{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7254820,"updated_at":"2026-03-04T18:59:44-05:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Intercom","first_published":"2025-09-16T13:49:42-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Intercom’s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,670\u0026lt;/span\u0026gt;-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;190,303\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7247950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7247950,"updated_at":"2026-03-04T18:59:44-05:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Intercom","first_published":"2025-09-16T13:49:41-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Intercom’s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;132,836\u0026lt;/span\u0026gt;-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7408013","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3300650,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7408013,"updated_at":"2026-02-26T12:54:46-05:00","requisition_id":"JR105491","title":"Account Executive, Commercial ","company_name":"Intercom","first_published":"2025-11-28T11:17:17-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Intercom\u0026lt;/strong\u0026gt; is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, \u0026lt;strong\u0026gt;Fin\u0026lt;/strong\u0026gt;, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete \u0026lt;strong\u0026gt;Intercom Suite\u0026lt;/strong\u0026gt; for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our \u0026lt;strong\u0026gt;Dublin, Ireland\u0026lt;/strong\u0026gt; office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Intercom value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the product roadmap by sharing structured market feedback and customer insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Intercom’s values in every interaction with customers and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at\u0026amp;nbsp; generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at running structured evaluations and managing commercial processes (pricing, redlines, security).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MEDDPICC or similar sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous deal inspection and a clear understanding of forecasting principles\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be successful here?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ramp quickly and build a high-quality pipeline aligned to territory priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver predictable, on-target performance with disciplined forecasting and stage progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a great teammate — share learnings, collaborate generously, and raise the bar for our team and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and a passion for learning and upskilling. Ai has changed the sales landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7591182","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3300650,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7591182,"updated_at":"2026-03-23T09:41:12-04:00","requisition_id":"JR105491","title":"Account Executive, Commercial - French Speaking ","company_name":"Intercom","first_published":"2026-03-23T09:41:12-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Intercom\u0026lt;/strong\u0026gt; is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, \u0026lt;strong\u0026gt;Fin\u0026lt;/strong\u0026gt;, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete \u0026lt;strong\u0026gt;Intercom Suite\u0026lt;/strong\u0026gt; for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our \u0026lt;strong\u0026gt;Dublin, Ireland\u0026lt;/strong\u0026gt; office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Intercom value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the product roadmap by sharing structured market feedback and customer insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Intercom’s values in every interaction with customers and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at\u0026amp;nbsp; generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at running structured evaluations and managing commercial processes (pricing, redlines, security).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MEDDPICC or similar sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous deal inspection and a clear understanding of forecasting principles\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be successful here?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ramp quickly and build a high-quality pipeline aligned to territory priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver predictable, on-target performance with disciplined forecasting and stage progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a great teammate — share learnings, collaborate generously, and raise the bar for our team and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and a passion for learning and upskilling. Ai has changed the sales landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7609852","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352484,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7609852,"updated_at":"2026-02-13T12:20:25-05:00","requisition_id":"JR105467","title":"Account Executive, Emerging AI Products","company_name":"Intercom","first_published":"2026-02-12T04:12:18-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience running full cycle SaaS sales processes from discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize customer feedback into clear product insights and messaging recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and adaptability in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within sales tech or martech ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in an overlay or specialist model alongside account owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7583124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352479,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7583124,"updated_at":"2026-02-06T14:22:35-05:00","requisition_id":"JR105468","title":"Account Executive, Emerging AI Products","company_name":"Intercom","first_published":"2026-02-06T14:22:35-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Team and role summary\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Essential\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience running full cycle SaaS sales processes from discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize customer feedback into clear product insights and messaging recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and adaptability in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within sales tech or martech ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in an overlay or specialist model alongside account owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $251,200 - $314,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7603334","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352479,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7603334,"updated_at":"2026-02-27T12:49:28-05:00","requisition_id":"JR105468","title":"Account Executive, Emerging AI Products","company_name":"Intercom","first_published":"2026-02-18T11:19:22-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Team and role summary\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Essential\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience running full cycle SaaS sales processes from discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize customer feedback into clear product insights and messaging recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and adaptability in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within sales tech or martech ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in an overlay or specialist model alongside account owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $251,200 - $314,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7395357","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295905,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7395357,"updated_at":"2026-01-30T09:50:22-05:00","requisition_id":"TEMP","title":"Account Executive, Enterprise","company_name":"Intercom","first_published":"2025-11-20T04:43:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, Intercom’s cutting-edge AI agent, you’ll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Intercom, we don’t just sell products; we empower businesses to reimagine their customer support strategies. If you’re looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion AI transformation\u0026lt;/strong\u0026gt;: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-cycle sales ownership\u0026lt;/strong\u0026gt;: Manage the entire sales process—from prospecting to close—with a consultative and tailored approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer advocate\u0026lt;/strong\u0026gt;: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tailored AI demonstrations\u0026lt;/strong\u0026gt;: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue-focused\u0026lt;/strong\u0026gt;: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team growth\u0026lt;/strong\u0026gt;: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt;: 5+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hunter mentality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Proven track record of outbounding and creating the majority of your pipeline and revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI expertise\u0026lt;/strong\u0026gt;: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quota achiever\u0026lt;/strong\u0026gt;: Demonstrated ability to consistently meet and exceed sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic communicator\u0026lt;/strong\u0026gt;: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution-focused\u0026lt;/strong\u0026gt;: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-centric mindset\u0026lt;/strong\u0026gt;: Skilled at building trust and creating value in competitive sales landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth-oriented\u0026lt;/strong\u0026gt;: Displays intellectual curiosity, ambition, and a commitment to personal and team development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7062962","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3190544,"location":{"name":"NYC, Remote; San Francisco, California; USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7062962,"updated_at":"2026-03-13T16:46:48-04:00","requisition_id":"JR104610","title":"Account Executive, Enterprise ","company_name":"Intercom","first_published":"2025-07-14T12:31:46-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, Intercom’s cutting-edge AI agent, you’ll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Intercom, we don’t just sell products; we empower businesses to reimagine their customer support strategies. If you’re looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion AI transformation\u0026lt;/strong\u0026gt;: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-cycle sales ownership\u0026lt;/strong\u0026gt;: Manage the entire sales process—from prospecting to close—with a consultative and tailored approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer advocate\u0026lt;/strong\u0026gt;: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tailored AI demonstrations\u0026lt;/strong\u0026gt;: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue-focused\u0026lt;/strong\u0026gt;: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team growth\u0026lt;/strong\u0026gt;: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt;: 8+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hunter mentality: \u0026lt;/strong\u0026gt;Proven track record of outbounding and creating the majority of your pipeline and revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI expertise\u0026lt;/strong\u0026gt;: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quota achiever\u0026lt;/strong\u0026gt;: Demonstrated ability to consistently meet and exceed sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic communicator\u0026lt;/strong\u0026gt;: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution-focused\u0026lt;/strong\u0026gt;: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-centric mindset\u0026lt;/strong\u0026gt;: Skilled at building trust and creating value in competitive sales landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth-oriented\u0026lt;/strong\u0026gt;: Displays intellectual curiosity, ambition, and a commitment to personal and team development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates is $320,000 - $382,700 for the San Francisco Bay Area and New York, $288,400-$344,300 in Washington and Chicago, $272,400- $325,295 in Colorado. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7296732","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3264084,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7296732,"updated_at":"2026-03-31T22:35:03-04:00","requisition_id":"JR104967","title":"Account Executive (Existing Business), Commercial ","company_name":"Intercom","first_published":"2025-10-07T03:49:47-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop advanced knowledge of your customers\u0026#39; businesses and goals while accurately forecasting sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report all key metrics related to customer growth, retention and Intercom product usage growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing a large book of business; 120 accounts (retention, renewals, \u0026amp;amp; account growth)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing procurement processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain deep client relationships across levels in complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,670 \u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;190,650\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6922266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6922266,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Intercom","first_published":"2025-06-09T11:26:32-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7335309","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7335309,"updated_at":"2026-02-03T13:45:11-05:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Intercom","first_published":"2025-10-15T10:06:01-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,500\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7286050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7286050,"updated_at":"2026-02-03T13:43:52-05:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Intercom","first_published":"2025-09-29T18:46:16-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345114","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277152,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7345114,"updated_at":"2026-02-19T12:28:25-05:00","requisition_id":"JR105032","title":"Account Executive, Mid-Market","company_name":"Intercom","first_published":"2025-10-22T17:31:18-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dynamic and experienced Account Executive to join our team. In this role, you will play a pivotal part in propelling our new business growth in the Mid Market and Enterprise segment, leveraging your expertise to foster and maintain key client relationships. If you are passionate about consultative sales and eager to make a significant impact, this is the perfect opportunity for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Evangelism:\u0026lt;/strong\u0026gt; Champion Intercom\u0026#39;s product by driving its adoption and growth within the Mid-Market and Enterprise segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Cycle Management:\u0026lt;/strong\u0026gt; Oversee the complete new business sales cycle for Mid-Market/Enterprise customers, from initial outbound to closing deals, utilising a consultative values based sales approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forecasting \u0026amp;amp; Reporting:\u0026lt;/strong\u0026gt; Deliver accurate sales forecasts and provide clear visibility on revenue performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge:\u0026lt;/strong\u0026gt; Maintain comprehensive and up-to-date knowledge of our evolving products and sales processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tailored Demonstrations:\u0026lt;/strong\u0026gt; Develop and present customized product demonstrations to meet specific client needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Development:\u0026lt;/strong\u0026gt; Engage in mentoring and development activities within the sales team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy:\u0026lt;/strong\u0026gt; Represent the voice of the customer to internal stakeholders, including Marketing and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Expertise:\u0026lt;/strong\u0026gt; Minimum of 5+ years of experience as an Account Executive, with at 3+ years in Saas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track Record:\u0026lt;/strong\u0026gt; Proven success in meeting and exceeding sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Strong ability to navigate and solve challenges in a fast-paced environment, handling both inbound and outbound opportunities across various industries and company sizes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Closing Skills:\u0026lt;/strong\u0026gt; Demonstrated ability to close net new business in a competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; Exhibits intellectual curiosity, ambition, and a continuous learning attitude.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every weekday, plus a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare stipend towards private health insurance for you and your partner/spouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386163,"updated_at":"2026-02-05T09:28:16-05:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - German Speaking","company_name":"Intercom","first_published":"2025-11-10T10:54:28-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German (Business Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7559695","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7559695,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104463","title":"Account Executive, Senior MidMarket","company_name":"Intercom","first_published":"2026-01-23T04:05:53-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Senior Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7121848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7121848,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104546","title":"Account Executive, Senior MidMarket","company_name":"Intercom","first_published":"2025-07-30T16:08:37-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,400\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $242,950. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6998800","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6998800,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104546","title":"Account Executive, Senior MidMarket","company_name":"Intercom","first_published":"2025-06-20T18:36:31-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,080\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,400\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $242,950. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7580673","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3348872,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7580673,"updated_at":"2026-02-03T04:41:14-05:00","requisition_id":"JR105452","title":"Benefits and Leave Analyst","company_name":"Intercom","first_published":"2026-02-03T04:41:14-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Benefits \u0026amp;amp; Leaves Specialist is a key member of the Total Rewards team responsible for administering end-to-end global leaves and benefits programs with a passion for customer service. Intercom’s benefits, leave, and accommodations programs play a big role in how supported our people feel—especially as we grow and work across time zones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Benefits Program Manager, the Benefits \u0026amp;amp; Leaves Specialist will play an integral role in scaling and continuously improving our global benefits and leaves programs while ensuring they are easy to understand, legally sound, and genuinely helpful for our employees when they need them most.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support US Open Enrollment, benefits renewals, and other global benefits events.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve benefits and leave administration through automation, self-service, and better documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout of new or updated benefits, leaves, and accommodations programs, helping ensure changes are communicated clearly and adopted smoothly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support additional projects and initiatives across the global benefits and leaves space as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering complex leave programs and handling sensitive employee cases with care and discretion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and a high bar for accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, empathetic written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Workday (required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team player with a strong sense of ownership and a practical “get things done” mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor degree or equivalent from an accredited university is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience administering leave of absences across multiple US states.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting benefits and leaves across multiple regions (e.g., US, EMEA, APAC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scaling People programs in a fast-growing company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12967,"name":"People","child_ids":[237071,237072],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7573090","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3348872,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7573090,"updated_at":"2026-02-17T17:34:30-05:00","requisition_id":"JR105452","title":"Benefits and Leave Analyst","company_name":"Intercom","first_published":"2026-02-03T04:41:14-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Benefits \u0026amp;amp; Leaves Specialist is a key member of the Total Rewards team responsible for administering end-to-end global leaves and benefits programs with a passion for customer service. Intercom’s benefits, leave, and accommodations programs play a big role in how supported our people feel—especially as we grow and work across time zones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Benefits Program Manager, the Benefits \u0026amp;amp; Leaves Specialist will play an integral role in scaling and continuously improving our global benefits and leaves programs while ensuring they are easy to understand, legally sound, and genuinely helpful for our employees when they need them most.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support US Open Enrollment, benefits renewals, and other global benefits events.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve benefits and leave administration through automation, self-service, and better documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout of new or updated benefits, leaves, and accommodations programs, helping ensure changes are communicated clearly and adopted smoothly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support additional projects and initiatives across the global benefits and leaves space as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering complex leave programs and handling sensitive employee cases with care and discretion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and a high bar for accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, empathetic written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Workday (required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team player with a strong sense of ownership and a practical “get things done” mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor degree or equivalent from an accredited university is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience administering leave of absences across multiple US states.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting benefits and leaves across multiple regions (e.g., US, EMEA, APAC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scaling People programs in a fast-growing company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $129,600-$154,800. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12967,"name":"People","child_ids":[237071,237072],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7297051","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3203888,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7297051,"updated_at":"2026-03-31T12:18:51-04:00","requisition_id":"JR104671","title":"Business Development Representative","company_name":"Intercom","first_published":"2025-10-03T05:04:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Targeting\u0026lt;/strong\u0026gt;: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Enterprise Prospecting\u0026lt;/strong\u0026gt;: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You\u0026#39;ll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Prospect Experience\u0026lt;/strong\u0026gt;: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You\u0026#39;ll articulate Intercom\u0026#39;s value as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Market Acumen\u0026lt;/strong\u0026gt;: Maintain a comprehensive understanding of Intercom\u0026#39;s product suite and its value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Optimization\u0026lt;/strong\u0026gt;: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and success from working with Enterprise sized accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full-time employment, the estimated all-in annual compensation range (OTE) is $87,287 - $110,725. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7663671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3373387,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7663671,"updated_at":"2026-03-03T19:10:48-05:00","requisition_id":"JR105580","title":"Corporate Finance Manager","company_name":"Intercom","first_published":"2026-03-03T13:35:44-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Corporate Finance Lead to play a critical role in shaping our financial direction across a variety of initiatives including annual planning, forecasting, budgeting and analytical decision-making support. This is a high-impact, hands-on role where you’ll set best practices, drive automation, and support strategic decision-making in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has strong analytical skills paired with excellent operational execution, and a track record of success in startup environments.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support our company’s annual/quarterly planning, quarterly board reporting, and monthly financial performance review processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Finance, Accounting, Finance Systems, and other cross-functional partners across the company to develop annual operating budgets and hiring plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to clearly communicate financial performance to the senior leadership team and cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing financial reporting to and perform ad hoc analyses for business partners and help them connect resourcing to business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive constant improvement on financial models and procedures to accurately forecast and plan key financial and operational metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the month end review of financials, quarterly forecasting process and annual planning cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-lead and maintain the multi-year guidance model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Accounting to uphold the integrity and enhance the utility of our financial statements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive FP\u0026amp;amp;A or strategic finance experience in high-growth or dynamic environments; investment banking experience a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling, analytical, and problem-solving skills with the ability to independently see issues through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have strong technical expertise with Balance Sheet and Cash Flow Statements. Strong technical accounting knowledge is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have run annual planning processes end-to-end in the past.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building complex compensation models (e.g., equity forecasting) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary interpersonal skills to clearly articulate financial data into actionable insights to various non-finance stakeholders and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing multiple work streams and consistently meeting deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Best-in-class attention to detail and unwavering commitment to accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using forecasting platforms (e.g. Pigment) for planning and budgeting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling a private company to high growth late-stage private or publicly-traded company is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong enthusiasm about technology and artificial intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $153,000-$192,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7370567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286478,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7370567,"updated_at":"2026-04-02T13:57:56-04:00","requisition_id":"JR105086","title":"Customer Success Manager 2","company_name":"Intercom","first_published":"2025-11-05T11:43:41-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in consumption or usage-based SaaS models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7157535","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7157535,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104709","title":"Customer Success Manager, High Touch","company_name":"Intercom","first_published":"2025-08-11T06:07:49-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute adoption strategies targeting high value accounts for our AI products,\u0026amp;nbsp; driving change management, and ensuring fulfillment of intercom packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing yourself as a trusted advisor with customer partners to guide outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and communicate complex problems clearly and concisely to different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivating and entrepreneurial team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lasting relationships with customers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting up and using SaaS Communication Products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7117979","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7117979,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104709","title":"Customer Success Manager, High Touch","company_name":"Intercom","first_published":"2025-08-08T12:37:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute adoption strategies targeting high value accounts for our AI products,\u0026amp;nbsp; driving change management, and ensuring fulfillment of intercom packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing yourself as a trusted advisor with customer partners to guide outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and communicate complex problems clearly and concisely to different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivating and entrepreneurial team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lasting relationships with customers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting up and using SaaS Communication Products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7510833","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7510833,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104709","title":"Customer Success Manager, High Touch - French Speaking","company_name":"Intercom","first_published":"2026-01-14T09:15:59-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute adoption strategies targeting high value accounts for our AI products,\u0026amp;nbsp; driving change management, and ensuring fulfillment of intercom packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing yourself as a trusted advisor with customer partners to guide outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and communicate complex problems clearly and concisely to different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivating and entrepreneurial team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lasting relationships with customers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting up and using SaaS Communication Products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7510832","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7510832,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104709","title":"Customer Success Manager, High Touch - French Speaking","company_name":"Intercom","first_published":"2026-01-14T09:15:57-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute adoption strategies targeting high value accounts for our AI products,\u0026amp;nbsp; driving change management, and ensuring fulfillment of intercom packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing yourself as a trusted advisor with customer partners to guide outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and communicate complex problems clearly and concisely to different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivating and entrepreneurial team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lasting relationships with customers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting up and using SaaS Communication Products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7728811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3291674,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7728811,"updated_at":"2026-03-25T15:26:17-04:00","requisition_id":"JR105135","title":"Customer Success Operations Manager - Professional Services","company_name":"Intercom","first_published":"2026-03-17T14:53:28-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze trends and surface insights that influence strategic decisions and operational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Solutions Operations, ideally directly supporting ProServe \u0026amp;amp; SE teams within a high-growth SaaS or AI company.\u0026amp;nbsp; Experience with Partners preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PSA Platform Experience: RocketLane or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Modeling \u0026amp;amp; Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Project Management: Manage multiple projects from scope to delivery; organized \u0026amp;amp; detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Gong, SQL.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7384693","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3291674,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7384693,"updated_at":"2026-03-25T15:26:36-04:00","requisition_id":"JR105135","title":"Customer Success Operations Manager - Scaled","company_name":"Intercom","first_published":"2025-11-11T11:42:35-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Scaled Customer Experience organization. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be a pivotal strategic and operational partner to Scaled Customer Experience leadership - which encompasses Scaled Customer Success, Customer Education, Digital Customer Success, and other strategic programs.\u0026amp;nbsp; You will bring clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze trends and surface insights that influence strategic decisions and operational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Solutions Operations, ideally directly supporting Scaled \u0026amp;amp; Digital teams within a high-growth SaaS or AI company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tableau knowledge: Experience providing business requirements for dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Success Platform Experience: Vitally or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Modeling \u0026amp;amp; Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Project Management: Manage multiple projects from scope to delivery; organized \u0026amp;amp; detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience using Gong, SQL.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7695515","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3383158,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7695515,"updated_at":"2026-03-13T11:23:12-04:00","requisition_id":"JR105614","title":"Customer Support Enablement Partner","company_name":"Intercom","first_published":"2026-03-13T11:23:12-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our AI-first Customer Support organisation, automation, intelligent workflows, and data-driven insights are embedded into daily operations. In this environment, enablement is not just about training - it’s about designing performance systems that maximise the impact of humans working alongside AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Customer Support Enablement Partner to develop, architect and evolve scalable enablement programs that accelerate performance, drive AI adoption, and continuously raise the bar for customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a pivotal role in shaping how our Human Support team members onboard, adopt new tools, navigate product evolution, and build mastery over time. You’ll combine strategic program design with hands-on execution - embedding learning directly into workflows, leveraging automation to reduce manual overhead, and ensuring enablement drives measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role at the intersection of Support, Product and AI transformation.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Designing \u0026amp;amp; Building AI-first performance enablement systems\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build scalable onboarding and continuous learning experiences that reduce time to productivity and accelerate skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed AI-first best practices into every stage of the IC lifecycle - ensuring agents effectively leverage AI, automation, and intelligent tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shift enablement from static content delivery to performance enablement embedded within tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Education Strategy \u0026amp;amp; Curriculum\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing a scalable and repeatable strategy for the technical education and upskilling of Technical Support Engineers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading and facilitating technical training sessions, both live and on-demand, including \u0026quot;Train the Trainer\u0026quot; programs and new product release training.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Driving measurable impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and influence key performance metrics such as time to productivity, AI adoption rates, quality scores, resolution efficiency, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use performance data, assessment outcomes, and qualitative feedback to identify skill gaps and systemic friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously iterate enablement programs through experimentation and data-driven improvement.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Partnering cross-functionally to scale impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary enablement partner to Customer Support leadership, building trusted relationships and aligning programs to operational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product and Program Management teams to design scalable New Product Introduction (NPI) enablement that supports rapid product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure learning initiatives are aligned with business goals, operational metrics, and customer outcomes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Leading change in an evolving AI environment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive behavioural adoption of new AI tools, workflows, and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support leaders in reinforcing performance standards and AI-first practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of enablement frameworks that leverage data, automation, and intelligent insights to continuously improve outcomes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In your first 12 months, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reduce time to productivity for new hires through AI-augmented onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase effective adoption of AI tools across the Support organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish scalable NPI enablement processes that minimise reactive training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve measurable performance indicators (e.g. quality, efficiency, CSAT) through targeted enablement interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce manual overhead in enablement operations through automation and intelligent systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in Customer Support, Enablement, Learning \u0026amp;amp; Development, Technical Training, or a closely related role.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and building end-to-end enablement programs across onboarding, continuous development, and product launches.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Customer Support operations, performance management, and the IC lifecycle.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI, automation, or intelligent tooling into enablement programs or operational workflows.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design learning experiences that prioritise behaviour change and measurable performance improvement.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset - comfortable analysing performance metrics, assessment data, and feedback to guide iteration.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing cross-functional stakeholders and driving alignment in fast-moving environments.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with the ability to translate complexity into clear, actionable guidance.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating ambiguity and building scalable systems in evolving organisations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Technical fluency in Intercom as a Product (including our AI agent Fin)\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7610292","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361028,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7610292,"updated_at":"2026-03-06T12:49:19-05:00","requisition_id":"TEMP","title":"Director, Field Marketing \u0026 ABM ","company_name":"Intercom","first_published":"2026-02-13T13:49:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we believe great marketing doesn’t just generate attention, it drives revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Director of Global Field Marketing, you’ll own Intercom’s global field strategy across regions, events, executive engagement, and account-based marketing (ABM). You’ll sit at the intersection of Marketing and Sales, building programs that accelerate deals, expand key accounts, and create meaningful in-person and digital experiences that move the pipeline forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner closely with Sales leadership, Revenue Operations, Product Marketing, Brand Activations and Regional Marketing teams to design GTM programs that scale globally while staying locally relevant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a builder: someone who can set strategy, execute with precision, and raise the bar for how field marketing shows up as a revenue engine.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Own Global Field Marketing Strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and lead Intercom’s global field marketing strategy across North America, EMEA, and APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build region-specific plans aligned to GTM priorities, territory strategy, and pipeline goals\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate company objectives into field programs that directly impact revenue\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Build and Scale ABM Events\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Intercom’s global ABM Events motion (1:1, 1:few, and 1:many programs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and RevOps on target account selection and segmentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design personalized campaigns that drive enterprise pipeline, deal velocity, and expansion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Deliver High-Impact Experiences\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategy and execution for field events, executive programs, customer marketing activations, and flagship moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create experiences that generate new pipeline, accelerate active deals, and strengthen long-term customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operate as a GTM Partner\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with regional Sales leadership to support territory priorities and pipeline gaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable GTM plays that sellers actively use in live deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align programs with Product Marketing messaging and launch cycles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Measure What Matters\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own performance measurement, attribution, and ROI across all field programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps to improve reporting and pipeline visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to continuously optimize program mix and investment strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Lead and Scale a Global Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a high-performing global field marketing and ABM team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear goals, operating rhythms, and execution standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop talent and create a culture of ownership and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience in B2B SaaS field marketing, revenue marketing, or demand generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success building and scaling global field programs tied directly to pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience running ABM programs for enterprise and strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering deeply with Sales leadership and Revenue Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing globally distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Mindset\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial and GTM orientation, you think in pipeline, not just campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly data-driven with experience owning ROI measurement and attribution models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational and execution skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and cross-functional influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, confident communicator who can align teams around shared goals\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4237\u0026quot; data-end=\u0026quot;4365\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-start=\u0026quot;4698\u0026quot; data-end=\u0026quot;4762\u0026quot;\u0026gt;Proof of eligibility to work in the United States is required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the SF Bay Area is \u0026lt;strong\u0026gt;$234,000 - $279,500.\u0026lt;/strong\u0026gt; Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7760086","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399807,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7760086,"updated_at":"2026-03-27T19:20:02-04:00","requisition_id":"JR105700","title":"Director, Sales Strategy \u0026 Planning ","company_name":"Intercom","first_published":"2026-03-27T19:20:02-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is seeking a Director, Sales Strategy \u0026amp;amp; Planning to lead our global planning, incentive design, and compensation operations across all quota-carrying GTM roles. In this role, you will help us set the standard for what a great AI compensation strategy looks like because we pioneered outcome-based pricing and are consistently innovating to move the industry forward. You will own the end-to-end strategy and execution of how we set targets, design incentives, and run compensation processes so that they drive the right behaviors, reinforce our Fin-first strategy, and support sustainable, high-quality growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will take the current foundations across multiple areas – annual planning, quota setting methodology and modeling, incentive design, compensation policy, and productivity/capacity analytics – and evolve it for the next stage of Intercom’s AI-powered growth. This is a highly visible leadership position that partners closely with Sales, Solutions, Customer Success, Pricing, Finance, and the wider RevOps team to ensure our compensation strategy reinforces our company objectives and drives excellent outcomes for our customers, customer facing teams, and the company as a whole.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement innovative incentive strategy across GTM: Lead end-to-end incentive design for all quota-carrying roles and relevant GTM teams, ensuring plans and spiffs are aligned to Intercom’s strategy and are understandable, fair, and motivating. Create and evaluate innovative subscription and consumption targets for our teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the trusted advisor on planning to GTM and executive leadership: Serve as the primary partner to GTM and Finance leaders on questions related to quotas, incentives, spiffs, and compensation trade-offs, including scenario design, financial impact, and change management implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive GTM planning and quota strategy: Partner with Finance for annual and semi-annual planning for Sales, Success, and Solutions teams, including capacity/headcount planning and modeling, target setting, and quota assignment across segments and roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and lead a high-performing Sales Strategy \u0026amp;amp; Compensation team: Lead, mentor, and develop a team spanning planning, incentive design, and compensation operations, setting incredibly high standards for analytical rigor, ownership, communication, and partnership. Role-model an AI-first, automation-minded approach to how the team works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own compensation operations, policy, and governance: Own and continuously improve the Compensation Operations Policy and related documentation for questions, statements, rules of engagement, and exception handling, in close partnership with Finance and Sales Compensation. Drive improvements with RevOps, Finance, Data Eng, and GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead productivity, capacity, and performance analytics for Sales: Create a portfolio of productivity and capacity reporting, surfacing insights that drive resourcing decisions, territory design, pipeline expectations, and performance management for GTM teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in sales strategy, sales planning, sales compensation, revenue operations, or GTM finance, with substantial experience owning global quota and incentive design for complex B2B SaaS or usage-based businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of people leadership experience leading high-performing, analytical teams across planning, compensation, or RevOps functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of sales compensation and incentive design in B2B technology contexts, ideally in subscription and consumption business models; experience navigating trade-offs between growth, profitability, and behavior change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI tools and processes that simplify planning, compensation, and RevOps workflows at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with the ability to distill complex topics into clear narratives for executives, managers, and field teams and influence and build trust with senior stakeholders (VP/C-level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and delivering enablement for major plan or policy change including a mix of large-scale training, small targeted sessions, and ongoing office hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in fast-paced, evolving environments, bringing structure to ambiguity and leading complex, cross-functional planning and compensation initiatives from design through execution while maintaining trust in core processes and alignment to company strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading large, cross-functional initiatives from design through implementation and iteration, especially in planning, quota, or comp redesign cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a data-driven approach to problem solving; comfortable working with complex datasets, financial models, and scenario analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Salesforce and compensation/planning tools (e.g., CaptivateIQ, Lative, or similar), and partnering with Data Engineering / Analytics to improve data quality and reporting foundations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep alignment with Intercom’s values, especially Success First, Incredibly High Standards, and Impatience to Ship, and a genuine desire to be a force multiplier for GTM execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $239,000 - $295,625. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7541109","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3321939,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7541109,"updated_at":"2026-01-30T12:27:31-05:00","requisition_id":"JR105300","title":"Enablement Manager","company_name":"Intercom","first_published":"2026-01-15T10:43:15-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Technology Partner Ecosystem is vast and growing, with over 400 apps in our app store and high-impact integrations with platforms like Fullstory and Shopify. We are seeking a Technology Partners Enablement Manager to own the enablement strategy for this critical ecosystem, focusing on ensuring our partners can effectively build, market, and sell around our mutual integrations. This role is a unique blend of scaled content management for the broad app store and high-touch support for strategic integration partners, with direct accountability for the revenue generated by this ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage the technical and sales enablement curriculum specifically for Technology and App Store partners, ensuring they understand the value and mechanics of Intercom\u0026#39;s APIs and integration points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the enablement readiness plan for all strategic product launches and new integration rollouts, guaranteeing that Technology Partners are fully prepared at the moment of general availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a two-pronged enablement approach: scalable training for 400+ App Store partners (via LMS) and high-touch, bespoke deep dives for strategic integration partners (Fullstory, Shopify, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with the Product and Engineering teams to translate complex technical updates into clear, actionable enablement assets for the partner community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain direct accountability for the program\u0026#39;s success metric: Revenue generated from integrations (e.g., through co-marketing campaigns and partner-led sales).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all enablement materials are hosted and easily accessible via the Partner Enablement Hub and LMS, working with the Scaled Partner Enablement Manager to maintain content standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to the Senior Director of Enablement, acting as the GTM representative for the Technology Partner function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Partner Enablement, Technical Enablement, or Product Marketing, with direct experience supporting a Technology or App Ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mandatory experience leading enablement or readiness efforts for product launches and new app integration partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of API usage, platform integration concepts, and how to communicate technical value propositions to a business audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage programs with both scaled (many partners) and high-touch (few strategic partners) elements simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience tracking and reporting on revenue-based KPIs related to the Technology Partner channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the required tooling, including an LMS (e.g., Docebo), CRM (Salesforce), and content platforms (Highspot).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for professional development and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A culture that fosters curiosity, customer obsession, and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7765466","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398086,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7765466,"updated_at":"2026-03-30T04:31:04-04:00","requisition_id":"TEMP","title":"Engineering Manager, Forward Deployed Engineering","company_name":"Intercom","first_published":"2026-03-30T04:29:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin is the most advanced customer service AI on the market, allowing businesses to deliver always-on, perfect customer support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a commercially-minded engineering leader to lead our Forward Deployed Engineering (FDE) New Business team in EMEA. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organisations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About this role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R\u0026amp;amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on EM role — you’ll lead a team while remaining hands-on. We believe that an EM who occasionally works alongside ICs, actively engaging in strategic deals, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where technical guidance, architecture, demos, and product evaluation support are core to the job.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a fantastic opportunity for an experienced engineering manager without prior Forward Deployed Engineering experience to step directly into the world of AI customer service. You’ll learn what it takes to run enterprise deployments, and create leverage for Intercom and our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a hands-on leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to codifying successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand your scope over time, potentially supporting complex, seven-figure opportunities and\u0026amp;nbsp;representing Intercom and the FDE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 2+ years of experience leading technical customer-facing teams, with a proven track record of mentoring and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and the ability to coach engineers through complex architectural trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":85811,"name":"EMEA","location":null,"child_ids":[304598,8185,24815],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7749413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398086,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7749413,"updated_at":"2026-03-30T04:30:49-04:00","requisition_id":"TEMP","title":"Engineering Manager, Forward Deployed Engineering","company_name":"Intercom","first_published":"2026-03-26T13:34:17-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin is the most advanced customer service AI on the market, allowing businesses to deliver always-on, perfect customer support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a commercially-minded engineering leader to lead our Forward Deployed Engineering (FDE) New Business team in EMEA. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organisations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About this role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R\u0026amp;amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on EM role — you’ll lead a team while remaining hands-on. We believe that an EM who occasionally works alongside ICs, actively engaging in strategic deals, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where technical guidance, architecture, demos, and product evaluation support are core to the job.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a fantastic opportunity for an experienced engineering manager without prior Forward Deployed Engineering experience to step directly into the world of AI customer service. You’ll learn what it takes to run enterprise deployments, and create leverage for Intercom and our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a hands-on leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to codifying successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand your scope over time, potentially supporting complex, seven-figure opportunities and\u0026amp;nbsp;representing Intercom and the FDE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 2+ years of experience leading technical customer-facing teams, with a proven track record of mentoring and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and the ability to coach engineers through complex architectural trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":85811,"name":"EMEA","location":null,"child_ids":[304598,8185,24815],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7556413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343715,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7556413,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR105124","title":"Forward Deployed Software Engineer","company_name":"Intercom","first_published":"2026-01-26T04:22:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Intercom’s AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Intercom’s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7685011","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379604,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7685011,"updated_at":"2026-03-30T16:35:02-04:00","requisition_id":"JR105621","title":"GL Accountant ","company_name":"Intercom","first_published":"2026-03-10T19:12:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Accounting Manager, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Revenue, Finance, IT, and Legal teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to work with various cross-functional teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in day-to-day accounting activities to ensure compliance with US GAAP, internal policies, and external audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare various account reconciliations and summaries to support the general ledger balances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Post monthly journal entries for assigned accounts, including accruals, cloud computing, internal-use software, and intercompany transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with various teams, including FP\u0026amp;amp;A, Payroll, and Accounts Payable teams for proper recording of transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in internal and external audits by preparing deliverables and responding to the auditors’ inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize and automate processes to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insightful financial analysis to management, highlighting key trends and variances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with ad hoc analysis, reporting, and other projects as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-3 years in public accounting and/or industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulous attention to detail and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in NetSuite and FloQast preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform tasks with a high degree of accuracy and timeliness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, research, and problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting or Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years in public accounting and/or industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $117,000-$147,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7672152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376016,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7672152,"updated_at":"2026-03-16T05:27:17-04:00","requisition_id":"JR105495","title":"Growth Data Scientist ","company_name":"Intercom","first_published":"2026-03-16T05:27:17-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Data Scientist - Growth\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team is made up of data scientists and researchers who partner with our product teams to measure and understand the impact of what we ship and to identify and size opportunities to make our product better. If you get really excited about asking the right questions, exploring patterns in data and fighting for decisions based on data and research, then this team is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this role, we are looking for a Data Scientist to work in our Growth team in Dublin, partnering with the product, design and engineering teams who own our trial experience and pricing to figure out where we can improve trial activation and ultimately, Intercom’s commercial performance.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll identify opportunities to improve our trial experience and pricing by reviewing our funnel, analysing customer feedback and studying competitor products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll measure outcomes and develop success metrics to understand the impact of changes to our trial experience and pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll contribute to projects that improve the tools and infrastructure that data scientists use to do their work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What experience and skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience working as a data scientist or analyst\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and a focus on impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Early experience leveraging AI tools (e.g. Cursor, Claude Code) for data science work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on a B2B SaaS product\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7524848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333493,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7524848,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR105355","title":"GTM Data Analyst - Integrated Campaigns","company_name":"Intercom","first_published":"2026-01-13T17:16:28-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As part of the GTM Analytics team, you will provide data-driven insights that support \u0026lt;strong\u0026gt;integrated go-to-market campaigns and events\u0026lt;/strong\u0026gt;. This role focuses on helping GTM teams understand performance across multi-channel programs and events, ensuring clear visibility into impact across the funnel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with cross-functional GTM teams to support planning, execution, and measurement of integrated initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Campaign \u0026amp;amp; Event Reporting:\u0026lt;/strong\u0026gt; Build and maintain reporting that provides visibility into the performance of integrated campaigns, programs, and events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Analysis:\u0026lt;/strong\u0026gt; Analyze campaign and event data to identify trends, insights, and opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cohort \u0026amp;amp; Segment Analysis:\u0026lt;/strong\u0026gt; Support analysis of audience segments and cohorts to better understand reach, engagement, and conversion across integrated programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with Marketing, Sales, and GTM partners to respond to reporting and analysis needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Support improvements to metric definitions, data quality, and reporting consistency for campaign and event measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insight Sharing:\u0026lt;/strong\u0026gt; Translate analysis into clear, actionable insights and share learnings with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in analytics, GTM, marketing analytics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of GTM metrics related to campaigns, pipeline, and events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data analytics and business intelligence tools (e.g., SQL, Tableau, Looker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to collaborate effectively with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to connect data to business context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills, with the ability to present insights in a structured and actionable manner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews — great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $153,000 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7524826","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333487,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7524826,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR105354","title":"GTM Data Analyst - Scaled Digital Success","company_name":"Intercom","first_published":"2026-01-13T17:19:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As part of the GTM Analytics team, you will provide data-driven insights that support \u0026lt;strong\u0026gt;scaled, digital-first go-to-market programs\u0026lt;/strong\u0026gt;. This role helps teams understand performance across repeatable GTM and customer motions, with a focus on engagement, adoption, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with cross-functional partners to ensure scaled programs are well measured and continuously improved.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Targeting \u0026amp;amp; Cohort Analysis:\u0026lt;/strong\u0026gt; Analyze customer and prospect cohorts to support targeting, prioritization, and distribution for scaled digital programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Impact Measurement:\u0026lt;/strong\u0026gt; Measure the impact of point-in-time and evergreen digital engagements on key business and product metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Campaign \u0026amp;amp; Program Analysis:\u0026lt;/strong\u0026gt; Analyze performance across scaled tactics such as webinars, email campaigns, workshops, and virtual or in-person programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attribution \u0026amp;amp; Distribution Reporting:\u0026lt;/strong\u0026gt; Build and maintain dashboards that track distribution, reach, and attribution as part of regular KPI reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with GTM, Marketing, and Success teams to answer business questions through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Identify opportunities to improve reporting, measurement, and analysis workflows over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in analytics, GTM, customer analytics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of SaaS GTM and customer success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SQL and BI tools such as Tableau or Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and reporting needs independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and data accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews — great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $153,000 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7699655","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3384450,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7699655,"updated_at":"2026-03-13T20:10:02-04:00","requisition_id":"JR105586","title":"GTM Finance Manager","company_name":"Intercom","first_published":"2026-03-13T20:10:02-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on GTM Finance Manager role with significant exposure across the business. You will own financial planning, forecasting, reporting, and operational finance support for Intercom’s Go-To-Market (GTM) organization, including Sales, Marketing, and Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage one of the company’s largest investment areas — partnering closely with GTM leadership to drive forecasting rigor, budget discipline, and operational clarity. Your work will directly support resource allocation, organizational planning, and spend governance across the revenue engine of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is highly operational and execution-focused. You’ll thrive if you’re analytical, detail-oriented, proactive, and motivated to build scalable processes that improve accuracy, efficiency, and insight in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own quarterly forecasting, annual budgeting, and long-range planning for GTM OpEx and headcount, including Sales, Marketing, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance detailed headcount and expense models in Pigment, ensuring accurate tracking of hiring plans, backfills, and organizational changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the GTM budget envelope end-to-end, delivering clear Budget vs. Actuals reporting and actionable variance analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior GTM leaders in both San Francisco and Dublin to explain results, identify risks and opportunities, and support hiring and spend tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to monthly and quarterly close in partnership with Accounting, ensuring accurate accruals and reporting integrity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare GTM reporting and materials for the Executive Team and Board\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and improve scalable financial controls and approval workflows across headcount and vendor spend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive improvements in planning systems and forecasting processes to increase automation, accuracy, and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Top Line and Strategic Finance to ensure alignment between GTM cost planning and company forecasts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of FP\u0026amp;amp;A, business partnering, or corporate finance experience, ideally in high-growth software / SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Sales, Marketing, or Customer Success teams strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience owning budgets and headcount planning end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel or Google Sheets skills with the ability to build structured, scalable models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with planning tools (e.g., Pigment) and ERP systems (e.g., NetSuite) a strong advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, attention to detail, and commitment to forecast accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-forward mindset, actively seeking automation opportunities to improve scale and insight quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to influence senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards of professionalism, integrity, and ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $153,000-$192,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7482840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3320619,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7482840,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR105315","title":"Head of Global Partnerships","company_name":"Intercom","first_published":"2025-12-18T05:40:28-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact. You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success. This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h4\u0026gt;Executive Leadership \u0026amp;amp; Organizational Scale\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Partnership Strategy \u0026amp;amp; Ecosystem Design\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Program Development \u0026amp;amp; Scalable Infrastructure\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish\u0026amp;nbsp; partner tiering, accountability frameworks, and performance metrics to drive sustained results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Partner Acquisition, Management \u0026amp;amp; Revenue Growth\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable business outcomes through partner-sourced and partner-influenced revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent executive presence with the ability to influence senior stakeholders internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional relationship-building and negotiation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $399,600-$477,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7678376","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377863,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7678376,"updated_at":"2026-03-04T18:23:48-05:00","requisition_id":"JR105593","title":"IT Operations Specialist","company_name":"Intercom","first_published":"2026-03-04T14:50:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, the IT Operations team is dedicated to delivering a five-star IT experience, ensuring our employees have efficient, reliable and productive support. Our team plays a crucial role in maintaining a seamless workplace IT experience, supporting Audio \u0026amp;amp; Video conferencing systems, troubleshooting hardware, software and third-party tools and managing user access, provisioning and security.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role goes beyond traditional IT support - it’s about creating a lasting impression through every interaction. From welcoming new Intercomrades during onboarding to resolving day-to-day IT needs, you’ll be focused on delivering a five-star user experience. You’ll take pride in ensuring our people feel supported, empowered and confident with their technology, contributing to a workplace where great support is a core part of the Intercom experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an IT Operations Specialist, you will be the first point of contact for employees’ IT needs, ensuring a smooth and supportive technology experience. You’ll assist with onboarding new Intercomrades, managing IT assets and resolving day-to-day support requests with care and efficiency. This role is hands-on and people-focused - ideal for someone passionate about delivering great user experiences and eager to grow their technical and operational skills in a fast-paced, collaborative environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will work as part of a global team, serving as the point of contact for end-user support in our San Francisco office. We are looking for a motivated individual who strives for excellence - both personally and as part of a team - while delivering impactful work.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide help desk support to internal employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work extensively with Jamf, Okta, Intune, Jira and GitHub, contributing ideas for management, organisation and basic troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;User hardware setup and provisioning - Apple, Windows etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to troubleshoot and resolve hardware and software issues, with a focus on documenting solutions to prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting and onboarding users in a predominantly Mac environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine passion for IT support and continuous learning in a dynamic setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MDM platforms for device management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with support ticketing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a relevant field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing productivity and communication tools (e.g., Google Workspace, Okta, Slack) and guiding users in their effective use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience tracking and maintaining IT assets through an asset management system (such as Oomnitza, Jira, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting c-suite executives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding and/or experience with automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;JAMF and Okta Admin certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (A+, Network+,AWS certs, Google Admin, etc…)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-heavy IT infrastructure experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Office Buildouts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $85,100 - $120,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Onsite\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345261","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7345261,"updated_at":"2026-02-24T18:10:50-05:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Intercom","first_published":"2025-10-21T18:03:15-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;228,00 - $349,375\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7394515","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7394515,"updated_at":"2026-02-24T18:11:36-05:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Intercom","first_published":"2025-11-13T10:36:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;233,505\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt; - $314,438\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7573644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3349094,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7573644,"updated_at":"2026-01-29T08:53:25-05:00","requisition_id":"JR105448","title":"Manager, Accounts Payable","company_name":"Intercom","first_published":"2026-01-29T08:53:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an Accounts Payable (AP) Manager to lead our global AP operations, manage and develop the AP team, and drive continuous improvement across systems, policies, and workflows. You’ll oversee daily operations, monthly/quarterly close activities, and compliance, while partnering closely with Procurement, FP\u0026amp;amp;A, Tax, and the broader Accounting team to scale a high-integrity, efficient AP function. You’ll also lead projects that enhance AP tools and processes to improve accuracy, cycle times, and stakeholder experience.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead day-to-day P2P operations in Zip (inbox approvals, holds management, NetSuite exports, mentions), and own weekly and ad‑hoc payment runs, including pre-run approval chases and payment account troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee invoice processing quality and timeliness; ensure proper coding, PO application, period alignment, and approver routing; escalate blockers and drive on-time payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer travel and expense policy in Expensify, including managing the reimbursement process, the corporate card program (applications, submissions, limit changes, deactivations), system syncs, and drive employee compliance and funding sufficiency for T\u0026amp;amp;E cards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer the Navan travel program, coordinating with stakeholders to maintain data hygiene and policy alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own banking-related AP workflows: monthly bank transaction allocations across US/AU/UK/IE entities, account funding and wires, and Airwallex wallet funding cadence and controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AP close each month: execute the day-of-close checklist; reconcile AP subledgers (Zip) to the balance sheet (NetSuite) and prepare flux/variance analysis; coordinate accruals and missing billing strings; investigate aging and reconciling items and ensure documentation and sign-offs are completed on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee statutory and regulatory deliverables connected to AP, including Form 1099 filings, and support VAT/GST compliance steps with the Tax team as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report AP performance metrics (e.g., DPO), and prepare monthly charts and updates for leadership; identify levers to improve working capital while maintaining vendor relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure policy/process documentation is current (AP playbook, SOPs/DTPs, travel and expense policy, company guides); build cross-training coverage and maintain clear ownership across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage high-volume stakeholder communications across Slack and email; drive resolution on exceptions, reconfigurations, and coding change requests in coordination with GL and Procurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead continuous improvement initiatives across AP tools and processes to streamline throughput, enhance controls, and improve stakeholder experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of progressive AP experience, including 2+ years managing or leading an AP team in a global, multi-entity environment; strong command of P2P workflows and period close requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with AP systems and ecosystem tools such as Zip, NetSuite, Expensify, and Navan; ability to translate business requirements into scalable processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with US GAAP and SOX-aligned process design; hands-on with 1099 reporting and year-end cycles; strong reconciliation and variance analysis skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage payment runs end-to-end, drive timely approvals, and troubleshoot exceptions (e.g., supplier information or payment account), while meeting SLAs for on-time, accurate payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills; comfortable partnering with Procurement, Tax, FP\u0026amp;amp;A, Accounting, and Enterprise Systems to improve workflows and data quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Sheets skills; data-driven mindset with a track record of improving KPIs such as DPO and invoice cycle times.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Nice to have: VAT/GST operational experience across IE/UK/AU and prior ownership of related AP workflows in NetSuite, and procure to pay systems such as Coupa or Zip.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How you’ll succeed here\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with urgency and an ownership mindset, set clear priorities, and keep stakeholders informed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build resilient processes (SOPs/DTPs, cross-training) that scale through peaks, handovers, and audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on controls and data integrity while simplifying the experience for vendors and internal approvers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Our tools\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We use a modern AP tech stack including Zip, NetSuite, Expensify, and Navan. You’ll lead the day-to-day operations, enhancement requests, and adoption of these tools to keep AP running smoothly and compliantly.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7624003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3364287,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7624003,"updated_at":"2026-02-19T20:41:06-05:00","requisition_id":"JR105470","title":"Manager, Customer Success, Scale AMER","company_name":"Intercom","first_published":"2026-02-19T20:41:06-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Manager, Customer Success, Scale AMER\u0026lt;/strong\u0026gt;, you’ll lead a team responsible for partnering with hundreds of high-potential customers across the AMER region. These customers may not always require high-touch support, but they absolutely deserve high-impact experiences. You’ll be at the forefront of building a scalable and repeatable approach to success that blends data, automation, and human guidance to help customers grow with Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a fantastic opportunity for someone who thrives at the intersection of strategy, customer experience, and team leadership, and who’s excited to shape how we scale success across a fast-growing and diverse customer base.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building and developing a high-performing team of Scale Customer Success Managers, with a focus on learning, growth, and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and evolving Intercom’s scaled CS approach in AMER using a combination of 1:many programs, playbooks, automation, and proactive outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring your team delivers measurable customer outcomes across a large and dynamic book of business, supporting product adoption, retention, and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with cross-functional partners in Solutions, Sales, Marketing, Support, and Product to streamline the customer journey and deliver a consistent, high-quality experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using data and customer signals to prioritize impact, mitigate risk, and identify opportunities to improve customer health and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping define and iterate on our global scaled CS playbook, sharing learnings across regions and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocating for AMER customer needs within the wider Success and Product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a leadership role within Customer Success, Account Management, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success driving customer outcomes in scaled or high-volume segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A thoughtful, people-first leadership approach that encourages curiosity, growth, and inclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational mindset—you enjoy simplifying complexity and bringing structure to ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence working cross-functionally and influencing without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to tailor messages for different audiences and contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for improving customer experience and driving meaningful business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;164,875 \u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;208,013\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7583181","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352497,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7583181,"updated_at":"2026-02-05T15:39:54-05:00","requisition_id":"JR105443","title":"Manager, Relationship Managers (SMB)","company_name":"Intercom","first_published":"2026-02-05T15:39:54-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reps into strong consultative sellers who can confidently position AI-powered capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with early-career sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4237\u0026quot; data-end=\u0026quot;4365\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7743112","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396141,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7743112,"updated_at":"2026-03-30T13:17:27-04:00","requisition_id":"JR105638","title":"Manager, Scaled Relationship Management (EMEA)","company_name":"Intercom","first_published":"2026-03-30T13:17:27-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Join Intercom as a Manager for our \u0026lt;strong\u0026gt;Scaled Relationship Management team in EMEA\u0026lt;/strong\u0026gt;. This is a high-impact, first line leadership position focused on driving growth and retention across a broad and diverse portfolio of Intercom’s customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Scaled RM team is the engine of our high-velocity customer business. You will lead a team of Relationship Managers who specialize in delivering value to a large volume of customers through a blend of high-touch outreach and scaled digital-first engagement strategies, to ensure our customers experience the full value of our industry-leading AI solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and Develop a High-Performing Team:\u0026lt;/strong\u0026gt; Build and lead a team of EMEA Scaled Relationship Managers, coaching them to provide world-class service and grow revenue through renewals, cross-sells, and up-sells\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive operational Excellence at Scale:\u0026lt;/strong\u0026gt; Innovate on processes and playbooks to manage a high volume of accounts efficiently. You will define the operating cadence, look for opportunities to better serve this customer segment, and ensure the team can execute flawlessly on scaled GTM motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning:\u0026lt;/strong\u0026gt; Translate high-level strategy into actionable goals for the scaled segment, focusing on territory plans that maximize impact across a large customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forecasting and Accountability:\u0026lt;/strong\u0026gt; Drive accuracy in revenue forecasting and team performance metrics, ensuring the team consistently meets or exceeds growth targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in achieving and exceeding individual contributor goals in a revenue owning and closing role within a Saas or AI organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of experience managing a team of individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong operational mindset with a proven track record of designing and implementing scalable processes for high-volume environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for coaching and developing people, with the ability to lead a team through a high-growth, fluid environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to combine great people intuition, business judgment and discretion in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to handle multiple projects and competing priorities (ability to make trade-offs effectively) and adapt rapidly to a fluid, high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, suitable for engaging with executives, internal stakeholders, and a broad customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Command of the Message and MEDDPICC (or similar sales methodology).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine excitement for AI and its transformative potential in customer service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":85811,"name":"EMEA","location":null,"child_ids":[304598,8185,24815],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7644940","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3368283,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7644940,"updated_at":"2026-02-25T12:25:21-05:00","requisition_id":"JR105305","title":"Manager, Solutions Engineering (Mid-Market \u0026 Enterprise) ","company_name":"Intercom","first_published":"2026-02-25T12:25:21-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and scale a high-performing SE team across global regions and core verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor and executive point of contact for large customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Product, Marketing, and R\u0026amp;amp;D to shape verticalized GTM motions and solution strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable, scalable solution frameworks, and industry-specific technical assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and insights internally to influence product roadmap and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intercom and the SE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel internationally on average once a month\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;202,500 \u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;251,550\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7644731","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3368283,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7644731,"updated_at":"2026-02-25T12:25:21-05:00","requisition_id":"JR105305","title":"Manager, Solutions Engineering (Mid-Market \u0026 Enterprise) ","company_name":"Intercom","first_published":"2026-02-25T12:25:21-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and scale a high-performing SE team across global regions and core verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor and executive point of contact for large customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Product, Marketing, and R\u0026amp;amp;D to shape verticalized GTM motions and solution strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable, scalable solution frameworks, and industry-specific technical assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and insights internally to influence product roadmap and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intercom and the SE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel internationally on average once a month\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the San Francisco Bay Area is $225,000 - $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;279,500\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7450484","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3311734,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7450484,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR105262","title":"Performance Marketing Manager - Social ","company_name":"Intercom","first_published":"2025-12-16T13:17:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Performance Marketing Manager\u0026lt;/strong\u0026gt; with deep expertise across paid social, display, and video to take our multi-channel acquisition strategy to the next level. If you thrive in a fast-moving, data-driven environment and are motivated by driving measurable growth at scale, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll help \u0026lt;strong\u0026gt;lead Intercom’s paid acquisition programs, \u0026lt;/strong\u0026gt;playing a critical role in how we acquire high-quality leads and customers. In this highly collaborative role, you’ll build and run cross-channel paid campaigns, partner closely with creative and integrated marketing teams, and turn performance data into insights that fuel our growth engine and set new standards for efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and scale Intercom’s performance marketing programs\u0026lt;/strong\u0026gt; across paid social channels (LinkedIn, Facebook, and beyond), display and video to acquire new Fin and Intercom customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop paid marketing strategies \u0026lt;/strong\u0026gt;that ladder up to broader integrated campaign objectives - driving audience engagement, demand, and acquisition across the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with creative, brand, and integrated teams \u0026lt;/strong\u0026gt;to contribute to development of high-performing assets - bring channel insights that help shape concepts, messaging, and visual direction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze in-market campaign performance\u0026lt;/strong\u0026gt; and make data-driven decisions to refine and improve results against business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run structured A/B tests and experiments\u0026lt;/strong\u0026gt; to increase efficiency, boost ROI, and uncover scalable growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with marketing, sales, and web teams\u0026lt;/strong\u0026gt; to align ad messaging with high-converting landing pages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and act on new growth opportunities\u0026lt;/strong\u0026gt; across the funnel, surfacing strategies grounded in performance data.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; of hands-on experience running \u0026lt;strong\u0026gt;paid social, display, and video campaigns\u0026lt;/strong\u0026gt;, ideally in high-growth environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with \u0026lt;strong\u0026gt;paid social platforms\u0026lt;/strong\u0026gt; (LinkedIn, Facebook/Meta), with a strong grasp of \u0026lt;strong\u0026gt;direct response and performance-driven campaigns\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of \u0026lt;strong\u0026gt;integrated, full funnel campaign \u0026lt;/strong\u0026gt;development and how creative, content, and targeting work together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills: advanced proficiency with \u0026lt;strong\u0026gt;spreadsheets\u0026lt;/strong\u0026gt; and experience using \u0026lt;strong\u0026gt;analytics or BI tools\u0026lt;/strong\u0026gt; (Looker, Tableau, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A balance of \u0026lt;strong\u0026gt;strategic thinking and tactical execution\u0026lt;/strong\u0026gt;—you know when to zoom out for the big picture and when to dive into the details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical and curious by nature\u0026lt;/strong\u0026gt;—you love digging into data, solving problems, and turning insights into actionable decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear and confident communicator\u0026lt;/strong\u0026gt;—able to distill complex performance data into simple, impactful takeaways for stakeholders at every level.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid acquisition experience in \u0026lt;strong\u0026gt;B2B\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;SaaS\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with\u0026amp;nbsp;\u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; for deeper data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $123,900-$150,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386426","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386426,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Intercom","first_published":"2024-11-09T19:13:17-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7372003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287032,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7372003,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Intercom","first_published":"2025-11-02T22:10:49-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386427,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Intercom","first_published":"2024-11-09T19:13:51-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7725837","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391183,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7725837,"updated_at":"2026-03-27T08:08:52-04:00","requisition_id":"JR105541","title":"Principal Engineer, Fin AI Agent","company_name":"Intercom","first_published":"2026-03-26T12:36:04-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we\u0026#39;re just getting started. We\u0026#39;re on the cutting edge of defining how AI agents should work — inventing paradigms that didn\u0026#39;t exist six months ago and discovering entirely new problem spaces every time we push the technology further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You\u0026#39;ll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you\u0026#39;re the person who makes that happen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will you do?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner at the strategic pillar level.\u0026lt;/strong\u0026gt; You\u0026#39;ll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Spin up 0-to-1 work streams.\u0026lt;/strong\u0026gt; Bring together engineers who\u0026#39;ve never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute on the most ambiguous, highest-stakes problems.\u0026lt;/strong\u0026gt; You\u0026#39;re hands-on. You write code, you ship features, you\u0026#39;re deep in the weeds. We\u0026#39;ve seen too many Principal Engineers who are brilliant but too far from execution to be effective here.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead experimental work at the AI frontier.\u0026lt;/strong\u0026gt; Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we\u0026#39;re building are new paradigms for customer-facing software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape long-term technical strategy through execution.\u0026lt;/strong\u0026gt; Your hands-on work informs the architecture. You\u0026#39;re simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work across the full stack in an AI-first development environment.\u0026lt;/strong\u0026gt; Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You\u0026#39;ll push the boundaries of what\u0026#39;s possible with AI-assisted development and help shape how the entire engineering org works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the bar for the people around you.\u0026lt;/strong\u0026gt; Give direct, actionable feedback that changes outcomes. We don\u0026#39;t need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What are we looking for?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The core requirement: engineering depth and product thinking.\u0026lt;/strong\u0026gt; We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don\u0026#39;t want engineers who are technically brilliant but disconnected from the product. And we don\u0026#39;t want product-minded engineers who have great instincts but can\u0026#39;t execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond that:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operated at real scale and has builder energy.\u0026lt;/strong\u0026gt; You\u0026#39;ve likely spent time at companies operating at significant scale — the kind of environment where you\u0026#39;ve seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency.\u0026lt;/strong\u0026gt; You\u0026#39;re actively experimenting with AI-assisted development, pushing the boundaries of what\u0026#39;s possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep technical depth with breadth.\u0026lt;/strong\u0026gt; You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication as a superpower.\u0026lt;/strong\u0026gt; You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Extreme autonomy.\u0026lt;/strong\u0026gt; You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you\u0026#39;re the kind of engineer who waits to be told what to work on, this isn\u0026#39;t the right role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical thinking about the business.\u0026lt;/strong\u0026gt; You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;At least ~10+ years of experience\u0026lt;/strong\u0026gt;, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stack agnostic.\u0026lt;/strong\u0026gt; We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you\u0026#39;re great with a high-level programming language and fluent with AI-assisted development, you\u0026#39;ll be productive fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why Intercom, why now?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fin is #1 — and the race is heating up.\u0026lt;/strong\u0026gt; We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A rare pivot that actually worked.\u0026lt;/strong\u0026gt; Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-first engineering culture.\u0026lt;/strong\u0026gt; Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We\u0026#39;re investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You\u0026#39;ll be at the sharp edge of figuring out what this means for how teams work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The sweet spot.\u0026lt;/strong\u0026gt; Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn\u0026#39;t. You come to Intercom if you want the impact of a startup with the backing of a company that\u0026#39;s been winning for 15 years.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7515665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256061,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7515665,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104894","title":"Principal Engineer, Web Platform – Team Web","company_name":"Intercom","first_published":"2026-01-06T05:55:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s websites, including\u0026lt;a href=\u0026quot;https://intercom.com\u0026quot;\u0026gt; intercom.com\u0026lt;/a\u0026gt; and\u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt; fin.ai\u0026lt;/a\u0026gt;, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our \u0026lt;strong\u0026gt;Principal Engineer\u0026lt;/strong\u0026gt;, you will shape the technical direction and architectural evolution of our web platform and systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Intercom’s web stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality, cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders — communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership, and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with modern web stacks and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data infrastructure, including event instrumentation, and analytics tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases — even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7515664","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256061,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7515664,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104894","title":"Principal Engineer, Web Platform – Team Web","company_name":"Intercom","first_published":"2026-01-06T05:39:18-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s websites, including\u0026lt;a href=\u0026quot;https://intercom.com\u0026quot;\u0026gt; intercom.com\u0026lt;/a\u0026gt; and\u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt; fin.ai\u0026lt;/a\u0026gt;, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our \u0026lt;strong\u0026gt;Principal Engineer\u0026lt;/strong\u0026gt;, you will shape the technical direction and architectural evolution of our web platform and systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Intercom’s web stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality, cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders — communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership, and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with modern web stacks and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data infrastructure, including event instrumentation, and analytics tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases — even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7574853","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3338953,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7574853,"updated_at":"2026-01-29T11:52:26-05:00","requisition_id":"JR105375","title":"Principal, Integrated Campaigns Strategist","company_name":"Intercom","first_published":"2026-01-29T11:52:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, you’ll have the chance to shape the future of customer engagement at a company that’s redefining customer service through AI.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal, Integrated Campaigns Strategist, you’ll architect and lead the execution of high-impact, global campaigns that generate measurable pipeline and revenue growth for a business at the forefront of the AI agent revolution. Your strategic vision and ability to deliver innovative, data-driven campaigns will help Intercom establish category leadership in the rapidly evolving AI agent market and set the new standard for customer experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Team and role summary\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll join Intercom’s GTM organization, reporting into the Demand Generation team. We are a fast-paced, high-agency group obsessed with delivering world-class, AI-powered customer experiences at scale. Our mission is to accelerate Intercom’s growth by building and executing innovative, full-funnel campaigns that resonate with our target audiences and drive business results.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal, Integrated Campaigns Strategist, you’ll be the strategic quarterback for your campaign portfolio. You will partner closely with product marketing, content, creative, brand, field marketing, and sales, orchestrating cross-functional teams to design and deliver cohesive campaigns that consistently meet pipeline contribution targets. You’ll thrive in an environment that values ownership, speed, and a relentless focus on customer needs.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end strategy and execution of integrated campaigns for a key audience or solution area, driving measurable pipeline growth and revenue impact across global markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic quarterback for your campaign portfolio. Orchestrate cross-functional teams across product marketing, content, creative, digital, field marketing, and sales to build and deliver high-impact campaigns that resonate with your target audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain rigorous campaign processes, timelines, and governance frameworks that ensure flawless execution across multiple concurrent initiatives while continuously identifying opportunities to streamline workflows and improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop comprehensive campaign strategies that span the full funnel, from awareness through conversion, leveraging multiple channels including digital advertising, email, webinars, virtual and live events, content syndication, and sales enablement plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with regional teams to ensure campaigns are adapted for local relevance while maintaining global consistency and brand alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate market insights, competitive intelligence, and customer behavior into compelling campaign narratives and journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with content and product marketing to plan audience-specific content roadmaps and campaign assets (research reports, guides, webinars, customer stories, demos, etc) that move prospects through the funnel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously monitor campaign results across key metrics including MQL generation, pipeline contribution, target account penetration, and ROI. Identify optimization opportunities and share learnings across the organization to drive continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion innovation in go-to-market strategy by testing new approaches, staying ahead of market trends, audience behaviors, and emerging channels, and leveraging AI-powered tools to enhance campaign effectiveness and drive competitive differentiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As needed, partner with RevOps/IT to optimize marketing automation and performance dashboards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of B2B marketing experience with demonstrated expertise in integrated campaigns, demand generation, content marketing, and/or account-based marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record developing, executing, and scaling global, omni-channel campaigns that drive significant pipeline and revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated command of B2B pipeline metrics, marketing attribution, ROI, and executive-level performance reporting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to synthesize complex information to drive clarity. Comfortable using campaign data to prioritize, make trade-offs, and identify actionable optimizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional project management capabilities with demonstrated ability to orchestrate complex, global initiatives across multiple stakeholders and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and presentation skills, particularly when engaging stakeholders and presenting campaign strategies and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering effectively with sales teams to build pipeline and support revenue goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at using Marketo, Salesforce, and Tableau; skilled at workflow process design and change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at high-growth technology companies with dynamic, fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity, resilience, and a growth mindset. Proven ability to thrive in ambiguity and change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in marketing, business, or related field required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in B2B SaaS/technology product marketing or similar roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing campaign playbooks and frameworks that enable regional teams to localize and execute with autonomy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools and their application to marketing workflows for research, content development, campaign optimization, and performance analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine interest in how AI is transforming customer service and a drive to be part of that transformation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $175,500 - $220,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7232569","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3239976,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7232569,"updated_at":"2026-04-01T06:48:23-04:00","requisition_id":"JR104852","title":"Principal Product Marketing Manager","company_name":"Intercom","first_published":"2025-11-25T07:15:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the narratives that shape how Intercom wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground.\u0026amp;nbsp;This is a senior IC role. You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Field and campaign narratives\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the narratives the field uses in market: purpose-built for how buyers evaluate and buy, not a watered-down message doc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-create campaign approaches with Integrated Marketing and Campaigns: you own the messaging and narrative, they own channel strategy and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to raise the bar on how the field sells our product and platform, from launch narrative through to role-specific assets and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in field knowledge and confidence through data, call reviews, and rep conversations, and find ways to close them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Sales plays and commercial growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with GTM strategy and commercial teams to identify growth opportunities : cross-sell, upsell, new places to sell existing products : and co-define play strategy grounded in white space analysis and buyer insight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the messaging for each play; work with GTM Programs, Campaigns, and Enablement to develop the content and assets that bring it to life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test whether messaging is working - through field feedback, conversion signals, and rep confidence - and iterate quickly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Solutions and persona messaging\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build solutions-level messaging that goes beyond individual products to articulate the broader value of Intercom when capabilities work together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how we navigate multiple buyer personas - ensuring each has a narrative that speaks to their priorities without fragmenting the overall message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks that give reps a sharper way into multi-stakeholder deals, flexing across personas without losing the platform story\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;White space and competitive strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify where we\u0026#39;re winning and where there\u0026#39;s untapped opportunity - build the positioning, narrative, and campaigns to shape those opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Research and GTM teams to run a sustainable competitive intelligence program - tracking moves, updating positioning, and keeping the field current without creating noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalise competitive strategy so the field can act on it: battle cards, competitive plays, and objection handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesise win/loss data, customer interviews, and market signals into strategic recommendations that feed back into product and ICP decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in product marketing, solutions marketing, or competitive intelligence at a B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned competitive strategy end-to-end - not just battle cards, but how a company positions itself against a moving market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built field and campaign narratives that landed and can speak to what worked, what didn\u0026#39;t, and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve operated where product ships faster than messaging can keep up, and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between sharp positioning and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can write for a VP of CX and a sales rep in the same week and know exactly how the message needs to shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy, you take it all the way to execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a room with sales leadership discussing why we\u0026#39;re losing deals, and equally comfortable writing the battle card that fixes it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker - you build frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You understand AI and technical products\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand and are keen to learn about the technical differentiation of AI across the stack - model, app and infrastructure layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a POV on where the AI customer service market is going, not just where it is\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Attributes we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious \u0026amp;amp; Competitive - \u0026lt;/strong\u0026gt;You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident \u0026amp;amp; Decisive - \u0026lt;/strong\u0026gt;You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious \u0026amp;amp; Intellectually Engaged - \u0026lt;/strong\u0026gt;You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivers Great Work \u0026amp;amp; Works Hard - \u0026lt;/strong\u0026gt;You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Internet-Native - \u0026lt;/strong\u0026gt;You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful \u0026amp;amp; Creative - \u0026lt;/strong\u0026gt;You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient \u0026amp;amp; Change-Oriented - \u0026lt;/strong\u0026gt;You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication (Especially Writing) - \u0026lt;/strong\u0026gt;You\u0026#39;re excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creativity - \u0026lt;/strong\u0026gt;You come up with new ideas and new ways of doing things. You see connections others miss. You\u0026#39;re not constrained by how things worked before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical Thinking - \u0026lt;/strong\u0026gt;You reason from first principles. You don\u0026#39;t accept \u0026quot;that\u0026#39;s how it\u0026#39;s always been done.\u0026quot; You question assumptions and find better ways forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research - \u0026lt;/strong\u0026gt;You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers-what does a sales rep need? What blockers does a Marketing Generalist face?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration - \u0026lt;/strong\u0026gt;You work well across functions. You build trust quickly. You make other people better and more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Building - \u0026lt;/strong\u0026gt;You\u0026#39;re good at making connections and building relationships-from internal stakeholders to customers to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis - \u0026lt;/strong\u0026gt;You measure whether what you\u0026#39;re doing is having impact. You use data to make decisions and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We also provide a full benefits package to all regular employees.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6781237","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3116778,"location":{"name":"Berlin, Germany; Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6781237,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR103189","title":"Product Design Director","company_name":"Intercom","first_published":"2025-04-10T07:49:00-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Intercom is hiring a Product Design Director who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Why you should join Intercom today\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. Design is changing rapidly in the age of AI, and our designers at Intercom are at the forefront of defining this new role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. We’re not a startup, but we move like one–there’s urgency, pace, and energy. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Why this role exists\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This year, we’re doubling down on craft, execution, and design leadership. In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We’re tearing up old playbooks. Shipping faster. Going deeper on detail. And raising the bar on everything we put in front of a customer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Product Design Director to be the overall design leader of our high-performing centralised design team focussed solely on building Fin. This is not a maintenance role. It’s a build-and-scale role. Our goal is nothing less than breakout success in the major new category of AI Agents for Customer Support. You’ll be a direct partner to product and engineering leaders across the company to define and ship what’s next — not what’s already been done before.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We need leaders—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy or people-management only role. We need a maker, a doer, a leader. Somebody who loves to partner and can lead through the work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Must Have Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading and growing \u0026lt;strong\u0026gt;high-performing design teams\u0026lt;/strong\u0026gt; in product-first companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hiring, coaching, and developing designers at all levels — from IC to leaders/managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning execution across a primary product line and a portfolio of features. Driving design excellence through every detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thriving in ambiguous, fast-changing environments — and turning chaos into clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving a team to \u0026lt;strong\u0026gt;ship great software\u0026lt;/strong\u0026gt;, not just making decks about it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong visual sensibility, high standards for craft, and an eye for detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026lt;strong\u0026gt; product taste\u0026lt;/strong\u0026gt; — you know what great looks like, and you can help teams get there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Who This Role Is Not For\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;People who need certainty, full specs, or clear org charts to get started.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leaders who lean back and wait for direction, rather than leaning in and making things happen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Those who are satisfied with “good enough” — this is a role for someone who sees the extra 10% that makes a product unforgettable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anyone wedded to structures and systems that worked five years ago. We’re rewriting how software gets built — and you’ll help define what the next 10 years look like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Day-to-Day Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;What you’ll be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and inspire a team of designers and design leaders working across multiple product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your Product and Engineering leadership counterparts to lead a product division — aligning strategy, driving decisions, and unblocking delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and uphold an extremely high bar for craft — from UX flow to pixels to polish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve problems from first principles, not templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help your team make hard decisions, move fast, and focus on outcomes over process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a design quality amplifier — noticing the details others miss, and pushing the work to where it needs to be.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay hands-on in the work — reviewing designs, jumping into critiques, and driving clarity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What Success Looks Like\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Your team is delivering high-quality product work at speed — consistently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve hired exceptional talent and helped your existing team grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve partnered with other design leaders and operations functions to implement the correct amount of structure and rigour required for success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product and engineering leadership love partnering with you — you unlock forward progress and raise the ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your designers are solving meaningful customer problems and sweating the final 10% of craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a key player in shaping how the entire company builds product in the AI era — not following playbooks, but writing new ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h3\u0026gt;Interview Process\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Ready to build something great?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6810055","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2556013,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6810055,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Product Engineer","company_name":"Intercom","first_published":"2025-04-16T00:18:34-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, \u0026lt;/span\u0026gt;Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What happens when I apply?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.io/how-we-hire-engineers-part-1/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;here\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. The following step will be a phone interview with one of our engineers which will focus on technical and\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.io/how-we-hire-engineers-part-2-culture-contribution/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;culture contribution\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435704,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428373,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Product Engineer","company_name":"Intercom","first_published":"2024-11-23T01:32:09-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, \u0026lt;/span\u0026gt;Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;to let you spend valuable time with your loved ones\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We\u0026#39;re committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7755824","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398866,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7755824,"updated_at":"2026-03-31T18:02:10-04:00","requisition_id":"JR105688","title":"Recruiting Coordinator (12 month Fixed-term)","company_name":"Intercom","first_published":"2026-03-31T16:21:05-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Recruiting is a key driver to Intercom’s success. As a Recruiting Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigate complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. You will be expected to be in the office in Dublin at least 3 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support recruiters and hiring panels by opening, organising, and maintaining recruitment data in our ATS. Generate reports and provide data insights as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with posting job openings on various job boards and Intercom\u0026#39;s careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimise recruitment operations, including organising recruitment events, managing recruitment campaigns, and coordinating with external vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intercom’s mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of experience in a recruiting coordinator or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, high sense of urgency, and prioritisation and multi-tasking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Affinity for improving and caring for the candidate experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple tools and systems: GSuite, Microsoft office and applicant tracking systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with our scheduling, recruiting and HR Systems (Greenhouse, Workday, Candidate FYI)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve breakfast and lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The hourly pay range for candidates based in the San Francisco Bay Area is $33.65 to $42.79. Actual hourly pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386908","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3264084,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386908,"updated_at":"2026-03-31T22:35:08-04:00","requisition_id":"JR104967","title":"Relationship Manager, Commercial","company_name":"Intercom","first_published":"2025-11-10T14:44:38-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop advanced knowledge of your customers\u0026#39; businesses and goals while accurately forecasting sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report all key metrics related to customer growth, retention and Intercom product usage growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing a large book of business; 120 accounts (retention, renewals, \u0026amp;amp; account growth)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing procurement processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain deep client relationships across levels in complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $132,836-$170,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7391691","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277180,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7391691,"updated_at":"2026-03-27T20:40:23-04:00","requisition_id":"JR105051","title":"Relationship Manager, MidMarket","company_name":"Intercom","first_published":"2025-11-12T11:27:03-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Intercom’s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Intercom’s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a large book of business (85+ accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,000 - $265,440. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345184","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277180,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7345184,"updated_at":"2026-03-27T20:39:33-04:00","requisition_id":"JR105051","title":"Relationship Manager, MidMarket","company_name":"Intercom","first_published":"2025-10-27T11:32:29-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Intercom’s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Intercom’s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a large book of business (85+ accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,400 - $240,500. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7657462","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371906,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7657462,"updated_at":"2026-03-04T16:38:43-05:00","requisition_id":"JR105579","title":"Relationship Manager, Senior MidMarket","company_name":"Intercom","first_published":"2026-03-04T16:38:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Relationship Manager (Account Manager), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Intercom\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing AI business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7755890","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398871,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7755890,"updated_at":"2026-04-01T22:20:08-04:00","requisition_id":"JR105681","title":"Revenue Accounting Manager","company_name":"Intercom","first_published":"2026-04-01T22:20:08-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Director, Revenue Accounting, this position will play a highly impactful role in building and scaling a world-class revenue accounting function at Intercom. You will collaborate across Revenue, Finance, IT, Legal, and GTM teams to ensure accurate and efficient revenue operations as the business continues to grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be instrumental in leading key aspects of the month-end close, standardizing reconciliations and analytical processes, and improving the overall rigor and scalability of our revenue accounting operations. You’ll also help drive automation and leverage AI-powered tools to modernize workflows and reduce manual effort.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a driven, open-minded, and technically strong individual with deep revenue accounting experience who is excited to build scalable processes in a fast-paced AI environment. This role requires strong knowledge of U.S. GAAP (ASC 606), excellent communication skills, and the ability to partner cross-functionally to operationalize complex revenue flows.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead key components of the monthly, quarterly, and annual revenue close processes, ensuring accuracy, completeness, and timeliness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and inspire a high-performing revenue accounting team, bringing a strong passion for people management, coaching, and creating an environment where individuals can thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and standardize reconciliations for revenue-related accounts, including deferred revenue, unbilled AR, and related balance sheet accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform and enhance flux and variance analyses for revenue and related accounts, identifying key drivers and explaining business trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Revenue Operations, Billing, Deal Desk, and GTM teams to ensure accurate and scalable revenue processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with ASC 606, including proper treatment of SaaS and usage-based revenue streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize revenue recognition within NetSuite ARM (Advanced Revenue Management), ensuring system integrity and accurate outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance Systems and Data teams to improve data flows and reporting, leveraging tools such as Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and assess the accounting impact of new product offerings, pricing changes, and contract structures, ensuring proper revenue treatment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process improvements and automation initiatives, including the use of AI tools to streamline reconciliations, reporting, and close activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, document, and maintain strong internal controls over revenue processes, ensuring audit readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support external audits, including preparation of documentation and responding to auditor inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and support systems implementation and enhancement projects across the quote-to-cash cycle, including defining revenue accounting requirements, partnering closely with Finance Systems teams, and driving UAT efforts for system changes and new product launches.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting or Finance; CPA strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5–7+ years of progressive accounting experience, with a strong focus on revenue accounting (SaaS/Usage experience preferred).\u0026lt;br\u0026gt;Deep understanding of U.S. GAAP and ASC 606 revenue recognition principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience leading or supporting month-end close processes, including reconciliations and variance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with NetSuite, including NetSuite ARM (Advanced Revenue Management) as a revenue accounting engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to standardize processes and improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in and experience leveraging automation and AI tools to enhance accounting workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally and influence stakeholders across Finance, GTM, and Systems teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, organized, and able to manage multiple priorities in a fast-paced, high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of ownership, accountability, and a proactive, “build and improve” mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;San Francisco/Chicago\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $155,000-$193,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7546384","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3340448,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7546384,"updated_at":"2026-03-24T12:17:57-04:00","requisition_id":"JR105401","title":"Sales Development Coordinator (6 month FTC) ","company_name":"Intercom","first_published":"2026-02-09T11:43:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Development organization is a key driver of Intercom’s growth, acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally, guiding them through the early stages of the sales process - and laying the foundation for future careers across our Go-to-Market teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we’re customer-obsessed and driven to transform online customer service through a human + AI approach. We believe in balancing working hard with working smart - using data, strategy, and creativity to drive results and continuously improve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Sales Development Coordinator to join our Enterprise Sales team. This is a hands-on, learning-focused role designed for someone looking to build strong foundations in sales development, customer engagement, and account research.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a key role in nurturing low-intent prospects, improving the quality of our account and contact data, and enabling Account Executives and Business Development Representatives to engage more effectively with high-potential prospects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is intended as a stepping stone into Sales. Successful candidates may progress into a full-time Sales Development Representative role based on performance, readiness, and business needs.You will receive coaching and enablement to prepare for progression into an SDR position.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Coordinator, you’ll work closely with the Enterprise Sales teams across several core areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow up on inbound leads and engage with early-stage prospects, helping qualify interest and route opportunities appropriately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct account and prospect research to support outbound efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build organisation maps for key personas, including roles across Customer Support, Product, AI, and Digital Transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a Bachelor\u0026#39;s degree in Business, Sales, Technology, or a related field or early in your career with less than 2 years of professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable engaging with prospects via email and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using tools such as LinkedIn and Google Workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and self-motivated, with the ability to manage tasks independently with light guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about technology, AI, sales, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and strong follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to build a long-term career in sales\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Prior sales experience is not required, this role is designed for someone early in their career or transitioning into sales.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is 51,000 - 56,700. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7695468","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3383146,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7695468,"updated_at":"2026-03-10T12:30:35-04:00","requisition_id":"JR105629","title":"Sales Development Representative ","company_name":"Intercom","first_published":"2026-03-10T12:30:35-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers to help them understand the value of Intercom, and moving them forward in the sales process. As Intercom\u0026#39;s first point of contact you’ll play a monumental role in showcasing the Intercom brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Intercom, you join a community that believes in your future as a power-house closer! We\u0026#39;re looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engaging with potential and current customers to assess mutual fit via Intercom Inbox, phone, email \u0026amp;amp; Linkedin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Intercom’s potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Account Executives to build pipeline and drive deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and the value we can provide our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with cross-functional partners to continuously better our workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional listening skills \u0026amp;amp; the ability to take quick action on what you’ve learned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and time management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectual curiosity and problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and coachable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-3 years of work experience (Sales and/ SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The pay range for candidates within the Chicago is $33.51 - $41.86 per hour, along with incentive compensation ranging from approximately $21,870 - $26,123. For full-time employment, the estimated all-in annual compensation range (OTE) is $69,716 - $87,075. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law.All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7681157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3378521,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7681157,"updated_at":"2026-03-06T10:15:51-05:00","requisition_id":"JR105613","title":"Sales Operations Manager, Emerging AI Products","company_name":"Intercom","first_published":"2026-03-06T10:15:51-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical, curious, and impact-driven Sales Operations \u0026amp;amp; Strategy Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new Emerging AI Products sales team at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the founding sales operations and strategy team member supporting this organisation, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that enable our sales team to bring new AI products to the market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be the strategic partner to our head of\u0026amp;nbsp; Sales, Emerging AI products and their global organization. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Collaboration \u0026amp;amp; Stakeholder Management: \u0026lt;/strong\u0026gt;Act as a trusted advisor and strategic partner to emerging AI product sales leadership, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting. Follow and improve clear, efficient intake processes for new Sales Operations requests, ensuring effective prioritization and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership: \u0026lt;/strong\u0026gt;Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business, territory coverage models and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forge Strong Partnerships: \u0026lt;/strong\u0026gt;Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation: \u0026lt;/strong\u0026gt;Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovate with AI: \u0026lt;/strong\u0026gt;Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Operational \u0026lt;/strong\u0026gt;Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s Degree \u0026lt;/strong\u0026gt;in a relevant field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience \u0026lt;/strong\u0026gt;in Sales Operations, Revenue Operations, Management Consulting, or Corporate Strategy, ideally within a high-growth SaaS or AI company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Salesforce expertise\u0026lt;/strong\u0026gt;: reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional analytical and data modeling skills\u0026lt;/strong\u0026gt;: expert in Excel/Google Sheets; able to translate complex data into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong project management skills\u0026lt;/strong\u0026gt;: able to manage multiple projects from scope to delivery; organized and detail-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional communication\u0026lt;/strong\u0026gt;: clear and compelling written and verbal skills; adept at presenting insights and recommendations to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic business acumen\u0026lt;/strong\u0026gt;: able to translate sales strategy into operational plans; proactive, structured problem-solver with good judgment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Enterprise Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI to enhance reporting, analysis, or workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7776018","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404146,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7776018,"updated_at":"2026-04-03T10:57:49-04:00","requisition_id":"JR105648","title":"Senior AI Deployment Architect","company_name":"Intercom","first_published":"2026-04-02T14:39:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and \u0026lt;em\u0026gt;fully automated\u0026lt;/em\u0026gt; support experiences that make every single customer feel understood and valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize the playbook for Fin deployment across our customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a change management methodology that supports customers through the transformation of their Support Organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deployment strategy for our comprehensive suite of AI-tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the rest of the Professional Services team to execute customer deployments of Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help guide the Success \u0026amp;amp; Solutions organization to develop a robust set of best practices to scale across our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide detailed feedback to our Product team on high priority features requested by customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 Years in a Customer Facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle multiple client projects simultaneously and prioritize tasks effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and driving customer success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Agents and / or generative AI\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of RESTful API integrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Knowledge Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;141,800\u0026lt;/span\u0026gt;-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;169,313\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7774407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404146,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7774407,"updated_at":"2026-04-03T10:57:49-04:00","requisition_id":"JR105648","title":"Senior AI Deployment Architect","company_name":"Intercom","first_published":"2026-04-02T14:39:08-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and \u0026lt;em\u0026gt;fully automated\u0026lt;/em\u0026gt; support experiences that make every single customer feel understood and valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize the playbook for Fin deployment across our customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a change management methodology that supports customers through the transformation of their Support Organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deployment strategy for our comprehensive suite of AI-tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the rest of the Professional Services team to execute customer deployments of Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help guide the Success \u0026amp;amp; Solutions organization to develop a robust set of best practices to scale across our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide detailed feedback to our Product team on high priority features requested by customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 Years in a Customer Facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle multiple client projects simultaneously and prioritize tasks effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and driving customer success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Agents and / or generative AI\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of RESTful API integrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Knowledge Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $157,500-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;188,125\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7735288","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339750,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7735288,"updated_at":"2026-03-19T08:16:53-04:00","requisition_id":"JR105388","title":"Senior AI Deployment Consultant","company_name":"Intercom","first_published":"2026-03-19T08:16:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Intercom — especially within our Professional Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform hands-on configuration of Intercom features — including automation, workflows, and reporting — supported by engineers for advanced technical steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product and R\u0026amp;amp;D teams to surface feedback, identify improvements, and help shape future innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing large, complex projects with multiple stakeholders and work streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with a structured, proactive, and detail-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with strong problem-solving, prioritization, and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology, AI, and helping customers succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timeliness — Are your projects on-schedule against the dedicated timelines?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7544457","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339750,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7544457,"updated_at":"2026-03-19T08:16:08-04:00","requisition_id":"JR105388","title":"Senior AI Deployment Consultant","company_name":"Intercom","first_published":"2026-01-19T11:57:12-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It’s an exciting time at Intercom — especially within our Professional Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Deployment Consultant\u0026lt;/strong\u0026gt;, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform hands-on configuration of Intercom features — including automation, workflows, and reporting — supported by engineers for advanced technical steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities, including integrations, data migrations, and security reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product and R\u0026amp;amp;D teams to surface feedback, identify improvements, and help shape future innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing large, complex projects with multiple stakeholders and work streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with a structured, proactive, and detail-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with strong problem-solving, prioritization, and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a fast-paced, changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology, AI, and helping customers succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be measured?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automation Rate - Are you driving your customers to achieve high adoption of Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timeliness — Are your projects on-schedule against the dedicated timelines?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7464294","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7464294,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR103483","title":"Senior AI Product Manager","company_name":"Intercom","first_published":"2025-12-12T04:40:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7377200","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7377200,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR103483","title":"Senior AI Product Manager","company_name":"Intercom","first_published":"2025-11-20T08:26:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7464291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7464291,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR103483","title":"Senior AI Product Manager","company_name":"Intercom","first_published":"2025-12-12T04:36:29-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7544673","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339833,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7544673,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR105364","title":"Senior Community Events Marketing Manager","company_name":"Intercom","first_published":"2026-01-20T03:49:05-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin Meetups in major cities in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Community Events Marketing Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R\u0026amp;amp;D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate is an experienced events marketer who is passionate about building communities and brands.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Fin Meetups and events that support our Community strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to connect in-person events with our online Community strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing teams to leverage other assets for events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop brand-focused metrics to demonstrate the impact of your events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of events marketing experience at a technology company, preferably in a community-oriented role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independent project driver who delights in organizing and executing with high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first marketer who already uses AI wherever possible to help evolve their function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand brand awareness metrics, and can demonstrate the impact of your events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand the AI market and the topics customer service and product leaders are interested in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Marketo and Intercom is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $143,100 - $177,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7294817","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3263388,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7294817,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104955","title":"Senior Customer Experience Architect","company_name":"Intercom","first_published":"2025-10-10T05:07:59-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Customer Support Leader to join our Professional Services as a thought leader to inspire and guide our customers to deliver the Customer Support experiences of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we’re driving the cutting-edge new wave of Customer Support, developing modern strategies and Support organization models built around an AI-first strategy which provides 24/7 personalized, actionable, self-serve support. In this pivotal role, your expertise will be instrumental in advising our customers through this transformative process - you’ll be immersing yourself in their organization, tech stack, operations, current challenges, and vision for the future in order to uncover opportunities for growth and optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the catalyst for change - empowering our customers to embrace a revolutionary change to their business, enhancing their ability to deliver exceptional customer experiences, streamline processes, and drive value to the business. You will be at the forefront of innovation. Leading by example and inspiring others to think creatively and embrace new possibilities. Your vision and expertise will shape the future of Customer Support, leaving a lasting legacy in the industry!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop an In-depth Understanding of Customer Needs\u0026lt;/strong\u0026gt;: Immerse yourself in our customers’ unique service strategies and challenges to identify AI-first opportunities that transform their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Strategic Insight and Alignment Sessions\u0026lt;/strong\u0026gt;: Facilitate workshops with customer stakeholders to align on goals, explore AI-driven solutions, and drive key decisions that impact customer experience and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive AI-First Adoption and Success\u0026lt;/strong\u0026gt;: Guide customers in adopting and fully integrating our AI-driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Customized Support Models\u0026lt;/strong\u0026gt;: Work with customers to develop tailored, AI-driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provide Data-Driven Recommendations\u0026lt;/strong\u0026gt;: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Promote Continuous Improvement and Best Practices\u0026lt;/strong\u0026gt;: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-functionally for Customer Success\u0026lt;/strong\u0026gt;: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build a Knowledge Repository:\u0026lt;/strong\u0026gt; Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high-quality results across future projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in customer support system implementation; experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle multiple client projects simultaneously and prioritize tasks effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and driving customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7416941","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250473,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7416941,"updated_at":"2026-03-30T19:35:23-04:00","requisition_id":"JR104904","title":"Senior Customer Success Manager (Portuguese Speaker)","company_name":"Intercom","first_published":"2025-11-21T17:24:35-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $180,000 - $215,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7416944","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250473,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7416944,"updated_at":"2026-03-30T19:35:22-04:00","requisition_id":"JR104904","title":"Senior Customer Success Manager (Portuguese Speaker)","company_name":"Intercom","first_published":"2025-11-21T17:24:36-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $162,000 - $193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7574783","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3349387,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7574783,"updated_at":"2026-02-26T11:19:36-05:00","requisition_id":"JR105383","title":"Senior Data Engineering Manager ","company_name":"Intercom","first_published":"2026-01-29T12:47:46-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The volume and velocity of data at Intercom are exploding, fueled by our growth and our drive to integrate more sophisticated, AI-assisted data solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Engineering team is the critical engine powering Intercom\u0026#39;s future. We are responsible for building and maintaining the distributed foundations that transform raw information into actionable intelligence, empowering all Intercom teams, from Product to Research. We are looking for a seasoned Senior Data Engineering Manager to take ownership of key data initiatives and drive these efforts forward.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is about impact and ownership. You will lead a team at the forefront of designing and evolving the core infrastructure that powers our entire data ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Next-Gen Platform Evolution: \u0026lt;/strong\u0026gt;Partner with product and business teams and lead the architectural design and implementation of the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement Through Tooling: \u0026lt;/strong\u0026gt;Partner closely with Analytics Engineers, Analysts, and Data Scientists to build the self-service tooling and infrastructure they need to move fast and deploy safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Quality Guardianship: \u0026lt;/strong\u0026gt;Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high-throughput environment (where dozens of changes can ship daily).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Driving Automation\u0026lt;/strong\u0026gt;: Develop automation and tooling that streamlines the creation and discovery of high-quality analytics data, making the entire data lifecycle more efficient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Strategic Impact You\u0026#39;ll Drive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To put things in context, here are examples of the strategic, company-shaping initiatives you will be expected to own and drive as a Senior Data Engineering Manager:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Data Platform Strategy: \u0026lt;/strong\u0026gt;Build the data acquisition strategy that will enable us to build the next generation of business focused internal software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conversational BI Strategy\u0026lt;/strong\u0026gt;: Lead the charge to shift away from complex, technical reporting toward natural language interaction to make data truly democratized and accessible, users should be able to query information—getting both raw numbers and contextual narratives instantly—without needing a data science degree or waiting on analysts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Warehousing Strategy: \u0026lt;/strong\u0026gt;Lead the architectural- and cost review and revamp of our core data infrastructure and to ensure it can scale exponentially for future growth and advanced use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Recent Wins You\u0026#39;ll Build Upon:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI-assisted Local Analytics Development Environment for Airflow and DBT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-rich AI apps containerized on Snowflake SPCS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A new, modern data catalog solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who you are:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You are a leader, a builder, and a problem-solver who thrives on solving real world business problems.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Essentials:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7+ Years Experience: \u0026lt;/strong\u0026gt;You have a proven, full-time career history in the data space, leading teams of 6+ Engineers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Focus:\u0026lt;/strong\u0026gt; You can communicate complex technical solutions to a business focused audience and vice versa. You are comfortable interacting with stakeholders across the entire breadth of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Depth: \u0026lt;/strong\u0026gt;Your team will be responsible for the majority of execution, but you’re not afraid to get your hands dirty and write code when it’s needed. You lead from the front.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Leader \u0026amp;amp; Mentor: \u0026lt;/strong\u0026gt;You naturally recognize opportunities to step back and mentor others, understanding when your guidance will multiply the team\u0026#39;s output.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points (Our Modern Stack Knowledge):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Airflow at Scale: \u0026lt;/strong\u0026gt;Extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high-volume environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Data Stack Fluency:\u0026lt;/strong\u0026gt; Familiarity with tools like Snowflake and DBT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Future-Focused:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;You keep a keen eye on industry trends and emerging technologies, always thinking about what\u0026#39;s next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Next Steps\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are passionate about designing resilient analytics infrastructure that scales with a high-growth, global product, we encourage you to apply!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7574762","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3349387,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7574762,"updated_at":"2026-02-26T11:19:38-05:00","requisition_id":"JR105383","title":"Senior Data Engineering Manager ","company_name":"Intercom","first_published":"2026-01-29T12:47:45-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The volume and velocity of data at Intercom are exploding, fueled by our growth and our drive to integrate more sophisticated, AI-assisted data solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Engineering team is the critical engine powering Intercom\u0026#39;s future. We are responsible for building and maintaining the distributed foundations that transform raw information into actionable intelligence, empowering all Intercom teams, from Product to Research. We are looking for a seasoned Senior Data Engineering Manager to take ownership of key data initiatives and drive these efforts forward.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is about impact and ownership. You will lead a team at the forefront of designing and evolving the core infrastructure that powers our entire data ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Next-Gen Platform Evolution: \u0026lt;/strong\u0026gt;Partner with product and business teams and lead the architectural design and implementation of the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement Through Tooling: \u0026lt;/strong\u0026gt;Partner closely with Analytics Engineers, Analysts, and Data Scientists to build the self-service tooling and infrastructure they need to move fast and deploy safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Quality Guardianship: \u0026lt;/strong\u0026gt;Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high-throughput environment (where dozens of changes can ship daily).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Driving Automation\u0026lt;/strong\u0026gt;: Develop automation and tooling that streamlines the creation and discovery of high-quality analytics data, making the entire data lifecycle more efficient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Strategic Impact You\u0026#39;ll Drive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To put things in context, here are examples of the strategic, company-shaping initiatives you will be expected to own and drive as a Senior Data Engineering Manager:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Data Platform Strategy: \u0026lt;/strong\u0026gt;Build the data acquisition strategy that will enable us to build the next generation of business focused internal software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conversational BI Strategy\u0026lt;/strong\u0026gt;: Lead the charge to shift away from complex, technical reporting toward natural language interaction to make data truly democratized and accessible, users should be able to query information—getting both raw numbers and contextual narratives instantly—without needing a data science degree or waiting on analysts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Warehousing Strategy: \u0026lt;/strong\u0026gt;Lead the architectural- and cost review and revamp of our core data infrastructure and to ensure it can scale exponentially for future growth and advanced use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Recent Wins You\u0026#39;ll Build Upon:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI-assisted Local Analytics Development Environment for Airflow and DBT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-rich AI apps containerized on Snowflake SPCS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A new, modern data catalog solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who you are:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You are a leader, a builder, and a problem-solver who thrives on solving real world business problems.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Essentials:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7+ Years Experience: \u0026lt;/strong\u0026gt;You have a proven, full-time career history in the data space, leading teams of 6+ Engineers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Focus:\u0026lt;/strong\u0026gt; You can communicate complex technical solutions to a business focused audience and vice versa. You are comfortable interacting with stakeholders across the entire breadth of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Depth: \u0026lt;/strong\u0026gt;Your team will be responsible for the majority of execution, but you’re not afraid to get your hands dirty and write code when it’s needed. You lead from the front.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Leader \u0026amp;amp; Mentor: \u0026lt;/strong\u0026gt;You naturally recognize opportunities to step back and mentor others, understanding when your guidance will multiply the team\u0026#39;s output.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points (Our Modern Stack Knowledge):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Airflow at Scale: \u0026lt;/strong\u0026gt;Extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high-volume environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Data Stack Fluency:\u0026lt;/strong\u0026gt; Familiarity with tools like Snowflake and DBT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Future-Focused:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;You keep a keen eye on industry trends and emerging technologies, always thinking about what\u0026#39;s next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Next Steps\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are passionate about designing resilient analytics infrastructure that scales with a high-growth, global product, we encourage you to apply!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7749323","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398044,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7749323,"updated_at":"2026-03-26T12:34:29-04:00","requisition_id":"JR105132","title":"Senior Data Scientist","company_name":"Intercom","first_published":"2026-03-26T12:33:14-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small -\u0026amp;nbsp; to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value. If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Intercom make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Increasingly, you will also:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft clear, compelling data stories and communicate recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and shape core RAD foundations, improving how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and solid grounding in statistics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering actionable insights that drive measurable impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product intuition, business acumen and ability to connect analysis to strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical), with a focus on driving decisions and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership, curiosity and growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (e.g. Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And increasingly important:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use AI tools (e.g. Claude Code, Cursor) to accelerate and improve your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mindset of automation and leverage - looking for ways to scale your impact beyond one-off analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines (esp dbt)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools, data products or self-serve analytics capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI across the data workflow - from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7314809","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7314809,"updated_at":"2026-03-27T08:06:31-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - AI Tooling","company_name":"Intercom","first_published":"2025-10-10T10:41:07-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7606649","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3359872,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7606649,"updated_at":"2026-03-25T06:55:59-04:00","requisition_id":"JR104347","title":"Senior Data Scientist AI Tooling","company_name":"Intercom","first_published":"2026-02-20T10:17:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7606638","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3359872,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7606638,"updated_at":"2026-03-25T06:55:58-04:00","requisition_id":"JR104347","title":"Senior Data Scientist AI Tooling","company_name":"Intercom","first_published":"2026-02-20T10:17:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6317929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6317929,"updated_at":"2026-03-27T08:06:31-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - Product Analytics","company_name":"Intercom","first_published":"2024-10-11T12:57:51-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Intercom make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll build and automate actionable models and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll craft data stories and share your findings and recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll drive and shape core RAD foundations and help us improve how the RAD org operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and experience of\u0026amp;nbsp; applying analytical and statistical approaches to problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong growth mindset and sense of ownership. Innate passion and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (such as R or Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI/Visualization tools like Tableau, Superset and Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7592087","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355796,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7592087,"updated_at":"2026-02-09T04:37:18-05:00","requisition_id":"JR105460","title":"Senior Editor ","company_name":"Intercom","first_published":"2026-02-09T04:37:18-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Intercom Creative Studio is looking for an experienced \u0026lt;strong\u0026gt;Senior Video Editor\u0026lt;/strong\u0026gt; to help build the core video capability for Intercom. This role will be a foundational member of a small, high-impact video team within ICS, responsible for shaping how our stories, products, and campaigns come to life through video—from editorial craft and narrative structure to light production and on-set collaboration when needed. While this role is primarily focused on editing, the ideal candidate is comfortable stepping into light shooting, interviewing, or on-set support when required, and brings a strong network of collaborators to help scale production as needs evolve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Director of Intercom Creative Studio, you’ll partner closely with Designers, Producers, Writers, Product Marketers, and cross-functional stakeholders\u0026amp;nbsp; to create \u0026lt;strong\u0026gt;high-production brand films, customer story mini-docs, product and campaign videos, event content, and high-volume performance marketing assets\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;hands-on, craft-driven role\u0026lt;/strong\u0026gt; for someone who loves both storytelling and execution—someone who can cut a polished flagship piece just as confidently as they can turn around a high-performing performance edit at scale. While this role does not manage people today, it’s ideal for someone interested in growing into a \u0026lt;strong\u0026gt;future video leadership role\u0026lt;/strong\u0026gt;, helping define standards, workflows, and creative direction across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within the \u0026lt;strong\u0026gt;San Francisco–based Intercom Creative Studio\u0026lt;/strong\u0026gt;, which works across digital, print, environmental, physical goods, and everything in between. We’re building the foundation of Intercom’s video practice—and this role will help define what great looks like.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To help us better understand your skills and approach, please include a link to your portfolio or samples of your work with your application. This will allow us to see your impact and creativity in action.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Edit and deliver high-quality video content across a wide range of formats, including:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Brand campaign films and hype videos for launches, events, and special initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Polished customer story and mini-documentary content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product and feature videos in partnership with motion and product marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-volume, performance-driven video assets for paid, lifecycle, and social channels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support light video production needs, including occasional shooting, interviewing, or directing contributors on set for customer stories, internal content, or fast-turnaround brand moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Motion Designers to seamlessly integrate motion graphics, product animation, and visual effects into editorial work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Producers, Writers, and Creative leads to shape narrative, pacing, and structure from rough cut through final delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help staff up video projects as needed by identifying, onboarding, and collaborating with freelance editors, shooters, and specialists to scale production up or down\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the editorial process end-to-end: ingest, organization, rough cut, refinement, finishing, and delivery across multiple outputs and specs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and uphold editorial standards, including pacing, tone, sound design, and visual polish across all ICS video work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high bar for quality and craft while balancing fast turnarounds and shifting priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building repeatable workflows, templates, and best practices that help scale video production efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and enable a content production team in Dublin, sharing editorial standards, workflows, and feedback to ensure consistent quality globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with creative leadership to assess when and how to use contractors or external partners to scale production up or down\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on editing trends, storytelling formats, and platform-specific best practices, and apply them thoughtfully to Intercom’s work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–8+ years of professional video editing experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong portfolio or reel showcasing brand storytelling, customer stories, campaign work, and performance marketing edits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional editorial judgment—strong instincts for story, pacing, rhythm, and emotional tone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working across a wide range of formats, from cinematic long-form to short-form and performance-driven cuts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical editing skills, including color, sound design, and delivery for multiple channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to independently manage projects from raw footage to final delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating closely with motion designers and integrating animation into editorial workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, detail-oriented, and comfortable juggling multiple projects at once\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, respectful communicator who works well with cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Adobe Premiere Pro is a must (After Effects familiarity a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with basic video production, including shooting, lighting, and audio for interviews or small-scale productions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interviewing instincts and ability to help subjects feel comfortable on camera\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working on set with producers, creatives, and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset and comfort working in evolving, ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in helping shape and scale a world-class in-house video function\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $157,500 - 188,125. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6949785","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3163178,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6949785,"updated_at":"2026-03-19T10:00:04-04:00","requisition_id":"JR103517","title":"Senior Engineer, AI Developer","company_name":"Intercom","first_published":"2025-06-05T13:04:20-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Agent company. Our AI agent, Fin, is transforming customer experience for businesses, and we believe that the same AI transformation should power our R\u0026amp;amp;D organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt;shipping is our heartbeat\u0026lt;/a\u0026gt;. We are hiring a Senior Engineer for Builder Tools: the AI Developer Experience Enablement team. This is the team that makes shipping delightful, fast, and low-toil for hundreds of engineers and agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to help turn Intercom’s entire R\u0026amp;amp;D organization into an AI-first engineering machine. We’ve made incredible progress, \u0026lt;a href=\u0026quot;https://x.com/brian_scanlan/status/2031705780261384314\u0026quot;\u0026gt;90%+ of our code is already written by Claude\u0026lt;/a\u0026gt;, but that volume creates entirely new scaling and orchestration challenges. You will work across our codebases, developer environments, and internal tooling to make AI a trustworthy, everyday accelerant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will ship tangible solutions every day that work, prove their value, and scale. You’ll focus on developer enablement: operationalizing AI for real-world engineering effectiveness and eliminating drag so all of R\u0026amp;amp;D can do their best work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt;ship 250 versions of Intercom per day\u0026lt;/a\u0026gt;, discover our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;, and explore \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt;our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-driven automation agents that remove routine work with human-in-the-loop review, prioritize impact, prototype fast, and iterate until the automation transforms engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make AI-assisted workflows the default in our developer environments: ship integrations, preconfigured workspaces, and developer agents that engineers want to use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve our codebases for AI: refactor, document, and introduce standards so agents and code suggestions are more accurate and reliable. Partner with repo owners to trial changes and measure outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument and measure everything: define success metrics, track adoption and impact, and use telemetry to guide improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance practicality and safety: design systems that consider cost, observability, privacy, and guardrails so AI features are dependable and trustworthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelise and enable adoption: work with engineering leads and internal champions, create playbooks and demos, and help teams get real benefit from the tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade services: own design, implementation, tests, and operational runbooks and agent skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Multiple years building and supporting high-performing systems, ideally in a SaaS, platform, or internal tooling context. You\u0026#39;ve introduced new tools or workflows that actually got adopted and made a difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical AI toolchain experience: hands-on with LLMs, agents or code-assistants, model APIs, or prompt engineering. Demonstrated strong curiosity and a track record of learning these quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of at least one major programming language (Ruby, Python, JavaScript, etc.). Experience restructuring, documenting, and modernizing large codebases is a massive plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer experience obsession: you think in terms of developer time saved, reliable defaults, and usable workflows. You’ve shipped CI/CD, dev environment automation, code-quality tools, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You align stakeholders, share best practices, make engineering trade-offs visible, and listen to your internal customers before acting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias to action and pragmatism: you iterate fast, unblock yourself and others, and stop or pivot when things do not deliver value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be at the heart of Intercom’s shift to AI-first engineering. We’re giving engineers superpowers, shipping solutions that get real traction, and building a foundation for world-class developer productivity. You’ll work alongside kind, driven colleagues and have the autonomy to make a company-wide impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7731665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392918,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7731665,"updated_at":"2026-03-19T09:52:13-04:00","requisition_id":"TEMP","title":"Senior Engineer, Infrastructure Platform","company_name":"Intercom","first_published":"2026-03-19T09:52:13-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Agent company, and our platform is what makes shipping that innovation possible. At Intercom, \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt;shipping is our heartbeat\u0026lt;/a\u0026gt;, and product teams shouldn\u0026#39;t have to worry about infrastructure—it should “just work.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior Engineer for the Infra-Platform team, part of our broader Infraservices Group. Our team’s mission is simple but powerful: prevention is better than cure. We provide the tooling and platforms that make reliability, observability, secure deployment, and velocity the default path for every engineer. We make it incredibly easy to do the right thing, and appropriately hard to do the wrong thing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining a high-performing, high-autonomy team of deeply tenured engineers (our median tenure is five years!) who hold a high bar for execution and collaborative problem-solving. As a Senior Engineer, you will be a critical force-multiplier for the entire R\u0026amp;amp;D organization. You won’t just keep the lights on; you will drive generational changes in our architecture, automate away toil, and eradicate manual work so our product teams can focus entirely on delivering customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt;ship 250 versions of Intercom per day\u0026lt;/a\u0026gt;, discover our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;, and explore \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt;our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural evolution: Plan, design, and execute generational changes to Intercom’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver operational excellence: Own the reliability of our core services. You will respond to operational events, dig deep to understand why they happened, and engineer permanent, preventative solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be full stack: When there is an issue, you don’t stop at the infrastructure layer. You dive deep into our application code to trace problems out to the edge and fix customer-facing issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force-multiply through enablement: Abstract away shared concerns like security, compute, availability, and costs, so product engineers don\u0026#39;t have to think about them. You\u0026#39;ll scale your expertise through exceptional, easy-to-use agent skills, documentation, and reliable defaults.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar: Hold yourself and your teammates accountable with deep empathy. Share your domain expertise, review code quickly, unblock your peers, and foster a culture of continuous learning and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade systems: Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering rigor: Deep knowledge of modern programming languages with\u0026amp;nbsp; infrastructure-as-code as a nice to have. You have a track record of treating infrastructure as a software engineering discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational obsession: Expert grasp of reliability, performance, and failure modes. You define metrics, question outliers, and rely on telemetry to guide your decisions. You treat uptime as a feature and take immense pride in the resilience of your systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer empathy: You obsess over making things \u0026quot;just work\u0026quot; for your internal customers. You understand the pain points of product developers and know how to eliminate their friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution and ownership: A proven track record of independently driving complex, cross-team technical initiatives from conception to production, often spanning multiple quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the engine that powers every product at Intercom. Joining a deeply tenured, highly skilled, and empathetic team means you’ll have the autonomy to make company-wide changes while doing the best work of your career. We prioritize continuous learning and collaborative problem-solving while tackling massive scaling challenges together, and we have a lot of fun doing it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7699745","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286694,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7699745,"updated_at":"2026-03-13T05:24:33-04:00","requisition_id":"JR103888","title":"Senior Engineering Manager - Developer Experience Platform","company_name":"Intercom","first_published":"2026-03-10T10:50:28-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom wins by shipping quickly with confidence. \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt;Shipping is our heartbeat\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Builder Tools (Developer Experience Platform) is the team that makes shipping delightful: fast, reliable, and low-toil for hundreds of engineers. We own CI/CD, developer and AI workflows, build and test infrastructure, feature flagging, and observability for shipping pipelines. We’re the platform team that prevents duplicated work across engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead and grow a team that builds the systems and tooling enabling Intercom to move fast and safely. With AI dramatically accelerating our delivery needs, this role is more critical than ever.\u0026lt;br\u0026gt;Learn how we \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt;ship 250 versions of Intercom per day\u0026lt;/a\u0026gt;, discover our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt; and explore \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt;our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the Builder Tools engineering team: hire, coach, set outcomes, remove blockers, and build a high-performance culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the developer experience: define SLOs, build cost models, and measure DX with the same rigor we apply to customer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with domain experts and other parts of R\u0026amp;amp;D, earning trust through deep domain expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic initiatives and deliver high-impact projects reliably and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eliminate manual work, integrate modern AI-assisted developer tooling, and raise the bar so it is hard to do the wrong thing (90% of code is already written by Claude).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Builder Tools across engineering and beyond, evangelize tooling improvements, and remove organizational barriers to adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a pragmatic technical leader: make architecture decisions, review designs, and remove technical risk while empowering the team to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt and thrive across functions to ensure objectives are met, frequently stepping beyond traditional boundaries to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We know lists like this can sound like hard requirements, but they’re not. If you have most of the experience below and are excited by the scope of this role and experience in the area, we’d still love to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading an infrastructure, platform, or developer experience teams in a cloud environment, ideally AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense for developer experience: you understand what “delightful” tooling feels like and how to measure it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of independently leading and delivering on complex initiatives, often spanning multiple projects, teams, and quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of modern web and distributed systems; you reason about reliability, performance, and failure modes and choose pragmatic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator: you can align stakeholders, prioritize clearly, and make engineering trade-offs visible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with data. You define metrics, question outliers, and use telemetry to guide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first mindset: actively explores AI opportunities, champions responsible adoption, and drives quick experiments that are measured for real product impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, iterate, unblock yourself and your team, and persist until the right problem is solved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7610485","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2488095,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7610485,"updated_at":"2026-02-12T11:57:10-05:00","requisition_id":"EVERGREEN","title":"Senior Engineering Manager - Team Billing","company_name":"Intercom","first_published":"2026-02-12T10:04:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin — the most advanced customer service AI agent on the market — lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intercom as a Senior Engineering Manager to lead Team Billing — the group that owns the core systems powering how customers buy Intercom, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high‑impact, high‑visibility role at the heart of Growth Engineering, partnering closely with Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You’ll drive clarity, focus, and execution across a mission‑critical platform while fostering a culture of ownership, accountability, and incredibly high standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring clarity and alignment to priorities, tradeoffs, and timelines; set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and retain top talent through coaching, clear expectations, and effective delegation; scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of ownership, accountability, and incredibly high standards — moving quickly, communicating crisply, and celebrating wins.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in customer‑facing SaaS and/or scale‑up environments operating at high velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading operational excellence initiatives (on‑call, incidents, observability) for revenue‑critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What success looks like (first 30/60/90)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;30 days: You understand the domain, architecture, on‑call posture, partner landscape, and active initiatives; you’ve built trust with engineers and partner leads and stabilized any urgent operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;60 days: Clear, realistic roadmap and execution plan across platform, product health, and partner asks; visible improvements in on‑call rigor and update cadence; risks surfaced with mitigation plans co‑owned with Finance, Enterprise Systems, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;90 days: Shipped at least one meaningful capability or reliability improvement; measurable progress on top business outcomes; staffing/skills gaps identified with a concrete plan to address them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team \u0026amp;amp; domain\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mission: Bill customers reliably and accurately, and provide core monetization and operational capabilities for Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners: Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, Billing Ops, Data/Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key areas: Subscription management, usage metering (e.g., Fin features), invoicing, revenue recognition data flows, admin tools, and ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7610471","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2488095,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7610471,"updated_at":"2026-02-12T11:55:41-05:00","requisition_id":"EVERGREEN","title":"Senior Engineering Manager - Team Billing","company_name":"Intercom","first_published":"2026-02-12T10:03:13-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin — the most advanced customer service AI agent on the market — lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intercom as a Senior Engineering Manager to lead Team Billing — the group that owns the core systems powering how customers buy Intercom, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high‑impact, high‑visibility role at the heart of Growth Engineering, partnering closely with Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You’ll drive clarity, focus, and execution across a mission‑critical platform while fostering a culture of ownership, accountability, and incredibly high standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring clarity and alignment to priorities, tradeoffs, and timelines; set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and retain top talent through coaching, clear expectations, and effective delegation; scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of ownership, accountability, and incredibly high standards — moving quickly, communicating crisply, and celebrating wins.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in customer‑facing SaaS and/or scale‑up environments operating at high velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading operational excellence initiatives (on‑call, incidents, observability) for revenue‑critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What success looks like (first 30/60/90)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;30 days: You understand the domain, architecture, on‑call posture, partner landscape, and active initiatives; you’ve built trust with engineers and partner leads and stabilized any urgent operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;60 days: Clear, realistic roadmap and execution plan across platform, product health, and partner asks; visible improvements in on‑call rigor and update cadence; risks surfaced with mitigation plans co‑owned with Finance, Enterprise Systems, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;90 days: Shipped at least one meaningful capability or reliability improvement; measurable progress on top business outcomes; staffing/skills gaps identified with a concrete plan to address them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team \u0026amp;amp; domain\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mission: Bill customers reliably and accurately, and provide core monetization and operational capabilities for Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners: Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, Billing Ops, Data/Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key areas: Subscription management, usage metering (e.g., Fin features), invoicing, revenue recognition data flows, admin tools, and ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7669259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375259,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7669259,"updated_at":"2026-03-03T10:53:55-05:00","requisition_id":"JR105581","title":"Senior Finance Lead, Pricing \u0026 New Product Finance","company_name":"Intercom","first_published":"2026-03-03T10:53:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a high-visibility individual contributor role within FP\u0026amp;amp;A. You will be the Finance business partner to Intercom\u0026#39;s Monetisation Strategy, Product, and R\u0026amp;amp;D teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission: own the end-to-end financial lifecycle of new products and pricing initiatives—from early-stage unit economics and business cases, through forecasting and target setting, to post-launch performance reporting and iteration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional FP\u0026amp;amp;A roles, you will operate forward-looking and cross-functionally. You\u0026#39;ll sit in engineering design reviews, pricing working groups, and GTM strategy sessions; not as a gatekeeper, but as a strategic partner who translates technical and commercial decisions into P\u0026amp;amp;L impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also serve as the in-house educator on AI monetisation, leading regular Finance team debriefs on what changed, why, and how it impacts the forecast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for a strategic finance professional who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Thrives on 0→1 problems and ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wants to influence product roadmaps and company-level financial plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is ready to move beyond reporting and start building\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;New Product Launch \u0026amp;amp; R\u0026amp;amp;D Partnership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end financial business case for new AI products and features, partnering with R\u0026amp;amp;D, GTM, Finance and Accounting teams from concept through commercialization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical trade-offs into P\u0026amp;amp;L impact, including product-level unit economics - quantifying cost vs. performance during model selection and scope vs. velocity during product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on post-launch performance, comparing actual results to business case commitments to keep the executive team informed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Pricing \u0026amp;amp; Monetization Strategy\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the Finance lead on pricing strategy working groups and to provide analytical input on pricing, packaging, concession frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pressure-test monetization assumptions and challenge commercial logic before forecasts are finalized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strategic pricing models to support international expansion, enterprise packaging, bundling, and concession optimization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;GTM \u0026amp;amp; Commercial Enablement\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Finance and Revenue Operations to translate pricing strategy into actionable sales guardrails, including discounting frameworks, enterprise deal guidelines, and deal desk support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure seamless execution of pricing changes and packaging strategies across the commercial organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Cross-Functional Partnership \u0026amp;amp; Financial Integration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the internal “Pricing \u0026amp;amp; Product Debrief” process; lead recurring sessions with FP\u0026amp;amp;A and Accounting to communicate what changed, why, and how it impacts the P\u0026amp;amp;L and near-term forecast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with FP\u0026amp;amp;A to embed monetization strategies and product roadmaps into annual planning, target setting, and long-range planning cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support GTM target development by modeling attach rates, pricing updates, and product adoption scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years in Strategic Finance, FP\u0026amp;amp;A, IB, or Consulting, with direct SaaS exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep SaaS metric fluency: ARR, NRR, LTV/CAC, gross margin, cohort retention - and the operational levers that move them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced modeling: Dynamic scenario models incorporating adoption curves, price elasticity, and competitive response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Usage-based/consumption pricing experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional influence: Proven ability to partner with R\u0026amp;amp;D, Data Science, and GTM, and to drive outcomes without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication excellence: You can explain usage-based pricing to an Accounting manager and cohort churn to a Product director. You synthesize complex ideas for senior executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter mindset: You thrive in ambiguity, operate independently, and own outcomes end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus Points:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth B2B SaaS or AI company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI/ML product pricing and unit economics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SQL, Netsuite, Pigment, or Claude Code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deal desk or enterprise packaging support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7462098","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7462098,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104334","title":"Senior Forward Deployed Engineer","company_name":"Intercom","first_published":"2025-12-11T10:20:12-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7218259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7218259,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104334","title":"Senior Forward Deployed Engineer","company_name":"Intercom","first_published":"2025-11-18T14:04:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6697033","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3093395,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6697033,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR103274","title":"Senior Forward Deployed Engineer","company_name":"Intercom","first_published":"2025-03-10T15:26:43-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $175,750 - $247,250. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7491322","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3312300,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7491322,"updated_at":"2026-02-18T13:46:52-05:00","requisition_id":"JR105266","title":"Senior FP\u0026A Analyst (Product \u0026 R\u0026D)","company_name":"Intercom","first_published":"2025-12-23T02:14:19-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/h4\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;gmail-job__description gmail-body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on Senior FP\u0026amp;amp;A role with significant exposure across the business. You will own financial analysis, forecasting, and reporting for R\u0026amp;amp;D, maintain detailed cost and headcount models, and act as a trusted business partner to Product and Engineering leaders. Your work will directly support strategic decisions on product development, resourcing and long-term technology investment — helping to shape the future of Intercom. You’ll thrive in this role if you’re analytical, proactive, comfortable operating independently, and excited by a fast-paced, high-growth environment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;strong\u0026gt;What You’ll Be Doing\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own quarterly forecasting, annual budgeting, long-range planning, and expense tracking for R\u0026amp;amp;D, including detailed headcount reporting and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance cost models to track and forecast R\u0026amp;amp;D spend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to monthly and quarterly close and reporting, supporting consolidation and preparation of Executive Team and Board reporting materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior leaders to explain financial results, variances, and trends, and provide actionable insights\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Accounting to ensure accurate and timely:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;R\u0026amp;amp;D tax credit submissions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capitalization of internal-use software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IDA grant tracking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Develop financial models and ad-hoc analyses to assess the impact of strategic product and technology decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, measure, and monitor key performance indicators, collaborating with business partners to improve financial performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and drive improvements to financial systems, processes, and frameworks to increase accuracy, efficiency, and insight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in cross-functional and corporate initiatives, bringing a finance perspective to decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end to end budgetary decisions and work with R\u0026amp;amp;D on business cases for business decision tradeoffs, including PO and headcount approvals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate and influence the R\u0026amp;amp;D contract renewals (demand plan modelling, supplier negotiations etc.) \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;What You’ll Need\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in FP\u0026amp;amp;A or corporate finance, ideally within software / SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel or Google Sheets skills, with a proven ability to build structured, dynamic financial models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with excellent attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter mindset — comfortable working independently and taking ownership end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to influence stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards of professionalism, integrity, and confidentiality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP systems \u0026amp;amp; planning tools (e.g Pigment, Netsuite) a strong advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Experience with SQL, Tableau, or other BI tools is a strong advantage.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for professional development and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A culture that fosters curiosity, customer obsession, and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h4\u0026gt;#LI-RH1\u0026lt;/h4\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job-alert job-alert--margin\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7274831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7274831,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Intercom","first_published":"2025-09-25T09:42:18-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Intercom’s products and the number one driver of leads for our demand generation team. \u0026lt;strong\u0026gt;Intercom.com and Fin.ai sit at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7276257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7276257,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Intercom","first_published":"2025-09-25T09:42:19-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Intercom’s products and the number one driver of leads for our demand generation team. \u0026lt;strong\u0026gt;Intercom.com and Fin.ai sit at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7436402","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3308131,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7436402,"updated_at":"2026-03-05T09:59:28-05:00","requisition_id":"JR105025","title":"Senior Growth Data Scientist","company_name":"Intercom","first_published":"2025-12-02T13:04:45-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Senior Data Scientist - Growth\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom is a group of data scientists and researchers who partner with our product teams to measure and understand the impact of what we ship and to identify and size opportunities to make our product better. If you get really excited about asking the right questions, exploring patterns in data and fighting for decisions based on data and research, then this team is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this role, we are looking for a Senior Data Scientist to work in our Growth team, partnering with the product, design and engineering leads for our websites, \u0026lt;a href=\u0026quot;http://intercom.com\u0026quot;\u0026gt;intercom.com\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;, to figure out where we can improve visitor journeys and increase lead volume.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with growth leads from product, design and engineering to identify opportunities to improve lead generation on our website\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll size and prioritize these opportunities, then measure the impact of these changes through analysis and experimentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll look for ways to leverage AI to improve and automate data science work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools (e.g. Cursor, Claude Code) for data science work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a growth analytics or product analytics team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on a B2B SaaS product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Qualitative Research teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running AB tests to optimise website performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7437796","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3308131,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7437796,"updated_at":"2026-03-05T09:59:46-05:00","requisition_id":"JR105025","title":"Senior Growth Data Scientist","company_name":"Intercom","first_published":"2025-12-02T13:04:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Senior Data Scientist - Growth\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Intercom is a group of data scientists and researchers who partner with our product teams to measure and understand the impact of what we ship and to identify and size opportunities to make our product better. If you get really excited about asking the right questions, exploring patterns in data and fighting for decisions based on data and research, then this team is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this role, we are looking for a Senior Data Scientist to work in our Growth team, partnering with the product, design and engineering leads for our websites, \u0026lt;a href=\u0026quot;http://intercom.com\u0026quot;\u0026gt;intercom.com\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;, to figure out where we can improve visitor journeys and increase lead volume.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with growth leads from product, design and engineering to identify opportunities to improve lead generation on our website\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll size and prioritize these opportunities, then measure the impact of these changes through analysis and experimentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll look for ways to leverage AI to improve and automate data science work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools (e.g. Cursor, Claude Code) for data science work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a growth analytics or product analytics team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on a B2B SaaS product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Qualitative Research teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running AB tests to optimise website performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7652268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370341,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7652268,"updated_at":"2026-03-09T16:52:00-04:00","requisition_id":"JR105449","title":"Senior GTM Data Scientist ","company_name":"Intercom","first_published":"2026-02-27T14:42:08-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is building a\u0026lt;strong\u0026gt; GTM Data Products \u0026lt;/strong\u0026gt;team to embed machine learning and AI directly into our Sales and Marketing workflows.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior GTM Data Scientist to design and deploy predictive systems that materially improve:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer acquisition (e.g. via lead scoring, attribution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales efficiency (e.g. via book carves, sales quotas)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer retention and expansion (e.g. via revenue prediction)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is not a reporting role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns end-to-end data products - from problem framing and modeling to deployment and operational integration - that directly influence how our GTM organization prioritizes leads, manages accounts, allocates resources, and drives revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with Marketing, Sales, and RevOps leadership to build ML-powered systems that change how decisions are made at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are excited about building applied machine learning systems that generate measurable revenue impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Build Revenue-Impacting ML Systems\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, deploy, optimize predictive models (lead scoring, account prioritization, marketing attribution, revenue estimation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Productionize models into operational systems (Salesforce, Marketo, outbound workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor model performance and iterate for measurable business lift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement experimentation frameworks (A/B testing, holdouts, incremental lift measurement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply advanced techniques when appropriate (e.g., causal inference, uplift modeling, segmentation, LTV modeling)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You don’t just build models - you ensure they change behavior.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;2. \u0026lt;strong\u0026gt;Own\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;End-to-End Data Products\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business problems into clear, measurable objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define GTM data products vision, success metrics, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integration into existing workflows and systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead stakeholder alignment and change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure buy-in from system owners before replacing or enhancing existing solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You operate as a mini GM for your data products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; 3\u0026lt;strong\u0026gt;. Architect Scalable Data Foundations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design robust data pipelines and modeling infrastructure in collaboration with Data Engineering / Data Infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, governance, and reproducibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate the team’s standards for experimentation, documentation, and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push adoption of new tools and AI capabilities where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You raise the technical bar for the GTM organization.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What impact might I have?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within 6-12 months, you might:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Launch predictive models that materially improve conversion, expansion, or retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce inefficiencies in Sales workflows through automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leadership make investment decisions backed by rigorous data science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence GTM strategy through quantitative insight and modeling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Success is measured in business outcomes - not dashboards built.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Data Science, Applied ML, or Advanced Analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building predictive models deployed into production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Sales, Marketing, or GTM teams in a B2B SaaS environment preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record influencing senior stakeholders through data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expert-level SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Python or R for modeling and experimentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in statistics and experimental design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Predictive modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feature engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model evaluation \u0026amp;amp; validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Causal inference or uplift modeling (strong plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model deployment \u0026amp;amp; monitoring (strong plus)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mindset \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A trusted advisor who influences strategy, not just execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply curious about the “why” behind business metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with autonomy in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first: you look for opportunities to automate, optimize, and scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and compelling in communication - you turn complex models into strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impact-oriented: you prioritize work that moves revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $197,600 - $246,713. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7441053","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309525,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7441053,"updated_at":"2026-02-26T11:25:26-05:00","requisition_id":"JR105195","title":"Senior GTM Enablement Manager, Operations","company_name":"Intercom","first_published":"2025-12-10T11:25:24-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom\u0026#39;s GTM teams by providing the systems, processes, and strategic insights that drive maximum productivity and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior GTM Enablement Manager, Operations\u0026lt;/strong\u0026gt;, you will be the critical link between our sales team and the cross-functional GTM partners (like Revenue Operations, Monetization, Legal, and Systems) who create the policies, tooling, and procedures that impact them. Your role is to ensure that these inputs translate into flawless field execution. You will be responsible for owning the GTM Enablement tech stack, leading high-impact strategic projects, and operationalizing the processes that allow our sales organization to scale effectively. This role is ideal for a hands-on problem-solver who excels at translating complex, cross-functional initiatives into simple, scalable solutions for the sales org.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s GTM operational enablement activities and programs globally. You’ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Tech Stack Advisory:\u0026lt;/strong\u0026gt; Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership:\u0026lt;/strong\u0026gt; Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership:\u0026lt;/strong\u0026gt; Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Base \u0026amp;amp; Communications:\u0026lt;/strong\u0026gt; Developing and maintaining a sustainable process for creating, updating, and surfacing critical content and knowledge to the GTM teams at their moments of need, utilizing generative AI and AI-powered knowledge retrieval.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of sales processes, GTM motions, and success criteria for productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, great attention to detail, and deadline-driven.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth, fast-paced SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience administering Intercom in a sales or support environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with core sales tools like Salesforce.com, Gong, Outreach, and a major CMS/LMS (e.g., Highspot, Seismic, Workramp).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A background in sales or revenue operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $150,000 - $188,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7441074","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309535,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7441074,"updated_at":"2026-02-26T11:25:04-05:00","requisition_id":"JR105119","title":"Senior GTM Product Enablement Manager","company_name":"Intercom","first_published":"2025-12-09T13:44:06-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the \u0026quot;Last Mile\u0026quot; gap in technical readiness, serving as the bridge between R\u0026amp;amp;D, Product, and our customer-facing Solutions teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Product Enablement Manager (Solutions)\u0026lt;/strong\u0026gt;, you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services). You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand \u0026lt;em\u0026gt;how\u0026lt;/em\u0026gt; our products work and \u0026lt;em\u0026gt;how\u0026lt;/em\u0026gt; to deliver them effectively.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the GTM Enablement leadership, you will partner directly with R\u0026amp;amp;D and Product Management to build and deliver a comprehensive technical enablement program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Education Strategy \u0026amp;amp; Curriculum\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing a scalable and repeatable strategy for the technical education of AEs, RMs, CSMs, SEs, and Professional Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading and facilitating technical training sessions, both live and on-demand, including \u0026quot;Train the Trainer\u0026quot; programs and new product release training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Fluency \u0026amp;amp; Certification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the AI Fluency Program, creating a unified baseline of understanding regarding our AI capabilities (Fin) across the GTM organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and operationalizing a scalable certification framework that integrates AI learning objectives and continuous upskilling into onboarding and ongoing enablement11.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring every GTM role is fluent in AI and able to guide customers through AI-driven change management and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership (R\u0026amp;amp;D Bridge)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serving as the primary liaison between R\u0026amp;amp;D and the Solutions teams, translating product functionality and architecture into digestible, actionable training content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;acting as the primary conduit for feedback from the Solutions teams back to R\u0026amp;amp;D and Product, synthesizing field insights to help inform the product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Enablement, Solutions Engineering, Technical Training, or a related role in a SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong technical aptitude with the ability to bridge R\u0026amp;amp;D and GTM, translating complex technical details into clear guidance for customer-facing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and delivering technical curriculum, including hands-on labs, certifications, and self-paced learning interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the \u0026quot;Solutions\u0026quot; function (CSMs, SEs, Professional Services) and the technical readiness required to drive customer adoption and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work cross-functionally and build trusted relationships with Product Managers, R\u0026amp;amp;D, and GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with an intuitive sense for delivering the right technical information at the right time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to measure technical proficiency and report on the effectiveness of certification programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI technology and experience enabling teams on AI-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in instructional design or technical writing.\u0026lt;br\u0026gt;Experience using tools like Salesforce, Gong, or modern LMS platforms (e.g., Workramp, Highspot).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7372016","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287035,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7372016,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist","company_name":"Intercom","first_published":"2025-11-02T22:23:47-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify the right ML framing of product problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct exploratory data analysis and research\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deeply understand the problem area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Research and identify the right algorithms and tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Broad applied machine learning knowledge\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;3-5 years applied ML experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Intermediate programming skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfort with ambiguity\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Scientific thinking skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Track record shipping ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;PhD or other experience in a research environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong stats or math background\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271603,"updated_at":"2026-03-04T18:12:41-05:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Intercom","first_published":"2025-09-24T10:35:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify the right ML framing of product problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct exploratory data analysis and research\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deeply understand the problem area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Research and identify the right algorithms and tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Broad applied machine learning knowledge\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;3-5 years applied ML experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Intermediate programming skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfort with ambiguity\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Scientific thinking skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Track record shipping ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;PhD or other experience in a research environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong stats or math background\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6531495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6531495,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Intercom","first_published":"2025-01-11T02:13:00-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify the right ML framing of product problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct exploratory data analysis and research\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deeply understand the problem area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Research and identify the right algorithms and tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Broad applied machine learning knowledge\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;3-5 years applied ML experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Intermediate programming skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfort with ambiguity\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Scientific thinking skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Track record shipping ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;PhD or other experience in a research environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong stats or math background\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7763257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400762,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7763257,"updated_at":"2026-03-27T16:54:05-04:00","requisition_id":"TEMP","title":"Senior Manager, Forward Deployed Engineering","company_name":"Intercom","first_published":"2026-03-27T16:54:05-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About this Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R\u0026amp;amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be responsible for codifying what works in the field into tools and playbooks that create leverage for the wider organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intercom and the FDE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a commercially fluent technical leader who can run enterprise deployments and shape how FDE operates at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $252,000 - $280,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-HYBRID\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7652441","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370365,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7652441,"updated_at":"2026-03-02T16:40:46-05:00","requisition_id":"JR105574","title":"Senior Manager, FP\u0026A - New Business","company_name":"Intercom","first_published":"2026-03-02T16:40:46-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior Manager, FP\u0026amp;amp;A New Business to architect and lead the financial strategy behind Intercom’s new logo growth engine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the center of how demand turns into revenue. You will own the financial framework that connects Top-of-Funnel performance, Sales execution, Self-Serve routing, commissions, and deal economics into one integrated new ARR outlook. Your work will directly shape how aggressively we invest, how we structure incentives, and how confidently we commit to growth targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior partner to GTM and company leadership, you will transform leading indicators into forward-looking revenue intelligence ensuring predictable new ARR growth while enabling smarter, faster commercial decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact leadership role managing a team of ICs and operating well beyond traditional forecasting. You will build modern, scalable, AI-enabled revenue systems, resolve complex cross-functional trade-offs, and influence decisions at the highest levels of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by the opportunity to redefine how a SaaS company forecasts, invests, and grows this role is at the center of it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the New Business Revenue Forecast\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead forecasting across Top-of-Funnel, pipeline creation, bookings, and new ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver a reliable new ARR outlook with clear risk and opportunity framing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own forecast granularity across segment, geo, product tier, and sales motion, with defined accuracy targets and reconciliation to Corporate Plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable forecasting models linking TOFU performance to pipeline and bookings outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent forecasting methodologies across inbound, outbound, partner, and hybrid motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-forward mindset, actively seeking automation opportunities to improve scale and insight quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate usage- and outcome-based modeling into forecasting frameworks, connecting customer behavior, product engagement signals, and buying intent to forward-looking booking probabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Top-of-Funnel Financial Performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Connect TOFU inputs (visits, trials, MQLs, routing) to forward-looking bookings and ARR outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to evaluate channel performance, pacing, and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify pipeline leakage and conversion friction early and quantify ARR impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frame trade-offs between TOFU investment levels and sales capacity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Sales Productivity \u0026amp;amp; Commercial Performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze stage conversion, velocity, ACV mix, win rates, and cycle time to surface structural strengths and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect productivity trends to quota attainment and booking outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide forward-looking insight into capacity gaps or over-coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Quota, Commissions \u0026amp;amp; Deal Economics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead quota setting and capacity modeling across segments and geographies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model ramp curves, attainment distributions, and productivity assumptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate commission plan design and payout implications to ensure alignment with company growth strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Deal Desk to assess deal structure impacts on margin, ARR quality, and forecast reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide financial perspective on discounting trends and commercial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Act as a Senior Business Partner\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide critical challenge and thought partnership on high-impact commercial decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frame revenue and pipeline risks early and clearly; drive mitigation plans cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence decisions across GTM and other company leadership by clearly articulating trade-offs between TOFU investment, capacity, commissions, and bookings ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex commercial and funnel data into executive-level insights that shape strategy and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Scalable Systems \u0026amp;amp; AI-Forward Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design repeatable forecasting processes that reduce dependency on individuals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish governance for modeling standards and reporting cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and automation to streamline workflows, improve forecast accuracy, and reduce manual reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teach and elevate the team’s technical capability in data querying, modeling discipline, and automation best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead and Develop Talent\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop a high-performing team of ICs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate analytical depth, technical capability, and stakeholder influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build structured development plans tied to business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on communication, modeling integrity, and executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills \u0026lt;strong\u0026gt;do\u0026lt;/strong\u0026gt; I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in FP\u0026amp;amp;A, commercial finance, or strategic finance, ideally within a high-growth SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced people leader with a track record of developing strong ICs and scaling analytical capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic and analytical thinker who connects TOFU performance, sales productivity, commissions, and commercial strategy to ARR outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven senior business partner to GTM or cross-functional leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instinct and financial judgment in new logo acquisition and sales productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating under ambiguity and making balanced trade-offs between growth ambition, investment, and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-forward mindset, actively seeking automation opportunities to improve scale and insight quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to distill complex funnel and commercial data into clear, actionable executive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and influencing skills across senior, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Inter-comrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is targeted at $207,000 - $247,250 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp; Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7411373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302082,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7411373,"updated_at":"2026-03-11T06:03:11-04:00","requisition_id":"JR103480","title":"Senior ML Science Manager","company_name":"Intercom","first_published":"2025-11-20T13:05:49-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Intercom are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR). \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling your team to achieve high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading, developing and supporting ML teams that deliver impact quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent applied ML and coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to thrive in an ambiguous environment with a high degree of autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within technical teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSc or PhD in an ML-related field, or similar knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a research environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data skills: visualization, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of software engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting ML scientists in a capacity similar to a hiring manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7677460","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377614,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7677460,"updated_at":"2026-03-05T12:16:26-05:00","requisition_id":"JR105612","title":"Senior Privacy Counsel","company_name":"Intercom","first_published":"2026-03-05T12:16:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Legal team is seeking a dedicated Senior Privacy Counsel to lead the company on global legal matters involving privacy, data protection and cybersecurity, as well as to help support other compliance initiatives including AI governance and product development.\u0026amp;nbsp; You will advise and partner with our engineering, product, security, sales, marketing, H.R. and other teams throughout the organization to manage legal risk and compliance with global privacy laws and regulations.\u0026amp;nbsp; You will develop and effectuate strategies and initiatives that focus on building a scalable privacy and data protection program, as well as educate and train key stakeholders on prioritizing data protection as a core value for Intercom.\u0026amp;nbsp; The position may be based in: San Francisco, California, London, England or Dublin, Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert and resource on privacy, data protection and security with a multi-jurisdicitional lens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams across offices on various privacy, data protection and security compliance initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner very closely with your colleagues on Intercom’s legal team on a number of cross functional projects with privacy, data protection and regulatory implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft external privacy notices and disclosures, and manage/update internal policies and procedures to ensure compliance with global privacy and data protection laws\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and interpretation on legal requirements to the engineering and product teams with respect to existing and new product features and functionality for privacy-by-design initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance to the H.R. team on employee privacy and data protection concerns and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to customer and employee questions about their individual data rights and Intercom’s processing activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft data protection impact assessments, partnering with product counsel and security, where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up to date on privacy and data protection law developments and provide analysis and guidance for implementation into business processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Counsel and advise commercial teams and business partners on data protection related provisions in contracts, including partnering with commercial counsel on drafting and maintaining data processing agreement templates and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Security team on company policies, risk assessments, projects and breach incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support projects in other key compliance areas involving our Code of Conduct and other policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years relevant experience as an attorney or counsel with law firm and in-house legal departments, advising a multinational technology company on global data privacy regulation and laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with global privacy regulations, which include GDPR, the ePrivacy Directive and CCPA-CPRA.\u0026amp;nbsp; Working understanding of Australian Privacy Act, HIPAA, PIPEDA, LGPD and desire to learn other jurisdictions’ laws and upcoming regulations, as needed, to support the business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational knowledge of key security programs such as SOC2, ISO and HIPAA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CIPP/E or CIPP/US certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in influencing and educating an organization on the importance of privacy and implementation of privacy initiatives, and capable of building relationships and gaining respect of senior leaders in the organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to multi-task and handle a variety of projects and tasks simultaneously\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail, a sense of passion to support Intercom’s privacy initiatives and the ability and confidence to assess and balance risk in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;California state bar licensed attorney or ability to be registered as in-house counsel if licensed in another jurisdiction; or qualified in Ireland and/or the UK\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $220,000 - $263,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":64735,"name":"Legal ","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7678068","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377614,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7678068,"updated_at":"2026-03-05T12:16:31-05:00","requisition_id":"JR105612","title":"Senior Privacy Counsel","company_name":"Intercom","first_published":"2026-03-05T12:16:31-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Legal team is seeking a dedicated Senior Privacy Counsel to lead the company on global legal matters involving privacy, data protection and cybersecurity, as well as to help support other compliance initiatives including AI governance and product development.\u0026amp;nbsp; You will advise and partner with our engineering, product, security, sales, marketing, H.R. and other teams throughout the organization to manage legal risk and compliance with global privacy laws and regulations.\u0026amp;nbsp; You will develop and effectuate strategies and initiatives that focus on building a scalable privacy and data protection program, as well as educate and train key stakeholders on prioritizing data protection as a core value for Intercom. The position may be based in: San Francisco, California, London, England or Dublin, Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert and resource on privacy, data protection and security with a multi-jurisdicitional lens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams across offices on various privacy, data protection and security compliance initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner very closely with your colleagues on Intercom’s legal team on a number of cross functional projects with privacy, data protection and regulatory implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft external privacy notices and disclosures, and manage/update internal policies and procedures to ensure compliance with global privacy and data protection laws\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and interpretation on legal requirements to the engineering and product teams with respect to existing and new product features and functionality for privacy-by-design initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance to the H.R. team on employee privacy and data protection concerns and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to customer and employee questions about their individual data rights and Intercom’s processing activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft data protection impact assessments, partnering with product counsel and security, where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up to date on privacy and data protection law developments and provide analysis and guidance for implementation into business processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Counsel and advise commercial teams and business partners on data protection related provisions in contracts, including partnering with commercial counsel on drafting and maintaining data processing agreement templates and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Security team on company policies, risk assessments, projects and breach incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support projects in other key compliance areas involving our Code of Conduct and other policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years relevant experience as an attorney or counsel with law firm and in-house legal departments, advising a multinational technology company on global data privacy regulation and laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with global privacy regulations, which include GDPR, the ePrivacy Directive and CCPA-CPRA.\u0026amp;nbsp; Working understanding of Australian Privacy Act, HIPAA, PIPEDA, LGPD and desire to learn other jurisdictions’ laws and upcoming regulations, as needed, to support the business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational knowledge of key security programs such as SOC2, ISO and HIPAA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CIPP/E or CIPP/US certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in influencing and educating an organization on the importance of privacy and implementation of privacy initiatives, and capable of building relationships and gaining respect of senior leaders in the organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to multi-task and handle a variety of projects and tasks simultaneously\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail, a sense of passion to support Intercom’s privacy initiatives and the ability and confidence to assess and balance risk in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;California state bar licensed attorney or ability to be registered as in-house counsel if licensed in another jurisdiction; or qualified in Ireland and/or the UK\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Dublin/London\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":64735,"name":"Legal ","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7678064","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377614,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7678064,"updated_at":"2026-03-12T10:14:14-04:00","requisition_id":"JR105612","title":"Senior Privacy Counsel","company_name":"Intercom","first_published":"2026-03-05T12:16:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Legal team is seeking a dedicated Senior Privacy Counsel to lead the company on global legal matters involving privacy, data protection and cybersecurity, as well as to help support other compliance initiatives including AI governance and product development.\u0026amp;nbsp; You will advise and partner with our engineering, product, security, sales, marketing, H.R. and other teams throughout the organization to manage legal risk and compliance with global privacy laws and regulations.\u0026amp;nbsp; You will develop and effectuate strategies and initiatives that focus on building a scalable privacy and data protection program, as well as educate and train key stakeholders on prioritizing data protection as a core value for Intercom.\u0026amp;nbsp; The position may be based in: San Francisco, California, London, England or Dublin, Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert and resource on privacy, data protection and security with a multi-jurisdicitional lens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams across offices on various privacy, data protection and security compliance initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner very closely with your colleagues on Intercom’s legal team on a number of cross functional projects with privacy, data protection and regulatory implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft external privacy notices and disclosures, and manage/update internal policies and procedures to ensure compliance with global privacy and data protection laws\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and interpretation on legal requirements to the engineering and product teams with respect to existing and new product features and functionality for privacy-by-design initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance to the H.R. team on employee privacy and data protection concerns and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to customer and employee questions about their individual data rights and Intercom’s processing activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft data protection impact assessments, partnering with product counsel and security, where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up to date on privacy and data protection law developments and provide analysis and guidance for implementation into business processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Counsel and advise commercial teams and business partners on data protection related provisions in contracts, including partnering with commercial counsel on drafting and maintaining data processing agreement templates and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Security team on company policies, risk assessments, projects and breach incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support projects in other key compliance areas involving our Code of Conduct and other policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years relevant experience as an attorney or counsel with law firm and in-house legal departments, advising a multinational technology company on global data privacy regulation and laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with global privacy regulations, which include GDPR, the ePrivacy Directive and CCPA-CPRA.\u0026amp;nbsp; Working understanding of Australian Privacy Act, HIPAA, PIPEDA, LGPD and desire to learn other jurisdictions’ laws and upcoming regulations, as needed, to support the business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational knowledge of key security programs such as SOC2, ISO and HIPAA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CIPP/E or CIPP/US certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in influencing and educating an organization on the importance of privacy and implementation of privacy initiatives, and capable of building relationships and gaining respect of senior leaders in the organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to multi-task and handle a variety of projects and tasks simultaneously\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail, a sense of passion to support Intercom’s privacy initiatives and the ability and confidence to assess and balance risk in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;California state bar licensed attorney or ability to be registered as in-house counsel if licensed in another jurisdiction; or qualified in Ireland and/or the UK\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Dublin/London\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":64735,"name":"Legal ","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7682077","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371903,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7682077,"updated_at":"2026-03-12T10:45:40-04:00","requisition_id":"JR105596","title":"Senior Product Counsel","company_name":"Intercom","first_published":"2026-03-11T13:04:04-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Legal team is\u0026amp;nbsp; looking for an experienced and dynamic Senior Product Legal Counsel with deep product counselling experience who excels in a fast-paced environment and enjoys navigating novel legal issues at the intersection of emerging technology and global regulations to help launch products. The successful candidate will have a proactive approach and curious mindset, provide practical and solution-based guidance to help drive outcomes and an ability to build strategic and collaborative relationships with stakeholders to support Intercom’s fast-paced and ambitious plans. The position may be based in London, England or Dublin, Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our Product and Engineering teams through development, launch, and post-launch maintenance of product and feature releases, with responsibility for managing the legal and regulatory compliance elements of the design, build and user experience of our products and services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with colleagues on Intercom’s legal team, including privacy and commercial counsel and legal ops, on cross-functional projects such as data protection impact assessments, security audits, subprocessor updates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft product-related terms and conditions, in-product disclosures and internal/external resources like help articles and FAQs to educate stakeholders and customers on product functionality and developments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and manage policies and processes for conducting product legal review of new product development, enhancements, and feature requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up to date on international laws and regulations (e.g., AI, data protection) that impact development and marketing of Intercom products and provide guidance on interpretation of legal/regulatory requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams across international offices to advise on a broad range of legal issues related to\u0026amp;nbsp; regulatory compliance, intellectual property and marketing that may impact the development and release of our products globally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You should have at least 10 years of relevant experience as in-house counsel and/or law firm counsel advising product, engineering and marketing teams on legal issues related to product development , ideally in a\u0026amp;nbsp; multinational technology company . IP and/or privacy counseling experience is a plus.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong judgment and an ability to identify and balance key legal risks and work effectively with the relevant stakeholders to implement legal solutions that enable product release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising on the development and deployment of AI based products, including issues such as data sourcing, model training, appropriate customer-facing terms and compliance with evolving frameworks like the EU AI Act.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and strong understanding of the practical implications of privacy issues associated with the development of AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are driven by curiosity and a deep understanding of how the products work and are comfortable working in an environment which requires pro-active engagement with stakeholders to identify areas of risk and fulfil your responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively prioritise and manage numerous projects under competing deadlines, having regard to Intercom’s principles of ‘incredibly high standards’ and ‘impatience’ and experience in scaling and automating internal processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills (both written and oral) and the ability to explain complex ideas in a succinct and actionable manner for your internal stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise across all jurisdictions is not required, provided that you have experience with researching, interpreting, and advising on a variety of international laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating Intellectual Property programmes (both patent and trademark related) and advising on the protection of company intellectual property.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of managing legal risk of open-source licensing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising Marketing teams on customer facing product materials and collateral and ability to issue-spot to minimize commercial, litigation and reputational risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic and team-player mindset (does the job that needs to be done at any given time).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to adapt and re-think ways of doing things as business priorities change and new challenges emerge, including a willingness to explore AI-based solutions to work processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoys the challenge of working in a fast-paced, constantly evolving environment while delivering sound, tactical legal advice within tight timeframes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Currently admitted to practice in Ireland or the UK.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":64735,"name":"Legal ","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7657452","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371903,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7657452,"updated_at":"2026-03-12T09:52:59-04:00","requisition_id":"JR105596","title":"Senior Product Counsel","company_name":"Intercom","first_published":"2026-03-06T04:59:49-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Legal team is\u0026amp;nbsp; looking for an experienced and dynamic Senior Product Legal Counsel with deep product counselling experience who excels in a fast-paced environment and enjoys navigating novel legal issues at the intersection of emerging technology and global regulations to help launch products. The successful candidate will have a proactive approach and curious mindset, provide practical and solution-based guidance to help drive outcomes and an ability to build strategic and collaborative relationships with stakeholders to support Intercom’s fast-paced and ambitious plans. The position may be based in London, England or Dublin, Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our Product and Engineering teams through development, launch, and post-launch maintenance of product and feature releases, with responsibility for managing the legal and regulatory compliance elements of the design, build and user experience of our products and services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with colleagues on Intercom’s legal team, including privacy and commercial counsel and legal ops, on cross-functional projects such as data protection impact assessments, security audits, subprocessor updates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft product-related terms and conditions, in-product disclosures and internal/external resources like help articles and FAQs to educate stakeholders and customers on product functionality and developments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and manage policies and processes for conducting product legal review of new product development, enhancements, and feature requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up to date on international laws and regulations (e.g., AI, data protection) that impact development and marketing of Intercom products and provide guidance on interpretation of legal/regulatory requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams across international offices to advise on a broad range of legal issues related to\u0026amp;nbsp; regulatory compliance, intellectual property and marketing that may impact the development and release of our products globally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You should have at least 10 years of relevant experience as in-house counsel and/or law firm counsel advising product, engineering and marketing teams on legal issues related to product development , ideally in a\u0026amp;nbsp; multinational technology company . IP and/or privacy counseling experience is a plus.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong judgment and an ability to identify and balance key legal risks and work effectively with the relevant stakeholders to implement legal solutions that enable product release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising on the development and deployment of AI based products, including issues such as data sourcing, model training, appropriate customer-facing terms and compliance with evolving frameworks like the EU AI Act.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and strong understanding of the practical implications of privacy issues associated with the development of AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are driven by curiosity and a deep understanding of how the products work and are comfortable working in an environment which requires pro-active engagement with stakeholders to identify areas of risk and fulfil your responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively prioritise and manage numerous projects under competing deadlines, having regard to Intercom’s principles of ‘incredibly high standards’ and ‘impatience’ and experience in scaling and automating internal processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills (both written and oral) and the ability to explain complex ideas in a succinct and actionable manner for your internal stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise across all jurisdictions is not required, provided that you have experience with researching, interpreting, and advising on a variety of international laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating Intellectual Property programmes (both patent and trademark related) and advising on the protection of company intellectual property.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of managing legal risk of open-source licensing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising Marketing teams on customer facing product materials and collateral and ability to issue-spot to minimize commercial, litigation and reputational risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic and team-player mindset (does the job that needs to be done at any given time).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to adapt and re-think ways of doing things as business priorities change and new challenges emerge, including a willingness to explore AI-based solutions to work processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoys the challenge of working in a fast-paced, constantly evolving environment while delivering sound, tactical legal advice within tight timeframes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Currently admitted to practice in Ireland or the UK.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":64735,"name":"Legal ","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371939","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287011,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371939,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Intercom","first_published":"2025-11-02T16:52:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Intercom is hiring a Senior Product Designer to push the boundaries of product craft.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why you should join Intercom today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254123","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3247913,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7254123,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104184","title":"Senior Product Designer","company_name":"Intercom","first_published":"2025-09-18T06:01:16-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Intercom is hiring a Senior Product Designer to push the boundaries of product craft.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why you should join Intercom today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428372,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Intercom","first_published":"2024-11-23T01:28:42-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5107681","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5107681,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Intercom","first_published":"2023-12-12T18:11:53-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386428","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386428,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Intercom","first_published":"2024-11-09T19:16:20-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371932","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287009,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371932,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Intercom","first_published":"2025-11-02T16:43:30-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6276021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2969981,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6276021,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN - ML SWE","title":"Senior Product Engineer, AI","company_name":"Intercom","first_published":"2024-09-27T12:23:38-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;5+ years of experience shipping high-quality products.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bias towards progress over perfection\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371924","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287008,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371924,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer, AI","company_name":"Intercom","first_published":"2025-11-02T16:35:20-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;5+ years of experience shipping high-quality products.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bias towards progress over perfection\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6466001","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3025803,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6466001,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer - AI Platform","company_name":"Intercom","first_published":"2024-12-13T06:49:48-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products, preferably backend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deep dive into any part of the tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited about progress in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built or used ML platforms before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of some distributed systems (e.g. database, caches, queues, streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistics fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7382846","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290984,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7382846,"updated_at":"2026-03-31T05:04:04-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer, AI Platform","company_name":"Intercom","first_published":"2025-11-07T04:12:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products, preferably backend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deep dive into any part of the tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited about progress in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built or used ML platforms before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of some distributed systems (e.g. database, caches, queues, streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistics fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254082","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3247901,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7254082,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104761","title":"Senior Product Engineer - API \u0026 Integrations","company_name":"Intercom","first_published":"2025-09-17T08:53:55-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Engineer to join the team that builds and maintains a wide range of APIs and core services that support customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent, including Intercom’s MCP functionality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others, ensuring seamless data synchronization across external systems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain Intercom’s APIs, making sure they are feature rich, performant, robust, and well documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a senior engineer, you will lead complex team level projects from ambiguous customer problems to delivered technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years industry experience in a software engineering role. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience modeling data to solve problems in elegant and efficient ways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with creating and consuming APIs and API documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some hands-on cloud provider experience (preferably AWS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead for team level projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371973","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287024,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371973,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Manager","company_name":"Intercom","first_published":"2025-11-02T21:32:02-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5379326","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2682231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5379326,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Manager","company_name":"Intercom","first_published":"2023-09-21T11:52:37-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5663720","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5663720,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Product Manager ","company_name":"Intercom","first_published":"2024-01-31T14:52:50-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7511861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3110176,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7511861,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104281","title":"Senior Product Manager, Web ","company_name":"Intercom","first_published":"2026-01-05T11:33:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You’re a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom’s high bar for design, clarity, and craft. You’ll partner closely with product marketing, designers, engineers, and brand teams to deliver pages that are visually stunning, narratively compelling, and high-performing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive progress and urgency: move quickly while maintaining excellence in craft and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail - from copy to layout to functionality - you set a high bar and uphold it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for marketing and branding, and for shaping how cutting-edge products are experienced online.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6758904","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3110176,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6758904,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104281","title":"Senior Product Manager, Web ","company_name":"Intercom","first_published":"2025-04-03T05:01:26-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You’re a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom’s high bar for design, clarity, and craft. You’ll partner closely with product marketing, designers, engineers, and brand teams to deliver pages that are visually stunning, narratively compelling, and high-performing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive progress and urgency: move quickly while maintaining excellence in craft and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail - from copy to layout to functionality - you set a high bar and uphold it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for marketing and branding, and for shaping how cutting-edge products are experienced online.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7511855","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3110176,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7511855,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104281","title":"Senior Product Manager, Web ","company_name":"Intercom","first_published":"2026-01-05T11:33:18-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You’re a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom’s high bar for design, clarity, and craft. You’ll partner closely with product marketing, designers, engineers, and brand teams to deliver pages that are visually stunning, narratively compelling, and high-performing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive progress and urgency: move quickly while maintaining excellence in craft and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail - from copy to layout to functionality - you set a high bar and uphold it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for marketing and branding, and for shaping how cutting-edge products are experienced online.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7540289","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3337813,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7540289,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104633","title":"Senior Salesforce Engineer","company_name":"Intercom","first_published":"2026-01-15T09:47:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on and help execute transformational systems projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in maintaining a culture of quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute projects within the remit of the team from inception to delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create observability in Quote-to-Cash systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Quote-to-Cash system health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rapid development via AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable finding, investigating, and solving large, vague problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable communicating with stakeholders to ensure project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on transformational projects with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake/ SQL / DBT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience outside Salesforce (Ruby)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gearset or CI / CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73532,"name":"Sales Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7540286","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3337813,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7540286,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104633","title":"Senior Salesforce Engineer","company_name":"Intercom","first_published":"2026-01-15T09:47:24-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on and help execute transformational systems projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in maintaining a culture of quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute projects within the remit of the team from inception to delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create observability in Quote-to-Cash systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Quote-to-Cash system health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rapid development via AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable finding, investigating, and solving large, vague problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable communicating with stakeholders to ensure project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on transformational projects with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake/ SQL / DBT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience outside Salesforce (Ruby)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gearset or CI / CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73532,"name":"Sales Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7540283","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3337813,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7540283,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104633","title":"Senior Salesforce Engineer","company_name":"Intercom","first_published":"2026-01-15T09:47:09-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on and help execute transformational systems projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in maintaining a culture of quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute projects within the remit of the team from inception to delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create observability in Quote-to-Cash systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Quote-to-Cash system health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rapid development via AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable finding, investigating, and solving large, vague problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable communicating with stakeholders to ensure project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on transformational projects with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake/ SQL / DBT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience outside Salesforce (Ruby)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gearset or CI / CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and meaningful equity\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $192,000-$245,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73532,"name":"Sales Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7539041","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3337813,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7539041,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104633","title":"Senior Salesforce Engineer","company_name":"Intercom","first_published":"2026-01-15T09:46:54-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on and help execute transformational systems projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in maintaining a culture of quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute projects within the remit of the team from inception to delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create observability in Quote-to-Cash systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Quote-to-Cash system health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rapid development via AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of VisualForce/Apex, Javascript, and Trigger framework patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable finding, investigating, and solving large, vague problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable communicating with stakeholders to ensure project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on transformational projects with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake/ SQL / DBT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience outside Salesforce (Ruby)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gearset or CI / CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $213,300-$272,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73532,"name":"Sales Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7593439","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356240,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7593439,"updated_at":"2026-02-06T13:35:18-05:00","requisition_id":"JR105258","title":"Senior Sales Strategy \u0026 Operations Manager, Global Enterprise","company_name":"Intercom","first_published":"2026-02-06T07:46:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical, curious, and impact-driven Principal Sales Operations Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations function at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be the strategic partner to our Enterprise Sales VP and their global organization. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Collaboration \u0026amp;amp; Stakeholder Management: \u0026lt;/strong\u0026gt;Act as a trusted advisor and strategic partner to Global Enterprise sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting. Follow and improve clear, efficient intake processes for new Sales Operations requests, ensuring effective prioritization and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership: \u0026lt;/strong\u0026gt;Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forge Strong Partnerships: \u0026lt;/strong\u0026gt;Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation: \u0026lt;/strong\u0026gt;Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovate with AI: \u0026lt;/strong\u0026gt;Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Excellence: \u0026lt;/strong\u0026gt;Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s Degree\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7+ years of experience\u0026lt;/strong\u0026gt; in Sales / Field Operations, ideally within a high-growth SaaS or AI company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Salesforce expertise\u0026lt;/strong\u0026gt;: reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional analytical and data modeling skills\u0026lt;/strong\u0026gt;: expert in Excel/Google Sheets; able to translate complex data into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong project management skills\u0026lt;/strong\u0026gt;: able to manage multiple projects from scope to delivery; organized and detail-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional communication\u0026lt;/strong\u0026gt;: clear, concise written and verbal skills; adept at presenting insights and recommendations to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic business acumen\u0026lt;/strong\u0026gt;: able to translate sales strategy into operational plans; proactive, structured problem-solver with good judgment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Clari, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Enterprise Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $191,00 - $238,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7521447","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3332424,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7521447,"updated_at":"2026-03-20T14:39:27-04:00","requisition_id":"JR105299","title":"Senior Scaled Partner Enablement Manager","company_name":"Intercom","first_published":"2026-01-13T13:54:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is moving beyond a tool to a platform that powers the AI-first Customer Agent. Our partners are the primary drivers of our\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;expansion. We are looking for a revenue-focused Enablement Strategist to lead the scaled motion. Your goal isn\u0026#39;t just to inform partners, it is to accelerate their path to revenue. You will own the strategy that turns a \u0026quot;registered partner\u0026quot; into a \u0026quot;revenue-producing partner\u0026quot; by building the infrastructure that scales sales proficiency and technical delivery excellence across thousands of global users.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Velocity Mapping:\u0026lt;/strong\u0026gt; Analyze the partner sales cycle to identify friction points. You will build targeted enablement \u0026quot;interventions\u0026quot; designed specifically to increase win rates and decrease the time between partner onboarding and their first sourced deal. You will work cross-functionally with the Regional Partner Managers (APAC, LATAM, AMER, EMEA) to ensure the scaled content strategy aligns with regional revenue targets and specific GTM plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monetization of Competency:\u0026lt;/strong\u0026gt; Design and launch advanced certification programs that validate a partner’s ability to sell and implement Intercom’s AI Agent, directly impacting their ability to command higher service fees and drive deeper customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Mindshare \u0026amp;amp; Growth:\u0026lt;/strong\u0026gt; Create \u0026quot;sales-ready\u0026quot; assets that allow partners to position Intercom effectively against competitors like Decagon, ensuring our partners are equipped to win high-stakes enterprise bids.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Architecture:\u0026lt;/strong\u0026gt; Define and lead the long-term vision for scaled enablement, moving beyond modular training to create a holistic \u0026quot;Partner Journey\u0026quot; that accelerates time-to-first-deal. You will provide the leadership team with deep insights into partner readiness. You will use data to \u0026quot;pressure-test\u0026quot; our strategy, identifying which regions or tiers are underperforming and why.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance-Driven Enablement:\u0026lt;/strong\u0026gt; Shift from measuring \u0026quot;completions\u0026quot; to measuring \u0026quot;competency and outcomes.\u0026quot; You will own the link between enablement programs and partner-driven ARR, identifying gaps in the funnel and deploying targeted interventions. Move beyond vanity metrics. You will be responsible for reporting on Enablement-Influenced Revenue, tracking how engagement with our platforms correlates with partner-sourced pipeline and deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Orchestration:\u0026lt;/strong\u0026gt; Act as a high-agency partner to Product, Marketing, and Regional Leads. You won\u0026#39;t just \u0026quot;transform information\u0026quot;; you will synthesize competing priorities into a cohesive strategy that aligns with Intercom’s global blueprint. You will proactively identify how AI can automate \u0026quot;basic\u0026quot; enablement tasks, allowing you to focus on high-value strategic initiatives like advanced technical certifications and professional services excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Ownership:\u0026lt;/strong\u0026gt; Treat the Partner Enablement Hub as a product, continuously optimizing the UX and content architecture to ensure it remains the \u0026quot;source of truth\u0026quot; for the global ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Enablement, GTM Strategy or Partner Ecosystems, with a proven track record of building programs that move needle-metrics not just engagement metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience where your success was measured by business outcomes (e.g., pipeline growth, quota attainment, or partner productivity) rather than just content output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep understanding of the B2B SaaS sales funnel and the specific levers that drive partner-sourced vs. partner-influenced revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of how Partnerships monetize their relationship. You understand how to make Intercom a \u0026quot;profitable practice\u0026quot; for them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use Salesforce and PRM data to build a narrative around enablement’s ROI, identifying exactly where our investment in \u0026quot;scaled training\u0026quot; is yielding the highest revenue dividends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can navigate ambiguity, identify \u0026quot;leaks\u0026quot; in the partner engine, and solve them with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A forward-thinking approach to how AI changes the enablement landscape—both in how we enable partners on Intercom\u0026#39;s AI Agent and how we use AI to scale our own internal operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to challenge internal stakeholders and SMEs to ensure our external partner content is \u0026quot;airtight\u0026quot; and reflects a high-bar for excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $157,500 - $191,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7601731","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3358399,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7601731,"updated_at":"2026-02-10T07:38:11-05:00","requisition_id":"JR105014","title":"Senior Security Engineering Manager","company_name":"Intercom","first_published":"2026-02-10T07:38:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Security Engineering Group ensures that Intercom R\u0026amp;amp;D ships secure software and that the development environments that engineering teams operate in to do so remains safe. Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses through defining and holding the bar for the security of our product.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager of multi-disciplinary security engineering team you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the security of Intercom\u0026#39;s engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product security features, helping our customers to maintain a healthy security posture in their use of the Intercom product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security incidents at Intercom, leading investigations and identifying improvements which reduce the risk of repeat incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with key stakeholders across our Infosec and engineering teams to define \u0026amp;amp; realize our security vision, strategy \u0026amp;amp; roadmaps for the Intercom product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to shape and evolve our engineering culture by contributing to our engineering organization programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and supporting a team of engineers in their personal growth and career progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with performing security assessments to identify and mitigate software security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record in partnering closely with engineering teams, product managers and R\u0026amp;amp;D leadership to deliver pragmatic, secure product solutions \u0026amp;amp; processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in security incident response, managing or contributing to the containment, investigation and recovery of security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be supported?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will report to the Director of Security Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will buddy with another Dublin-based manager who will help you to onboard and get up to speed quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have a close group of management peers to collaborate with and learn from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We invest heavily in our Managers, supporting individual career development through training and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7601740","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3358399,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7601740,"updated_at":"2026-02-10T07:38:13-05:00","requisition_id":"JR105014","title":"Senior Security Engineering Manager","company_name":"Intercom","first_published":"2026-02-10T07:38:13-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Security Engineering Group ensures that Intercom R\u0026amp;amp;D ships secure software and that the development environments that engineering teams operate in to do so remains safe. Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses through defining and holding the bar for the security of our product.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager of multi-disciplinary security engineering team you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the security of Intercom\u0026#39;s engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product security features, helping our customers to maintain a healthy security posture in their use of the Intercom product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security incidents at Intercom, leading investigations and identifying improvements which reduce the risk of repeat incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with key stakeholders across our Infosec and engineering teams to define \u0026amp;amp; realize our security vision, strategy \u0026amp;amp; roadmaps for the Intercom product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to shape and evolve our engineering culture by contributing to our engineering organization programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and supporting a team of engineers in their personal growth and career progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with performing security assessments to identify and mitigate software security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record in partnering closely with engineering teams, product managers and R\u0026amp;amp;D leadership to deliver pragmatic, secure product solutions \u0026amp;amp; processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in security incident response, managing or contributing to the containment, investigation and recovery of security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be supported?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will report to the Director of Security Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will buddy with another Dublin-based manager who will help you to onboard and get up to speed quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have a close group of management peers to collaborate with and learn from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We invest heavily in our Managers, supporting individual career development through training and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7685034","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379615,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7685034,"updated_at":"2026-03-22T11:15:26-04:00","requisition_id":"JR105625","title":"Senior Social Media Strategist","company_name":"Intercom","first_published":"2026-03-06T08:39:31-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Senior Social Media Strategist to take our organic social presence to the next level. You’ll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You’ll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is equal parts strategic, creative, and operational. You’ll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what’s working (and what’s not) in social. If you’re excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is high-impact, high-visibility, and highly collaborative. You’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the strategy for Intercom and Fin’s organic social presence across LinkedIn, X, YouTube and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to move faster and smarter, from ideation to copywriting to distribution planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee our YouTube strategy and agency relationship, making sure we’re maximizing the reach and value of our video investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep our channels sharp and current, ensuring everything live reflects our latest story and message.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make strong, proactive choices. You won’t wait for a brief or a prompt; you’ll be shaping our agenda and our presence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a social-native thinker: fluent in platform nuances, audience behavior, and creative trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re fluent in tech culture – you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re deeply collaborative but autonomous – you can manage cross-functional partnerships without handholding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re experimental and analytical: you don’t just follow best practices, you question them and test what works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proactive and outcome-oriented: you don’t wait for permission and you know how to tie your work to business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ve worked in B2B social at a fast-paced SaaS or tech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve supported exec comms or employee enablement in social before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve worked closely with demand gen, brand, comms, or content teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong instincts for shareable creative – what stops the scroll and gets talked about.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7686548","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379615,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7686548,"updated_at":"2026-03-22T11:15:26-04:00","requisition_id":"JR105625","title":"Senior Social Media Strategist","company_name":"Intercom","first_published":"2026-03-06T08:39:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Senior Social Media Strategist to take our organic social presence to the next level. You’ll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You’ll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is equal parts strategic, creative, and operational. You’ll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what’s working (and what’s not) in social. If you’re excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is high-impact, high-visibility, and highly collaborative. You’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the strategy for Intercom and Fin’s organic social presence across LinkedIn, X, YouTube and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to move faster and smarter, from ideation to copywriting to distribution planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee our YouTube strategy and agency relationship, making sure we’re maximizing the reach and value of our video investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep our channels sharp and current, ensuring everything live reflects our latest story and message.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make strong, proactive choices. You won’t wait for a brief or a prompt; you’ll be shaping our agenda and our presence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a social-native thinker: fluent in platform nuances, audience behavior, and creative trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re fluent in tech culture – you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re deeply collaborative but autonomous – you can manage cross-functional partnerships without handholding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re experimental and analytical: you don’t just follow best practices, you question them and test what works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proactive and outcome-oriented: you don’t wait for permission and you know how to tie your work to business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ve worked in B2B social at a fast-paced SaaS or tech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve supported exec comms or employee enablement in social before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve worked closely with demand gen, brand, comms, or content teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong instincts for shareable creative – what stops the scroll and gets talked about.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5082494","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5082494,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Senior Software Engineer","company_name":"Intercom","first_published":"2023-05-31T05:56:15-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a Senior Software Engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7282358","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250825,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7282358,"updated_at":"2026-02-02T23:06:50-05:00","requisition_id":"JR104899","title":"Senior Solutions Architect","company_name":"Intercom","first_published":"2025-09-29T03:57:30-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R\u0026amp;amp;D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is deeply technical, customer-focussed, and excited about AI-powered customer service. You\u0026#39;ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions, assess customer requirements and design scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R\u0026amp;amp;D teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical content, including documentation, integration guides, and knowledge-sharing resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise in APIs, integrations, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in REST APIs, JavaScript, HTML and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI-driven automation, LLMs, and customer support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security reviews, compliance requirements, and enterprise IT environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solver who thrives in fast-paced environments and can manage multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom or similar customer support platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Apply today to join Intercom and help us deliver exceptional value and trust to our customers while building the future of customer communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7262006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250825,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7262006,"updated_at":"2026-02-02T23:06:50-05:00","requisition_id":"JR104899","title":"Senior Solutions Architect","company_name":"Intercom","first_published":"2025-09-29T03:57:29-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R\u0026amp;amp;D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is deeply technical, customer-focussed, and excited about AI-powered customer service. You\u0026#39;ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions, assess customer requirements and design scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R\u0026amp;amp;D teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical content, including documentation, integration guides, and knowledge-sharing resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise in APIs, integrations, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in REST APIs, JavaScript, HTML and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI-driven automation, LLMs, and customer support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security reviews, compliance requirements, and enterprise IT environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solver who thrives in fast-paced environments and can manage multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom or similar customer support platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Apply today to join Intercom and help us deliver exceptional value and trust to our customers while building the future of customer communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7594453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7594453,"updated_at":"2026-02-12T08:56:20-05:00","requisition_id":"JR105475","title":"Senior Solutions Engineer","company_name":"Intercom","first_published":"2026-02-12T08:48:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__header\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;job__title\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;job__location\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Intercom, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Intercom\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Intercom\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Apply today to join Intercom and help us deliver exceptional value and trust to our customers while building the future of customer communication.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7649168","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369584,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7649168,"updated_at":"2026-02-26T20:03:18-05:00","requisition_id":"JR105484","title":"Senior TPM - Enterprise Systems","company_name":"Intercom","first_published":"2026-02-26T20:03:18-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a skilled Technical Program Manager (TPM) to lead the planning, organization, and execution of initiatives that will enhance Intercom\u0026#39;s Enterprise Systems capabilities. Reporting to the Director of Enterprise Systems, you will join a team that is responsible for selecting, architecting, governing, and managing the SaaS applications and data systems that drive our core business functions across Finance, People, and Legal. This role offers the opportunity to work closely with cross-functional teams—including Finance, People, Legal, and Growth Engineering—to drive impactful projects forward, streamline processes, and help shape the future of our enterprise operations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with team and group leadership to clarify, understand, and shape initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure projects have clear, impactful purposes, goals, and milestones\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive visibility, shared understanding, and alignment across partner teams through excellent communication of projects and ownership of the Enterprise Systems roadmap\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify issues, risks, dependencies, and develop mitigation and escalation strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline process improvements and ways of working to support our Enterprise Systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ Years of experience working with system architectures, data flows, \u0026amp;amp; guiding technical teams in complex implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership, influencing, and alignment capabilities through effective communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has mastered the foundations of planning, sequencing, resourcing, and managing programs of work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to clarify ambiguous problems and translate them into concrete, actionable plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze complex business processes, identify inefficiencies, and propose advanced process improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in advanced requirement elicitation and documentation techniques to ensure clear project specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Finance, People teams, systems, and applications, specifically NetSuite and Workday\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the Finance and People processes and supporting technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with NetSuite and/or Workday (administration and/or development)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with applications such as: Zip, Stripe, Snowflake, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and 10 corporate holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $180,000-$215,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7597031","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3357057,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7597031,"updated_at":"2026-02-13T09:53:40-05:00","requisition_id":"JR105406","title":"Senior Video Editor","company_name":"Intercom","first_published":"2026-02-13T09:53:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an Editor/Videographer to help shape how the world sees Fin, Intercom’s AI Customer Agent. As video becomes central to Intercom’s Mindshare strategy, this role will play a key part in scaling the quality and velocity of the stories we publish across Advocacy, Product Marketing, Product, and Events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll bring Fin to life through modern product and customer marketing stories, demos, explainers, event coverage, social clips and demand gen content. You’ll collaborate with cross-functional partners to turn complex ideas into simple, human, visual stories that resonate with the audiences shaping the future of AI-powered customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to join as the team grows and contribute meaningful craft to a content engine that shapes how the industry understands Fin, the next generation of AI Customer Agents, and the change they represent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s video team sits at the heart of our Mindshare efforts. We create clear, compelling stories that explain how Fin works and show the impact it delivers for customers. Our mission is to help people understand the value of AI Customer Agents through straightforward, relatable, high-quality content.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Editor/Videographer, you will work across edits, studio, and location shoots. You will collaborate closely with the rest of the Content team, Product, Product Marketing and Events teams to support product launches, customer storytelling, and major industry moments. You will join a high-velocity environment where clarity matters more than complexity and where experimentation with new formats is encouraged.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture, edit and creatively craft customer stories, demos, explainers, event footage, social clips and demand gen content, delivering clarity, quality, and strong narrative flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up multi-camera studio shoots including camera operation, teleprompter, lighting, and audio to capture clean, reliable footage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Film interviews and capture B-roll on location in client offices and at events, adapting quickly to different environments and setups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver polished edits in multiple aspect ratios (16:9, 1:1, 9:16), optimised for each platform’s requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Repurpose longer video and non-video content into engaging video assets, using strong editorial judgment to identify the most compelling moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure edits reflect Intercom’s visual style and brand standards, utilising and adhering to a visual system created by our Intercom Creative Studio team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply platform-native and audience informed storytelling principles (hooks, pacing, structure, early clarity)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with new formats and AI-assisted workflows to help evolve our storytelling and contribute to a culture of continuous creative improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent editing skills with a strong sense of pacing, structure, narrative clarity, and social-first storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Adobe Premiere Pro, with openness to leveraging new editing tools such as Descript where they add value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident camera operation using mirrorless or DSLR cameras in both studio and on-location environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A refined creative sensibility with strong visual taste and an instinct for what makes a moment engaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of rhythm and musicality, able to select music that enhances tone, emotion, and narrative flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid audio recording ability including mic setup and monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform audio post-production work in Adobe Audition or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic After Effects skills for updating templates and incorporating motion into edits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organised with strong file-management discipline including clean project structures, version control, and reliable backups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using Frame.io for video review and feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to self-manage day-to-day work while collaborating closely with the wider video team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident collaborating with cross-functional partners across Advocacy, Product Marketing, Product, and Events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An avid curiosity for new technologies, particularly judicious use of AI in the creative process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience running live-stream productions using an ATEM switcher workflow or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic colour grading in Premiere or DaVinci Resolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Riverside or similar for remote and async recordings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7055800","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3093080,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7055800,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104509","title":"Senior Voice of Customer Researcher","company_name":"Intercom","first_published":"2025-07-09T12:00:24-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD!) team at Intercom exists to build, enable, and share a deep, holistic understanding of our customers, their needs, and their product behaviours—using research \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; data science.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team of data scientists and product researchers, our mission is to drive effective, evidence-based decisions across Intercom. We use data—both big and small—to unlock actionable insights that influence our product strategy, GTM execution, and overall business health.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a\u0026lt;strong\u0026gt; Senior Researcher\u0026lt;/strong\u0026gt; to own and evolve Intercom’s our Voice of Customer program. This program sits at the intersection of customer insight, product-market fit, sales effectiveness, and competitive intelligence. You will build a clear, repeatable understanding of \u0026lt;em\u0026gt;why we win\u0026lt;/em\u0026gt;, \u0026lt;em\u0026gt;why we lose\u0026lt;/em\u0026gt;, \u0026lt;em\u0026gt;what frictions exist within our customer base,\u0026lt;/em\u0026gt; and \u0026lt;em\u0026gt;what the business should do about it\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team RAD works on the most impactful initiatives that meaningfully move the needle for our customers and our business. In this role, you will lead a highly cross-functional research process, from surfacing themes, conducting deep analysis, and synthesizing insights to influencing decisions, prioritization, and strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are open to candidates at the senior level for this role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In this role you will:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Own and drive the Voice of Customer research program\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a monthly, rolling Voice of Customer insights generation process end-to-end, from theme surfacing through high-fidelity deep-dive analysis and final narrative delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate product-market fit signals: where our products resonate, where they struggle, and the product gaps driving losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate GTM effectiveness: sales process, positioning, pricing, pipeline hygiene, and competitive posture.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify buyer patterns and readiness profiles (e.g., AI-forward vs. AI-hesitant), surfacing insights that meaningfully guide targeting and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experiment with processes and methodologies\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continually refine how we produce monthly insights, balancing speed with rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use mixed-methods approaches to uncover friction, motivations, behaviours, and decision drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work creatively with imperfect inputs, e.g., Salesforce, Gong, to generate clarity from ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Define a good problem \u0026amp;amp; process fit\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prioritize “critical-to-know” over “nice-to-know.”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the monthly process, leveraging the right stakeholders at the right time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with stakeholders toward sharper questions, hypotheses, and more actionable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Be a strategic and trusted partner across Intercom\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with GTM, R\u0026amp;amp;D, Product, PMM, and CS teams to contextualize signals and validate findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower and challenge partners by bringing a holistic understanding of buyer behaviour and market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence roadmap decisions and inform quarterly strategy with grounded, evidence-based insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Communicate insights with clarity and conviction\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Craft compelling narratives that clearly outline themes, consequences, and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate share-outs that bring together Sales, Product, CS, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use storytelling, evidence, and structured reasoning to ensure insights are understood—and acted on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Ideal candidates have the following:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Research and analytical expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years experience in user research, product research, competitive intelligence, or a related analytical insight role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running end-to-end research or analysis projects with clear impact—scoping, planning, execution, synthesis, and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in qualitative and quantitative methods, and good judgment on when and how to use each.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to extract meaning from imperfect datasets and messy inputs (e.g., Sales data, call recordings, partial feedback).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic influence \u0026amp;amp; problem-solving\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing roadmap, sales strategy, or organizational prioritization through research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to frame ambiguous problems, challenge assumptions, and push teams toward clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort leading debate, calling out inconsistencies, and driving energy into unresolved issues.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; cross-functional collaboration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong narrative and synthesis skills—able to convert complex signals into concise, actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with cross-functional teams (Product, PMM, Sales, CS, Biz Ops).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at both presenting insights and facilitating conversations that move teams toward decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mindset \u0026amp;amp; craft\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A passion for understanding how and why buyers make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias toward impact, not artifacts—focused on insights that drive change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity, creativity, and comfort working with evolving processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine love for building great products and great customer experiences—not just conducting research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7431143","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3093080,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7431143,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104509","title":"Senior Voice of Customer Researcher","company_name":"Intercom","first_published":"2025-11-28T05:49:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD!) team at Intercom exists to build, enable, and share a deep, holistic understanding of our customers, their needs, and their product behaviours—using research \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; data science.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team of data scientists and product researchers, our mission is to drive effective, evidence-based decisions across Intercom. We use data—both big and small—to unlock actionable insights that influence our product strategy, GTM execution, and overall business health.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a\u0026lt;strong\u0026gt; Senior Researcher\u0026lt;/strong\u0026gt; to own and evolve Intercom’s our Voice of Customer program. This program sits at the intersection of customer insight, product-market fit, sales effectiveness, and competitive intelligence. You will build a clear, repeatable understanding of \u0026lt;em\u0026gt;why we win\u0026lt;/em\u0026gt;, \u0026lt;em\u0026gt;why we lose\u0026lt;/em\u0026gt;, \u0026lt;em\u0026gt;what frictions exist within our customer base,\u0026lt;/em\u0026gt; and \u0026lt;em\u0026gt;what the business should do about it\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team RAD works on the most impactful initiatives that meaningfully move the needle for our customers and our business. In this role, you will lead a highly cross-functional research process, from surfacing themes, conducting deep analysis, and synthesizing insights to influencing decisions, prioritization, and strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are open to candidates at the senior level for this role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In this role you will:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Own and drive the Voice of Customer research program\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a monthly, rolling Voice of Customer insights generation process end-to-end, from theme surfacing through high-fidelity deep-dive analysis and final narrative delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate product-market fit signals: where our products resonate, where they struggle, and the product gaps driving losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate GTM effectiveness: sales process, positioning, pricing, pipeline hygiene, and competitive posture.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify buyer patterns and readiness profiles (e.g., AI-forward vs. AI-hesitant), surfacing insights that meaningfully guide targeting and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experiment with processes and methodologies\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continually refine how we produce monthly insights, balancing speed with rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use mixed-methods approaches to uncover friction, motivations, behaviours, and decision drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work creatively with imperfect inputs, e.g., Salesforce, Gong, to generate clarity from ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Define a good problem \u0026amp;amp; process fit\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prioritize “critical-to-know” over “nice-to-know.”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the monthly process, leveraging the right stakeholders at the right time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with stakeholders toward sharper questions, hypotheses, and more actionable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Be a strategic and trusted partner across Intercom\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with GTM, R\u0026amp;amp;D, Product, PMM, and CS teams to contextualize signals and validate findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower and challenge partners by bringing a holistic understanding of buyer behaviour and market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence roadmap decisions and inform quarterly strategy with grounded, evidence-based insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Communicate insights with clarity and conviction\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Craft compelling narratives that clearly outline themes, consequences, and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate share-outs that bring together Sales, Product, CS, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use storytelling, evidence, and structured reasoning to ensure insights are understood—and acted on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Ideal candidates have the following:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Research and analytical expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years experience in user research, product research, competitive intelligence, or a related analytical insight role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running end-to-end research or analysis projects with clear impact—scoping, planning, execution, synthesis, and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in qualitative and quantitative methods, and good judgment on when and how to use each.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to extract meaning from imperfect datasets and messy inputs (e.g., Sales data, call recordings, partial feedback).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic influence \u0026amp;amp; problem-solving\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing roadmap, sales strategy, or organizational prioritization through research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to frame ambiguous problems, challenge assumptions, and push teams toward clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort leading debate, calling out inconsistencies, and driving energy into unresolved issues.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; cross-functional collaboration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong narrative and synthesis skills—able to convert complex signals into concise, actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with cross-functional teams (Product, PMM, Sales, CS, Biz Ops).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at both presenting insights and facilitating conversations that move teams toward decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mindset \u0026amp;amp; craft\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A passion for understanding how and why buyers make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias toward impact, not artifacts—focused on insights that drive change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity, creativity, and comfort working with evolving processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine love for building great products and great customer experiences—not just conducting research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371989","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287027,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371989,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Software Engineer","company_name":"Intercom","first_published":"2025-11-02T21:41:05-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Intercom, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, \u0026lt;/span\u0026gt;Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What happens when I apply?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.io/how-we-hire-engineers-part-1/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;here\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. The following step will be a phone interview with one of our engineers which will focus on technical and\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.io/how-we-hire-engineers-part-2-culture-contribution/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;culture contribution\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7426411","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250525,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7426411,"updated_at":"2026-03-18T19:04:11-04:00","requisition_id":"JR104901","title":"Solutions Architect","company_name":"Intercom","first_published":"2025-11-25T17:01:44-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Solutions Architect, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R\u0026amp;amp;D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions, assess customer requirements and design scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R\u0026amp;amp;D teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical content, including documentation, integration guides, and knowledge-sharing resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise in APIs, integrations, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in REST APIs, JavaScript, HTML and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI-driven automation, LLMs, and customer support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security reviews, compliance requirements, and enterprise IT environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solver who thrives in fast-paced environments and can manage multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom or similar customer support platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $212,000 - $257,000 for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7434876","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250525,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7434876,"updated_at":"2026-03-18T19:05:19-04:00","requisition_id":"JR104901","title":"Solutions Architect","company_name":"Intercom","first_published":"2025-12-01T12:26:22-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Solutions Architect, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R\u0026amp;amp;D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions, assess customer requirements and design scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R\u0026amp;amp;D teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical content, including documentation, integration guides, and knowledge-sharing resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise in APIs, integrations, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in REST APIs, JavaScript, HTML and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI-driven automation, LLMs, and customer support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security reviews, compliance requirements, and enterprise IT environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solver who thrives in fast-paced environments and can manage multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom or similar customer support platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $190,800 - $231,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7573187","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3135440,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7573187,"updated_at":"2026-02-17T20:12:22-05:00","requisition_id":"JR104387","title":"Solutions Engineer","company_name":"Intercom","first_published":"2026-01-28T18:51:05-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Intercom, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Intercom\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Intercom\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;146,750\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt; - $193,500\u0026lt;/span\u0026gt;\u0026amp;nbsp;Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6849119","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3135440,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6849119,"updated_at":"2026-02-17T20:12:06-05:00","requisition_id":"JR104387","title":"Solutions Engineer","company_name":"Intercom","first_published":"2025-05-06T04:22:14-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Intercom, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Intercom\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Intercom\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $163\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;,000 - $215,000\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7593406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356224,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7593406,"updated_at":"2026-02-18T19:41:18-05:00","requisition_id":"JR105483","title":"Solutions Engineer - LATAM (Portuguese Speaking)","company_name":"Intercom","first_published":"2026-02-17T20:19:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Intercom\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Intercom\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portuguese Fluency required, Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;146,750\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;- $193,500\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7624926","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356224,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7624926,"updated_at":"2026-02-18T19:41:45-05:00","requisition_id":"JR105483","title":"Solutions Engineer - LATAM (Portuguese Speaking)","company_name":"Intercom","first_published":"2026-02-17T20:19:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Intercom\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Intercom\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portuguese Fluency required, Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $163\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;,000 - $215,000\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7560506","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3345088,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7560506,"updated_at":"2026-01-29T10:29:50-05:00","requisition_id":"JR105464","title":"Staff AI Analyst","company_name":"Intercom","first_published":"2026-01-23T12:09:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a dedicated analyst / data scientist to join the AI Group to help us with that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role focuses on the analysis and understanding of our AI features. If you want to build AI features, consider our Scientist roles.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scientists and engineers analyse and visualize their AI changes (e.g. produce SQL queries, Jupyter notebooks, Tableau/Streamlit dashboards)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use cutting edge AI tools (such as LLMs) to gain leverage and understanding of our space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the AI Group, and our Chief of AI, to understand core business and product questions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of analytics / data science experience.\u0026lt;/strong\u0026gt; Ideally, in a fast-moving environment (like Intercom), but it\u0026#39;s also fine if you worked on interesting and complex problems in something bigger (like a bank, an insurance company, or a consulting firm)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong data wrangling skills. \u0026lt;/strong\u0026gt;You can connect to a data warehouse like Snowflake, and pull the data you need to analyse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent storytelling skills.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;When doing your analyses, you can build a compelling case using clear narratives and graphs/dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Extremely sharp applied statistical skills.\u0026lt;/strong\u0026gt; You can instantly spot a prosecutor\u0026#39;s fallacy, or consider when you might be seeing evidence of a Simpson\u0026#39;s paradox\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Intermediate programming skills.\u0026lt;/strong\u0026gt; You are comfortable with writing code (mostly) autonomously, considering edge cases and knowing how to test your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solid theoretical foundation in stats and ML.\u0026lt;/strong\u0026gt; We don\u0026#39;t expect you to know how an LLM like Mistral works under the hood (although it\u0026#39;s great if you do know it!), but you should be well-familiar with things like classification and regression, as well as testing of statistical hypotheses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scientific mindset.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;You are naturally critical and rely on data and evidence when making judgements. You are ready to abandon ideas that turned out to be bad, even if they were your own. You have a strong understanding of scientific rigor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication skills.\u0026lt;/strong\u0026gt; You mostly will be communicating to members of technical teams, but occasionally you\u0026#39;ll also have to explain something to a less technical person\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced education in math/stats, or related field (e.g. PhD or MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of business analytics or product analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7310770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7310770,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104334","title":"Staff Forward Deployed Engineer","company_name":"Intercom","first_published":"2025-10-09T12:09:25-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the chance to steer R\u0026amp;amp;D and Go-To-Market teams in a fast-paced environment, this role is for you.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You set the high bar for cross-functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decisive and pragmatic: know when to prototype and ship fast yourself, and when to escalate or delegate. Always keeping quality high and business goals front-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who tailors the message to any audience. Can easily talk to engineers and non-technical audiences about the same topics at the right level of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7462110","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7462110,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104334","title":"Staff Forward Deployed Engineer","company_name":"Intercom","first_published":"2025-12-11T10:24:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the chance to steer R\u0026amp;amp;D and Go-To-Market teams in a fast-paced environment, this role is for you.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You set the high bar for cross-functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decisive and pragmatic: know when to prototype and ship fast yourself, and when to escalate or delegate. Always keeping quality high and business goals front-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who tailors the message to any audience. Can easily talk to engineers and non-technical audiences about the same topics at the right level of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271914,"updated_at":"2026-03-04T18:12:41-05:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist","company_name":"Intercom","first_published":"2025-09-24T10:35:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;5-8 years applied ML experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong programming skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfort with ambiguity\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Scientific thinking skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Track record shipping ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;PhD or other experience in a research environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong stats or math background\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We\u0026#39;re committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6654793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6654793,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist ","company_name":"Intercom","first_published":"2025-02-22T04:11:09-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;5-8 years applied ML experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong programming skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfort with ambiguity\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Scientific thinking skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Track record shipping ML products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;PhD or other experience in a research environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong stats or math background\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6706842","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Berlin, Germany; Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6706842,"updated_at":"2026-03-09T05:17:39-04:00","requisition_id":"4024","title":"Staff/ Principal Product Designer","company_name":"Intercom","first_published":"2025-04-07T04:42:08-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Intercom is hiring an exceptional Staff/Principal level Product\u0026amp;nbsp; Designer to push the boundaries of product craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you should join Intercom today\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;This role is not for you if: \u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;What you’ll be doing: \u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;You’ll know you’re successful if: \u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim\u0026amp;nbsp;to be thorough, speedy and transparent in our approach. You should expect for the entire \u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of\u0026amp;nbsp;our team and have the opportunity to fully validate that Intercom and the role is the right fit \u0026lt;br\u0026gt;for you. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7371916","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287007,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7371916,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer","company_name":"Intercom","first_published":"2025-11-02T16:26:02-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386429,"updated_at":"2026-03-23T05:04:54-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Intercom","first_published":"2024-11-09T19:19:05-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386430","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386430,"updated_at":"2026-03-23T05:04:56-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Intercom","first_published":"2024-11-09T19:19:06-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7383950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2969981,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7383950,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN - ML SWE","title":"Staff Product Engineer, AI","company_name":"Intercom","first_published":"2025-11-07T13:44:12-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;7+ years of experience shipping high-quality products.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bias towards progress over perfection\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7383963","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287008,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7383963,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Intercom","first_published":"2025-12-19T06:46:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;7+ years of experience shipping high-quality products.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bias towards progress over perfection\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295461,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393922,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Intercom","first_published":"2025-11-13T09:42:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bias towards progress over perfection\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393955,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Intercom","first_published":"2025-11-13T09:41:59-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393950,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Intercom","first_published":"2025-11-13T09:41:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bias towards progress over perfection\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7735830","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7735830,"updated_at":"2026-03-23T05:04:58-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer - Growth","company_name":"Intercom","first_published":"2026-03-19T11:58:59-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer in our Growth organization, you will be a technical leader within a team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining our Growth organization as part of our \u0026lt;strong\u0026gt;Self‑Serve team. \u0026lt;/strong\u0026gt;This team owns the end‑to‑end, no‑touch customer journey – from discovering Intercom, to signing up, onboarding, trialling, and upgrading – entirely through the product, without ever talking to Sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team runs high‑impact experiments and builds product experiences that improve the self‑serve funnel (sign‑up → trial → paid), drive product adoption, reduce churn, and ultimately deliver uplift in self‑serve revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Their mission is to grow and retain the self‑serve customer base and they work cross‑functionally with Marketing, Web, GTM, and other Growth teams (Billing, Pricing and Packaging, etc). They sit very close to the revenue line, with clear ownership of self‑serve ARR and expansion\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Even better if you have experience in similar Growth organizations or in parts of the business that have commercial impact and responsibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7511870","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256054,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7511870,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104888","title":"Staff Product Manager - Web Growth","company_name":"Intercom","first_published":"2026-01-05T11:35:46-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom treats our website as a product. As the Staff PM for Web Growth, you’ll own the delivery of our growth strategy and performance of our entire web presence, including intercom.com and fin.ai. These sites are critical growth engines: they must deliver measurable results while setting the standard for user experience, clarity, and innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role: you’ll combine deep analytical skills with strategic vision, identifying opportunities across CRO, demand generation, and funnel performance, and translating them into actionable roadmaps. You’ll also play a leadership role in mentoring other PMs and elevating the overall bar for growth excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own web growth strategy: Develop and evolve a holistic strategy for how our websites drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand performance: Analyze funnel trends and uncover insights that shape priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritise opportunities: Spot areas to optimise (CRO, SEO/AEO, page performance) and make clear tradeoffs to maximise impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive outcomes: Translate analysis into clear priorities and partner with design, engineering, marketing, and data teams to deliver measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach: Support the growth of other PMs by providing guidance, feedback, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally: Align product, marketing, design, engineering, and analytics stakeholders around shared goals and sequencing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in web growth: you’ve owned growth/product strategy for high-performing websites and can show measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply analytical: skilled at using data to identify opportunities, diagnose funnel health, and guide strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationally minded: able to run complex programs end-to-end, lead other PMs / producers, and scale processes so the web team can ship consistently and at high quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator and communicator: able to align diverse stakeholders with crisp, data-driven storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, high-bar environment with ambitious goals and tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7279208","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256054,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7279208,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104888","title":"Staff Product Manager - Web Growth","company_name":"Intercom","first_published":"2025-09-26T09:45:40-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom treats our website as a product. As the Staff PM for Web Growth, you’ll own the delivery of our growth strategy and performance of our entire web presence, including intercom.com and fin.ai. These sites are critical growth engines: they must deliver measurable results while setting the standard for user experience, clarity, and innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role: you’ll combine deep analytical skills with strategic vision, identifying opportunities across CRO, demand generation, and funnel performance, and translating them into actionable roadmaps. You’ll also play a leadership role in mentoring other PMs and elevating the overall bar for growth excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own web growth strategy: Develop and evolve a holistic strategy for how our websites drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand performance: Analyze funnel trends and uncover insights that shape priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritise opportunities: Spot areas to optimise (CRO, SEO/AEO, page performance) and make clear tradeoffs to maximise impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive outcomes: Translate analysis into clear priorities and partner with design, engineering, marketing, and data teams to deliver measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach: Support the growth of other PMs by providing guidance, feedback, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally: Align product, marketing, design, engineering, and analytics stakeholders around shared goals and sequencing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in web growth: you’ve owned growth/product strategy for high-performing websites and can show measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply analytical: skilled at using data to identify opportunities, diagnose funnel health, and guide strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationally minded: able to run complex programs end-to-end, lead other PMs / producers, and scale processes so the web team can ship consistently and at high quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator and communicator: able to align diverse stakeholders with crisp, data-driven storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, high-bar environment with ambitious goals and tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7274777","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256054,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7274777,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"JR104888","title":"Staff Product Manager - Web Growth","company_name":"Intercom","first_published":"2025-09-26T08:19:27-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom treats our website as a product. As the Staff PM for Web Growth, you’ll own the delivery of our growth strategy and performance of our entire web presence, including intercom.com and fin.ai. These sites are critical growth engines: they must deliver measurable results while setting the standard for user experience, clarity, and innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role: you’ll combine deep analytical skills with strategic vision, identifying opportunities across CRO, demand generation, and funnel performance, and translating them into actionable roadmaps. You’ll also play a leadership role in mentoring other PMs and elevating the overall bar for growth excellence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own web growth strategy: Develop and evolve a holistic strategy for how our websites drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand performance: Analyze funnel trends and uncover insights that shape priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritise opportunities: Spot areas to optimise (CRO, SEO/AEO, page performance) and make clear tradeoffs to maximise impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive outcomes: Translate analysis into clear priorities and partner with design, engineering, marketing, and data teams to deliver measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach: Support the growth of other PMs by providing guidance, feedback, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally: Align product, marketing, design, engineering, and analytics stakeholders around shared goals and sequencing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in web growth: you’ve owned growth/product strategy for high-performing websites and can show measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply analytical: skilled at using data to identify opportunities, diagnose funnel health, and guide strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationally minded: able to run complex programs end-to-end, lead other PMs / producers, and scale processes so the web team can ship consistently and at high quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator and communicator: able to align diverse stakeholders with crisp, data-driven storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, high-bar environment with ambitious goals and tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7673157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376379,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7673157,"updated_at":"2026-03-05T06:53:41-05:00","requisition_id":"JR105603","title":"Startup Growth Marketing Manager","company_name":"Intercom","first_published":"2026-03-05T06:53:41-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll own growth marketing for our startup segment turning partner access, program perks and ecosystem credibility into predictable acquisition, activation and retention. This role is part of our startup programs team spanning growth and marketing and is accountable for building repeatable demand engines, running experiments across product and marketing channels, and translating ecosystem relationships into measurable commercial results.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the annual growth marketing plan for how we show up digitally for startups, aligning paid, owned and partner channels to drive demand.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate partner-led opportunities (VCs, accelerators, tech partners) into marketing campaigns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize funnels and high potential cohorts based on commercial impact and scale potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define KPIs, own attribution for multi-touch partner ecosystems and build dashboards that tie marketing activity to customers and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Content \u0026amp;amp; Thought Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create content that drives discoverability and conversion (case studies, playbooks, founder stories, newsletters).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure content maps to funnel stages and supports acquisition and activation goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test new program offers that deliver value to founders and drive demand.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Acquisition \u0026amp;amp; Co-marketing\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and run performance acquisition across startup communities, search, social, display and partnerships to drive traffic and conversions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build co-marketing activations with VCs, accelerators and platform partners to improve reach.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market virtual and in-person events to drive mindshare and customer engagement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch cohort or seasonal campaigns targeting VC/accelerator-backed startups and measure downstream logo and revenue impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined experimentation program (A/B tests, funnel tests, landing pages, creatives, copy) with clear hypotheses and success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface statistical learnings, codify wins and scale reliable growth levers into repeatable or sunset projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and test guerilla \u0026amp;amp; experimental campaigns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Program, Brand \u0026amp;amp; Messaging\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and enable a clear Intercom for Startups brand \u0026amp;amp; messaging guide\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine and position startup program benefits clearly to the market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create outbound messaging and tactics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the startups team to get closer to both customers and partners and ensure we deliver value to both.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner Marketing, Sales, Product, Customer Support and Customer Success to validate experiments, scale successful plays and ensure product decisions are informed by startup behaviour.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of growth, performance or product marketing experience in B2B SaaS with end-to-end ownership of acquisition, activation and lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building paid and partner-led acquisition channels that generated measurable pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experimentation discipline and statistical literacy, you design tests, interpret results and scale winners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with startup ecosystems (VCs, accelerators, incubators) and experience activating those networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytics skills comfortable with SQL\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience with marketing automation: Clay \u0026amp;amp; Marketo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, direct communicator who can write positioning, run campaigns and present ROI to senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience running marketing programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product-led growth (PLG) experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior hands-on experience in either the San Francisco or London startup ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is [$175,000 - $208,000]. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7678994","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376379,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7678994,"updated_at":"2026-03-05T06:53:43-05:00","requisition_id":"JR105603","title":"Startup Growth Marketing Manager","company_name":"Intercom","first_published":"2026-03-05T06:53:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll own growth marketing for our startup segment turning partner access, program perks and ecosystem credibility into predictable acquisition, activation and retention. This role is part of our startup programs team spanning growth and marketing and is accountable for building repeatable demand engines, running experiments across product and marketing channels, and translating ecosystem relationships into measurable commercial results.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the annual growth marketing plan for how we show up digitally for startups, aligning paid, owned and partner channels to drive demand.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate partner-led opportunities (VCs, accelerators, tech partners) into marketing campaigns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize funnels and high potential cohorts based on commercial impact and scale potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define KPIs, own attribution for multi-touch partner ecosystems and build dashboards that tie marketing activity to customers and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Content \u0026amp;amp; Thought Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create content that drives discoverability and conversion (case studies, playbooks, founder stories, newsletters).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure content maps to funnel stages and supports acquisition and activation goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test new program offers that deliver value to founders and drive demand.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Acquisition \u0026amp;amp; Co-marketing\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and run performance acquisition across startup communities, search, social, display and partnerships to drive traffic and conversions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build co-marketing activations with VCs, accelerators and platform partners to improve reach.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market virtual and in-person events to drive mindshare and customer engagement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch cohort or seasonal campaigns targeting VC/accelerator-backed startups and measure downstream logo and revenue impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined experimentation program (A/B tests, funnel tests, landing pages, creatives, copy) with clear hypotheses and success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface statistical learnings, codify wins and scale reliable growth levers into repeatable or sunset projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and test guerilla \u0026amp;amp; experimental campaigns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Program, Brand \u0026amp;amp; Messaging\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and enable a clear Intercom for Startups brand \u0026amp;amp; messaging guide\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine and position startup program benefits clearly to the market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create outbound messaging and tactics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the startups team to get closer to both customers and partners and ensure we deliver value to both.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner Marketing, Sales, Product, Customer Support and Customer Success to validate experiments, scale successful plays and ensure product decisions are informed by startup behaviour.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of growth, performance or product marketing experience in B2B SaaS with end-to-end ownership of acquisition, activation and lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building paid and partner-led acquisition channels that generated measurable pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experimentation discipline and statistical literacy, you design tests, interpret results and scale winners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with startup ecosystems (VCs, accelerators, incubators) and experience activating those networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytics skills comfortable with SQL\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience with marketing automation: Clay \u0026amp;amp; Marketo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, direct communicator who can write positioning, run campaigns and present ROI to senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience running marketing programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product-led growth (PLG) experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior hands-on experience in either the San Francisco or London startup ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600712,"updated_at":"2026-02-09T21:42:37-05:00","requisition_id":"JR104709","title":"Strategic Customer Success Manager","company_name":"Intercom","first_published":"2026-02-09T21:42:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600671,"updated_at":"2026-02-09T21:42:36-05:00","requisition_id":"JR104709","title":"Strategic Customer Success Manager","company_name":"Intercom","first_published":"2026-02-09T21:42:36-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7733203","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393436,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7733203,"updated_at":"2026-03-20T12:38:56-04:00","requisition_id":"JR105658","title":"Strategic Customer Success Manager","company_name":"Intercom","first_published":"2026-03-20T12:38:56-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $180,000 - $222,525. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":85810,"name":"US","location":null,"child_ids":[85809,85813,86722,86723,8184,15648],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7733296","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393436,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7733296,"updated_at":"2026-03-20T12:38:57-04:00","requisition_id":"JR105658","title":"Strategic Customer Success Manager","company_name":"Intercom","first_published":"2026-03-20T12:38:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $162,000 - $193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":85810,"name":"US","location":null,"child_ids":[85809,85813,86722,86723,8184,15648],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7604085","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7604085,"updated_at":"2026-02-10T16:13:26-05:00","requisition_id":"JR104709","title":"Strategic Customer Success Manager - French Speaking","company_name":"Intercom","first_published":"2026-02-10T16:13:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7604088","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7604088,"updated_at":"2026-02-10T16:13:27-05:00","requisition_id":"JR104709","title":"Strategic Customer Success Manager - French Speaking","company_name":"Intercom","first_published":"2026-02-10T16:13:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7686134","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380111,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7686134,"updated_at":"2026-03-12T05:38:33-04:00","requisition_id":"JR105608","title":"Tax Manager","company_name":"Intercom","first_published":"2026-03-12T05:38:16-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for another tax team member to join a lean but high-impact Finance organization at an exciting moment of global growth and transformation. As a key member of the Finance team, you will help support the next wave of Intercom\u0026#39;s expansion while playing an active role in shaping how our tax function evolves; not just through compliance and process, but by embracing the AI-driven tools and approaches that are redefining how modern finance teams operate.\u0026amp;nbsp;Working closely with the Director of Tax, you\u0026#39;ll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive meaningful process improvements. This role is based in Europe and will have a particular focus on our EMEA operations; complementing the work of our US-based Tax Manager, with responsibilities split across regions and balanced across the team as the business grows.We\u0026#39;re seeking someone who thrives at pace, is genuinely excited about embracing new technologies including AI, and isn\u0026#39;t content with \u0026quot;how it\u0026#39;s always been done.\u0026quot; You\u0026#39;ll have significant visibility and influence on the direction of our global tax function; and the opportunity to help build something better for the future.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tax Accounting \u0026amp;amp; Compliance - Oversee preparation and review of income tax provisions (IAS 12) and returns across EMEA jurisdictions, working closely with our third-party tax service providers to ensure timely, accurate completion of all compliance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Indirect Tax (VAT/GST) - Own and manage indirect tax filings across European jurisdictions with a focus on accuracy, timeliness, and continuous improvement to reduce compliance risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tax Calendar \u0026amp;amp; Operations - Manage the EMEA tax calendar, maintaining due dates for filings and payments, and coordinating document flow across external service providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tax Forecast - Collaborate with the FP\u0026amp;amp;A team to develop and maintain accurate tax expense forecasts and estimates, and advise stakeholders on the tax implications of business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tax Incentives - Coordinate with cross-functional stakeholders to identify, document, and claim tax incentives in a timely and accurate manner, with a focus on European frameworks (e.g., Ireland and UK R\u0026amp;amp;D credits)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Innovation - Lead implementation of process and technology enhancements (including AI tools and automation) to create more scalable, efficient workflows; actively challenge the status quo and set new standards for how tax work gets done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Special Projects - Support additional initiatives as they arise, including tax audits, new market or product launch research, and cross-functional projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re looking for a collaborative self-starter with a genuine growth mindset; someone who independently owns their work end-to-end, actively seeks out better ways of doing things, and is energized by the possibilities that AI and new technologies bring to the finance function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of multinational corporate tax experience in either (both highly desired):\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tax Accounting \u0026amp;amp; Compliance (IAS 12 or ASC 740)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Indirect tax (VAT/GST)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated curiosity and openness to leveraging AI tools, automation, or emerging technologies to improve how tax work gets done; experience with tax technology (e.g., Avalara, NetSuite, or similar) a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional communication skills - able to act as the primary tax contact for Finance and business stakeholders, explaining complex tax concepts clearly to non-tax audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage external advisors and service providers effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional qualification (ACA, ACCA, CTA, CPA, or equivalent), preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with European tax jurisdictions — particularly Ireland and/or the UK — strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7089751","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3103199,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7089751,"updated_at":"2026-03-26T10:35:02-04:00","requisition_id":"4025","title":"Technical Recruiter (FTC)","company_name":"Intercom","first_published":"2025-07-21T07:53:37-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Technical Recruiter to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to candidates, ensuring they have a positive and engaging experience throughout the hiring process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Use data-driven insights to continuously improve and refine recruiting strategies.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Master our recruiting tools and systems, leveraging automation and AI where possible\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Represent Intercom’s mission, vision, and values with professionalism and authenticity.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong ability to source and attract top engineering talent through multiple channels.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Solid understanding of the global technical hiring landscape, particularly in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why join us?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Ready to grow your career?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6735909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3103199,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6735909,"updated_at":"2026-03-26T10:35:04-04:00","requisition_id":"4025","title":"Technical Recruiter (FTC)","company_name":"Intercom","first_published":"2025-03-21T12:00:45-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Technical Recruiter to join our talent acquisition team on a 12 month contract to help hire the exceptional talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to candidates, ensuring they have a positive and engaging experience throughout the hiring process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Use data-driven insights to continuously improve and refine recruiting strategies.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Master our recruiting tools and systems, leveraging automation and AI where possible\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Represent Intercom’s mission, vision, and values with professionalism and authenticity.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong ability to source and attract top engineering talent through multiple channels.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Solid understanding of the global technical hiring landscape, particularly in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Availability to be onsite at our Dublin office (Stephen’s Green) for at least 2 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why join us?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive salary and equity in a high-growth company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comprehensive health and dental insurance for you and your dependents.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Flexible paid time off policy to support work-life balance.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous parental leave (paid maternity leave + 6 weeks paternity leave).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Regular compensation reviews—we reward great work!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Cycle-to-Work Scheme and secure bike storage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;MacBooks and top-tier equipment to help you do your best work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Delicious breakfast and lunch served daily in our Dublin office, plus a fully stocked kitchen.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Ready to grow your career?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237071,"name":"Recruiting","child_ids":[],"parent_id":12967}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6436276","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3016092,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6436276,"updated_at":"2026-01-28T17:37:06-05:00","requisition_id":"EVERGREEN","title":"Technical Support Engineer ","company_name":"Intercom","first_published":"2024-12-02T15:06:47-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Intercom\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7542302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3338874,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7542302,"updated_at":"2026-01-29T05:39:53-05:00","requisition_id":"JR105393","title":"Technical Support Specialist","company_name":"Intercom","first_published":"2026-01-28T13:33:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of the many technologies employed by our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Intercom, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7488068","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3322311,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7488068,"updated_at":"2026-02-05T21:32:04-05:00","requisition_id":"JR105329","title":"Technical Support Specialist","company_name":"Intercom","first_published":"2026-01-02T14:42:15-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Intercom, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about leveraging AI to enhance support experiences and drive team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See support as an exciting opportunity to solve daily customer related puzzles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like finding ways to work smarter, not just harder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are hungry to learn, iterate, and help build something great.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback \u0026amp;amp; kudos about it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every weekday, plus a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare stipend towards private health insurance for you and your partner/spouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7366132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3284683,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7366132,"updated_at":"2026-02-26T11:29:29-05:00","requisition_id":"JR105071","title":"Technical Support Specialist","company_name":"Intercom","first_published":"2025-11-04T13:21:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Intercom, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about leveraging AI to enhance support experiences and drive team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See support as an exciting opportunity to solve daily customer related puzzles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like finding ways to work smarter, not just harder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are hungry to learn, iterate, and help build something great.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback \u0026amp;amp; kudos about it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $62,000 - $74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]}],"meta":{"total":194}}