{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7247950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7247950,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Fin\u0026#39;s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;132,836\u0026lt;/span\u0026gt;-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7254820,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Fin\u0026#39;s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,670\u0026lt;/span\u0026gt;-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;190,303\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7335309","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7335309,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-10-15T10:06:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,500\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6922266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6922266,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-06-09T11:26:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7286050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7286050,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-09-29T18:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386163,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - German Speaking","company_name":"Fin","first_published":"2025-11-10T10:54:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German (Business Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862786","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423888,"location":{"name":"San Francisco, California; USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862786,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105846","title":"Account Executive, MidMarket (LATAM) ","company_name":"Fin","first_published":"2026-05-04T16:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be a key player in driving Fin\u0026#39;s growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on product knowledge and evolving processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver tailored product demos to address each client’s unique challenges and needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on exceeding sales targets and demonstrating competitiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional teams (Marketing, Product).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to changes in market conditions, customer needs, and product updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use creative problem-solving to overcome obstacles and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage sales tools and CRM software to track leads, progress, and activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate contract terms to close deals while maintaining healthy margins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit grit and determination to succeed, overcoming challenges and driving results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel within the country to support client needs and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience as an Account Executive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be fluent in Portuguese; proficiency in Spanish is also a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7980879","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463669,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7980879,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP","title":"Account Executive, Scale","company_name":"Fin","first_published":"2026-06-04T15:19:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We\u0026#39;re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hunter mentality with a track record of sourcing and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-velocity pipeline across a large number of deals simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and a consistent track record of hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build trust and credibility with buyers across functions and executive seniority levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercom employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater San Francisco Area is $132,200 - $158,050. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7982980","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463669,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7982980,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP","title":"Account Executive, Scale","company_name":"Fin","first_published":"2026-06-04T15:19:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We\u0026#39;re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hunter mentality with a track record of sourcing and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-velocity pipeline across a large number of deals simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and a consistent track record of hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build trust and credibility with buyers across functions and executive seniority levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercom employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $119,100 - $142,200. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7559695","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7559695,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104463","title":"Account Executive, Senior MidMarket","company_name":"Fin","first_published":"2026-01-23T04:05:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Senior Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7904504","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436169,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7904504,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Account Manager (Commercial)","company_name":"Fin","first_published":"2026-05-11T10:09:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Account Manager (Commercial), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 3+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences. Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6781237","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3116778,"location":{"name":"Berlin, Germany; Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6781237,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR103189","title":"AI Design Leader","company_name":"Fin","first_published":"2025-04-10T07:49:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a technically-capable product leader to head up AI Design at Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is the #1 AI agent for customer service — a full-stack, vertically integrated AI system powered by our own in-house models, Apex, designed specifically for customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role is to lead the Design function within our AI Group, where our custom models and core Fin functionality are developed. You will be managing our AI Designers (currently 3 Staff/Principal level AI Designers). You will work directly with AI Engineers and Scientists in \u0026lt;a href=\u0026quot;https://fin.ai/research/\u0026quot;\u0026gt;our AI Group\u0026lt;/a\u0026gt;, and Product Designers and teams in our R\u0026amp;amp;D group.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe that leading AI Design is a new type of product leadership role that combines technical, product, and leadership qualities.\u0026amp;nbsp; This includes shaping how the Fin AI models and harness behave — how they reason, respond, and improve over time. The experience is defined as much by model behavior, evals, and iteration loops as it is by UI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone to lead in that world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;There are three things that matter for this role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’ve tried to simplify it down as much as possible.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;1. AI Chops (this matters most)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’re comfortable operating at the AI layer. Not just using AI tools, and not just designing around them, but getting into how things actually work:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;model behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;evals and testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;agent workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You don’t need to have done everything end-to-end. Honestly, very few people have. But you can hold your own in conversations with engineers and scientists. You’re curious enough to go deep. You’ve likely built things, broken things, experimented a lot.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You almost certainly have opinions about where this is all going, what’s overhyped, what actually matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;2. Product Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You care about building great products, deeply. You’ve likely led teams, or built things from scratch, or shaped products that people use. You know how to connect:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;user needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;what’s actually possible with the technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can zoom out to define direction, and zoom in to perfect experiences. Maybe you’ve shipped AI products from the ground up, maybe you haven’t, but you’re already pulling AI into everything you build, and pushing way beyond surface-level use.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;3. Values \u0026amp;amp; Mindset\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This part is true for everyone at Fin:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re high-agency. You build. You don’t wait for permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care about quality, not just how things look, but how they work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like moving fast in messy, ambiguous spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You raise the bar for the people around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We don’t expect you to be all of these things at once. We think this role will attract people with different “shapes.”\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You might be:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A product leader who has gone deep on AI over the last year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A designer leader who has moved closer and closer to the system and the model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engineer, scientist or researcher who cares a lot about product and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A founder, or someone building things on the side, figuring this out in public\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You might not have ever had the title ‘Design Leader’. That’s fine. What matters more is:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;how you think\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;how you learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;how seriously you’re engaging with this shift\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What would you be doing in the role?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be working at the center of how we build Fin. Alongside designers, engineers, and AI scientists, you’ll help shape:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;how the system behaves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;how we evaluate quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;how we turn model capability into real product experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Some of the work will feel like product. Some will feel like design. Some will feel closer to engineering or research.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A lot of it will feel new.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Talk to us\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We don’t think there’s a perfect profile for this role. We don’t think the industry has fully caught up with what this job actually is yet. And we don’t want to over-specify it and miss the interesting people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’ve been thinking about this space a lot, building things, forming strong opinions, we’d love to hear from you. Tell us how you see it. Tell us what you’ve built. Tell us where you think this is all heading.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re much more interested in that than a perfect CV.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll meet with members of our AI Group and Product \u0026amp;amp; Design leadership team, and have the chance to properly understand the role, the problems we’re solving, and whether Fin is the right fit for you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7820671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7820671,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7824137","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7824137,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7824142","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7824142,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8025649","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3476162,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8025649,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00014","title":"Application Security Engineer","company_name":"Fin","first_published":"2026-06-24T04:54:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Security Engineering team is unlike most security teams. We own and operate critical security services, build customer-facing security features, and partner with engineering teams to make secure development the default. We\u0026#39;re engineers first; designing, building, and operating systems that protect Fin and its customers. The team owns and operates tier-zero services including authentication, SAML/SSO, teammate activity logs, malicious URL scanning, and other critical trust and security capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how products are designed, developed, and delivered. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help shape how security evolves alongside some of the most ambitious AI-powered products in customer service. We\u0026#39;re taking an AI-first approach to security, exploring areas such as AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and engineer tier-zero security capabilities that help customers securely deploy and manage Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and other enterprise security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering teams throughout the software development lifecycle to build secure products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to secure development standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead application security initiatives across the software development lifecycle, helping teams identify and address security risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams building AI-powered products to assess and mitigate emerging security risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven application security, product security, or security engineering experience within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering skills with experience designing, building, and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern application security threats, secure software development practices, and threat modelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting architecture reviews and security assessments for complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on security incident response experience, including leading investigations and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building tools, automation, or developer-focused solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or owning authentication, SAML/SSO, identity, or access management capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building security automation or security-focused platform capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud security, infrastructure security, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8018140","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3476162,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8018140,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00014","title":"Application Security Engineer","company_name":"Fin","first_published":"2026-06-23T10:58:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Security Engineering team is unlike most security teams. We own and operate critical security services, build customer-facing security features, and partner with engineering teams to make secure development the default. We\u0026#39;re engineers first; designing, building, and operating systems that protect Fin and its customers. The team owns and operates tier-zero services including authentication, SAML/SSO, teammate activity logs, malicious URL scanning, and other critical trust and security capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how products are designed, developed, and delivered. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help shape how security evolves alongside some of the most ambitious AI-powered products in customer service. We\u0026#39;re taking an AI-first approach to security, exploring areas such as AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and engineer tier-zero security capabilities that help customers securely deploy and manage Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and other enterprise security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering teams throughout the software development lifecycle to build secure products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to secure development standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead application security initiatives across the software development lifecycle, helping teams identify and address security risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams building AI-powered products to assess and mitigate emerging security risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven application security, product security, or security engineering experience within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering skills with experience designing, building, and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern application security threats, secure software development practices, and threat modelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting architecture reviews and security assessments for complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on security incident response experience, including leading investigations and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building tools, automation, or developer-focused solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or owning authentication, SAML/SSO, identity, or access management capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building security automation or security-focused platform capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud security, infrastructure security, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7960889","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456515,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7960889,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105926","title":"Brand Voice Lead—Systems","company_name":"Fin","first_published":"2026-05-29T10:14:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Every interaction with Fin, whether written by a person or generated with AI, should feel clear, distinctive, and true to our brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Brand Voice Lead, Systems\u0026lt;/strong\u0026gt;, you’ll help make that happen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a traditional copywriting role, and it’s different from a standard content strategy position. You’ll shape how Fin shows up in words across key brand and marketing touchpoints, while helping build the tools, guidance, and workflows that make strong writing easier to produce consistently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work across Brand, Product Marketing, Product, Design, and other cross-functional teams to turn complex ideas into clear, compelling communication. That means \u0026lt;strong\u0026gt;contributing \u0026lt;/strong\u0026gt;to messaging frameworks,\u0026lt;strong\u0026gt; supporting \u0026lt;/strong\u0026gt;major launches and campaigns, and writing across formats like websites, films, podcasts, presentations, and executive narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll also\u0026lt;strong\u0026gt; evolve and shape the systems\u0026lt;/strong\u0026gt; behind the work, including voice and tone guidance, editorial standards, channel-specific frameworks, prompt libraries, AI Skills, and reusable messaging assets. We’re looking for someone who is excited by both sides of the role: writing excellent copy and helping teams use AI thoughtfully to create better, more consistent communication at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve \u0026lt;/strong\u0026gt;Fin’s verbal identity, including voice and tone guidance, messaging principles, and editorial standards across key brand and customer touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop messaging\u0026lt;/strong\u0026gt; frameworks that help explain complex products, technologies, and ideas with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and refine high-quality copy across a wide range of formats, including product launches, campaigns, websites, video, podcasts, keynote presentations, and strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely\u0026lt;/strong\u0026gt; with Brand, Product Marketing, Product, and Design to ensure work is aligned, clear, and consistent across channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and maintain practical writing systems \u0026lt;/strong\u0026gt;that support scale, including channel guidance, prompt libraries, reusable messaging assets, and \u0026lt;strong\u0026gt;AI-enabled workflows\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify friction in writing workflows and recommend smarter ways of working that improve quality, consistency, and speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to strengthen writing processes, support content development, and help cross-functional partners create with more confidence and less guesswork.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful editing, feedback, and guidance that helps raise the quality of writing across projects and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contribute\u0026lt;/strong\u0026gt; to the ongoing evolution of Fin’s verbal identity as our products, customers, and category continue to grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in brand writing, messaging, editorial, verbal identity, content strategy, or related creative disciplines, ideally in-house.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional portfolio that demonstrates strong writing craft, strategic thinking, and the ability to develop systems that improve quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating voice and tone guidance, messaging frameworks, editorial standards, and writing support tools used across teams and channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding writing and editing skills, with the ability to move between strategic thinking and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment and taste, with the ability to simplify complex ideas into clear, compelling narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI tools such as ChatGPT, Claude, Claude Code, and other emerging creative technologies, along with a clear point of view on how they can improve creative workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI-native writing resources such as prompt libraries, reusable workflows, editorial evaluations, or structured guidance that helps people create stronger on-brand communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with cross-functional partners across Brand, Product Marketing, Product, Design, and leadership-facing workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems mindset and a habit of turning one-off solutions into repeatable practices that help teams work better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience guiding non-writers through editing, frameworks, and practical support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role matters\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role helps Fin communicate with more clarity, consistency, and confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll bring strong judgment, excellent writing, and a practical systems mindset to the work. \u0026lt;strong\u0026gt;You won’t be expected to single-handedly own every aspect of how the company communicates.\u0026lt;/strong\u0026gt; Instead, you’ll be a \u0026lt;strong\u0026gt;senior hands-on partner who helps shape \u0026lt;/strong\u0026gt;the voice,\u0026lt;strong\u0026gt; improve\u0026lt;/strong\u0026gt; the workflows, and \u0026lt;strong\u0026gt;raise the quality \u0026lt;/strong\u0026gt;of writing across the brand through a n AI-driven lens.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7807496","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410456,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7807496,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105788","title":"Business Development Representative","company_name":"Fin","first_published":"2026-04-13T12:43:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Targeting\u0026lt;/strong\u0026gt;: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Enterprise Prospecting\u0026lt;/strong\u0026gt;: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You\u0026#39;ll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Prospect Experience\u0026lt;/strong\u0026gt;: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You\u0026#39;ll articulate Fin\u0026#39;s value as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Market Acumen\u0026lt;/strong\u0026gt;: Maintain a comprehensive understanding of Fin\u0026#39;s product suite and its value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Optimization\u0026lt;/strong\u0026gt;: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and success from working with Enterprise sized accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8038696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484354,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8038696,"updated_at":"2026-07-22T14:26:10-04:00","requisition_id":"R-00019","title":"Business Development Representative","company_name":"Fin","first_published":"2026-07-01T19:34:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Owning and prioritizing a named book of enterprise accounts (2,000+ employees) in partnership with Enterprise Account Executives across North America\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Running account-based prospecting strategies — not just single-prospect outreach — building a view of the full buying group before engaging\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Providing a best-in-class experience for Fin’s prospective enterprise customers throughout the outbound process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Maintaining deep knowledge of Fin’s product, enterprise use cases, and market positioning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Working cross-functionally with Marketing, Sales Operations, and Product to improve processes that directly impact enterprise pipeline generation and conversion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Engaging in team development and mentoring of newer BDR teammates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong desire to build a career in sales, with a goal of growing into an Account Executive or senior closing role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +); enterprise experience strongly preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Enterprise Prospecting Skills\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Knows how to run account-based outreach: researching a target account, mapping the buying group, and building a multi-thread strategy before outreach — comfortable engaging VP and C-level contacts across complex organizations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Manages a large account list effectively; knows how to prioritize activity to drive the most pipeline and maintains strong CRM hygiene\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Market \u0026amp;amp; Industry Knowledge\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Brings solid knowledge of the enterprise SaaS landscape and Fin’s key verticals; stays on top of industry news and uses it to sharpen outreach\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communication\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Crafts compelling, concise messaging for executive audiences across channels and personas; listens effectively and works closely with their AE\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Growth Mindset\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Self-aware, with a clear sense of strengths and areas for growth. Sees every day as an opportunity to be 1% better. Proactively seeks feedback.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Results Oriented\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Brings a never-settle approach to quota, progression, and team development. Motivated to succeed and raise the bar for those around them.\u0026lt;/span\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Bachelor’s Degree preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator, Cognism\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong base salary and meaningful equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Regular compensation reviews — great work is rewarded!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Fun events for employees, friends, and family!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Unlimited access to best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full-time employment, the estimated all-in annual compensation range (OTE) is $87,287 - $110,725. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7765514","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401325,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7765514,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Business Development Representative","company_name":"Fin","first_published":"2026-04-13T13:07:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible.\u0026amp;nbsp; In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating and prioritizing strategic target account lists with Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generating new business pipeline for Account Executives through cold calling, email, social etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing a great experience for Fin\u0026#39;s prospective customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and its value to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating an ability to attract new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with other functions to improve business processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Communication\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8028152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480243,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8028152,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00017","title":"Cloud Security Engineer","company_name":"Fin","first_published":"2026-06-26T12:00:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin\u0026#39;s production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We\u0026#39;re taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure cloud architectures across our AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud security investigations and incident response activities in partnership with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that improves the scalability, reliability, and effectiveness of security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve cloud security standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess emerging threats to cloud environments and help evolve our defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in cloud security, security engineering, detection engineering, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience securing and operating production AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security principles, modern attack techniques, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating detection, monitoring, or threat detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security controls across cloud platforms and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building automation, tooling, or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with infrastructure-as-code practices and modern cloud-native technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building detection engineering, threat hunting, or security operations capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to detection, response, threat analysis, or security operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS networking, identity, and cloud security patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8028029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480243,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8028029,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00017","title":"Cloud Security Engineer","company_name":"Fin","first_published":"2026-06-26T12:00:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin\u0026#39;s production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you\u0026#39;ll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We\u0026#39;re taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure cloud architectures across our AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud security investigations and incident response activities in partnership with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that improves the scalability, reliability, and effectiveness of security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve cloud security standards, guidance, and best practices across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security initiatives from problem definition through design, implementation, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess emerging threats to cloud environments and help evolve our defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Fin\u0026#39;s AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the secure adoption of AI-assisted software development tools and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in cloud security, security engineering, detection engineering, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience securing and operating production AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security principles, modern attack techniques, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating detection, monitoring, or threat detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security controls across cloud platforms and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills and experience building automation, tooling, or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with infrastructure-as-code practices and modern cloud-native technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate security concepts clearly and collaborate effectively with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic approach to balancing security, customer impact, and engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building detection engineering, threat hunting, or security operations capabilities at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to detection, response, threat analysis, or security operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS networking, identity, and cloud security patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across both large-scale SaaS environments and high-growth companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011636","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3473553,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8011636,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00013","title":"Customer Success Manager ","company_name":"Fin","first_published":"2026-06-25T17:20:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Fin\u0026#39;s Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin\u0026#39;s suite, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what Customer Success means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 – 4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of supporting complex customer needs. SaaS or Consumption-based Technology companies experience a benefit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every weekday, plus a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare stipend towards private health insurance for you and your partner/spouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8053732","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490548,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8053732,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00025","title":"Director, Creative Studio EMEA","company_name":"Fin","first_published":"2026-07-14T05:01:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Creative Director, Web to lead the creative direction of the Fin.ai website, one of the most important surfaces for our brand, product story, and customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is for a senior design leader with exceptional craft, strong systems thinking, and deep experience shaping highly creative web experiences. You’ll guide and manage a team of designers in London and EMEA, helping them raise the quality, clarity, and distinctiveness of Fin’s web presence across every major page, launch, campaign, and product storytelling moment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The website is a core expression of the Fin brand. It needs to communicate with precision, move with intention, and feel unmistakably Fin. You’ll be responsible for setting that creative bar and helping the team consistently reach it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll sit within the Fin Creative Studio, and collaborate with the broader web team, product marketing, growth, content, engineering, and senior leadership to shape a web experience that is creatively excellent, strategically sharp, visually distinctive, and technically feasible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior creative leadership role with significant ownership over the quality and evolution of Fin’s website experience. It requires someone who can move fluidly between vision and execution, guide teams through ambiguity, critique work at a high level, and bring a refined point of view on interaction, motion, typography, storytelling, and digital craft.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead the creative direction and design quality of Fin’s website, with responsibility for both the system and the individual moments that make it distinctive and coherent. The role centers on evolving the work beyond its current state by guiding the team into new visual and interaction territory, encouraging exploration beyond familiar patterns, and raising the overall ambition of what the web experience can become.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the creative vision for Fin’s website and guide how it evolves as a primary brand and product storytelling surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage, and coach a team of designers, helping them produce clearer, sharper, and more distinctive work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push the web team to explore new creative territory across visual design, interaction, motion, typography, and storytelling, moving beyond familiar patterns when the work needs a more original or elevated answer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to the work by actively shaping concepts, giving precise design direction, and prototyping and designing alongside the team to help unlock stronger outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the standard of web design craft across layout, typography, interaction, motion, art direction, visual systems, and storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Web, Brand, Product Marketing, Growth, Content, Engineering, and the Senior Product Director to create high-quality web experiences that support launches, campaigns, product education, and customer understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own creative quality across the website, while partnering with the Senior Product Director and broader web team on product strategy, performance, and conversion priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve and maintain a strong design system for the website, ensuring consistency without creating a brand in a box.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the team through critique, concept development, design reviews, prioritization, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex product and business ideas into simple, compelling web experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong point of view on interaction design and motion, ensuring the site feels considered, responsive, and alive without becoming decorative or overbuilt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure typography, hierarchy, pacing, and content structure are treated as core parts of the experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance brand ambition with usability, accessibility, responsiveness, performance, and operational realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineering partners to ensure creative ideas are executed with quality and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use customer insight, business context, and performance data as inputs to creative decisions, while keeping ownership focused on creative quality and brand expression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring fluency in AI-enabled creative tools and workflows, using them thoughtfully to accelerate exploration, prototyping, production, and system design without compromising craft, originality, or taste.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define the operating model for web creative work, including intake, prioritization, critique, review rituals, and quality control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, develop, and retain strong design talent as the team grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in digital, brand, product, or web design, with significant experience leading website or digital experience work at a high level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience managing, mentoring, and developing designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates exceptional web design craft, strong creative direction, and the ability to create distinctive digital experiences at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in interaction design, motion principles, typography, layout, responsive systems, and digital storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of how websites support brand expression, product education, customer understanding, and narrative clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex cross-functional work with designers, engineers, marketers, product marketers, writers, product leaders, and senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to set a clear creative bar, give direct and useful feedback, and help teams improve the work without taking it over.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking, with experience building reusable patterns, guidelines, and scalable design approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills, with the ability to explain creative decisions in strategic, customer, and brand terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in ambiguity, prioritizing competing needs, and making decisions with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A sharp eye for detail and a low tolerance for mediocre execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience guiding work from concept through launch, including implementation QA and post-launch iteration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading web design for a high-growth B2B, SaaS, AI, or product-led company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with front-end engineers, creative technologists, or motion designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of accessibility, performance, responsive behavior, and modern web production constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using research, insight, and performance context to inform creative direction without reducing design decisions to metrics alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in brand systems, editorial design, campaign landing pages, product storytelling, or launch moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing agency or freelance partners when additional capacity or specialist skills are needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and giving art direction guidance to video teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What kind of work should be in my portfolio?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’ll want to see a portfolio that shows both creative quality and leadership impact. Strong candidates will include 2 to 3 case studies that explain the problem, the strategic context, the creative direction, the design system or interaction model, the execution process, and the outcome.\u0026amp;nbsp;We’re especially interested in work that shows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High-quality website or digital experience design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong typography, hierarchy, motion, and interaction design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear systems thinking across multiple pages, templates, or surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to turn complex products or stories into simple, compelling experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of leadership, including how you shaped the work, guided others, partnered cross-functionally, and improved the final outcome.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8030046","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481054,"location":{"name":"Berlin, Germany; Dublin, Ireland; EMEA, Remote; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8030046,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00018","title":"Director, Product Analytics","company_name":"Fin","first_published":"2026-06-29T04:58:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Product Data Science Leader, Fin\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What makes this role different\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is not a classic experimentation-first product data science leadership role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is a fast-moving, ambiguous, B2B AI-native product company. The role is less about owning a neat experimentation roadmap and more about helping shape direction in an environment where product bets are evolving quickly, the operating model is constantly changing, and decisions often need to be made before the data is complete.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This person will not be successful if they wait to be asked for analysis. We need someone who creates momentum, brings clarity to messy problems, and helps leaders decide what matters, where to focus, and what should change.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly consultative, influence-heavy leadership role. It sits at the intersection of product strategy, product analytics, customer outcomes, go-to-market signals, technical feasibility, and organizational design. Success depends on building trust and traction with product, engineering, design, research, sales, and executive stakeholders, often without relying on formal authority alone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role is as much about shaping the system around product data science as it is about analytical depth. A major part of the job is creating the conditions for the function to be effective: improving how decisions get made, clarifying where data science should engage, helping define interfaces with adjacent functions, and ensuring insights actually influence outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Vision for Product Data Science at Fin\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is not only about leading the current team well. It is also about helping define what product data science should become in an AI-native product organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is building zero-to-one products in an environment where the nature of the work is constantly shifting. As a result, the shape of product data science cannot be static or tied too closely to a traditional experimentation-and-dashboards model.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We expect this leader to help define the future makeup of the function. That includes understanding where we need data scientists who are closer to engineers and builders, where we need people who operate more like researchers, and where deep statistical and analytical rigor should remain central.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This person should bring a clear point of view on what an AI-native product data science function looks like, how AI should change the practice of analysis, and what capabilities, foundations, and operating model are required for the function to have the most impact over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They should help define:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;the right capability mix for the team over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;where foundations work belongs and how it should be prioritized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;how AI can increase leverage in analysis without lowering quality or rigor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;how product data science should evolve as Fin evolves.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What this role is really about\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bringing clarity to ambiguous product bets with data and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping shape strategy in fast-moving B2B AI product areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pushing for better decisions, not just better analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying product and performance gaps early;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing where the organization should act\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating traction for product data science where the model is still evolving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing how product data science should work, not just delivering within the current setup\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Redirecting effort toward the highest-leverage problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading with judgment, influence, credibility, and conviction\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help product and company leaders make better decisions on where Fin should focus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structure and judgment to ambiguous product, customer, and performance questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify what is and is not working in the product, and where intervention is most needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape early product direction, especially in zero-to-one and fast-evolving areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define where product data science should engage deeply versus where lighter support is sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define a vision for what product data science should look like in an AI-native product organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape how AI is used in analysis, insight generation, and decision support, while maintaining a high bar for rigor and judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve visibility into product performance, opportunity size, and business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across product, engineering, design, research, sales, and leadership to connect product signals with customer and commercial outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with senior stakeholders and challenge weak logic or fuzzy thinking when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help design the operating model for product data science in Fin, including interfaces with analytics engineering, research, and go-to-market teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the function builds the right foundations for evaluating and improving zero-to-one AI products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and raise the bar for product data science work through prioritization, judgment, and leadership presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure scarce data science capacity is focused on the most important problems, not just the loudest requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong product data science leadership experience in complex product environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of shaping strategy, not just supporting execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in ambiguity and making high-quality judgment calls with imperfect data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior stakeholders and challenge constructively when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical depth and technical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong point of view on what product data science should look like in an AI-native company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evolving team shape and capability mix in response to changing product and organizational needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to distinguish when the work calls for builder-type data scientists, research-oriented profiles, or deeper statistical specialization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on how AI should and should not be used in analytical and data science work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent prioritization instincts and ability to identify high-leverage work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across product, engineering, design, research, and commercial stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate across functions and connect product decisions to customer and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership presence: credibility, judgment, communication, and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or evolving operating models, team scope, or cross-functional ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, experience in AI-native, SaaS, or fast-moving B2B product contexts\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product and R\u0026amp;amp;D leaders actively rely on this person to shape priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data science is involved early enough to influence direction, not just validate decisions late\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teams have a clearer view of product performance, opportunity size, and where intervention is needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product data science effort is focused on the highest-leverage opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The interfaces between product data science and adjacent functions are clearer and more effective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The function becomes embedded in how critical Fin decisions get made\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The overall quality of decision-making rises around the teams this person supports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The team evolves toward the right mix of capabilities for an AI-native product environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI is used to increase leverage in analysis and decision support without lowering rigor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role matters now\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is operating in a space where product ships incredibly fast, decisions move quickly, ambiguity is high, and the organization needs stronger clarity on where product data science can have the most impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We need a leader who can help shape the agenda, improve the system and operating model, and ensure product data science meaningfully changes outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7818586","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7818586,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-15T11:21:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7818585","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7818585,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-15T11:21:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7784684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7784684,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-07T07:01:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8055026","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401325,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8055026,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Enterprise Business Development Representative","company_name":"Fin","first_published":"2026-07-10T05:23:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our Dublin HQ, you will be the tip of the spear for Fin\u0026#39;s expansion across EMEA, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We\u0026#39;re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We\u0026#39;re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning and prioritizing a named book of enterprise accounts (2000+ employees) in partnership with Enterprise Account Executives across EMEA markets including UKI, DACH, Nordics, and Benelux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running account-based prospecting strategies, not just single-prospect outreach, building a view of the full buying group before engaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing a best-in-class experience for Fin\u0026#39;s prospective enterprise customers throughout the outbound process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining deep knowledge of Fin\u0026#39;s product, enterprise use cases, and market positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring of newer BDR teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of customer-facing experience in a BDR, SDR, or similar outbound role; enterprise or commercial SaaS experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in sales; you want to grow into an Account Executive or senior closing role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enterprise Prospecting Skills\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You know how to run account-based outreach: researching a target account, mapping the stakeholder group, and building a multi-thread strategy before picking up the phone or writing an email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable engaging VP and C-level contacts across complex, multi-stakeholder organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Operational Excellence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You manage a large account list without dropping the ball; you know how to prioritize and focus your activity where it drives the most pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re disciplined with your tech stack and CRM hygiene\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring strong knowledge of the enterprise SaaS landscape, Fin\u0026#39;s key verticals, and the customer experience / AI space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You proactively stay on top of industry news and use it to sharpen your outreach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Communication\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can craft compelling, concise messaging for executive audiences and adapt your tone and content across channels and personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You listen effectively and love to partner and work closely with your AE\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Growth Mindset\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re self-aware and understand both your strengths and weaknesses. You recognize every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Results Oriented\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring a never-settle approach to quota, progression, and team development. You\u0026#39;re hungry to succeed and raise the bar for those around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency or working proficiency in a second European language (German, French, Dutch,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8045893","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3487323,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8045893,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00021","title":"Executive Assistant","company_name":"Fin","first_published":"2026-07-07T11:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting and unique opportunity to join a high-growth AI company and directly support senior leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll have the opportunity to work closely with strategic, driven, and fast-paced senior level leadership, who are critical to the success of the company and need a Executive Assistant who can enable them to do their best work. The ideal candidate is exceptional at tactical administration (\u0026lt;em\u0026gt;mastering calendars, travel logistics, and operational flow\u0026lt;/em\u0026gt;), as well as someone who thrives on removing friction from their leaders’ worlds through administrative excellence and AI-enabled tooling. This exciting role requires an ability to proactively anticipate needs and think critically to effectively mitigate risks for your leaders.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide direct support to senior leadership, ensuring their time and energy are maximised on the most important matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage high-volume, complex calendars with frequent reprioritisation, with the ability to prioritise access to your Leaders based on their evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with organising successful leadership or departmental events, such as off-sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle expenses and reimbursements within your leader’s departments in an effective and timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle personal tasks on behalf of the leaders you support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with AI-powered tools to improve efficiency for yourself and your leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with other EAs within your team to cover absences and deliver cross-team projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers/reprioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the highest standard of professionalism and confidentiality in all matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle other operational and administrative tasks as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a fast-paced, high-performing environment while contributing to a positive, energetic workplace culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience in an administrative role in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritise your own workload to manage multiple requests from leadership or stakeholders at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for professionalism and confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly dependable, detail-oriented, resourceful, and consistent in execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and the ability to stay calm under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, adapting to the style and needs of different stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine interest in technology, with hands-on experience or curiosity in using AI tools and agents to automate routine tasks, streamline workflows, and improve overall efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above all, we\u0026#39;re looking for somebody smart, hungry, flexible, who loves and is excellent at tactical administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7964794","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457953,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7964794,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"P-1665","title":"Field Marketing Manager","company_name":"Fin","first_published":"2026-06-04T11:26:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Fin is looking for a Field Marketing Manager to own and scale our portfolio of curated and third-party programs in EMEA. This role is critical to building meaningful, high-impact touchpoints with prospects and customers, turning regional experiences into measurable pipeline and revenue.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;You’ll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you’ll design programs that not only generate early-stage pipeline but also accelerate deals and help close business.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is a highly strategic, cross-functional role for someone who knows how to balance creativity with performance and who thrives on building programs that deliver real business outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional event strategy: Plan and execute a portfolio of curated and third-party events, including roadshows, sponsored programs, conferences, tradeshows, virtual events, executive dinners, and hospitality experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pipeline generation and acceleration: Build programs that create net-new opportunities while also influencing and accelerating active deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales: Align with regional sales leaders to identify target accounts, define goals, and ensure strong pre- and post-event follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design high-impact experiences: Develop engaging, tailored event formats that resonate with target audiences and create meaningful connections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party partnerships: Evaluate, negotiate, and manage sponsored event opportunities to maximize program efficacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop account-focused programs: Collaborate with GTM teams to support account-based marketing (ABM) initiatives through curated experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own performance measurement: Track results and report on pipeline, influence, and revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable processes: Create repeatable frameworks and playbooks for regional event execution and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally: Work closely with Brand, Growth, Product Marketing, and Customer teams to ensure consistent messaging and strong execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in field marketing, event marketing, or demand generation in a B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving pipeline generation and influencing revenue through events and field programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing both curated (owned) and third-party (sponsored) events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how to engage accounts across the funnel, from early-stage awareness to late-stage deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills, with experience partnering closely with Sales and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset with the ability to connect program execution to broader business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills, with the ability to manage multiple programs simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to measurement, reporting, and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ABM strategies and targeting is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel to support key regional events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What success looks like\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regional event programs consistently generate high-quality pipeline and influence revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong alignment and trust with Sales and GTM partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Events are thoughtfully designed, well-executed, and highly engaging for target audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear visibility into performance, with measurable impact on pipeline creation and deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable, repeatable frameworks are in place to grow regional programs efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7556413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343715,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7556413,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105124","title":"Forward Deployed Software Engineer","company_name":"Fin","first_published":"2026-01-26T04:22:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin\u0026#39;s AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin\u0026#39;s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7982566","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343715,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7982566,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105124","title":"Forward Deployed Software Engineer","company_name":"Fin","first_published":"2026-06-04T11:05:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin\u0026#39;s AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin\u0026#39;s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7918638","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441893,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7918638,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105840","title":"IT Systems Engineer","company_name":"Fin","first_published":"2026-05-14T10:46:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $162,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7394515","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7394515,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Fin","first_published":"2025-11-13T10:36:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;233,505\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt; - $314,438\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345261","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7345261,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Fin","first_published":"2025-10-21T18:03:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;228,00 - $349,375\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8068149","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495932,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":8068149,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00027","title":"Manager, Business Development","company_name":"Fin","first_published":"2026-07-16T12:09:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Development organization is at the heart of Fin\u0026#39;s growth, serving as both the talent pipeline and revenue engine. We identify and engage new Small Business and Mid-Market customers across EMEA, guiding them through the early stages of the sales process. This team also serves as the foundation for future careers across our Go-to-Market organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are customer-obsessed and committed to helping businesses create perfect customer experiences by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our people are central to everything we do. As a BDR Manager, you\u0026#39;ll have the opportunity to shape future sales talent, influence how we scale our business, and play a key role in building one of the industry\u0026#39;s leading AI-powered Sales Development organizations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As Manager, Sales Development, you\u0026#39;ll support and develop our EMEA Outbound Business Development Representative team while helping shape the future of outbound prospecting at Fin. You\u0026#39;ll contribute to revenue growth, enable your team to achieve individual and collective goals, and play an important role in delivering our broader EMEA sales strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll focus on coaching, developing, and empowering your team to perform at their best while fostering a collaborative, high-performing culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate will bring experience in sales leadership and a strong understanding of modern sales cycles, gained through hands-on sales experience. You\u0026#39;ll be comfortable adapting to changing priorities and helping your team navigate Fin\u0026#39;s evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in this role depends on strong cross-functional collaboration. You\u0026#39;ll work closely with Sales, Marketing, Operations, and other internal partners to develop and execute effective sales strategies. A data-informed approach will help you make thoughtful decisions, forecast accurately, support your team\u0026#39;s development, and build a healthy pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of people management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of recent B2B sales experience with a proven track record of consistently achieving quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze sales metrics, trends, and performance data to identify patterns and insights that drive strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural mentor and coach with a focus on developing others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex internal ecosystems and building strong partnerships across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with Fin’s values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7960922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456527,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7960922,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP","title":"Manager, Customer Support","company_name":"Fin","first_published":"2026-05-27T17:03:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a company we are majorly focused on AI so we hope you’ll be excited about\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/customer-service-metrics-ai/\u0026quot;\u0026gt; the way AI is changing the customer support world\u0026lt;/a\u0026gt; and experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People management\u0026lt;/strong\u0026gt; - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture\u0026lt;/strong\u0026gt; - Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS results\u0026lt;/strong\u0026gt; - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building\u0026lt;/strong\u0026gt; - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional projects\u0026lt;/strong\u0026gt; - partner with marketing \u0026amp;amp; sales, and R\u0026amp;amp;D as the voice of CS and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process - \u0026lt;/strong\u0026gt;Develop and improve our processes and policies to drive simplicity and results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Fin is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of and interest in the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize patterns in data and provide recommendations based on those patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A sense of optimism, flexibility, resilience, grit, and creativity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $109,000 - $130,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7901562","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421276,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7901562,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105825","title":"Manager, Relationship Managers (MidMarket) ","company_name":"Fin","first_published":"2026-05-06T15:35:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the MidMarket segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;euigkm\u0026quot; data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;260,500 - $310,000\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7851752","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421276,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7851752,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105825","title":"Manager, Relationship Managers (MidMarket) ","company_name":"Fin","first_published":"2026-04-29T18:57:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the MidMarket segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;euigkm\u0026quot; data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;292,000 - $345,058\u0026lt;/span\u0026gt; for the SF Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7583181","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352497,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7583181,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105443","title":"Manager, Relationship Managers (SMB)","company_name":"Fin","first_published":"2026-02-05T15:39:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reps into strong consultative sellers who can confidently position AI-powered capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with early-career sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4237\u0026quot; data-end=\u0026quot;4365\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7943686","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352497,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7943686,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105443","title":"Manager, Relationship Managers (SMB)","company_name":"Fin","first_published":"2026-05-19T15:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reps into strong consultative sellers who can confidently position AI-powered capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with early-career sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4237\u0026quot; data-end=\u0026quot;4365\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the SF Area is $275,000 - $320,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7921304","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3443314,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7921304,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105890","title":"Pre-Sales Senior Engagement Manager","company_name":"Fin","first_published":"2026-06-04T11:28:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a \u0026lt;strong\u0026gt;Pre-Sales Senior Engagement Manager\u0026lt;/strong\u0026gt; to shape how we bring Fin to life for customers—before a contract is even signed. You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t a “follow the playbook” role. You’ll be helping us \u0026lt;strong\u0026gt;build the playbook\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn ambiguity into clarity\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the story in pre-sales\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope what success looks like\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Translate business and technical requirements into clear Statements of Work (SOWs)—including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design AI-powered solutions\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; Help customers rethink their customer experience using AI—not just replicate old workflows with new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess complexity and guide the right approach\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the bridge\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Connect customer needs with Product, Engineering, and Customer Success—making sure what we sell is what we can deliver (and vice versa)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the system\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Contribute to process improvements, tooling, and scalable ways of working across pre-sales and deployment services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years in \u0026lt;strong\u0026gt;consulting, pre-sales, solutions, or customer success \u0026lt;/strong\u0026gt;- you’ve solved real customer problems before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re great at engaging both \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;technical teams and senior executives\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; - seamlessly switching between deep technical detail and high-level business conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in \u0026lt;strong\u0026gt;creating accurate, customer-ready SOWs\u0026lt;/strong\u0026gt; that led to successful project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial acumen and ability to partner \u0026lt;/strong\u0026gt;with Sales to drive revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, negotiation, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;SaaS + AI automation, integrations, and change management \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re \u0026lt;strong\u0026gt;AI-curious and hands-on\u0026lt;/strong\u0026gt; - you don’t just talk about it, you try things and understand how it changes workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re not afraid to \u0026lt;strong\u0026gt;challenge customers (and internal teams)\u0026lt;/strong\u0026gt; when something doesn’t make sense\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Success Is Measured\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate deal velocity: \u0026lt;/strong\u0026gt;Reduce friction and eliminate ambiguity in how deployment services are scoped, ensuring customers understand the path to value faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive services attach and expansion: \u0026lt;/strong\u0026gt;Help customers see the critical value of investing upfront to get their AI transformation right from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope for delivery success: \u0026lt;/strong\u0026gt;Build solutions that actually work in the real world—protecting delivery margins through accurate resourcing and clear expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver real-world adoption: \u0026lt;/strong\u0026gt;Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $133,700-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011160","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463740,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8011160,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00003","title":"Principal Customer Success Manager, Enterprise","company_name":"Fin","first_published":"2026-06-16T16:16:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers\u0026#39; challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $200,100 - $238,950. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7994422","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463662,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7994422,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00002","title":"Principal Customer Success Manager, Enterprise","company_name":"Fin","first_published":"2026-06-09T19:24:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers\u0026#39; challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7981111","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463740,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7981111,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00003","title":"Principal Customer Success Manager, Enterprise","company_name":"Fin","first_published":"2026-06-09T19:10:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers\u0026#39; challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $222,300 - $265,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7980800","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463662,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7980800,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00002","title":"Principal Customer Success Manager, Enterprise","company_name":"Fin","first_published":"2026-06-09T19:21:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers\u0026#39; challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386427,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386426","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386426,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7515665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256061,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7515665,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104894","title":"Principal Engineer, Web Platform – Team Web","company_name":"Fin","first_published":"2026-01-06T05:55:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s website is a strategic growth lever for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Fin\u0026#39;s web platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability,\u0026amp;nbsp;performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to\u0026amp;nbsp;ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event\u0026amp;nbsp;tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality,\u0026amp;nbsp;cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and\u0026amp;nbsp;operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and\u0026amp;nbsp;accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership,\u0026amp;nbsp;and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in \u0026lt;strong\u0026gt;Next.js\u0026lt;/strong\u0026gt; and the \u0026lt;strong\u0026gt;React\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; headless CMS platforms \u0026lt;/strong\u0026gt;such as Contentful or Sanity - including content modeling, migration, and multi-site architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;infrastructure-as-code (Terraform)\u0026lt;/strong\u0026gt;, cloud platforms (\u0026lt;strong\u0026gt;AWS, CloudFront, S3\u0026lt;/strong\u0026gt;), and deployment platforms (Vercel).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating \u0026lt;strong\u0026gt;experimentation infrastructure \u0026lt;/strong\u0026gt;- A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;web analytics and data instrumentation\u0026lt;/strong\u0026gt; - experience with event tracking SDKs, Google Tag Manager, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7515664","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256061,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7515664,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104894","title":"Principal Engineer, Web Platform – Team Web","company_name":"Fin","first_published":"2026-01-06T05:39:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s websites, including\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Fin\u0026#39;s web platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability,\u0026amp;nbsp;performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to\u0026amp;nbsp;ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event\u0026amp;nbsp;tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality,\u0026amp;nbsp;cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and\u0026amp;nbsp;operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and\u0026amp;nbsp;accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership,\u0026amp;nbsp;and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in \u0026lt;strong\u0026gt;Next.js\u0026lt;/strong\u0026gt; and the \u0026lt;strong\u0026gt;React\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; headless CMS platforms \u0026lt;/strong\u0026gt;such as Contentful or Sanity - including content modeling, migration, and multi-site architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;infrastructure-as-code (Terraform)\u0026lt;/strong\u0026gt;, cloud platforms (\u0026lt;strong\u0026gt;AWS, CloudFront, S3\u0026lt;/strong\u0026gt;), and deployment platforms (Vercel).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating \u0026lt;strong\u0026gt;experimentation infrastructure \u0026lt;/strong\u0026gt;- A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;web analytics and data instrumentation\u0026lt;/strong\u0026gt; - experience with event tracking SDKs, Google Tag Manager, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7232569","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3239976,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7232569,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104852","title":"Principal Product Marketing Manager","company_name":"Fin","first_published":"2025-11-25T07:15:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the narratives that shape how Fin wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground. This is a senior IC role. You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Field and campaign narratives\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the narratives the field uses in market: purpose-built for how buyers evaluate and buy, not a watered-down message doc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-create campaign approaches with Integrated Marketing and Campaigns: you own the messaging and narrative, they own channel strategy and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to raise the bar on how the field sells our product and platform, from launch narrative through to role-specific assets and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in field knowledge and confidence through data, call reviews, and rep conversations, and find ways to close them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Sales plays and commercial growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with GTM strategy and commercial teams to identify growth opportunities : cross-sell, upsell, new places to sell existing products : and co-define play strategy grounded in white space analysis and buyer insight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the messaging for each play; work with GTM Programs, Campaigns, and Enablement to develop the content and assets that bring it to life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test whether messaging is working - through field feedback, conversion signals, and rep confidence - and iterate quickly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Solutions and persona messaging\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build solutions-level messaging that goes beyond individual products to articulate the broader value of Fin when capabilities work together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how we navigate multiple buyer personas - ensuring each has a narrative that speaks to their priorities without fragmenting the overall message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks that give reps a sharper way into multi-stakeholder deals, flexing across personas without losing the platform story\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;White space and competitive strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify where we\u0026#39;re winning and where there\u0026#39;s untapped opportunity - build the positioning, narrative, and campaigns to shape those opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Research and GTM teams to run a sustainable competitive intelligence program - tracking moves, updating positioning, and keeping the field current without creating noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalise competitive strategy so the field can act on it: battle cards, competitive plays, and objection handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesise win/loss data, customer interviews, and market signals into strategic recommendations that feed back into product and ICP decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in product marketing, solutions marketing, or competitive intelligence at a B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned competitive strategy end-to-end - not just battle cards, but how a company positions itself against a moving market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built field and campaign narratives that landed and can speak to what worked, what didn\u0026#39;t, and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve operated where product ships faster than messaging can keep up, and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between sharp positioning and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can write for a VP of CX and a sales rep in the same week and know exactly how the message needs to shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy, you take it all the way to execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a room with sales leadership discussing why we\u0026#39;re losing deals, and equally comfortable writing the battle card that fixes it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker - you build frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You understand AI and technical products\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand and are keen to learn about the technical differentiation of AI across the stack - model, app and infrastructure layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a POV on where the AI customer service market is going, not just where it is\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Attributes we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious \u0026amp;amp; Competitive - \u0026lt;/strong\u0026gt;You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident \u0026amp;amp; Decisive - \u0026lt;/strong\u0026gt;You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious \u0026amp;amp; Intellectually Engaged - \u0026lt;/strong\u0026gt;You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivers Great Work \u0026amp;amp; Works Hard - \u0026lt;/strong\u0026gt;You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Internet-Native - \u0026lt;/strong\u0026gt;You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful \u0026amp;amp; Creative - \u0026lt;/strong\u0026gt;You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient \u0026amp;amp; Change-Oriented - \u0026lt;/strong\u0026gt;You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication (Especially Writing) - \u0026lt;/strong\u0026gt;You\u0026#39;re excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creativity - \u0026lt;/strong\u0026gt;You come up with new ideas and new ways of doing things. You see connections others miss. You\u0026#39;re not constrained by how things worked before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical Thinking - \u0026lt;/strong\u0026gt;You reason from first principles. You don\u0026#39;t accept \u0026quot;that\u0026#39;s how it\u0026#39;s always been done.\u0026quot; You question assumptions and find better ways forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research - \u0026lt;/strong\u0026gt;You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers-what does a sales rep need? What blockers does a Marketing Generalist face?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration - \u0026lt;/strong\u0026gt;You work well across functions. You build trust quickly. You make other people better and more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Building - \u0026lt;/strong\u0026gt;You\u0026#39;re good at making connections and building relationships-from internal stakeholders to customers to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis - \u0026lt;/strong\u0026gt;You measure whether what you\u0026#39;re doing is having impact. You use data to make decisions and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercom employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We also provide a full benefits package to all regular employees.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7961835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456886,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7961835,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP","title":"Principal Program Manager","company_name":"Fin","first_published":"2026-06-04T21:00:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you\u0026#39;ll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You\u0026#39;ll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren\u0026#39;t working, and feeding learnings back into how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop teammates, making the people around you better and faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and significantly improved program management practices, frameworks, or ways of working at a previous company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or developing others, whether direct reports or peers - you make the people around you better\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":56209,"name":"Program Management","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7681157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3378521,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7681157,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105613","title":"Principal Sales Strategy \u0026 Operations Manager","company_name":"Fin","first_published":"2026-03-06T10:15:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical, curious, and impact-driven Principal Sales Operations \u0026amp;amp; Strategy Manager to join our Revenue Operations team. Our departmental mission is to serve as the critical bridge between Product and Sales, ensuring the effective, high-velocity commercial launch of our strategic AI products. This leader will operate as the primary strategic integrator across Product, Engineering, and GTM teams, directly owning the commercial success of our most ambitious new AI products in market. You will be responsible for moving us from fragmented Product / GTM planning to a unified, predictable launch machine, defining the \u0026#39;Sales Ready\u0026#39; gate, embedding GTM strategy early in the product lifecycle, and translating engineering velocity into commercial momentum. This is a pivotal role to architect and operationalize the connective tissue required to ensure every top-tier AI launch is a measurable commercial success, aligning with the company\u0026#39;s commitment to setting the standard for selling AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Fin’s\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive GTM Strategy \u0026amp;amp; Commercialization Ownership: \u0026lt;/strong\u0026gt;Serve as the Single Threaded Owner (STO) for GTM readiness on all Tier 1/2 AI product launches, reporting directly to senior GTM and Product leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic GTM Framework Design \u0026amp;amp; Enforcement: \u0026lt;/strong\u0026gt;Own, embed, and enforce the \u0026lt;em\u0026gt;Sales Ready\u0026lt;/em\u0026gt; minimum standard and parallel GTM strategy workstream into the Product Launch process, ensuring critical commercial components (segmentation, sales motion, compensation, reporting) are defined and operationalized well ahead of GA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market \u0026amp;amp; Competitive Strategy: \u0026lt;/strong\u0026gt;Lead market sizing (TAM/SAM/SOM) and competitive intelligence for new AI products, translating external market signals into concrete recommendations for Product and Sales strategy pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monetization \u0026amp;amp; Incentive Design Partnership: \u0026lt;/strong\u0026gt;Partner with Pricing and Sales Strategy/Compensation to define innovative incentive structures and compensation rules of engagement that drive adoption of new AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Alignment \u0026amp;amp; Execution: \u0026lt;/strong\u0026gt;Dismantle organizational silos by driving alignment across Sales, Product, Engineering, Finance, and Enablement to ensure consistent execution of the GTM strategy. Act as a strategic thought partner and proxy for the Sales Leader in Product/R\u0026amp;amp;D forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Performance Governance: \u0026lt;/strong\u0026gt;Define and track launch success metrics (pipeline, attach, adoption, retention, expansion), translating complex data into executive-ready strategic narratives for GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership: \u0026lt;/strong\u0026gt;Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business, territory coverage models and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forge Strong Partnerships: \u0026lt;/strong\u0026gt;Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation: \u0026lt;/strong\u0026gt;Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovate with AI: \u0026lt;/strong\u0026gt;Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Excellence:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s Degree \u0026lt;/strong\u0026gt;in a relevant field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of progressive experience\u0026lt;/strong\u0026gt; in Sales Strategy, Revenue Operations, or GTM Commercialization in a complex AI or B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Expertise in Sales Strategy \u0026amp;amp; Operations: \u0026lt;/strong\u0026gt;Proven experience defining and operationalizing Sales teams / organizations, including segmentation, book carving, quota setting, incentive design, target setting and operational cadences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Expertise in GTM Strategy \u0026amp;amp; Lifecycle: \u0026lt;/strong\u0026gt;Proven experience defining and operationalizing GTM motions, including segmentation, sales plays, and launch readiness frameworks in partnership with Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence \u0026amp;amp; Influence: \u0026lt;/strong\u0026gt;Exceptional ability to distill complex topics into clear narratives and influence executive stakeholders (VP/C-level) across Sales / GTM, Product, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in AI/Consumption Models: \u0026lt;/strong\u0026gt;Deep understanding of AI product launches, usage-based pricing, and designing compensation/incentives to drive new product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Data Synthesis: \u0026lt;/strong\u0026gt;Highly comfortable with complex data sets, competitive intelligence (TAM/SAM/SOM), and synthesizing product, market, and sales data into actionable strategic pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Program Ownership: \u0026lt;/strong\u0026gt;Demonstrated track record of owning and driving large, cross-functional GTM initiatives from design through implementation and iteration, especially in product commercialization and compensation redesign cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Salesforce expertise\u0026lt;/strong\u0026gt;: reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional analytical and data modeling skills\u0026lt;/strong\u0026gt;: expert in Excel/Google Sheets; able to translate complex data into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Enterprise Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI to enhance reporting, analysis, or workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7728811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3291674,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7728811,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105135","title":"Professional Services Operations Manager","company_name":"Fin","first_published":"2026-03-17T14:53:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Fin\u0026#39;s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Fin grow efficiently while delivering meaningful value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze trends and surface insights that influence strategic decisions and operational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Solutions Operations, ideally directly supporting ProServe \u0026amp;amp; SE teams within a high-growth SaaS or AI company.\u0026amp;nbsp; Experience with Partners preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PSA Platform Experience: RocketLane or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Modeling \u0026amp;amp; Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Project Management: Manage multiple projects from scope to delivery; organized \u0026amp;amp; detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Gong, SQL.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7816174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413045,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7816174,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105780","title":"Relationship Manager, Scale ","company_name":"Fin","first_published":"2026-04-22T17:13:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop advanced knowledge of your customers\u0026#39; businesses and goals while accurately forecasting sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report all key metrics related to customer growth, retention and Intercom product usage growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in closing role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a large book of business; 200 accounts (retention, renewals, \u0026amp;amp; account growth)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain deep client relationships across levels in complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercom employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for candidates within the Greater Chicago Area is $99,000 - $130,000. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7993930","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3467713,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7993930,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00005","title":"Sales Development Representative","company_name":"Fin","first_published":"2026-06-16T09:29:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Representative, your role is to lay the foundation for Fin Sales by engaging with prospects and customers to help them understand the value of Fin, and moving them forward in the sales process. As Fin\u0026#39;s first point of contact you’ll play a monumental role in showcasing the Fin brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Fin, you join a community that believes in your future as a power-house closer! We\u0026#39;re looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engaging with potential and current customers to assess mutual fit via Fin Inbox, phone, email \u0026amp;amp; Linkedin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Fin\u0026#39;s potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Account Executives to build pipeline and drive deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and the value we can provide our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with cross-functional partners to continuously better our workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional listening skills \u0026amp;amp; the ability to take quick action on what you’ve learned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and time management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectual curiosity and problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and coachable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-3 years of work experience (Sales and/ SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7994073","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3467772,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7994073,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00006","title":"Sales Development Representative","company_name":"Fin","first_published":"2026-06-22T11:12:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Representative, your role is to lay the foundation for Fin Sales by engaging with prospects and customers to help them understand the value of Fin, and moving them forward in the sales process. As Fin\u0026#39;s first point of contact you’ll play a monumental role in showcasing the Fin brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Fin, you join a community that believes in your future as a power-house closer! We\u0026#39;re looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engaging with potential and current customers to assess mutual fit via Fin Inbox, phone, email \u0026amp;amp; Linkedin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Fin’s potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Account Executives to build pipeline and drive deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and the value we can provide our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with cross-functional partners to continuously better our workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional listening skills \u0026amp;amp; the ability to take quick action on what you’ve learned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and time management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectual curiosity and problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and coachable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-3 years of work experience (Sales and/ SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The pay range for candidates within the Chicago is $33.51 - $41.86 per hour, along with incentive compensation ranging from approximately $21,870 - $26,123. For full-time employment, the estimated all-in annual compensation range (OTE) is $69,716 - $87,075. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law.All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8018800","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3473351,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8018800,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00011","title":"Sales Operations Manager, Sales Development","company_name":"Fin","first_published":"2026-06-19T14:22:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an analytical, organized, and execution-oriented Sales Operations Manager to join our Revenue Operations team. Our mission is to empower Intercom\u0026#39;s go-to-market teams with the systems, insights, and processes that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll serve as the operational partner to our Sales Development organization, helping ensure our SDR teams have the tools, processes, and reporting they need to execute effectively every day. You\u0026#39;ll support the operational rhythms of the business by maintaining key processes, monitoring performance, resolving operational issues, and partnering cross-functionally to continuously improve how our Sales Development organization operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a great opportunity for someone who enjoys solving operational challenges, improving processes, and working closely with Sales leaders to drive efficiency at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Development Operations:\u0026lt;/strong\u0026gt; Support the day-to-day operational needs of the Sales Development organization, helping ensure SDRs have the systems, processes, and reporting needed to execute efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Execution \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt; Maintain and improve operational processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows. Identify opportunities to simplify processes and improve the seller experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Reporting \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Execution:\u0026lt;/strong\u0026gt; Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects that support the Sales Development organization – especially implementing and optimizing third-party tools like Outreach and Nooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Partnership:\u0026lt;/strong\u0026gt; Work closely with Sales Development leaders, Business Systems, Sales Enablement, Marketing Operations, and Customer Success to resolve operational issues, support new initiatives, and ensure consistent execution across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; AI:\u0026lt;/strong\u0026gt; Maintain high standards for documentation, process governance, and operational quality while identifying opportunities to leverage AI and automation to improve team efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting sales teams through reporting, process management, and operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to build effective cross-functional relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, detail-oriented, and motivated to continuously improve operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude, Tableau/Looker, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Sales Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools and workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth SaaS or AI company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $115,800 - $138,350. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3473351,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8011003,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00011","title":"Sales Operations Manager, Sales Development","company_name":"Fin","first_published":"2026-06-19T14:22:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an analytical, organized, and execution-oriented Sales Operations Manager to join our Revenue Operations team. Our mission is to empower Intercom\u0026#39;s go-to-market teams with the systems, insights, and processes that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll serve as the operational partner to our Sales Development organization, helping ensure our SDR teams have the tools, processes, and reporting they need to execute effectively every day. You\u0026#39;ll support the operational rhythms of the business by maintaining key processes, monitoring performance, resolving operational issues, and partnering cross-functionally to continuously improve how our Sales Development organization operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a great opportunity for someone who enjoys solving operational challenges, improving processes, and working closely with Sales leaders to drive efficiency at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Development Operations:\u0026lt;/strong\u0026gt; Support the day-to-day operational needs of the Sales Development organization, helping ensure SDRs have the systems, processes, and reporting needed to execute efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Execution \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt; Maintain and improve operational processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows. Identify opportunities to simplify processes and improve the seller experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Reporting \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Execution:\u0026lt;/strong\u0026gt; Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects that support the Sales Development organization – especially implementing and optimizing third-party tools like Outreach and Nooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Partnership:\u0026lt;/strong\u0026gt; Work closely with Sales Development leaders, Business Systems, Sales Enablement, Marketing Operations, and Customer Success to resolve operational issues, support new initiatives, and ensure consistent execution across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; AI:\u0026lt;/strong\u0026gt; Maintain high standards for documentation, process governance, and operational quality while identifying opportunities to leverage AI and automation to improve team efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting sales teams through reporting, process management, and operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to build effective cross-functional relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, detail-oriented, and motivated to continuously improve operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude, Tableau/Looker, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Sales Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools and workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth SaaS or AI company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is 128,700 - $153,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7997781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468759,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7997781,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00010","title":"Scaled Customer Success Manager","company_name":"Fin","first_published":"2026-06-11T09:29:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Fin\u0026#39;s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin\u0026#39;s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7370567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286478,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7370567,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105086","title":"Scaled Customer Success Manager","company_name":"Fin","first_published":"2025-11-05T11:43:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Fin\u0026#39;s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin\u0026#39;s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in consumption or usage-based SaaS models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8053723","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490544,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8053723,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00023","title":"Senior Analytics Engineer","company_name":"Fin","first_published":"2026-07-14T07:10:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What is the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Analytics Engineering team provides all parts of Fin\u0026#39;s business with the right set of accurate and up-to-date data tables that form the basis of all of our most important operational and strategic data-driven decisions. The team uses their deep knowledge of how GTM and Product teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into high-quality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This team is the glue between all of our Analyst teams and our Data Infrastructure teams. They speak everyone\u0026#39;s language and make everything go faster.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you’re interested in a Analytics engineering career at Fin, apply today.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partnering with the data infrastructure engineering team to understand and help evolve and maintain our data warehouse and the ELT that feeds it.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build a best in class data platform to drive critical business decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partnering with all of our internal analyst teams to understand the questions they are trying to answer and help them arrive at the right answers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Simplify and improve data collection and reporting processes to automate manual workflows and eliminate manual dependencies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Reconcile data issues and alerts between various systems, finding opportunities to innovate and drive improvements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years experience working as an Analytics Engineer\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A growth mindset and eagerness to learn.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to haves\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Worked in Tableau, Looker, or similar visualization/business intelligence platform\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Zuora\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Familiarity with Python\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73531,"name":"R\u0026D Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8069036","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496308,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8069036,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00028","title":"Senior Audience Marketing Manager","company_name":"Fin","first_published":"2026-07-17T04:46:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We believe Marketing is undergoing a significant transformation, driven by (1) the changes AI is bringing to product development, (2) the new AI tools at a marketers disposal, and (3) a requirement for marketers to be more technical than ever before. We believe there is a \u0026lt;a href=\u0026quot;https://fin.ai/ideas/marketing-in-an-ai-world/\u0026quot;\u0026gt;new way\u0026lt;/a\u0026gt; of marketing emerging, and we’re hiring marketers to help us invent new and modern ways to market Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Audience Marketing Manager owns the delivery of the audience strategy for key brand activations, events and product moments. This role is responsible for building and growing high-quality audiences, driving engagement, and delivering commercial outcomes for key activations such as Pioneer, Fin Labs, industry events, executive programs, product launches and drumbeat events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strategic planning, campaign execution, audience operations, and cross-functional coordination to deliver ambitious results. They work across tools like Hightouch, Marketo, Intercom, Luma and AI tools such as Claude to design audience journeys, run promotions, orchestrate follow-up, automate production and improve the systems to scale audience growth and engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is highly strategic and cross-functional. Working closely with Brand Activations, Demand Generation, Field Marketing, Sales, Product Marketing, and Communications, this person delivers strategies to bring our most important events to life, by building and engaging high quality audiences, that result in increased brand awareness and commercial impact.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Audience acquisition for key brand activations\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead audience acquisition strategy and execution for major activations including Pioneer, Fin Labs, industry events and product launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate event strategy into clear audience plans, campaign journeys, segmentation logic, and channel tactics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run multichannel journeys plans across email, paid, web, in-product, community and sales-assisted touchpoints to build and engage audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Follow-through and pipeline conversion\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build personalized follow-up programs that extend event and campaign engagement into measurable new business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify post-engagement opportunities and operationalize journeys that move prospects and customers to the next best action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Demand Generation and GTM Analytics to surface high-value marketing signals, route priority audiences, and improve event-to-pipeline conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Audience operations and campaign infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operational backbone behind campaign delivery, including audience management, segmentation, journeys, and exclusions across systems like Marketo, Intercom, and Luma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and improve campaign operations, including building repeatable AI workflows that scale output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve campaign sophistication and effectiveness through data-backed improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver audience insights that inform and evolve the broader audience strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Campaign execution and optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver innovative promotion playbooks that leverage owned, paid, third party and community channels to acquire new audiences and exceed engagement targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, refine, and QA campaign messaging, from promotion to post-event follow-up,\u0026amp;nbsp; with tailored audience-specific journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate campaign production across Design, Web, Marketing Operations and external partners to ensure high-quality, on-time delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run experiments and improve campaign performance through testing, segmentation, and better operational design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop with reporting and insights, using campaign data to improve future audience growth and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Brand Activations, Marketing Ops, Field, Sales, Product Marketing, Design, and external agencies to deliver multichannel campaigns..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a proactive program owner who identifies gaps, proposes solutions, and keeps complex cross-functional work moving with clarity and high standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Success metrics\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ICP and buyer archetype audience growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increased commercial impact of brand activations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and exceed ambitious audience targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency and accelerate workflows with AI-enabled tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of strong lifecycle, campaign, demand generation, audience or digital community marketing experience, ideally spanning email, in-product, paid, and event-related journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, across written, verbal and presented formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent operator with high attention to detail, strong documentation habits, and the ability to manage many moving parts without losing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker who can turn ambiguous business goals into clear campaign plans and scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional partner who effectively influences both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven and experimentation-minded, with a bias toward testing, iteration, and measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5929232","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2865401,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5929232,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"PIPELINE","title":"Senior Core Technologies Engineer","company_name":"Fin","first_published":"2024-04-25T10:28:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Engineer to join the team\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/core-technologies-team/\u0026quot;\u0026gt; that enables the core technologies that Fin is built on\u0026lt;/a\u0026gt;. This role is especially compelling for engineers who enjoy scaling Elasticsearch in production and who also like working across adjacent systems such as MySQL, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and monolith.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team’s mission is to accelerate Fin’s growth and stability through educated and operationally excellent\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/core-technologies-team/\u0026quot;\u0026gt; core technology\u0026lt;/a\u0026gt; usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product - faster. This can be through things like making low level database improvements that enhance everyone\u0026#39;s experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Fin’s core technologies or our build patterns. Previous projects from the team include\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/database-architecture-sharding-project/\u0026quot;\u0026gt; future-proofing our databases through sharding\u0026lt;/a\u0026gt; and building\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/optimising-elasticsearch-at-intercom/\u0026quot;\u0026gt; a mechanism to migrate Elasticsearch indexes for scale and profit\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delve deeper into our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt; and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own high-impact work on Elasticsearch at scale, including index design, shard and partitioning strategy, cluster health, performance tuning, safe migrations, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply own aspects of our infrastructure at Fin and autonomously executing on high impact projects - including writing application code, automating systems, improving observability and low-level tuning of datastores used in production, test and development across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value agility and simplicity, just as you prioritise scalability and uptime. Our continuous deployment approach ensures focus on gradual improvements. Major accomplishments are introduced incrementally, staying under the radar with feature flags.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as strategic work and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent pragmatic engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in a production environment, with contributions to the design and architecture of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with at least one major production datastore or search system, with Elasticsearch being especially relevant for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment around Elasticsearch in real-world systems, such as index and mapping design, cluster operations, scaling patterns, performance tuning, or migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in backend technologies such as MySQL, Memcached, as well as Linux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve supported scaling a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams you worked with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead for large multi quarter projects and programs including defining the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7973740","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461016,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7973740,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105899","title":"Senior Customer Success Enablement Manager ","company_name":"Fin","first_published":"2026-06-08T16:43:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Customer Success organization is scaling to meet the demands of a growing book of business and an increasingly complex customer landscape. We\u0026#39;re seeking a Senior Customer Success Enablement Manager based in San Francisco to serve as a strategic business partner to our Customer Success leadership team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends execution and strategic advisory. You\u0026#39;ll build and ship enablement programs end-to-end, and you\u0026#39;ll partner with senior leaders to shape direction, drive decisions, and bring a clear point of view to every stakeholder conversation. The right person identifies the gap, recommends the path forward, and moves the work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be on a team of two, directly supporting the full Customer Success organization across Scale, High-touch, and Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Manager Enablement, you will co-lead Customer Success enablement efforts and support global program launches. You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments - bringing recommendations and proposed direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify gaps, risks, and opportunities across the Success org and translate them into recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes. Leveraging tools to diagnose gaps, target interventions, and show lift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate live and virtual training, workshops, and coaching yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own workstreams end-to-end - set direction, align stakeholders, drive execution, close the loop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and delivering high-impact training programs, both in-person and virtually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior leaders and navigate ambiguity while driving clarity and results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with experience tracking enablement effectiveness and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of identifying issues, forming recommendations with rationale, and driving them to a decision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management and cross-functional collaboration\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Customer Success processes and methodologies such as MEDDICC or Command of the Message\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Success sales tools including Salesforce, Gong, and Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with globally distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-paced and evolving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $167,000-$199,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600671,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600712,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011613","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3473545,"location":{"name":"Sydney, Australia"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Customer Solutions","value_type":"single_select"}],"id":8011613,"updated_at":"2026-07-23T20:36:37-04:00","requisition_id":"R-00012","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-06-25T17:21:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 -7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every weekday, plus a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare stipend towards private health insurance for you and your partner/spouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":21421,"name":"Sydney, Australia","location":"Sydney, Sydney, New South Wales, Australia","child_ids":[],"parent_id":85812}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7749323","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398044,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7749323,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105132","title":"Senior Data Scientist","company_name":"Fin","first_published":"2026-03-26T12:33:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small -\u0026amp;nbsp; to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value. If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Increasingly, you will also:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft clear, compelling data stories and communicate recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and shape core RAD foundations, improving how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and solid grounding in statistics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering actionable insights that drive measurable impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product intuition, business acumen and ability to connect analysis to strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical), with a focus on driving decisions and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership, curiosity and growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (e.g. Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And increasingly important:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use AI tools (e.g. Claude Code, Cursor) to accelerate and improve your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mindset of automation and leverage - looking for ways to scale your impact beyond one-off analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines (esp dbt)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools, data products or self-serve analytics capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI across the data workflow - from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7314809","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7314809,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - AI Tooling","company_name":"Fin","first_published":"2025-10-10T10:41:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6317929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6317929,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - Product Analytics","company_name":"Fin","first_published":"2024-10-11T12:57:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll build and automate actionable models and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll craft data stories and share your findings and recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll drive and shape core RAD foundations and help us improve how the RAD org operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and experience of\u0026amp;nbsp; applying analytical and statistical approaches to problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong growth mindset and sense of ownership. Innate passion and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (such as R or Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI/Visualization tools like Tableau, Superset and Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7731665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392918,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7731665,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP","title":"Senior Engineer, Infrastructure Platform","company_name":"Fin","first_published":"2026-03-19T09:52:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the AI Customer Agent company, and our platform is what makes shipping that innovation possible. At Fin,\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt; shipping is our heartbeat\u0026lt;/a\u0026gt;, and product teams shouldn\u0026#39;t have to worry about infrastructure—it should “just work.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior Engineer for the Infra-Platform team, part of our broader Infraservices Group. Our team’s mission is simple but powerful: prevention is better than cure. We provide the tooling and platforms that make reliability, observability, secure deployment, and velocity the default path for every engineer. We make it incredibly easy to do the right thing, and appropriately hard to do the wrong thing. AI is how we live that mission. We don\u0026#39;t just build the platform for the AI Customer Agent company, we build with AI. Our engineers use coding agents and self-authored agent skills to automate toil, investigate incidents, and ship faster, and a big part of this role is extending that leverage to the rest of R\u0026amp;amp;D. We expect every engineer here to treat AI as a core part of their toolkit, not an afterthought.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining a high-performing, high-autonomy team of deeply tenured engineers (our median tenure is five years!) who hold a high bar for execution and collaborative problem-solving. As a Senior Engineer, you will be a critical force-multiplier for the entire R\u0026amp;amp;D organization. You won’t just keep the lights on; you will drive generational changes in our architecture, automate away toil, and eradicate manual work so our product teams can focus entirely on delivering customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt; ship 250 versions of Fin per day\u0026lt;/a\u0026gt;, discover our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt;, and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural evolution: Plan, design, and execute generational changes to Fin’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver operational excellence: Own the reliability of our core services. You will respond to operational events, dig deep to understand why they happened, and engineer permanent, preventative solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be full stack: When there is an issue, you don’t stop at the infrastructure layer. You dive deep into our application code to trace problems out to the edge and fix customer-facing issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force-multiply through enablement: Abstract away shared concerns like security, compute, availability, and costs, so product engineers don\u0026#39;t have to think about them. You\u0026#39;ll scale your expertise through exceptional, easy-to-use agent skills, documentation, and reliable defaults.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar: Hold yourself and your teammates accountable with deep empathy. Share your domain expertise, review code quickly, unblock your peers, and foster a culture of continuous learning and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade systems: Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native leverage: Treat AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely. You\u0026#39;ll look for the toil that AI should eliminate before a human ever touches it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering rigor: Deep knowledge of modern programming languages with\u0026amp;nbsp; infrastructure-as-code as a nice to have. You have a track record of treating infrastructure as a software engineering discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational obsession: Expert grasp of reliability, performance, and failure modes. You define metrics, question outliers, and rely on telemetry to guide your decisions. You treat uptime as a feature and take immense pride in the resilience of your systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer empathy: You obsess over making things \u0026quot;just work\u0026quot; for your internal customers. You understand the pain points of product developers and know how to eliminate their friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution and ownership: A proven track record of independently driving complex, cross-team technical initiatives from conception to production, often spanning multiple quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first by default: You reach for AI to accelerate your work and have a track record of doing so, automating investigation, code, and operational tasks with coding agents, and building tooling that scales that leverage to others. You exercise judgment about where AI helps and where it doesn\u0026#39;t, and you hold a high bar for the correctness and safety of what it produces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the engine that powers every product at Fin. Joining a deeply tenured, highly skilled, and empathetic team means you’ll have the autonomy to make company-wide changes while doing the best work of your career. We prioritize continuous learning and collaborative problem-solving while tackling massive scaling challenges together, and we have a lot of fun doing it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7825825","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415454,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7825825,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP2","title":"Senior Engineering Manager, Fin AI Agent","company_name":"Fin","first_published":"2026-04-20T04:20:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we\u0026#39;re just getting started. We\u0026#39;re inventing paradigms that didn\u0026#39;t exist six months ago and discovering entirely new problem spaces every time we push the technology further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You\u0026#39;ll own 1-2 of the most strategically significant work streams in the pillar. These aren\u0026#39;t static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will you do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own strategically significant work streams end-to-end. You\u0026#39;re accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who\u0026#39;s stuck. There is a straight line between your work and the impact being delivered. You lead from the front.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We regularly spin up new work streams around emerging priorities. You\u0026#39;ll bring together engineers who\u0026#39;ve never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That\u0026#39;s the job.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll develop senior engineers into leaders. We don\u0026#39;t need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you\u0026#39;re seeing on the ground.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;And you\u0026#39;ll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You\u0026#39;ll push the boundaries of what\u0026#39;s possible with AI-assisted development, both personally and through how you set up your teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don\u0026#39;t want managers who are great with people but distant from the product. And we don\u0026#39;t want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond that:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product-minded, not process-minded.\u0026lt;/strong\u0026gt; You understand what you\u0026#39;re building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operated at real scale with startup energy.\u0026lt;/strong\u0026gt; You\u0026#39;ve likely spent time at companies operating at significant scale. You\u0026#39;ve seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI fluency.\u0026lt;/strong\u0026gt; You\u0026#39;re actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technically credible.\u0026lt;/strong\u0026gt; You don\u0026#39;t need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication.\u0026lt;/strong\u0026gt; You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Extreme autonomy.\u0026lt;/strong\u0026gt; You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you\u0026#39;re the kind of manager who waits for direction, this isn\u0026#39;t the right role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Critical thinking about the business.\u0026lt;/strong\u0026gt; You understand what Fin is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Fin, why now?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Fin trends up. We recently raised $250M to go even further even faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We\u0026#39;re investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You\u0026#39;ll be at the sharp edge of figuring out what this means for how teams work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn\u0026#39;t. You come to Fin if you want the impact of a startup with the backing of a company that\u0026#39;s been winning for 15 years.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8051388","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415454,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8051388,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP2","title":"Senior Engineering Manager, Fin AI Agent","company_name":"Fin","first_published":"2026-07-08T12:10:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we\u0026#39;re just getting started. We\u0026#39;re inventing paradigms that didn\u0026#39;t exist six months ago and discovering entirely new problem spaces every time we push the technology further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You\u0026#39;ll own 1-2 of the most strategically significant work streams in the pillar. These aren\u0026#39;t static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will you do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own strategically significant work streams end-to-end. You\u0026#39;re accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who\u0026#39;s stuck. There is a straight line between your work and the impact being delivered. You lead from the front.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We regularly spin up new work streams around emerging priorities. You\u0026#39;ll bring together engineers who\u0026#39;ve never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That\u0026#39;s the job.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll develop senior engineers into leaders. We don\u0026#39;t need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you\u0026#39;re seeing on the ground.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;And you\u0026#39;ll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You\u0026#39;ll push the boundaries of what\u0026#39;s possible with AI-assisted development, both personally and through how you set up your teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don\u0026#39;t want managers who are great with people but distant from the product. And we don\u0026#39;t want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond that:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product-minded, not process-minded.\u0026lt;/strong\u0026gt; You understand what you\u0026#39;re building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operated at real scale with startup energy.\u0026lt;/strong\u0026gt; You\u0026#39;ve likely spent time at companies operating at significant scale. You\u0026#39;ve seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI fluency.\u0026lt;/strong\u0026gt; You\u0026#39;re actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technically credible.\u0026lt;/strong\u0026gt; You don\u0026#39;t need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication.\u0026lt;/strong\u0026gt; You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Extreme autonomy.\u0026lt;/strong\u0026gt; You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you\u0026#39;re the kind of manager who waits for direction, this isn\u0026#39;t the right role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Critical thinking about the business.\u0026lt;/strong\u0026gt; You understand what Fin is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Fin, why now?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Fin trends up. We recently raised $250M to go even further even faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We\u0026#39;re investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You\u0026#39;ll be at the sharp edge of figuring out what this means for how teams work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn\u0026#39;t. You come to Fin if you want the impact of a startup with the backing of a company that\u0026#39;s been winning for 15 years.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7859005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422929,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7859005,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105364","title":"Senior Events Producer","company_name":"Fin","first_published":"2026-04-29T12:48:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Senior Events Producer to lead the delivery of Fin\u0026#39;s most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the planning, production, and onsite delivery of Fin\u0026#39;s brand events, from pop ups and product announcements to hosted experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver hybrid events that combine in person experiences with broadcast and digital distribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally with Product Marketing, Content, Communications, R\u0026amp;amp;D, and Field teams to shape and deliver compelling live moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage production vendors and partners, ensuring high quality execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and uphold a high bar for production quality across all events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on event performance and key metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the production of flagship programs such as Pioneer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable production systems and playbooks to scale events across programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage timelines, budgets, and delivery across multiple concurrent events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 30 percent to lead onsite execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years producing complex live events, brand activations, or flagship conferences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience producing hybrid events that combine in person experiences with broadcast or livestream components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage external production vendors and complex event logistics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running cross functional projects and coordinating multiple internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing event registration, ticketing, and livestream tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with senior stakeholders and high profile event speakers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and a clear sense of brand quality, craft and commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, calm under pressure, and meticulous about execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience producing flagship and large scale brand events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in B2B or technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or marketing AI products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to improve planning, production, and content workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual (French, German)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7996772","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468381,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7996772,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00009","title":"Senior Field Marketing Manager - Brand Activations","company_name":"Fin","first_published":"2026-06-11T06:07:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Fin is looking for a Senior Field Marketing Manager, Brand Activations to help bring our most important in-person and hybrid experiences to life in North America. This role sits at the intersection of brand, demand generation, and sales, translating creative, high-impact experiences into measurable pipeline.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;You’ll partner closely with our Brand Activations team, who own our strategic events, community programs, and product launches. Your focus will be ensuring those programs are set up to succeed in the field through strong sales enablement, thoughtful staffing, seamless on-site execution, and clear performance measurement.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is a hands-on, highly cross-functional role for someone who thrives in fast-paced environments and is excited to build scalable systems from the ground up.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own field execution for key programs: Lead the planning and on-the-ground execution of strategic events, community activations, and product launches in partnership with Brand Activations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive sales enablement: Equip sales teams with the tools, messaging, and context they need to effectively engage prospects before, during, and after events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop staffing strategies: Plan and coordinate staffing for all activations, ensuring the right people are in the right roles to maximize impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ancillary event programs: Create and scale complementary experiences (VIP dinners, roundtables, meetups) that deepen engagement and accelerate pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish goals and measure success: Define KPIs for each activation, track performance, and report on outcomes with a clear link to pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create repeatable playbooks: Document and refine processes to build a scalable, global field marketing engine\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally: Partner with Brand, Sales, Growth, Product Marketing, and external vendors to deliver cohesive, high-quality experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage vendors and logistics: Oversee agencies, venues, and partners to ensure flawless execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in field marketing, event marketing, or experiential marketing in a B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to translate brand experiences into measurable business outcomes (pipeline, revenue, engagement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience supporting sales teams and building effective enablement programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional project management skills with the ability to juggle multiple complex initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning on-site execution for large-scale events and high-touch activations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder mindset - you’re excited to create structure, processes, and playbooks where they don’t yet exist\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and stakeholder management skills, with experience working cross-functionally and externally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to goal-setting, reporting, and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel as needed to support events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What success looks like\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Events consistently deliver measurable pipeline and influence revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales teams are fully enabled and engaged in field programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Activations are executed seamlessly with strong attendee experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear, repeatable playbook exists for scaling global field marketing efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong partnerships are built across internal teams and external vendors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $175,000 - $188,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). We also provide a full benefits package to all regular employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7996697","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468366,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7996697,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00008","title":"Senior Field Marketing Manager - Regional Events","company_name":"Fin","first_published":"2026-06-11T07:15:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Fin is looking for a Senior Field Marketing Manager, Regional Events to own and scale our portfolio of curated and third-party programs in North America. This role is critical to building meaningful, high-impact touchpoints with prospects and customers, turning regional experiences into measurable pipeline and revenue.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;You’ll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you’ll design programs that not only generate early-stage pipeline but also accelerate deals and help close business.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is a highly strategic, cross-functional role for someone who knows how to balance creativity with performance and who thrives on building programs that deliver real business outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional event strategy: Plan and execute a portfolio of curated and third-party events, including roadshows, sponsored programs, virtual events, executive dinners, and hospitality experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own executive engagement strategy: Develop and execute a portfolio of executive marketing programs focused on engaging senior decision makers at target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-touch 1:1 and 1:few experiences: Design curated programs that foster relationship-building, strategic conversations, and deeper customer engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pipeline generation and acceleration: Build programs that create net-new opportunities while also influencing and accelerating active deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales: Align with regional sales leaders to identify target accounts, define goals, and ensure strong pre- and post-event follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design high-impact experiences: Develop engaging, tailored event formats that resonate with target audiences and create meaningful connections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party partnerships: Evaluate, negotiate, and manage sponsored event opportunities to maximize ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop account-focused programs: Collaborate with GTM teams to support account-based marketing (ABM) initiatives through curated experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own performance measurement: Define KPIs, track results, and report on pipeline, influence, and revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable processes: Create repeatable frameworks and playbooks for regional event execution and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally: Work closely with Brand, Growth, Product Marketing, and Customer teams to ensure consistent messaging and strong execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in field marketing, event marketing, or demand generation in a B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving pipeline generation and influencing revenue through events and field programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing both curated (owned) and third-party (sponsored) events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how to engage accounts across the funnel, from early-stage awareness to late-stage deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills, with experience partnering closely with Sales and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset with the ability to connect program execution to broader business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills, with the ability to manage multiple programs simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to measurement, reporting, and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ABM strategies and targeting is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel to support key regional events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What success looks like\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regional event programs consistently generate high-quality pipeline and influence revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong alignment and trust with Sales and GTM partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Events are thoughtfully designed, well-executed, and highly engaging for target audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear visibility into performance, with measurable impact on pipeline creation and deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable, repeatable frameworks are in place to grow regional programs efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $175,000 - $188,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). We also provide a full benefits package to all regular employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7774230","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404083,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7774230,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105753","title":"Senior Finance Data Scientist","company_name":"Fin","first_published":"2026-04-10T05:51:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Finance Data Scientist, Existing Business\u0026lt;/strong\u0026gt;, you will be the architect of the systems that predict Fin\u0026#39;s revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the \u0026quot;why\u0026quot; behind the numbers to our leadership team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Impact You Will Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and Evolve the Revenue Engine:\u0026lt;/strong\u0026gt; Build and maintain predictive models for usage-based revenue, renewals, and expansion that outperform traditional linear forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unlock Predictive Insights:\u0026lt;/strong\u0026gt; Develop propensity models to identify expansion opportunities and churn risks before they materialize in the ledger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Finance Data:\u0026lt;/strong\u0026gt; Design and maintain curated datasets that serve as the single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model Customer Value:\u0026lt;/strong\u0026gt; Define and iterate on our LTV frameworks, providing a clear linkage between product engagement and long-term financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Scalability:\u0026lt;/strong\u0026gt; Build automated, code-based forecasting workflows that increase the speed, reliability, and granularity of our financial planning.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Predictive Modeling and Forecasting Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own \u0026lt;strong\u0026gt;probabilistic and time-series models\u0026lt;/strong\u0026gt; that project ARR performance across renewals and usage-based motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate behavioral signals, such as product adoption, seat utilization, and feature engagement, into \u0026lt;strong\u0026gt;expansion propensity and LTV frameworks\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design models that account for cohort dynamics, seasonality, and product-led growth (PLG) signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate model performance through \u0026lt;strong\u0026gt;backtesting and iteration\u0026lt;/strong\u0026gt;, ensuring our \u0026quot;financial weather forecast\u0026quot; is constantly improving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data and Analytical Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end data pipeline for finance, transforming raw product usage and billing data into \u0026lt;strong\u0026gt;curated, model-ready datasets\u0026lt;/strong\u0026gt; in our data warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and optimize production-quality \u0026lt;strong\u0026gt;SQL and Python\u0026lt;/strong\u0026gt; to work with large-scale datasets and automate complex FP\u0026amp;amp;A workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity and consistency across all predictive systems and executive dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the long-term data strategy for how Fin tracks and predicts Existing Business health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytical Problem Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business questions (e.g., \u0026quot;Which usage signals best predict a 2x expansion?\u0026quot;) into structured data science projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect ARR outcomes to underlying drivers like product adoption, customer health scores, and GTM activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform \u0026lt;strong\u0026gt;scenario modeling and sensitivity analysis\u0026lt;/strong\u0026gt; to help the business understand the range of possible outcomes for NRR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Product, and Data Engineering to align our financial models with actual customer behavior and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex statistical outputs into \u0026lt;strong\u0026gt;clear, decision-oriented narratives\u0026lt;/strong\u0026gt; for the CFO and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-ready materials, including predictive dashboards and strategic presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in Data Science, Strategic Finance, or Revenue Analytics, with a deep focus on SaaS or usage-based business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Technical Skills:\u0026lt;/strong\u0026gt; High proficiency in \u0026lt;strong\u0026gt;Python (pandas, scikit-learn)\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Expert-level SQL\u0026lt;/strong\u0026gt;. Experience with forecasting libraries (e.g., Prophet, Nixtla) is a major plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Design Mindset:\u0026lt;/strong\u0026gt; Experience building scalable data pipelines and production-grade analytical tools, not just one-off spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS Mastery:\u0026lt;/strong\u0026gt; Strong understanding of NRR, LTV, Churn, and the relationship between product usage and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Ability to translate technical work into business insight and influence stakeholders through data-driven storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Judgment:\u0026lt;/strong\u0026gt; A focus on accuracy and a \u0026quot;Product Sense\u0026quot; that allows you to see the human behavior behind the data points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Productivity:\u0026lt;/strong\u0026gt; Proficiency in leveraging AI-native development tools (e.g. Cursor, Claude Code) to accelerate the development of data pipelines, model prototyping, and code documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automated forecasting models\u0026lt;/strong\u0026gt; that are more accurate, granular, and less manual than previous iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A clear Propensity Score\u0026lt;/strong\u0026gt; integrated into our planning that successfully predicts customer expansion and contraction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable, code-based workflows\u0026lt;/strong\u0026gt; that reduce the time-to-insight for the Existing Business team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;High confidence from leadership\u0026lt;/strong\u0026gt; in our ability to predict the financial impact of changing customer usage patterns.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7462098","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7462098,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104334","title":"Senior Forward Deployed Engineer","company_name":"Fin","first_published":"2025-12-11T10:20:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7218259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7218259,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104334","title":"Senior Forward Deployed Engineer","company_name":"Fin","first_published":"2025-11-18T14:04:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7276257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7276257,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Fin","first_published":"2025-09-25T09:42:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Fin\u0026#39;s products and the number one driver of leads for our demand generation team.\u0026lt;strong\u0026gt; Fin.ai sits at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7274831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7274831,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Fin","first_published":"2025-09-25T09:42:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Fin\u0026#39;s products and the number one driver of leads for our demand generation team.\u0026amp;nbsp;\u0026lt;strong\u0026gt;Fin.ai sits at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7851785","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421288,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7851785,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105818","title":"Senior GTM Data Analyst","company_name":"Fin","first_published":"2026-04-29T13:24:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As part of the GTM Analytics team, you will be the data partner for Fin\u0026#39;s Mindshare function — the team responsible for building brand awareness, shaping market perception, and creating early engagement with target buyers. This role focuses on the top of the funnel: understanding how brand marketing, executive programs, experimentation, and upper funnel initiatives drive awareness, reach, and engagement before prospects ever enter a sales cycle. You will partner with Brand Marketing, Executive Programs, and GTM leadership to measure what\u0026#39;s resonating, design experiments, and surface the insights that inform how Fin shows up in the market.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Top of Funnel\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Insights:\u0026lt;/strong\u0026gt; Own reporting and analysis for upper funnel programs — measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Brand\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Marketing\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Measurement:\u0026lt;/strong\u0026gt; Develop frameworks to assess brand campaign effectiveness — tracking how brand investments translate into audience reach, mindshare, and downstream consideration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Programs\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Analytics:\u0026lt;/strong\u0026gt; Measure the impact of executive dinners, outreach programs, and high-touch engagement — understanding which accounts are being reached, how they engage, and what signals emerge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation:\u0026lt;/strong\u0026gt; Design and analyze experiments across Mindshare programs — helping the team test messaging, channels, formats, and targeting to learn what drives awareness and engagement most effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Audience\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;\u0026amp;amp;\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Reach\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Analysis:\u0026lt;/strong\u0026gt; Analyze who Fin is reaching across Mindshare initiatives — segmenting by ICP, account tier, persona, and geography to ensure programs connect with the right buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Partner with Brand Marketing, Executive Programs, Demand Gen, and Sales to translate qualitative program goals into measurable outcomes and share learnings across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;5–8 years of experience in analytics, marketing analytics, brand analytics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of top-of-funnel and brand metrics — awareness, reach, engagement, consideration, and audience composition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and analyzing experiments (A/B tests, holdout groups, incrementality measurement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills; experience with data modeling tools (e.g., dbt) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI and visualization tools (e.g., Tableau, Looker, Streamlit)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with qualitative and quantitative data — not everything at the top of funnel has a clean conversion metric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to partner with marketing and executive stakeholders, framing ambiguous questions into structured analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills — able to translate analytical findings into narratives that inform creative and strategic decision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $168,100 - $200,810. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7441053","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309525,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7441053,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105195","title":"Senior GTM Enablement Manager, Operations","company_name":"Fin","first_published":"2025-12-10T11:25:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom\u0026#39;s GTM teams by providing the systems, processes, and strategic insights that drive maximum productivity and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior GTM Enablement Manager, Operations\u0026lt;/strong\u0026gt;, you will be the critical link between our sales team and the cross-functional GTM partners (like Revenue Operations, Monetization, Legal, and Systems) who create the policies, tooling, and procedures that impact them. Your role is to ensure that these inputs translate into flawless field execution. You will be responsible for owning the GTM Enablement tech stack, leading high-impact strategic projects, and operationalizing the processes that allow our sales organization to scale effectively. This role is ideal for a hands-on problem-solver who excels at translating complex, cross-functional initiatives into simple, scalable solutions for the sales org.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s GTM operational enablement activities and programs globally. You’ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Tech Stack Advisory:\u0026lt;/strong\u0026gt; Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership:\u0026lt;/strong\u0026gt; Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership:\u0026lt;/strong\u0026gt; Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Base \u0026amp;amp; Communications:\u0026lt;/strong\u0026gt; Developing and maintaining a sustainable process for creating, updating, and surfacing critical content and knowledge to the GTM teams at their moments of need, utilizing generative AI and AI-powered knowledge retrieval.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of sales processes, GTM motions, and success criteria for productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, great attention to detail, and deadline-driven.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth, fast-paced SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience administering Intercom in a sales or support environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with core sales tools like Salesforce.com, Gong, Outreach, and a major CMS/LMS (e.g., Highspot, Seismic, Workramp).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A background in sales or revenue operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $150,000 - $188,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7943136","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450570,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7943136,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105829","title":"Senior IT Systems Engineer","company_name":"Fin","first_published":"2026-05-19T13:27:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 7+ years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong track record of coaching junior teammates and setting the bar for team standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $237,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271603,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-09-24T10:35:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6531495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6531495,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-01-11T02:13:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7763257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400762,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7763257,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"TEMP","title":"Senior Manager, Forward Deployed Engineering","company_name":"Fin","first_published":"2026-03-27T16:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About this Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R\u0026amp;amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be responsible for codifying what works in the field into tools and playbooks that create leverage for the wider organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Fin and our customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Fin and the FDE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a commercially fluent technical leader who can run enterprise deployments and shape how FDE operates at scale.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $252,000 - $280,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-HYBRID\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7411373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302082,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7411373,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR103480","title":"Senior ML Science Manager","company_name":"Fin","first_published":"2025-11-20T13:05:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR). \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling your team to achieve high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading, developing and supporting ML teams that deliver impact quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent applied ML and coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to thrive in an ambiguous environment with a high degree of autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within technical teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSc or PhD in an ML-related field, or similar knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a research environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data skills: visualization, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of software engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting ML scientists in a capacity similar to a hiring manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8022027","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477729,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8022027,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00015","title":"Senior Partnerships Manager, EMEA","company_name":"Fin","first_published":"2026-06-30T20:40:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin.ai is building the AI agent that resolves customer support conversations autonomously — and our partner ecosystem is central to how we scale adoption in the EMEA market. As a Senior Partner Manager for EMEA, you\u0026#39;ll own our partner relationships across a defined set of priority markets, working closely with our direct sales team to drive revenue through systems integrators, value added resellers, and local implementation partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a builder role for someone who thrives in a dynamic, high-growth environment. You\u0026#39;ll be the architect of Fin.ai\u0026#39;s EMEA partner motion — standing up programs, forging relationships, and converting partner activity into measurable pipeline for AI-driven customer support deployments. You\u0026#39;ll operate across multiple partner types simultaneously and serve as the connective tissue between our ecosystem and our sales team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a hunter\u0026#39;s instinct to partnerships: proactive, commercially sharp, and energised by the challenge of building something meaningful in a market with real momentum around AI adoption in customer service. You\u0026#39;ll work cross-functionally with sales, marketing, and regional leadership — and you\u0026#39;ll be a visible face of Fin.ai in the EMEA partner and CX community.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of Fin\u0026#39;s partner portfolio across a defined set of priority EMEA markets, spanning systems integrators, cloud resellers, and local consulting partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and run joint go-to-market motions with regional consulting firms and CX implementation partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect partner-sourced activity directly into the regional sales team\u0026#39;s pipeline through account mapping, warm introductions, and active deal support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring together cloud reseller and consulting partners teams around shared enterprise opportunities, orchestrating joint plays where it makes sense\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build durable, senior-level relationships with partner leadership, positioning yourself as a de facto member of their go-to-market org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the reporting on partner-influenced and partner-sourced pipeline, and represent program results to internal leadership and the broader EMEA team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in on partner-led implementations when needed to protect delivery quality and keep partners bought in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vet inbound partnership requests and go hunting for new relationships that open doors for Fin in your markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Fin\u0026#39;s global and EMEA teams to localize programs for your region and feed regional learnings back into the broader partner strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in partnerships, channel, or alliances roles within enterprise SaaS, cloud, or CX/customer support software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing cloud resell \u0026amp;amp; consulting partnerships — you\u0026#39;re not a one-partner-type operator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building programs from zero, with real outcomes to show for it — not just running an existing playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong pipeline-generation instincts — you think in terms of sourced and influenced revenue, not just relationship health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial fluency — you can draw a straight line from partner activity to closed revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural collaborator with direct sales teams — you know what makes a rep\u0026#39;s life easier and you build for that\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Range across levels — equally credible in a room with a partner CRO and coordinating day-to-day logistics with a partner marketing manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in fast-moving, high-growth environments where the playbook is still being written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the EMEA market landscape; open to regular travel across the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor — you can run multiple live partner relationships in parallel without anything slipping, and you over-communicate rather than under\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity about AI and a willingness to use AI tools to work smarter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7867278","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424871,"location":{"name":"San Francisco, California; USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7867278,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105852","title":"Senior Partnerships Manager, LATAM","company_name":"Fin","first_published":"2026-05-06T17:10:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Manage Partner Relationship:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners to identify new business opportunities and expand existing partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate, close, and manage partnership agreements that align with business goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Expansion and Partner Acquisition:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and recruit new partners across LATAM, focusing on those that align with the company\u0026#39;s strategic objectives and pipeline goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop go-to-market strategies for new partner launches and promotions in the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Monitoring and Optimization:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track partner performance, including sales targets, growth metrics, and overall contribution to business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run weekly forecasts with partners to drive accountability and performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with internal teams such as product to provide feedback on PMF in region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting and Analytics:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates on partner performance, KPIs, and sales metrics to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional Expertise:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay current on trends, regulations, and industry best practices specific to the LATAM market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience running channel sales or direct sales is a big plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving revenue growth and building successful partnerships in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in B2B SaaS or AI environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation, communication, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects simultaneously and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to work with data and generate actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $192,000-$260,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":85810,"name":"US","location":null,"child_ids":[86723,86722,85813,8184,85809,15648],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8042500","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3485936,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Customer Solutions","value_type":"single_select"}],"id":8042500,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00020","title":"Senior Pre-Sales Engagement Manager","company_name":"Fin","first_published":"2026-07-02T18:49:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a \u0026lt;strong\u0026gt;Pre-Sales Senior Engagement Manager\u0026lt;/strong\u0026gt; to shape how we bring Fin to life for customers—before a contract is even signed. You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t a “follow the playbook” role. You’ll be helping us \u0026lt;strong\u0026gt;build the playbook\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn ambiguity into clarity\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the story in pre-sales\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope what success looks like\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Translate business and technical requirements into clear Statements of Work (SOWs)—including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design AI-powered solutions\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; Help customers rethink their customer experience using AI—not just replicate old workflows with new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess complexity and guide the right approach\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the bridge\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Connect customer needs with Product, Engineering, and Customer Success—making sure what we sell is what we can deliver (and vice versa)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the system\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Contribute to process improvements, tooling, and scalable ways of working across pre-sales and deployment services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years in \u0026lt;strong\u0026gt;consulting, pre-sales, solutions, or customer success \u0026lt;/strong\u0026gt;- you’ve solved real customer problems before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re great at engaging both \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;technical teams and senior executives\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; - seamlessly switching between deep technical detail and high-level business conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in \u0026lt;strong\u0026gt;creating accurate, customer-ready SOWs\u0026lt;/strong\u0026gt; that led to successful project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial acumen and ability to partner \u0026lt;/strong\u0026gt;with Sales to drive revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, negotiation, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;SaaS + AI automation, integrations, and change management \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re \u0026lt;strong\u0026gt;AI-curious and hands-on\u0026lt;/strong\u0026gt; - you don’t just talk about it, you try things and understand how it changes workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re not afraid to \u0026lt;strong\u0026gt;challenge customers (and internal teams)\u0026lt;/strong\u0026gt; when something doesn’t make sense\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Success Is Measured\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate deal velocity: \u0026lt;/strong\u0026gt;Reduce friction and eliminate ambiguity in how deployment services are scoped, ensuring customers understand the path to value faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive services attach and expansion: \u0026lt;/strong\u0026gt;Help customers see the critical value of investing upfront to get their AI transformation right from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope for delivery success: \u0026lt;/strong\u0026gt;Build solutions that actually work in the real world—protecting delivery margins through accurate resourcing and clear expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver real-world adoption: \u0026lt;/strong\u0026gt;Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7926714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445016,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7926714,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"P-00030","title":"Senior / Principal Demo Engineer","company_name":"Fin","first_published":"2026-06-02T12:56:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There\u0026#39;s an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world\u0026#39;s most discerning buyers - is a different discipline entirely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That discipline is what we\u0026#39;re hiring for. As a founding Fin Demo Engineer, you\u0026#39;ll own the platform and tooling that powers every Fin demo at Intercom - the environments, seeded data, integrations, reset infrastructure, and reusable building blocks our Solutions Engineers rely on every day. You won\u0026#39;t be running demos yourself. You\u0026#39;ll be the force multiplier behind the people who do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Aside from building the systems to support demos, you will embed with our product teams to support net new product releases before they go-to-market. You will understand how to position the product, collaborate on talk tracks with PMM, and figure out how to build simulations, hands-on training materials and challenges to train the field in our products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s also a role that lives at the intersection of Product Engineering, PMs, GTM, Enablement, and SE. You\u0026#39;ll need to be a talker - comfortable juggling lots of relationships across the company, and moving work forward through clarity, not just code.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;How we demo Fin shapes how the market understands AI in customer service. This role sits at the intersection of Product, GTM, PMM, Enablement and Engineering - with outsised leverage on revenue.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Fin demo platform end-to-end. \u0026lt;/strong\u0026gt;Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build first-class demo features into Fin itself. \u0026lt;/strong\u0026gt;Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI to prepare demos.\u0026lt;/strong\u0026gt; Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Let SEs move faster.\u0026lt;/strong\u0026gt; Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Show Fin across every surface it touches.\u0026lt;/strong\u0026gt; Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Enablement. \u0026lt;/strong\u0026gt;Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay one step ahead of the product roadmap.\u0026lt;/strong\u0026gt; When a new Fin capability ships, the demo for it should already exist.\u0026amp;nbsp; This happens with strong collaboration with our product teams directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Codify what works.\u0026lt;/strong\u0026gt; Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years building software in a customer-facing technical role - Solutions Engineering, Developer Relations, Founding Engineer, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI/LLM product experience. You\u0026#39;ve built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with SDKs, wrappers, and developer-facing APIs - you\u0026#39;ve both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you\u0026#39;ll teach the rest of the SE org to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in customer support, contact center, or CX tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal platforms or developer tooling at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $237,00 - $278,00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7861866","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7861866,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T10:11:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Fin is hiring a Senior Product Designer to push the boundaries of product craft.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862050,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T11:16:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Fin is hiring a Senior Product Designer to push the boundaries of product craft.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5107681","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5107681,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2023-12-12T18:11:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428372,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-23T01:28:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working),\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386428","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386428,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-09T19:16:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6276021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2969981,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6276021,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN - ML SWE","title":"Senior Product Engineer, AI","company_name":"Fin","first_published":"2024-09-27T12:23:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5916272","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5916272,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Product Manager ","company_name":"Fin","first_published":"2024-04-18T12:49:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll motivate a group of committed, smart people to do the best work of their careers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in product, with a proven track record of shipping impactful products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with multiple teams and juggling several projects at once\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong track record of effectively collaborating with design and are passionate about the end user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience of leading a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re entrepreneurial; you don’t need direction; you\u0026#39;re self driven.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re organised, not ad hoc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to easily switch between thinking creatively and analytically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LiHyrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7834585","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417597,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7834585,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105729","title":"Senior Product Marketing Manager","company_name":"Fin","first_published":"2026-04-23T07:42:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s The Opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is becoming a Customer Agent - one that handles the customer lifecycle end to end, from day 10 to year 10. We\u0026#39;ve already brought roles like Fin for Sales and Fin for Ecommerce to market, and that\u0026#39;s just the beginning. As Fin gets better, the question for our customers shifts from \u0026quot;can AI handle some of our tickets?\u0026quot; to \u0026quot;which roles inside our company should Fin do?\u0026quot; This role is about answering that question and tell that story in the market - helping launch the next roles for Fin, establishing product and message-market fit, and building the go-to-market motion that turns a bet into a category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy and who is energised by zero-to-one. You\u0026#39;ll own the positioning, messaging, and go-to-market for new agent roles as part of Customer Agent: taking products to market for the first time, finding product-market fit, and driving the growth that turns an early bet into a scaled business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a role for maintaining an established narrative. It\u0026#39;s a builder role. You\u0026#39;ll start from a blank page more often than not, doing the research to understand a new buyer, the role they play, and the pain Fin removes; creating the messaging from scratch; launching; then iterating relentlessly as the market tells you what\u0026#39;s working. You\u0026#39;ll work directly with product, engineering, sales leadership, and the wider marketing team. You\u0026#39;ll be hands-on with the product and the tech. You\u0026#39;ll move fast, think from first principles, and help define what great PMM looks like for a product category that doesn\u0026#39;t fully exist yet.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What Will I Be Doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead positioning and messaging for new Customer Agent roles from first principles\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do the foundational research to understand new buyers, their roles, and the pain Fin removes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find and iterate on product-market and message-market fit - learn from what lands and what doesn\u0026#39;t, and tighten the positioning, ICP, and story until it clicks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the ICP and audience for each new role - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the growth motion once fit is found - scaling a role from early traction into a repeatable, expanding part of the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact narratives and enablement that sales actually uses and that establishes confidence in a brand-new offering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets: web pages, first call decks, narratives, scripts, and launch materials and maintain the core \u0026#39;brain\u0026#39; of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments for new agent roles, working cross-functionally to deliver crisp messaging that fits sales, campaigns, and content needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction. Above all, you\u0026#39;ve taken new products to market before — and you know what it takes to find fit and drive growth from a standing start.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B, with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve taken new products from zero to one to scale - launching something net-new, finding product-market fit, and growing it into a real business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a product area end-to-end - from research and ICP through positioning, launch, field enablement, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable starting from a blank page: doing the research, creating the messaging from scratch, and launching without a template to copy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field, and the growth motion that follows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes, ambiguous initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7846251","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417597,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7846251,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105729","title":"Senior Product Marketing Manager ","company_name":"Fin","first_published":"2026-04-23T07:42:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s The Opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is becoming a Customer Agent - one that handles the customer lifecycle end to end, from day 10 to year 10. We\u0026#39;ve already brought roles like Fin for Sales and Fin for Ecommerce to market, and that\u0026#39;s just the beginning. As Fin gets better, the question for our customers shifts from \u0026quot;can AI handle some of our tickets?\u0026quot; to \u0026quot;which roles inside our company should Fin do?\u0026quot; This role is about answering that question and tell that story in the market - helping launch the next roles for Fin, establishing product and message-market fit, and building the go-to-market motion that turns a bet into a category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy and who is energised by zero-to-one. You\u0026#39;ll own the positioning, messaging, and go-to-market for new agent roles as part of Customer Agent: taking products to market for the first time, finding product-market fit, and driving the growth that turns an early bet into a scaled business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a role for maintaining an established narrative. It\u0026#39;s a builder role. You\u0026#39;ll start from a blank page more often than not, doing the research to understand a new buyer, the role they play, and the pain Fin removes; creating the messaging from scratch; launching; then iterating relentlessly as the market tells you what\u0026#39;s working. You\u0026#39;ll work directly with product, engineering, sales leadership, and the wider marketing team. You\u0026#39;ll be hands-on with the product and the tech. You\u0026#39;ll move fast, think from first principles, and help define what great PMM looks like for a product category that doesn\u0026#39;t fully exist yet.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What Will I Be Doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead positioning and messaging for new Customer Agent roles from first principles\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do the foundational research to understand new buyers, their roles, and the pain Fin removes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find and iterate on product-market and message-market fit - learn from what lands and what doesn\u0026#39;t, and tighten the positioning, ICP, and story until it clicks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the ICP and audience for each new role - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the growth motion once fit is found - scaling a role from early traction into a repeatable, expanding part of the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact narratives and enablement that sales actually uses and that establishes confidence in a brand-new offering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets: web pages, first call decks, narratives, scripts, and launch materials and maintain the core \u0026#39;brain\u0026#39; of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments for new agent roles, working cross-functionally to deliver crisp messaging that fits sales, campaigns, and content needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction. Above all, you\u0026#39;ve taken new products to market before — and you know what it takes to find fit and drive growth from a standing start.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B, with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve taken new products from zero to one to scale - launching something net-new, finding product-market fit, and growing it into a real business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a product area end-to-end - from research and ICP through positioning, launch, field enablement, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable starting from a blank page: doing the research, creating the messaging from scratch, and launching without a template to copy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field, and the growth motion that follows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes, ambiguous initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7939367","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3449450,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7939367,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105887","title":"Senior Sales Manager, Continental Europe","company_name":"Fin","first_published":"2026-05-25T07:17:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation.\u0026amp;nbsp;This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers.\u0026amp;nbsp;The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Account Executives across Continental Europe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consistent pipeline generation, forecast accuracy, and revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support reps through complex commercial negotiations and multi-stakeholder sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, performance, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, onboard, and develop top sales talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key sales metrics and identify opportunities to improve execution and conversion rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to regional go-to-market planning and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational discipline across forecasting, CRM hygiene, and sales processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience leading successful SaaS sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering and exceeding revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership and coaching capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex B2B sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen and forecasting discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively across multiple European markets and cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth or scaling technology businesses is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5082494","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5082494,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Senior Software Engineer","company_name":"Fin","first_published":"2023-05-31T05:56:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a Senior Software Engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7594453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7594453,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105475","title":"Senior Solutions Architect","company_name":"Fin","first_published":"2026-02-12T08:48:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8011085","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8011085,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105475","title":"Senior Solutions Architect","company_name":"Fin","first_published":"2026-06-16T15:49:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7624926","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356224,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7624926,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105483","title":"Solutions Engineer - LATAM (Portuguese Speaking)","company_name":"Fin","first_published":"2026-02-17T20:19:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portuguese Fluency required, Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $163\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;,000 - $215,000\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7593406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356224,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7593406,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105483","title":"Solutions Engineer - LATAM (Portuguese Speaking)","company_name":"Fin","first_published":"2026-02-17T20:19:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portuguese Fluency required, Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;146,750\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;- $193,500\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7917235","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441413,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7917235,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105538","title":"Staff AI Designer","company_name":"Fin","first_published":"2026-05-13T11:49:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;We’re looking for a Staff AI Product Designer to shape what our AI does, how it behaves, and how it fits into real user workflows.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You’ll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is not a traditional product design role. You’ll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world—similar to emerging “AI Model Designer” roles, but more deeply embedded in product.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What You’ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;1. Define AI capabilities (the “what and why”)\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and pattern match high-value opportunities for AI across the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI should do—and just as importantly, what it should not do, making hard or unpopular calls when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear boundaries for autonomy vs human control\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;2. Design AI behavior, orchestration, and system logic\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI-driven workflows and agentic systems that operate across real-world scenarios and over time, including multi-step and agent-to-agent interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish decision frameworks: when systems should act, ask, escalate, or defer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for uncertainty, failures, and edge cases as core system behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply design principles and heuristics to shape how AI systems behave and make decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure systems remain coherent and predictable, even as complexity scales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;3. Shape human + AI workflows and end-to-end experience\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design experiences for users who are increasingly managing AI systems and agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design how AI integrates into real user workflows, not just isolated interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the role of the human in the loop: where users guide, review, or override\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure users can understand, trust, and recover from system failures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product designers to continuously shape and adapt the product experience as underlying systems evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;4. Define quality, evaluation, and reliability\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define what “good” looks like (e.g. trust, accuracy, effort reduction, and whether outputs are structured and usable in context)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design evaluation scenarios and feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze outputs to identify failure modes and system weaknesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for reliability at the system level, preventing agentic breakdowns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How You’ll Work\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape direction from the earliest stages of zero-to-one problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence across teams without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in a highly autonomous, fast-moving environment with evolving constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead ambiguous, in-flight work—making calls on when to adapt the product vs. push on system improvements as things evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a bridge between AI research, technical capabilities, and user needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with ML scientists, PMs, and product designers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and run focused experiments that isolate variables and generate clear insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to system behavior by regularly reviewing outputs and raising the bar on quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We’re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment—you consistently make high-quality calls on what to build and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on zero-to-one products and comfort operating through ambiguity and rapid change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of LLMs and their limitations, along with a grounding in traditional ML approaches and when to use them instead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining design principles, heuristics, or evaluation criteria for AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards for quality, with a track record of identifying where AI systems break down in real-world use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scientific mindset—you can design experiments that isolate variables and produce meaningful insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker: you’re happier designing behaviors and flows than polishing interfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re open to non-traditional backgrounds (e.g. product managers, engineers, or others) if you have strong product sense and a track record of representing user needs in technical systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What This Role Is Not\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will not be training models or building ML infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will not be responsible for backend architecture or performance optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will only occasionally design UI—this is not the focus of the role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;You will influence all of these—but your primary responsibility is defining what should be built, how it should behave, and how it performs in the real world.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;Why This Role Is Compelling\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll join a mature AI discipline operating at the frontier. Fin already has an established AI Design team and strong cross-functional understanding of this role, so you can focus on building rather than justifying your value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won’t be “adding AI to a product.” The quality of our AI is the quality of our product. This is a technical, hands-on role where you have the satisfaction of working with tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll shape product direction, not just execution. You’ll operate upstream in a high-autonomy environment with real ownership over outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7920710","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441413,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7920710,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105538","title":"Staff AI Designer","company_name":"Fin","first_published":"2026-05-13T11:49:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;We’re looking for a Staff AI Product Designer to shape what our AI does, how it behaves, and how it fits into real user workflows.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You’ll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is not a traditional product design role. You’ll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world—similar to emerging “AI Model Designer” roles, but more deeply embedded in product.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What You’ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;1. Define AI capabilities (the “what and why”)\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and pattern match high-value opportunities for AI across the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI should do—and just as importantly, what it should not do, making hard or unpopular calls when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear boundaries for autonomy vs human control\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;2. Design AI behavior, orchestration, and system logic\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI-driven workflows and agentic systems that operate across real-world scenarios and over time, including multi-step and agent-to-agent interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish decision frameworks: when systems should act, ask, escalate, or defer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for uncertainty, failures, and edge cases as core system behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply design principles and heuristics to shape how AI systems behave and make decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure systems remain coherent and predictable, even as complexity scales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;3. Shape human + AI workflows and end-to-end experience\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design experiences for users who are increasingly managing AI systems and agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design how AI integrates into real user workflows, not just isolated interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the role of the human in the loop: where users guide, review, or override\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure users can understand, trust, and recover from system failures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product designers to continuously shape and adapt the product experience as underlying systems evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;4. Define quality, evaluation, and reliability\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define what “good” looks like (e.g. trust, accuracy, effort reduction, and whether outputs are structured and usable in context)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design evaluation scenarios and feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse outputs to identify failure modes and system weaknesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for reliability at the system level, preventing agentic breakdowns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How You’ll Work\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape direction from the earliest stages of zero-to-one problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence across teams without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in a highly autonomous, fast-moving environment with evolving constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead ambiguous, in-flight work—making calls on when to adapt the product vs. push on system improvements as things evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a bridge between AI research, technical capabilities, and user needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with ML scientists, PMs, and product designers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and run focused experiments that isolate variables and generate clear insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to system behaviour by regularly reviewing outputs and raising the bar on quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We’re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment—you consistently make high-quality calls on what to build and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on zero-to-one products and comfort operating through ambiguity and rapid change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of LLMs and their limitations, along with a grounding in traditional ML approaches and when to use them instead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining design principles, heuristics, or evaluation criteria for AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards for quality, with a track record of identifying where AI systems break down in real-world use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scientific mindset—you can design experiments that isolate variables and produce meaningful insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker: you’re happier designing behaviours and flows than polishing interfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re open to non-traditional backgrounds (e.g. product managers, engineers, or others) if you have strong product sense and a track record of representing user needs in technical systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What This Role Is Not\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will not be training models or building ML infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will not be responsible for backend architecture or performance optimisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will only occasionally design UI—this is not the focus of the role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;You will influence all of these—but your primary responsibility is defining what should be built, how it should behave, and how it performs in the real world.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;Why This Role Is Compelling\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll join a mature AI discipline operating at the frontier. Fin already has an established AI Design team and strong cross-functional understanding of this role, so you can focus on building rather than justifying your value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won’t be “adding AI to a product.” The quality of our AI is the quality of our product. This is a technical, hands-on role where you have the satisfaction of working with tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll shape product direction, not just execution. You’ll operate upstream in a high-autonomy environment with real ownership over outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7310770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7310770,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104334","title":"Staff Forward Deployed Engineer","company_name":"Fin","first_published":"2025-10-09T12:09:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the chance to steer R\u0026amp;amp;D and Go-To-Market teams in a fast-paced environment, this role is for you.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You set the high bar for cross-functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decisive and pragmatic: know when to prototype and ship fast yourself, and when to escalate or delegate. Always keeping quality high and business goals front-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who tailors the message to any audience. Can easily talk to engineers and non-technical audiences about the same topics at the right level of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7462110","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7462110,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104334","title":"Staff Forward Deployed Engineer","company_name":"Fin","first_published":"2025-12-11T10:24:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the chance to steer R\u0026amp;amp;D and Go-To-Market teams in a fast-paced environment, this role is for you.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You set the high bar for cross-functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decisive and pragmatic: know when to prototype and ship fast yourself, and when to escalate or delegate. Always keeping quality high and business goals front-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who tailors the message to any audience. Can easily talk to engineers and non-technical audiences about the same topics at the right level of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271914,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist","company_name":"Fin","first_published":"2025-09-24T10:35:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We\u0026#39;re committed to an inclusive and diverse Fin! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6654793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6654793,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist ","company_name":"Fin","first_published":"2025-02-22T04:11:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862038","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862038,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is hiring an exceptional Staff/Principal level Product\u0026amp;nbsp; Designer to push the boundaries of product craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of\u0026amp;nbsp;our team and have the opportunity to fully validate that Intercom and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862042","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862042,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is hiring an exceptional Staff/Principal level Product\u0026amp;nbsp; Designer to push the boundaries of product craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386430","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386430,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386429,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393950,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393955,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5379326","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2682231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5379326,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Product Manager","company_name":"Fin","first_published":"2023-09-21T11:52:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Staff Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5663720","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5663720,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Staff Product Manager ","company_name":"Fin","first_published":"2024-01-31T14:52:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Staff Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7122157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3207280,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7122157,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR104481","title":"Technical Support Engineer","company_name":"Fin","first_published":"2025-07-31T04:04:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Fin\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Fin. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $81,000 - $98,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6436276","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3016092,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6436276,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"EVERGREEN","title":"Technical Support Engineer ","company_name":"Fin","first_published":"2024-12-02T15:06:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Fin\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Fin. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin\u0026#39;s values, strategy, and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin\u0026#39;s Values in your work and alignment with the company vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7366132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3284683,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7366132,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"JR105071","title":"Technical Support Specialist","company_name":"Fin","first_published":"2025-11-04T13:21:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin\u0026#39;s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin\u0026#39;s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Fin\u0026#39;s REST API.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Fin, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about leveraging AI to enhance support experiences and drive team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See support as an exciting opportunity to solve daily customer related puzzles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like finding ways to work smarter, not just harder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are hungry to learn, iterate, and help build something great.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback \u0026amp;amp; kudos about it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $62,000 - $74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/8053727","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490546,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":8053727,"updated_at":"2026-07-20T13:52:46-04:00","requisition_id":"R-00024","title":"Technology Enablement Program Manager","company_name":"Fin","first_published":"2026-07-13T05:29:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a rare opportunity to drive and shape how Fin learns, adopts and thrives with its Enterprise Technology. This isn\u0026#39;t your typical IT role as our Technology Enablement Program Manager, you\u0026#39;ll sit at the intersection of IT and every team at Fin, running the programs that ensure every employee gets the most from the tools and technology around them. It\u0026#39;s a people-first program management role where your impact is measured by how confidently and effectively Fin employees use the tools that power their work. You\u0026#39;ll support IT onboarding journeys for new hires, lead awareness campaigns for new tooling and build an education program that keeps pace with a rapidly evolving AI-first technology landscape. You\u0026#39;ll partner closely with existing Education, Awareness and Enablement colleagues to ensure programs are joined up. You\u0026#39;ll be a trusted voice across the business working directly with IT leadership and key stakeholders to shape communications, training and adoption strategies that deliver meaningful results. You\u0026#39;ll drive this program end-to-end, with the autonomy to build it your way with the support of a strong IT team behind you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive and evolve Fin’s IT Onboarding program\u0026lt;/strong\u0026gt;, ensuring new hires join confidently with the tools and knowledge they need from Week 1. Partner with HR, IT Operations,\u0026amp;nbsp; and functional teams to deliver a consistent, high-quality experience at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and deliver IT awareness and education campaigns\u0026lt;/strong\u0026gt; - That aid employees get the most out of Fin\u0026#39;s technology stack from productivity tools to AI-powered platforms like Claude and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead adoption for new technology rollouts\u0026lt;/strong\u0026gt; - Drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape how Fin talks about enterprise technology\u0026lt;/strong\u0026gt; -\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Own the communications strategy for IT across the business. From tool rollouts, to policy changes and best practices, you\u0026#39;ll make complex technical topics accessible and engaging for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and maintain relationships with cross-functional stakeholders - \u0026lt;/strong\u0026gt;Understand their teams\u0026#39; needs and challenges to shape and prioritise our IT Education Program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure what matters\u0026lt;/strong\u0026gt;, track adoption, engagement and effectiveness. Use data and feedback to continuously iterate and improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay at the leading edge of AI and workplace tooling, \u0026lt;/strong\u0026gt;be an early adopter, stay curious and bring an informed perspective on where IT enablement is heading in a world transformed by AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Program Management, Learning \u0026amp;amp; Development or Employee Enablement ideally with experience spanning both people-facing programs and a technology or IT environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record running onboarding, education or awareness programs end-to-end: from design through delivery to measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and storytelling skills, you can take something complex and make it clear, compelling and human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management: you\u0026#39;re comfortable working across all levels, from individual contributors to senior leaders and you build trust quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-directed and autonomous by nature you own your space, drive your program and operate effectively with minimal direction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven project and program management fundamentals - you know how to hold multiple workstreams together, stay organised and deliver without dropping the ball.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in fast-paced tech environments; you thrive amid change and ambiguity and you move quickly without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI tools such as Claude, ChatGPT, Gemini or similar and genuine curiosity about how AI is reshaping the way people work day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in IT or technology teams or experience delivering IT-specific enablement or digital adoption programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating engaging enablement content using tools like Canva, Loom, Google Suite or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with digital adoption platforms or LMS tools (e.g. Sana).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in change management or organisational communications alongside program management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A comfort with data ability to pull and interpret program metrics and turn them into clear reporting for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73531,"name":"R\u0026D Business Systems","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":128}}