communicates.\u0026lt;/strong\u0026gt; Instead, you’ll be a \u0026lt;strong\u0026gt;senior hands-on partner who helps shape \u0026lt;/strong\u0026gt;the voice,\u0026lt;strong\u0026gt; improve\u0026lt;/strong\u0026gt; the workflows, and \u0026lt;strong\u0026gt;raise the quality \u0026lt;/strong\u0026gt;of writing across the brand through a n AI-driven lens.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8092351","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3505639,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8092351,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00033","title":"Business Development Representative","company_name":"Fin","first_published":"2026-08-04T12:45:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Targeting\u0026lt;/strong\u0026gt;: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists for LATAM clients. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Enterprise Prospecting\u0026lt;/strong\u0026gt;: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You\u0026#39;ll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Prospect Experience\u0026lt;/strong\u0026gt;: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You\u0026#39;ll articulate Fin\u0026#39;s value as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Market Acumen\u0026lt;/strong\u0026gt;: Maintain a comprehensive understanding of Fin\u0026#39;s product suite and its value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Optimization\u0026lt;/strong\u0026gt;: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Professional fluency in English and Spanish is required; Portuguese proficiency is a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and success from working with Enterprise sized accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8128353","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519878,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8128353,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00040","title":"Business Development Representative","company_name":"Fin","first_published":"2026-08-13T17:52:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Targeting\u0026lt;/strong\u0026gt;: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Enterprise Prospecting\u0026lt;/strong\u0026gt;: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You\u0026#39;ll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Prospect Experience\u0026lt;/strong\u0026gt;: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You\u0026#39;ll articulate Fin\u0026#39;s value as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Market Acumen\u0026lt;/strong\u0026gt;: Maintain a comprehensive understanding of Fin\u0026#39;s product suite and its value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Optimization\u0026lt;/strong\u0026gt;: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and success from working with Enterprise sized accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8038696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484354,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8038696,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00019","title":"Business Development Representative","company_name":"Fin","first_published":"2026-07-01T19:34:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Owning and prioritizing a named book of enterprise accounts (2,000+ employees) in partnership with Enterprise Account Executives across North America\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Running account-based prospecting strategies — not just single-prospect outreach — building a view of the full buying group before engaging\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Providing a best-in-class experience for Fin’s prospective enterprise customers throughout the outbound process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Maintaining deep knowledge of Fin’s product, enterprise use cases, and market positioning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Working cross-functionally with Marketing, Sales Operations, and Product to improve processes that directly impact enterprise pipeline generation and conversion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Engaging in team development and mentoring of newer BDR teammates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong desire to build a career in sales, with a goal of growing into an Account Executive or senior closing role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +); enterprise experience strongly preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Enterprise Prospecting Skills\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Knows how to run account-based outreach: researching a target account, mapping the buying group, and building a multi-thread strategy before outreach — comfortable engaging VP and C-level contacts across complex organizations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Manages a large account list effectively; knows how to prioritize activity to drive the most pipeline and maintains strong CRM hygiene\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Market \u0026amp;amp; Industry Knowledge\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Brings solid knowledge of the enterprise SaaS landscape and Fin’s key verticals; stays on top of industry news and uses it to sharpen outreach\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communication\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Crafts compelling, concise messaging for executive audiences across channels and personas; listens effectively and works closely with their AE\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Growth Mindset\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Self-aware, with a clear sense of strengths and areas for growth. Sees every day as an opportunity to be 1% better. Proactively seeks feedback.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Results Oriented\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Brings a never-settle approach to quota, progression, and team development. Motivated to succeed and raise the bar for those around them.\u0026lt;/span\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Bachelor’s Degree preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator, Cognism\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full-time employment, the estimated all-in annual compensation range (OTE) is $87,287 - $110,725. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8028152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480243,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8028152,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00017","title":"Cloud Security Engineer","company_name":"Fin","first_published":"2026-06-26T12:00:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin\u0026#39;s production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We\u0026#39;re taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure cloud architectures across our AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud security investigations and incident response activities in partnership with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that improves the scalability, reliability, and effectiveness of security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve cloud security standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess emerging threats to cloud environments and help evolve our defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in cloud security, security engineering, detection engineering, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience securing and operating production AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security principles, modern attack techniques, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating detection, monitoring, or threat detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security controls across cloud platforms and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building automation, tooling, or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with infrastructure-as-code practices and modern cloud-native technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building detection engineering, threat hunting, or security operations capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to detection, response, threat analysis, or security operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS networking, identity, and cloud security patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8028029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480243,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8028029,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00017","title":"Cloud Security Engineer","company_name":"Fin","first_published":"2026-06-26T12:00:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin\u0026#39;s production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We\u0026#39;re taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure cloud architectures across our AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud security investigations and incident response activities in partnership with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that improves the scalability, reliability, and effectiveness of security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve cloud security standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess emerging threats to cloud environments and help evolve our defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in cloud security, security engineering, detection engineering, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience securing and operating production AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security principles, modern attack techniques, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating detection, monitoring, or threat detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security controls across cloud platforms and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building automation, tooling, or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with infrastructure-as-code practices and modern cloud-native technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building detection engineering, threat hunting, or security operations capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to detection, response, threat analysis, or security operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS networking, identity, and cloud security patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8157881","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530761,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8157881,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00053","title":"Customer Success Manager, High Touch","company_name":"Fin","first_published":"2026-08-27T12:05:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $150,300-$179,525. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8159946","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530761,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8159946,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00053","title":"Customer Success Manager, High Touch","company_name":"Fin","first_published":"2026-08-27T12:05:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7370567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286478,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7370567,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105086","title":"Customer Success Manager, Scale","company_name":"Fin","first_published":"2025-11-05T11:43:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Fin\u0026#39;s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin\u0026#39;s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in consumption or usage-based SaaS models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5298461","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2488095,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5298461,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Engineering Manager - AI Helpdesk","company_name":"Fin","first_published":"2023-08-15T12:11:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Helpdesk brings together the tools modern support teams need to deliver fast, effective service: an omnichannel inbox, AI-powered ticketing, real-time assistance from Copilot, automation, and Fin AI Agent. We are building a single system where human and AI agents can work together seamlessly, with the context and intelligence to resolve increasingly complex customer issues.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The AI Helpdesk is a major next step in the evolution of Intercom’s core product. We are shaping an AI-first Helpdesk that helps support teams work more efficiently, resolve more conversations, and deliver consistently excellent customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits in a high-impact product organisation where the product vision and technical direction are continuing to evolve. You’ll lead an engineering team working closely with Product, Design, Customer Support, and AI/ML partners to turn customer and operational problems into simple, powerful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and grow a high-performing engineering team building AI-first Helpdesk capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear goals and create the conditions for the team to deliver valuable, reliable product at a healthy pace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product and Design to shape strategy, roadmap, priorities, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with AI and ML partners where relevant, while keeping the focus on building excellent customer-facing product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customer, agent, and business problems behind the roadmap - not just the delivery process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring technical judgment to architecture, quality, reliability, and long-term product health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remove impediments, create clarity, and help the team make good decisions with increasing autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an inclusive, collaborative team culture with high standards for ownership, communication, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach engineers and develop senior engineers into technical and organisational leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the wider AI Helpdesk strategy and help align engineering decisions across adjacent teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore how AI-assisted development can improve the team’s speed, quality, and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The most important thing is that you are an exceptional people leader who is personally action-oriented. We don’t want managers who are distant from the product, and we don’t want hands-on operators who neglect the leadership craft. You build strong teams and get involved directly when the situation requires it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond that, you bring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing software engineering teams building customer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product engineering instincts and an interest in customer problems, user experience, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to shape strategy, prioritise effectively, and create clarity in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enough technical depth to engage credibly in architecture discussions, understand trade-offs, and unblock engineers when things get difficult.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering complex work predictably while balancing speed, quality, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering effectively with Product, Design, Data, Customer Support, and other senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong record of coaching engineers, developing senior talent, and building healthy, inclusive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about AI-native products and how AI-assisted engineering is changing the way teams build software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high degree of autonomy, sound judgment, and a bias toward action.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Fin?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is helping define the AI era of customer service. The Helpdesk is at the centre of that opportunity: a product used by support teams every day, now being reimagined around AI, automation, rich context, and seamless collaboration between people and machines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll have the scale, customers, and resources of an established company, alongside genuine opportunity to shape product direction, team culture, and how engineering works in an AI-first environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7818586","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7818586,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-15T11:21:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technically strong teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7818585","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7818585,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-15T11:21:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technically strong teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7784684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7784684,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-07T07:01:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technically strong teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7859005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422929,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7859005,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105364","title":"Events Producer","company_name":"Fin","first_published":"2026-04-29T12:48:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an \u0026lt;strong\u0026gt;Events Producer\u0026lt;/strong\u0026gt; to help deliver Intercom\u0026#39;s most important brand events across North America and Europe. You\u0026#39;ll join a small, high-performing team that creates memorable experiences showcasing Fin\u0026#39;s product innovation and Intercom\u0026#39;s leadership in AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll partner closely with senior producers to bring events to life—from planning through onsite execution. You\u0026#39;ll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute Intercom\u0026#39;s brand events, including hosted experiences, product launches, conferences, and pop-ups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of hybrid events with both in-person and livestream experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R\u0026amp;amp;D teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with production vendors and agency partners to ensure seamless execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage attendee experience, registration, ticketing, speaker logistics, and event operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain production timelines, budgets, and project plans across multiple concurrent events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track event performance and contribute to post-event reporting and learnings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support flagship programs such as Pioneer and other strategic company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build scalable event processes, documentation, and production playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 30% to support onsite event execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; of experience producing live events, conferences, field marketing events, or brand experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing event logistics from planning through onsite execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with live event production, including AV, staging, run of show, and vendor coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with external vendors, venues, and production partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills with the ability to prioritize multiple deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating across cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with registration, ticketing, and event technology platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm under pressure with a proactive, solutions-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and a passion for creating exceptional attendee experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience producing B2B marketing events or conferences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at a SaaS or technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hybrid or livestreamed events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools that improve event planning, production, or content creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with event platforms (e.g. Cvent, Splash, Bizzabo, Goldcast, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual (French or German)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $118,00 - $141,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8185627","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542224,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8185627,"updated_at":"2026-09-14T08:57:04-04:00","requisition_id":"R-00067","title":"Forward Deployed Data Scientist","company_name":"Fin","first_published":"2026-09-14T08:57:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re now seeing strong demand for data scientists who can apply their expertise directly with our most strategic customers. As a Forward Deployed Data Scientist, you’ll embed with customers to build Enterprise-grade Fin deployments. You’ll play a pivotal role in transforming how our most strategic customers scale customer support — working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact. You’ll also feed insights from these frontline deployments back into Intercom’s product and strategy — helping shape the future of AI customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping customers automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply data science in real-world business contexts to drive measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both technical and non-technical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills and attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in technical consulting, customer-facing analytics, or SaaS product data science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reframing the problem, not just solving it, you\u0026#39;ve spotted when the question you were handed wasn\u0026#39;t the right one, and changed what got worked on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to scale the data science workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $206,600- $229,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8201208","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501021,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8201208,"updated_at":"2026-09-14T10:22:05-04:00","requisition_id":"P-00065","title":"Forward Deployed Engineer","company_name":"Fin","first_published":"2026-09-14T10:22:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for software engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin’s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $180,000 - $200,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7851785","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421288,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7851785,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105818","title":"GTM Data Analyst","company_name":"Fin","first_published":"2026-04-29T13:24:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As part of the GTM Analytics team, you will be the data partner for Fin\u0026#39;s Mindshare function — the team responsible for building brand awareness, shaping market perception, and creating early engagement with target buyers. This role focuses on the top of the funnel: understanding how brand marketing, executive programs, experimentation, and upper funnel initiatives drive awareness, reach, and engagement before prospects ever enter a sales cycle. You will partner with Brand Marketing, Executive Programs, and GTM leadership to measure what\u0026#39;s resonating, design experiments, and surface the insights that inform how Fin shows up in the market.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Top of Funnel\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Insights:\u0026lt;/strong\u0026gt; Own reporting and analysis for upper funnel programs — measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Brand\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Marketing\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Measurement:\u0026lt;/strong\u0026gt; Develop frameworks to assess brand campaign effectiveness — tracking how brand investments translate into audience reach, mindshare, and downstream consideration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Programs\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Analytics:\u0026lt;/strong\u0026gt; Measure the impact of executive dinners, outreach programs, and high-touch engagement — understanding which accounts are being reached, how they engage, and what signals emerge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation:\u0026lt;/strong\u0026gt; Design and analyze experiments across Mindshare programs — helping the team test messaging, channels, formats, and targeting to learn what drives awareness and engagement most effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Audience\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;\u0026amp;amp;\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Reach\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Analysis:\u0026lt;/strong\u0026gt; Analyze who Fin is reaching across Mindshare initiatives — segmenting by ICP, account tier, persona, and geography to ensure programs connect with the right buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Partner with Brand Marketing, Executive Programs, Demand Gen, and Sales to translate qualitative program goals into measurable outcomes and share learnings across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;3–5 years of experience in analytics, marketing analytics, brand analytics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of top-of-funnel and brand metrics — awareness, reach, engagement, consideration, and audience composition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and analyzing experiments (A/B tests, holdout groups, incrementality measurement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills; experience with data modeling tools (e.g., dbt) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI and visualization tools (e.g., Tableau, Looker, Streamlit)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with qualitative and quantitative data — not everything at the top of funnel has a clean conversion metric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to partner with marketing and executive stakeholders, framing ambiguous questions into structured analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills — able to translate analytical findings into narratives that inform creative and strategic decision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $137,700 - $164,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7918638","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441893,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7918638,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105840","title":"IT Systems Engineer","company_name":"Fin","first_published":"2026-05-14T10:46:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $162,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7394515","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7394515,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Fin","first_published":"2025-11-13T10:36:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;233,505\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt; - $314,438\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345261","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7345261,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Fin","first_published":"2025-10-21T18:03:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;228,00 - $349,375\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8068149","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495932,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8068149,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00027","title":"Manager, Business Development","company_name":"Fin","first_published":"2026-07-16T12:09:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Development organization is at the heart of Fin\u0026#39;s growth, serving as both the talent pipeline and revenue engine. We identify and engage new Small Business and Mid-Market customers across EMEA, guiding them through the early stages of the sales process. This team also serves as the foundation for future careers across our Go-to-Market organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are customer-obsessed and committed to helping businesses create perfect customer experiences by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our people are central to everything we do. As a BDR Manager, you\u0026#39;ll have the opportunity to shape future sales talent, influence how we scale our business, and play a key role in building one of the industry\u0026#39;s leading AI-powered Sales Development organizations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As Manager, Sales Development, you\u0026#39;ll support and develop our EMEA Outbound Business Development Representative team while helping shape the future of outbound prospecting at Fin. You\u0026#39;ll contribute to revenue growth, enable your team to achieve individual and collective goals, and play an important role in delivering our broader EMEA sales strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll focus on coaching, developing, and empowering your team to perform at their best while fostering a collaborative, high-performing culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate will bring experience in sales leadership and a strong understanding of modern sales cycles, gained through hands-on sales experience. You\u0026#39;ll be comfortable adapting to changing priorities and helping your team navigate Fin\u0026#39;s evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in this role depends on strong cross-functional collaboration. You\u0026#39;ll work closely with Sales, Marketing, Operations, and other internal partners to develop and execute effective sales strategies. A data-informed approach will help you make thoughtful decisions, forecast accurately, support your team\u0026#39;s development, and build a healthy pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of people management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of recent B2B sales experience with a proven track record of consistently achieving quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze sales metrics, trends, and performance data to identify patterns and insights that drive strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural mentor and coach with a focus on developing others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex internal ecosystems and building strong partnerships across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with Fin’s values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7960922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456527,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7960922,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP","title":"Manager, Customer Support","company_name":"Fin","first_published":"2026-05-27T17:03:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a company we are majorly focused on AI so we hope you’ll be excited about\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/customer-service-metrics-ai/\u0026quot;\u0026gt; the way AI is changing the customer support world\u0026lt;/a\u0026gt; and experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People management\u0026lt;/strong\u0026gt; - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture\u0026lt;/strong\u0026gt; - Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS results\u0026lt;/strong\u0026gt; - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building\u0026lt;/strong\u0026gt; - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional projects\u0026lt;/strong\u0026gt; - partner with marketing \u0026amp;amp; sales, and R\u0026amp;amp;D as the voice of CS and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process - \u0026lt;/strong\u0026gt;Develop and improve our processes and policies to drive simplicity and results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Fin is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of and interest in the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize patterns in data and provide recommendations based on those patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A sense of optimism, flexibility, resilience, grit, and creativity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $109,000 - $130,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8145718","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3525060,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8145718,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00046","title":"Manager, Solutions Engineering","company_name":"Fin","first_published":"2026-08-27T18:51:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and scale a high-performing SE team across global regions and core verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor and executive point of contact for large customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Product, Marketing, and R\u0026amp;amp;D to shape verticalized GTM motions and solution strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable, scalable solution frameworks, and industry-specific technical assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and insights internally to influence product roadmap and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intercom and the SE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel internationally on average once a month\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7921304","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3443314,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7921304,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105890","title":"Pre-Sales Senior Engagement Manager","company_name":"Fin","first_published":"2026-06-04T11:28:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a \u0026lt;strong\u0026gt;Pre-Sales Senior Engagement Manager\u0026lt;/strong\u0026gt; to shape how we bring Fin to life for customers—before a contract is even signed. You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t a “follow the playbook” role. You’ll be helping us \u0026lt;strong\u0026gt;build the playbook\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn ambiguity into clarity\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the story in pre-sales\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope what success looks like\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Translate business and technical requirements into clear Statements of Work (SOWs)—including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design AI-powered solutions\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; Help customers rethink their customer experience using AI—not just replicate old workflows with new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess complexity and guide the right approach\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the bridge\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Connect customer needs with Product, Engineering, and Customer Success—making sure what we sell is what we can deliver (and vice versa)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the system\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Contribute to process improvements, tooling, and scalable ways of working across pre-sales and deployment services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years in \u0026lt;strong\u0026gt;consulting, pre-sales, solutions, or customer success \u0026lt;/strong\u0026gt;- you’ve solved real customer problems before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re great at engaging both \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;technical teams and senior executives\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; - seamlessly switching between deep technical detail and high-level business conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in \u0026lt;strong\u0026gt;creating accurate, customer-ready SOWs\u0026lt;/strong\u0026gt; that led to successful project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial acumen and ability to partner \u0026lt;/strong\u0026gt;with Sales to drive revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, negotiation, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;SaaS + AI automation, integrations, and change management \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re \u0026lt;strong\u0026gt;AI-curious and hands-on\u0026lt;/strong\u0026gt; - you don’t just talk about it, you try things and understand how it changes workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re not afraid to \u0026lt;strong\u0026gt;challenge customers (and internal teams)\u0026lt;/strong\u0026gt; when something doesn’t make sense\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Success Is Measured\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate deal velocity: \u0026lt;/strong\u0026gt;Reduce friction and eliminate ambiguity in how deployment services are scoped, ensuring customers understand the path to value faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive services attach and expansion: \u0026lt;/strong\u0026gt;Help customers see the critical value of investing upfront to get their AI transformation right from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope for delivery success: \u0026lt;/strong\u0026gt;Build solutions that actually work in the real world—protecting delivery margins through accurate resourcing and clear expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver real-world adoption: \u0026lt;/strong\u0026gt;Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $133,700-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7364405","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7364405,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2025-10-29T06:03:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386426","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386426,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386427,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7232569","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3239976,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7232569,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104852","title":"Principal Product Marketing Manager","company_name":"Fin","first_published":"2025-11-25T07:15:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Solutions PMM at Fin owns the narratives that shape how Fin wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground. This is a senior IC role. You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is competitive-first. Your first mission is to establish our compete function from the ground up - the intelligence, the messaging, and the system that keeps the field ahead of a fast-moving market. It\u0026#39;s roughly 70% competitive today, expanding over time to support sales plays and enablement as the function matures. In a moment where AI makes it easy to copy features and stand up new competitors overnight, this is one of the highest-leverage roles in PMM.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll build and own how Fin positions itself against the competition - differentiation against our tier 1 competitors, a sustainable competitive intelligence program, and the plays and content that let the field act on it in real deals. You\u0026#39;ll decide what \u0026quot;great compete\u0026quot; looks like at Fin and stand it up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work directly with sales leadership, research, SEs, GTM strategy, and sales enablement. You\u0026#39;ll be hands-on with the product, the market, and every competitor\u0026#39;s moves.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish Fin\u0026#39;s competitive function from the ground up - the intelligence, the messaging, and the operating system that keeps the field current without creating noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define our competitive differentiation messaging against tier 1 competitors, and make sure it lands in compete campaigns, content, and field conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stand up a sustainable, AI-driven competitive intelligence program with Research, Solutions Engineering and GTM - tracking moves, updating positioning, and keeping the field ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalise competitive strategy so the field can act on it: battle cards, competitive plays, and objection handling that reps actually use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesise win/loss data, customer interviews, and market signals into strategic recommendations that feed back into product, marketing and ICP decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-build the proactive compete motion - the sales plays and campaigns that drive win rates, not just defend against losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over time, extend into sales plays and field enablement as the compete function matures - raising how the field sells against every alternative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself, and maintain the competitive \u0026#39;brain\u0026#39; of context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;You\u0026#39;ve done this before\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in product marketing, competitive intelligence, or solutions marketing at a B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned competitive strategy end-to-end — not just battle cards, but how a company positions itself against a moving market — and ideally stood a compete function up from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve turned win/loss, customer interviews, and market signal into strategy that changed how the field sells and what the product built\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built content the field actually uses, and can speak to what worked, what didn\u0026#39;t, and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve operated where product ships faster than messaging can keep up, and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You think and write with precision\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication — you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment — you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity — in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand the technical differentiation of AI across the stack — model, app, and infrastructure — and have a POV on where the AI customer service market is going, not just where it is\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait — you take it all the way to the battle card, the play, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a room with sales leadership discussing why we\u0026#39;re losing deals, and equally comfortable writing the asset that fixes it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds frameworks and programs others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; — you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; — you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; — you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; — you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; — you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We also provide a full benefits package to all regular employees.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7961835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456886,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7961835,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP","title":"Principal Program Manager","company_name":"Fin","first_published":"2026-06-04T21:00:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you\u0026#39;ll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You\u0026#39;ll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren\u0026#39;t working, and feeding learnings back into how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop teammates, making the people around you better and faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and significantly improved program management practices, frameworks, or ways of working at a previous company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or developing others, whether direct reports or peers - you make the people around you better\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":56209,"name":"Program Management","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8084056","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502351,"location":{"name":"USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":8084056,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00031","title":"Relationship Manager, Mid Market (LATAM)","company_name":"Fin","first_published":"2026-08-07T14:42:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth \u0026amp;amp; expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be a key player in driving Intercom\u0026#39;s growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM\u0026#39;s book of business to ensure client satisfaction and uncover expansion opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom\u0026#39;s solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present growth plans, strategizing time accordingly and prioritizing key accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network within accounts to connect with key stakeholders, influence decisions, and drive engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in virtual and in-person events to showcase our solutions and represent the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully negotiate contracts with procurement to protect our book of business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be proficient in Portuguese, fluency in Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI and its role in transforming customer service and experience (CS/CX)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom\u0026#39;s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator with strong presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates is $192,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7816174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413045,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7816174,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105780","title":"Relationship Manager, Scale ","company_name":"Fin","first_published":"2026-04-22T17:13:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop advanced knowledge of your customers\u0026#39; businesses and goals while accurately forecasting sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report all key metrics related to customer growth, retention and Intercom product usage growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in closing role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a large book of business; 200 accounts (retention, renewals, \u0026amp;amp; account growth)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain deep client relationships across levels in complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $99,000 - $130,000. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8146103","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3525182,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8146103,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00047","title":"Sales Data Analyst ","company_name":"Fin","first_published":"2026-09-01T18:43:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Data Analyst, you will join our Sales Operations and GTM Analytics organization, partnering with Sales, Finance, Data Engineering, and Business Systems to make our sales data more reliable, accessible, and actionable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll help build and maintain the data models, reporting, and performance metrics that enable Fin to understand how our sales organization is performing. You’ll also contribute to compensation modeling and reporting, helping ensure that rep attainment and productivity are measured accurately and consistently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to develop deep expertise in sales analytics while working closely with technical and business partners. We’re looking for someone who is curious, detail-oriented, eager to learn, and excited to use data and AI thoughtfully to solve real operational problems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain foundational sales analytics data models, partnering with Data Engineering to build new models and improve data quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and improve recurring reports and dashboards for sales metrics, attainment, productivity, and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and support sales compensation models, including the reporting required to track rep performance and attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and Sales Operations to translate compensation plans, business rules, and metric definitions into reliable analytical outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales performance trends, variances, and data-quality issues to identify risks, opportunities, and areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support reporting and analysis for recurring sales operating cadences, including weekly, monthly, and quarterly business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Data Engineering and Business Systems to define requirements, troubleshoot reporting issues, and test improvements to sales data and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document data definitions, model logic, reporting processes, and assumptions so that stakeholders can confidently use and interpret our metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Finance, Operations, and Engineering stakeholders to turn ambiguous questions into clear, data-backed recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate analysis, modeling, documentation, and problem-solving while applying sound judgment and validating outputs before they inform business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve the scalability, accuracy, and efficiency of sales reporting and analytics processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;0–2 years of experience in sales analytics, sales operations, business analytics, finance, data analysis, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A technical or quantitative background and an interest in working with data, systems, and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic to intermediate SQL skills, with the ability to query, join, aggregate, and validate data across multiple sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Excel or Google Sheets; familiarity with BI or visualization tools such as Tableau, Looker, or Power BI is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and a commitment to data accuracy, particularly when working with compensation and performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in sales performance, forecasting, compensation, productivity, and go-to-market operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate analytical findings clearly to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and comfort partnering with Sales, Finance, Data Engineering, Business Systems, and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency: curiosity about using AI to improve analytical workflows, paired with the judgment to validate AI-generated logic, numbers, and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset, intellectual curiosity, and willingness to ask questions, learn quickly, and take ownership of well-defined work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating in a fast-moving organization where priorities and business questions evolve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Bay Area is $85,500-$102,150. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8140384","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523029,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8140384,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00045","title":"Sales Development Coordinator (6-Month FTC)","company_name":"Fin","first_published":"2026-08-26T04:27:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Development organization is a key driver of Fin’s growth, acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally, guiding them through the early stages of the sales process - and laying the foundation for future careers across our Go-to-Market teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we’re customer-obsessed and driven to transform online customer service through a human + AI approach. We believe in balancing working hard with working smart - using data, strategy, and creativity to drive results and continuously improve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Sales Development Coordinator to join our Enterprise Sales team. This is a hands-on, learning-focused role designed for someone looking to build strong foundations in sales development, customer engagement, and account research.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a key role in nurturing low-intent prospects, improving the quality of our account and contact data, and enabling Account Executives and Business Development Representatives to engage more effectively with high-potential prospects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is intended as a stepping stone into Sales. Successful candidates may progress into a full-time Sales Development Representative role based on performance, readiness, and business needs. You will receive coaching and enablement to prepare for progression into an SDR position.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Coordinator, you’ll work closely with the Enterprise Sales teams across several core areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow up on inbound leads and engage with early-stage prospects, helping qualify interest and route opportunities appropriately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct account and prospect research to support outbound efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build organisation maps for key personas, including roles across Customer Support, Product, AI, and Digital Transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a Bachelor\u0026#39;s degree in Business, Sales, Technology, or a related field or early in your career with less than 2 years of professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable engaging with prospects via email and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English, with French or German preferred (Dublin only)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using tools such as LinkedIn and Google Workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and self-motivated, with the ability to manage tasks independently with light guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about technology, AI, sales, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and strong follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to build a long-term career in sales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Prior sales experience is not required, this role is designed for someone early in their career or transitioning into sales.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7994073","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3467772,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7994073,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00006","title":"Sales Development Representative","company_name":"Fin","first_published":"2026-06-22T11:12:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Representative, your role is to lay the foundation for Fin Sales by engaging with prospects and customers to help them understand the value of Fin, and moving them forward in the sales process. As Fin\u0026#39;s first point of contact you’ll play a monumental role in showcasing the Fin brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Fin, you join a community that believes in your future as a power-house closer! We\u0026#39;re looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engaging with potential and current customers to assess mutual fit via Fin Inbox, phone, email \u0026amp;amp; Linkedin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Fin’s potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Account Executives to build pipeline and drive deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and the value we can provide our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with cross-functional partners to continuously better our workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional listening skills \u0026amp;amp; the ability to take quick action on what you’ve learned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and time management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectual curiosity and problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and coachable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-3 years of work experience (Sales and/ SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The pay range for candidates within the Chicago is $33.51 - $41.86 per hour, along with incentive compensation ranging from approximately $21,870 - $26,123. For full-time employment, the estimated all-in annual compensation range (OTE) is $69,716 - $87,075. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law.All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8152224","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3527827,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8152224,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00048","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-09-10T11:22:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Customer Success, Product, and R\u0026amp;amp;D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical capability. You can configure platforms yourself, and you\u0026#39;re fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren\u0026#39;t fully formed, and you\u0026#39;re resilient in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it\u0026#39;s changed your delivery pace. We\u0026#39;ll ask about this.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How Will I Be Measured?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Score — do customers rate the deployment experience highly?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value — how quickly do customers get to a working, measurable Fin deployment?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribution to the team — the templates, mentorship, and best practices you leave behind.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8128393","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519894,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8128393,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00041","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-08-18T17:55:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Customer Success, Product, and R\u0026amp;amp;D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical capability. You can configure platforms yourself, and you\u0026#39;re fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren\u0026#39;t fully formed, and you\u0026#39;re resilient in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it\u0026#39;s changed your delivery pace. We\u0026#39;ll ask about this.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Will I Be Measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Score — do customers rate the deployment experience highly?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value — how quickly do customers get to a working, measurable Fin deployment?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribution to the team — the templates, mentorship, and best practices you leave behind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $148,500-$177,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8140302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519894,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8140302,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00041","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-08-18T17:55:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Customer Success, Product, and R\u0026amp;amp;D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical capability. You can configure platforms yourself, and you\u0026#39;re fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren\u0026#39;t fully formed, and you\u0026#39;re resilient in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it\u0026#39;s changed your delivery pace. We\u0026#39;ll ask about this.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Will I Be Measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Score — do customers rate the deployment experience highly?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value — how quickly do customers get to a working, measurable Fin deployment?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribution to the team — the templates, mentorship, and best practices you leave behind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $133,700-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8081923","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501494,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8081923,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00030","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-07-30T07:52:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform hands-on configuration of Intercom features — including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product and R\u0026amp;amp;D teams to surface feedback, identify improvements, and help shape future innovations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing large, complex projects with multiple stakeholders and workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with a structured, proactive, and detail-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology, AI, and helping customers succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timeliness — Are your projects on-schedule against the dedicated timelines?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8094884","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501494,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8094884,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00030","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-07-30T07:52:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform hands-on configuration of Intercom features — including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product and R\u0026amp;amp;D teams to surface feedback, identify improvements, and help shape future innovations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing large, complex projects with multiple stakeholders and workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with a structured, proactive, and detail-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology, AI, and helping customers succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timeliness — Are your projects on-schedule against the dedicated timelines?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8069036","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496308,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8069036,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00028","title":"Senior Audience Marketing Manager","company_name":"Fin","first_published":"2026-07-17T04:46:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We believe Marketing is undergoing a significant transformation, driven by (1) the changes AI is bringing to product development, (2) the new AI tools at a marketers disposal, and (3) a requirement for marketers to be more technical than ever before. We believe there is a \u0026lt;a href=\u0026quot;https://fin.ai/ideas/marketing-in-an-ai-world/\u0026quot;\u0026gt;new way\u0026lt;/a\u0026gt; of marketing emerging, and we’re hiring marketers to help us invent new and modern ways to market Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Audience Marketing Manager owns the delivery of the audience strategy for key brand activations, events and product moments. This role is responsible for building and growing high-quality audiences, driving engagement, and delivering commercial outcomes for key activations such as Pioneer, Fin Labs, industry events, executive programs, product launches and drumbeat events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strategic planning, campaign execution, audience operations, and cross-functional coordination to deliver ambitious results. They work across tools like Hightouch, Marketo, Intercom, Luma and AI tools such as Claude to design audience journeys, run promotions, orchestrate follow-up, automate production and improve the systems to scale audience growth and engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is highly strategic and cross-functional. Working closely with Brand Activations, Demand Generation, Field Marketing, Sales, Product Marketing, and Communications, this person delivers strategies to bring our most important events to life, by building and engaging high quality audiences, that result in increased brand awareness and commercial impact.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Audience acquisition for key brand activations\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead audience acquisition strategy and execution for major activations including Pioneer, Fin Labs, industry events and product launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate event strategy into clear audience plans, campaign journeys, segmentation logic, and channel tactics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run multichannel journeys plans across email, paid, web, in-product, community and sales-assisted touchpoints to build and engage audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Follow-through and pipeline conversion\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build personalized follow-up programs that extend event and campaign engagement into measurable new business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify post-engagement opportunities and operationalize journeys that move prospects and customers to the next best action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Demand Generation and GTM Analytics to surface high-value marketing signals, route priority audiences, and improve event-to-pipeline conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Audience operations and campaign infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operational backbone behind campaign delivery, including audience management, segmentation, journeys, and exclusions across systems like Marketo, Intercom, and Luma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and improve campaign operations, including building repeatable AI workflows that scale output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve campaign sophistication and effectiveness through data-backed improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver audience insights that inform and evolve the broader audience strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Campaign execution and optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver innovative promotion playbooks that leverage owned, paid, third party and community channels to acquire new audiences and exceed engagement targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, refine, and QA campaign messaging, from promotion to post-event follow-up,\u0026amp;nbsp; with tailored audience-specific journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate campaign production across Design, Web, Marketing Operations and external partners to ensure high-quality, on-time delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run experiments and improve campaign performance through testing, segmentation, and better operational design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop with reporting and insights, using campaign data to improve future audience growth and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Brand Activations, Marketing Ops, Field, Sales, Product Marketing, Design, and external agencies to deliver multichannel campaigns..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a proactive program owner who identifies gaps, proposes solutions, and keeps complex cross-functional work moving with clarity and high standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Success metrics\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ICP and buyer archetype audience growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increased commercial impact of brand activations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and exceed ambitious audience targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency and accelerate workflows with AI-enabled tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of strong lifecycle, campaign, demand generation, audience or digital community marketing experience, ideally spanning email, in-product, paid, and event-related journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, across written, verbal and presented formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent operator with high attention to detail, strong documentation habits, and the ability to manage many moving parts without losing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker who can turn ambiguous business goals into clear campaign plans and scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional partner who effectively influences both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven and experimentation-minded, with a bias toward testing, iteration, and measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5929232","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2865401,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5929232,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"PIPELINE","title":"Senior Core Technologies Engineer","company_name":"Fin","first_published":"2024-04-25T10:28:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Engineer to join the team\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/core-technologies-team/\u0026quot;\u0026gt; that enables the core technologies that Fin is built on\u0026lt;/a\u0026gt;. This role is especially compelling for engineers who enjoy scaling Elasticsearch in production and who also like working across adjacent systems such as MySQL, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and monolith.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team’s mission is to accelerate Fin’s growth and stability through educated and operationally excellent\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/core-technologies-team/\u0026quot;\u0026gt; core technology\u0026lt;/a\u0026gt; usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product - faster. This can be through things like making low level database improvements that enhance everyone\u0026#39;s experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Fin’s core technologies or our build patterns. Previous projects from the team include\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/database-architecture-sharding-project/\u0026quot;\u0026gt; future-proofing our databases through sharding\u0026lt;/a\u0026gt; and building\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/optimising-elasticsearch-at-intercom/\u0026quot;\u0026gt; a mechanism to migrate Elasticsearch indexes for scale and profit\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delve deeper into our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt; and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own high-impact work on Elasticsearch at scale, including index design, shard and partitioning strategy, cluster health, performance tuning, safe migrations, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply own aspects of our infrastructure at Fin and autonomously executing on high impact projects - including writing application code, automating systems, improving observability and low-level tuning of datastores used in production, test and development across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value agility and simplicity, just as you prioritise scalability and uptime. Our continuous deployment approach ensures focus on gradual improvements. Major accomplishments are introduced incrementally, staying under the radar with feature flags.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as strategic work and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent pragmatic engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in a production environment, with contributions to the design and architecture of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with at least one major production datastore or search system, with Elasticsearch being especially relevant for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment around Elasticsearch in real-world systems, such as index and mapping design, cluster operations, scaling patterns, performance tuning, or migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in backend technologies such as MySQL, Memcached, as well as Linux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve supported scaling a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams you worked with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead for large multi quarter projects and programs including defining the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8132573","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521524,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8132573,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00043","title":"Senior Customer Education Manager, Live Programs","company_name":"Fin","first_published":"2026-08-20T10:45:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Senior Customer Education Manager, Live Programs, you\u0026#39;ll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you\u0026#39;ll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires travel to support live events and customer engagements throughout the year.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event in order to drive customer outcomes and retention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Customer Education team to plan and maintain a holistic training curriculum that supports our customers’ and company’s objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy’s offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate and to incorporate feedback from customers, partners, and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of training experience with 3–5 years in a SaaS or tech environment; professional services and/or customer success experience required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of adult learning principles and best practices that underpin effective and supportive live training experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven content design skills with a track record of producing presentations and training that have clear information hierarchy, a relentless focus on driving customer action, and uses grounded examples to ensure concepts land.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to understand and clearly communicate complex, technical concepts and the nuances of AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to deliver compellingly to both large audiences and small groups. This includes an ability to present in high stakes situations with our largest customers and their senior management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at maintaining engagement with all audiences and adapting in the moment whether that\u0026#39;s managing a derailed discussion, a difficult question, or an unengaged group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management to lead large initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $140,600 - $167,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7973740","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461016,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7973740,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105899","title":"Senior Customer Success Enablement Manager ","company_name":"Fin","first_published":"2026-06-08T16:43:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Customer Success organization is scaling to meet the demands of a growing book of business and an increasingly complex customer landscape. We\u0026#39;re seeking a Senior Customer Success Enablement Manager based in San Francisco to serve as a strategic business partner to our Customer Success leadership team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends execution and strategic advisory. You\u0026#39;ll build and ship enablement programs end-to-end, and you\u0026#39;ll partner with senior leaders to shape direction, drive decisions, and bring a clear point of view to every stakeholder conversation. The right person identifies the gap, recommends the path forward, and moves the work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be on a team of two, directly supporting the full Customer Success organization across Scale, High-touch, and Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Manager Enablement, you will co-lead Customer Success enablement efforts and support global program launches. You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments - bringing recommendations and proposed direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify gaps, risks, and opportunities across the Success org and translate them into recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes. Leveraging tools to diagnose gaps, target interventions, and show lift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate live and virtual training, workshops, and coaching yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own workstreams end-to-end - set direction, align stakeholders, drive execution, close the loop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and delivering high-impact training programs, both in-person and virtually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior leaders and navigate ambiguity while driving clarity and results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with experience tracking enablement effectiveness and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of identifying issues, forming recommendations with rationale, and driving them to a decision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management and cross-functional collaboration\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Customer Success processes and methodologies such as MEDDICC or Command of the Message\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Success sales tools including Salesforce, Gong, and Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with globally distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-paced and evolving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $167,000-$199,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600671,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600712,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7749323","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398044,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7749323,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105132","title":"Senior Data Scientist","company_name":"Fin","first_published":"2026-03-26T12:33:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small -\u0026amp;nbsp; to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value. If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Increasingly, you will also:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft clear, compelling data stories and communicate recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and shape core RAD foundations, improving how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and solid grounding in statistics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering actionable insights that drive measurable impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product intuition, business acumen and ability to connect analysis to strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical), with a focus on driving decisions and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership, curiosity and growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (e.g. Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And increasingly important:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use AI tools (e.g. Claude Code, Cursor) to accelerate and improve your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mindset of automation and leverage - looking for ways to scale your impact beyond one-off analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines (esp dbt)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools, data products or self-serve analytics capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI across the data workflow - from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7314809","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7314809,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - AI Tooling","company_name":"Fin","first_published":"2025-10-10T10:41:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6317929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6317929,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - Product Analytics","company_name":"Fin","first_published":"2024-10-11T12:57:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll build and automate actionable models and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll craft data stories and share your findings and recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll drive and shape core RAD foundations and help us improve how the RAD org operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and experience of\u0026amp;nbsp; applying analytical and statistical approaches to problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong growth mindset and sense of ownership. Innate passion and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (such as R or Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI/Visualization tools like Tableau, Superset and Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7731665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392918,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7731665,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP","title":"Senior Engineer, Infrastructure Platform","company_name":"Fin","first_published":"2026-03-19T09:52:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the AI Customer Agent company, and our platform is what makes shipping that innovation possible. At Fin,\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt; shipping is our heartbeat\u0026lt;/a\u0026gt;, and product teams shouldn\u0026#39;t have to worry about infrastructure—it should “just work.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior Engineer for the Infra-Platform team, part of our broader Infraservices Group. Our team’s mission is simple but powerful: prevention is better than cure. We provide the tooling and platforms that make reliability, observability, secure deployment, and velocity the default path for every engineer. We make it incredibly easy to do the right thing, and appropriately hard to do the wrong thing. AI is how we live that mission. We don\u0026#39;t just build the platform for the AI Customer Agent company, we build with AI. Our engineers use coding agents and self-authored agent skills to automate toil, investigate incidents, and ship faster, and a big part of this role is extending that leverage to the rest of R\u0026amp;amp;D. We expect every engineer here to treat AI as a core part of their toolkit, not an afterthought.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining a high-performing, high-autonomy team of deeply tenured engineers (our median tenure is five years!) who hold a high bar for execution and collaborative problem-solving. As a Senior Engineer, you will be a critical force-multiplier for the entire R\u0026amp;amp;D organization. You won’t just keep the lights on; you will drive generational changes in our architecture, automate away toil, and eradicate manual work so our product teams can focus entirely on delivering customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt; ship 250 versions of Fin per day\u0026lt;/a\u0026gt;, discover our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt;, and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural evolution: Plan, design, and execute generational changes to Fin’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver operational excellence: Own the reliability of our core services. You will respond to operational events, dig deep to understand why they happened, and engineer permanent, preventative solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be full stack: When there is an issue, you don’t stop at the infrastructure layer. You dive deep into our application code to trace problems out to the edge and fix customer-facing issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force-multiply through enablement: Abstract away shared concerns like security, compute, availability, and costs, so product engineers don\u0026#39;t have to think about them. You\u0026#39;ll scale your expertise through exceptional, easy-to-use agent skills, documentation, and reliable defaults.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar: Hold yourself and your teammates accountable with deep empathy. Share your domain expertise, review code quickly, unblock your peers, and foster a culture of continuous learning and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade systems: Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native leverage: Treat AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely. You\u0026#39;ll look for the toil that AI should eliminate before a human ever touches it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering rigor: Deep knowledge of modern programming languages with\u0026amp;nbsp; infrastructure-as-code as a nice to have. You have a track record of treating infrastructure as a software engineering discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational obsession: Expert grasp of reliability, performance, and failure modes. You define metrics, question outliers, and rely on telemetry to guide your decisions. You treat uptime as a feature and take immense pride in the resilience of your systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer empathy: You obsess over making things \u0026quot;just work\u0026quot; for your internal customers. You understand the pain points of product developers and know how to eliminate their friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution and ownership: A proven track record of independently driving complex, cross-team technical initiatives from conception to production, often spanning multiple quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first by default: You reach for AI to accelerate your work and have a track record of doing so, automating investigation, code, and operational tasks with coding agents, and building tooling that scales that leverage to others. You exercise judgment about where AI helps and where it doesn\u0026#39;t, and you hold a high bar for the correctness and safety of what it produces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the engine that powers every product at Fin. Joining a deeply tenured, highly skilled, and empathetic team means you’ll have the autonomy to make company-wide changes while doing the best work of your career. We prioritize continuous learning and collaborative problem-solving while tackling massive scaling challenges together, and we have a lot of fun doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8096347","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415454,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8096347,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP2","title":"Senior Engineering Manager, Customer Agent","company_name":"Fin","first_published":"2026-07-30T10:56:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Customer Agent is the next major evolution of Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re building toward a single AI agent that works across the full customer lifecycle, from support to sales to ecommerce, and eventually success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within a newer and fast-growing part of the organisation. The group is focused on expanding Fin beyond customer service into broader customer-facing jobs, building the product capabilities that allow one agent to work across multiple roles with shared context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will you do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll own strategically significant work streams end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage from the front line: deeply understanding the product, the customer problem, and the context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape teams operating in ambiguous spaces, especially where product direction is still emerging and close partnership with Product is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional partners, including Product, Design, Sales, and machine learning engineers and scientists where relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build a seamless customer experience across sales, ecommerce, support and success, so customers interact with one agent experience rather than being passed between siloed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sometimes that means writing code yourself. Sometimes it means doing the analysis, driving cross-functional collaboration, or force-multiplying someone on your team who’s stuck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring together engineers who’ve never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop senior engineers into leaders. We need someone who accelerates staff and senior engineers, gives direct, actionable feedback that changes outcomes, and grows the leadership capacity of the people around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Engineering Director on group-level strategy: where to invest more, where we’re falling behind, and what we should stop doing to go harder somewhere else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You’ll push the boundaries of what’s possible with AI-assisted development, both personally and through how you set up your teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The most important thing: you need to be an exceptional people leader and personally action-oriented. Not one or the other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We don’t want managers who are great with people but distant from the product. And we don’t want hands-on operators who neglect the leadership craft. You build high-performing teams and get personally stuck in to drive outcomes when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Beyond that:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product-minded, not process-minded. You understand what you’re building and why. You have opinions about the product, not just how the team operates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in early product formation. You can work through ambiguity, help shape direction with partners, and make sound calls even when the path isn’t fully defined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product engineering instincts. This role is better suited to someone who has worked in product-heavy environments and is excited by customer problems, roadmap shaping and fast iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency. You’re actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically credible. You don’t need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. Engineers respect your technical judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme autonomy. You identify problems, form convictions, and act on them. If you’re the kind of manager who waits for direction, this isn’t the right role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking about the business. You understand what Fin is optimising for and translate that into team-level decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is an engineering management role for product teams building AI-powered customer experiences in close partnership with ML and adjacent teams, not a role directly managing ML engineers or ML scientists.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Fin, why now?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Fin trends up. We recently raised $250M to go even further even faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We\u0026#39;re investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You\u0026#39;ll be at the sharp edge of figuring out what this means for how teams work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn\u0026#39;t. You come to Fin if you want the impact of a startup with the backing of a company that\u0026#39;s been winning for 15 years.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7825825","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415454,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7825825,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"TEMP2","title":"Senior Engineering Manager, Customer Agent","company_name":"Fin","first_published":"2026-04-20T04:20:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Customer Agent is the next major evolution of Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re building toward a single AI agent that works across the full customer lifecycle, from support to sales to ecommerce, and eventually success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within a newer and fast-growing part of the organisation. The group is focused on expanding Fin beyond customer service into broader customer-facing jobs, building the product capabilities that allow one agent to work across multiple roles with shared context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will you do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll own strategically significant work streams end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage from the front line: deeply understanding the product, the customer problem, and the context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape teams operating in ambiguous spaces, especially where product direction is still emerging and close partnership with Product is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional partners, including Product, Design, Sales, and machine learning engineers and scientists where relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build a seamless customer experience across sales, ecommerce, support and success, so customers interact with one agent experience rather than being passed between siloed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sometimes that means writing code yourself. Sometimes it means doing the analysis, driving cross-functional collaboration, or force-multiplying someone on your team who’s stuck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring together engineers who’ve never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop senior engineers into leaders. We need someone who accelerates staff and senior engineers, gives direct, actionable feedback that changes outcomes, and grows the leadership capacity of the people around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Engineering Director on group-level strategy: where to invest more, where we’re falling behind, and what we should stop doing to go harder somewhere else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You’ll push the boundaries of what’s possible with AI-assisted development, both personally and through how you set up your teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The most important thing: you need to be an exceptional people leader and personally action-oriented. Not one or the other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We don’t want managers who are great with people but distant from the product. And we don’t want hands-on operators who neglect the leadership craft. You build high-performing teams and get personally stuck in to drive outcomes when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Beyond that:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product-minded, not process-minded. You understand what you’re building and why. You have opinions about the product, not just how the team operates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in early product formation. You can work through ambiguity, help shape direction with partners, and make sound calls even when the path isn’t fully defined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product engineering instincts. This role is better suited to someone who has worked in product-heavy environments and is excited by customer problems, roadmap shaping and fast iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency. You’re actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically credible. You don’t need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. Engineers respect your technical judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme autonomy. You identify problems, form convictions, and act on them. If you’re the kind of manager who waits for direction, this isn’t the right role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking about the business. You understand what Fin is optimising for and translate that into team-level decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is an engineering management role for product teams building AI-powered customer experiences in close partnership with ML and adjacent teams, not a role directly managing ML engineers or ML scientists.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Fin, why now?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Fin trends up. We recently raised $250M to go even further even faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We\u0026#39;re investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You\u0026#39;ll be at the sharp edge of figuring out what this means for how teams work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn\u0026#39;t. You come to Fin if you want the impact of a startup with the backing of a company that\u0026#39;s been winning for 15 years.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7774230","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404083,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7774230,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105753","title":"Senior Finance Data Scientist","company_name":"Fin","first_published":"2026-04-10T05:51:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Finance Data Scientist, Existing Business\u0026lt;/strong\u0026gt;, you will be the architect of the systems that predict Fin\u0026#39;s revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the \u0026quot;why\u0026quot; behind the numbers to our leadership team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Impact You Will Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and Evolve the Revenue Engine:\u0026lt;/strong\u0026gt; Build and maintain predictive models for usage-based revenue, renewals, and expansion that outperform traditional linear forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unlock Predictive Insights:\u0026lt;/strong\u0026gt; Develop propensity models to identify expansion opportunities and churn risks before they materialize in the ledger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Finance Data:\u0026lt;/strong\u0026gt; Design and maintain curated datasets that serve as the single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model Customer Value:\u0026lt;/strong\u0026gt; Define and iterate on our LTV frameworks, providing a clear linkage between product engagement and long-term financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Scalability:\u0026lt;/strong\u0026gt; Build automated, code-based forecasting workflows that increase the speed, reliability, and granularity of our financial planning.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Predictive Modeling and Forecasting Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own \u0026lt;strong\u0026gt;probabilistic and time-series models\u0026lt;/strong\u0026gt; that project ARR performance across renewals and usage-based motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate behavioral signals, such as product adoption, seat utilization, and feature engagement, into \u0026lt;strong\u0026gt;expansion propensity and LTV frameworks\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design models that account for cohort dynamics, seasonality, and product-led growth (PLG) signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate model performance through \u0026lt;strong\u0026gt;backtesting and iteration\u0026lt;/strong\u0026gt;, ensuring our \u0026quot;financial weather forecast\u0026quot; is constantly improving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data and Analytical Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end data pipeline for finance, transforming raw product usage and billing data into \u0026lt;strong\u0026gt;curated, model-ready datasets\u0026lt;/strong\u0026gt; in our data warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and optimize production-quality \u0026lt;strong\u0026gt;SQL and Python\u0026lt;/strong\u0026gt; to work with large-scale datasets and automate complex FP\u0026amp;amp;A workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity and consistency across all predictive systems and executive dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the long-term data strategy for how Fin tracks and predicts Existing Business health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytical Problem Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business questions (e.g., \u0026quot;Which usage signals best predict a 2x expansion?\u0026quot;) into structured data science projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect ARR outcomes to underlying drivers like product adoption, customer health scores, and GTM activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform \u0026lt;strong\u0026gt;scenario modeling and sensitivity analysis\u0026lt;/strong\u0026gt; to help the business understand the range of possible outcomes for NRR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Product, and Data Engineering to align our financial models with actual customer behavior and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex statistical outputs into \u0026lt;strong\u0026gt;clear, decision-oriented narratives\u0026lt;/strong\u0026gt; for the CFO and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-ready materials, including predictive dashboards and strategic presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in Data Science, Strategic Finance, or Revenue Analytics, with a deep focus on SaaS or usage-based business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Technical Skills:\u0026lt;/strong\u0026gt; High proficiency in \u0026lt;strong\u0026gt;Python (pandas, scikit-learn)\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Expert-level SQL\u0026lt;/strong\u0026gt;. Experience with forecasting libraries (e.g., Prophet, Nixtla) is a major plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Design Mindset:\u0026lt;/strong\u0026gt; Experience building scalable data pipelines and production-grade analytical tools, not just one-off spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS Mastery:\u0026lt;/strong\u0026gt; Strong understanding of NRR, LTV, Churn, and the relationship between product usage and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Ability to translate technical work into business insight and influence stakeholders through data-driven storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Judgment:\u0026lt;/strong\u0026gt; A focus on accuracy and a \u0026quot;Product Sense\u0026quot; that allows you to see the human behavior behind the data points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Productivity:\u0026lt;/strong\u0026gt; Proficiency in leveraging AI-native development tools (e.g. Cursor, Claude Code) to accelerate the development of data pipelines, model prototyping, and code documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automated forecasting models\u0026lt;/strong\u0026gt; that are more accurate, granular, and less manual than previous iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A clear Propensity Score\u0026lt;/strong\u0026gt; integrated into our planning that successfully predicts customer expansion and contraction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable, code-based workflows\u0026lt;/strong\u0026gt; that reduce the time-to-insight for the Existing Business team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;High confidence from leadership\u0026lt;/strong\u0026gt; in our ability to predict the financial impact of changing customer usage patterns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8081165","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501021,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8081165,"updated_at":"2026-09-14T10:18:07-04:00","requisition_id":"P-00065","title":"Senior Forward Deployed Engineer","company_name":"Fin","first_published":"2026-07-30T11:18:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for software engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin’s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $215,000 - $237,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7111007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3204453,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7111007,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104685","title":"Senior Forward Deployed Product Manager ","company_name":"Fin","first_published":"2025-07-28T13:07:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In AI, proximity to customer reality is the moat. Even the best model doesn\u0026#39;t run itself: it takes someone who gets close enough to a customer\u0026#39;s business to make it work, and that closeness doesn\u0026#39;t happen on its own.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That\u0026#39;s where the \u0026lt;strong\u0026gt;Forward Deployed Product Manager\u0026lt;/strong\u0026gt; comes in. You\u0026#39;ll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that\u0026#39;s proving out value in an evaluation, getting a deployment live, or expanding what\u0026#39;s possible once it\u0026#39;s working, and get them to real, measurable success with Fin faster than they\u0026#39;d get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a very novel role in the industry, still being shaped, and you\u0026#39;ll help sharpen what great looks like at Fin: evolving the playbooks, and shaping how we win and deliver on our biggest, highest-stakes deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership, high-visibility role for a PM who wants real time with customers and hands-on time with the product, and who\u0026#39;s comfortable making progress before every answer is known.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own outcomes for a portfolio of strategic customers deploying Fin.\u0026lt;/strong\u0026gt; Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run the full arc yourself.\u0026lt;/strong\u0026gt; Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that\u0026#39;s a product gap, a technical integration, or a cross-functional snag.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the AI expert in the room.\u0026lt;/strong\u0026gt; Customers should leave every conversation with you knowing more about how to get outstanding results from Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner tightly with Sales, Success, and R\u0026amp;amp;D\u0026lt;/strong\u0026gt; so each deployment feels like one team to the customer, not a relay race.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn what you learn in the field into product.\u0026lt;/strong\u0026gt; Bring specific, evidence-backed input, not just feature requests, to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the playbook as you go:\u0026lt;/strong\u0026gt; the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help define what Forward Deployed PM means at Fin\u0026lt;/strong\u0026gt;. It\u0026#39;s a very novel role across the industry, still being shaped, and you\u0026#39;ll help sharpen what it looks like here.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Success in this role looks like your customers thriving with Fin, and the product getting sharper because of what you learned from them. It\u0026#39;s product management at its core, not solutions engineering, customer success, or professional services.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer obsession: \u0026lt;/strong\u0026gt;Deep empathy paired with a bias for action. You\u0026#39;re motivated by solving the real problem and delivering measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; storytelling: \u0026lt;/strong\u0026gt;You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency: \u0026lt;/strong\u0026gt;You\u0026#39;re able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You\u0026#39;re comfortable onboarding a customer into more technical product setups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evidence-based thinking: \u0026lt;/strong\u0026gt;You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you\u0026#39;re comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional influence: \u0026lt;/strong\u0026gt;You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with ambiguity: \u0026lt;/strong\u0026gt;You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational rigor: \u0026lt;/strong\u0026gt;Operational rigor: You\u0026#39;re highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Even better if you have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building product for enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup or B2B SaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in technical consulting, solutions engineering, or customer success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $199,800 - $222,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7276257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7276257,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Fin","first_published":"2025-09-25T09:42:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Fin\u0026#39;s products and the number one driver of leads for our demand generation team.\u0026lt;strong\u0026gt; Fin.ai sits at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7274831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7274831,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Fin","first_published":"2025-09-25T09:42:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Fin\u0026#39;s products and the number one driver of leads for our demand generation team.\u0026amp;nbsp;\u0026lt;strong\u0026gt;Fin.ai sits at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7943136","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450570,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7943136,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105829","title":"Senior IT Systems Engineer","company_name":"Fin","first_published":"2026-05-19T13:27:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 7+ years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong track record of coaching junior teammates and setting the bar for team standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $237,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7372016","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287035,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7372016,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist","company_name":"Fin","first_published":"2025-11-02T22:23:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271603,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-09-24T10:35:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6531495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6531495,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-01-11T02:13:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7763257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400762,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7763257,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"C-03629","title":"Senior Manager, Forward Deployed Engineering","company_name":"Fin","first_published":"2026-03-27T16:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About this Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R\u0026amp;amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be responsible for codifying what works in the field into tools and playbooks that create leverage for the wider organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Fin and our customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Fin and the FDE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a commercially fluent technical leader who can run enterprise deployments and shape how FDE operates at scale.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $252,000 - $280,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-HYBRID\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7851752","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421276,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7851752,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105825","title":"Senior Manager, Relationship Managers (MidMarket) ","company_name":"Fin","first_published":"2026-04-29T18:57:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the MidMarket segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;euigkm\u0026quot; data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;344,000 - $411,000\u0026lt;/span\u0026gt; for the SF Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7901562","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421276,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7901562,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105825","title":"Senior Manager, Relationship Managers (MidMarket) ","company_name":"Fin","first_published":"2026-05-06T15:35:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the MidMarket segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;euigkm\u0026quot; data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;310,000 - $370,000\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8155204","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3529128,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8155204,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00051","title":"Senior Manager, Solutions Engineering","company_name":"Fin","first_published":"2026-08-26T05:18:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and scale a high-performing SE team across global regions and core verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor and executive point of contact for large customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Product, Marketing, and R\u0026amp;amp;D to shape verticalized GTM motions and solution strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable, scalable solution frameworks, and industry-specific technical assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and insights internally to influence product roadmap and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intercom and the SE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel internationally on average once a month\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with teams in US and APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7411373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302082,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7411373,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR103480","title":"Senior ML Science Manager","company_name":"Fin","first_published":"2025-11-20T13:05:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR). \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling your team to achieve high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading, developing and supporting ML teams that deliver impact quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent applied ML and coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to thrive in an ambiguous environment with a high degree of autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within technical teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSc or PhD in an ML-related field, or similar knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a research environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data skills: visualization, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of software engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting ML scientists in a capacity similar to a hiring manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7861866","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7861866,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T10:11:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862050,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T11:16:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386428","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386428,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-09T19:16:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5107681","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5107681,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2023-12-12T18:11:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428372,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-23T01:28:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working),\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6276021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2969981,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6276021,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN - ML SWE","title":"Senior Product Engineer, AI","company_name":"Fin","first_published":"2024-09-27T12:23:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5663703","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2682231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5663703,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Manager- Messenger","company_name":"Fin","first_published":"2026-04-22T09:14:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Product Manager for the Messenger, Fin’s most important channel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing\u0026amp;nbsp;\u0026lt;/strong\u0026gt;- able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the teamExcellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency -\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented\u0026amp;nbsp;\u0026lt;/strong\u0026gt;- define, fight for and share progress against the customer and business impact of your product area or project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LiHyrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8090570","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8090570,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Product Manager, Messenger","company_name":"Fin","first_published":"2026-07-28T04:34:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Product Manager for the Messenger, Fin’s most important channel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing \u0026lt;/strong\u0026gt;- able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps\u0026lt;/strong\u0026gt; - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the teamExcellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product\u0026lt;/strong\u0026gt; - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech\u0026lt;/strong\u0026gt; - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented \u0026lt;/strong\u0026gt;- define, fight for and share progress against the customer and business impact of your product area or project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt; - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LiHyrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8139739","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3522745,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8139739,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00044","title":"Senior Product Marketing Manager","company_name":"Fin","first_published":"2026-09-04T11:00:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we believe AI agents and human support teams will work symbiotically as one team in one system, increasingly directed by AI, with humans elevated to higher-level roles and engaging directly with customers only in complex, high-stakes moments. So we built Fin to be natively integrated with the Intercom helpdesk, and are completely rethinking what a Helpdesk product should be when Agents do 90%+ resolution. We’re also building exciting new products and capabilities around how human teams collaborate with, are assisted by, and supervised by the AI agent so that they can deliver great customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This PMM role will lead PMM for our Intercom helpdesk, loved by over 30k customers, and lead on how to market new capabilities that help human support teams deliver great experiences, with help and guidance from AI Agents. You\u0026#39;ll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and their human support layer working as one\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work directly with product, engineering, sales leadership, and the wider marketing team. This is a builder role for someone who wants to work fast, think from first principles, and help shape the future of PMM at Fin\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the ICP and audience for the Intercom helpdesk and additional products for teams - who we\u0026#39;re talking to, what their pains are, and what makes them choose us\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own core messaging and drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and build the external narrative for the AI-first Helpdesk - what it means, why it matters, and why Fin is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, GTM and Lifecycle on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact enablement that sales and customer success teams actually use to sell with confidence. Work closely with GTM teams to ensure messaging lands with the customers who need to hear it most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be deeply customer-obsessed - sit with customer support teams, study how they evaluate and adopt, and turn signal into clear insight that shapes what we say\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments for new products and capapbilties releases, working across the company to deliver impactful launch moments that drive mindshare and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a core product area end-to-end - from ICP and positioning through to launches and field enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer retention or expansion motions is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8176945","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538760,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8176945,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00066","title":"Senior Product Marketing Manager","company_name":"Fin","first_published":"2026-09-04T11:28:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we believe every business needs an AI Agent for their customers and an AI Agent for their team. For customer experience teams, AI Agents are moving far beyond customer communication, to doing the vast majority of complex customer operations work and moving beyond taking direction from the human team, to giving direction, coordinating and undertaking work under human supervision.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We built and launched Operator this year - an internal Agent for customer operations. Operator deeply understands everything happening in a business\u0026#39;s customer experience, finds the insights and areas for improvement, delivers recommendations, and makes the changes itself with permission. It’s a new category of Agent and is a hit with our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This highly strategic role owns the end to end PMM work for Operator, working across product, marketing, GTM and leadership. You\u0026#39;ll build the narrative, the positioning, and the go-to-market that makes Operator the next wildly successful product from Fin.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the external narrative for Operator and bring it to market in a way that creates and shapes the category for the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and refine the ICP and audience for the Operator- who we\u0026#39;re talking to, what their pains are, and what makes them choose us\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own core messaging and drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be deeply customer-obsessed - spend time with customers, study how they evaluate and adopt, and turn signal into clear insight that shapes what we say\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits sales, campaigns, and content needs, delivering mindshare for Fin and pipeline for\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact narratives and enablement that sales actually uses - including the discovery questions, objection handling, and competitive positioning and work closely with GTM teams to ensure messaging lands with the customers who need to hear it most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself: web pages, first call decks, narratives, scripts, demos, and launch materials - and maintain the core \u0026#39;brain\u0026#39; of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction. Above all, you can take something the market has no name for and make it obvious.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;You\u0026#39;ve done this before\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B, with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve marketed something genuinely new - a product or capability with no clear comparison set - and built the narrative that gave buyers a way to think about it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a product area end-to-end - from ICP and positioning through to launches and field enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable with technical depth: automation, workflows, analytics, agent behaviour, and the mechanics of how a product actually does the work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with usage-based or consumption pricing, or with selling operational change rather than a feature set, is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You think and write with precision\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7939367","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3449450,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7939367,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105887","title":"Senior Sales Manager, Continental Europe","company_name":"Fin","first_published":"2026-05-25T07:17:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation.\u0026amp;nbsp;This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers.\u0026amp;nbsp;The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Account Executives across Continental Europe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consistent pipeline generation, forecast accuracy, and revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support reps through complex commercial negotiations and multi-stakeholder sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, performance, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, onboard, and develop top sales talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key sales metrics and identify opportunities to improve execution and conversion rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to regional go-to-market planning and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational discipline across forecasting, CRM hygiene, and sales processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience leading successful SaaS sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering and exceeding revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership and coaching capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex B2B sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen and forecasting discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively across multiple European markets and cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth or scaling technology businesses is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5082494","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5082494,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Senior Software Engineer","company_name":"Fin","first_published":"2023-05-31T05:56:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a Senior Software Engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8122767","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518107,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8122767,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00037","title":"Senior Solutions Engineer","company_name":"Fin","first_published":"2026-08-26T16:01:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area is $231,300-$276,275 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8144761","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518107,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8144761,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00037","title":"Senior Solutions Engineer","company_name":"Fin","first_published":"2026-08-26T16:01:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $208,170-$248,650 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8122199","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517905,"location":{"name":"NYC, Remote; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8122199,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00036","title":"Senior Solutions Engineer- LATAM","company_name":"Fin","first_published":"2026-08-19T20:06:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Portuguese and Spanish Fluency are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area or New York City is $231,100-$276,275 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8143139","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517905,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8143139,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00036","title":"Senior Solutions Engineer- LATAM","company_name":"Fin","first_published":"2026-08-19T20:06:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Portuguese and Spanish Fluency are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE\u0026amp;nbsp; salary range for candidates within the Greater Chicago Area is $208,000-$248,650 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8125867","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519043,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8125867,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00039","title":"Senior TPM - Enterprise Systems","company_name":"Fin","first_published":"2026-08-18T07:22:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Finance Integrations, Finance and People systems are the backbone of how the company runs, pays, hires and reports. As a Senior Technical Program Manager for Enterprise Systems you\u0026#39;ll drive the programs that build and evolve those efforts, from implementation through to integration, adoption and governance. You\u0026#39;ll work across Finance, People, Legal, and Engineering to turn ambiguous business problems into sequenced, funded and delivered programs. This is a program management role first. You\u0026#39;ll need the technical depth to hold your own with architects and engineers, being measured on whether complex, multi-team programs land on time and to the bar.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own end-to-end delivery of Fin\u0026#39;s most complex Enterprise Systems programs.\u0026lt;/strong\u0026gt; Multi-quarter, multi-workstream, spanning several teams. You are accountable for the outcome, not just the plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner deeply with Finance, Billing and People teams to turn their problems into solutions.\u0026lt;/strong\u0026gt; Get close enough to how they actually work that you can challenge the stated requirement and find the better answer underneath it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape initiatives before they become projects.\u0026lt;/strong\u0026gt; Work with group and functional leadership to pressure-test the problem, define scope and success measures, and say no to work that doesn\u0026#39;t earn its place.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage stakeholders and expectations directly.\u0026lt;/strong\u0026gt; Set a clear bar for what will land and when, communicate change early and often while also building trust that lets you influence decisions without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan around the business, not just the roadmap.\u0026lt;/strong\u0026gt; Fin\u0026#39;s Finance and People functions run on cycles: month end, quarter end, year end, payroll, performance and planning. You\u0026#39;ll sequence delivery, testing and cutover around those cycles and protect the teams through them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the roadmap and the communication around it.\u0026lt;/strong\u0026gt; Drive visibility, sequencing and build a shared understanding across other IT group teams and up to Senior Stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run implementations with rigour.\u0026lt;/strong\u0026gt; Requirements, functional specs, build oversight, UAT, cutover and hypercare.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage risk actively.\u0026lt;/strong\u0026gt; Surface issues, dependencies and delays early. Bring mitigation options and escalate with a recommendation, not just a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the change, not just the system.\u0026lt;/strong\u0026gt; Plan and deliver the enablement, comms, and training that make adoption real after go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the bar on how we deliver.\u0026lt;/strong\u0026gt; Improve planning, governance, and ways of working across the Enterprise Systems team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years managing technical programs and projects end-to-end\u0026lt;/strong\u0026gt;, with a track record of enterprise system implementations you personally led from initiation through go-live and stabilisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven command of program management fundamentals:\u0026lt;/strong\u0026gt; planning, sequencing, resourcing, dependency management, risk and issue management and status reporting to peers up to senior leaders that they can trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track record delivering multiple concurrent workstreams\u0026lt;/strong\u0026gt; without losing control of scope, timeline, or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong stakeholder management.\u0026lt;/strong\u0026gt; You set expectations early, hold teams to commitments and make them accountable without formal authority and be clear when issues arise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with \u0026lt;strong\u0026gt;Finance and People systems\u0026lt;/strong\u0026gt;, specifically NetSuite and Workday and a working understanding of the processes they support: procure-to-pay, record-to-report, hire-to-retire, and billing within the quote-to-cash flow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Practical understanding of business close cycles.\u0026lt;/strong\u0026gt; You know what month end and quarter end demand of a Finance team and you plan delivery around them rather than through them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Broad understanding of \u0026lt;strong\u0026gt;Enterprise Systems\u0026lt;/strong\u0026gt;: system architecture, integrations, data flows and the SaaS application landscape supporting Finance, People and Legal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take an ambiguous or contested problem, get to the real requirement, and turn it into a concrete plan, driving that work with named owners and dates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written requirements and functional specs. Engineers build the right thing from your documentation and stakeholders recognise it at UAT.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on NetSuite or Workday experience (administration and/or configuration).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Zip, Stripe, Snowflake, Salesforce, or comparable enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting or delivering through a monthly close, or working alongside FP\u0026amp;amp;A and Accounting operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering programs in an audited environment, where controls, evidence and sign-off are part of the delivery path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grounded in a recognised delivery methodologies with the judgment to know how a program should operate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running programs in a fast-moving, AI-first environment where requirements shift mid-flight.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $156,000-$187,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33688,"name":"G\u0026A","child_ids":[64735,33689,33690,56209,12967,237071,237072],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011085","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8011085,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105475","title":"Solutions Architect","company_name":"Fin","first_published":"2026-06-16T15:49:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7594453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7594453,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105475","title":"Solutions Architect","company_name":"Fin","first_published":"2026-02-12T08:48:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8123007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518190,"location":{"name":"NYC, Remote; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8123007,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00038","title":"Solutions Architect -Spanish Speaking","company_name":"Fin","first_published":"2026-08-20T13:41:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area or New York City is $190,800-$227,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8144743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518190,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8144743,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00038","title":"Solutions Architect -Spanish Speaking","company_name":"Fin","first_published":"2026-08-20T13:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Spanish Fluency is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $171,720-$205,110 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7464291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7464291,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR103483","title":"Staff AI Product Manager","company_name":"Fin","first_published":"2025-12-12T04:36:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin\u0026#39;s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Fin\u0026#39;s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7377200","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7377200,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR103483","title":"Staff AI Product Manager","company_name":"Fin","first_published":"2025-11-20T08:26:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin\u0026#39;s AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin\u0026#39;s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Fin\u0026#39;s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8132076","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521330,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8132076,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00042","title":"Staff Data Engineer - GTM","company_name":"Fin","first_published":"2026-08-18T06:33:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What is the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Every go-to-market decision at Intercom, who we target, who owns the account, what we know about them, what we should say next - rests on a foundation of account and contact data. Getting that foundation right is one of the highest-leverage engineering problems in the company: a single account hierarchy fix can re-route territory, pipeline credit and forecast for thousands of accounts at once.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns that foundation. You will build and run the systems that decide what an account \u0026lt;em\u0026gt;is\u0026lt;/em\u0026gt;, resolving duplicates, stitching subsidiaries into corporate hierarchies, sourcing new accounts and contacts into our CRM, and enriching them with firmographic, technographic and intent signals. Increasingly using LLMs and web research rather than off-the-shelf vendors. Your work is used daily by Sales, Marketing, Partnerships, Sales Ops and Finance, and directly shapes how efficiently Intercom grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will sit in the Data group and partner extremely closely with GTM Systems, RevOps and the frontline teams. This is a role for an engineer who wants to be \u0026lt;em\u0026gt;in\u0026lt;/em\u0026gt; the business, not adjacent to it. Someone who gets energy from a rep saying \u0026quot;this list is exactly right\u0026quot; and from watching a pipeline they built turn into revenue.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning account identity.\u0026lt;/strong\u0026gt; Building and improving the entity-resolution layer that decides when two records are the same company: domain and firmographic matching, confidence scoring, and the merge/dedupe pipelines that keep Salesforce clean at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modelling account hierarchy.\u0026lt;/strong\u0026gt; Designing the organisation spine that links accounts to their parent, top operating parent and ultimate corporate parent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building account sourcing pipelines.\u0026lt;/strong\u0026gt; Turning market definitions into ranked, deduplicated, CRM-ready account lists: sourcing from third-party and internal signals, scoring fit, and pushing accounts into Salesforce with the right owner and the right metadata.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building contact sourcing and enrichment pipelines.\u0026lt;/strong\u0026gt; Finding the right people at target accounts, verifying and enriching them, respecting privacy and consent requirements, and delivering them into the tools reps and marketers actually work in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building LLM-powered enrichment.\u0026lt;/strong\u0026gt; Extending our enrichment framework — LLM jobs with web search and crawling tools across multiple providers, to answer questions no vendor sells: what support channels does this company run, are they hiring CS or sales roles, do they ship an AI product, how ready are they for Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Making the data usable.\u0026lt;/strong\u0026gt; Landing everything in well-modelled, well-tested dbt models in Snowflake orchestrated in Airflow, and syncing it out to Salesforce, Marketo, Clay and the rest of the GTM stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning quality and trust.\u0026lt;/strong\u0026gt; Instrumenting your pipelines with tests, alerts and reconciliation so problems surface before a rep finds them, and being the person GTM comes to when a number looks wrong.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partnering on the problem, not the ticket.\u0026lt;/strong\u0026gt; Sitting with Sales, Marketing and Ops to understand what they are actually trying to do, then proposing the data foundation that unlocks it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A genuine interest in growing the business and a real affinity for GTM teams.\u0026lt;/strong\u0026gt; You are curious about how sales and marketing work, comfortable in a room full of reps, and motivated by commercial outcomes rather than only technical ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the modern data stack: dbt, a cloud warehouse (we use Snowflake), and a DAG orchestrator (we use Airflow).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with LLMs in production: prompt design and evaluation, tool/function calling, web search and crawling, cost and latency control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with entity resolution, identity or deduplication problems — matching messy real-world records, and reasoning about precision/recall trade-offs where a false merge has a real business cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience integrating with SaaS APIs and business systems, especially Salesforce: reading from them, writing back to them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication: you can explain a hierarchy change to a CRO and a merge heuristic to an engineer, on the same day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset and eagerness to learn — the tooling in this space is changing fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with GTM data vendors and tooling — ZoomInfo, Apollo, Clearbit, Clay, Crossbeam, Marketo, Census/Fivetran, Gong.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with territory design, account scoring, propensity models or ICP definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to privacy and compliance considerations around contact data (GDPR, CCPA, consent management).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73531,"name":"R\u0026D Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8176526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538590,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8176526,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00064","title":"Staff Engineer - Web Platform","company_name":"Fin","first_published":"2026-09-04T12:48:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s websites, including\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Staff Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Fin\u0026#39;s web platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability,\u0026amp;nbsp;performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to\u0026amp;nbsp;ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event\u0026amp;nbsp;tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality,\u0026amp;nbsp;cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and\u0026amp;nbsp;operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and\u0026amp;nbsp;accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership,\u0026amp;nbsp;and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in \u0026lt;strong\u0026gt;Next.js\u0026lt;/strong\u0026gt; and the \u0026lt;strong\u0026gt;React\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; headless CMS platforms \u0026lt;/strong\u0026gt;such as Contentful or Sanity - including content modeling, migration, and multi-site architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;infrastructure-as-code (Terraform)\u0026lt;/strong\u0026gt;, cloud platforms (\u0026lt;strong\u0026gt;AWS, CloudFront, S3\u0026lt;/strong\u0026gt;), and deployment platforms (Vercel).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating \u0026lt;strong\u0026gt;experimentation infrastructure \u0026lt;/strong\u0026gt;- A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;web analytics and data instrumentation\u0026lt;/strong\u0026gt; - experience with event tracking SDKs, Google Tag Manager, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8180342","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538590,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8180342,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00064","title":"Staff Engineer - Web Platform","company_name":"Fin","first_published":"2026-09-04T12:49:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s websites, including\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Staff Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Fin\u0026#39;s web platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability,\u0026amp;nbsp;performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to\u0026amp;nbsp;ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event\u0026amp;nbsp;tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality,\u0026amp;nbsp;cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and\u0026amp;nbsp;operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and\u0026amp;nbsp;accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership,\u0026amp;nbsp;and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in \u0026lt;strong\u0026gt;Next.js\u0026lt;/strong\u0026gt; and the \u0026lt;strong\u0026gt;React\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; headless CMS platforms \u0026lt;/strong\u0026gt;such as Contentful or Sanity - including content modeling, migration, and multi-site architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;infrastructure-as-code (Terraform)\u0026lt;/strong\u0026gt;, cloud platforms (\u0026lt;strong\u0026gt;AWS, CloudFront, S3\u0026lt;/strong\u0026gt;), and deployment platforms (Vercel).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating \u0026lt;strong\u0026gt;experimentation infrastructure \u0026lt;/strong\u0026gt;- A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;web analytics and data instrumentation\u0026lt;/strong\u0026gt; - experience with event tracking SDKs, Google Tag Manager, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271914,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist","company_name":"Fin","first_published":"2025-09-24T10:35:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6654793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6654793,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist ","company_name":"Fin","first_published":"2025-02-22T04:11:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862038","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862038,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of\u0026amp;nbsp;our team and have the opportunity to fully validate that Intercom and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862042","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862042,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386430","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386430,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386429,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7364402","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7364402,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2025-10-29T06:02:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393950,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393955,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295461,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393922,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:42:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7409215","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3301104,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7409215,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105146","title":"Technical Support Engineer","company_name":"Fin","first_published":"2025-12-03T18:35:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Fin\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Fin. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7122157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3207280,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7122157,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR104481","title":"Technical Support Engineer","company_name":"Fin","first_published":"2025-07-31T04:04:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Fin\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Fin. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $81,000 - $98,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7366132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3284683,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7366132,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"JR105071","title":"Technical Support Specialist","company_name":"Fin","first_published":"2025-11-04T13:21:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin\u0026#39;s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin\u0026#39;s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Fin\u0026#39;s REST API.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Fin, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about leveraging AI to enhance support experiences and drive team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See support as an exciting opportunity to solve daily customer related puzzles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like finding ways to work smarter, not just harder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are hungry to learn, iterate, and help build something great.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback \u0026amp;amp; kudos about it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $62,000 - $74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8173895","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537597,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8173895,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00061","title":"Technical Support Specialist","company_name":"Fin","first_published":"2026-09-02T16:40:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Intercom, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about leveraging AI to enhance support experiences and drive team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See support as an exciting opportunity to solve daily customer related puzzles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like finding ways to work smarter, not just harder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are hungry to learn, iterate, and help build something great.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback \u0026amp;amp; kudos about it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8053727","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490546,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8053727,"updated_at":"2026-09-10T17:43:22-04:00","requisition_id":"R-00024","title":"Technology Enablement Program Manager","company_name":"Fin","first_published":"2026-07-13T05:29:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a rare opportunity to drive and shape how Fin learns, adopts and thrives with its Enterprise Technology. This isn\u0026#39;t your typical IT role as our Technology Enablement Program Manager, you\u0026#39;ll sit at the intersection of IT and every team at Fin, running the programs that ensure every employee gets the most from the tools and technology around them. It\u0026#39;s a people-first program management role where your impact is measured by how confidently and effectively Fin employees use the tools that power their work. You\u0026#39;ll support IT onboarding journeys for new hires, lead awareness campaigns for new tooling and build an education program that keeps pace with a rapidly evolving AI-first technology landscape. You\u0026#39;ll partner closely with existing Education, Awareness and Enablement colleagues to ensure programs are joined up. You\u0026#39;ll be a trusted voice across the business working directly with IT leadership and key stakeholders to shape communications, training and adoption strategies that deliver meaningful results. You\u0026#39;ll drive this program end-to-end, with the autonomy to build it your way with the support of a strong IT team behind you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive and evolve Fin’s IT Onboarding program\u0026lt;/strong\u0026gt;, ensuring new hires join confidently with the tools and knowledge they need from Week 1. Partner with HR, IT Operations,\u0026amp;nbsp; and functional teams to deliver a consistent, high-quality experience at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and deliver IT awareness and education campaigns\u0026lt;/strong\u0026gt; - That aid employees get the most out of Fin\u0026#39;s technology stack from productivity tools to AI-powered platforms like Claude and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead adoption for new technology rollouts\u0026lt;/strong\u0026gt; - Drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape how Fin talks about enterprise technology\u0026lt;/strong\u0026gt; -\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Own the communications strategy for IT across the business. From tool rollouts, to policy changes and best practices, you\u0026#39;ll make complex technical topics accessible and engaging for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and maintain relationships with cross-functional stakeholders - \u0026lt;/strong\u0026gt;Understand their teams\u0026#39; needs and challenges to shape and prioritise our IT Education Program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure what matters\u0026lt;/strong\u0026gt;, track adoption, engagement and effectiveness. Use data and feedback to continuously iterate and improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay at the leading edge of AI and workplace tooling, \u0026lt;/strong\u0026gt;be an early adopter, stay curious and bring an informed perspective on where IT enablement is heading in a world transformed by AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Program Management, Learning \u0026amp;amp; Development or Employee Enablement ideally with experience spanning both people-facing programs and a technology or IT environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record running onboarding, education or awareness programs end-to-end: from design through delivery to measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and storytelling skills, you can take something complex and make it clear, compelling and human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management: you\u0026#39;re comfortable working across all levels, from individual contributors to senior leaders and you build trust quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-directed and autonomous by nature you own your space, drive your program and operate effectively with minimal direction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven project and program management fundamentals - you know how to hold multiple workstreams together, stay organised and deliver without dropping the ball.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in fast-paced tech environments; you thrive amid change and ambiguity and you move quickly without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI tools such as Claude, ChatGPT, Gemini or similar and genuine curiosity about how AI is reshaping the way people work day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in IT or technology teams or experience delivering IT-specific enablement or digital adoption programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating engaging enablement content using tools like Canva, Loom, Google Suite or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with digital adoption platforms or LMS tools (e.g. Sana).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in change management or organisational communications alongside program management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A comfort with data ability to pull and interpret program metrics and turn them into clear reporting for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73531,"name":"R\u0026D Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":123}}