{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7254820,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a seat at the centre of the biggest shift selling has seen in decades. You\u0026#39;ll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You\u0026#39;ll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you\u0026#39;re not just talking about the technology, you\u0026#39;re operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Fin\u0026#39;s value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including R\u0026amp;amp;D, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience, passion and success in outbound prospecting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales acumen and a general interest in the businesses you work with\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling products with technical complexity or thorough implementation (bonus to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluent and/or deep interest in AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;163,000\u0026lt;/span\u0026gt;-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;195,000\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7247950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7247950,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a seat at the centre of the biggest shift selling has seen in decades. You\u0026#39;ll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You\u0026#39;ll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you\u0026#39;re not just talking about the technology, you\u0026#39;re operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Fin\u0026#39;s value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including R\u0026amp;amp;D, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience, passion and success in outbound prospecting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales acumen and a general interest in the businesses you work with\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling products with technical complexity or thorough implementation (bonus to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluent and/or deep interest in AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,000\u0026lt;/span\u0026gt;-$176,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8211426","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553769,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8211426,"updated_at":"2026-09-21T09:15:44-04:00","requisition_id":"R-00075","title":"Account Executive, Enterprise (German)","company_name":"Fin","first_published":"2026-09-21T09:15:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, Fin’s cutting-edge AI agent, you’ll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Fin, we don’t just sell products; we empower businesses to reimagine their customer support strategies. If you’re looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion AI transformation\u0026lt;/strong\u0026gt;: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-cycle sales ownership\u0026lt;/strong\u0026gt;: Manage the entire sales process—from prospecting to close—with a consultative and tailored approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer advocate\u0026lt;/strong\u0026gt;: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tailored AI demonstrations\u0026lt;/strong\u0026gt;: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue-focused\u0026lt;/strong\u0026gt;: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team growth\u0026lt;/strong\u0026gt;: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business fluency in German required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt;: 5+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hunter mentality: \u0026lt;/strong\u0026gt;Proven track record of outbounding and creating the majority of your pipeline and revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI expertise\u0026lt;/strong\u0026gt;: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quota achiever\u0026lt;/strong\u0026gt;: Demonstrated ability to consistently meet and exceed sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic communicator\u0026lt;/strong\u0026gt;: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution-focused\u0026lt;/strong\u0026gt;: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-centric mindset\u0026lt;/strong\u0026gt;: Skilled at building trust and creating value in competitive sales landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth-oriented\u0026lt;/strong\u0026gt;: Displays intellectual curiosity, ambition, and a commitment to personal and team development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8250388","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3565709,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8250388,"updated_at":"2026-10-23T10:47:15-04:00","requisition_id":"R-00096","title":"Account Executive, Existing Business (Mid Market)","company_name":"Fin","first_published":"2026-10-06T20:57:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Fin’s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Fin’s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a book of business (~50 accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6922266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6922266,"updated_at":"2026-10-13T02:25:25-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-06-09T11:26:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7335309","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7335309,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-10-15T10:06:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a MidMarket Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a seat at the centre of the biggest shift selling has seen in decades. You\u0026#39;ll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You\u0026#39;ll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you\u0026#39;re not just talking about the technology, you\u0026#39;re operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Fin\u0026#39;s value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including R\u0026amp;amp;D, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience, passion and success in outbound prospecting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales acumen and a general interest in the businesses you work with\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling products with technical complexity or thorough implementation (bonus to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluent and/or deep interest in AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,500\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8104888","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8104888,"updated_at":"2026-10-13T02:25:03-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2026-08-04T04:19:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7286050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7286050,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-09-29T18:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a MidMarket Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a seat at the centre of the biggest shift selling has seen in decades. You\u0026#39;ll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You\u0026#39;ll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you\u0026#39;re not just talking about the technology, you\u0026#39;re operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Fin\u0026#39;s value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including R\u0026amp;amp;D, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience, passion and success in outbound prospecting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales acumen and a general interest in the businesses you work with\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling products with technical complexity or thorough implementation (bonus to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluent and/or deep interest in AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*\u0026lt;/strong\u0026gt;Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7591247","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7591247,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - French Speaking","company_name":"Fin","first_published":"2026-07-29T13:14:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spoken French (Business level to a minimum)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8280726","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8280726,"updated_at":"2026-10-14T03:34:58-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - German Speaking","company_name":"Fin","first_published":"2026-10-14T03:34:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German (Business Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386163,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - German Speaking","company_name":"Fin","first_published":"2025-11-10T10:54:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German (Business Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8213547","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554642,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8213547,"updated_at":"2026-10-14T03:32:50-04:00","requisition_id":"R-00089","title":"Account Executive, Senior MidMarket (French)","company_name":"Fin","first_published":"2026-09-21T09:15:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spoken French (Business level to a minimum)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8280724","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554642,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8280724,"updated_at":"2026-10-14T03:33:37-04:00","requisition_id":"R-00089","title":"Account Executive, Senior MidMarket (French)","company_name":"Fin","first_published":"2026-10-14T03:33:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spoken French (Business level to a minimum)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8213488","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554618,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8213488,"updated_at":"2026-10-14T16:25:15-04:00","requisition_id":"R-00083","title":"Account Executive, Senior Small Business","company_name":"Fin","first_published":"2026-09-21T09:16:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring Account Executives and Senior Account Executives across all segments (Scale, Small Business, Mid Market, and Enterprise). Due to demand, we are centralising those interested into a single job posting. As an Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a seat at the centre of the biggest shift selling has seen in decades. You\u0026#39;ll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You\u0026#39;ll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you\u0026#39;re not just talking about the technology, you\u0026#39;re operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Fin\u0026#39;s value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including R\u0026amp;amp;D, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience, passion and success in outbound prospecting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales acumen and a general interest in the businesses you work with\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling products with technical complexity or thorough implementation (bonus to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluent and/or deep interest in AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8213532","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554634,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8213532,"updated_at":"2026-09-21T09:15:32-04:00","requisition_id":"R-00087","title":"Account Executive, Senior Small Business (German)","company_name":"Fin","first_published":"2026-09-21T09:15:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring Account Executives and Senior Account Executives across all segments (Scale, Small Business, Mid Market, and Enterprise). Due to demand, we are centralising those interested into a single job posting. As an Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a seat at the centre of the biggest shift selling has seen in decades. You\u0026#39;ll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You\u0026#39;ll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you\u0026#39;re not just talking about the technology, you\u0026#39;re operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Fin\u0026#39;s value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including R\u0026amp;amp;D, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business fluency in German\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience, passion and success in outbound prospecting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales acumen and a general interest in the businesses you work with\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling products with technical complexity or thorough implementation (bonus to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluent and/or deep interest in AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8080149","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3500628,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":8080149,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00029","title":"Account Executive, Small Business","company_name":"Fin","first_published":"2026-07-28T16:43:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Intercom’s value using the\u0026lt;a href=\u0026quot;https://www.forcemanagement.com/blog/whats-the-meaning-of-command-of-the-message\u0026quot;\u0026gt; Command of the Message\u0026lt;/a\u0026gt; framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/aligning-sales-and-product/\u0026quot;\u0026gt; partner with R\u0026amp;amp;D and Marketing\u0026lt;/a\u0026gt; to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8328242","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3600021,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8328242,"updated_at":"2026-10-29T09:58:51-04:00","requisition_id":"R-00134","title":"Account Manager, Commercial","company_name":"Fin","first_published":"2026-10-29T09:58:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Account Manager (Commercial/Small Business, 50-200 FTE), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 2+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7824137","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7824137,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7820671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7820671,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7765514","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401325,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7765514,"updated_at":"2026-09-18T05:49:57-04:00","requisition_id":"EVERGREEN","title":"Business Development Representative","company_name":"Fin","first_published":"2026-04-13T13:07:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible.\u0026amp;nbsp; In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating and prioritizing strategic target account lists with Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generating new business pipeline for Account Executives through cold calling, email, social etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing a great experience for Fin\u0026#39;s prospective customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and its value to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating an ability to attract new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with other functions to improve business processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Communication\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8038696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484354,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8038696,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00019","title":"Business Development Representative","company_name":"Fin","first_published":"2026-07-01T19:34:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Owning and prioritizing a named book of enterprise accounts (2,000+ employees) in partnership with Enterprise Account Executives across North America\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Running account-based prospecting strategies — not just single-prospect outreach — building a view of the full buying group before engaging\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Providing a best-in-class experience for Fin’s prospective enterprise customers throughout the outbound process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Maintaining deep knowledge of Fin’s product, enterprise use cases, and market positioning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Working cross-functionally with Marketing, Sales Operations, and Product to improve processes that directly impact enterprise pipeline generation and conversion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Engaging in team development and mentoring of newer BDR teammates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong desire to build a career in sales, with a goal of growing into an Account Executive or senior closing role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +); enterprise experience strongly preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Enterprise Prospecting Skills\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Knows how to run account-based outreach: researching a target account, mapping the buying group, and building a multi-thread strategy before outreach — comfortable engaging VP and C-level contacts across complex organizations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Manages a large account list effectively; knows how to prioritize activity to drive the most pipeline and maintains strong CRM hygiene\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Market \u0026amp;amp; Industry Knowledge\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Brings solid knowledge of the enterprise SaaS landscape and Fin’s key verticals; stays on top of industry news and uses it to sharpen outreach\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communication\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Crafts compelling, concise messaging for executive audiences across channels and personas; listens effectively and works closely with their AE\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Growth Mindset\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Self-aware, with a clear sense of strengths and areas for growth. Sees every day as an opportunity to be 1% better. Proactively seeks feedback.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Results Oriented\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Brings a never-settle approach to quota, progression, and team development. Motivated to succeed and raise the bar for those around them.\u0026lt;/span\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Bachelor’s Degree preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator, Cognism\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full-time employment, the estimated all-in annual compensation range (OTE) is $87,287 - $110,725. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8028152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480243,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8028152,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00017","title":"Cloud Security Engineer","company_name":"Fin","first_published":"2026-06-26T12:00:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin\u0026#39;s production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We\u0026#39;re taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure cloud architectures across our AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud security investigations and incident response activities in partnership with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that improves the scalability, reliability, and effectiveness of security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve cloud security standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess emerging threats to cloud environments and help evolve our defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in cloud security, security engineering, detection engineering, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience securing and operating production AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security principles, modern attack techniques, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating detection, monitoring, or threat detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security controls across cloud platforms and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building automation, tooling, or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with infrastructure-as-code practices and modern cloud-native technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building detection engineering, threat hunting, or security operations capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to detection, response, threat analysis, or security operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS networking, identity, and cloud security patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8028029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480243,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8028029,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00017","title":"Cloud Security Engineer","company_name":"Fin","first_published":"2026-06-26T12:00:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin\u0026#39;s production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We\u0026#39;re taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure cloud architectures across our AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud security investigations and incident response activities in partnership with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that improves the scalability, reliability, and effectiveness of security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve cloud security standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess emerging threats to cloud environments and help evolve our defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in cloud security, security engineering, detection engineering, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience securing and operating production AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security principles, modern attack techniques, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating detection, monitoring, or threat detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security controls across cloud platforms and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building automation, tooling, or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with infrastructure-as-code practices and modern cloud-native technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building detection engineering, threat hunting, or security operations capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to detection, response, threat analysis, or security operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS networking, identity, and cloud security patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7370567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286478,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7370567,"updated_at":"2026-09-16T13:43:48-04:00","requisition_id":"JR105086","title":"Customer Success Manager, Scale","company_name":"Fin","first_published":"2025-11-05T11:43:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Fin\u0026#39;s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin\u0026#39;s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in consumption or usage-based SaaS models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8289272","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3584942,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8289272,"updated_at":"2026-10-22T13:26:10-04:00","requisition_id":"R-00122","title":"Customer Success Manager, Scale","company_name":"Fin","first_published":"2026-10-22T13:26:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in consumption or usage-based SaaS models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8268911","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3577796,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8268911,"updated_at":"2026-10-27T15:25:21-04:00","requisition_id":"R-00118","title":"Customer Support Process \u0026 Continuous Improvement Manager","company_name":"Fin","first_published":"2026-10-27T15:25:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a proven operator to redesign how Customer Support works across Human and AI Support. Fin is an AI-first support organisation, and our processes should reflect that: you’ll have a genuine licence to rethink, rebuild or retire existing processes from first principles, not just refine them. This is a hands-on and strategic role: you keep day-to-day operations running well and fix what is broken, while building a long-term process strategy for the whole of Customer Support. You will also help embed Continuous Improvement, using conversation and quality insights to decide what we fix, retrain and prioritise next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support at Fin changes constantly, and our processes need to keep pace with this level of change. The right candidate is exceptionally customer-focused, comes from a customer-facing background, and has experience leading and managing processes and workflows in a large organisation. You bring clear opinions and recommendations, work with a high degree of autonomy, and hold the line on the customer experience when working with other teams. You combine exceptional project management and attention to detail with a data-driven mindset and a proven ability to influence and collaborate at every level of the organisation.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategy and ownership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Challenge and, where warranted, completely redesign existing processes and ways of working: you won’t be constrained by ‘how we’ve always done it’, and you’ll have the support of Customer Support leadership to make bold changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the framework for reviewing, prioritising and implementing Customer Support processes and workflows across Human and AI Support, so every change improves the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a long-term process strategy and roadmap for Support, balancing quick wins and immediate fixes with strategic improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the long-term Continuous Improvement strategy for Support, setting priorities and a roadmap that cover both Human and AI support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring clear proposals and recommendations to leadership, and act on them with autonomy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams outside of Customer Support to design processes that work end to end, agreeing clear ownership, handoffs and shared goals so the customer experience holds across team boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Process design and improvement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyse current processes across Human and AI Support and decide whether each should be improved, redesigned from scratch or removed entirely. Where AI and automation can fundamentally change how the work gets done, lead that transformation rather than layering them onto legacy workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day operational process fixes and keep existing processes effective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and roll out new or improved processes, solo or with SMEs, partnering closely with Customer Support leaders and ICs in every region so processes work globally, not just for one region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement process control metrics, and monitor process performance and KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to find where processes are failing, size the opportunity and prove the impact of changes, building and maintaining dashboards and reports that give leaders a clear view of process health across Human and AI support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with internal policies and external regulations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and iterate on the Continuous Improvement framework, using insights from both Human and AI support to drive improvements, across Enablement, Quality, AI support, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn insights into a prioritised improvement backlog, with clear owners across respective internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track whether each improvement worked, using before-and-after measures such as repeat contact rate, resolution rate and CX\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn customer conversation data into clear, actionable insights for Product, Engineering and other teams, giving them evidence to shape priorities and roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Stakeholders and delivery\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hold the line on the customer experience with cross-functional partners, challenging constructively when a proposed change would compromise the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner and collaborate with cross-functional teams to build and maintain processes and related training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership of large, cross-functional special projects that improve the customer experience, increase teammate efficiency and engagement, and drive company goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and engage on all process and continuous improvement changes with Customer Support and the wider organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 4+ years in Customer Support or a customer-facing role, including 2+ years in process management or continuous improvement and 2+ years in project or program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong technical capability:\u0026lt;/strong\u0026gt; You are hands-on and credible in a complex SaaS tech stack, including CRM systems such as Salesforce. You can configure workflows, integrations and automations yourself rather than relying on others to build them. Experience with system integrations or process harmonisation is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI and automation:\u0026lt;/strong\u0026gt; Proven track record of using AI and automation to drive improvements, ideally in an AI-first or SaaS support organisation. Knowledge of Fin (previously Intercom) is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improvement frameworks:\u0026lt;/strong\u0026gt; Strong knowledge of process and continuous improvement methodologies (Six Sigma, Kaizen, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data and strategy:\u0026lt;/strong\u0026gt; You analyse data, turn it into clear insights for stakeholders, and build a long-term process strategy and roadmap that becomes practical, prioritised plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership:\u0026lt;/strong\u0026gt; A self-starter who delivers complex programs with minimal guidance, forms a point of view and brings proposals rather than questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence:\u0026lt;/strong\u0026gt; Confident and credible with senior leaders and cross-functional partners. You challenge constructively and hold the line on the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Strong communicator who builds rapport quickly with technical and non-technical colleagues and involves frontline teammates early\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8172406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537005,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8172406,"updated_at":"2026-09-21T12:54:18-04:00","requisition_id":"R-00055","title":"Director of Solutions Marketing","company_name":"Fin","first_published":"2026-09-21T12:54:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Solutions Marketing team positions Fin to win in the market through compelling messaging, content, audience understanding, and field activation. The Director of Solutions will manage a team of solution marketers that will fundamentally help our revenue teams to be more effective and grow Fin ARR. This is a strategic role in the company, working directly with the senior leadership team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Solutions Marketing team can be thought of as the solutions or outbound equivalent of a traditional product marketing team. Fin already has a product marketing team that works closely with product managers to understand our product, create messaging, and build assets for product launches, the Website and our field.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Solutions Marketing team on the other hand, will focus on our product as a whole and how to best message it to the various audience segments we care about, and then activate revenue teams with that knowledge and content.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The work under your team will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the product marketing team and product and marketing executives on the company messaging Including how we articulate our differentiators to various audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For industries that we prioritize, understanding what the buyer cares about and tailoring our messaging and content to win in that industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positioning Fin for enterprise audiences and supporting enterprise \u0026amp;amp; ABM campaigns and sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and managing our customer intelligence program so that our field is always confident and prepared to win every competitive deal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Product Marketing and Enablement teams to ensure that the field is equipped with the company, product, and competitive knowledge they need to win at a high rate.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting demand gen campaigns and sales plays with strategy, messaging, and content\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who can understand technology deeply while not losing sight of how to match messaging with audience needs and create content out of it that is compelling and memorable.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product marketing or solutions marketing at a B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years as a manager leading product or solution marketers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in B2B SaaS and, ideally AI-native or AI-centric companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of success across the organizations you\u0026#39;ve worked at\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills you have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills and strong editorial judgment. An innate desire to dispense with jargon and corporate speak and create simple yet compelling content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re product forward. You enjoy working with products, getting your hands dirty with the technology, and taking a product-first approach to marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are AI-forward in your work. You actively use AI to make yourself more productive and are very comfortable working within tools like Claude Cowork and Claude Code to move faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re AI forward in your interests. You\u0026#39;re well past understanding the basics of the latest trends and technology shifts and enjoy getting into the next level of detail of where the market is going.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $285,000 - $305,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8314119","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3591524,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8314119,"updated_at":"2026-10-23T11:48:40-04:00","requisition_id":"R-00124","title":"Director, Sales","company_name":"Fin","first_published":"2026-10-22T12:02:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead Fin’s New Business organization in North America, a team of Account Executives and their front-line managers responsible for new logo and new revenue growth across the SMB and Mid-Market segments. Reporting to the VP, NAMER Sales, this person owns the new business strategy, operating plan, and results for the region, and is accountable for building and running a high-performing, multi-layered sales organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a seasoned second-line leader who excels at hiring and developing sales managers, inspiring a large team, and partnering cross-functionally to build efficient, repeatable, and customer-centric sales processes. This leader will play a central role in shaping and executing our value-led sales strategy and in scaling the NAMER new business engine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sales Strategy \u0026amp;amp; Planning:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the VP, NAMER Sales and senior leadership to define the new business strategy for North America across SMB and Mid-Market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own segment planning: territory and capacity design, headcount plans, quota setting, and resource allocation across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate company goals into regional operating plans and tactics that reflect market dynamics and the Fin opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Leading Leaders:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, coach, and develop a team of front-line Sales Managers; raise the bar on how they recruit, ramp, and manage their Account Executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a strong leadership bench and a culture of accountability, rigor, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Pipeline, Forecasting \u0026amp;amp; Execution:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the regional new business forecast; drive forecast accuracy and pipeline discipline across all teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspect pipeline health, deal progression, and conversion, and intervene on strategic deals where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics to identify trends, optimize process, and improve productivity and win rates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing, SDR, Product, Sales Engineering, Enablement, RevOps, and Customer Success on go-to-market strategy, pipeline generation, and a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent NAMER New Business in company planning and ensure alignment on goals, budgets, and investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Focus:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep understanding of customer needs, the competitive landscape, and market trends to help teams win.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota-carrying new business IC role with proven success. Must demonstrate direct experience running strategic deals 6 and 7 figure deals (involving procurement, legal, security, executive selling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of sales management experience. (2 years in second-line leadership)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and scaling new business organizations across multiple segments with a mix of velocity and strategic selling (SMB and/or Mid-Market)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success developing and executing outbound sales strategies, ideally within a product overlay or co-prime selling environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales acumen; experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of forecasting principles and a track record of accurate revenue forecasting at the regional level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy and building and executing operational plans (capacity, territory, quota, headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, interpersonal), including executive-level communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $372,600-$445,050. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8306825","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3591524,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8306825,"updated_at":"2026-10-23T11:48:25-04:00","requisition_id":"R-00124","title":"Director, Sales","company_name":"Fin","first_published":"2026-10-22T10:19:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead Fin’s New Business organization in North America, a team of Account Executives and their front-line managers responsible for new logo and new revenue growth across the SMB and Mid-Market segments. Reporting to the VP, NAMER Sales, this person owns the new business strategy, operating plan, and results for the region, and is accountable for building and running a high-performing, multi-layered sales organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a seasoned second-line leader who excels at hiring and developing sales managers, inspiring a large team, and partnering cross-functionally to build efficient, repeatable, and customer-centric sales processes. This leader will play a central role in shaping and executing our value-led sales strategy and in scaling the NAMER new business engine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sales Strategy \u0026amp;amp; Planning:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the VP, NAMER Sales and senior leadership to define the new business strategy for North America across SMB and Mid-Market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own segment planning: territory and capacity design, headcount plans, quota setting, and resource allocation across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate company goals into regional operating plans and tactics that reflect market dynamics and the Fin opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Leading Leaders:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, coach, and develop a team of front-line Sales Managers; raise the bar on how they recruit, ramp, and manage their Account Executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a strong leadership bench and a culture of accountability, rigor, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Pipeline, Forecasting \u0026amp;amp; Execution:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the regional new business forecast; drive forecast accuracy and pipeline discipline across all teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspect pipeline health, deal progression, and conversion, and intervene on strategic deals where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics to identify trends, optimize process, and improve productivity and win rates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing, SDR, Product, Sales Engineering, Enablement, RevOps, and Customer Success on go-to-market strategy, pipeline generation, and a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent NAMER New Business in company planning and ensure alignment on goals, budgets, and investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Focus:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep understanding of customer needs, the competitive landscape, and market trends to help teams win.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota-carrying new business IC role with proven success. Must demonstrate direct experience running strategic deals 6 and 7 figure deals (involving procurement, legal, security, executive selling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of sales management experience. (2 years in second-line leadership)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and scaling new business organizations across multiple segments with a mix of velocity and strategic selling (SMB and/or Mid-Market)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success developing and executing outbound sales strategies, ideally within a product overlay or co-prime selling environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales acumen; experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of forecasting principles and a track record of accurate revenue forecasting at the regional level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy and building and executing operational plans (capacity, territory, quota, headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, interpersonal), including executive-level communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area is $414,000-$494,500 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7541123","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3338556,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7541123,"updated_at":"2026-10-20T09:59:32-04:00","requisition_id":"EVERGREEN","title":"Engineering Manager, AI Group","company_name":"Fin","first_published":"2026-01-15T07:31:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;Product Workstreams\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Group’s product workstreams, partner with the wider product org to build the AI capabilities that underpin Fin. These workstreams do not act as ‘AI services’ for the wider org; they are instrumental in shaping AI products from the earliest stages and owning their ongoing development. Product workstreams are composed of EMs, PMs, Engineers, AI Designers, and Machine Learning Scientists.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead our Berlin-based product engineers in the AI Group and will be a key leader of our Berlin hub, helping it grow. You will also work across Fin\u0026#39;s core capabilities, such as Skills, Personalisation, Procedures and Safety, and contribute directly to delivering new Fin products from inception.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a\u0026amp;nbsp;\u0026lt;strong\u0026gt;hands-on\u0026lt;/strong\u0026gt; EM role. You will lead a senior team of engineers and stay hands-on in the codebase. An EM who regularly works alongside ICs builds the context to make good strategic decisions and to support engineers well. Contributing to Fin’s central AI system, architecture and experimentation are core to the job.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s AI engineering and research at\u0026lt;a href=\u0026quot;https://fin.ai/research\u0026quot;\u0026gt; \u0026lt;/a\u0026gt;Fin \u0026lt;a href=\u0026quot;https://fin.ai/research\u0026quot;\u0026gt;/research\u0026lt;/a\u0026gt;, and more about Fin at\u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt; fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a hands-on leader, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and grow a high-performing engineering team \u0026lt;/strong\u0026gt;based primarily in Berlin, with members across our European offices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incubate and deliver AI products \u0026lt;/strong\u0026gt;from ideation through to success, leveraging backtests, evals and A/B tests to inform what ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contribute directly to our production systems\u0026lt;/strong\u0026gt; so you keep first-hand context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own operational health\u0026lt;/strong\u0026gt; for your workstreams: SLOs, alarms, and proactive management of our most critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritise and deliver\u0026lt;/strong\u0026gt; best-in-class AI products with your most senior engineers, ML Scientists, PMs and AI Designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make AI-first the team default.\u0026lt;/strong\u0026gt; Build shared skills, agents, and automations that raise the bar for the team’s output and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hire and onboard\u0026lt;/strong\u0026gt; great engineers, and help them build the Berlin office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Must-haves:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience as an engineer, with recent hands-on technical contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgement, and the ability to coach senior engineers through complex architecture and product trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense: you can weigh AI product opportunities and decide what matters most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A data-driven approach: you use experiments and metrics to make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership of production quality and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An adaptable leadership style for a group and environment that will grow fast and change shape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nice to haves:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading engineering teams that build and operate generative AI systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI evaluation, backtesting or experiment design at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing AI costs and how product choices affect it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a hands-on EM role, or alternating between EM and IC roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping build or grow a new engineering site.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be supported?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll have a structured onboarding experience to help you get up to speed quickly in Berlin and across Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have a close group of management peers to collaborate with and learn from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We invest in our managers, supporting individual career development through training, coaching and regular feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have opportunities to contribute to and learn from our wider engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re a well-treated bunch, with awesome benefits. If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A flexible, hybrid way of working from our Berlin location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews—we reward great work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health, wellbeing and insurance benefits designed for our employees in Germany.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family-friendly leave and support in line with local requirements and company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible time off so you can take a break when you need it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A well-equipped Berlin office, including lunch and kitchen provisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A MacBook as standard, with flexibility to choose the equipment that helps you do your best work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7784684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7784684,"updated_at":"2026-09-25T07:51:40-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-07T07:01:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You must have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Experience training ML models and operating them in production at scale is a significant advantage, but not a hard requirement. We will invest in EMs with a deep technical background, and a strong appetite to learn the domain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7859005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422929,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7859005,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"JR105364","title":"Events Producer","company_name":"Fin","first_published":"2026-04-29T12:48:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an \u0026lt;strong\u0026gt;Events Producer\u0026lt;/strong\u0026gt; to help deliver Intercom\u0026#39;s most important brand events across North America and Europe. You\u0026#39;ll join a small, high-performing team that creates memorable experiences showcasing Fin\u0026#39;s product innovation and Intercom\u0026#39;s leadership in AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll partner closely with senior producers to bring events to life—from planning through onsite execution. You\u0026#39;ll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute Intercom\u0026#39;s brand events, including hosted experiences, product launches, conferences, and pop-ups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of hybrid events with both in-person and livestream experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R\u0026amp;amp;D teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with production vendors and agency partners to ensure seamless execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage attendee experience, registration, ticketing, speaker logistics, and event operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain production timelines, budgets, and project plans across multiple concurrent events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track event performance and contribute to post-event reporting and learnings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support flagship programs such as Pioneer and other strategic company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build scalable event processes, documentation, and production playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 30% to support onsite event execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; of experience producing live events, conferences, field marketing events, or brand experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing event logistics from planning through onsite execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with live event production, including AV, staging, run of show, and vendor coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with external vendors, venues, and production partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills with the ability to prioritize multiple deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating across cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with registration, ticketing, and event technology platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm under pressure with a proactive, solutions-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and a passion for creating exceptional attendee experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience producing B2B marketing events or conferences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at a SaaS or technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hybrid or livestreamed events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools that improve event planning, production, or content creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with event platforms (e.g. Cvent, Splash, Bizzabo, Goldcast, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual (French or German)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $118,00 - $141,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8245700","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3567674,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8245700,"updated_at":"2026-10-08T07:29:10-04:00","requisition_id":"R-00106","title":"Forward Deployed Data Scientist","company_name":"Fin","first_published":"2026-10-05T06:28:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re now seeing strong demand for data scientists who can apply their expertise directly with our most strategic customers. As a Forward Deployed Data Scientist, you’ll embed with customers to build Enterprise-grade Fin deployments. You’ll play a pivotal role in transforming how our most strategic customers scale customer support — working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact. You’ll also feed insights from these frontline deployments back into Intercom’s product and strategy — helping shape the future of AI customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping customers automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply data science in real-world business contexts to drive measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both technical and non-technical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills and attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in technical consulting, customer-facing analytics, or SaaS product data science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reframing the problem, not just solving it, you\u0026#39;ve spotted when the question you were handed wasn\u0026#39;t the right one, and changed what got worked on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to scale the data science workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8185627","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542224,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8185627,"updated_at":"2026-09-16T13:43:51-04:00","requisition_id":"R-00067","title":"Forward Deployed Data Scientist","company_name":"Fin","first_published":"2026-09-14T08:57:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re now seeing strong demand for data scientists who can apply their expertise directly with our most strategic customers. As a Forward Deployed Data Scientist, you’ll embed with customers to build Enterprise-grade Fin deployments. You’ll play a pivotal role in transforming how our most strategic customers scale customer support — working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact. You’ll also feed insights from these frontline deployments back into Intercom’s product and strategy — helping shape the future of AI customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping customers automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply data science in real-world business contexts to drive measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both technical and non-technical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills and attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in technical consulting, customer-facing analytics, or SaaS product data science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reframing the problem, not just solving it, you\u0026#39;ve spotted when the question you were handed wasn\u0026#39;t the right one, and changed what got worked on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to scale the data science workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $206,600- $229,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8333690","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3602252,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8333690,"updated_at":"2026-10-30T07:51:29-04:00","requisition_id":"TEMP","title":"Forward Deployed Engineer","company_name":"Fin","first_published":"2026-10-30T07:51:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As Fin becomes mission-critical for our most strategic customers, we’re growing our team of Forward Deployed Engineers to help bridge the gap between customer needs and product innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Engineer, you’ll work hands-on with strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation - helping shape product direction, influence roadmap decisions and ensure Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity and solving ambiguous problems, and want to work at the frontier of applied AI while collaborating with Product, Engineering and Go-to-Market teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping customers unlock the power of our AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences, successful project delivery and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements to help the team scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A strong engineering background and experience building software with real-world usage. Experience building a SaaS product is a plus, but not a requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI and machine learning, and the ability to quickly build an understanding of novel problems, capabilities and architectures - including their trade-offs and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries and bring people together to achieve the best outcomes for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of at least one high-level programming language, such as JavaScript, Python or Ruby. It doesn’t need to be a language we use today - great people learn quickly and can introduce us to better ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to prototype and ship software quickly while maintaining a high bar for quality and a clear focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills. You can comfortably discuss the same topics with engineers and non-technical audiences, adapting the depth and detail as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $180,000 - $237,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8333679","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3602248,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8333679,"updated_at":"2026-10-30T08:03:46-04:00","requisition_id":"EVERGREEN","title":"Forward Deployed Engineer","company_name":"Fin","first_published":"2026-10-30T08:03:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As Fin becomes mission-critical for our most strategic customers, we’re growing our team of Forward Deployed Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Engineer, you’ll work hands-on with strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation - helping shape product direction, influence roadmap decisions and ensure Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity and solving ambiguous problems, and want to work at the frontier of applied AI while collaborating with Product, Engineering and Go-to-Market teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping customers unlock the power of our AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences, successful project delivery and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements to help the team scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A strong engineering background and experience building software with real-world usage. Experience building a SaaS product is a plus, but not a requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI and machine learning, and the ability to quickly build an understanding of novel problems, capabilities and architectures - including their trade-offs and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries and bring people together to achieve the best outcomes for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of at least one high-level programming language, such as JavaScript, Python or Ruby. It doesn’t need to be a language we use today - great people learn quickly and can introduce us to better ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to prototype and ship software quickly while maintaining a high bar for quality and a clear focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills. You can comfortably discuss the same topics with engineers and non-technical audiences, adapting the depth and detail as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Chicago area is $160,000 - $213,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8280050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3577341,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8280050,"updated_at":"2026-10-22T16:22:57-04:00","requisition_id":"R-00116","title":"GTM Recruiter","company_name":"Fin","first_published":"2026-10-13T18:24:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for a Recruiter to support strategic hiring for our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our GTM and G\u0026amp;amp;A teams. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Intercom’s business to design strategy and differentiate Intercom in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Fin\u0026#39;s leaders and Hiring Managers to deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influences and advises stakeholders on their recruiting approach, strategy, and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create diverse and robust pipelines and attract and convert talent through creative sourcing tactics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attracts and converts passive talent through effective and authentic storytelling of company strategy and business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide an excellent candidate experience and serve as a trusted partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of full cycle GTM/Sales recruiting experience in a high growth tech environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise and talent market intelligence across business teams (GTM and G\u0026amp;amp;A functions).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative recruiting approach and capable of attracting and converting talent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of partnering with GTM leaders to meet and exceed hiring goals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data and metrics driven, ability to use data to inform decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, conceptual, and problem-solving abilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building and managing diverse pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligned with Fin\u0026#39;s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $117,000 - $140,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8267783","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3577341,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8267783,"updated_at":"2026-10-30T12:51:57-04:00","requisition_id":"R-00116","title":"GTM Recruiter","company_name":"Fin","first_published":"2026-10-13T17:58:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for a GTM Recruiter to support strategic hiring for our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our GTM and G\u0026amp;amp;A teams. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Fin\u0026#39;s business to design strategy and differentiate Fin in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Fin\u0026#39;s leaders and Hiring Managers to deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and advise stakeholders on their recruiting approach, strategy, and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create diverse and robust pipelines and attract and convert talent through creative sourcing tactics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract and convert passive talent through effective and authentic storytelling of company strategy and business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide an excellent candidate experience and serve as a trusted partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of full cycle GTM/Sales recruiting experience in a high growth tech environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise and talent market intelligence across business teams (GTM and G\u0026amp;amp;A functions).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative recruiting approach and capable of attracting and converting talent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of partnering with GTM leaders to meet and exceed hiring goals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data and metrics driven, ability to use data to inform decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, conceptual, and problem-solving abilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building and managing diverse pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligned with Fin\u0026#39;s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $130,500-$155,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8335543","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603012,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8335543,"updated_at":"2026-10-30T13:23:48-04:00","requisition_id":"TEMP","title":"GTM Recruiter (12 month FTC)","company_name":"Fin","first_published":"2026-10-30T13:23:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for a GTM Recruiter to support strategic hiring for our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our GTM and G\u0026amp;amp;A teams. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Fin\u0026#39;s business to design strategy and differentiate Fin in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Fin\u0026#39;s leaders and Hiring Managers to deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and advise stakeholders on their recruiting approach, strategy, and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create diverse and robust pipelines and attract and convert talent through creative sourcing tactics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract and convert passive talent through effective and authentic storytelling of company strategy and business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide an excellent candidate experience and serve as a trusted partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of full cycle GTM/Sales recruiting experience in a high growth tech environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise and talent market intelligence across business teams (GTM and G\u0026amp;amp;A functions).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative recruiting approach and capable of attracting and converting talent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of partnering with GTM leaders to meet and exceed hiring goals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data and metrics driven, ability to use data to inform decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, conceptual, and problem-solving abilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building and managing diverse pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligned with Fin\u0026#39;s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7918638","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441893,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7918638,"updated_at":"2026-09-21T11:45:12-04:00","requisition_id":"JR105840","title":"IT Systems Engineer","company_name":"Fin","first_published":"2026-05-14T10:46:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you\u0026#39;ll be a Systems Engineer in IT, working on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious AI-native IT team that leverages SaaS-based solutions to be at the forefront of business process and employee lifecycle automation. If you\u0026#39;re coming from a traditional systems engineering or DevOps background, this role will expand the scope of your experience to truly agile, modern cloud environments. If you\u0026#39;re already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and own automations.\u0026lt;/strong\u0026gt; Design efficient, maintainable automations across identity \u0026amp;amp; access management, endpoint management, security, compliance and corporate email deliverability, using AI tooling and no-code platforms like Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve corporate IT infrastructure.\u0026lt;/strong\u0026gt; Take part in high-impact cross-organisational projects to integrate and expand our infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion automation and AI adoption.\u0026lt;/strong\u0026gt; Govern and promote adoption through enablement and education, eliminating friction and toil and lead impact across the organisation in line with our values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluate and adopt new tooling early.\u0026lt;/strong\u0026gt; Trial emerging features and products, including as beta testers, to optimise how the organisation works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen security posture.\u0026lt;/strong\u0026gt; Drive IT incident response alongside InfoSec and engineering and partner with InfoSec on corporate and AI security standards, risk management and data protection for business-critical workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $162,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8211591","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553835,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8211591,"updated_at":"2026-09-21T09:16:53-04:00","requisition_id":"R-00079","title":"Manager, Account Executives (SMB)","company_name":"Fin","first_published":"2026-09-21T09:16:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and lead a team of EMEA SB account executives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop sales professionals ensuring excellence in standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business revenue within our EMEA commercial segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage planning and team organisational structure and operating cadence\u0026amp;nbsp; (QBR’s / large deal reviews and weekly forecasting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive accuracy and accountability forecasting revenue within +-9%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with EMEA leadership on company-wide events and initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in technology sales, with 2+ years leading high performing account management teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of closing experience in IC capacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of first line management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program management experience, proven ability to contribute to strategic programs that add shareholder value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building and scaling revenue across EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational mindset skilled at building scalable processes and driving efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and communication skills suitable for engaging with C-level customers \u0026amp;amp; internal executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Command of the Message and MEDDPICC (or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI and its transformative potential in customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a verticalized sales GTM’s and outcome based pricing (preferable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8324859","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3598777,"location":{"name":"Chicago, Illinois; NYC, Remote; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8324859,"updated_at":"2026-10-28T12:48:14-04:00","requisition_id":"R-00128","title":"Principal Customer Success Manager","company_name":"Fin","first_published":"2026-10-28T12:48:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Customer Success Manager, you’ll partner with some of our largest and most complex enterprise customers to help them transform customer service with AI. You’ll work with executive sponsors, Support leaders, and cross-functional teams to connect Fin’s capabilities to business priorities and guide customers from strategy and implementation through adoption, measurable value, and renewal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll own the success strategy for a portfolio of strategic enterprise customers, navigating complex organizations, multiple stakeholder groups, and evolving business needs. This is an opportunity to advise senior leaders, influence how global businesses deploy AI, and help shape the playbooks and best practices for our growing Customer Success team.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the health, success strategy, and retention of a portfolio of strategic enterprise customers, partnering closely with Account Management on renewal plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships across executive sponsors, operational leaders, technical teams, and frontline users. Develop multi-threaded stakeholder maps and ensure alignment across decision-makers and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead executive conversations, strategic planning, QBRs/EBRs, and success-plan reviews that connect Fin’s roadmap and performance to customers’ business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable value realization by tying Fin’s outcomes to customer goals such as cost savings, team capacity, customer experience, and service quality. Make progress and ROI clear to executive sponsors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and prioritize customer-specific AI and automation roadmaps, aligning business objectives, operational readiness, technical dependencies, and measurable milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide complex enterprise implementations and adoption programs, including requirements gathering, process mapping, and documentation of workflows across teams, systems, or regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solutions Engineering, Product, Support, and other internal teams to translate customer requirements into effective Fin solution designs. Advise on configuration, knowledge strategy, integrations, and prompt design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor leading indicators such as Fin resolution rate, involvement, CSAT, adoption breadth, and stakeholder engagement. Identify risks early and lead mitigation plans that protect customer outcomes and renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze usage and performance data to identify optimization opportunities, close resolution gaps, and uncover expansion use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep knowledge of Fin’s evolving capabilities and the AI-agent market, using that expertise to advise customers and position solutions against alternatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Voice of the Customer internally, translating enterprise customer needs into actionable product feedback and influencing our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other CSMs and contribute to the playbooks, operating practices, and standards of a growing enterprise Customer Success team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in enterprise Customer Success, strategic account management, management consulting, strategy, or a related advisory role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working with large enterprise clients, including complex organizations, senior stakeholders, and multi-team or cross-functional programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building executive relationships and influencing decisions across a range of customer stakeholders, from C-suite leaders to operational and technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, retention, process improvement, and measurable business outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, solution design, or complex technology implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial judgment and the ability to connect product performance and customer outcomes to ROI, renewal strategy, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and a genuine interest in AI, automation, and agent-building. Coding experience is not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify complex problems and communicate clearly with both executive and technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent prioritization and program-management skills, with the ability to manage competing priorities across a strategic customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious, with the judgment and ownership to operate effectively in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative team player who can influence across functions, advocate for customers, and help elevate the work of the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the New York or San Francisco Bay Area is $222,300- $247,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $200,070 - $222,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7372003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287032,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7372003,"updated_at":"2026-10-27T06:46:58-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2025-11-02T22:10:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386427,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386426","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386426,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7961835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456886,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7961835,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"TEMP","title":"Principal Program Manager","company_name":"Fin","first_published":"2026-06-04T21:00:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you\u0026#39;ll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You\u0026#39;ll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren\u0026#39;t working, and feeding learnings back into how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop teammates, making the people around you better and faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and significantly improved program management practices, frameworks, or ways of working at a previous company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or developing others, whether direct reports or peers - you make the people around you better\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":56209,"name":"Program Management","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371989","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287027,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371989,"updated_at":"2026-10-29T13:24:39-04:00","requisition_id":"EVERGREEN","title":"Product Engineer","company_name":"Fin","first_published":"2025-11-02T21:41:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;4+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, \u0026lt;/span\u0026gt;Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8336999","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603672,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8336999,"updated_at":"2026-10-30T13:10:18-04:00","requisition_id":"R-00139","title":"Recruiting Coordinator","company_name":"Fin","first_published":"2026-10-30T13:10:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Recruiting is a key driver to Fin’s success. As a Recruiting Coordinator at Fin, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigate complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London, Berlin and Sydney. You will be expected to be in the office in Dublin at least 3 days a week.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support recruiters and hiring panels by opening, organising, and maintaining recruitment data in our ATS. Generate reports and provide data insights as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate in-person / on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with posting job openings on various job boards and Fin\u0026#39;s careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with maintaining recruitment-related documents, templates, prep guides, and processes. Help streamline and optimise recruitment operations, including organising recruitment events, managing recruitment campaigns, and coordinating with external vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Fin’s mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of experience in a recruiting coordinator or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, high sense of urgency, and prioritisation and multi-tasking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Affinity for improving and caring for the candidate experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple tools and systems: GSuite, Microsoft office and applicant tracking systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with our scheduling, recruiting and HR Systems (Greenhouse, Workday, Candidate FYI, Slack, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8240517","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3565709,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8240517,"updated_at":"2026-10-06T20:57:19-04:00","requisition_id":"R-00096","title":"Relationship Manager, Mid Market","company_name":"Fin","first_published":"2026-10-06T20:57:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Fin’s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Fin’s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a book of business (~50 accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8263057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575316,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8263057,"updated_at":"2026-10-14T10:54:43-04:00","requisition_id":"R-00111","title":"Relationship Manager, Sr MidMarket","company_name":"Fin","first_published":"2026-10-14T10:54:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Fin\u0026#39;s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Fin\u0026#39;s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a large book of business (85+ accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $226,000 to $251,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8140302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519894,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8140302,"updated_at":"2026-09-17T12:22:31-04:00","requisition_id":"R-00041","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-08-18T17:55:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Customer Success, Product, and R\u0026amp;amp;D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical capability. You can configure platforms yourself, and you\u0026#39;re fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren\u0026#39;t fully formed, and you\u0026#39;re resilient in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it\u0026#39;s changed your delivery pace. We\u0026#39;ll ask about this.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Will I Be Measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Score — do customers rate the deployment experience highly?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value — how quickly do customers get to a working, measurable Fin deployment?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribution to the team — the templates, mentorship, and best practices you leave behind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $109,000-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8094884","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501494,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8094884,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00030","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-07-30T07:52:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform hands-on configuration of Intercom features — including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product and R\u0026amp;amp;D teams to surface feedback, identify improvements, and help shape future innovations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing large, complex projects with multiple stakeholders and workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with a structured, proactive, and detail-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology, AI, and helping customers succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timeliness — Are your projects on-schedule against the dedicated timelines?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8128393","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519894,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8128393,"updated_at":"2026-09-17T12:22:05-04:00","requisition_id":"R-00041","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-08-18T17:55:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Customer Success, Product, and R\u0026amp;amp;D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical capability. You can configure platforms yourself, and you\u0026#39;re fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren\u0026#39;t fully formed, and you\u0026#39;re resilient in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it\u0026#39;s changed your delivery pace. We\u0026#39;ll ask about this.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Will I Be Measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Score — do customers rate the deployment experience highly?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value — how quickly do customers get to a working, measurable Fin deployment?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribution to the team — the templates, mentorship, and best practices you leave behind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $120,000-$177,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8152224","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3527827,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8152224,"updated_at":"2026-09-16T13:43:51-04:00","requisition_id":"R-00048","title":"Senior AI Deployment Consultant","company_name":"Fin","first_published":"2026-09-10T11:22:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Customer Success, Product, and R\u0026amp;amp;D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our Deployment Services methodology, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical capability. You can configure platforms yourself, and you\u0026#39;re fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren\u0026#39;t fully formed, and you\u0026#39;re resilient in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it\u0026#39;s changed your delivery pace. We\u0026#39;ll ask about this.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How Will I Be Measured?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Score — do customers rate the deployment experience highly?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value — how quickly do customers get to a working, measurable Fin deployment?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribution to the team — the templates, mentorship, and best practices you leave behind.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5929232","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2865401,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5929232,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"PIPELINE","title":"Senior Core Technologies Engineer","company_name":"Fin","first_published":"2024-04-25T10:28:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Engineer to join the team\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/core-technologies-team/\u0026quot;\u0026gt; that enables the core technologies that Fin is built on\u0026lt;/a\u0026gt;. This role is especially compelling for engineers who enjoy scaling Elasticsearch in production and who also like working across adjacent systems such as MySQL, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and monolith.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team’s mission is to accelerate Fin’s growth and stability through educated and operationally excellent\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/core-technologies-team/\u0026quot;\u0026gt; core technology\u0026lt;/a\u0026gt; usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product - faster. This can be through things like making low level database improvements that enhance everyone\u0026#39;s experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Fin’s core technologies or our build patterns. Previous projects from the team include\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/database-architecture-sharding-project/\u0026quot;\u0026gt; future-proofing our databases through sharding\u0026lt;/a\u0026gt; and building\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/optimising-elasticsearch-at-intercom/\u0026quot;\u0026gt; a mechanism to migrate Elasticsearch indexes for scale and profit\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delve deeper into our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt; and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own high-impact work on Elasticsearch at scale, including index design, shard and partitioning strategy, cluster health, performance tuning, safe migrations, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply own aspects of our infrastructure at Fin and autonomously executing on high impact projects - including writing application code, automating systems, improving observability and low-level tuning of datastores used in production, test and development across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value agility and simplicity, just as you prioritise scalability and uptime. Our continuous deployment approach ensures focus on gradual improvements. Major accomplishments are introduced incrementally, staying under the radar with feature flags.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as strategic work and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent pragmatic engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in a production environment, with contributions to the design and architecture of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with at least one major production datastore or search system, with Elasticsearch being especially relevant for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment around Elasticsearch in real-world systems, such as index and mapping design, cluster operations, scaling patterns, performance tuning, or migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in backend technologies such as MySQL, Memcached, as well as Linux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve supported scaling a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams you worked with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead for large multi quarter projects and programs including defining the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8155306","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3529158,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8155306,"updated_at":"2026-10-30T12:51:30-04:00","requisition_id":"R-00052","title":"Senior Customer Education Manager, Live Programs","company_name":"Fin","first_published":"2026-10-30T12:51:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Senior Customer Education Manager, Live Programs, you\u0026#39;ll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you\u0026#39;ll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires travel to support live events and customer engagements throughout the year.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event in order to drive customer outcomes and retention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Customer Education team to plan and maintain a holistic training curriculum that supports our customers’ and company’s objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy’s offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate and to incorporate feedback from customers, partners, and cross-functional teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of training experience with 3–5 years in a SaaS or tech environment; professional services and/or customer success experience required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of adult learning principles and best practices that underpin effective and supportive live training experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven content design skills with a track record of producing presentations and training that have clear information hierarchy, a relentless focus on driving customer action, and uses grounded examples to ensure concepts land.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to understand and clearly communicate complex, technical concepts and the nuances of AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to deliver compellingly to both large audiences and small groups. This includes an ability to present in high stakes situations with our largest customers and their senior management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at maintaining engagement with all audiences and adapting in the moment whether that\u0026#39;s managing a derailed discussion, a difficult question, or an unengaged group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management to lead large initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8337122","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3529158,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8337122,"updated_at":"2026-10-30T12:51:32-04:00","requisition_id":"R-00052","title":"Senior Customer Education Manager, Live Programs","company_name":"Fin","first_published":"2026-10-30T12:51:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Senior Customer Education Manager, Live Programs, you\u0026#39;ll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you\u0026#39;ll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires travel to support live events and customer engagements throughout the year.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event in order to drive customer outcomes and retention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Customer Education team to plan and maintain a holistic training curriculum that supports our customers’ and company’s objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy’s offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate and to incorporate feedback from customers, partners, and cross-functional teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of training experience with 3–5 years in a SaaS or tech environment; professional services and/or customer success experience required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of adult learning principles and best practices that underpin effective and supportive live training experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven content design skills with a track record of producing presentations and training that have clear information hierarchy, a relentless focus on driving customer action, and uses grounded examples to ensure concepts land.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to understand and clearly communicate complex, technical concepts and the nuances of AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to deliver compellingly to both large audiences and small groups. This includes an ability to present in high stakes situations with our largest customers and their senior management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at maintaining engagement with all audiences and adapting in the moment whether that\u0026#39;s managing a derailed discussion, a difficult question, or an unengaged group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management to lead large initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600671,"updated_at":"2026-10-29T13:37:49-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600712,"updated_at":"2026-10-29T13:37:49-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8279357","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581226,"location":{"name":"Chicago, Illinois; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8279357,"updated_at":"2026-10-28T12:48:03-04:00","requisition_id":"R-00119","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-10-28T12:48:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the retention and health of a portfolio of strategic customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other CSMs and help shape the playbooks and best practices of a growing team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8157881","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530761,"location":{"name":"Chicago, Illinois; NYC, Remote; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8157881,"updated_at":"2026-10-28T17:26:39-04:00","requisition_id":"R-00053","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-08-27T12:05:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other CSMs and help shape the playbooks and best practices of a growing team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8159946","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530761,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8159946,"updated_at":"2026-10-21T20:16:39-04:00","requisition_id":"R-00053","title":"Senior Customer Success Manager, High Touch","company_name":"Fin","first_published":"2026-08-27T12:05:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7314809","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7314809,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - AI Tooling","company_name":"Fin","first_published":"2025-10-10T10:41:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7749323","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398044,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7749323,"updated_at":"2026-09-23T06:23:13-04:00","requisition_id":"JR105132","title":"Senior Data Scientist (GTM) ","company_name":"Fin","first_published":"2026-03-26T12:33:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6317929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6317929,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - Product Analytics","company_name":"Fin","first_published":"2024-10-11T12:57:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll build and automate actionable models and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll craft data stories and share your findings and recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll drive and shape core RAD foundations and help us improve how the RAD org operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and experience of\u0026amp;nbsp; applying analytical and statistical approaches to problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong growth mindset and sense of ownership. Innate passion and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (such as R or Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI/Visualization tools like Tableau, Superset and Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8247523","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3568430,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8247523,"updated_at":"2026-10-06T08:09:12-04:00","requisition_id":"R-00108","title":"Senior Director, GTM Enablement","company_name":"Fin","first_published":"2026-10-06T08:09:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The next generation of revenue organizations will look very different from today\u0026#39;s GTM teams. We\u0026#39;re looking for a Revenue Enablement leader to help build that future, moving beyond traditional training delivery to create an AI-powered operating system that scales our revenue organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a conventional enablement role. As AI changes how products are sold, how reps learn, and how work gets done, you\u0026#39;ll define the right balance of human and AI effort across our go-to-market teams and design the team and workflows to match.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Building the future of revenue execution\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build a next-generation enablement function for an AI-native company, shifting from reactive training to intelligent systems that improve execution, productivity, and customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable operating models that keep pace with fast product and GTM cycles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Embedding AI across the revenue lifecycle\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify high-impact opportunities in sales workflows, onboarding, coaching and feedback, product launches, customer interactions, and knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with RevOps, Product, and Engineering to deploy AI-native tools, and drive adoption across Sales, Solutions, Partnerships, and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Connecting product to field readiness\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrate launch cycles, positioning, competitive intelligence, and field readiness so revenue teams can pivot quickly as products and customer needs evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Leading organizational change\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape how team structures, roles, workflows, and processes evolve as we move to AI-first ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management, and advise executive leadership on the long-term strategy for revenue execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ overall years of experience, 5+ years of leading enablement teams at a technology company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record building or evolving enablement, GTM operations, or revenue systems functions in high-velocity SaaS or AI-native environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of strategic revenue systems, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complex revenue workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-velocity product launch cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-generation GTM execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Precision sales productivity systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience operationalizing AI-powered tools and workflows across the revenue lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional partnership with Product, Engineering, PMM, Sales, and RevOps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to combine systems thinking with fast execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex organizational change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re intentionally looking beyond traditional enablement backgrounds. Strong candidates may come from GTM strategy and operations, commercialization, product operations, AI workflow design, or product-led GTM.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be a fit if you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Think in systems and adapt quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in ambiguity and enjoy building where no playbook exists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Believe AI will fundamentally reshape how revenue organizations operate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $310,000 - $332,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8327865","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599878,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8327865,"updated_at":"2026-10-28T10:17:47-04:00","requisition_id":"R-00132","title":"Senior Forward Deployed Product Manager (Dublin)","company_name":"Fin","first_published":"2026-10-28T10:17:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In AI, proximity to customer reality is the moat. Even the best model doesn\u0026#39;t run itself: it takes someone who gets close enough to a customer\u0026#39;s business to make it work, and that closeness doesn\u0026#39;t happen on its own.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That\u0026#39;s where the \u0026lt;strong\u0026gt;Forward Deployed Product Manager\u0026lt;/strong\u0026gt; comes in. You\u0026#39;ll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that\u0026#39;s proving out value in an evaluation, getting a deployment live, or expanding what\u0026#39;s possible once it\u0026#39;s working, and get them to real, measurable success with Fin faster than they\u0026#39;d get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a very novel role in the industry, still being shaped, and you\u0026#39;ll help sharpen what great looks like at Fin: evolving the playbooks, and shaping how we win and deliver on our biggest, highest-stakes deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership, high-visibility role for a PM who wants real time with customers and hands-on time with the product, and who\u0026#39;s comfortable making progress before every answer is known.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own outcomes for a portfolio of strategic customers deploying Fin.\u0026lt;/strong\u0026gt; Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run the full arc yourself.\u0026lt;/strong\u0026gt; Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that\u0026#39;s a product gap, a technical integration, or a cross-functional snag.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the AI expert in the room.\u0026lt;/strong\u0026gt; Customers should leave every conversation with you knowing more about how to get outstanding results from Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner tightly with Sales, Success, and R\u0026amp;amp;D\u0026lt;/strong\u0026gt; so each deployment feels like one team to the customer, not a relay race.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn what you learn in the field into product.\u0026lt;/strong\u0026gt; Bring specific, evidence-backed input, not just feature requests, to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the playbook as you go:\u0026lt;/strong\u0026gt; the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help define what Forward Deployed PM means at Fin\u0026lt;/strong\u0026gt;. It\u0026#39;s a very novel role across the industry, still being shaped, and you\u0026#39;ll help sharpen what it looks like here.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Success in this role looks like your customers thriving with Fin, and the product getting sharper because of what you learned from them. It\u0026#39;s product management at its core, not solutions engineering, customer success, or professional services.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer obsession: \u0026lt;/strong\u0026gt;Deep empathy paired with a bias for action. You\u0026#39;re motivated by solving the real problem and delivering measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; storytelling: \u0026lt;/strong\u0026gt;You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency: \u0026lt;/strong\u0026gt;You\u0026#39;re able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You\u0026#39;re comfortable onboarding a customer into more technical product setups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evidence-based thinking: \u0026lt;/strong\u0026gt;You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you\u0026#39;re comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional influence: \u0026lt;/strong\u0026gt;You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with ambiguity: \u0026lt;/strong\u0026gt;You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational rigor: \u0026lt;/strong\u0026gt;Operational rigor: You\u0026#39;re highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Even better if you have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building product for enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup or B2B SaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in technical consulting, solutions engineering, or customer success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7372016","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287035,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7372016,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist","company_name":"Fin","first_published":"2025-11-02T22:23:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271603,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-09-24T10:35:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6531495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6531495,"updated_at":"2026-09-16T13:43:45-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-01-11T02:13:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7939367","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3449450,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7939367,"updated_at":"2026-09-18T10:07:09-04:00","requisition_id":"JR105887","title":"Senior Manager, Account Executives, Continental Europe (French/German)","company_name":"Fin","first_published":"2026-05-25T07:17:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation.\u0026amp;nbsp;This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers.\u0026amp;nbsp;The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business fluency in French or German required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Account Executives across Continental Europe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consistent pipeline generation, forecast accuracy, and revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support reps through complex commercial negotiations and multi-stakeholder sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, performance, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, onboard, and develop top sales talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key sales metrics and identify opportunities to improve execution and conversion rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to regional go-to-market planning and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational discipline across forecasting, CRM hygiene, and sales processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience leading successful SaaS sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering and exceeding revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership and coaching capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex B2B sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen and forecasting discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively across multiple European markets and cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth or scaling technology businesses is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7411373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302082,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7411373,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"JR103480","title":"Senior ML Science Manager","company_name":"Fin","first_published":"2025-11-20T13:05:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR). \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling your team to achieve high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading, developing and supporting ML teams that deliver impact quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent applied ML and coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to thrive in an ambiguous environment with a high degree of autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within technical teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSc or PhD in an ML-related field, or similar knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a research environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data skills: visualization, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of software engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting ML scientists in a capacity similar to a hiring manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8213597","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554660,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8213597,"updated_at":"2026-09-24T10:57:14-04:00","requisition_id":"R-00091","title":"Senior Partner Services Manager","company_name":"Fin","first_published":"2026-09-24T10:57:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will onboard and certify new Service Delivery Partners on Fin\u0026#39;s product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will drive the overall efficiency of our Services Delivery Partner operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with our Customer Support and R\u0026amp;amp;D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of work experience, with 4+ year(s) in an Implementation Manager role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positivity and Engagement: A genuine interest in the work you do and a positive attitude!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: a passion for learning, for technology, and for solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training: the ability to make complex topics simple to understand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapport Building: comfortable working with customers and consultants via video calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training on SaaS products or specifically, experience with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Agents and / or Large Language Models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience managing projects delivered by Consulting Firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience in Customer Success, Support, Sales Engineering, Consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great examples of self started projects with measurable success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with RESTful API Integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $154,800-$184,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8230493","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554660,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8230493,"updated_at":"2026-09-24T10:57:17-04:00","requisition_id":"R-00091","title":"Senior Partner Services Manager","company_name":"Fin","first_published":"2026-09-24T10:57:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will onboard and certify new Service Delivery Partners on Fin\u0026#39;s product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will drive the overall efficiency of our Services Delivery Partner operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with our Customer Support and R\u0026amp;amp;D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of work experience, with 4+ year(s) in an Implementation Manager role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positivity and Engagement: A genuine interest in the work you do and a positive attitude!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: a passion for learning, for technology, and for solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training: the ability to make complex topics simple to understand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapport Building: comfortable working with customers and consultants via video calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training on SaaS products or specifically, experience with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Agents and / or Large Language Models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience managing projects delivered by Consulting Firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience in Customer Success, Support, Sales Engineering, Consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great examples of self started projects with measurable success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with RESTful API Integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $139,300-$166,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862050,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T11:16:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7861866","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7861866,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T10:11:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386428","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386428,"updated_at":"2026-09-16T13:43:45-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-09T19:16:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428372,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-23T01:28:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working),\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5107681","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5107681,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2023-12-12T18:11:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6276021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2969981,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6276021,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN - ML SWE","title":"Senior Product Engineer, AI","company_name":"Fin","first_published":"2024-09-27T12:23:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5663703","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2682231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5663703,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Manager- Messenger","company_name":"Fin","first_published":"2026-04-22T09:14:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Product Manager for the Messenger, Fin’s most important channel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing\u0026amp;nbsp;\u0026lt;/strong\u0026gt;- able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the teamExcellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency -\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented\u0026amp;nbsp;\u0026lt;/strong\u0026gt;- define, fight for and share progress against the customer and business impact of your product area or project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LiHyrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8090570","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8090570,"updated_at":"2026-09-16T13:43:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Manager, Messenger","company_name":"Fin","first_published":"2026-07-28T04:34:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Product Manager for the Messenger, Fin’s most important channel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing \u0026lt;/strong\u0026gt;- able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps\u0026lt;/strong\u0026gt; - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the teamExcellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product\u0026lt;/strong\u0026gt; - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech\u0026lt;/strong\u0026gt; - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented \u0026lt;/strong\u0026gt;- define, fight for and share progress against the customer and business impact of your product area or project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt; - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LiHyrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8264267","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575837,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8264267,"updated_at":"2026-10-16T10:43:22-04:00","requisition_id":"R-00115","title":"Senior Product Manager (Service Agent Team) ","company_name":"Fin","first_published":"2026-10-12T11:57:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8139739","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3522745,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8139739,"updated_at":"2026-09-24T20:56:21-04:00","requisition_id":"R-00044","title":"Senior Product Marketing Manager","company_name":"Fin","first_published":"2026-09-04T11:00:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we believe AI agents and human support teams will work symbiotically as one team in one system, increasingly directed by AI, with humans elevated to higher-level roles and engaging directly with customers only in complex, high-stakes moments. So we built Fin to be natively integrated with the Intercom helpdesk, and are completely rethinking what a Helpdesk product should be when Agents do 90%+ resolution. We’re also building exciting new products and capabilities around how human teams collaborate with, are assisted by, and supervised by the AI agent so that they can deliver great customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This PMM role will lead PMM for our Intercom helpdesk, loved by over 30k customers, and lead on how to market new capabilities that help human support teams deliver great experiences, with help and guidance from AI Agents. You\u0026#39;ll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and their human support layer working as one\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work directly with product, engineering, sales leadership, and the wider marketing team. This is a builder role for someone who wants to work fast, think from first principles, and help shape the future of PMM at Fin.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the ICP and audience for the Intercom helpdesk and additional products for teams - who we\u0026#39;re talking to, what their pains are, and what makes them choose us\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own core messaging and drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and build the external narrative for the AI-first Helpdesk - what it means, why it matters, and why Fin is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, GTM and Lifecycle on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact enablement that sales and customer success teams actually use to sell with confidence. Work closely with GTM teams to ensure messaging lands with the customers who need to hear it most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be deeply customer-obsessed - sit with customer support teams, study how they evaluate and adopt, and turn signal into clear insight that shapes what we say\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments for new products and capapbilties releases, working across the company to deliver impactful launch moments that drive mindshare and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a core product area end-to-end - from ICP and positioning through to launches and field enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer retention or expansion motions is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8176945","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538760,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8176945,"updated_at":"2026-09-24T20:56:25-04:00","requisition_id":"R-00066","title":"Senior Product Marketing Manager","company_name":"Fin","first_published":"2026-09-04T11:28:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we believe every business needs an AI Agent for their customers and an AI Agent for their team. For customer experience teams, AI Agents are moving far beyond customer communication, to doing the vast majority of complex customer operations work and moving beyond taking direction from the human team, to giving direction, coordinating and undertaking work under human supervision.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We built and launched Operator this year - an internal Agent for customer operations. Operator deeply understands everything happening in a business\u0026#39;s customer experience, finds the insights and areas for improvement, delivers recommendations, and makes the changes itself with permission. It’s a new category of Agent and is a hit with our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This highly strategic role owns the end to end PMM work for Operator, working across product, marketing, GTM and leadership. You\u0026#39;ll build the narrative, the positioning, and the go-to-market that makes Operator the next wildly successful product from Fin.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the external narrative for Operator and bring it to market in a way that creates and shapes the category for the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and refine the ICP and audience for the Operator- who we\u0026#39;re talking to, what their pains are, and what makes them choose us\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own core messaging and drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be deeply customer-obsessed - spend time with customers, study how they evaluate and adopt, and turn signal into clear insight that shapes what we say\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits sales, campaigns, and content needs, delivering mindshare for Fin and pipeline for\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact narratives and enablement that sales actually uses - including the discovery questions, objection handling, and competitive positioning and work closely with GTM teams to ensure messaging lands with the customers who need to hear it most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself: web pages, first call decks, narratives, scripts, demos, and launch materials - and maintain the core \u0026#39;brain\u0026#39; of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction. Above all, you can take something the market has no name for and make it obvious.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;You\u0026#39;ve done this before\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B, with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve marketed something genuinely new - a product or capability with no clear comparison set - and built the narrative that gave buyers a way to think about it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a product area end-to-end - from ICP and positioning through to launches and field enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable with technical depth: automation, workflows, analytics, agent behaviour, and the mechanics of how a product actually does the work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with usage-based or consumption pricing, or with selling operational change rather than a feature set, is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You think and write with precision\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8263209","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575376,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8263209,"updated_at":"2026-10-19T11:17:05-04:00","requisition_id":"R-00113","title":"Senior Program Manager","company_name":"Fin","first_published":"2026-10-19T11:17:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin\u0026#39;s most important company priorities, from company objectives to critical cross-functional projects and programs. We\u0026#39;re looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You\u0026#39;ll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with company leadership to drive Fin\u0026#39;s highest-priority initiatives, from company objectives to critical cross-functional projects and programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Live our company values and be a role model for the people and teams you work with.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You\u0026#39;re equally comfortable defining an approach and rolling up your sleeves to deliver it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":56209,"name":"Program Management","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8196135","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547109,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8196135,"updated_at":"2026-09-29T16:18:54-04:00","requisition_id":"R-00068","title":"Senior Sales Operations Manager","company_name":"Fin","first_published":"2026-09-18T12:48:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Sales Operations Manager, you will be a strategic and operational partner to Fin’s Sales organization, helping build the systems, processes, reporting, and operating rhythms that enable our go-to-market teams to scale effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work at the intersection of Sales, Finance, Business Systems, Data Engineering, Marketing, and GTM leadership. You’ll own critical sales operations programs across forecasting, pipeline management, territory and quota planning, compensation, performance reporting, and process optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role for a systems thinker and commercially minded operator who can move comfortably between detailed analysis, cross-functional program management, and executive-level recommendations. You’ll have the opportunity to improve how Fin’s sales organization operates while helping scale the GTM engine behind one of the fastest-growing AI products in the market.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize core sales operations processes, systems, and operating cadences across the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales leadership and Finance to build and maintain forecasting processes, pipeline reporting, quota models, attainment tracking, and performance insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop clear, trusted reporting and dashboards that give leaders visibility into funnel health, productivity, conversion, win rates, capacity, and revenue performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead territory planning, segmentation, coverage, and capacity analysis to support efficient allocation of sales resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and Sales leadership on compensation planning, plan administration, performance measurement, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into scalable solutions across CRM, BI, sales planning, compensation, and other GTM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Business Systems and Data Engineering to improve data quality, data models, integrations, automation, and reporting infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate operational bottlenecks across the sales cycle, including lead routing, opportunity management, approvals, contracting, handoffs, and post-sale transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain consistent definitions, governance, documentation, and processes for key sales metrics and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex cross-functional projects from discovery through implementation, including requirements gathering, stakeholder alignment, testing, rollout, and change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-ready analyses and recommendations that help leadership make decisions about growth, investment, productivity, and organizational design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools and automation thoughtfully to reduce manual work, improve data access, and increase the speed and quality of sales execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create scalable operating processes that support growth without requiring linear increases in headcount.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to sales leadership on performance trends, operational risks, process improvements, and strategic priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support quarterly and annual planning activities, including business reviews, headcount planning, goal-setting, and operating plan development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Sales Strategy \u0026amp;amp; Operations, Business Operations, or a related field, preferably in a high-growth technology or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of sales processes, forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning or significantly improving CRM, BI, planning, compensation, or revenue technology systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to translate complex data into clear insights and practical recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel or Google Sheets skills and experience with BI or reporting tools such as Tableau, Looker, Power BI, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce or comparable CRM platforms; experience partnering with Business Systems or Data Engineering teams is highly valuable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scalable processes, data governance frameworks, reporting systems, and operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex, cross-functional programs with multiple stakeholders and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial judgment and the ability to connect operational improvements to revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to present recommendations to senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working hands-on in the details while maintaining a strategic view of the broader business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency and curiosity about applying AI, automation, and emerging tools to improve sales productivity and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership, sound judgment, intellectual curiosity, and a bias toward action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating in a fast-moving, ambiguous environment where priorities evolve quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $162,000-$180,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5082494","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5082494,"updated_at":"2026-09-16T13:43:45-04:00","requisition_id":"EVERGREEN","title":"Senior Software Engineer","company_name":"Fin","first_published":"2023-05-31T05:56:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a Senior Software Engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8122767","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518107,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8122767,"updated_at":"2026-10-20T14:32:50-04:00","requisition_id":"R-00037","title":"Senior Solutions Engineer","company_name":"Fin","first_published":"2026-08-26T16:01:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area is $231,300-$276,275 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8144761","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518107,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8144761,"updated_at":"2026-10-20T14:32:50-04:00","requisition_id":"R-00037","title":"Senior Solutions Engineer","company_name":"Fin","first_published":"2026-08-26T16:01:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $208,170-$248,650 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8122199","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517905,"location":{"name":"NYC, Remote; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8122199,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00036","title":"Senior Solutions Engineer- LATAM","company_name":"Fin","first_published":"2026-08-19T20:06:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Portuguese and Spanish Fluency are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area or New York City is $231,100-$276,275 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8143139","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517905,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8143139,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00036","title":"Senior Solutions Engineer- LATAM","company_name":"Fin","first_published":"2026-08-19T20:06:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Portuguese and Spanish Fluency are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE\u0026amp;nbsp; salary range for candidates within the Greater Chicago Area is $208,000-$248,650 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8242627","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566495,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8242627,"updated_at":"2026-09-30T08:59:34-04:00","requisition_id":"R-00100","title":"Senior Web Designer, Growth","company_name":"Fin","first_published":"2026-09-30T08:49:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About this role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our website is one of the most important ways people discover what we offer, understand our value, and decide whether to talk to Sales or start a trial. The Web Growth team owns its roadmap and continuously improves the journey from first impression through to lead capture, demo engagement, signup, and trial start.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll treat the website like a product: understand user intent, find confusion and friction, form strong hypotheses, test them with users and data, and turn what you learn into better experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be just as comfortable shaping the problem and influencing the roadmap as you are designing the final interaction, prototype, or page.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation:\u0026lt;/strong\u0026gt; Designing and iterating on experiments across landing pages, pricing, signup, and conversion flows to improve engagement, conversion, qualified leads, and trial starts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Working with Growth, Self-serve, Brand, Marketing, Product, Data, Research, and Engineering to turn opportunities into clear, buildable experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data and insight:\u0026lt;/strong\u0026gt; Using user insights and funnel data to identify opportunities, define hypotheses, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product design:\u0026lt;/strong\u0026gt; Applying product design thinking to comprehension, navigation, forms, interactive demos, responsiveness, and accessibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototyping and systems:\u0026lt;/strong\u0026gt; Prototyping in Figma and code, using AI tools where useful, and working within shared components and brand systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap ownership:\u0026lt;/strong\u0026gt; Bringing ideas to the Web Growth roadmap, not just executing briefs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must have experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years in web, product, growth, or a closely related design role, with a strong portfolio of shipped, conversion-focused work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth mindset:\u0026lt;/strong\u0026gt; A track record of using design, growth frameworks, conversion rate optimisation, and funnel analysis to improve outcomes such as leads, conversion, trials, activation, or revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation:\u0026lt;/strong\u0026gt; Experience designing and iterating on experiments, including A/B tests or other data-informed approaches. B2B SaaS experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Craft and taste:\u0026lt;/strong\u0026gt; Excellent visual and interaction design skills, with a sharp eye for typography, hierarchy, detail, and polish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems and brand:\u0026lt;/strong\u0026gt; Comfortable working within an existing design system and brand, while identifying opportunities to extend and improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; Experience using AI in your design practice, including tools such as Claude Code, Cursor, Codex, Figma Make, or similar. You should be able to explain how AI has changed your workflow and what you have built or shipped with it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership:\u0026lt;/strong\u0026gt; Able to take a brief and run with it. You work independently, make good decisions, ask the right questions, and bring solutions rather than just options.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who this role is not for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is not for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You only want to design campaign or marketing pages from a fixed brief. This role owns the journey from first visit through to lead, demo, signup, or trial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care about visual polish but not about comprehension, navigation, forms, interactive demos, or reducing friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don’t want to work with funnel data, user research, experimentation, or the realities of implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You want to focus on brand expression without balancing it with usability, accessibility, performance, and measurable growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need a fixed roadmap and detailed requirements rather than identifying opportunities and shaping what the team should test next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re not interested in working closely with Growth, Marketing, Product, Data, Research, and Engineering to make the website perform better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More visitors understand Fin and Intercom, find the right path for their needs, and take the next step with less friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve improved meaningful growth outcomes across qualified leads, demo engagement, signups, and trial starts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiments are well designed, clearly measured, and used to inform what the team does next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve made complex product value easier to understand and act on without relying on extra explanation from Sales or Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve built strong working relationships with Growth, Marketing, Product, Engineering, Data, Research, Sales, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve raised the bar for web growth design through thoughtful, high-quality experiences that people trust and want to use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview process\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time- and energy-consuming. We aim to be thorough, speedy, and transparent in our approach.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should expect the entire process to take no more than four weeks from start to finish. You’ll meet with members of our team and have the opportunity to validate that Intercom and the role are the right fit for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by the opportunity to help existing businesses get more value from a self-serve product, and you have the craft, curiosity, commercial thinking, and autonomy to make a real impact, we’d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011085","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8011085,"updated_at":"2026-10-30T12:08:22-04:00","requisition_id":"JR105475","title":"Solutions Architect","company_name":"Fin","first_published":"2026-06-16T15:49:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7594453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7594453,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"JR105475","title":"Solutions Architect","company_name":"Fin","first_published":"2026-02-12T08:48:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8144743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518190,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8144743,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00038","title":"Solutions Architect -Spanish Speaking","company_name":"Fin","first_published":"2026-08-20T13:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Spanish Fluency is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $171,720-$205,110 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8123007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518190,"location":{"name":"NYC, Remote; San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8123007,"updated_at":"2026-09-16T13:43:50-04:00","requisition_id":"R-00038","title":"Solutions Architect -Spanish Speaking","company_name":"Fin","first_published":"2026-08-20T13:41:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience in a technical sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area or New York City is $190,800-$227,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7464291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7464291,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"JR103483","title":"Staff AI Product Manager","company_name":"Fin","first_published":"2025-12-12T04:36:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin\u0026#39;s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Fin\u0026#39;s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7377200","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7377200,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"JR103483","title":"Staff AI Product Manager","company_name":"Fin","first_published":"2025-11-20T08:26:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin\u0026#39;s AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin\u0026#39;s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Fin\u0026#39;s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271914,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist","company_name":"Fin","first_published":"2025-09-24T10:35:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6654793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6654793,"updated_at":"2026-09-16T13:43:45-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist ","company_name":"Fin","first_published":"2025-02-22T04:11:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862038","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862038,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of\u0026amp;nbsp;our team and have the opportunity to fully validate that Intercom and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862042","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862042,"updated_at":"2026-09-16T13:43:47-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371916","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287007,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371916,"updated_at":"2026-10-15T06:38:45-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer","company_name":"Fin","first_published":"2025-11-02T16:26:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386430","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386430,"updated_at":"2026-09-16T13:43:45-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386429,"updated_at":"2026-09-16T13:43:45-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295461,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393922,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:42:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393955,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393950,"updated_at":"2026-09-16T13:43:49-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt;, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we\u0026#39;re building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn\u0026#39;t a buzzword, it\u0026#39;s a way of life. The world of work as we know it is changing, and we\u0026#39;re looking for Trailblazers who are passionate about bettering business and the world through AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to level up your career at the company leading workforce transformation in the agentic era? You\u0026#39;re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash Your Potential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at\u0026lt;a href=\u0026quot;http://fin.ai/careers\u0026quot;\u0026gt; fin.ai/careers\u0026lt;/a\u0026gt;. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\u0026quot;\u0026gt;Know your rights: workplace discrimination is illegal.\u0026lt;/a\u0026gt; Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":109}}