{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7254820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7254820,"updated_at":"2026-06-01T13:37:54-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Fin\u0026#39;s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,670\u0026lt;/span\u0026gt;-$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;190,303\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7247950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3245441,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7247950,"updated_at":"2026-06-01T13:37:54-04:00","requisition_id":"JR104824","title":"Account Executive, Commercial","company_name":"Fin","first_published":"2025-09-16T13:49:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Small Business customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll articulate Fin\u0026#39;s value using the Command of the Message framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll forecast and plan pacing throughout each month and quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with SE’s to win flagship logos in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll\u0026amp;nbsp;partner with R\u0026amp;amp;D and Marketing to act as the voice of your customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;132,836\u0026lt;/span\u0026gt;-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7408013","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3300650,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7408013,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Account Executive, Commercial ","company_name":"Fin","first_published":"2025-11-28T11:17:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fin\u0026lt;/strong\u0026gt;\u0026amp;nbsp;is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, \u0026lt;strong\u0026gt;Fin\u0026lt;/strong\u0026gt;, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete \u0026lt;strong\u0026gt;Fin Suite\u0026lt;/strong\u0026gt; for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our \u0026lt;strong\u0026gt;Dublin, Ireland\u0026lt;/strong\u0026gt; office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Fin value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demos and evaluations that showcase the Fin Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the product roadmap by sharing structured market feedback and customer insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Fin\u0026#39;s values in every interaction with customers and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-250k ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at\u0026amp;nbsp; generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at running structured evaluations and managing commercial processes (pricing, redlines, security).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MEDDPICC or similar sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous deal inspection and a clear understanding of forecasting principles\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be successful here?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ramp quickly and build a high-quality pipeline aligned to territory priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver predictable, on-target performance with disciplined forecasting and stage progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a great teammate — share learnings, collaborate generously, and raise the bar for our team and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and a passion for learning and upskilling. Ai has changed the sales landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7583124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352479,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7583124,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105468","title":"Account Executive, Emerging AI Products","company_name":"Fin","first_published":"2026-02-06T14:22:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Agent is a new product motion for Fin and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Team and role summary\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role often operates as a specialist overlay into existing Fin customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Essential\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience running full cycle SaaS sales processes from discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize customer feedback into clear product insights and messaging recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and adaptability in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within sales tech or martech ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in an overlay or specialist model alongside account owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $251,200 - $314,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7603334","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352479,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7603334,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105468","title":"Account Executive, Emerging AI Products","company_name":"Fin","first_published":"2026-02-18T11:19:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Agent is a new product motion for Fin and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Team and role summary\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role often operates as a specialist overlay into existing Fin customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Essential\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience running full cycle SaaS sales processes from discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize customer feedback into clear product insights and messaging recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and adaptability in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within sales tech or martech ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in an overlay or specialist model alongside account owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Chicago area is $225,000 - $275,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7296732","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3264084,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7296732,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104967","title":"Account Executive (Existing Business), Commercial ","company_name":"Fin","first_published":"2025-10-07T03:49:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Fin\u0026#39;s small business customers ensuring revenue growth and customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop advanced knowledge of your customers\u0026#39; businesses and goals while accurately forecasting sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report all key metrics related to customer growth, retention and Fin product usage growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing a large book of business; 120 accounts (retention, renewals, \u0026amp;amp; account growth)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing procurement processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain deep client relationships across levels in complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;147,670 \u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;190,650\u0026lt;/span\u0026gt;. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7286050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7286050,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-09-29T18:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,100 - $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7335309","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7335309,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104546","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-10-15T10:06:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,500\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6922266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6922266,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket","company_name":"Fin","first_published":"2025-06-09T11:26:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386163,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104463","title":"Account Executive, MidMarket - German Speaking","company_name":"Fin","first_published":"2025-11-10T10:54:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German (Business Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862786","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423888,"location":{"name":"San Francisco, California; USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862786,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105846","title":"Account Executive, MidMarket (LATAM) ","company_name":"Fin","first_published":"2026-05-04T16:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be a key player in driving Fin\u0026#39;s growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on product knowledge and evolving processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver tailored product demos to address each client’s unique challenges and needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on exceeding sales targets and demonstrating competitiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional teams (Marketing, Product).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to changes in market conditions, customer needs, and product updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use creative problem-solving to overcome obstacles and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage sales tools and CRM software to track leads, progress, and activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate contract terms to close deals while maintaining healthy margins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit grit and determination to succeed, overcoming challenges and driving results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel within the country to support client needs and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience as an Account Executive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of SaaS experience selling similar products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be fluent in Portuguese; proficiency in Spanish is also a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7982980","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463669,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7982980,"updated_at":"2026-06-04T15:19:49-04:00","requisition_id":"TEMP","title":"Account Executive, Scale","company_name":"Fin","first_published":"2026-06-04T15:19:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We\u0026#39;re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hunter mentality with a track record of sourcing and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-velocity pipeline across a large number of deals simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and a consistent track record of hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build trust and credibility with buyers across functions and executive seniority levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercom employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $119,100 - $142,200. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7980879","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463669,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7980879,"updated_at":"2026-06-04T15:19:48-04:00","requisition_id":"TEMP","title":"Account Executive, Scale","company_name":"Fin","first_published":"2026-06-04T15:19:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We\u0026#39;re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years selling SaaS products, ideally 1+ years in a closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hunter mentality with a track record of sourcing and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-velocity pipeline across a large number of deals simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and a consistent track record of hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build trust and credibility with buyers across functions and executive seniority levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercom employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater San Francisco Area is $132,200 - $158,050. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7121848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7121848,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104546","title":"Account Executive, Senior MidMarket","company_name":"Fin","first_published":"2025-07-30T16:08:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,400\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $242,950. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6998800","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3175589,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6998800,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104546","title":"Account Executive, Senior MidMarket","company_name":"Fin","first_published":"2025-06-20T18:36:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,080\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $270,040. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,400\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;-\u0026lt;/span\u0026gt; $242,950. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7559695","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156664,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7559695,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104463","title":"Account Executive, Senior MidMarket","company_name":"Fin","first_published":"2026-01-23T04:05:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize our product by spearheading the growth and adoption of Fin across our Senior Mid-Market segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full sales cycle for Fin\u0026#39;s Mid Market customers, from prospecting to close, through a consultative sales approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate forecasts and clear visibility on revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of our evolving products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create your own demonstrations, tailored to client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to cross-functional partners, including Marketing and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as an Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of SaaS experience selling similar products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to close net new business in a competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7904504","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436169,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7904504,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Account Manager (Commercial)","company_name":"Fin","first_published":"2026-05-11T10:09:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Account Manager (Commercial), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 3+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences. Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7912543","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436125,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7912543,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105921","title":"Account Manager - French Speaking","company_name":"Fin","first_published":"2026-05-11T10:12:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a French Speaking Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA, including French speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coach ability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French speaking to a solid business level is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7904400","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436125,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7904400,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105921","title":"Account Manager - French Speaking","company_name":"Fin","first_published":"2026-05-11T10:12:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a French Speaking Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA, including French speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coach ability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French speaking to a solid business level is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7912544","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436118,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7912544,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105920","title":"Account Manager - German Speaking","company_name":"Fin","first_published":"2026-05-11T10:08:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a German Speaking Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA including German speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German to a solid business level is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7904368","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436118,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7904368,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105920","title":"Account Manager - German Speaking","company_name":"Fin","first_published":"2026-05-11T10:08:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a German Speaking Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA including German speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German to a solid business level is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7824137","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7824137,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7824142","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7824142,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7820671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414208,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7820671,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"AI Infrastructure Engineer","company_name":"Fin","first_published":"2026-04-17T06:55:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin\u0026#39;s next generation of AI products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group\u0026#39;s full stack approach to AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re particularly interested in engineers who have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of working on \u0026lt;strong\u0026gt;model training\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;model inference at scale\u0026lt;/strong\u0026gt;, or on \u0026lt;strong\u0026gt;low‑level GPU coding\u0026lt;/strong\u0026gt; (e.g. CUDA, Triton). Experience with one is great, multiple is even better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Infrastructure Engineer focused on model training and inference, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale \u0026lt;strong\u0026gt;training pipelines\u0026lt;/strong\u0026gt; for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize \u0026lt;strong\u0026gt;inference services\u0026lt;/strong\u0026gt; that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on \u0026lt;strong\u0026gt;GPU‑level performance\u0026lt;/strong\u0026gt;: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in \u0026lt;strong\u0026gt;hiring, mentoring, and developing\u0026lt;/strong\u0026gt; other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for \u0026lt;strong\u0026gt;technical standards, reliability, and operational excellence\u0026lt;/strong\u0026gt; across Fin\u0026#39;s AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Profile we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;These are indicative, not hard requirements\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire \u0026lt;strong\u0026gt;Senior+ AI Infrastructure Engineers\u0026lt;/strong\u0026gt;. You’re likely a great fit if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;5+ years of experience in software engineering\u0026lt;/strong\u0026gt;, with a strong track record of shipping high‑quality products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold a \u0026lt;strong\u0026gt;degree in Computer Science, Computer Engineering, or a related field\u0026lt;/strong\u0026gt; (or you have equivalent experience with very strong fundamentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands‑on experience with \u0026lt;strong\u0026gt;one or more\u0026lt;/strong\u0026gt; of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model training\u0026lt;/strong\u0026gt; (especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model inference\u0026lt;/strong\u0026gt; at scale (again, especially transformers and LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low‑level GPU work\u0026lt;/strong\u0026gt;, such as writing \u0026lt;strong\u0026gt;CUDA\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Triton\u0026lt;/strong\u0026gt; kernels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in production environments at \u0026lt;strong\u0026gt;meaningful scale\u0026lt;/strong\u0026gt; (traffic, data, or organizational).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in strong \u0026lt;strong\u0026gt;technical fundamentals\u0026lt;/strong\u0026gt;, love learning, and are willing to invest in your own development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;None of these are required, but they’re nice to have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at \u0026lt;strong\u0026gt;AI native companies\u0026lt;/strong\u0026gt; that \u0026lt;strong\u0026gt;train and/or run inference for their own models\u0026lt;/strong\u0026gt; (e.g. modern AI labs or AI‑native product companies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running training or inference workloads on \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or other major cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; in ML or infrastructure contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;passion for technology\u0026lt;/strong\u0026gt; through personal projects, open source, meetups, or publishing content about your work and learnings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7807496","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410456,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7807496,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105788","title":"Business Development Representative","company_name":"Fin","first_published":"2026-04-13T12:43:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Targeting\u0026lt;/strong\u0026gt;: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Enterprise Prospecting\u0026lt;/strong\u0026gt;: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You\u0026#39;ll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Prospect Experience\u0026lt;/strong\u0026gt;: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You\u0026#39;ll articulate Fin\u0026#39;s value as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Market Acumen\u0026lt;/strong\u0026gt;: Maintain a comprehensive understanding of Fin\u0026#39;s product suite and its value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Optimization\u0026lt;/strong\u0026gt;: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and success from working with Enterprise sized accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7807509","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410462,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7807509,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105795","title":"Business Development Representative, Emerging AI Products ","company_name":"Fin","first_published":"2026-04-13T12:43:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a typical BDR role. You\u0026#39;ll be joining the team behind Fin\u0026#39;s Customer Agent products, working across both new and existing customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them realise the value of Fin through creative and engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible.\u0026amp;nbsp; In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline Generation: \u0026lt;/strong\u0026gt;Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement Across the Funnel: \u0026lt;/strong\u0026gt;Work with both new prospects and existing customers. You\u0026#39;ll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multiple Sales Motions: \u0026lt;/strong\u0026gt;You\u0026#39;ll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You\u0026#39;ll learn how to work both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Expertise: \u0026lt;/strong\u0026gt;Build deep knowledge of Fin\u0026#39;s Customer Agent and Sales Agent products. You\u0026#39;ll need to clearly articulate the problems these products solve and speak credibly with prospects about them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience. Sales or SaaS experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills across cold calling, email, and social. You know how to engage people who aren\u0026#39;t expecting to hear from you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset. You\u0026#39;re self-aware, you seek feedback, and you treat every day as a chance to get better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented. You don\u0026#39;t settle. You\u0026#39;re hungry to hit your numbers and raise the bar for yourself and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about AI and how it\u0026#39;s changing sales and customer service. You don\u0026#39;t need to be technical, but you need to be interested.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7948297","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452068,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7948297,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"TEMP","title":"Business Development Representative, Emerging AI Products ","company_name":"Fin","first_published":"2026-05-21T11:26:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a typical BDR role. You\u0026#39;ll be joining the team behind Fin\u0026#39;s Customer Agent products, working across both new and existing customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them realise the value of Fin through creative and engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible.\u0026amp;nbsp; In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline Generation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement Across the Funnel:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Work with both new prospects and existing customers. You\u0026#39;ll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multiple Sales Motions:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;You\u0026#39;ll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You\u0026#39;ll learn how to work both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Build deep knowledge of Fin\u0026#39;s Customer Agent and Sales Agent products. You\u0026#39;ll need to clearly articulate the problems these products solve and speak credibly with prospects about them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience. Sales or SaaS experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills across cold calling, email, and social. You know how to engage people who aren\u0026#39;t expecting to hear from you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset. You\u0026#39;re self-aware, you seek feedback, and you treat every day as a chance to get better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented. You don\u0026#39;t settle. You\u0026#39;re hungry to hit your numbers and raise the bar for yourself and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about AI and how it\u0026#39;s changing sales and customer service. You don\u0026#39;t need to be technical, but you need to be interested.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7765514","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401325,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Sales Development","value_type":"single_select"}],"id":7765514,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Business Development Representative, MidMarket/Commercial","company_name":"Fin","first_published":"2026-04-13T13:07:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through effective pipeline generation. Our role is to lay the foundation for Fin Sales by engaging with prospects and customers, helping them understand the value of Fin through creative \u0026amp;amp; engaging prospecting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest in our BDRs. We strongly believe in giving our team the opportunities to grow \u0026amp;amp; develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible.\u0026amp;nbsp; In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating and prioritizing strategic target account lists with Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generating new business pipeline for Account Executives through cold calling, email, social etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing a great experience for Fin\u0026#39;s prospective customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining an up-to-date knowledge of our product and its value to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating an ability to attract new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with other functions to improve business processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Landscape \u0026amp;amp; Industry Knowledge is crucial.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news \u0026amp;amp; industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Prospecting skills (cold calling, email, social)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Communication\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You listen effectively and love to partner and collaborate with your peers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Results Oriented\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7117979","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7117979,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104709","title":"Customer Success Manager, High Touch","company_name":"Fin","first_published":"2025-08-08T12:37:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Fin investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a CSM, you’ll build relationships and demonstrate an understanding of the Fin customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Fin solution investment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the customer and Fin account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert and advisor, while maintaining an understanding and expertise of Fin products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with your customers to unlock early and sustained product adoption and success with Fin Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute adoption strategies targeting high value accounts for our AI products,\u0026amp;nbsp; driving change management, and ensuring fulfillment of Fin packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer to provide internal feedback on how Fin can better serve our core customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing yourself as a trusted advisor with customer partners to guide outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and communicate complex problems clearly and concisely to different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivating and entrepreneurial team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lasting relationships with customers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting up and using SaaS Communication Products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7157535","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7157535,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104709","title":"Customer Success Manager, High Touch","company_name":"Fin","first_published":"2025-08-11T06:07:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Fin investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a CSM, you’ll build relationships and demonstrate an understanding of the Fin customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Fin solution investment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the customer and Fin account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert and advisor, while maintaining an understanding and expertise of Fin products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with your customers to unlock early and sustained product adoption and success with Fin Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute adoption strategies targeting high value accounts for our AI products,\u0026amp;nbsp; driving change management, and ensuring fulfillment of Fin packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer to provide internal feedback on how Fin can better serve our core customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing yourself as a trusted advisor with customer partners to guide outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and communicate complex problems clearly and concisely to different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivating and entrepreneurial team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lasting relationships with customers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting up and using SaaS Communication Products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7760086","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399807,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7760086,"updated_at":"2026-06-02T16:39:12-04:00","requisition_id":"JR105700","title":"Director, Sales Strategy \u0026 Planning ","company_name":"Fin","first_published":"2026-03-27T19:20:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is seeking a Director, Sales Strategy \u0026amp;amp; Planning to lead our global planning, incentive design, and compensation operations across all quota-carrying GTM roles. In this role, you will help us set the standard for what a great AI compensation strategy looks like because we pioneered outcome-based pricing and are consistently innovating to move the industry forward. You will own the end-to-end strategy and execution of how we set targets, design incentives, and run compensation processes so that they drive the right behaviors, reinforce our Fin-first strategy, and support sustainable, high-quality growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will take the current foundations across multiple areas – annual planning, quota setting methodology and modeling, incentive design, compensation policy, and productivity/capacity analytics – and evolve it for the next stage of Fin\u0026#39;s AI-powered growth. This is a highly visible leadership position that partners closely with Sales, Solutions, Customer Success, Pricing, Finance, and the wider RevOps team to ensure our compensation strategy reinforces our company objectives and drives excellent outcomes for our customers, customer facing teams, and the company as a whole.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement innovative incentive strategy across GTM: Lead end-to-end incentive design for all quota-carrying roles and relevant GTM teams, ensuring plans and spiffs are aligned to Fin\u0026#39;s strategy and are understandable, fair, and motivating. Create and evaluate innovative subscription and consumption targets for our teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the trusted advisor on planning to GTM and executive leadership: Serve as the primary partner to GTM and Finance leaders on questions related to quotas, incentives, spiffs, and compensation trade-offs, including scenario design, financial impact, and change management implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive GTM planning and quota strategy: Partner with Finance for annual and semi-annual planning for Sales, Success, and Solutions teams, including capacity/headcount planning and modeling, target setting, and quota assignment across segments and roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and lead a high-performing Sales Strategy \u0026amp;amp; Compensation team: Lead, mentor, and develop a team spanning planning, incentive design, and compensation operations, setting incredibly high standards for analytical rigor, ownership, communication, and partnership. Role-model an AI-first, automation-minded approach to how the team works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own compensation operations, policy, and governance: Own and continuously improve the Compensation Operations Policy and related documentation for questions, statements, rules of engagement, and exception handling, in close partnership with Finance and Sales Compensation. Drive improvements with RevOps, Finance, Data Eng, and GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead productivity, capacity, and performance analytics for Sales: Create a portfolio of productivity and capacity reporting, surfacing insights that drive resourcing decisions, territory design, pipeline expectations, and performance management for GTM teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in sales strategy, sales planning, sales compensation, revenue operations, or GTM finance, with substantial experience owning global quota and incentive design for complex B2B SaaS or usage-based businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of people leadership experience leading high-performing, analytical teams across planning, compensation, or RevOps functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of sales compensation and incentive design in B2B technology contexts, ideally in subscription and consumption business models; experience navigating trade-offs between growth, profitability, and behavior change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI tools and processes that simplify planning, compensation, and RevOps workflows at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with the ability to distill complex topics into clear narratives for executives, managers, and field teams and influence and build trust with senior stakeholders (VP/C-level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and delivering enablement for major plan or policy change including a mix of large-scale training, small targeted sessions, and ongoing office hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in fast-paced, evolving environments, bringing structure to ambiguity and leading complex, cross-functional planning and compensation initiatives from design through execution while maintaining trust in core processes and alignment to company strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading large, cross-functional initiatives from design through implementation and iteration, especially in planning, quota, or comp redesign cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a data-driven approach to problem solving; comfortable working with complex datasets, financial models, and scenario analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Salesforce and compensation/planning tools (e.g., CaptivateIQ, Lative, or similar), and partnering with Data Engineering / Analytics to improve data quality and reporting foundations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep alignment with Fin\u0026#39;s values, especially Success First, Incredibly High Standards, and Impatience to Ship, and a genuine desire to be a force multiplier for GTM execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $239,000 - $295,625. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7784684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7784684,"updated_at":"2026-06-05T07:02:32-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-07T07:01:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7818586","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7818586,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-15T11:21:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7818585","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404785,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7818585,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR102370","title":"Engineering Manager, AI Models Infrastructure","company_name":"Fin","first_published":"2026-04-15T11:21:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an \u0026lt;strong\u0026gt;Engineering Manager\u0026lt;/strong\u0026gt; for our \u0026lt;strong\u0026gt;AI Models Infrastructure Team\u0026lt;/strong\u0026gt; in the \u0026lt;strong\u0026gt;AI Group\u0026lt;/strong\u0026gt;. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin\u0026#39;s own AI models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;highly technical EM role\u0026lt;/strong\u0026gt; - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Fin\u0026#39;s engineering culture at\u0026lt;a href=\u0026quot;https://intercom.engineering\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;, and more about Fin at \u0026lt;a href=\u0026quot;http://fin.ai\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a high-performing team\u0026lt;/strong\u0026gt; building the platform and infrastructure that power Fin\u0026#39;s AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Magnify the team’s effectiveness\u0026lt;/strong\u0026gt;, whether that means removing impediments, or finding ways to accelerate their progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support teams of ML Scientists and Engineers \u0026lt;/strong\u0026gt;building AI powered capabilities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan, prioritize, and deliver\u0026lt;/strong\u0026gt; high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower the engineers on the team to act with agency and maximize their impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand your scope over time\u0026lt;/strong\u0026gt;, potentially taking ownership of additional platform domains as the team and AI initiatives grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience training ML models and operating them in production, at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading infra or platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prior experience working as an engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment and communication skills, enabling you to advocate for the team’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable leadership style suited to a group that will grow quickly, and change shape over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7964794","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457953,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7964794,"updated_at":"2026-06-04T11:26:45-04:00","requisition_id":"P-1665","title":"Field Marketing Manager","company_name":"Fin","first_published":"2026-06-04T11:26:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Fin is looking for a Field Marketing Manager to own and scale our portfolio of curated and third-party programs in EMEA. This role is critical to building meaningful, high-impact touchpoints with prospects and customers, turning regional experiences into measurable pipeline and revenue.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;You’ll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you’ll design programs that not only generate early-stage pipeline but also accelerate deals and help close business.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is a highly strategic, cross-functional role for someone who knows how to balance creativity with performance and who thrives on building programs that deliver real business outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional event strategy: Plan and execute a portfolio of curated and third-party events, including roadshows, sponsored programs, conferences, tradeshows, virtual events, executive dinners, and hospitality experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pipeline generation and acceleration: Build programs that create net-new opportunities while also influencing and accelerating active deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales: Align with regional sales leaders to identify target accounts, define goals, and ensure strong pre- and post-event follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design high-impact experiences: Develop engaging, tailored event formats that resonate with target audiences and create meaningful connections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party partnerships: Evaluate, negotiate, and manage sponsored event opportunities to maximize program efficacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop account-focused programs: Collaborate with GTM teams to support account-based marketing (ABM) initiatives through curated experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own performance measurement: Track results and report on pipeline, influence, and revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable processes: Create repeatable frameworks and playbooks for regional event execution and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally: Work closely with Brand, Growth, Product Marketing, and Customer teams to ensure consistent messaging and strong execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in field marketing, event marketing, or demand generation in a B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving pipeline generation and influencing revenue through events and field programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing both curated (owned) and third-party (sponsored) events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how to engage accounts across the funnel, from early-stage awareness to late-stage deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills, with experience partnering closely with Sales and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset with the ability to connect program execution to broader business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills, with the ability to manage multiple programs simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to measurement, reporting, and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ABM strategies and targeting is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel to support key regional events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What success looks like\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regional event programs consistently generate high-quality pipeline and influence revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong alignment and trust with Sales and GTM partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Events are thoughtfully designed, well-executed, and highly engaging for target audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear visibility into performance, with measurable impact on pipeline creation and deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable, repeatable frameworks are in place to grow regional programs efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7556413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343715,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7556413,"updated_at":"2026-06-04T11:04:38-04:00","requisition_id":"JR105124","title":"Forward Deployed Software Engineer","company_name":"Fin","first_published":"2026-01-26T04:22:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin\u0026#39;s AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin\u0026#39;s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7982566","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343715,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7982566,"updated_at":"2026-06-04T11:05:16-04:00","requisition_id":"JR105124","title":"Forward Deployed Software Engineer","company_name":"Fin","first_published":"2026-06-04T11:05:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin\u0026#39;s AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin\u0026#39;s most strategic customers, partnering closely with our R\u0026amp;amp;D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in using and writing REST APIs to integrate systems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7947756","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451885,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7947756,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105903","title":"GL Accountant","company_name":"Fin","first_published":"2026-05-21T15:29:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Accounting Manager, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Payroll, Commissions, Stock Admin, HR, and FP\u0026amp;amp;A teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to work with various cross-functional teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in day-to-day accounting activities to ensure compliance with US GAAP, internal policies, and external audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare various account reconciliations and summaries to support the general ledger balances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare journal entries for sales commissions, salaries, bonus, severance, and equity by analyzing a high volume of sensitive data from several systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with various teams, including Payroll, Commissions, and Stock Admin teams for proper recording of transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in internal and external audits by preparing deliverables and responding to the auditors’ inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize and automate processes to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insightful financial analysis to management, highlighting key trends and variances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with ad hoc analysis, reporting, and other projects as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-3 years in public accounting and/or industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulous attention to detail and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform tasks with a high degree of accuracy and timeliness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, research, and problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting or Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in NetSuite, Carta preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Equity/SBC and Payroll\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of accounting rules surrounding contract acquisition costs under ASC 340 and compensation under ASC 71X is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $123,000-$147,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7918638","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441893,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7918638,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105840","title":"IT Systems Engineer","company_name":"Fin","first_published":"2026-05-14T10:46:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $162,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7930382","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445973,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7930382,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105841","title":"IT Systems Engineer","company_name":"Fin","first_published":"2026-05-20T07:16:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345261","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7345261,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Fin","first_published":"2025-10-21T18:03:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;228,00 - $349,375\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7394515","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277208,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7394515,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105041","title":"Manager, Account Executives (MidMarket)","company_name":"Fin","first_published":"2025-11-13T10:36:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Execution:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track individual and team performance using CRM tools and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of customer needs and market trends to support the team in closing deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on team performance, sales pipeline, and market conditions to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations to improve sales performance and achieve growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a quota carrying new business IC role with proven success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on complex and strategic deals (involving procurement, legal, security)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience building and executing on outbound sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience–and passion for–teaching and developing top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing GTM strategy, building, and executing operational plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder of businesses, with the ability to attract and develop the best talent in the industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive, with the ability to balance short term and long term priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;233,505\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt; - $314,438\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7960922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456527,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7960922,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"TEMP","title":"Manager, Customer Support","company_name":"Fin","first_published":"2026-05-27T17:03:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a company we are majorly focused on AI so we hope you’ll be excited about\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/customer-service-metrics-ai/\u0026quot;\u0026gt; the way AI is changing the customer support world\u0026lt;/a\u0026gt; and experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People management\u0026lt;/strong\u0026gt; - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture\u0026lt;/strong\u0026gt; - Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS results\u0026lt;/strong\u0026gt; - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building\u0026lt;/strong\u0026gt; - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional projects\u0026lt;/strong\u0026gt; - partner with marketing \u0026amp;amp; sales, and R\u0026amp;amp;D as the voice of CS and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process - \u0026lt;/strong\u0026gt;Develop and improve our processes and policies to drive simplicity and results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Fin is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of and interest in the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize patterns in data and provide recommendations based on those patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A sense of optimism, flexibility, resilience, grit, and creativity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $109,000 - $130,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7974218","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461115,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7974218,"updated_at":"2026-06-02T06:11:33-04:00","requisition_id":"TEMP","title":"Manager, Relationship Managers (EMEA) ","company_name":"Fin","first_published":"2026-06-02T06:10:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Relationship Managers selling into key continental European markets. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey, from traditionalist to pioneer. Your main objective is to own and drive the performance of the customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers for the EMEA region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Required\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS or AI solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Nice to have\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working proficiency in German or French language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7851752","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421276,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7851752,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105825","title":"Manager, Relationship Managers (MidMarket) ","company_name":"Fin","first_published":"2026-04-29T18:57:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the MidMarket segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;euigkm\u0026quot; data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;292,000 - $345,058\u0026lt;/span\u0026gt; for the SF Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7901562","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421276,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7901562,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105825","title":"Manager, Relationship Managers (MidMarket) ","company_name":"Fin","first_published":"2026-05-06T15:35:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the MidMarket segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;euigkm\u0026quot; data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;Lead multi-threaded expansion strategies across accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for AI adoption tied to efficiency, cost savings, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and unlock cross-sell and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive larger, strategic renewals and upsell motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex buying groups and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for this role is targeted at $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;260,500 - $310,000\u0026lt;/span\u0026gt;\u0026amp;nbsp;for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7943686","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352497,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7943686,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105443","title":"Manager, Relationship Managers (SMB)","company_name":"Fin","first_published":"2026-05-19T15:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reps into strong consultative sellers who can confidently position AI-powered capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with early-career sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4237\u0026quot; data-end=\u0026quot;4365\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the SF Area is $275,000 - $320,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7583181","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352497,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7583181,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105443","title":"Manager, Relationship Managers (SMB)","company_name":"Fin","first_published":"2026-02-05T15:39:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead and develop an AI-fluent RM team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reps into strong consultative sellers who can confidently position AI-powered capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire high standards of performance, accountability, and customer focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own the business and deliver results\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong forecasting discipline, deal inspection, and operational rigor at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent CRM hygiene and adherence to sales process and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near-term execution with long-term team development and business health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Enable modern, value-based and technical selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical credibility and commercial rigor across the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally and shape the org\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer insights related to AI adoption, objections, and success patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years Sales Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS solutions in a quota-carrying environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing revenue-owning individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and talent development skills, particularly with early-career sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to forecast, inspect deals, and operate with rigor at scale\u0026lt;br\u0026gt;Comfort leading teams through change in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to have\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Small Business, Scale, or Commercial sales motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to selling technical or AI-enabled products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping customers adopt new technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and scaling teams while maintaining high standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about AI and motivated to help others understand its real-world value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance empathy with accountability and operational discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complexity into clarity for customers and internal partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like partnering cross-functionally to improve how the business sells and serves customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4237\u0026quot; data-end=\u0026quot;4365\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4411\u0026quot;\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4414\u0026quot; data-end=\u0026quot;4466\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4469\u0026quot; data-end=\u0026quot;4523\u0026quot;\u0026gt;Regular compensation reviews—great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4526\u0026quot; data-end=\u0026quot;4557\u0026quot;\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4592\u0026quot; data-end=\u0026quot;4611\u0026quot;\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4614\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4644\u0026quot; data-end=\u0026quot;4696\u0026quot;\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7943223","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444706,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7943223,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105881","title":"Partner Solutions Engineer (NAMER \u0026 LATAM)","company_name":"Fin","first_published":"2026-05-19T13:49:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Solutions Engineer for Fin, you will be the technical evangelist and technical enablement lead for Fin’s partner ecosystem. You will help GSIs, strategic solution and services partners, and technology partners become credible, self-sufficient advocates and operators of Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize Fin’s AI-first customer service transformation story to partner executives, sellers, architects, and consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R\u0026amp;amp;D feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement, PMM, Product, R\u0026amp;amp;D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remove noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive and practitioner-level communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to teach complex technical concepts clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on prioritization and when to scale vs. go bespoke.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate partner needs into high-signal Product and R\u0026amp;amp;D feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Spanish and/or Portuguese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting strategic integrations, APIs, or marketplace partner motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GSI or services partner enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting partner-sourced or partner-influenced revenue motions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $190,800-$231,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7926025","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444706,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7926025,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105881","title":"Partner Solutions Engineer (NAMER \u0026 LATAM)","company_name":"Fin","first_published":"2026-05-19T13:49:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Solutions Engineer for Fin, you will be the technical evangelist and technical enablement lead for Fin’s partner ecosystem. You will help GSIs, strategic solution and services partners, and technology partners become credible, self-sufficient advocates and operators of Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize Fin’s AI-first customer service transformation story to partner executives, sellers, architects, and consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R\u0026amp;amp;D feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement, PMM, Product, R\u0026amp;amp;D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remove noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive and practitioner-level communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to teach complex technical concepts clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on prioritization and when to scale vs. go bespoke.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate partner needs into high-signal Product and R\u0026amp;amp;D feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Spanish and/or Portuguese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting strategic integrations, APIs, or marketplace partner motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GSI or services partner enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting partner-sourced or partner-influenced revenue motions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $212,000-$257,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7921304","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3443314,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7921304,"updated_at":"2026-06-04T11:28:19-04:00","requisition_id":"JR105890","title":"Pre-Sales Senior Engagement Manager","company_name":"Fin","first_published":"2026-06-04T11:28:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a \u0026lt;strong\u0026gt;Pre-Sales Senior Engagement Manager\u0026lt;/strong\u0026gt; to shape how we bring Fin to life for customers—before a contract is even signed. You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t a “follow the playbook” role. You’ll be helping us \u0026lt;strong\u0026gt;build the playbook\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn ambiguity into clarity\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the story in pre-sales\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope what success looks like\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Translate business and technical requirements into clear Statements of Work (SOWs)—including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design AI-powered solutions\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; Help customers rethink their customer experience using AI—not just replicate old workflows with new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess complexity and guide the right approach\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the bridge\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Connect customer needs with Product, Engineering, and Customer Success—making sure what we sell is what we can deliver (and vice versa)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the system\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Contribute to process improvements, tooling, and scalable ways of working across pre-sales and deployment services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years in \u0026lt;strong\u0026gt;consulting, pre-sales, solutions, or customer success \u0026lt;/strong\u0026gt;- you’ve solved real customer problems before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re great at engaging both \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;technical teams and senior executives\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; - seamlessly switching between deep technical detail and high-level business conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in \u0026lt;strong\u0026gt;creating accurate, customer-ready SOWs\u0026lt;/strong\u0026gt; that led to successful project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial acumen and ability to partner \u0026lt;/strong\u0026gt;with Sales to drive revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, negotiation, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;SaaS + AI automation, integrations, and change management \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re \u0026lt;strong\u0026gt;AI-curious and hands-on\u0026lt;/strong\u0026gt; - you don’t just talk about it, you try things and understand how it changes workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re not afraid to \u0026lt;strong\u0026gt;challenge customers (and internal teams)\u0026lt;/strong\u0026gt; when something doesn’t make sense\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Success Is Measured\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate deal velocity: \u0026lt;/strong\u0026gt;Reduce friction and eliminate ambiguity in how deployment services are scoped, ensuring customers understand the path to value faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive services attach and expansion: \u0026lt;/strong\u0026gt;Help customers see the critical value of investing upfront to get their AI transformation right from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope for delivery success: \u0026lt;/strong\u0026gt;Build solutions that actually work in the real world—protecting delivery margins through accurate resourcing and clear expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver real-world adoption: \u0026lt;/strong\u0026gt;Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $133,700-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7926714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445016,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7926714,"updated_at":"2026-06-02T12:56:11-04:00","requisition_id":"TEMP","title":"Principal Demo Engineer","company_name":"Fin","first_published":"2026-06-02T12:56:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There\u0026#39;s an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world\u0026#39;s most discerning buyers - is a different discipline entirely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That discipline is what we\u0026#39;re hiring for. As a founding Fin Demo Engineer, you\u0026#39;ll own the platform and tooling that powers every Fin demo at Intercom - the environments, seeded data, integrations, reset infrastructure, and reusable building blocks our Solutions Engineers rely on every day. You won\u0026#39;t be running demos yourself. You\u0026#39;ll be the force multiplier behind the people who do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Aside from building the systems to support demos, you will embed with our product teams to support net new product releases before they go-to-market. You will understand how to position the product, collaborate on talk tracks with PMM, and figure out how to build simulations, hands-on training materials and challenges to train the field in our products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s also a role that lives at the intersection of Product Engineering, PMs, GTM, Enablement, and SE. You\u0026#39;ll need to be a talker - comfortable juggling lots of relationships across the company, and moving work forward through clarity, not just code.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;How we demo Fin shapes how the market understands AI in customer service. This role sits at the intersection of Product, GTM, PMM, Enablement and Engineering - with outsised leverage on revenue.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Fin demo platform end-to-end. \u0026lt;/strong\u0026gt;Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build first-class demo features into Fin itself. \u0026lt;/strong\u0026gt;Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI to prepare demos.\u0026lt;/strong\u0026gt; Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Let SEs move faster.\u0026lt;/strong\u0026gt; Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Show Fin across every surface it touches.\u0026lt;/strong\u0026gt; Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Enablement. \u0026lt;/strong\u0026gt;Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay one step ahead of the product roadmap.\u0026lt;/strong\u0026gt; When a new Fin capability ships, the demo for it should already exist.\u0026amp;nbsp; This happens with strong collaboration with our product teams directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Codify what works.\u0026lt;/strong\u0026gt; Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years building software in a customer-facing technical role - Solutions Engineering, Developer Relations, Founding Engineer, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI/LLM product experience. You\u0026#39;ve built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with SDKs, wrappers, and developer-facing APIs - you\u0026#39;ve both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you\u0026#39;ll teach the rest of the SE org to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in customer support, contact center, or CX tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal platforms or developer tooling at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $268,200-$320,350. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7926030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444708,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7926030,"updated_at":"2026-06-03T21:54:03-04:00","requisition_id":"JR105478","title":"Principal Demo Engineer ","company_name":"Fin","first_published":"2026-06-03T21:54:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There\u0026#39;s an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world\u0026#39;s most discerning buyers - is a different discipline entirely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That discipline is what we\u0026#39;re hiring for. As a founding Fin Demo Engineer, you\u0026#39;ll own the platform and tooling that powers every Fin demo at Intercom - the environments, seeded data, integrations, reset infrastructure, and reusable building blocks our Solutions Engineers rely on every day. You won\u0026#39;t be running demos yourself. You\u0026#39;ll be the force multiplier behind the people who do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Aside from building the systems to support demos, you will embed with our product teams to support net new product releases before they go-to-market. You will understand how to position the product, collaborate on talk tracks with PMM, and figure out how to build simulations, hands-on training materials and challenges to train the field in our products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s also a role that lives at the intersection of Product Engineering, PMs, GTM, Enablement, and SE. You\u0026#39;ll need to be a talker - comfortable juggling lots of relationships across the company, and moving work forward through clarity, not just code.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;How we demo Fin shapes how the market understands AI in customer service. This role sits at the intersection of Product, GTM, PMM, Enablement and Engineering - with outsised leverage on revenue.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Fin demo platform end-to-end. \u0026lt;/strong\u0026gt;Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build first-class demo features into Fin itself. \u0026lt;/strong\u0026gt;Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI to prepare demos.\u0026lt;/strong\u0026gt; Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Let SEs move faster.\u0026lt;/strong\u0026gt; Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Show Fin across every surface it touches.\u0026lt;/strong\u0026gt; Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Enablement. \u0026lt;/strong\u0026gt;Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay one step ahead of the product roadmap.\u0026lt;/strong\u0026gt; When a new Fin capability ships, the demo for it should already exist.\u0026amp;nbsp; This happens with strong collaboration with our product teams directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Codify what works.\u0026lt;/strong\u0026gt; Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years building software in a customer-facing technical role - Solutions Engineering, Developer Relations, Founding Engineer, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI/LLM product experience. You\u0026#39;ve built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with SDKs, wrappers, and developer-facing APIs - you\u0026#39;ve both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you\u0026#39;ll teach the rest of the SE org to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in customer support, contact center, or CX tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal platforms or developer tooling at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for professional development and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A culture that fosters curiosity, customer obsession, and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":85811,"name":"EMEA","location":null,"child_ids":[304598,8185,24815],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386426","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386426,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386427,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer ","company_name":"Fin","first_published":"2024-11-09T19:13:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a mastery of domain knowledge and work as a leader within the R\u0026amp;amp;D org to drive key strategic projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7814380","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7814380,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer - Go-To-Market","company_name":"Fin","first_published":"2026-04-14T05:51:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for architecting and delivering a high-scale, AI-native platform that transforms our Go-To-Market operations. By collaborating with data science, infrastructure, and GTM teams, you will execute a \u0026quot;build and buy\u0026quot; strategy to replace our legacy SaaS toolchains and manual heuristics with bespoke AI agents and automated workflows. This role demands a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions while maintaining excellence through robust monitoring, metrics, and support. Ultimately, you will build mission-critical tools that our top GTM operatives rely on to achieve their strategic goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mix build and buy approaches to architect the next-generation GTM platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow, ensuring long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replace manual, heuristic-based processes with custom-built agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale up and scale out solutions incubated by our GTM labs team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development, including ideation, prototyping, design, and implementation. (This role has a mix of both hands-on development as well as lead/architecture work.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build to a standard that our top GTM operatives can rely on your solutions for goal attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10 years of experience building high-quality products used to achieve key business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expert executor with experience guiding and leading small teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product, data, and technical fundamentals and good systems design skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in setting technical strategy while remaining practical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of software engineering fundamentals and the full development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running critical systems migrations (essential for replacing that \u0026quot;last-gen\u0026quot; toolchain).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with Claude Code, Jules, Codex, and similar AI-powered developer tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in AI, Computer Science, Data Science, Maths, Statistics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Ideal if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Built and deployed AI-native products with a strong AI/ML background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running high-availability, high-quality platforms at real scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building software specifically for Sales, Marketing, or Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7811880","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2748136,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7811880,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Principal Engineer - Go-To-Market","company_name":"Fin","first_published":"2026-04-14T05:54:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for architecting and delivering a high-scale, AI-native platform that transforms our Go-To-Market operations. By collaborating with data science, infrastructure, and GTM teams, you will execute a \u0026quot;build and buy\u0026quot; strategy to replace our legacy SaaS toolchains and manual heuristics with bespoke AI agents and automated workflows. This role demands a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions while maintaining excellence through robust monitoring, metrics, and support. Ultimately, you will build mission-critical tools that our top GTM operatives rely on to achieve their strategic goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mix build and buy approaches to architect the next-generation GTM platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow, ensuring long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replace manual, heuristic-based processes with custom-built agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale up and scale out solutions incubated by our GTM labs team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development, including ideation, prototyping, design, and implementation. (This role has a mix of both hands-on development as well as lead/architecture work.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build to a standard that our top GTM operatives can rely on your solutions for goal attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10 years of experience building high-quality products used to achieve key business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expert executor with experience guiding and leading small teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product, data, and technical fundamentals and good systems design skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in setting technical strategy while remaining practical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of software engineering fundamentals and the full development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running critical systems migrations (essential for replacing that \u0026quot;last-gen\u0026quot; toolchain).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with Claude Code, Jules, Codex, and similar AI-powered developer tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in AI, Computer Science, Data Science, Maths, Statistics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Ideal if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Built and deployed AI-native products with a strong AI/ML background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running high-availability, high-quality platforms at real scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building software specifically for Sales, Marketing, or Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7515665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256061,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7515665,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104894","title":"Principal Engineer, Web Platform – Team Web","company_name":"Fin","first_published":"2026-01-06T05:55:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s website is a strategic growth lever for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Fin\u0026#39;s web platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability,\u0026amp;nbsp;performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to\u0026amp;nbsp;ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event\u0026amp;nbsp;tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality,\u0026amp;nbsp;cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and\u0026amp;nbsp;operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and\u0026amp;nbsp;accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership,\u0026amp;nbsp;and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in \u0026lt;strong\u0026gt;Next.js\u0026lt;/strong\u0026gt; and the \u0026lt;strong\u0026gt;React\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; headless CMS platforms \u0026lt;/strong\u0026gt;such as Contentful or Sanity - including content modeling, migration, and multi-site architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;infrastructure-as-code (Terraform)\u0026lt;/strong\u0026gt;, cloud platforms (\u0026lt;strong\u0026gt;AWS, CloudFront, S3\u0026lt;/strong\u0026gt;), and deployment platforms (Vercel).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating \u0026lt;strong\u0026gt;experimentation infrastructure \u0026lt;/strong\u0026gt;- A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;web analytics and data instrumentation\u0026lt;/strong\u0026gt; - experience with event tracking SDKs, Google Tag Manager, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7515664","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256061,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7515664,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104894","title":"Principal Engineer, Web Platform – Team Web","company_name":"Fin","first_published":"2026-01-06T05:39:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s websites, including\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;fin.ai\u0026lt;/a\u0026gt;, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical leader, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the architecture of Fin\u0026#39;s web platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term technical strategy for the web team, focusing on scalability,\u0026amp;nbsp;performance, developer productivity, observability, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with marketing, design, analytics, and data science stakeholders to\u0026amp;nbsp;ensure the platform supports their goals with accuracy, performance, and agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence the design and implementation of MarTech systems for event\u0026amp;nbsp;tracking, attribution, funnel reporting, A/B testing infrastructure, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across web, infrastructure, and data to create a high-quality,\u0026amp;nbsp;cohesive technical ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for technical excellence in reliability, maintainability, code quality, and\u0026amp;nbsp;operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute hands-on to the codebase — leading by example and helping unblock and\u0026amp;nbsp;accelerate key projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who brings deep technical expertise, cross-functional leadership,\u0026amp;nbsp;and strong domain knowledge in web systems. You should have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-scale growth-focused web environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership and influencing technical direction across multiple teams or departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in \u0026lt;strong\u0026gt;Next.js\u0026lt;/strong\u0026gt; and the \u0026lt;strong\u0026gt;React\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; headless CMS platforms \u0026lt;/strong\u0026gt;such as Contentful or Sanity - including content modeling, migration, and multi-site architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;infrastructure-as-code (Terraform)\u0026lt;/strong\u0026gt;, cloud platforms (\u0026lt;strong\u0026gt;AWS, CloudFront, S3\u0026lt;/strong\u0026gt;), and deployment platforms (Vercel).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating \u0026lt;strong\u0026gt;experimentation infrastructure \u0026lt;/strong\u0026gt;- A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;web analytics and data instrumentation\u0026lt;/strong\u0026gt; - experience with event tracking SDKs, Google Tag Manager, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7232569","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3239976,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7232569,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104852","title":"Principal Product Marketing Manager","company_name":"Fin","first_published":"2025-11-25T07:15:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the narratives that shape how Fin wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground. This is a senior IC role. You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Field and campaign narratives\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the narratives the field uses in market: purpose-built for how buyers evaluate and buy, not a watered-down message doc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-create campaign approaches with Integrated Marketing and Campaigns: you own the messaging and narrative, they own channel strategy and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to raise the bar on how the field sells our product and platform, from launch narrative through to role-specific assets and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in field knowledge and confidence through data, call reviews, and rep conversations, and find ways to close them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Sales plays and commercial growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with GTM strategy and commercial teams to identify growth opportunities : cross-sell, upsell, new places to sell existing products : and co-define play strategy grounded in white space analysis and buyer insight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the messaging for each play; work with GTM Programs, Campaigns, and Enablement to develop the content and assets that bring it to life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test whether messaging is working - through field feedback, conversion signals, and rep confidence - and iterate quickly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Solutions and persona messaging\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build solutions-level messaging that goes beyond individual products to articulate the broader value of Fin when capabilities work together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how we navigate multiple buyer personas - ensuring each has a narrative that speaks to their priorities without fragmenting the overall message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks that give reps a sharper way into multi-stakeholder deals, flexing across personas without losing the platform story\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;White space and competitive strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify where we\u0026#39;re winning and where there\u0026#39;s untapped opportunity - build the positioning, narrative, and campaigns to shape those opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Research and GTM teams to run a sustainable competitive intelligence program - tracking moves, updating positioning, and keeping the field current without creating noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalise competitive strategy so the field can act on it: battle cards, competitive plays, and objection handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesise win/loss data, customer interviews, and market signals into strategic recommendations that feed back into product and ICP decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in product marketing, solutions marketing, or competitive intelligence at a B2B SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned competitive strategy end-to-end - not just battle cards, but how a company positions itself against a moving market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built field and campaign narratives that landed and can speak to what worked, what didn\u0026#39;t, and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve operated where product ships faster than messaging can keep up, and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between sharp positioning and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can write for a VP of CX and a sales rep in the same week and know exactly how the message needs to shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy, you take it all the way to execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a room with sales leadership discussing why we\u0026#39;re losing deals, and equally comfortable writing the battle card that fixes it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker - you build frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You understand AI and technical products\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand and are keen to learn about the technical differentiation of AI across the stack - model, app and infrastructure layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a POV on where the AI customer service market is going, not just where it is\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Attributes we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious \u0026amp;amp; Competitive - \u0026lt;/strong\u0026gt;You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident \u0026amp;amp; Decisive - \u0026lt;/strong\u0026gt;You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious \u0026amp;amp; Intellectually Engaged - \u0026lt;/strong\u0026gt;You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivers Great Work \u0026amp;amp; Works Hard - \u0026lt;/strong\u0026gt;You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Internet-Native - \u0026lt;/strong\u0026gt;You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful \u0026amp;amp; Creative - \u0026lt;/strong\u0026gt;You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient \u0026amp;amp; Change-Oriented - \u0026lt;/strong\u0026gt;You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication (Especially Writing) - \u0026lt;/strong\u0026gt;You\u0026#39;re excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creativity - \u0026lt;/strong\u0026gt;You come up with new ideas and new ways of doing things. You see connections others miss. You\u0026#39;re not constrained by how things worked before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical Thinking - \u0026lt;/strong\u0026gt;You reason from first principles. You don\u0026#39;t accept \u0026quot;that\u0026#39;s how it\u0026#39;s always been done.\u0026quot; You question assumptions and find better ways forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research - \u0026lt;/strong\u0026gt;You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers-what does a sales rep need? What blockers does a Marketing Generalist face?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration - \u0026lt;/strong\u0026gt;You work well across functions. You build trust quickly. You make other people better and more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Building - \u0026lt;/strong\u0026gt;You\u0026#39;re good at making connections and building relationships-from internal stakeholders to customers to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis - \u0026lt;/strong\u0026gt;You measure whether what you\u0026#39;re doing is having impact. You use data to make decisions and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We also provide a full benefits package to all regular employees.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7961835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456886,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7961835,"updated_at":"2026-06-05T19:17:51-04:00","requisition_id":"TEMP","title":"Principal Program Manager","company_name":"Fin","first_published":"2026-06-04T21:00:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you\u0026#39;ll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You\u0026#39;ll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren\u0026#39;t working, and feeding learnings back into how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop teammates, making the people around you better and faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and significantly improved program management practices, frameworks, or ways of working at a previous company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or developing others, whether direct reports or peers - you make the people around you better\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":56209,"name":"Program Management","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6781237","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3116778,"location":{"name":"Berlin, Germany; Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6781237,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR103189","title":"Product Design Director","company_name":"Fin","first_published":"2025-04-10T07:49:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Intercom is hiring a Product Design Director who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Why you should join Intercom today\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. Design is changing rapidly in the age of AI, and our designers at Intercom are at the forefront of defining this new role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. We’re not a startup, but we move like one–there’s urgency, pace, and energy. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Intercom, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Why this role exists\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This year, we’re doubling down on craft, execution, and design leadership. In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We’re tearing up old playbooks. Shipping faster. Going deeper on detail. And raising the bar on everything we put in front of a customer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Product Design Director to be the overall design leader of our high-performing centralised design team focussed solely on building Fin. This is not a maintenance role. It’s a build-and-scale role. Our goal is nothing less than breakout success in the major new category of AI Agents for Customer Support. You’ll be a direct partner to product and engineering leaders across the company to define and ship what’s next — not what’s already been done before.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We need leaders—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy or people-management only role. We need a maker, a doer, a leader. Somebody who loves to partner and can lead through the work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Must Have Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading and growing \u0026lt;strong\u0026gt;high-performing design teams\u0026lt;/strong\u0026gt; in product-first companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hiring, coaching, and developing designers at all levels — from IC to leaders/managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning execution across a primary product line and a portfolio of features. Driving design excellence through every detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thriving in ambiguous, fast-changing environments — and turning chaos into clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving a team to \u0026lt;strong\u0026gt;ship great software\u0026lt;/strong\u0026gt;, not just making decks about it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong visual sensibility, high standards for craft, and an eye for detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026lt;strong\u0026gt; product taste\u0026lt;/strong\u0026gt; — you know what great looks like, and you can help teams get there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Who This Role Is Not For\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;People who need certainty, full specs, or clear org charts to get started.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leaders who lean back and wait for direction, rather than leaning in and making things happen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Those who are satisfied with “good enough” — this is a role for someone who sees the extra 10% that makes a product unforgettable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anyone wedded to structures and systems that worked five years ago. We’re rewriting how software gets built — and you’ll help define what the next 10 years look like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Day-to-Day Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;What you’ll be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and inspire a team of designers and design leaders working across multiple product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your Product and Engineering leadership counterparts to lead a product division — aligning strategy, driving decisions, and unblocking delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and uphold an extremely high bar for craft — from UX flow to pixels to polish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve problems from first principles, not templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help your team make hard decisions, move fast, and focus on outcomes over process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a design quality amplifier — noticing the details others miss, and pushing the work to where it needs to be.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay hands-on in the work — reviewing designs, jumping into critiques, and driving clarity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What Success Looks Like\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Your team is delivering high-quality product work at speed — consistently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve hired exceptional talent and helped your existing team grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve partnered with other design leaders and operations functions to implement the correct amount of structure and rigour required for success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product and engineering leadership love partnering with you — you unlock forward progress and raise the ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your designers are solving meaningful customer problems and sweating the final 10% of craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a key player in shaping how the entire company builds product in the AI era — not following playbooks, but writing new ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h3\u0026gt;Interview Process\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Ready to build something great?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6810055","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2556013,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6810055,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Product Engineer","company_name":"Fin","first_published":"2025-04-16T00:18:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, \u0026lt;/span\u0026gt;Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What happens when I apply?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.io/how-we-hire-engineers-part-1/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;here\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. The following step will be a phone interview with one of our engineers which will focus on technical and\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.io/how-we-hire-engineers-part-2-culture-contribution/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;culture contribution\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435704,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428373,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Product Engineer","company_name":"Fin","first_published":"2024-11-23T01:32:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, \u0026lt;/span\u0026gt;Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Flexible paid time off policy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;to let you spend valuable time with your loved ones\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We\u0026#39;re committed to an inclusive and diverse Fin! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7728811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3291674,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7728811,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105135","title":"Professional Services Operations Manager","company_name":"Fin","first_published":"2026-03-17T14:53:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Fin\u0026#39;s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Fin grow efficiently while delivering meaningful value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze trends and surface insights that influence strategic decisions and operational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Solutions Operations, ideally directly supporting ProServe \u0026amp;amp; SE teams within a high-growth SaaS or AI company.\u0026amp;nbsp; Experience with Partners preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PSA Platform Experience: RocketLane or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Modeling \u0026amp;amp; Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Project Management: Manage multiple projects from scope to delivery; organized \u0026amp;amp; detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Gong, SQL.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7386908","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3264084,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7386908,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104967","title":"Relationship Manager, Commercial","company_name":"Fin","first_published":"2025-11-10T14:44:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Fin\u0026#39;s small business customers ensuring revenue growth and customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop advanced knowledge of your customers\u0026#39; businesses and goals while accurately forecasting sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report all key metrics related to customer growth, retention and Fin product usage growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in team development and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing a large book of business; 120 accounts (retention, renewals, \u0026amp;amp; account growth)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years selling SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing procurement processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales instincts and track record hitting and exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communicator\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and energized operating and problem-solving in a fast-moving organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits a growth mindset, intellectual curiosity, and ambition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain deep client relationships across levels in complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable history of leadership, with both immediate and cross-functional teammate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $132,836-$170,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7391691","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277180,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7391691,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105051","title":"Relationship Manager, MidMarket","company_name":"Fin","first_published":"2025-11-12T11:27:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Fin\u0026#39;s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Fin\u0026#39;s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a large book of business (85+ accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $226,000 - $265,440. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7345184","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277180,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7345184,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105051","title":"Relationship Manager, MidMarket","company_name":"Fin","first_published":"2025-10-27T11:32:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.\u0026lt;/strong\u0026gt; You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and grow a portfolio\u0026lt;/strong\u0026gt; of Fin\u0026#39;s mid market customers; driving measurable \u0026lt;strong\u0026gt;revenue expansion, retention, and long-term loyalty.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with executives and operators\u0026lt;/strong\u0026gt; to uncover pain points, position \u0026lt;strong\u0026gt;AI-driven solutions\u0026lt;/strong\u0026gt;, and tie Fin\u0026#39;s platform directly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute territory strategies\u0026lt;/strong\u0026gt; that go beyond maintenance; targeting \u0026lt;strong\u0026gt;upsell, cross-sell, and multi-business unit expansion\u0026lt;/strong\u0026gt; with clear, data-backed plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Product, and Customer Success; translating real customer needs into \u0026lt;strong\u0026gt;product innovation and GTM alignment.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and communicate performance metrics\u0026lt;/strong\u0026gt; that show the story behind growth; retention, adoption, and platform expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in team excellence \u0026lt;/strong\u0026gt;through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a quota-carrying role managing a large book of business (85+ accounts) focused on \u0026lt;strong\u0026gt;retention, renewals, and expansion\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; selling \u0026lt;strong\u0026gt;SaaS solutions\u0026lt;/strong\u0026gt;, ideally in complex, high-velocity environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven success\u0026lt;/strong\u0026gt; navigating \u0026lt;strong\u0026gt;procurement processes\u0026lt;/strong\u0026gt; and influencing enterprise-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling AI-powered products\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;deep knowledge of AI applications\u0026lt;/strong\u0026gt; and the ability to translate technical capability into customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;track record of consistent overachievement; \u0026lt;/strong\u0026gt;exceeding quota, driving revenue growth and complex renewals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp communication skills\u0026lt;/strong\u0026gt;; written and verbal, tailored to senior stakeholders and technical teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong commercial instincts\u0026lt;/strong\u0026gt; paired with the ability to thrive in a fast-moving, evolving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High intellectual curiosity\u0026lt;/strong\u0026gt; and a \u0026lt;strong\u0026gt;growth mindset\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;trusted advisor mentality\u0026lt;/strong\u0026gt;; skilled at building long-term partnerships across multiple levels in complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated leadership\u0026lt;/strong\u0026gt;, influencing not only within your team but across functions to drive alignment and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $203,400 - $240,500. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7915206","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3440726,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7915206,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105866","title":"Revenue Accountant ","company_name":"Fin","first_published":"2026-05-26T20:02:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Revenue Accounting Manager, this position will play an important role in supporting and scaling Fin’s revenue accounting operations. You will collaborate across Accounting, Revenue Operations, Finance Systems, Data, and GTM teams to ensure accurate and timely revenue recognition and help support a best-in-class accounting organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a driven, open-minded, and detail-oriented individual who is passionate about revenue accounting operations, process improvements, and leveraging technology to build scalable solutions. This role requires strong communication skills, solid accounting fundamentals including US GAAP and ASC 606, and the ability to work cross-functionally in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in day-to-day revenue accounting activities to ensure compliance with ASC 606, internal policies, and external audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the monthly revenue close process, including preparation of journal entries, reconciliations, and reporting deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare revenue and AR-related account reconciliations and analyses to support general ledger balances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with revenue recognition for SaaS subscriptions, usage-based revenue, overages, ramped contracts, and other non-standard arrangements under ASC 606\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Revenue Operations, Finance Systems, and Data teams to ensure completeness and accuracy of revenue-related data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform variance and flux analysis to identify trends, investigate discrepancies, and explain key business drivers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support external audits by preparing audit deliverables and responding to auditor inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with maintaining and improving revenue accounting processes, controls, and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to automation and process improvement initiatives to improve efficiency and scalability of the monthly close and reporting processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with ad hoc analyses, user acceptance testing, reporting, and special projects as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–3 years of experience in public accounting and/or industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulous attention to detail and strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of accounting principles and foundational knowledge of ASC 606\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform tasks with a high degree of accuracy and timeliness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, research, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and ability to work cross-functionally with Finance, Systems, Data, and GTM teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA or progress toward CPA is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in NetSuite (NetSuite ARM experience preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS and/or usage-based revenue models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ASC 606 and revenue recognition concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in automation, AI tools, and process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting audits and maintaining process documentation and controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $129,000-$154,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7370567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286478,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7370567,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105086","title":"Scaled Customer Success Manager","company_name":"Fin","first_published":"2025-11-05T11:43:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re building Fin\u0026#39;s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin\u0026#39;s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor usage \u0026amp;amp; health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in / experience with AI \u0026amp;amp; automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in consumption or usage-based SaaS models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7657462","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371906,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Relationship Managers","value_type":"single_select"}],"id":7657462,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105579","title":"Senior Account Manager (Mid-Market)","company_name":"Fin","first_published":"2026-03-04T16:38:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline and Revenue:\u0026lt;/strong\u0026gt; Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Customer Renewals:\u0026lt;/strong\u0026gt; Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute a Strategic Sales Process:\u0026lt;/strong\u0026gt; Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Consultative Partner:\u0026lt;/strong\u0026gt; Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Account Teams:\u0026lt;/strong\u0026gt; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Product and AI Fluency:\u0026lt;/strong\u0026gt; Develop a deep understanding of Fin\u0026#39;s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen Customer Relationships:\u0026lt;/strong\u0026gt; Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Mindset:\u0026lt;/strong\u0026gt; Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative and Strategic Acumen:\u0026lt;/strong\u0026gt; Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and AI Curiosity:\u0026lt;/strong\u0026gt; A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Communication:\u0026lt;/strong\u0026gt; Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity selling AI-enabled products or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional European languages are an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing AI business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7921414","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3443365,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7921414,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105889","title":"Senior AI Deployment Consultant - Partners ","company_name":"Fin","first_published":"2026-05-19T12:45:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s The Opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s an exciting time at Fin - especially within our Deployment Services team. We\u0026#39;re helping some of the world\u0026#39;s most innovative companies transform how they support their customers through AI-powered customer service. A growing proportion of that work is delivered through our certified partner network, and we need someone to make sure that delivery is world-class.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Partner-Facing AI Deployment Consultant, you\u0026#39;ll be the technical backbone of our partner ecosystem - enabling partners to deliver high-quality Intercom and Fin deployments, resolving their technical escalations, and stepping in to lead customer engagements directly when needed. You\u0026#39;ll be expected to be an expert on deploying Fin and related products as they are released and evolve - staying ahead of the curve so you can bring that knowledge to partners before they need it. You\u0026#39;ll combine deep product expertise with a coaching mindset, ensuring our partners are equipped, supported, and held to the same standard we hold ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with our Partner Services team, internal Product and Engineering teams, and directly with partners and their customers. This is a perfect role for someone who thrives at the intersection of technical delivery, enablement, and quality assurance across a scaled delivery model.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What Will I Be Doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Partner Services Managers, you will act as the primary technical point of contact for certified delivery partners, helping them resolve deployment-related issues across Intercom\u0026#39;s platform including Fin, Workflows, Procedures, Guidance, and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage technical partner escalations with internal Product and Engineering teams - triaging issues, providing context, and driving them to resolution so partner-led deployments stay on track\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable partners on new product features, technical updates, and deployment methodology changes through structured enablement sessions, documentation, and hands-on walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shadow partner-led deployments to monitor delivery quality, provide real-time feedback, and ensure alignment with Intercom\u0026#39;s product best practices and Deployment Services methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Step in and lead customer deployments directly where a partner is unable to deliver or where delivery quality falls below the required standard - ensuring the customer experience is protected regardless of who is delivering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform hands-on configuration of Intercom features - including automation, workflows, reporting, and Fin - both as part of direct delivery and as a reference point for partner enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate technical discovery sessions alongside partners for complex customer requirements, translating them into actionable deployment plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate technical readiness activities including integrations, data migrations, and security reviews in partnership with our Forward Deployed Engineers and partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and R\u0026amp;amp;D teams to surface partner and customer feedback, identify product improvements, and help shape future innovations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on partner delivery quality metrics, identifying patterns in escalations and using them to improve enablement content and partner certification standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a hands-on role in our partner certification program - assessing partner readiness, conducting technical evaluations, and ensuring partners meet the standard required to deliver Intercom deployments independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain enablement content in our AI-first learning delivery platform, including deployment playbooks, technical walkthroughs, feature update modules, and certification materials that keep our partner network current as the product evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Skills Do I Need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or through delivery partners, channel partners, or system integrators - either enabling them, managing their output, or both\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing complex, multi-stakeholder projects where you are not always the one doing the hands-on work but are accountable for the outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows at a level that earns credibility with both partners and internal engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A coaching and enablement mindset - you get satisfaction from making others better, not just doing the work yourself. Experience building training or certification content is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and relationship-building skills, capable of giving direct feedback to partners while maintaining a productive working relationship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with strong problem-solving, prioritisation, and decision-making skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience - comfortable switching between enablement, escalation management, and direct delivery depending on what the situation requires\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology, AI, and helping customers succeed - whether that\u0026#39;s through your own work or through the partners you support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How Will I Be Measured\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner delivery quality\u0026lt;/strong\u0026gt; - Are partner-led deployments meeting Intercom\u0026#39;s methodology standards and achieving target automation rates?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Escalation resolution\u0026lt;/strong\u0026gt; - Are technical partner escalations being resolved quickly and effectively, keeping deployments on track?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement impact\u0026lt;/strong\u0026gt; - Are partners demonstrating improved capability and independence as a result of your enablement and certification work?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certification throughput\u0026lt;/strong\u0026gt; - Are new and existing partners progressing through the certification program and meeting the required technical standards?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer satisfaction\u0026lt;/strong\u0026gt; - Do customers on partner-delivered engagements receive the same quality of experience as those delivered directly by Intercom?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct delivery readiness\u0026lt;/strong\u0026gt; - When you step in to lead a deployment directly, are outcomes delivered on time and to the expected standard?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7807847","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410591,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7807847,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105518","title":"Senior Analytics Engineer","company_name":"Fin","first_published":"2026-04-13T05:39:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What is the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform Development:\u0026lt;/strong\u0026gt; Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable \u0026amp;amp; ergonomic data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Strategy \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Analytics \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Conducted data analysis and built custom models to support strategic business decisions and performance measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt; Streamline data collection and reporting processes to reduce manual effort and improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation in Data Infrastructure:\u0026lt;/strong\u0026gt; Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Influence:\u0026lt;/strong\u0026gt; Worked with partner teams to align data collection with long-term analytics and feature development goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About You\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset and eagerness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in Tableau, Looker, or similar visualization/business intelligence platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7808050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410591,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7808050,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105518","title":"Senior Analytics Engineer","company_name":"Fin","first_published":"2026-04-13T05:39:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Senior Analytics Engineer\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h4\u0026gt;Communication has changed for people. It’s changed for businesses, too.\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011 and trusted by nearly 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What is the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform Development:\u0026lt;/strong\u0026gt; Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable \u0026amp;amp; ergonomic data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Strategy \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Analytics \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Conducted data analysis and built custom models to support strategic business decisions and performance measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt; Streamline data collection and reporting processes to reduce manual effort and improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation in Data Infrastructure:\u0026lt;/strong\u0026gt; Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Influence:\u0026lt;/strong\u0026gt; Worked with partner teams to align data collection with long-term analytics and feature development goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About You\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset and eagerness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in Tableau, Looker, or similar visualization/business intelligence platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7808051","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410591,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7808051,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105518","title":"Senior Analytics Engineer","company_name":"Fin","first_published":"2026-04-13T05:39:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What is the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform Development:\u0026lt;/strong\u0026gt; Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable \u0026amp;amp; ergonomic data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Strategy \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Analytics \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Conducted data analysis and built custom models to support strategic business decisions and performance measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt; Streamline data collection and reporting processes to reduce manual effort and improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation in Data Infrastructure:\u0026lt;/strong\u0026gt; Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Influence:\u0026lt;/strong\u0026gt; Worked with partner teams to align data collection with long-term analytics and feature development goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About You\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset and eagerness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in Tableau, Looker, or similar visualization/business intelligence platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600712,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7600671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3206231,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7600671,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104709","title":"Senior Customer Success Manager","company_name":"Fin","first_published":"2026-02-09T21:42:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business process mapping, requirements analysis, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and passion for AI/agent-building (coding not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify and communicate complex problems clearly across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, adaptable, and curious team player with a high level of self-efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7749323","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398044,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7749323,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105132","title":"Senior Data Scientist","company_name":"Fin","first_published":"2026-03-26T12:33:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data - both big and small -\u0026amp;nbsp; to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value. If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Increasingly, you will also:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft clear, compelling data stories and communicate recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and shape core RAD foundations, improving how the team operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and solid grounding in statistics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering actionable insights that drive measurable impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product intuition, business acumen and ability to connect analysis to strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical), with a focus on driving decisions and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership, curiosity and growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (e.g. Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And increasingly important:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use AI tools (e.g. Claude Code, Cursor) to accelerate and improve your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mindset of automation and leverage - looking for ways to scale your impact beyond one-off analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines (esp dbt)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools, data products or self-serve analytics capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI across the data workflow - from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7314809","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7314809,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - AI Tooling","company_name":"Fin","first_published":"2025-10-10T10:41:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7606638","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3359872,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7606638,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104347","title":"Senior Data Scientist AI Tooling","company_name":"Fin","first_published":"2026-02-20T10:17:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7606649","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3359872,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7606649,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104347","title":"Senior Data Scientist AI Tooling","company_name":"Fin","first_published":"2026-02-20T10:17:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Research, Analytics \u0026amp;amp; Data Science (RAD)\u0026lt;/strong\u0026gt; team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that \u0026lt;em\u0026gt;do\u0026lt;/em\u0026gt; the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, evaluate, and ship AI-powered internal tools\u0026lt;/strong\u0026gt; for GTM use cases - including account research \u0026amp;amp; summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization \u0026amp;amp; follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work end-to-end:\u0026lt;/strong\u0026gt; Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototype fast, ship to learn:\u0026lt;/strong\u0026gt; Rapidly build with users, then productionize quickly to iterate and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument for adoption and outcomes:\u0026lt;/strong\u0026gt; Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evangelize and enable:\u0026lt;/strong\u0026gt; Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;product mindset\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6317929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2981104,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6317929,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Data Scientist - Product Analytics","company_name":"Fin","first_published":"2024-10-11T12:57:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Research, Analytics \u0026amp;amp; Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We\u0026#39;re a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Scientists in RAD partner with teams across R\u0026amp;amp;D to help Fin make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with product teams to help them identify important questions and answer those questions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll build and automate actionable models and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll craft data stories and share your findings and recommendations across R\u0026amp;amp;D and the broader company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll drive and shape core RAD foundations and help us improve how the RAD org operates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years experience working with data to solve problems and drive evidence-based decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent SQL skills and experience of\u0026amp;nbsp; applying analytical and statistical approaches to problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (technical and non-technical) and a focus on driving impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong growth mindset and sense of ownership. Innate passion and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a scientific computing language (such as R or Python)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI/Visualization tools like Tableau, Superset and Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data modeling and ETL pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230639,"name":"Research, Analytics \u0026 Data Science","child_ids":[],"parent_id":88278}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7958991","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3455647,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7958991,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105927","title":"Senior Deal Desk Manager","company_name":"Fin","first_published":"2026-05-26T20:23:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced and strategic Senior Deal Desk Manager to join our Revenue Operations team. Our mission in RevOps is to empower Fin\u0026#39;s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own the end-to-end deal strategy function — shaping how Fin structures, prices, and closes its most complex enterprise opportunities. You will be a trusted strategic partner to senior Sales, Finance, Product, and Legal leadership — bringing commercial instinct, analytical rigor, and deep cross-functional fluency to every deal conversation. The work you do will directly shape how we operate across the deal lifecycle, helping Fin grow efficiently while maintaining sound commercial judgment at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the strategic deal review process for Fin\u0026#39;s largest enterprise opportunities, including non-standard pricing, multi-product bundles, multi-year commitments, and complex negotiation cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with senior Sales leadership, Finance, Product, and Legal to structure enterprise deals that balance growth targets, margin goals, and long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and continuously refine deal governance frameworks — including pricing guardrails, approval workflows, and escalation policies — that scale with the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of the quote-to-order process and CPQ tooling, driving automation and efficiency improvements that reduce enterprise sales cycle times and minimize friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex deal data into clear commercial narratives and recommendations that inform executive decision-making, pricing strategy, and Go-to-Market planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and act on trends in enterprise deal flow, win/loss patterns, and pricing outcomes to proactively surface risks and opportunities to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior subject matter expert on enterprise deal structuring, contract terms, and commercial policy — building organizational knowledge and driving consistency across regions and segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (Sales, Revenue Operations, Finance, Legal, Accounting) to align strategy, goals, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years in Deal Desk, Revenue Strategy, or Sales Operations supporting enterprise sales in a high-growth SaaS or AI company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning end-to-end deal strategy for complex, high-value enterprise transactions — including multi-year, multi-product, and custom-structured agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel and modeling skills, including multi-scenario economics and sensitivity analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen and deep understanding of enterprise SaaS business models, pricing and packaging, and the quote-to-order lifecycle — with the ability to assess deal economics, evaluate risk, and make sound recommendations under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and scaling deal governance frameworks, policies, and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence and advise senior stakeholders across Sales, Finance, and Legal without direct authority, and to distill complexity into clear, actionable insights for executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth company that has scaled its enterprise segment through significant revenue milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI product pricing models and usage-based or consumption-based deal structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of software revenue recognition principles (ASC 606).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Product or Pricing teams on enterprise Go-to-Market packaging decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $151,200 - $180,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7808009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3410643,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7808009,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105793","title":"Senior Employee Relations Business Partner","company_name":"Fin","first_published":"2026-04-14T04:32:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Employee Relations Business Partner (ERBP)\u0026lt;/strong\u0026gt; to join our People team at Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role has a global remit, sitting at the heart of how we support our people and leaders through complex, sensitive, and high-impact situations.\u0026amp;nbsp; But this is more than a case management role.\u0026amp;nbsp; You’ll be shaping how the function operates, building the frameworks and systems that scale it across our global BP team.\u0026amp;nbsp; You’ll act as a \u0026lt;strong\u0026gt;trusted advisor and subject matter expert on employee relations\u0026lt;/strong\u0026gt;, partnering closely with HRBPs, leaders, Legal (including our Senior Employment Counsel), and People Ops to ensure fair, consistent, and legally sound outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is redefining how businesses operate and how people teams can drive impact. We’re looking for an ambitious and curious ERBP who thrives in this kind of environment; someone who thinks big, leans into change, and sees AI as an accelerator for better, faster, smarter work. You’ll bring confidence and ambition to the table. We value people who love to work hard, learn constantly, and consistently deliver great outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in maintaining a high-performance, high-integrity culture, balancing empathy with sound judgement, and speed with rigour.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Lead complex ER cases end-to-end\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a broad range of employee relations matters including grievances, investigations, disciplinaries, performance concerns, and exits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct and support fair, thorough, and timely investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all processes are compliant with local employment law and internal policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Partner with HRBPs and leaders\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a centre of excellence for ER, supporting HRBPs on complex or high-risk cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach managers and leaders through sensitive situations with clarity and confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide pragmatic, business-aligned recommendations grounded in risk awareness\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enable managers to handle ER confidently\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build manager capability so people issues are handled early, fairly, and close to the source, reducing reliance on escalation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop practical training and resources grounded in real scenarios: performance, absence, conflict, conduct\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create scalable self-service tools (guides, templates, decision frameworks) that give managers confidence to act\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a shift from reactive case management toward proactive, early intervention\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Drive consistency, best practice, and smarter ways of working\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Standardise ER approaches across regions to ensure fairness and consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine ER frameworks, templates, and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns and trends in ER data to surface root causes and drive earlier intervention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to use AI and automation to improve case management, documentation, and pattern detection, reducing manual effort while improving consistency and speed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mitigate risk and partner with Legal\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Senior Employment Counsel as a key partnership, jointly owning risk assessment, escalation, and resolution on complex matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support on pre-litigation matters and external claims where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality documentation and audit-ready case management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain case tracking and decision documentation systems that create a reliable, scalable ER backbone\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enable the organisation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver training and enablement for HRBPs and managers on ER topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build confidence across the business in handling people issues effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a culture of accountability, high performance/standards, respect, and transparency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in Employee Relations, HRBP, or a related role in a fast-paced, global environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of managing complex, high-risk ER cases independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across multiple jurisdictions (EMEA and/or US preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core capabilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial mindset:\u0026lt;/strong\u0026gt; You understand the business context and balance people risk with commercial impact, making pragmatic decisions that support both employees and company outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Judgement:\u0026lt;/strong\u0026gt; You make balanced, well-reasoned decisions in ambiguous and sensitive situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Credibility:\u0026lt;/strong\u0026gt; You build trust quickly with leaders and employees at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence:\u0026lt;/strong\u0026gt; You can guide and challenge stakeholders effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resilience:\u0026lt;/strong\u0026gt; You operate calmly under pressure and manage emotionally charged situations professionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bias for action:\u0026lt;/strong\u0026gt; You move with urgency, avoid unnecessary process drag, and push for timely resolution of issues while maintaining quality and fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Detail orientation:\u0026lt;/strong\u0026gt; You maintain high standards of documentation and process integrity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of employment law and ER best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with investigation processes and case management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Legal teams on risk and compliance matters\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling ER practices in a high-growth tech company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in both HRBP and ER specialist roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building ER playbooks, training, or frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Interest \u0026amp;amp; curiosity in how AI and technology can transform ER delivery, from case management to manager enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or implementing case management systems or ER tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12967,"name":"People","child_ids":[237071,237072],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6949785","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3163178,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6949785,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR103517","title":"Senior Engineer, AI Developer","company_name":"Fin","first_published":"2025-06-05T13:04:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is the AI Customer Agent company. Our AI agent, Fin, is transforming customer experience for businesses, and we believe that the same AI transformation should power our R\u0026amp;amp;D organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt;shipping is our heartbeat\u0026lt;/a\u0026gt;. We are hiring a Senior Engineer for Builder Tools: the AI Developer Experience Enablement team. This is the team that makes shipping delightful, fast, and low-toil for hundreds of engineers and agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to help turn Fin\u0026#39;s entire R\u0026amp;amp;D organization into an AI-first engineering machine. We’ve made incredible progress, \u0026lt;a href=\u0026quot;https://x.com/brian_scanlan/status/2031705780261384314\u0026quot;\u0026gt;90%+ of our code is already written by Claude\u0026lt;/a\u0026gt;, but that volume creates entirely new scaling and orchestration challenges. You will work across our codebases, developer environments, and internal tooling to make AI a trustworthy, everyday accelerant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will ship tangible solutions every day that work, prove their value, and scale. You’ll focus on developer enablement: operationalizing AI for real-world engineering effectiveness and eliminating drag so all of R\u0026amp;amp;D can do their best work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt;ship 250 versions of Fin per day\u0026lt;/a\u0026gt;, discover our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;, and explore \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt;our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-driven automation agents that remove routine work with human-in-the-loop review, prioritize impact, prototype fast, and iterate until the automation transforms engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make AI-assisted workflows the default in our developer environments: ship integrations, preconfigured workspaces, and developer agents that engineers want to use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve our codebases for AI: refactor, document, and introduce standards so agents and code suggestions are more accurate and reliable. Partner with repo owners to trial changes and measure outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument and measure everything: define success metrics, track adoption and impact, and use telemetry to guide improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance practicality and safety: design systems that consider cost, observability, privacy, and guardrails so AI features are dependable and trustworthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelise and enable adoption: work with engineering leads and internal champions, create playbooks and demos, and help teams get real benefit from the tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade services: own design, implementation, tests, and operational runbooks and agent skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Multiple years building and supporting high-performing systems, ideally in a SaaS, platform, or internal tooling context. You\u0026#39;ve introduced new tools or workflows that actually got adopted and made a difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical AI toolchain experience: hands-on with LLMs, agents or code-assistants, model APIs, or prompt engineering. Demonstrated strong curiosity and a track record of learning these quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of at least one major programming language (Ruby, Python, JavaScript, etc.). Experience restructuring, documenting, and modernizing large codebases is a massive plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer experience obsession: you think in terms of developer time saved, reliable defaults, and usable workflows. You’ve shipped CI/CD, dev environment automation, code-quality tools, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You align stakeholders, share best practices, make engineering trade-offs visible, and listen to your internal customers before acting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias to action and pragmatism: you iterate fast, unblock yourself and others, and stop or pivot when things do not deliver value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll be at the heart of Fin\u0026#39;s shift to AI-first engineering. We’re giving engineers superpowers, shipping solutions that get real traction, and building a foundation for world-class developer productivity. You’ll work alongside kind, driven colleagues and have the autonomy to make a company-wide impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7731665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392918,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7731665,"updated_at":"2026-06-04T11:11:32-04:00","requisition_id":"TEMP","title":"Senior Engineer, Infrastructure Platform","company_name":"Fin","first_published":"2026-03-19T09:52:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the AI Customer Agent company, and our platform is what makes shipping that innovation possible. At Fin,\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt; shipping is our heartbeat\u0026lt;/a\u0026gt;, and product teams shouldn\u0026#39;t have to worry about infrastructure—it should “just work.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior Engineer for the Infra-Platform team, part of our broader Infraservices Group. Our team’s mission is simple but powerful: prevention is better than cure. We provide the tooling and platforms that make reliability, observability, secure deployment, and velocity the default path for every engineer. We make it incredibly easy to do the right thing, and appropriately hard to do the wrong thing. AI is how we live that mission. We don\u0026#39;t just build the platform for the AI Customer Agent company, we build with AI. Our engineers use coding agents and self-authored agent skills to automate toil, investigate incidents, and ship faster, and a big part of this role is extending that leverage to the rest of R\u0026amp;amp;D. We expect every engineer here to treat AI as a core part of their toolkit, not an afterthought.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining a high-performing, high-autonomy team of deeply tenured engineers (our median tenure is five years!) who hold a high bar for execution and collaborative problem-solving. As a Senior Engineer, you will be a critical force-multiplier for the entire R\u0026amp;amp;D organization. You won’t just keep the lights on; you will drive generational changes in our architecture, automate away toil, and eradicate manual work so our product teams can focus entirely on delivering customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt; ship 250 versions of Fin per day\u0026lt;/a\u0026gt;, discover our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt;, and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural evolution: Plan, design, and execute generational changes to Fin’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver operational excellence: Own the reliability of our core services. You will respond to operational events, dig deep to understand why they happened, and engineer permanent, preventative solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be full stack: When there is an issue, you don’t stop at the infrastructure layer. You dive deep into our application code to trace problems out to the edge and fix customer-facing issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force-multiply through enablement: Abstract away shared concerns like security, compute, availability, and costs, so product engineers don\u0026#39;t have to think about them. You\u0026#39;ll scale your expertise through exceptional, easy-to-use agent skills, documentation, and reliable defaults.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar: Hold yourself and your teammates accountable with deep empathy. Share your domain expertise, review code quickly, unblock your peers, and foster a culture of continuous learning and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade systems: Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native leverage: Treat AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely. You\u0026#39;ll look for the toil that AI should eliminate before a human ever touches it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering rigor: Deep knowledge of modern programming languages with\u0026amp;nbsp; infrastructure-as-code as a nice to have. You have a track record of treating infrastructure as a software engineering discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational obsession: Expert grasp of reliability, performance, and failure modes. You define metrics, question outliers, and rely on telemetry to guide your decisions. You treat uptime as a feature and take immense pride in the resilience of your systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer empathy: You obsess over making things \u0026quot;just work\u0026quot; for your internal customers. You understand the pain points of product developers and know how to eliminate their friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution and ownership: A proven track record of independently driving complex, cross-team technical initiatives from conception to production, often spanning multiple quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first by default: You reach for AI to accelerate your work and have a track record of doing so, automating investigation, code, and operational tasks with coding agents, and building tooling that scales that leverage to others. You exercise judgment about where AI helps and where it doesn\u0026#39;t, and you hold a high bar for the correctness and safety of what it produces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the engine that powers every product at Fin. Joining a deeply tenured, highly skilled, and empathetic team means you’ll have the autonomy to make company-wide changes while doing the best work of your career. We prioritize continuous learning and collaborative problem-solving while tackling massive scaling challenges together, and we have a lot of fun doing it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7982419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392918,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7982419,"updated_at":"2026-06-04T11:11:33-04:00","requisition_id":"TEMP","title":"Senior Engineer, Infrastructure Platform","company_name":"Fin","first_published":"2026-06-04T11:11:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is the AI Customer Agent company, and our platform is what makes shipping that innovation possible. At Fin,\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt; shipping is our heartbeat\u0026lt;/a\u0026gt;, and product teams shouldn\u0026#39;t have to worry about infrastructure—it should “just work.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior Engineer for the Infra-Platform team, part of our broader Infraservices Group. Our team’s mission is simple but powerful: prevention is better than cure. We provide the tooling and platforms that make reliability, observability, secure deployment, and velocity the default path for every engineer. We make it incredibly easy to do the right thing, and appropriately hard to do the wrong thing. AI is how we live that mission. We don\u0026#39;t just build the platform for the AI Customer Agent company, we build with AI. Our engineers use coding agents and self-authored agent skills to automate toil, investigate incidents, and ship faster, and a big part of this role is extending that leverage to the rest of R\u0026amp;amp;D. We expect every engineer here to treat AI as a core part of their toolkit, not an afterthought.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining a high-performing, high-autonomy team of deeply tenured engineers (our median tenure is five years!) who hold a high bar for execution and collaborative problem-solving. As a Senior Engineer, you will be a critical force-multiplier for the entire R\u0026amp;amp;D organization. You won’t just keep the lights on; you will drive generational changes in our architecture, automate away toil, and eradicate manual work so our product teams can focus entirely on delivering customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn how we\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt; ship 250 versions of Fin per day\u0026lt;/a\u0026gt;, discover our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; Fin.engineering\u0026lt;/a\u0026gt;, and explore\u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt; our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural evolution: Plan, design, and execute generational changes to Fin’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver operational excellence: Own the reliability of our core services. You will respond to operational events, dig deep to understand why they happened, and engineer permanent, preventative solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be full stack: When there is an issue, you don’t stop at the infrastructure layer. You dive deep into our application code to trace problems out to the edge and fix customer-facing issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force-multiply through enablement: Abstract away shared concerns like security, compute, availability, and costs, so product engineers don\u0026#39;t have to think about them. You\u0026#39;ll scale your expertise through exceptional, easy-to-use agent skills, documentation, and reliable defaults.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar: Hold yourself and your teammates accountable with deep empathy. Share your domain expertise, review code quickly, unblock your peers, and foster a culture of continuous learning and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship production-grade systems: Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native leverage: Treat AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely. You\u0026#39;ll look for the toil that AI should eliminate before a human ever touches it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering rigor: Deep knowledge of modern programming languages with\u0026amp;nbsp; infrastructure-as-code as a nice to have. You have a track record of treating infrastructure as a software engineering discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational obsession: Expert grasp of reliability, performance, and failure modes. You define metrics, question outliers, and rely on telemetry to guide your decisions. You treat uptime as a feature and take immense pride in the resilience of your systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer empathy: You obsess over making things \u0026quot;just work\u0026quot; for your internal customers. You understand the pain points of product developers and know how to eliminate their friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution and ownership: A proven track record of independently driving complex, cross-team technical initiatives from conception to production, often spanning multiple quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first by default: You reach for AI to accelerate your work and have a track record of doing so, automating investigation, code, and operational tasks with coding agents, and building tooling that scales that leverage to others. You exercise judgment about where AI helps and where it doesn\u0026#39;t, and you hold a high bar for the correctness and safety of what it produces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why join us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the engine that powers every product at Fin. Joining a deeply tenured, highly skilled, and empathetic team means you’ll have the autonomy to make company-wide changes while doing the best work of your career. We prioritize continuous learning and collaborative problem-solving while tackling massive scaling challenges together, and we have a lot of fun doing it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7699745","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286694,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7699745,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR103888","title":"Senior Engineering Manager - Developer Experience Platform","company_name":"Fin","first_published":"2026-03-10T10:50:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin wins by shipping quickly with confidence. \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/shipping-is-your-companys-heartbeat/\u0026quot;\u0026gt;Shipping is our heartbeat\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Builder Tools (Developer Experience Platform) is the team that makes shipping delightful: fast, reliable, and low-toil for hundreds of engineers. We own CI/CD, developer and AI workflows, build and test infrastructure, feature flagging, and observability for shipping pipelines. We’re the platform team that prevents duplicated work across engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead and grow a team that builds the systems and tooling enabling Fin to move fast and safely. With AI dramatically accelerating our delivery needs, this role is more critical than ever.\u0026lt;br\u0026gt;Learn how we \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/\u0026quot;\u0026gt;ship 250 versions of Fin per day\u0026lt;/a\u0026gt;, discover our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt; and explore \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/intercom-product-principles/\u0026quot;\u0026gt;our engineering values\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the Builder Tools engineering team: hire, coach, set outcomes, remove blockers, and build a high-performance culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the developer experience: define SLOs, build cost models, and measure DX with the same rigor we apply to customer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with domain experts and other parts of R\u0026amp;amp;D, earning trust through deep domain expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic initiatives and deliver high-impact projects reliably and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eliminate manual work, integrate modern AI-assisted developer tooling, and raise the bar so it is hard to do the wrong thing (90% of code is already written by Claude).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Builder Tools across engineering and beyond, evangelize tooling improvements, and remove organizational barriers to adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a pragmatic technical leader: make architecture decisions, review designs, and remove technical risk while empowering the team to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt and thrive across functions to ensure objectives are met, frequently stepping beyond traditional boundaries to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We know lists like this can sound like hard requirements, but they’re not. If you have most of the experience below and are excited by the scope of this role and experience in the area, we’d still love to hear from you. We can shape the position for the right person.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading an infrastructure, platform, or developer experience teams in a cloud environment, ideally AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense for developer experience: you understand what “delightful” tooling feels like and how to measure it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of independently leading and delivering on complex initiatives, often spanning multiple projects, teams, and quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of modern web and distributed systems; you reason about reliability, performance, and failure modes and choose pragmatic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator: you can align stakeholders, prioritize clearly, and make engineering trade-offs visible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with data. You define metrics, question outliers, and use telemetry to guide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first mindset: actively explores AI opportunities, champions responsible adoption, and drives quick experiments that are measured for real product impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, iterate, unblock yourself and your team, and persist until the right problem is solved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7610485","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2488095,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7610485,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Engineering Manager - Team Billing","company_name":"Fin","first_published":"2026-02-12T10:04:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Fin as a Senior Engineering Manager to lead Team Billing — the group that owns the core systems powering how customers buy Fin, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high‑impact, high‑visibility role at the heart of Growth Engineering, partnering closely with Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You’ll drive clarity, focus, and execution across a mission‑critical platform while fostering a culture of ownership, accountability, and incredibly high standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and scale a team building and enhancing Fin\u0026#39;s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring clarity and alignment to priorities, tradeoffs, and timelines; set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and retain top talent through coaching, clear expectations, and effective delegation; scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of ownership, accountability, and incredibly high standards — moving quickly, communicating crisply, and celebrating wins.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in customer‑facing SaaS and/or scale‑up environments operating at high velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading operational excellence initiatives (on‑call, incidents, observability) for revenue‑critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What success looks like (first 30/60/90)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;30 days: You understand the domain, architecture, on‑call posture, partner landscape, and active initiatives; you’ve built trust with engineers and partner leads and stabilized any urgent operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;60 days: Clear, realistic roadmap and execution plan across platform, product health, and partner asks; visible improvements in on‑call rigor and update cadence; risks surfaced with mitigation plans co‑owned with Finance, Enterprise Systems, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;90 days: Shipped at least one meaningful capability or reliability improvement; measurable progress on top business outcomes; staffing/skills gaps identified with a concrete plan to address them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team \u0026amp;amp; domain\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mission: Bill customers reliably and accurately, and provide core monetization and operational capabilities for Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners: Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, Billing Ops, Data/Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key areas: Subscription management, usage metering (e.g., Fin features), invoicing, revenue recognition data flows, admin tools, and ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7610471","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2488095,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7610471,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Engineering Manager - Team Billing","company_name":"Fin","first_published":"2026-02-12T10:03:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Fin as a Senior Engineering Manager to lead Team Billing — the group that owns the core systems powering how customers buy Fin, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high‑impact, high‑visibility role at the heart of Growth Engineering, partnering closely with Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You’ll drive clarity, focus, and execution across a mission‑critical platform while fostering a culture of ownership, accountability, and incredibly high standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and scale a team building and enhancing Fin\u0026#39;s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring clarity and alignment to priorities, tradeoffs, and timelines; set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and retain top talent through coaching, clear expectations, and effective delegation; scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of ownership, accountability, and incredibly high standards — moving quickly, communicating crisply, and celebrating wins.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in customer‑facing SaaS and/or scale‑up environments operating at high velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading operational excellence initiatives (on‑call, incidents, observability) for revenue‑critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What success looks like (first 30/60/90)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;30 days: You understand the domain, architecture, on‑call posture, partner landscape, and active initiatives; you’ve built trust with engineers and partner leads and stabilized any urgent operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;60 days: Clear, realistic roadmap and execution plan across platform, product health, and partner asks; visible improvements in on‑call rigor and update cadence; risks surfaced with mitigation plans co‑owned with Finance, Enterprise Systems, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;90 days: Shipped at least one meaningful capability or reliability improvement; measurable progress on top business outcomes; staffing/skills gaps identified with a concrete plan to address them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team \u0026amp;amp; domain\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mission: Bill customers reliably and accurately, and provide core monetization and operational capabilities for Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners: Pricing \u0026amp;amp; Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, Billing Ops, Data/Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key areas: Subscription management, usage metering (e.g., Fin features), invoicing, revenue recognition data flows, admin tools, and ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7859005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422929,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7859005,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105364","title":"Senior Events Producer","company_name":"Fin","first_published":"2026-04-29T12:48:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Senior Events Producer to lead the delivery of Fin\u0026#39;s most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the planning, production, and onsite delivery of Fin\u0026#39;s brand events, from pop ups and product announcements to hosted experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver hybrid events that combine in person experiences with broadcast and digital distribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally with Product Marketing, Content, Communications, R\u0026amp;amp;D, and Field teams to shape and deliver compelling live moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage production vendors and partners, ensuring high quality execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and uphold a high bar for production quality across all events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on event performance and key metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the production of flagship programs such as Pioneer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable production systems and playbooks to scale events across programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage timelines, budgets, and delivery across multiple concurrent events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 30 percent to lead onsite execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years producing complex live events, brand activations, or flagship conferences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience producing hybrid events that combine in person experiences with broadcast or livestream components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage external production vendors and complex event logistics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running cross functional projects and coordinating multiple internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing event registration, ticketing, and livestream tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with senior stakeholders and high profile event speakers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and a clear sense of brand quality, craft and commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, calm under pressure, and meticulous about execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience producing flagship and large scale brand events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in B2B or technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or marketing AI products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to improve planning, production, and content workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual (French, German)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7774230","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404083,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7774230,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105753","title":"Senior Finance Data Scientist, Existing Business","company_name":"Fin","first_published":"2026-04-10T05:51:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Finance Data Scientist, Existing Business\u0026lt;/strong\u0026gt;, you will be the architect of the systems that predict Fin\u0026#39;s revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the \u0026quot;why\u0026quot; behind the numbers to our leadership team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Impact You Will Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and Evolve the Revenue Engine:\u0026lt;/strong\u0026gt; Build and maintain predictive models for usage-based revenue, renewals, and expansion that outperform traditional linear forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unlock Predictive Insights:\u0026lt;/strong\u0026gt; Develop propensity models to identify expansion opportunities and churn risks before they materialize in the ledger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Finance Data:\u0026lt;/strong\u0026gt; Design and maintain curated datasets that serve as the single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model Customer Value:\u0026lt;/strong\u0026gt; Define and iterate on our LTV frameworks, providing a clear linkage between product engagement and long-term financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Scalability:\u0026lt;/strong\u0026gt; Build automated, code-based forecasting workflows that increase the speed, reliability, and granularity of our financial planning.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Predictive Modeling and Forecasting Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own \u0026lt;strong\u0026gt;probabilistic and time-series models\u0026lt;/strong\u0026gt; that project ARR performance across renewals and usage-based motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate behavioral signals, such as product adoption, seat utilization, and feature engagement, into \u0026lt;strong\u0026gt;expansion propensity and LTV frameworks\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design models that account for cohort dynamics, seasonality, and product-led growth (PLG) signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate model performance through \u0026lt;strong\u0026gt;backtesting and iteration\u0026lt;/strong\u0026gt;, ensuring our \u0026quot;financial weather forecast\u0026quot; is constantly improving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data and Analytical Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end data pipeline for finance, transforming raw product usage and billing data into \u0026lt;strong\u0026gt;curated, model-ready datasets\u0026lt;/strong\u0026gt; in our data warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and optimize production-quality \u0026lt;strong\u0026gt;SQL and Python\u0026lt;/strong\u0026gt; to work with large-scale datasets and automate complex FP\u0026amp;amp;A workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity and consistency across all predictive systems and executive dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the long-term data strategy for how Fin tracks and predicts Existing Business health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytical Problem Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business questions (e.g., \u0026quot;Which usage signals best predict a 2x expansion?\u0026quot;) into structured data science projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect ARR outcomes to underlying drivers like product adoption, customer health scores, and GTM activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform \u0026lt;strong\u0026gt;scenario modeling and sensitivity analysis\u0026lt;/strong\u0026gt; to help the business understand the range of possible outcomes for NRR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Product, and Data Engineering to align our financial models with actual customer behavior and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex statistical outputs into \u0026lt;strong\u0026gt;clear, decision-oriented narratives\u0026lt;/strong\u0026gt; for the CFO and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-ready materials, including predictive dashboards and strategic presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in Data Science, Strategic Finance, or Revenue Analytics, with a deep focus on SaaS or usage-based business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Technical Skills:\u0026lt;/strong\u0026gt; High proficiency in \u0026lt;strong\u0026gt;Python (pandas, scikit-learn)\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Expert-level SQL\u0026lt;/strong\u0026gt;. Experience with forecasting libraries (e.g., Prophet, Nixtla) is a major plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Design Mindset:\u0026lt;/strong\u0026gt; Experience building scalable data pipelines and production-grade analytical tools, not just one-off spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS Mastery:\u0026lt;/strong\u0026gt; Strong understanding of NRR, LTV, Churn, and the relationship between product usage and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Ability to translate technical work into business insight and influence stakeholders through data-driven storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Judgment:\u0026lt;/strong\u0026gt; A focus on accuracy and a \u0026quot;Product Sense\u0026quot; that allows you to see the human behavior behind the data points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Productivity:\u0026lt;/strong\u0026gt; Proficiency in leveraging AI-native development tools (e.g. Cursor, Claude Code) to accelerate the development of data pipelines, model prototyping, and code documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automated forecasting models\u0026lt;/strong\u0026gt; that are more accurate, granular, and less manual than previous iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A clear Propensity Score\u0026lt;/strong\u0026gt; integrated into our planning that successfully predicts customer expansion and contraction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable, code-based workflows\u0026lt;/strong\u0026gt; that reduce the time-to-insight for the Existing Business team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;High confidence from leadership\u0026lt;/strong\u0026gt; in our ability to predict the financial impact of changing customer usage patterns.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33689,"name":"Finance \u0026 Business Operations","child_ids":[],"parent_id":33688}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7462098","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7462098,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104334","title":"Senior Forward Deployed Engineer","company_name":"Fin","first_published":"2025-12-11T10:20:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7218259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7218259,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104334","title":"Senior Forward Deployed Engineer","company_name":"Fin","first_published":"2025-11-18T14:04:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a founding Senior Forward Deployed Engineer you’ll get to interact with our R\u0026amp;amp;D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the opportunity to lead R\u0026amp;amp;D and Go-to-Market teams in a fast-paced environment, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers\u0026#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7274831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7274831,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Fin","first_published":"2025-09-25T09:42:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Fin\u0026#39;s products and the number one driver of leads for our demand generation team.\u0026amp;nbsp;\u0026lt;strong\u0026gt;Fin.ai sits at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7276257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256077,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7276257,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104895","title":"Senior Full Stack Engineer - Team Web","company_name":"Fin","first_published":"2025-09-25T09:42:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our company website is the centerpiece of our brand — the public source of truth about Fin\u0026#39;s products and the number one driver of leads for our demand generation team.\u0026lt;strong\u0026gt; Fin.ai sits at the intersection of awareness, product marketing, demand, and support\u0026lt;/strong\u0026gt;, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Full Stack Engineer\u0026lt;/strong\u0026gt; to join \u0026lt;strong\u0026gt;Team Web\u0026lt;/strong\u0026gt;, who is passionate about crafting intuitive front-end experiences \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;See the teams most recent work \u0026lt;a href=\u0026quot;https://fin.ai\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain \u0026lt;strong\u0026gt;end-to-end web solutions\u0026lt;/strong\u0026gt; — from modern UIs to backend services, APIs, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with design, brand, marketing, and content teams\u0026lt;/strong\u0026gt; to deliver seamless, performant experiences across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop backend logic and APIs\u0026lt;/strong\u0026gt;, manage data flows, and implement systems that integrate with third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize website performance\u0026lt;/strong\u0026gt; by applying best practices in front-end development, including lazy loading, and efficient asset management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage infrastructure using tools like \u0026lt;strong\u0026gt;Vercel,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain \u0026lt;strong\u0026gt;web analytics\u0026lt;/strong\u0026gt;, and support A/B testing for data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay current\u0026lt;/strong\u0026gt; with emerging technologies and trends to continually improve our development processes and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt; in full stack development, with expertise in JavaScript, HTML, and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert in front-end frameworks\u0026lt;/strong\u0026gt; such as React, Next.js, Tailwind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CMS platforms\u0026lt;/strong\u0026gt; (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in CI/CD tools\u0026lt;/strong\u0026gt; (such as CircleCI) to streamline and automate development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;infrastructure as code\u0026lt;/strong\u0026gt; tools such as \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, and cloud platforms like \u0026lt;strong\u0026gt;AWS (Vercel, CloudFront, S3, etc.)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with A/B testing\u0026lt;/strong\u0026gt; and familiarity with analytics tools to drive data-informed design and development decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of performance optimization\u0026lt;/strong\u0026gt; techniques and best practices for fast-loading, responsive websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in writing tests\u0026lt;/strong\u0026gt; for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong problem-solving skills\u0026lt;/strong\u0026gt; and the ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree\u0026lt;/strong\u0026gt; in Computer Science, Software Engineering, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7851785","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3421288,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7851785,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105818","title":"Senior GTM Data Analyst","company_name":"Fin","first_published":"2026-04-29T13:24:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As part of the GTM Analytics team, you will be the data partner for Fin\u0026#39;s Mindshare function — the team responsible for building brand awareness, shaping market perception, and creating early engagement with target buyers. This role focuses on the top of the funnel: understanding how brand marketing, executive programs, experimentation, and upper funnel initiatives drive awareness, reach, and engagement before prospects ever enter a sales cycle. You will partner with Brand Marketing, Executive Programs, and GTM leadership to measure what\u0026#39;s resonating, design experiments, and surface the insights that inform how Fin shows up in the market.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Top of Funnel\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Insights:\u0026lt;/strong\u0026gt; Own reporting and analysis for upper funnel programs — measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Brand\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Marketing\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Measurement:\u0026lt;/strong\u0026gt; Develop frameworks to assess brand campaign effectiveness — tracking how brand investments translate into audience reach, mindshare, and downstream consideration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Programs\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Analytics:\u0026lt;/strong\u0026gt; Measure the impact of executive dinners, outreach programs, and high-touch engagement — understanding which accounts are being reached, how they engage, and what signals emerge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation:\u0026lt;/strong\u0026gt; Design and analyze experiments across Mindshare programs — helping the team test messaging, channels, formats, and targeting to learn what drives awareness and engagement most effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Audience\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;\u0026amp;amp;\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Reach\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Analysis:\u0026lt;/strong\u0026gt; Analyze who Fin is reaching across Mindshare initiatives — segmenting by ICP, account tier, persona, and geography to ensure programs connect with the right buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Partner with Brand Marketing, Executive Programs, Demand Gen, and Sales to translate qualitative program goals into measurable outcomes and share learnings across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;5–8 years of experience in analytics, marketing analytics, brand analytics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of top-of-funnel and brand metrics — awareness, reach, engagement, consideration, and audience composition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and analyzing experiments (A/B tests, holdout groups, incrementality measurement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills; experience with data modeling tools (e.g., dbt) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI and visualization tools (e.g., Tableau, Looker, Streamlit)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with qualitative and quantitative data — not everything at the top of funnel has a clean conversion metric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to partner with marketing and executive stakeholders, framing ambiguous questions into structured analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills — able to translate analytical findings into narratives that inform creative and strategic decision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $168,100 - $200,810. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7441053","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309525,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7441053,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105195","title":"Senior GTM Enablement Manager, Operations","company_name":"Fin","first_published":"2025-12-10T11:25:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom\u0026#39;s GTM teams by providing the systems, processes, and strategic insights that drive maximum productivity and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior GTM Enablement Manager, Operations\u0026lt;/strong\u0026gt;, you will be the critical link between our sales team and the cross-functional GTM partners (like Revenue Operations, Monetization, Legal, and Systems) who create the policies, tooling, and procedures that impact them. Your role is to ensure that these inputs translate into flawless field execution. You will be responsible for owning the GTM Enablement tech stack, leading high-impact strategic projects, and operationalizing the processes that allow our sales organization to scale effectively. This role is ideal for a hands-on problem-solver who excels at translating complex, cross-functional initiatives into simple, scalable solutions for the sales org.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s GTM operational enablement activities and programs globally. You’ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Tech Stack Advisory:\u0026lt;/strong\u0026gt; Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership:\u0026lt;/strong\u0026gt; Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership:\u0026lt;/strong\u0026gt; Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Base \u0026amp;amp; Communications:\u0026lt;/strong\u0026gt; Developing and maintaining a sustainable process for creating, updating, and surfacing critical content and knowledge to the GTM teams at their moments of need, utilizing generative AI and AI-powered knowledge retrieval.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of sales processes, GTM motions, and success criteria for productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, great attention to detail, and deadline-driven.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth, fast-paced SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience administering Intercom in a sales or support environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with core sales tools like Salesforce.com, Gong, Outreach, and a major CMS/LMS (e.g., Highspot, Seismic, Workramp).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A background in sales or revenue operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $150,000 - $188,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7441074","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309535,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7441074,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105119","title":"Senior GTM Product Enablement Manager","company_name":"Fin","first_published":"2025-12-09T13:44:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Intercom\u0026#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the \u0026quot;Last Mile\u0026quot; gap in technical readiness, serving as the bridge between R\u0026amp;amp;D, Product, and our customer-facing Solutions teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Product Enablement Manager (Solutions)\u0026lt;/strong\u0026gt;, you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services). You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand \u0026lt;em\u0026gt;how\u0026lt;/em\u0026gt; our products work and \u0026lt;em\u0026gt;how\u0026lt;/em\u0026gt; to deliver them effectively.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the GTM Enablement leadership, you will partner directly with R\u0026amp;amp;D and Product Management to build and deliver a comprehensive technical enablement program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Education Strategy \u0026amp;amp; Curriculum\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing a scalable and repeatable strategy for the technical education of AEs, RMs, CSMs, SEs, and Professional Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading and facilitating technical training sessions, both live and on-demand, including \u0026quot;Train the Trainer\u0026quot; programs and new product release training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Fluency \u0026amp;amp; Certification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the AI Fluency Program, creating a unified baseline of understanding regarding our AI capabilities (Fin) across the GTM organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and operationalizing a scalable certification framework that integrates AI learning objectives and continuous upskilling into onboarding and ongoing enablement11.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring every GTM role is fluent in AI and able to guide customers through AI-driven change management and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership (R\u0026amp;amp;D Bridge)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serving as the primary liaison between R\u0026amp;amp;D and the Solutions teams, translating product functionality and architecture into digestible, actionable training content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;acting as the primary conduit for feedback from the Solutions teams back to R\u0026amp;amp;D and Product, synthesizing field insights to help inform the product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Enablement, Solutions Engineering, Technical Training, or a related role in a SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong technical aptitude with the ability to bridge R\u0026amp;amp;D and GTM, translating complex technical details into clear guidance for customer-facing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and delivering technical curriculum, including hands-on labs, certifications, and self-paced learning interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the \u0026quot;Solutions\u0026quot; function (CSMs, SEs, Professional Services) and the technical readiness required to drive customer adoption and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work cross-functionally and build trusted relationships with Product Managers, R\u0026amp;amp;D, and GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with an intuitive sense for delivering the right technical information at the right time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to measure technical proficiency and report on the effectiveness of certification programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI technology and experience enabling teams on AI-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in instructional design or technical writing.\u0026lt;br\u0026gt;Experience using tools like Salesforce, Gong, or modern LMS platforms (e.g., Workramp, Highspot).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7943136","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450570,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7943136,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105829","title":"Senior IT Systems Engineer","company_name":"Fin","first_published":"2026-05-19T13:27:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity \u0026amp;amp; access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve team, organisational, and business automation and integration problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity \u0026amp;amp; access management, endpoint management, security, compliance and enterprise email deliverability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive IT incident response in concert with other InfoSec and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First and foremost, you \u0026lt;strong\u0026gt;must\u0026lt;/strong\u0026gt; have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability \u0026lt;strong\u0026gt;are a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 7+ years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong track record of coaching junior teammates and setting the bar for team standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;good knowledge\u0026lt;/strong\u0026gt; of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $142,000 - $237,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7372016","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3287035,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7372016,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist","company_name":"Fin","first_published":"2025-11-02T22:23:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271603,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-09-24T10:35:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6531495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6531495,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Machine Learning Scientist ","company_name":"Fin","first_published":"2025-01-11T02:13:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Broad applied machine learning knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical stats knowledge (experiment design, dealing with confounding etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7839311","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3418579,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7839311,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105760","title":"Senior Manager, Customer Campaigns \u0026 Lifecycle Marketing","company_name":"Fin","first_published":"2026-04-28T06:27:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead a high-performing Customer Campaigns \u0026amp;amp; Lifecycle Marketing team. This team manages all customer marketing communications, with a goal of driving more adoption and usage of Fin—our AI agent, and mature usage of Fin - our helpdesk product. As lead, you\u0026#39;re accountable for overall team performance. You’re responsible for the delivery of an excellent customer experience for current customers, you’re the gatekeeper of our customer messaging, across in-product channels and email.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You’ll lead customer communications for product launches, events and product changes. \u0026lt;br\u0026gt;This role spans across the customer lifecycle: Conversion, Activation/Onboarding, Usage, Maturity, Expansion, Churn mitigation. And you’ll also be responsible for implementing and overseeing the platforms/tooling stack we choose to use.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with multiple senior stakeholders across the Growth, Product Marketing, Demand Generation, Sales and Customer Support teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading a team of 3-4 highly autonomous individual contributors, focused on different projects, different company initiatives/objectives and supporting different internal teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementing a significant customer marketing campaign tool overhaul to improve the capabilities of the Customer Campaigns \u0026amp;amp; Lifecycle Marketing team in the AI era.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll foster a team culture that is focused on Fin values. You’ll be an AI native marketer and quickly be delivering \u0026lt;a href=\u0026quot;https://ideas.fin.ai/p/2\u0026quot;\u0026gt;2x\u0026lt;/a\u0026gt; output, leading by example.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships with senior stakeholders across key business areas: Growth, Product Marketing, Demand Generation, Sales and Customer Support teams – to ensure Customer Campaigns \u0026amp;amp; Lifecycle Marketing are aligned and delivering to the company objectives and to the standard expected.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll be accountable for the quality of everything the team delivers - copy, design, data, targeting etc. You’ll frequently be delivering direct feedback and will hold an extremely high-bar for excellence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for overall team results and performance. Ensuring there is sufficient and robust measurement, that learnings are shared and acted upon – and reporting out to key stakeholders on project results and future team plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will ensure the efficiency of the team and be confident that you\u0026#39;re investing in the right things. You’ll manage team roadmap/planning and project prioritization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll be extremely proactive and also deliver projects yourself. You will spot opportunities and problems before they impact the business. You approach your work with a growth mindset, you seek a challenge, drive your own roadmap of work and don’t wait to be asked to do something.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You view things from a business performance perspective, applying a growth or revenue lens to the work you and the team are prioritizing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years experience in customer marketing/campaigns experience, working across Conversion, Activation/Onboarding, Adoption and Expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An AI-first approach to marketing: proficient in AI tooling, including Claude Code experience. You can demonstrate significant usage to build strategy, develop and deploy campaigns and to measure performance, with clear evidence of speed and quality gains in doing so.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience of leading a team, and mentoring team members.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the B2B SaaS, tech or AI industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely proactive and need little guidance from leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very strong stakeholder management, with a track record of successful partnerships with Product/R\u0026amp;amp;D, Sales, Customer Success and other Marketing teams on initiatives that drive revenue and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of the Fin platform and Marketo. You’ve also implemented new Marketing Automation tools, working with Ops and external teams to get projects delivered. Experience with multiple marketing automation/email platforms is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a team player and you live the Fin values. This is key for any leadership role at Fin. You’re laser focused on Success, your bar for quality is extremely high and you are known for your speed of execution and impatience to get things done.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguous situations. Creativity and problem solving is your forte.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong quantitative orientation, you are not intimidated by spreadsheets or working with analytics, RAD or Finance teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7763257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400762,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7763257,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"TEMP","title":"Senior Manager, Forward Deployed Engineering","company_name":"Fin","first_published":"2026-03-27T16:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What’s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About this Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R\u0026amp;amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be responsible for codifying what works in the field into tools and playbooks that create leverage for the wider organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Fin and our customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Fin and the FDE function externally through executive meetings and strategic events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a commercially fluent technical leader who can run enterprise deployments and shape how FDE operates at scale.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $252,000 - $280,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-HYBRID\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7411373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302082,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7411373,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR103480","title":"Senior ML Science Manager","company_name":"Fin","first_published":"2025-11-20T13:05:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR). \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling your team to achieve high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading, developing and supporting ML teams that deliver impact quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent applied ML and coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to thrive in an ambiguous environment with a high degree of autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within technical teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSc or PhD in an ML-related field, or similar knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a research environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data skills: visualization, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of software engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting ML scientists in a capacity similar to a hiring manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7867278","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424871,"location":{"name":"San Francisco, California; USA, Remote"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7867278,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105852","title":"Senior Partnerships Manager, LATAM","company_name":"Fin","first_published":"2026-05-06T17:10:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Manage Partner Relationship:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners to identify new business opportunities and expand existing partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate, close, and manage partnership agreements that align with business goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Expansion and Partner Acquisition:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and recruit new partners across LATAM, focusing on those that align with the company\u0026#39;s strategic objectives and pipeline goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop go-to-market strategies for new partner launches and promotions in the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Monitoring and Optimization:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track partner performance, including sales targets, growth metrics, and overall contribution to business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run weekly forecasts with partners to drive accountability and performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with internal teams such as product to provide feedback on PMF in region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting and Analytics:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates on partner performance, KPIs, and sales metrics to senior management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional Expertise:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay current on trends, regulations, and industry best practices specific to the LATAM market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience running channel sales or direct sales is a big plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving revenue growth and building successful partnerships in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in B2B SaaS or AI environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation, communication, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects simultaneously and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to work with data and generate actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $192,000-$260,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":85810,"name":"US","location":null,"child_ids":[86722,85809,85813,86723,8184,15648],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7916781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3439891,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7916781,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105836","title":"Senior People Systems Analyst","company_name":"Fin","first_published":"2026-05-12T14:56:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Enterprise Systems at Fin is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is seeking an experienced, curious and motivated Sr People Systems Analyst to join our growing Enterprise Systems team. As a Sr People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization\u0026#39;s evolving HR needs. The Sr People Systems Analyst\u0026amp;nbsp; will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HRIS Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical lead for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage user access and permissions to ensure data security and privacy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates understanding with system architectures, process flows, and integrations involving various applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to streamline HR processes using the HRIS platform, reducing manual efforts and enhancing overall efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with HR stakeholders to understand process pain points and recommend system-driven solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;System Configuration and Integration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate the HRIS platform with other business systems, such as payroll, ATS, Okta, to create seamless data flows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance and Data Security:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Training and Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide training and support to HR staff and end-users on HRIS functionalities and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;System Upgrades and Implementations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience (typically 5+ years) on HR systems, with a focus on HRIS management and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, People Insights, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of data privacy laws and regulations, with a commitment to maintaining data security and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a Sr People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $153,000 - $195,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7912523","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3439891,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7912523,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105836","title":"Senior People Systems Analyst","company_name":"Fin","first_published":"2026-05-12T14:56:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Enterprise Systems at Fin is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin is seeking an experienced, curious and motivated Sr People Systems Analyst to join our growing Enterprise Systems team. As a Sr People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization\u0026#39;s evolving HR needs. The Sr People Systems Analyst\u0026amp;nbsp; will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HRIS Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical lead for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage user access and permissions to ensure data security and privacy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates understanding with system architectures, process flows, and integrations involving various applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to streamline HR processes using the HRIS platform, reducing manual efforts and enhancing overall efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with HR stakeholders to understand process pain points and recommend system-driven solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;System Configuration and Integration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate the HRIS platform with other business systems, such as payroll, ATS, Okta, to create seamless data flows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance and Data Security:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Training and Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide training and support to HR staff and end-users on HRIS functionalities and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;System Upgrades and Implementations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience (typically 5+ years) on HR systems, with a focus on HRIS management and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, People Insights, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of data privacy laws and regulations, with a commitment to maintaining data security and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a Sr People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811},{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862050,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T11:16:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Fin is hiring a Senior Product Designer to push the boundaries of product craft.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7861866","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7861866,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Designer","company_name":"Fin","first_published":"2026-04-28T10:11:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Fin is hiring a Senior Product Designer to push the boundaries of product craft.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why you should join Fin today\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why this role exists\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must Have Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for \u0026lt;strong\u0026gt;a world-class IC designer\u0026lt;/strong\u0026gt; who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has \u0026lt;strong\u0026gt;shipped\u0026lt;/strong\u0026gt; complex, high-quality \u0026lt;strong\u0026gt;software products.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs \u0026lt;strong\u0026gt;for multiple surfaces\u0026lt;/strong\u0026gt;—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances \u0026lt;strong\u0026gt;speed and detail\u0026lt;/strong\u0026gt;—knows when to \u0026lt;strong\u0026gt;move fast\u0026lt;/strong\u0026gt; and when to \u0026lt;strong\u0026gt;obsess over the last 1%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks \u0026lt;strong\u0026gt;end-to-end\u0026lt;/strong\u0026gt;—from big-picture \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to the smallest interaction detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understands engineering\u0026lt;/strong\u0026gt; and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Has taste.\u0026lt;/strong\u0026gt; You know what great design looks and feels like, and you push to get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can \u0026lt;strong\u0026gt;tell a compelling story\u0026lt;/strong\u0026gt;—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with \u0026lt;strong\u0026gt;agency, ownership, and autonomy\u0026lt;/strong\u0026gt;—doesn’t wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who This Role Is Not For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; for you if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You prefer \u0026lt;strong\u0026gt;strategy, research or system design\u0026lt;/strong\u0026gt; over execution—this is a \u0026lt;strong\u0026gt;craft-heavy role\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need \u0026lt;strong\u0026gt;a lot of direction or structured processes\u0026lt;/strong\u0026gt;—you should thrive in open-endedness and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You \u0026lt;strong\u0026gt;don’t obsess over details\u0026lt;/strong\u0026gt;—we’re looking for someone who sweats the pixels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You primarily work on \u0026lt;strong\u0026gt;marketing sites\u0026lt;/strong\u0026gt;—this role is about designing deep, \u0026lt;strong\u0026gt;functional\u0026lt;/strong\u0026gt; software experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Day-to-Day Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owning\u0026lt;/strong\u0026gt; end-to-end design for \u0026lt;strong\u0026gt;high-impact product areas\u0026lt;/strong\u0026gt; from concept to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining \u0026lt;strong\u0026gt;new interaction patterns and design paradigms\u0026lt;/strong\u0026gt; for Fin, our automation, and AI-powered tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sketching, prototyping, and testing\u0026lt;/strong\u0026gt; ideas at different fidelities to validate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with \u0026lt;strong\u0026gt;engineers and PMs\u0026lt;/strong\u0026gt; to define problems, move quickly, and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining \u0026lt;strong\u0026gt;high standards of craft\u0026lt;/strong\u0026gt; while balancing speed and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to \u0026lt;strong\u0026gt;design culture\u0026lt;/strong\u0026gt;—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve raised the design bar.\u0026lt;/strong\u0026gt; Your work is referenced as an example of \u0026lt;strong\u0026gt;exceptional craft and taste.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’ve shipped product with major business impact.\u0026lt;/strong\u0026gt; The areas you own are \u0026lt;strong\u0026gt;visibly better because of you.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You operate autonomously.\u0026lt;/strong\u0026gt; You don’t need direction—you \u0026lt;strong\u0026gt;see what needs to be done and do it.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineers love working with you.\u0026lt;/strong\u0026gt; Your designs are \u0026lt;strong\u0026gt;considered, clear, and easy to implement.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your peers trust your judgment.\u0026lt;/strong\u0026gt; When you push for quality, people listen.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;Interview Process\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Ready to build something great?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386428","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386428,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-09T19:16:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt;\u0026amp;nbsp;knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6428372,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2024-11-23T01:28:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working),\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5107681","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2564571,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5107681,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer","company_name":"Fin","first_published":"2023-12-12T18:11:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a product engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6276021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2969981,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6276021,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN - ML SWE","title":"Senior Product Engineer, AI","company_name":"Fin","first_published":"2024-09-27T12:23:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6466001","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3025803,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6466001,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer - AI Platform","company_name":"Fin","first_published":"2024-12-13T06:49:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Fin build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products, preferably backend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deep dive into any part of the tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited about progress in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built or used ML platforms before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of some distributed systems (e.g. database, caches, queues, streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistics fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7382846","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290984,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7382846,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer, AI Platform","company_name":"Fin","first_published":"2025-11-07T04:12:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R\u0026amp;amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R\u0026amp;amp;D talent in the region and make a lasting impact as we build the world\u0026#39;s number one customer agent!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Fin build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience shipping high-quality products, preferably backend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deep dive into any part of the tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited about progress in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built or used ML platforms before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of some distributed systems (e.g. database, caches, queues, streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistics fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7925313","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7925313,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Engineer - Pricing \u0026 Packaging","company_name":"Fin","first_published":"2026-05-14T06:32:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Team\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI product pricing is a wide-open problem in SaaS, and this team is writing the playbook. This is one of the most exciting times to join Pricing \u0026amp;amp; Packaging at Fin. You\u0026#39;ll be pioneering the monetisation of an entirely new category of AI agents, experimenting with bold new business models that challenge how software has traditionally been sold, and building towards an AI-first quote-to-cash platform where pricing launches, integrity checks, and operational workflows are increasingly automated.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pricing \u0026amp;amp; Packaging is where Fin product velocity meets its commercial reality. We work at the intersection of an industry-leading R\u0026amp;amp;D organisation shipping AI products at pace and a world-class go-to-market team selling them at scale - and we own the connective tissue between the two: pricing infrastructure, product packaging (plans, add-ons, feature access, entitlements), trial mechanics, paywalls, and the integrations that wire pricing intent into billing reality across Stripe, Salesforce CPQ, and internal APIs. The work directly moves millions of dollars of revenue\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work as an experienced individual contributor alongside Staff and Principal engineers on technical strategy, and with Product, Analytics Engineering, Research and Data Science, Finance, Billing Ops and GTM on scoping and delivery. You\u0026#39;ll raise the quality bar around you through design reviews, code review, and clear technical communication.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Claude Code is our primary engineering interface. We work AI-first and expect every engineer to actively use and improve AI-assisted workflows.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Design, build, and ship reliable systems across pricing configuration, packaging, trial\u0026amp;nbsp;mechanics, paywalls, and the integrations that connect them to billing and contract\u0026amp;nbsp;infrastructure.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Own your work end-to-end: from technical design through deployment, observability,\u0026amp;nbsp;on-call, and incident response.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to architectural decisions - identifying the right tradeoffs between near-term\u0026amp;nbsp;delivery and long-term platform health.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Drive safe, well-managed change: system migrations, integrations, and modernisation\u0026amp;nbsp;efforts with robust rollout plans and data integrity guarantees.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build and iterate on AI-assisted engineering workflows - domain-aware CI checks, issue\u0026amp;nbsp;investigations, and automated triage tooling.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to pricing integrity across systems - detecting and preventing drift between\u0026amp;nbsp;pricing configuration, billing state, Salesforce, and downstream financial reporting.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of backend engineering experience shipping customer-facing or revenue-impacting systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong architectural instincts: you can design for correctness and scale across distributed, integrated systems, and make pragmatic tradeoffs to ship safely and fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership orientation: you treat production health, pricing correctness, and data integrity as first-class concerns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear technical communicator: you write crisp design docs, surface tradeoffs early, and keep stakeholders informed without being chased\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a high-reliability environment where a misconfigured price has immediate revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product-oriented mindset: you think beyond the code to understand how pricing decisions affect customers, revenue, and go-to-market strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient in fast-changing environments: you thrive when requirements shift, scope evolves, and ambiguity is the norm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-first engineering practice: you use AI tools daily to ship faster, review better, and automate toil\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What sets you apart\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Prior experience in pricing, billing, payments or subscriptions domains\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with pricing or billing platforms (Stripe Billing, Salesforce CPQ, or similar)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contributions to AI-powered engineering tooling: building plugins, skills, MCP integrations, or agentic workflows that make teams faster\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Comfort working across the full stack. The team owns customer-facing surfaces like paywalls and usage dashboards in React\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5916272","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5916272,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Product Manager ","company_name":"Fin","first_published":"2024-04-18T12:49:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll motivate a group of committed, smart people to do the best work of their careers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in product, with a proven track record of shipping impactful products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with multiple teams and juggling several projects at once\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong track record of effectively collaborating with design and are passionate about the end user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience of leading a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re entrepreneurial; you don’t need direction; you\u0026#39;re self driven.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re organised, not ad hoc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to easily switch between thinking creatively and analytically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LiHyrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7834585","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417597,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7834585,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105729","title":"Senior Product Marketing Manager","company_name":"Fin","first_published":"2026-04-23T07:42:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s The Opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The helpdesk is having its biggest moment in a decade. AI is transforming what a helpdesk can do -\u0026amp;nbsp; and Fin is the only company building a helpdesk and an AI agent as a single, integrated platform. This role is about owning that story: showing existing customers that we\u0026#39;re investing deeply in the product they rely on, and establishing Fin\u0026#39;s vision for what an AI-first helpdesk looks like to the broader market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy. You\u0026#39;ll own the positioning and messaging for Fin\u0026#39;s Helpdesk product — connected with the product team, close to customers, and responsible for one of the most important narratives in the company: why Helpdesk and Fin together is fundamentally better than either alone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll shape how we talk to the 25,000+ businesses already using Fin, build the narrative for an AI-first helpdesk era, and establish Fin as the obvious choice for teams who want their AI agent and their human support layer working as one. You\u0026#39;ll work directly with product, engineering, sales leadership, and the marketing team. You\u0026#39;ll be hands-on with the product and the tech. This isn\u0026#39;t a lane job - it\u0026#39;s a builder role for someone who wants to work fast, think from first principles, and help define what great PMM looks like.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What Will I Be Doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the ICP and audience for Helpdesk - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead positioning and messaging for the Helpdesk product area from first principles -\u0026amp;nbsp; owning the 1+1=3 story of Helpdesk + Fin and why the integrated platform delivers outcomes a standalone tool never could\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and build the narrative for Fin\u0026#39;s AI-first Helpdesk vision - what it means, why it matters, and why Fin is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact narratives and enablement that sales actually uses and establishes confidence. Work closely with Customer Success and Account Management to ensure messaging lands with the customers who need to hear it most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits for sales, campaigns and content needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a core product area end-to-end - from ICP and positioning through to launches and field enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer retention or expansion motions is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7846251","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417597,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7846251,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105729","title":"Senior Product Marketing Manager ","company_name":"Fin","first_published":"2026-04-23T07:42:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s The Opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The helpdesk is having its biggest moment in a decade. AI is transforming what a helpdesk can do - and Fin is the only company building a helpdesk and an AI agent as a single, integrated platform. This role is about owning that story: showing existing customers that we\u0026#39;re investing deeply in the product they rely on, and establishing Fin\u0026#39;s vision for what an AI-first helpdesk looks like to the broader market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy. You\u0026#39;ll own the positioning and messaging for Fin\u0026#39;s Helpdesk product — connected with the product team, close to customers, and responsible for one of the most important narratives in the company: why Helpdesk and Fin together is fundamentally better than either alone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll shape how we talk to the 25,000+ businesses already using Fin, build the narrative for an AI-first helpdesk era, and establish Fin as the obvious choice for teams who want their AI agent and their human support layer working as one. You\u0026#39;ll work directly with product, engineering, sales leadership, and the marketing team. You\u0026#39;ll be hands-on with the product and the tech. This isn\u0026#39;t a lane job - it\u0026#39;s a builder role for someone who wants to work fast, think from first principles, and help define what great PMM looks like.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What Will I Be Doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the ICP and audience for Helpdesk - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead positioning and messaging for the Helpdesk product area from first principles -\u0026amp;nbsp; owning the 1+1=3 story of Helpdesk + Fin and why the integrated platform delivers outcomes a standalone tool never could\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and build the narrative for Fin\u0026#39;s AI-first Helpdesk vision - what it means, why it matters, and why Fin is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build crisp, high-impact narratives and enablement that sales actually uses and establishes confidence. Work closely with Customer Success and Account Management to ensure messaging lands with the customers who need to hear it most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits for sales, campaigns and content needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional alignment on what we\u0026#39;re saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ve done this before\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a core product area end-to-end - from ICP and positioning through to launches and field enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer retention or expansion motions is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You think and write with precision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You push back on vague claims and force specificity - in your own work and in others\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re product-obsessed and technically engaged\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read the docs, use the product, and dig into the tech before you craft a single message\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You operate at the intersection of strategy and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t hand off strategy and wait - you take it all the way to the asset, the launch, the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and the ability to work independently on large, high-stakes initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well across functions, build trust quickly, and make the people around you more effective\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambitious and competitive\u0026lt;/strong\u0026gt; - you set a high bar, think big, and want to win. You\u0026#39;ll go the extra mile and you\u0026#39;re motivated by building something that leads the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confident and decisive\u0026lt;/strong\u0026gt; - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and intellectually engaged\u0026lt;/strong\u0026gt; - you\u0026#39;re always learning, experimenting, and asking why. You keep up with AI\u0026#39;s pace and use it to improve how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tasteful and creative\u0026lt;/strong\u0026gt; - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impatient and change-oriented\u0026lt;/strong\u0026gt; - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7939367","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3449450,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":"Account Executives","value_type":"single_select"}],"id":7939367,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105887","title":"Senior Sales Manager, Continental Europe","company_name":"Fin","first_published":"2026-05-25T07:17:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation.\u0026amp;nbsp;This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers.\u0026amp;nbsp;The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Account Executives across Continental Europe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consistent pipeline generation, forecast accuracy, and revenue performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support reps through complex commercial negotiations and multi-stakeholder sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, performance, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, onboard, and develop top sales talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key sales metrics and identify opportunities to improve execution and conversion rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to regional go-to-market planning and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational discipline across forecasting, CRM hygiene, and sales processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience leading successful SaaS sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering and exceeding revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership and coaching capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex B2B sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen and forecasting discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively across multiple European markets and cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth or scaling technology businesses is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12871,"name":"Sales","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7593439","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356240,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7593439,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105258","title":"Senior Sales Strategy \u0026 Operations Manager","company_name":"Fin","first_published":"2026-02-06T07:46:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical, curious, and impact-driven Senior Sales Operations Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations function at Intercom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be the strategic partner to our Enterprise Sales VP and their global organization. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Collaboration \u0026amp;amp; Stakeholder Management: \u0026lt;/strong\u0026gt;Act as a trusted advisor and strategic partner to Global Enterprise sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting. Follow and improve clear, efficient intake processes for new Sales Operations requests, ensuring effective prioritization and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership: \u0026lt;/strong\u0026gt;Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forge Strong Partnerships: \u0026lt;/strong\u0026gt;Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation: \u0026lt;/strong\u0026gt;Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovate with AI: \u0026lt;/strong\u0026gt;Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Excellence: \u0026lt;/strong\u0026gt;Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s Degree\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7+ years of experience\u0026lt;/strong\u0026gt; in Sales / Field Operations, ideally within a high-growth SaaS or AI company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Salesforce expertise\u0026lt;/strong\u0026gt;: reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional analytical and data modeling skills\u0026lt;/strong\u0026gt;: expert in Excel/Google Sheets; able to translate complex data into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong project management skills\u0026lt;/strong\u0026gt;: able to manage multiple projects from scope to delivery; organized and detail-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional communication\u0026lt;/strong\u0026gt;: clear, concise written and verbal skills; adept at presenting insights and recommendations to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic business acumen\u0026lt;/strong\u0026gt;: able to translate sales strategy into operational plans; proactive, structured problem-solver with good judgment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Clari, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Enterprise Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for Intercomrades, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $180,000 - $222,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7681157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3378521,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7681157,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105613","title":"Senior Sales Strategy \u0026 Operations Manager, AI Products","company_name":"Fin","first_published":"2026-03-06T10:15:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an analytical, curious, and impact-driven Senior Sales Operations \u0026amp;amp; Strategy Manager to join our Revenue Operations team. Our departmental mission is to serve as the critical bridge between Product and Sales, ensuring the effective, high-velocity commercial launch of our strategic AI products. This leader will operate as the primary strategic integrator across Product, Engineering, and GTM teams, directly owning the commercial success of our most ambitious new AI products in market. You will be responsible for moving us from fragmented Product / GTM planning to a unified, predictable launch machine, defining the \u0026#39;Sales Ready\u0026#39; gate, embedding GTM strategy early in the product lifecycle, and translating engineering velocity into commercial momentum. This is a pivotal role to architect and operationalize the connective tissue required to ensure every top-tier AI launch is a measurable commercial success, aligning with the company\u0026#39;s commitment to setting the standard for selling AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Fin’s\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive GTM Strategy \u0026amp;amp; Commercialization Ownership: \u0026lt;/strong\u0026gt;Serve as the Single Threaded Owner (STO) for GTM readiness on all Tier 1/2 AI product launches, reporting directly to senior GTM and Product leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic GTM Framework Design \u0026amp;amp; Enforcement: \u0026lt;/strong\u0026gt;Own, embed, and enforce the \u0026lt;em\u0026gt;Sales Ready\u0026lt;/em\u0026gt; minimum standard and parallel GTM strategy workstream into the Product Launch process, ensuring critical commercial components (segmentation, sales motion, compensation, reporting) are defined and operationalized well ahead of GA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market \u0026amp;amp; Competitive Strategy: \u0026lt;/strong\u0026gt;Lead market sizing (TAM/SAM/SOM) and competitive intelligence for new AI products, translating external market signals into concrete recommendations for Product and Sales strategy pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monetization \u0026amp;amp; Incentive Design Partnership: \u0026lt;/strong\u0026gt;Partner with Pricing and Sales Strategy/Compensation to define innovative incentive structures and compensation rules of engagement that drive adoption of new AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Alignment \u0026amp;amp; Execution: \u0026lt;/strong\u0026gt;Dismantle organizational silos by driving alignment across Sales, Product, Engineering, Finance, and Enablement to ensure consistent execution of the GTM strategy. Act as a strategic thought partner and proxy for the Sales Leader in Product/R\u0026amp;amp;D forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Performance Governance: \u0026lt;/strong\u0026gt;Define and track launch success metrics (pipeline, attach, adoption, retention, expansion), translating complex data into executive-ready strategic narratives for GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Project Leadership: \u0026lt;/strong\u0026gt;Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business, territory coverage models and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forge Strong Partnerships: \u0026lt;/strong\u0026gt;Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation: \u0026lt;/strong\u0026gt;Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovate with AI: \u0026lt;/strong\u0026gt;Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Excellence:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s Degree \u0026lt;/strong\u0026gt;in a relevant field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of progressive experience\u0026lt;/strong\u0026gt; in Sales Strategy, Revenue Operations, or GTM Commercialization in a complex AI or B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Expertise in Sales Strategy \u0026amp;amp; Operations: \u0026lt;/strong\u0026gt;Proven experience defining and operationalizing Sales teams / organizations, including segmentation, book carving, quota setting, incentive design, target setting and operational cadences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Expertise in GTM Strategy \u0026amp;amp; Lifecycle: \u0026lt;/strong\u0026gt;Proven experience defining and operationalizing GTM motions, including segmentation, sales plays, and launch readiness frameworks in partnership with Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence \u0026amp;amp; Influence: \u0026lt;/strong\u0026gt;Exceptional ability to distill complex topics into clear narratives and influence executive stakeholders (VP/C-level) across Sales / GTM, Product, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in AI/Consumption Models: \u0026lt;/strong\u0026gt;Deep understanding of AI product launches, usage-based pricing, and designing compensation/incentives to drive new product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Data Synthesis: \u0026lt;/strong\u0026gt;Highly comfortable with complex data sets, competitive intelligence (TAM/SAM/SOM), and synthesizing product, market, and sales data into actionable strategic pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Program Ownership: \u0026lt;/strong\u0026gt;Demonstrated track record of owning and driving large, cross-functional GTM initiatives from design through implementation and iteration, especially in product commercialization and compensation redesign cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Salesforce expertise\u0026lt;/strong\u0026gt;: reporting, dashboards, data integrity, user administration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional analytical and data modeling skills\u0026lt;/strong\u0026gt;: expert in Excel/Google Sheets; able to translate complex data into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau, Gong, Outreach, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with working closely with Enterprise Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI to enhance reporting, analysis, or workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237070,"name":"Revenue Operations","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7601731","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3358399,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7601731,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105014","title":"Senior Security Engineering Manager","company_name":"Fin","first_published":"2026-02-10T07:38:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Security Engineering Group ensures that Fin\u0026#39;s R\u0026amp;amp;D ships secure software and that the development environments that engineering teams operate in to do so remains safe. Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Fin for 25,000+ businesses through defining and holding the bar for the security of our product.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager of multi-disciplinary security engineering team you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the security of Fin\u0026#39;s engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product security features, helping our customers to maintain a healthy security posture in their use of the Fin product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security incidents at Fin, leading investigations and identifying improvements which reduce the risk of repeat incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with key stakeholders across our Infosec and engineering teams to define \u0026amp;amp; realize our security vision, strategy \u0026amp;amp; roadmaps for the Fin product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to shape and evolve our engineering culture by contributing to our engineering organization programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and supporting a team of engineers in their personal growth and career progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with performing security assessments to identify and mitigate software security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record in partnering closely with engineering teams, product managers and R\u0026amp;amp;D leadership to deliver pragmatic, secure product solutions \u0026amp;amp; processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in security incident response, managing or contributing to the containment, investigation and recovery of security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be supported?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will report to the Director of Security Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will buddy with another Dublin-based manager who will help you to onboard and get up to speed quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have a close group of management peers to collaborate with and learn from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We invest heavily in our Managers, supporting individual career development through training and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7601740","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3358399,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7601740,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105014","title":"Senior Security Engineering Manager","company_name":"Fin","first_published":"2026-02-10T07:38:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Security Engineering Group ensures that Fin R\u0026amp;amp;D ships secure software and that the development environments that engineering teams operate in to do so remains safe. Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Fin for 25,000+ businesses through defining and holding the bar for the security of our product.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager of multi-disciplinary security engineering team you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the security of Fin\u0026#39;s engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product security features, helping our customers to maintain a healthy security posture in their use of the Fin product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security incidents at Fin, leading investigations and identifying improvements which reduce the risk of repeat incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with key stakeholders across our Infosec and engineering teams to define \u0026amp;amp; realize our security vision, strategy \u0026amp;amp; roadmaps for the Fin product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to shape and evolve our engineering culture by contributing to our engineering organization programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and supporting a team of engineers in their personal growth and career progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with performing security assessments to identify and mitigate software security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record in partnering closely with engineering teams, product managers and R\u0026amp;amp;D leadership to deliver pragmatic, secure product solutions \u0026amp;amp; processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in security incident response, managing or contributing to the containment, investigation and recovery of security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will I be supported?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will report to the Director of Security Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will buddy with another Dublin-based manager who will help you to onboard and get up to speed quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have a close group of management peers to collaborate with and learn from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We invest heavily in our Managers, supporting individual career development through training and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5082494","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435712,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5082494,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Senior Software Engineer","company_name":"Fin","first_published":"2023-05-31T05:56:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Fin, you will be a Senior Software Engineer - someone who solves real customer problems through a\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://blog.intercom.com/run-less-software/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; smart and efficient application of your technical knowledge\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As an experienced engineer you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin\u0026#39;s backend infrastructure\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep\u0026lt;/span\u0026gt; knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\u0026#39;t know a language we use, that\u0026#39;s okay! We think great people can learn quickly or introduce us to better ways of working.)\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Distributed systems\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7262006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3250825,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7262006,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104899","title":"Senior Solutions Architect","company_name":"Fin","first_published":"2025-09-29T03:57:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Fin and our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R\u0026amp;amp;D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is deeply technical, customer-focussed, and excited about AI-powered customer service. You\u0026#39;ll help businesses unlock the full potential of Fin, ensuring seamless implementation and long-term success.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist customers in optimizing Fin, ensuring successful deployments and effective usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions, assess customer requirements and design scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R\u0026amp;amp;D teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a technical point of view to demonstrate Fin’s impact on customer support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customers internally, providing feedback to Product and Engineering to enhance Fin’s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical content, including documentation, integration guides, and knowledge-sharing resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise in APIs, integrations, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in REST APIs, JavaScript, HTML and CSS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI-driven automation, LLMs, and customer support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security reviews, compliance requirements, and enterprise IT environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solver who thrives in fast-paced environments and can manage multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Fin or similar customer support platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7594453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356546,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7594453,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105475","title":"Senior Solutions Engineer","company_name":"Fin","first_published":"2026-02-12T08:48:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__header\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;job__title\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s The Opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FIn is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Will I Be Doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Skills Do I Need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-RH1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7593406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356224,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7593406,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105483","title":"Solutions Engineer - LATAM (Portuguese Speaking)","company_name":"Fin","first_published":"2026-02-17T20:19:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portuguese Fluency required, Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the Greater Chicago Area is $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;146,750\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;- $193,500\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7624926","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3356224,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7624926,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105483","title":"Solutions Engineer - LATAM (Portuguese Speaking)","company_name":"Fin","first_published":"2026-02-17T20:19:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What’s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R\u0026amp;amp;D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery to identify and address our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional pre-sales experience by articulating Fin\u0026#39;s value and technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impactful, value-based solution reviews and in-depth technical sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead tailored Proof of Concepts (POCs) that showcase Fin\u0026#39;s capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with customers by approaching challenges with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commit to customer success, ensuring lasting value and proactively addressing challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portuguese Fluency required, Spanish also preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems independently while thriving in collaborative team environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills in a dynamic team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing POCs, RFPs, and addressing complex security questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing and able to travel occasionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The OTE range for candidates within the San Francisco Bay Area is $163\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;,000 - $215,000\u0026lt;/span\u0026gt;. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":237069,"name":"Customer Success \u0026 Solutions","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7920710","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441413,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7920710,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105538","title":"Staff AI Designer","company_name":"Fin","first_published":"2026-05-13T11:49:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;We’re looking for a Staff AI Product Designer to shape what our AI does, how it behaves, and how it fits into real user workflows.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You’ll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is not a traditional product design role. You’ll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world—similar to emerging “AI Model Designer” roles, but more deeply embedded in product.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What You’ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;1. Define AI capabilities (the “what and why”)\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and pattern match high-value opportunities for AI across the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI should do—and just as importantly, what it should not do, making hard or unpopular calls when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear boundaries for autonomy vs human control\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;2. Design AI behavior, orchestration, and system logic\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI-driven workflows and agentic systems that operate across real-world scenarios and over time, including multi-step and agent-to-agent interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish decision frameworks: when systems should act, ask, escalate, or defer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for uncertainty, failures, and edge cases as core system behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply design principles and heuristics to shape how AI systems behave and make decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure systems remain coherent and predictable, even as complexity scales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;3. Shape human + AI workflows and end-to-end experience\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design experiences for users who are increasingly managing AI systems and agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design how AI integrates into real user workflows, not just isolated interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the role of the human in the loop: where users guide, review, or override\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure users can understand, trust, and recover from system failures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product designers to continuously shape and adapt the product experience as underlying systems evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;4. Define quality, evaluation, and reliability\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define what “good” looks like (e.g. trust, accuracy, effort reduction, and whether outputs are structured and usable in context)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design evaluation scenarios and feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse outputs to identify failure modes and system weaknesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for reliability at the system level, preventing agentic breakdowns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How You’ll Work\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape direction from the earliest stages of zero-to-one problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence across teams without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in a highly autonomous, fast-moving environment with evolving constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead ambiguous, in-flight work—making calls on when to adapt the product vs. push on system improvements as things evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a bridge between AI research, technical capabilities, and user needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with ML scientists, PMs, and product designers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and run focused experiments that isolate variables and generate clear insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to system behaviour by regularly reviewing outputs and raising the bar on quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We’re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment—you consistently make high-quality calls on what to build and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on zero-to-one products and comfort operating through ambiguity and rapid change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of LLMs and their limitations, along with a grounding in traditional ML approaches and when to use them instead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining design principles, heuristics, or evaluation criteria for AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards for quality, with a track record of identifying where AI systems break down in real-world use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scientific mindset—you can design experiments that isolate variables and produce meaningful insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker: you’re happier designing behaviours and flows than polishing interfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re open to non-traditional backgrounds (e.g. product managers, engineers, or others) if you have strong product sense and a track record of representing user needs in technical systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What This Role Is Not\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will not be training models or building ML infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will not be responsible for backend architecture or performance optimisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will only occasionally design UI—this is not the focus of the role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;You will influence all of these—but your primary responsibility is defining what should be built, how it should behave, and how it performs in the real world.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;Why This Role Is Compelling\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll join a mature AI discipline operating at the frontier. Fin already has an established AI Design team and strong cross-functional understanding of this role, so you can focus on building rather than justifying your value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won’t be “adding AI to a product.” The quality of our AI is the quality of our product. This is a technical, hands-on role where you have the satisfaction of working with tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll shape product direction, not just execution. You’ll operate upstream in a high-autonomy environment with real ownership over outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7917235","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441413,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7917235,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105538","title":"Staff AI Designer","company_name":"Fin","first_published":"2026-05-13T11:49:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;We’re looking for a Staff AI Product Designer to shape what our AI does, how it behaves, and how it fits into real user workflows.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You’ll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is not a traditional product design role. You’ll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world—similar to emerging “AI Model Designer” roles, but more deeply embedded in product.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;What You’ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;1. Define AI capabilities (the “what and why”)\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and pattern match high-value opportunities for AI across the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI should do—and just as importantly, what it should not do, making hard or unpopular calls when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear boundaries for autonomy vs human control\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;2. Design AI behavior, orchestration, and system logic\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI-driven workflows and agentic systems that operate across real-world scenarios and over time, including multi-step and agent-to-agent interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish decision frameworks: when systems should act, ask, escalate, or defer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for uncertainty, failures, and edge cases as core system behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply design principles and heuristics to shape how AI systems behave and make decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure systems remain coherent and predictable, even as complexity scales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;3. Shape human + AI workflows and end-to-end experience\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design experiences for users who are increasingly managing AI systems and agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design how AI integrates into real user workflows, not just isolated interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the role of the human in the loop: where users guide, review, or override\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure users can understand, trust, and recover from system failures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product designers to continuously shape and adapt the product experience as underlying systems evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;4. Define quality, evaluation, and reliability\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define what “good” looks like (e.g. trust, accuracy, effort reduction, and whether outputs are structured and usable in context)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design evaluation scenarios and feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze outputs to identify failure modes and system weaknesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for reliability at the system level, preventing agentic breakdowns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How You’ll Work\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape direction from the earliest stages of zero-to-one problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence across teams without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in a highly autonomous, fast-moving environment with evolving constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead ambiguous, in-flight work—making calls on when to adapt the product vs. push on system improvements as things evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a bridge between AI research, technical capabilities, and user needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate deeply with ML scientists, PMs, and product designers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and run focused experiments that isolate variables and generate clear insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to system behavior by regularly reviewing outputs and raising the bar on quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We’re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment—you consistently make high-quality calls on what to build and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on zero-to-one products and comfort operating through ambiguity and rapid change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of LLMs and their limitations, along with a grounding in traditional ML approaches and when to use them instead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining design principles, heuristics, or evaluation criteria for AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards for quality, with a track record of identifying where AI systems break down in real-world use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scientific mindset—you can design experiments that isolate variables and produce meaningful insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker: you’re happier designing behaviors and flows than polishing interfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re open to non-traditional backgrounds (e.g. product managers, engineers, or others) if you have strong product sense and a track record of representing user needs in technical systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What This Role Is Not\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will not be training models or building ML infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will not be responsible for backend architecture or performance optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will only occasionally design UI—this is not the focus of the role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;You will influence all of these—but your primary responsibility is defining what should be built, how it should behave, and how it performs in the real world.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;Why This Role Is Compelling\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll join a mature AI discipline operating at the frontier. Fin already has an established AI Design team and strong cross-functional understanding of this role, so you can focus on building rather than justifying your value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won’t be “adding AI to a product.” The quality of our AI is the quality of our product. This is a technical, hands-on role where you have the satisfaction of working with tight feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll shape product direction, not just execution. You’ll operate upstream in a high-autonomy environment with real ownership over outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811},{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7464291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7464291,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR103483","title":"Staff AI Product Manager","company_name":"Fin","first_published":"2025-12-12T04:36:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin\u0026#39;s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Fin\u0026#39;s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7377200","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289023,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7377200,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR103483","title":"Staff AI Product Manager","company_name":"Fin","first_published":"2025-11-20T08:26:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin\u0026#39;s AI platform and AI agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin\u0026#39;s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a major part of our AI product surface. You’ll own an important area of Fin\u0026#39;s AI platform or AI agent and be accountable for its vision, strategy, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Fin platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why you\u0026#39;ll love it here\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have real autonomy, real impact, and real responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help build the next generation of customer service through the power of AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help shape the future of AI PM craft at Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7960889","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456515,"location":{"name":"San Francisco, California"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7960889,"updated_at":"2026-06-02T10:50:41-04:00","requisition_id":"JR105926","title":"Staff Creative Copywriter","company_name":"Fin","first_published":"2026-05-29T10:14:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an exceptional \u0026lt;strong\u0026gt;Staff Creative Copywriter\u0026lt;/strong\u0026gt; to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin\u0026#39;s brand and products to life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of copywriting experience, ideally including B2B SaaS or tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing and collaborating with senior creative, marketing, and product stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to mentor and inspire other creatives while remaining hands-on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with design collaboration tools such as Figma, and appreciation for writing to design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12870,"name":"Marketing","child_ids":[],"parent_id":237068}],"offices":[{"id":8184,"name":"San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7310770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7310770,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104334","title":"Staff Forward Deployed Engineer","company_name":"Fin","first_published":"2025-10-09T12:09:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the chance to steer R\u0026amp;amp;D and Go-To-Market teams in a fast-paced environment, this role is for you.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You set the high bar for cross-functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decisive and pragmatic: know when to prototype and ship fast yourself, and when to escalate or delegate. Always keeping quality high and business goals front-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who tailors the message to any audience. Can easily talk to engineers and non-technical audiences about the same topics at the right level of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7462110","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3237042,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7462110,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104334","title":"Staff Forward Deployed Engineer","company_name":"Fin","first_published":"2025-12-11T10:24:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re looking for ownership, creativity, and the chance to steer R\u0026amp;amp;D and Go-To-Market teams in a fast-paced environment, this role is for you.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption of Fin by helping prospects unlock the power of Fin\u0026#39;s AI capabilities to automate and scale their support operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You set the high bar for cross-functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Fin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decisive and pragmatic: know when to prototype and ship fast yourself, and when to escalate or delegate. Always keeping quality high and business goals front-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient using and writing REST APIs to integrate systems effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who tailors the message to any audience. Can easily talk to engineers and non-technical audiences about the same topics at the right level of detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;content\u0026quot;\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33691,"name":"R\u0026D","child_ids":[252918,12869,88278,73531,73532,230639,230640],"parent_id":null}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3254929,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7271914,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist","company_name":"Fin","first_published":"2025-09-24T10:35:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We\u0026#39;re committed to an inclusive and diverse Fin! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6654793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2186921,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6654793,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Machine Learning Scientist ","company_name":"Fin","first_published":"2025-02-22T04:11:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fin\u0026#39;s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas where ML can create value for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis and research - Deeply understand the problem area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform offline evaluation to gather evidence an algorithm will work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineers to bring prototypes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, measure \u0026amp;amp; socialize learnings to inform iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with the rest of team, and others, to build excellent ML products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills might I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years applied ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous background in a senior/staff role (data science, software development or academic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both within engineering teams and across disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically have advanced education in ML or related field (e.g. MSc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scientific thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD or other experience in a research environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stats or math background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization, data skills, SQL, matplotlib, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862042","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862042,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is hiring an exceptional Staff/Principal level Product\u0026amp;nbsp; Designer to push the boundaries of product craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7862038","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3096485,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7862038,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff/Principal Product Designer","company_name":"Fin","first_published":"2026-04-28T11:12:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Fin is hiring an exceptional Staff/Principal level Product\u0026amp;nbsp; Designer to push the boundaries of product craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you should join Fin today\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fin, design is in our DNA. With 60+ designers across R\u0026amp;amp;D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here,\u0026amp;nbsp;designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product\u0026amp;nbsp;design, there’s no better place to be.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the\u0026amp;nbsp;quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for\u0026amp;nbsp;direction—this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must Have Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a world-class IC designer who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has shipped complex, high-quality software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balances speed and detail—knows when to move fast and when to obsess over\u0026amp;nbsp;the last 1%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks end-to-end—from big-picture systems thinking to the smallest interaction\u0026amp;nbsp;detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands engineering and can build prototypes to communicate ideas (Framer,\u0026amp;nbsp;Loveable, Windsurf, Vercel, Figma, code etc...).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has taste. You know what great design looks and feels like, and you push to get\u0026amp;nbsp;there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can tell a compelling story—articulating your decisions with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with agency, ownership, and autonomy—doesn’t wait to be told what to\u0026amp;nbsp;do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who This Role Is Not For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\nThis role is not for you if:\u0026amp;nbsp;\u0026lt;br\u0026gt;● You prefer strategy, research or system design over execution—this is a craft-heavy role. \u0026lt;br\u0026gt;● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. \u0026lt;br\u0026gt;● You don’t obsess over details—we’re looking for someone who sweats the pixels. \u0026lt;br\u0026gt;● You primarily work on marketing sites—this role is about designing deep, functional software experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Day-to-Day Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;● Owning end-to-end design for high-impact product areas from concept to execution. \u0026lt;br\u0026gt;● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. \u0026lt;br\u0026gt;● Sketching, prototyping, and testing ideas at different fidelities to validate decisions. \u0026lt;br\u0026gt;● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. \u0026lt;br\u0026gt;● Maintaining high standards of craft while balancing speed and execution. \u0026lt;br\u0026gt;● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.\u0026lt;/div\u0026gt;\n\u0026lt;h2 class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;You’ll know you’re successful if:\u0026amp;nbsp;\u0026lt;br\u0026gt;1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. \u0026lt;br\u0026gt;2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. \u0026lt;br\u0026gt;3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. \u0026lt;br\u0026gt;4. Engineers love working with you. Your designs are considered, clear, and easy to implement. \u0026lt;br\u0026gt;5. Your peers trust your judgment. When you push for quality, people listen.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Interview Process \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire\u0026amp;nbsp;\u0026lt;br\u0026gt;process to be no more than 4 weeks from start to finish. You’ll meet with various members of\u0026amp;nbsp;our team and have the opportunity to fully validate that Intercom and the role is the right fit \u0026lt;br\u0026gt;for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":230640,"name":"Product Design","child_ids":[],"parent_id":88278}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386430","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386430,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":6386429,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer ","company_name":"Fin","first_published":"2024-11-09T19:19:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at \u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt;intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Play an active role in hiring, mentoring and career development of other engineers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You will have experience with Distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393955,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy and flexible holidays so you can take time off when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295473,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393950,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:41:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relocation support for those moving to our offices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7393922","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295461,"location":{"name":"Berlin, Germany"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7393922,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer, AI","company_name":"Fin","first_published":"2025-11-13T09:42:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for Staff Product Engineers to join the AI Group to build Fin\u0026#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team\u0026#39;s dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we\u0026#39;d love to hear from you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Product Engineers in the AI Group\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the systems that power Fin\u0026#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, and implementation and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the hiring, mentoring, and career development of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Profile we’re looking for\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;These are meant to be indicative, not hard requirements.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience shipping high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can demonstrate significant impact in the work that you have done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong willingness to fight for good outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards progress over perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science, Maths or Statistics or related discipline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in data analytics, or statistical role\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary, annual bonus and equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off above statutory minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252918,"name":"AI Group","child_ids":[],"parent_id":33691}],"offices":[{"id":304598,"name":"Berlin, Germany","location":"Berlin, Berlin, Germany","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7735830","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2435721,"location":{"name":"Dublin, Ireland; London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7735830,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Engineer - Growth","company_name":"Fin","first_published":"2026-03-19T11:58:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer in our Growth organization, you will be a technical leader within a team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be joining our Growth organization as part of our \u0026lt;strong\u0026gt;Self‑Serve team. \u0026lt;/strong\u0026gt;This team owns the end‑to‑end, no‑touch customer journey – from discovering Fin, to signing up, onboarding, trialling, and upgrading – entirely through the product, without ever talking to Sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team runs high‑impact experiments and builds product experiences that improve the self‑serve funnel (sign‑up → trial → paid), drive product adoption, reduce churn, and ultimately deliver uplift in self‑serve revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Their mission is to grow and retain the self‑serve customer base and they work cross‑functionally with Marketing, Web, GTM, and other Growth teams (Billing, Pricing and Packaging, etc). They sit very close to the revenue line, with clear ownership of self‑serve ARR and expansion\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about our engineering culture at\u0026lt;a href=\u0026quot;http://intercom.engineering/\u0026quot;\u0026gt; intercom.engineering\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an experienced engineer you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellence\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Even better if you have experience in similar Growth organizations or in parts of the business that have commercial impact and responsibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant, demonstrated impact that your work has had on the product and/or the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have experience with Distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as the primary technical leader for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12869,"name":"Engineering","child_ids":[],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811},{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5379326","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2682231,"location":{"name":"London, England"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5379326,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Manager","company_name":"Fin","first_published":"2023-09-21T11:52:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Staff Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":24815,"name":"London, England","location":"London, Greater London, England, United Kingdom","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/5663720","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2592993,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":5663720,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"EVERGREEN","title":"Staff Product Manager ","company_name":"Fin","first_published":"2024-01-31T14:52:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Staff Product Manager\u0026lt;/strong\u0026gt; to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What will I be doing?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for a significant product area or leading an important project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate impact through quantitative and qualitative measures, both in beta and after full release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the quality of your product area, ensuring every release delivers world-class software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in your team or projects by role-modelling our company values and R\u0026amp;amp;D principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What skills do I need?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sharp Customer Focus \u0026amp;amp; Problem Framing - \u0026lt;/strong\u0026gt;able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Roadmaps - \u0026lt;/strong\u0026gt;define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Product Judgment -\u0026lt;/strong\u0026gt; skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build World-Class Product - \u0026lt;/strong\u0026gt;able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Tech - \u0026lt;/strong\u0026gt;Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency - \u0026lt;/strong\u0026gt;Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome Oriented - \u0026lt;/strong\u0026gt;define, fight for and share progress against the customer and business impact of your product area or project.\u0026amp;nbsp;Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":88278,"name":"Product","child_ids":[230639,230640],"parent_id":33691}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7122157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3207280,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7122157,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR104481","title":"Technical Support Engineer","company_name":"Fin","first_published":"2025-07-31T04:04:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Fin\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Fin. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin’s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin’s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $81,000 - $98,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7915211","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3440729,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7915211,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"P-03720","title":"Technical Support Engineer (Saturday - Wednesday)","company_name":"Fin","first_published":"2026-05-12T06:08:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or \u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;jobs at Fin\u0026lt;/a\u0026gt;, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Fin. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged\u0026amp;nbsp; to bring ideas and feedback to the table on how things could be better for our team and/or our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin\u0026#39;s values, strategy, and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate FIn\u0026#39;s Values in your work and alignment with the company vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! \u0026lt;a href=\u0026quot;https://www.intercom.com/blog/please-apply/\u0026quot;\u0026gt;Imposter syndrome\u0026lt;/a\u0026gt; is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of technical support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST API, SDKs \u0026amp;amp; Webhooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at + enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on + action feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Completion of technical coding bootcamps, programs, courses, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a troubleshooting environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding code syntax or use of specifically supported frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring our supported iOS/Android Plugins (mobile SDKs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with native mobile development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity in a fast-growing start-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - we reward great work!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension scheme \u0026amp;amp; match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBooks are our standard, but we also offer Windows for certain roles when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":8185,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":85811}]},{"absolute_url":"https://job-boards.greenhouse.io/intercom/jobs/7366132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3284683,"location":{"name":"Chicago, Illinois"},"metadata":[{"id":12214574,"name":"Sales Team","value":null,"value_type":"single_select"}],"id":7366132,"updated_at":"2026-06-01T11:02:47-04:00","requisition_id":"JR105071","title":"Technical Support Specialist","company_name":"Fin","first_published":"2025-11-04T13:21:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://fin.ai/\u0026quot;\u0026gt;Fin\u0026lt;/a\u0026gt; is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What\u0026#39;s the opportunity?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next \u0026lt;strong\u0026gt;Technical Support Specialist \u0026lt;/strong\u0026gt;will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Support Specialist, you\u0026#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You\u0026#39;ll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What will I be doing?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning customer communications and issues from initial contact until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your first 6 months will look like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 30 days you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete company onboarding, becoming familiar with Fin\u0026#39;s values, strategy, and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication about your training progress and needs/questions that arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 60 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to complete CS trainings and pass relevant assessments successfully and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership in the execution of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive QA reviews and action feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully meet KPI targets and/or goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Fin\u0026#39;s Values in your work and alignment with the company vision and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What skills do I need?\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4+ years of technical support experience, ideally within a software/SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of tech fundamentals \u0026amp;amp; modern day tools (Slack, Chrome, Coda, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Fin\u0026#39;s REST API.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus (excels at \u0026amp;amp; enjoys helping customers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (ability to question, clarify, empathize, use appropriate tone \u0026amp;amp; language, personable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving skills (ability to think critically and learn on-the-fly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and utilize resources to answer questions on baseline topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take on \u0026amp;amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus skills \u0026amp;amp; attributes\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using Fin, or similar SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as Tier 2 or similar level of support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coaching \u0026amp;amp; mentoring teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in helping customers make the most of their current subscriptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about leveraging AI to enhance support experiences and drive team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See support as an exciting opportunity to solve daily customer related puzzles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like finding ways to work smarter, not just harder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are hungry to learn, iterate, and help build something great.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback \u0026amp;amp; kudos about it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular compensation reviews - great work is rewarded!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited access to Claude Code and best-in-class AI tools; experimentation \u0026amp;amp; building is encouraged \u0026amp;amp; celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Parental Leave Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan \u0026amp;amp; match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office bicycle storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun events for employees, friends, and family!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Proof of eligibility to work in the United States is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for candidates within the Greater Chicago Area is $62,000 - $74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policies\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.intercom.com/careers\u0026quot;\u0026gt;core values\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":12876,"name":"Customer Support","child_ids":[],"parent_id":237068}],"offices":[{"id":15648,"name":"Chicago, IL","location":"Chicago, IL, United States","child_ids":[],"parent_id":85810}]}],"meta":{"total":153}}