{"jobs":[{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6237469004\u0026gh_jid=6237469004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5233319004,"location":{"name":"Southeast USA"},"metadata":null,"id":6237469004,"updated_at":"2026-10-28T12:07:58-04:00","requisition_id":"1834","title":"Account Executive – Anthropic/AI Services-Southeast US","company_name":"NewRocket","first_published":"2026-10-28T12:05:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Account Executive – Anthropic Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket\u0026amp;nbsp;\u0026lt;/strong\u0026gt;brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Anthropic Partner and ServiceNow Global Partner Award Winner, NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a high-performing Enterprise Account Executive to drive net-new business and expand strategic relationships for Anthropic consulting, implementation, and advisory services. This role is designed for a proven hunter who excels at opening doors, creating opportunities, and helping enterprise organizations realize business value through AI adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has a strong track record of selling AI, generative AI, or emerging technology solutions into large enterprises, building pipeline from scratch, and consistently exceeding sales targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans focused on acquiring new enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prospect, and engage senior business and technology leaders across target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a healthy pipeline through outbound prospecting, partner engagement, events, referrals, and account-based strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position the business value of Anthropic-powered solutions, translating technical capabilities into measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from discovery through negotiation and close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted relationships with executive sponsors, including CIOs, CTOs, CDOs, business unit leaders, and AI governance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with solution architects, delivery teams, and partner ecosystems to develop compelling proposals and business cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasting, pipeline hygiene, and account activity within CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve or exceed quarterly and annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of enterprise technology sales experience with a history of exceeding quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success selling AI, generative AI, data, cloud, or related technology solutions into enterprise organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to penetrate net-new accounts and create pipeline through proactive prospecting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex enterprise sales cycles involving multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to communicate value to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of developing account strategies that drive revenue growth and long-term customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent consultative selling, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Anthropic, large language model (LLM), agentic AI, or AI transformation services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise AI use cases, governance, security, and responsible AI frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with hyperscalers, systems integrators, or enterprise software providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDICC, Challenger, Command of the Message, or similar sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM and sales engagement platforms such as Salesforce, Gong, or Outreach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success Profile\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate is:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relentlessly curious and customer-focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with a strong hunter mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at uncovering business challenges and aligning AI solutions to strategic outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity in a fast-moving market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, disciplined, and accountable for results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com \u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018046004,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6237469004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6003529004\u0026gh_jid=6003529004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5157931004,"location":{"name":"Remote - East"},"metadata":null,"id":6003529004,"updated_at":"2026-09-10T14:12:35-04:00","requisition_id":"1619","title":"Account Executive - ServiceNow Consulting Services- (Media Vertical/Eastern Region)","company_name":"NewRocket","first_published":"2026-05-26T09:33:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Account Executive (Media Vertical/Eastern Region)- Consulting Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is one of the largest pure-play ServiceNow partners. We are uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is proud to be an Anthropic partner/vendor.\u0026lt;/strong\u0026gt; Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Career\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive focused on Media, you will drive new business across broadcast, streaming, publishing, and entertainment companies navigating significant structural change. Content consolidation, M\u0026amp;amp;A-driven integration debt, and the shift to direct-to-consumer models are creating real demand for workflow transformation. Your territory will be anchored on the East Coast, with target accounts including Comcast, NBCUniversal, Paramount, and AMC Networks -- companies managing complex operating environments where ServiceNow has a clear and defensible value story. If you understand how media companies operate, have existing relationships in the sector, and know how to position ServiceNow as a platform for operational scale, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and execute territory plans across a defined set of media accounts, including near-term pipeline opportunities and longer-horizon relationship development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with key executive buyers -- CIO, COO, CFO, CDO -- particularly within companies undergoing post-merger integration or platform consolidation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position ServiceNow and AI-enabled workflow solutions in the context of media-specific operating challenges: rights management, production workflows, content supply chain, and workforce transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a healthy, qualified pipeline and deliver accurate biweekly forecasts to sales leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor competitive landscape, market conditions, and platform developments relevant to the media sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a sector SME, staying current on ServiceNow capabilities, industry trends, and client priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6 years selling ServiceNow solutions or competing SaaS platforms, with direct experience in media, entertainment, or adjacent sectors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Existing relationships with technology buyers at broadcast, streaming, publishing, or entertainment companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell consulting and advisory services, not just software licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with post-merger integration dynamics and how they drive technology consolidation decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI and agentic workflow positioning; ability to connect platform capabilities to operational outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proven track record of building pipeline from scratch, not inheriting it\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable managing multiple concurrent sales cycles from initial qualification through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;East Coast based; willingness to travel to client sites as the coverage model requires\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Business, Technology, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow certifications preferred; industry-specific credentials a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018046004,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6003529004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6148896004\u0026gh_jid=6148896004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5202768004,"location":{"name":"Remote - PST"},"metadata":null,"id":6148896004,"updated_at":"2026-08-31T20:28:44-04:00","requisition_id":"1719","title":"Account Executive - Telecom, Media and Technology- Consulting Services","company_name":"NewRocket","first_published":"2026-08-24T15:03:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Account Executive (TMT) - Bay Area California\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is one of the largest pure-play ServiceNow partners. We are uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is proud to be an Anthropic partner/vendor.\u0026lt;/strong\u0026gt; Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive focused on Technology, you will drive new business across software, cloud infrastructure, semiconductor, and platform companies operating in one of the most demanding buying markets in the world. Pressure to adopt AI responsibly, cost discipline after a decade of expansion, and the consolidation of sprawling internal tooling are creating real demand for workflow transformation. Your territory will be anchored in the San Francisco Bay Area on a designated set of named technology accounts — complex operating environments where NewRocket\u0026#39;s workflow and AI services have a clear and defensible value story.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hunting seat. You will own a named list of accounts, build pipeline sourced via multiple channels including direct prospecting, partner-driven, marketing-supported, and events. You will carry a new-business number. If you understand how technology companies actually run, have existing relationships in the sector, and can position workflow and AI-enabled services as a path to operational scale rather than a platform purchase, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Impact\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and execute territory plans across a designated set of named technology accounts, covering near-term pipeline opportunities and longer-horizon relationship development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect directly and relentlessly, self-sourcing pipeline through outbound calling, email, social selling, industry events, and your own network, as well as working the parnterships channel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with key executive buyers — CIO, CTO, COO, CISO, CFO — particularly within companies consolidating platforms, absorbing acquisitions, or scaling AI into production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position NewRocket\u0026#39;s workflow and AI services against technology-sector operating challenges: engineering and IT service operations, security operations, developer and employee experience, customer support at scale, and data readiness for AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sell the full services portfolio — advisory, implementation, expansion, and managed services, including agentic and AI-enabled workflow engagements — with ServiceNow and Anthropic as platforms you lead with, not the whole conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a healthy, qualified pipeline and deliver accurate biweekly forecasts to sales leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the competitive landscape, market conditions, and platform and AI developments relevant to the technology sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a sector SME, staying current on NewRocket\u0026#39;s offerings, ServiceNow capabilities, Anthropic capabilities, industry trends, and client priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your Experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years selling ServiceNow-related service, automation, or AI services, or competing SaaS platforms, with direct experience in technology or adjacent sectors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working fluency across two or more core ServiceNow domains such as ITSM, ITOM, CSM, HRSD, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Existing relationships with technology buyers at software, cloud, semiconductor, or platform companies in the Bay Area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell consulting and advisory services, not just software licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI and agentic workflow positioning, and the ability to connect platform capabilities to operational outcomes; this is a strong preference for the role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building pipeline from scratch rather than inheriting it — direct prospecting is a must-have in this seat, and we will ask you to walk us through deals you personally sourced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable managing multiple concurrent sales cycles from initial qualification through close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;San Francisco Bay Area based, with willingness to travel to client sites as the coverage model requires\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Education and Certifications\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Business, Technology, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow certifications preferred; AI, cloud, or industry-specific credentials a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018046004,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6148896004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6162224004\u0026gh_jid=6162224004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204875004,"location":{"name":"Western Europe - Remote"},"metadata":null,"id":6162224004,"updated_at":"2026-08-31T20:28:46-04:00","requisition_id":"1735","title":"Agentic AI Architect-Anthropic-Netherlands/EMEA","company_name":"NewRocket","first_published":"2026-08-25T16:56:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Architect-Anthropic Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions. Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For an Agentic AI Architect, this partnership represents an opportunity to work at the forefront of enterprise AI—designing scalable, secure, and high-value solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, business processes, and mission-critical workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is hiring an experienced Agentic AI Architect to support a large global client and help shape, design, and deploy enterprise AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines AI/ML architecture, generative AI engineering, data engineering, cloud solution design, and technical leadership. You will be responsible for defining scalable architectures for AI and machine learning applications, including predictive analytics, natural language processing, retrieval-augmented generation (RAG), intelligent automation, and agentic AI systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings strong hands-on expertise in Python, SQL, cloud services, databases, big-data technologies, and modern machine learning frameworks. You will also have practical experience designing LLM-powered applications that safely connect models to enterprise knowledge, systems, APIs, and workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with client stakeholders, NewRocket consultants, ServiceNow teams, data engineers, and AI/ML engineers to translate business needs into secure, reliable, and production-ready AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are #GoingBeyond. Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI/ML Architecture \u0026amp;amp; Solution Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, develop, deploy, and maintain scalable AI and machine learning solutions for enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define end-to-end solution architectures spanning data ingestion, data preparation, model selection, orchestration, APIs, workflow integrations, user experiences, monitoring, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business and technical stakeholders to identify high-value AI opportunities and translate requirements into actionable technical designs and delivery roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions for predictive analytics, classification, clustering, forecasting, anomaly detection, recommendation, and intelligent automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish technical standards, reference architectures, reusable patterns, and best practices for enterprise AI delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, architecture workshops, design reviews, proof-of-concepts, and client demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generative AI, Anthropic \u0026amp;amp; LLM Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement enterprise generative AI applications using Claude, the Anthropic API, and other LLM platforms when appropriate for the business use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering practices, including instruction design, few-shot examples, role definition, structured inputs and outputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect retrieval-augmented generation (RAG) solutions that securely ground model outputs in approved enterprise documents, knowledge bases, databases, and other data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design document ingestion, chunking, embedding, vector search, retrieval, reranking, citation, and response-generation patterns for enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and integrate AI capabilities using structured outputs, tool use/function calling, APIs, and workflow orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and recommend the appropriate balance of LLMs, traditional machine learning, deterministic automation, enterprise search, and human decision-making for each use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude releases, Anthropic implementation guidance, responsible AI principles, and enterprise AI best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic partner enablement, technical training, and product education as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to clients and conferences as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; Workflow Orchestration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement agentic AI systems that can reason over enterprise context, use authorized tools, execute multi-step tasks, and coordinate work across enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI agents with defined roles, task boundaries, tool permissions, memory and context strategies, approval gates, fallback paths, and escalation mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop agentic workflows that integrate with ServiceNow, enterprise APIs, cloud services, databases, collaboration platforms, and operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement human-in-the-loop controls for sensitive, high-impact, low-confidence, or exception-based actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design safeguards to prevent unintended tool execution, unauthorized data access, prompt injection, unsafe outputs, and uncontrolled autonomous behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate agent effectiveness through task-completion rates, quality, reliability, latency, cost, safety, and user-adoption measures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Machine Learning, NLP \u0026amp;amp; Data Science\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, train, validate, deploy, and monitor machine learning models for predictive analytics, classification, clustering, and related use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI and ML solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop NLP capabilities using Hugging Face transformer models and cloud AI services for text classification, summarization, sentiment analysis, entity extraction, and document intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, adapt, and where appropriate fine-tune open-source or client-approved models for targeted use cases; apply prompt engineering, RAG, and tool use as preferred strategies when model fine-tuning is not appropriate or available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large language models for conversational AI, text generation, summarization, knowledge assistance, workflow automation, and decision support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-processing and feature-engineering pipelines that support reliable model training, testing, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud, Data Engineering \u0026amp;amp; Platform Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI solutions using cloud platforms including AWS (e.g., SageMaker, Lambda, S3), Microsoft Azure, and Google Cloud Platform (e.g., Vertex AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations between AI services, ServiceNow, enterprise applications, APIs, identity providers, databases, document repositories, and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting services, APIs, microservices, automation logic, and integration components required to operationalize AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with big-data technologies such as Apache Spark and Snowflake for large-scale data processing, analytics, and AI data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize ETL/ELT pipelines for data ingestion, transformation, validation, quality management, governance, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL, MySQL, PostgreSQL, MongoDB, and comparable technologies for data modeling, database management, query optimization, and data warehousing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply secure engineering practices for authentication, authorization, secrets management, encryption, logging, error handling, and access controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Governance \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish evaluation frameworks, test suites, representative datasets, and regression-testing practices for AI, ML, and agentic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize solution quality across relevance, accuracy, groundedness, safety, task completion, model behavior, latency, cost, reliability, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement observability, monitoring, tracing, alerting, and feedback loops for production AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define practical governance approaches for data privacy, sensitive-data handling, model access, auditability, model limitations, and responsible AI usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement controls for role-based access, data permissions, grounded responses, source attribution, output validation, exception handling, and human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document architecture decisions, AI-system behavior, limitations, risk controls, operating procedures, and support requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow, Automation \u0026amp;amp; Enterprise Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled workflow automations and intelligent experiences within ServiceNow and connected enterprise ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support chatbot, virtual-agent, employee-support, customer-service, IT operations, knowledge-management, and workflow-automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate AI solutions with ServiceNow capabilities such as workflow automation, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, knowledge management, and enterprise data sources, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI automation solutions using collaboration platforms and cloud AI services, including Microsoft Teams and Azure AI, where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable implementation patterns, agent designs, integration components, evaluation assets, and accelerators that strengthen NewRocket’s AI Foundry capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Visualization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create interactive data visualizations and executive-ready reporting using tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and measurement frameworks that help stakeholders understand AI adoption, workflow outcomes, business value, operational performance, and model quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the definition and tracking of KPIs that demonstrate measurable value from AI-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience applying AI, machine learning, data science, software engineering, or intelligent automation technologies to practical enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding expertise in Python and SQL, with hands-on experience using ML frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting or delivering AI/ML, LLM, RAG, conversational AI, agentic AI, or AI-powered automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of algorithms, object-oriented programming, functional design principles, software architecture, and API-based integration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM concepts and application-development patterns, including prompt engineering, context management, tokens, embeddings, vector search, RAG, tool use, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with data-science libraries such as Pandas, NumPy, Matplotlib, and Seaborn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and/or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with big-data processing and cloud data platforms, including Apache Spark and Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP experience using Hugging Face, transformer models, cloud AI services, or comparable technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of database management, query optimization, data warehousing, ETL/ELT pipelines, and data-quality practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of responsible AI practices, including privacy, security, human oversight, hallucination mitigation, prompt-injection defenses, model limitations, and governed deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, architectural, problem-solving, communication, and stakeholder-management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across client, consulting, engineering, product, data, and AI/ML teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and adapt quickly as AI technologies, enterprise requirements, and client needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic \u0026amp;amp; Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Claude, the Anthropic API, Anthropic Console, Claude Code, or Anthropic-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of Anthropic Academy courses, partner enablement, technical training, or equivalent experience building Claude-powered enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Claude capabilities such as long-context processing, document analysis, tool use, structured outputs, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts and secure patterns for connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; LLM Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI agents, multi-agent systems, AI orchestration workflows, and human-in-the-loop operating models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, semantic retrieval, enterprise search, embeddings, document ingestion, reranking, and RAG evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI observability, tracing, prompt/version management, evaluation frameworks, guardrails, model monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MLOps, LLMOps, CI/CD, Docker, Kubernetes, infrastructure as code, and production cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence/Machine Learning, Engineering, or a related technical field; equivalent relevant experience will also be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree or relevant AI, cloud, data, ServiceNow, or Anthropic certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4037194004,"name":"1NRNL","location":"Netherlands","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6162224004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6161643004\u0026gh_jid=6161643004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204721004,"location":{"name":"UK - Remote"},"metadata":null,"id":6161643004,"updated_at":"2026-08-31T20:28:46-04:00","requisition_id":"1733","title":"Agentic AI Architect-Anthropic-UK","company_name":"NewRocket","first_published":"2026-08-25T16:57:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Architect-Anthropic Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions. Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For an Agentic AI Architect, this partnership represents an opportunity to work at the forefront of enterprise AI—designing scalable, secure, and high-value solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, business processes, and mission-critical workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is hiring an experienced Agentic AI Architect to support a large global client and help shape, design, and deploy enterprise AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines AI/ML architecture, generative AI engineering, data engineering, cloud solution design, and technical leadership. You will be responsible for defining scalable architectures for AI and machine learning applications, including predictive analytics, natural language processing, retrieval-augmented generation (RAG), intelligent automation, and agentic AI systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings strong hands-on expertise in Python, SQL, cloud services, databases, big-data technologies, and modern machine learning frameworks. You will also have practical experience designing LLM-powered applications that safely connect models to enterprise knowledge, systems, APIs, and workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with client stakeholders, NewRocket consultants, ServiceNow teams, data engineers, and AI/ML engineers to translate business needs into secure, reliable, and production-ready AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are #GoingBeyond. Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI/ML Architecture \u0026amp;amp; Solution Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, develop, deploy, and maintain scalable AI and machine learning solutions for enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define end-to-end solution architectures spanning data ingestion, data preparation, model selection, orchestration, APIs, workflow integrations, user experiences, monitoring, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business and technical stakeholders to identify high-value AI opportunities and translate requirements into actionable technical designs and delivery roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions for predictive analytics, classification, clustering, forecasting, anomaly detection, recommendation, and intelligent automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish technical standards, reference architectures, reusable patterns, and best practices for enterprise AI delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, architecture workshops, design reviews, proof-of-concepts, and client demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generative AI, Anthropic \u0026amp;amp; LLM Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement enterprise generative AI applications using Claude, the Anthropic API, and other LLM platforms when appropriate for the business use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering practices, including instruction design, few-shot examples, role definition, structured inputs and outputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect retrieval-augmented generation (RAG) solutions that securely ground model outputs in approved enterprise documents, knowledge bases, databases, and other data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design document ingestion, chunking, embedding, vector search, retrieval, reranking, citation, and response-generation patterns for enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and integrate AI capabilities using structured outputs, tool use/function calling, APIs, and workflow orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and recommend the appropriate balance of LLMs, traditional machine learning, deterministic automation, enterprise search, and human decision-making for each use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude releases, Anthropic implementation guidance, responsible AI principles, and enterprise AI best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic partner enablement, technical training, and product education as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to clients and conferences as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; Workflow Orchestration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement agentic AI systems that can reason over enterprise context, use authorized tools, execute multi-step tasks, and coordinate work across enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI agents with defined roles, task boundaries, tool permissions, memory and context strategies, approval gates, fallback paths, and escalation mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop agentic workflows that integrate with ServiceNow, enterprise APIs, cloud services, databases, collaboration platforms, and operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement human-in-the-loop controls for sensitive, high-impact, low-confidence, or exception-based actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design safeguards to prevent unintended tool execution, unauthorized data access, prompt injection, unsafe outputs, and uncontrolled autonomous behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate agent effectiveness through task-completion rates, quality, reliability, latency, cost, safety, and user-adoption measures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Machine Learning, NLP \u0026amp;amp; Data Science\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, train, validate, deploy, and monitor machine learning models for predictive analytics, classification, clustering, and related use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI and ML solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop NLP capabilities using Hugging Face transformer models and cloud AI services for text classification, summarization, sentiment analysis, entity extraction, and document intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, adapt, and where appropriate fine-tune open-source or client-approved models for targeted use cases; apply prompt engineering, RAG, and tool use as preferred strategies when model fine-tuning is not appropriate or available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large language models for conversational AI, text generation, summarization, knowledge assistance, workflow automation, and decision support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-processing and feature-engineering pipelines that support reliable model training, testing, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud, Data Engineering \u0026amp;amp; Platform Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI solutions using cloud platforms including AWS (e.g., SageMaker, Lambda, S3), Microsoft Azure, and Google Cloud Platform (e.g., Vertex AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations between AI services, ServiceNow, enterprise applications, APIs, identity providers, databases, document repositories, and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting services, APIs, microservices, automation logic, and integration components required to operationalize AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with big-data technologies such as Apache Spark and Snowflake for large-scale data processing, analytics, and AI data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize ETL/ELT pipelines for data ingestion, transformation, validation, quality management, governance, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL, MySQL, PostgreSQL, MongoDB, and comparable technologies for data modeling, database management, query optimization, and data warehousing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply secure engineering practices for authentication, authorization, secrets management, encryption, logging, error handling, and access controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Governance \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish evaluation frameworks, test suites, representative datasets, and regression-testing practices for AI, ML, and agentic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize solution quality across relevance, accuracy, groundedness, safety, task completion, model behavior, latency, cost, reliability, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement observability, monitoring, tracing, alerting, and feedback loops for production AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define practical governance approaches for data privacy, sensitive-data handling, model access, auditability, model limitations, and responsible AI usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement controls for role-based access, data permissions, grounded responses, source attribution, output validation, exception handling, and human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document architecture decisions, AI-system behavior, limitations, risk controls, operating procedures, and support requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow, Automation \u0026amp;amp; Enterprise Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled workflow automations and intelligent experiences within ServiceNow and connected enterprise ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support chatbot, virtual-agent, employee-support, customer-service, IT operations, knowledge-management, and workflow-automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate AI solutions with ServiceNow capabilities such as workflow automation, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, knowledge management, and enterprise data sources, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI automation solutions using collaboration platforms and cloud AI services, including Microsoft Teams and Azure AI, where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable implementation patterns, agent designs, integration components, evaluation assets, and accelerators that strengthen NewRocket’s AI Foundry capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Visualization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create interactive data visualizations and executive-ready reporting using tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and measurement frameworks that help stakeholders understand AI adoption, workflow outcomes, business value, operational performance, and model quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the definition and tracking of KPIs that demonstrate measurable value from AI-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience applying AI, machine learning, data science, software engineering, or intelligent automation technologies to practical enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding expertise in Python and SQL, with hands-on experience using ML frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting or delivering AI/ML, LLM, RAG, conversational AI, agentic AI, or AI-powered automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of algorithms, object-oriented programming, functional design principles, software architecture, and API-based integration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM concepts and application-development patterns, including prompt engineering, context management, tokens, embeddings, vector search, RAG, tool use, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with data-science libraries such as Pandas, NumPy, Matplotlib, and Seaborn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and/or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with big-data processing and cloud data platforms, including Apache Spark and Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP experience using Hugging Face, transformer models, cloud AI services, or comparable technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of database management, query optimization, data warehousing, ETL/ELT pipelines, and data-quality practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of responsible AI practices, including privacy, security, human oversight, hallucination mitigation, prompt-injection defenses, model limitations, and governed deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, architectural, problem-solving, communication, and stakeholder-management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across client, consulting, engineering, product, data, and AI/ML teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and adapt quickly as AI technologies, enterprise requirements, and client needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic \u0026amp;amp; Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Claude, the Anthropic API, Anthropic Console, Claude Code, or Anthropic-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of Anthropic Academy courses, partner enablement, technical training, or equivalent experience building Claude-powered enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Claude capabilities such as long-context processing, document analysis, tool use, structured outputs, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts and secure patterns for connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; LLM Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI agents, multi-agent systems, AI orchestration workflows, and human-in-the-loop operating models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, semantic retrieval, enterprise search, embeddings, document ingestion, reranking, and RAG evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI observability, tracing, prompt/version management, evaluation frameworks, guardrails, model monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MLOps, LLMOps, CI/CD, Docker, Kubernetes, infrastructure as code, and production cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence/Machine Learning, Engineering, or a related technical field; equivalent relevant experience will also be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree or relevant AI, cloud, data, ServiceNow, or Anthropic certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027671004,"name":"1LDUK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6161643004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6161544004\u0026gh_jid=6161544004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204714004,"location":{"name":"USA - Remote Eastern US"},"metadata":null,"id":6161544004,"updated_at":"2026-08-31T20:28:45-04:00","requisition_id":"1732","title":"Agentic AI Architect-Anthropic-US East","company_name":"NewRocket","first_published":"2026-08-25T12:47:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Architect-Anthropic Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions. Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For an Agentic AI Architect, this partnership represents an opportunity to work at the forefront of enterprise AI—designing scalable, secure, and high-value solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, business processes, and mission-critical workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is hiring an experienced Agentic AI Architect to support a large global client and help shape, design, and deploy enterprise AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines AI/ML architecture, generative AI engineering, data engineering, cloud solution design, and technical leadership. You will be responsible for defining scalable architectures for AI and machine learning applications, including predictive analytics, natural language processing, retrieval-augmented generation (RAG), intelligent automation, and agentic AI systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings strong hands-on expertise in Python, SQL, cloud services, databases, big-data technologies, and modern machine learning frameworks. You will also have practical experience designing LLM-powered applications that safely connect models to enterprise knowledge, systems, APIs, and workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with client stakeholders, NewRocket consultants, ServiceNow teams, data engineers, and AI/ML engineers to translate business needs into secure, reliable, and production-ready AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are #GoingBeyond. Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI/ML Architecture \u0026amp;amp; Solution Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, develop, deploy, and maintain scalable AI and machine learning solutions for enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define end-to-end solution architectures spanning data ingestion, data preparation, model selection, orchestration, APIs, workflow integrations, user experiences, monitoring, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business and technical stakeholders to identify high-value AI opportunities and translate requirements into actionable technical designs and delivery roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions for predictive analytics, classification, clustering, forecasting, anomaly detection, recommendation, and intelligent automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish technical standards, reference architectures, reusable patterns, and best practices for enterprise AI delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, architecture workshops, design reviews, proof-of-concepts, and client demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generative AI, Anthropic \u0026amp;amp; LLM Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement enterprise generative AI applications using Claude, the Anthropic API, and other LLM platforms when appropriate for the business use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering practices, including instruction design, few-shot examples, role definition, structured inputs and outputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect retrieval-augmented generation (RAG) solutions that securely ground model outputs in approved enterprise documents, knowledge bases, databases, and other data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design document ingestion, chunking, embedding, vector search, retrieval, reranking, citation, and response-generation patterns for enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and integrate AI capabilities using structured outputs, tool use/function calling, APIs, and workflow orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and recommend the appropriate balance of LLMs, traditional machine learning, deterministic automation, enterprise search, and human decision-making for each use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude releases, Anthropic implementation guidance, responsible AI principles, and enterprise AI best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic partner enablement, technical training, and product education as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to clients and conferences as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; Workflow Orchestration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement agentic AI systems that can reason over enterprise context, use authorized tools, execute multi-step tasks, and coordinate work across enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI agents with defined roles, task boundaries, tool permissions, memory and context strategies, approval gates, fallback paths, and escalation mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop agentic workflows that integrate with ServiceNow, enterprise APIs, cloud services, databases, collaboration platforms, and operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement human-in-the-loop controls for sensitive, high-impact, low-confidence, or exception-based actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design safeguards to prevent unintended tool execution, unauthorized data access, prompt injection, unsafe outputs, and uncontrolled autonomous behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate agent effectiveness through task-completion rates, quality, reliability, latency, cost, safety, and user-adoption measures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Machine Learning, NLP \u0026amp;amp; Data Science\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, train, validate, deploy, and monitor machine learning models for predictive analytics, classification, clustering, and related use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI and ML solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop NLP capabilities using Hugging Face transformer models and cloud AI services for text classification, summarization, sentiment analysis, entity extraction, and document intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, adapt, and where appropriate fine-tune open-source or client-approved models for targeted use cases; apply prompt engineering, RAG, and tool use as preferred strategies when model fine-tuning is not appropriate or available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large language models for conversational AI, text generation, summarization, knowledge assistance, workflow automation, and decision support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-processing and feature-engineering pipelines that support reliable model training, testing, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud, Data Engineering \u0026amp;amp; Platform Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI solutions using cloud platforms including AWS (e.g., SageMaker, Lambda, S3), Microsoft Azure, and Google Cloud Platform (e.g., Vertex AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations between AI services, ServiceNow, enterprise applications, APIs, identity providers, databases, document repositories, and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting services, APIs, microservices, automation logic, and integration components required to operationalize AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with big-data technologies such as Apache Spark and Snowflake for large-scale data processing, analytics, and AI data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize ETL/ELT pipelines for data ingestion, transformation, validation, quality management, governance, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL, MySQL, PostgreSQL, MongoDB, and comparable technologies for data modeling, database management, query optimization, and data warehousing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply secure engineering practices for authentication, authorization, secrets management, encryption, logging, error handling, and access controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Governance \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish evaluation frameworks, test suites, representative datasets, and regression-testing practices for AI, ML, and agentic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize solution quality across relevance, accuracy, groundedness, safety, task completion, model behavior, latency, cost, reliability, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement observability, monitoring, tracing, alerting, and feedback loops for production AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define practical governance approaches for data privacy, sensitive-data handling, model access, auditability, model limitations, and responsible AI usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement controls for role-based access, data permissions, grounded responses, source attribution, output validation, exception handling, and human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document architecture decisions, AI-system behavior, limitations, risk controls, operating procedures, and support requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow, Automation \u0026amp;amp; Enterprise Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled workflow automations and intelligent experiences within ServiceNow and connected enterprise ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support chatbot, virtual-agent, employee-support, customer-service, IT operations, knowledge-management, and workflow-automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate AI solutions with ServiceNow capabilities such as workflow automation, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, knowledge management, and enterprise data sources, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI automation solutions using collaboration platforms and cloud AI services, including Microsoft Teams and Azure AI, where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable implementation patterns, agent designs, integration components, evaluation assets, and accelerators that strengthen NewRocket’s AI Foundry capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Visualization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create interactive data visualizations and executive-ready reporting using tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and measurement frameworks that help stakeholders understand AI adoption, workflow outcomes, business value, operational performance, and model quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the definition and tracking of KPIs that demonstrate measurable value from AI-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience applying AI, machine learning, data science, software engineering, or intelligent automation technologies to practical enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding expertise in Python and SQL, with hands-on experience using ML frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting or delivering AI/ML, LLM, RAG, conversational AI, agentic AI, or AI-powered automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of algorithms, object-oriented programming, functional design principles, software architecture, and API-based integration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM concepts and application-development patterns, including prompt engineering, context management, tokens, embeddings, vector search, RAG, tool use, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with data-science libraries such as Pandas, NumPy, Matplotlib, and Seaborn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and/or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with big-data processing and cloud data platforms, including Apache Spark and Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP experience using Hugging Face, transformer models, cloud AI services, or comparable technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of database management, query optimization, data warehousing, ETL/ELT pipelines, and data-quality practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of responsible AI practices, including privacy, security, human oversight, hallucination mitigation, prompt-injection defenses, model limitations, and governed deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, architectural, problem-solving, communication, and stakeholder-management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across client, consulting, engineering, product, data, and AI/ML teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and adapt quickly as AI technologies, enterprise requirements, and client needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic \u0026amp;amp; Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Claude, the Anthropic API, Anthropic Console, Claude Code, or Anthropic-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of Anthropic Academy courses, partner enablement, technical training, or equivalent experience building Claude-powered enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Claude capabilities such as long-context processing, document analysis, tool use, structured outputs, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts and secure patterns for connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; LLM Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI agents, multi-agent systems, AI orchestration workflows, and human-in-the-loop operating models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, semantic retrieval, enterprise search, embeddings, document ingestion, reranking, and RAG evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI observability, tracing, prompt/version management, evaluation frameworks, guardrails, model monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MLOps, LLMOps, CI/CD, Docker, Kubernetes, infrastructure as code, and production cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence/Machine Learning, Engineering, or a related technical field; equivalent relevant experience will also be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree or relevant AI, cloud, data, ServiceNow, or Anthropic certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6161544004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6161233004\u0026gh_jid=6161233004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204620004,"location":{"name":"USA - Remote"},"metadata":null,"id":6161233004,"updated_at":"2026-08-31T20:28:45-04:00","requisition_id":"1730","title":"Agentic AI Architect-Anthropic-US West","company_name":"NewRocket","first_published":"2026-08-25T12:46:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Architect-Anthropic Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions. Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For an Agentic AI Architect, this partnership represents an opportunity to work at the forefront of enterprise AI—designing scalable, secure, and high-value solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, business processes, and mission-critical workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is hiring an experienced Agentic AI Architect to support a large global client and help shape, design, and deploy enterprise AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines AI/ML architecture, generative AI engineering, data engineering, cloud solution design, and technical leadership. You will be responsible for defining scalable architectures for AI and machine learning applications, including predictive analytics, natural language processing, retrieval-augmented generation (RAG), intelligent automation, and agentic AI systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings strong hands-on expertise in Python, SQL, cloud services, databases, big-data technologies, and modern machine learning frameworks. You will also have practical experience designing LLM-powered applications that safely connect models to enterprise knowledge, systems, APIs, and workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with client stakeholders, NewRocket consultants, ServiceNow teams, data engineers, and AI/ML engineers to translate business needs into secure, reliable, and production-ready AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are #GoingBeyond. Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI/ML Architecture \u0026amp;amp; Solution Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, develop, deploy, and maintain scalable AI and machine learning solutions for enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define end-to-end solution architectures spanning data ingestion, data preparation, model selection, orchestration, APIs, workflow integrations, user experiences, monitoring, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business and technical stakeholders to identify high-value AI opportunities and translate requirements into actionable technical designs and delivery roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions for predictive analytics, classification, clustering, forecasting, anomaly detection, recommendation, and intelligent automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish technical standards, reference architectures, reusable patterns, and best practices for enterprise AI delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, architecture workshops, design reviews, proof-of-concepts, and client demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generative AI, Anthropic \u0026amp;amp; LLM Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement enterprise generative AI applications using Claude, the Anthropic API, and other LLM platforms when appropriate for the business use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering practices, including instruction design, few-shot examples, role definition, structured inputs and outputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect retrieval-augmented generation (RAG) solutions that securely ground model outputs in approved enterprise documents, knowledge bases, databases, and other data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design document ingestion, chunking, embedding, vector search, retrieval, reranking, citation, and response-generation patterns for enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and integrate AI capabilities using structured outputs, tool use/function calling, APIs, and workflow orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and recommend the appropriate balance of LLMs, traditional machine learning, deterministic automation, enterprise search, and human decision-making for each use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude releases, Anthropic implementation guidance, responsible AI principles, and enterprise AI best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic partner enablement, technical training, and product education as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; Workflow Orchestration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement agentic AI systems that can reason over enterprise context, use authorized tools, execute multi-step tasks, and coordinate work across enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI agents with defined roles, task boundaries, tool permissions, memory and context strategies, approval gates, fallback paths, and escalation mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop agentic workflows that integrate with ServiceNow, enterprise APIs, cloud services, databases, collaboration platforms, and operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement human-in-the-loop controls for sensitive, high-impact, low-confidence, or exception-based actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design safeguards to prevent unintended tool execution, unauthorized data access, prompt injection, unsafe outputs, and uncontrolled autonomous behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate agent effectiveness through task-completion rates, quality, reliability, latency, cost, safety, and user-adoption measures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Machine Learning, NLP \u0026amp;amp; Data Science\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, train, validate, deploy, and monitor machine learning models for predictive analytics, classification, clustering, and related use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI and ML solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop NLP capabilities using Hugging Face transformer models and cloud AI services for text classification, summarization, sentiment analysis, entity extraction, and document intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, adapt, and where appropriate fine-tune open-source or client-approved models for targeted use cases; apply prompt engineering, RAG, and tool use as preferred strategies when model fine-tuning is not appropriate or available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large language models for conversational AI, text generation, summarization, knowledge assistance, workflow automation, and decision support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data-processing and feature-engineering pipelines that support reliable model training, testing, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud, Data Engineering \u0026amp;amp; Platform Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI solutions using cloud platforms including AWS (e.g., SageMaker, Lambda, S3), Microsoft Azure, and Google Cloud Platform (e.g., Vertex AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations between AI services, ServiceNow, enterprise applications, APIs, identity providers, databases, document repositories, and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting services, APIs, microservices, automation logic, and integration components required to operationalize AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with big-data technologies such as Apache Spark and Snowflake for large-scale data processing, analytics, and AI data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize ETL/ELT pipelines for data ingestion, transformation, validation, quality management, governance, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL, MySQL, PostgreSQL, MongoDB, and comparable technologies for data modeling, database management, query optimization, and data warehousing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply secure engineering practices for authentication, authorization, secrets management, encryption, logging, error handling, and access controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Governance \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish evaluation frameworks, test suites, representative datasets, and regression-testing practices for AI, ML, and agentic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize solution quality across relevance, accuracy, groundedness, safety, task completion, model behavior, latency, cost, reliability, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement observability, monitoring, tracing, alerting, and feedback loops for production AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define practical governance approaches for data privacy, sensitive-data handling, model access, auditability, model limitations, and responsible AI usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement controls for role-based access, data permissions, grounded responses, source attribution, output validation, exception handling, and human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document architecture decisions, AI-system behavior, limitations, risk controls, operating procedures, and support requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow, Automation \u0026amp;amp; Enterprise Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled workflow automations and intelligent experiences within ServiceNow and connected enterprise ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support chatbot, virtual-agent, employee-support, customer-service, IT operations, knowledge-management, and workflow-automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate AI solutions with ServiceNow capabilities such as workflow automation, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, knowledge management, and enterprise data sources, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI automation solutions using collaboration platforms and cloud AI services, including Microsoft Teams and Azure AI, where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable implementation patterns, agent designs, integration components, evaluation assets, and accelerators that strengthen NewRocket’s AI Foundry capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Visualization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create interactive data visualizations and executive-ready reporting using tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and measurement frameworks that help stakeholders understand AI adoption, workflow outcomes, business value, operational performance, and model quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the definition and tracking of KPIs that demonstrate measurable value from AI-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience applying AI, machine learning, data science, software engineering, or intelligent automation technologies to practical enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding expertise in Python and SQL, with hands-on experience using ML frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting or delivering AI/ML, LLM, RAG, conversational AI, agentic AI, or AI-powered automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of algorithms, object-oriented programming, functional design principles, software architecture, and API-based integration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM concepts and application-development patterns, including prompt engineering, context management, tokens, embeddings, vector search, RAG, tool use, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with data-science libraries such as Pandas, NumPy, Matplotlib, and Seaborn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and/or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with big-data processing and cloud data platforms, including Apache Spark and Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP experience using Hugging Face, transformer models, cloud AI services, or comparable technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of database management, query optimization, data warehousing, ETL/ELT pipelines, and data-quality practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of responsible AI practices, including privacy, security, human oversight, hallucination mitigation, prompt-injection defenses, model limitations, and governed deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, architectural, problem-solving, communication, and stakeholder-management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across client, consulting, engineering, product, data, and AI/ML teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and adapt quickly as AI technologies, enterprise requirements, and client needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic \u0026amp;amp; Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Claude, the Anthropic API, Anthropic Console, Claude Code, or Anthropic-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of Anthropic Academy courses, partner enablement, technical training, or equivalent experience building Claude-powered enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Claude capabilities such as long-context processing, document analysis, tool use, structured outputs, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts and secure patterns for connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; LLM Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI agents, multi-agent systems, AI orchestration workflows, and human-in-the-loop operating models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, semantic retrieval, enterprise search, embeddings, document ingestion, reranking, and RAG evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI observability, tracing, prompt/version management, evaluation frameworks, guardrails, model monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MLOps, LLMOps, CI/CD, Docker, Kubernetes, infrastructure as code, and production cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence/Machine Learning, Engineering, or a related technical field; equivalent relevant experience will also be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree or relevant AI, cloud, data, ServiceNow, or Anthropic certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6161233004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6163518004\u0026gh_jid=6163518004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205131004,"location":{"name":"USA - Remote"},"metadata":null,"id":6163518004,"updated_at":"2026-09-03T23:04:13-04:00","requisition_id":"1737","title":"AI Engineer/Anthropic-Campus Hire - US West","company_name":"NewRocket","first_published":"2026-08-26T10:14:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Engineer – Campus and Graduate Level\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1–3 years of relevant experience through internships, academic projects, research, freelance work, or professional roles\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; [Location / Hybrid / Remote]\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Agentic AI Architect / Senior Forward Deployed AI Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners—uniquely focused on enabling enterprises to adopt AI they trust and that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is also a proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions.\u0026lt;/strong\u0026gt; Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an early-career AI Engineer at NewRocket, you will have the opportunity to learn and apply these emerging enterprise AI practices while helping build practical solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, and business workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a hands-on \u0026lt;strong\u0026gt;AI Engineer – Campus and Graduate Level\u0026lt;/strong\u0026gt; to support the design, development, testing, and deployment of AI-enabled solutions for enterprise clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for an early-career engineer with foundational experience in software development, data, and generative AI who is eager to work on practical, high-impact applications of AI—including Claude-powered applications, agentic workflows, intelligent automations, retrieval-augmented generation (RAG), and ServiceNow-based solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with AI engineers, product managers, data scientists, platform teams, and client-facing consultants to prototype and deliver scalable AI capabilities. You will gain exposure to the full AI solution lifecycle, from use-case discovery and proof-of-concept development through production rollout, evaluation, monitoring, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Solution Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in building, testing, maintaining, and documenting AI-enabled applications, workflows, and reusable accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop prototypes and proof-of-concepts using generative AI, large language models (LLMs), including Claude and other model providers as appropriate, RAG, APIs, and workflow automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of agentic AI solutions that can use enterprise context, call approved tools or APIs, and help orchestrate enterprise processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with prompt and context engineering, including instruction design, examples, structured inputs, response formatting, and output constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build AI applications using structured outputs, tool use/function calling, human-in-the-loop review, and workflow orchestration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help integrate AI capabilities with enterprise platforms, including ServiceNow, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, secure, and well-documented code following engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retrieval, Data, Evaluation \u0026amp;amp; Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support data preparation, document ingestion, chunking, embedding, retrieval, prompt development, evaluation, and testing activities for AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with RAG solutions that ground AI responses in authorized enterprise knowledge sources and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assess model and workflow performance across accuracy, relevance, groundedness, reliability, latency, cost, safety, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of test cases, evaluation datasets, monitoring approaches, and feedback loops for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support techniques that improve reliability and user trust, such as output validation, citation or source-grounding patterns, fallback handling, confidence thresholds, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify issues, document findings, and contribute to iterative improvements across AI prototypes and production solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsible AI \u0026amp;amp; Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply responsible AI principles in the development and testing of AI solutions, including awareness of model limitations, hallucinations, bias, privacy, and appropriate human oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help implement safeguards for sensitive data, access controls, authorized data use, prompt-injection risks, and unsafe or unintended tool execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based AI decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document solution behavior, known limitations, test results, and operational considerations for internal teams and client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, engineering, design, data science, ServiceNow platform, and consulting teams to translate business needs into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in requirements gathering, solution-design sessions, sprint planning, code reviews, and retrospectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support client-facing teams with technical research, demos, proof-of-concept development, and implementation activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical concepts, solution behavior, and findings clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal documentation, technical playbooks, reusable components, prompt libraries, evaluation assets, and knowledge-sharing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Innovation \u0026amp;amp; Research\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging AI technologies, frameworks, Anthropic and Claude capabilities, and enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education opportunities as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research opportunities to apply generative and agentic AI to improve operational efficiency, employee experiences, customer service, knowledge management, and enterprise workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute ideas for new AI capabilities, reusable intellectual property, Agent Packs, accelerators, and product enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree in \u0026lt;strong\u0026gt;Computer Science, Engineering, Data Science, Artificial Intelligence, Machine Learning\u0026lt;/strong\u0026gt;, or a related technical discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;1–3 years of relevant experience\u0026lt;/strong\u0026gt; through internships, co-ops, research, freelance work, academic projects, or professional roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more programming languages, preferably \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, Java, or similar languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of software engineering concepts, APIs, databases, source control, and cloud-based applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to generative AI, LLMs, prompt engineering, machine learning, data science, or automation concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM application concepts such as context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools or frameworks such as Git, REST APIs, SQL, Docker, LLM APIs, LangChain, LangGraph, LlamaIndex, or cloud AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of responsible AI concepts, including data privacy, model limitations, human oversight, and safe AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills, curiosity, attention to detail, and willingness to learn in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI, automation, chatbot, workflow-based, or data-driven projects through coursework, research, internships, hackathons, or personal projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;Claude\u0026lt;/strong\u0026gt;, the Anthropic API, Anthropic Console, Anthropic Academy learning, or Claude-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using LLM APIs to build conversational AI, document-processing, summarization, search, knowledge-assistant, or workflow-automation applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of RAG, vector databases, embeddings, semantic retrieval, AI agents, tool use, or human-in-the-loop workflow design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow, including platform development, workflow automation, Virtual Agent, Predictive Intelligence, Now Assist, AI Agents, IntegrationHub, or Flow Designer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts, secure API integration patterns, or connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile software-development environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in enterprise consulting, digital transformation, and applying AI to real-world business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Gain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building enterprise-grade generative and agentic AI solutions, including Claude-powered applications where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Anthropic-aligned practices for prompt and context engineering, RAG, tool use, structured outputs, model evaluation, and responsible AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across the end-to-end lifecycle of AI product and solution development—from discovery and prototyping to deployment, monitoring, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship from experienced AI, engineering, product, ServiceNow, and consulting professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to contribute to client-facing proofs-of-concept, reusable AI accelerators, Agent Packs, and production implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong foundation for a career in AI engineering, software development, data science, enterprise technology consulting, or AI product development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6163518004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6164687004\u0026gh_jid=6164687004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205653004,"location":{"name":"Europe-Remote"},"metadata":null,"id":6164687004,"updated_at":"2026-08-31T20:28:47-04:00","requisition_id":"1746","title":"AI Engineer-Anthropic-University/Graduate Level - Netherlands/Western Europe","company_name":"NewRocket","first_published":"2026-08-26T17:02:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Engineer – Campus and Graduate Level\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1–3 years of relevant experience through internships, academic projects, research, freelance work, or professional roles\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; [Location / Hybrid / Remote] Travel to clients and conferences as needed.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Agentic AI Architect / Senior Forward Deployed AI Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners—uniquely focused on enabling enterprises to adopt AI they trust and that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is also a proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions.\u0026lt;/strong\u0026gt; Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an early-career AI Engineer at NewRocket, you will have the opportunity to learn and apply these emerging enterprise AI practices while helping build practical solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, and business workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a hands-on \u0026lt;strong\u0026gt;AI Engineer – Campus and Graduate Level\u0026lt;/strong\u0026gt; to support the design, development, testing, and deployment of AI-enabled solutions for enterprise clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for an early-career engineer with foundational experience in software development, data, and generative AI who is eager to work on practical, high-impact applications of AI—including Claude-powered applications, agentic workflows, intelligent automations, retrieval-augmented generation (RAG), and ServiceNow-based solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with AI engineers, product managers, data scientists, platform teams, and client-facing consultants to prototype and deliver scalable AI capabilities. You will gain exposure to the full AI solution lifecycle, from use-case discovery and proof-of-concept development through production rollout, evaluation, monitoring, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Solution Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in building, testing, maintaining, and documenting AI-enabled applications, workflows, and reusable accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop prototypes and proof-of-concepts using generative AI, large language models (LLMs), including Claude and other model providers as appropriate, RAG, APIs, and workflow automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of agentic AI solutions that can use enterprise context, call approved tools or APIs, and help orchestrate enterprise processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with prompt and context engineering, including instruction design, examples, structured inputs, response formatting, and output constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build AI applications using structured outputs, tool use/function calling, human-in-the-loop review, and workflow orchestration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help integrate AI capabilities with enterprise platforms, including ServiceNow, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, secure, and well-documented code following engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retrieval, Data, Evaluation \u0026amp;amp; Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support data preparation, document ingestion, chunking, embedding, retrieval, prompt development, evaluation, and testing activities for AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with RAG solutions that ground AI responses in authorized enterprise knowledge sources and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assess model and workflow performance across accuracy, relevance, groundedness, reliability, latency, cost, safety, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of test cases, evaluation datasets, monitoring approaches, and feedback loops for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support techniques that improve reliability and user trust, such as output validation, citation or source-grounding patterns, fallback handling, confidence thresholds, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify issues, document findings, and contribute to iterative improvements across AI prototypes and production solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsible AI \u0026amp;amp; Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply responsible AI principles in the development and testing of AI solutions, including awareness of model limitations, hallucinations, bias, privacy, and appropriate human oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help implement safeguards for sensitive data, access controls, authorized data use, prompt-injection risks, and unsafe or unintended tool execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based AI decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document solution behavior, known limitations, test results, and operational considerations for internal teams and client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, engineering, design, data science, ServiceNow platform, and consulting teams to translate business needs into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in requirements gathering, solution-design sessions, sprint planning, code reviews, and retrospectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support client-facing teams with technical research, demos, proof-of-concept development, and implementation activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical concepts, solution behavior, and findings clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal documentation, technical playbooks, reusable components, prompt libraries, evaluation assets, and knowledge-sharing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Innovation \u0026amp;amp; Research\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging AI technologies, frameworks, Anthropic and Claude capabilities, and enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education opportunities as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research opportunities to apply generative and agentic AI to improve operational efficiency, employee experiences, customer service, knowledge management, and enterprise workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute ideas for new AI capabilities, reusable intellectual property, Agent Packs, accelerators, and product enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree in \u0026lt;strong\u0026gt;Computer Science, Engineering, Data Science, Artificial Intelligence, Machine Learning\u0026lt;/strong\u0026gt;, or a related technical discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;1–3 years of relevant experience\u0026lt;/strong\u0026gt; through internships, co-ops, research, freelance work, academic projects, or professional roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more programming languages, preferably \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, Java, or similar languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of software engineering concepts, APIs, databases, source control, and cloud-based applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to generative AI, LLMs, prompt engineering, machine learning, data science, or automation concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM application concepts such as context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools or frameworks such as Git, REST APIs, SQL, Docker, LLM APIs, LangChain, LangGraph, LlamaIndex, or cloud AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of responsible AI concepts, including data privacy, model limitations, human oversight, and safe AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills, curiosity, attention to detail, and willingness to learn in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI, automation, chatbot, workflow-based, or data-driven projects through coursework, research, internships, hackathons, or personal projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;Claude\u0026lt;/strong\u0026gt;, the Anthropic API, Anthropic Console, Anthropic Academy learning, or Claude-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using LLM APIs to build conversational AI, document-processing, summarization, search, knowledge-assistant, or workflow-automation applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of RAG, vector databases, embeddings, semantic retrieval, AI agents, tool use, or human-in-the-loop workflow design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow, including platform development, workflow automation, Virtual Agent, Predictive Intelligence, Now Assist, AI Agents, IntegrationHub, or Flow Designer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts, secure API integration patterns, or connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile software-development environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in enterprise consulting, digital transformation, and applying AI to real-world business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Gain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building enterprise-grade generative and agentic AI solutions, including Claude-powered applications where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Anthropic-aligned practices for prompt and context engineering, RAG, tool use, structured outputs, model evaluation, and responsible AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across the end-to-end lifecycle of AI product and solution development—from discovery and prototyping to deployment, monitoring, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship from experienced AI, engineering, product, ServiceNow, and consulting professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to contribute to client-facing proofs-of-concept, reusable AI accelerators, Agent Packs, and production implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong foundation for a career in AI engineering, software development, data science, enterprise technology consulting, or AI product development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4037194004,"name":"1NRNL","location":"Netherlands","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6164687004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6163544004\u0026gh_jid=6163544004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205142004,"location":{"name":"UK - Remote"},"metadata":null,"id":6163544004,"updated_at":"2026-09-16T23:41:00-04:00","requisition_id":"1739","title":"AI Engineer-Anthropic-University/Graduate Level - UK","company_name":"NewRocket","first_published":"2026-08-26T10:36:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Engineer – Campus and Graduate Level\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1–3 years of relevant experience through internships, academic projects, research, freelance work, or professional roles\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; [Location / Hybrid / Remote]\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Agentic AI Architect / Senior Forward Deployed AI Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners—uniquely focused on enabling enterprises to adopt AI they trust and that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is also a proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions.\u0026lt;/strong\u0026gt; Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an early-career AI Engineer at NewRocket, you will have the opportunity to learn and apply these emerging enterprise AI practices while helping build practical solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, and business workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a hands-on \u0026lt;strong\u0026gt;AI Engineer – Campus and Graduate Level\u0026lt;/strong\u0026gt; to support the design, development, testing, and deployment of AI-enabled solutions for enterprise clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for an early-career engineer with foundational experience in software development, data, and generative AI who is eager to work on practical, high-impact applications of AI—including Claude-powered applications, agentic workflows, intelligent automations, retrieval-augmented generation (RAG), and ServiceNow-based solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with AI engineers, product managers, data scientists, platform teams, and client-facing consultants to prototype and deliver scalable AI capabilities. You will gain exposure to the full AI solution lifecycle, from use-case discovery and proof-of-concept development through production rollout, evaluation, monitoring, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Travel to clients and conferences as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Solution Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in building, testing, maintaining, and documenting AI-enabled applications, workflows, and reusable accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop prototypes and proof-of-concepts using generative AI, large language models (LLMs), including Claude and other model providers as appropriate, RAG, APIs, and workflow automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of agentic AI solutions that can use enterprise context, call approved tools or APIs, and help orchestrate enterprise processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with prompt and context engineering, including instruction design, examples, structured inputs, response formatting, and output constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build AI applications using structured outputs, tool use/function calling, human-in-the-loop review, and workflow orchestration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help integrate AI capabilities with enterprise platforms, including ServiceNow, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, secure, and well-documented code following engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retrieval, Data, Evaluation \u0026amp;amp; Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support data preparation, document ingestion, chunking, embedding, retrieval, prompt development, evaluation, and testing activities for AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with RAG solutions that ground AI responses in authorized enterprise knowledge sources and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assess model and workflow performance across accuracy, relevance, groundedness, reliability, latency, cost, safety, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of test cases, evaluation datasets, monitoring approaches, and feedback loops for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support techniques that improve reliability and user trust, such as output validation, citation or source-grounding patterns, fallback handling, confidence thresholds, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify issues, document findings, and contribute to iterative improvements across AI prototypes and production solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsible AI \u0026amp;amp; Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply responsible AI principles in the development and testing of AI solutions, including awareness of model limitations, hallucinations, bias, privacy, and appropriate human oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help implement safeguards for sensitive data, access controls, authorized data use, prompt-injection risks, and unsafe or unintended tool execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based AI decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document solution behavior, known limitations, test results, and operational considerations for internal teams and client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, engineering, design, data science, ServiceNow platform, and consulting teams to translate business needs into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in requirements gathering, solution-design sessions, sprint planning, code reviews, and retrospectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support client-facing teams with technical research, demos, proof-of-concept development, and implementation activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical concepts, solution behavior, and findings clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal documentation, technical playbooks, reusable components, prompt libraries, evaluation assets, and knowledge-sharing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Innovation \u0026amp;amp; Research\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging AI technologies, frameworks, Anthropic and Claude capabilities, and enterprise use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education opportunities as available through NewRocket’s partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research opportunities to apply generative and agentic AI to improve operational efficiency, employee experiences, customer service, knowledge management, and enterprise workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute ideas for new AI capabilities, reusable intellectual property, Agent Packs, accelerators, and product enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree in \u0026lt;strong\u0026gt;Computer Science, Engineering, Data Science, Artificial Intelligence, Machine Learning\u0026lt;/strong\u0026gt;, or a related technical discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;1–3 years of relevant experience\u0026lt;/strong\u0026gt; through internships, co-ops, research, freelance work, academic projects, or professional roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more programming languages, preferably \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, Java, or similar languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of software engineering concepts, APIs, databases, source control, and cloud-based applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to generative AI, LLMs, prompt engineering, machine learning, data science, or automation concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM application concepts such as context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools or frameworks such as Git, REST APIs, SQL, Docker, LLM APIs, LangChain, LangGraph, LlamaIndex, or cloud AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of responsible AI concepts, including data privacy, model limitations, human oversight, and safe AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills, curiosity, attention to detail, and willingness to learn in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI, automation, chatbot, workflow-based, or data-driven projects through coursework, research, internships, hackathons, or personal projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;Claude\u0026lt;/strong\u0026gt;, the Anthropic API, Anthropic Console, Anthropic Academy learning, or Claude-focused implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using LLM APIs to build conversational AI, document-processing, summarization, search, knowledge-assistant, or workflow-automation applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of RAG, vector databases, embeddings, semantic retrieval, AI agents, tool use, or human-in-the-loop workflow design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow, including platform development, workflow automation, Virtual Agent, Predictive Intelligence, Now Assist, AI Agents, IntegrationHub, or Flow Designer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (MCP) concepts, secure API integration patterns, or connecting AI applications to enterprise tools and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile software-development environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in enterprise consulting, digital transformation, and applying AI to real-world business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Gain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building enterprise-grade generative and agentic AI solutions, including Claude-powered applications where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Anthropic-aligned practices for prompt and context engineering, RAG, tool use, structured outputs, model evaluation, and responsible AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across the end-to-end lifecycle of AI product and solution development—from discovery and prototyping to deployment, monitoring, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship from experienced AI, engineering, product, ServiceNow, and consulting professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to contribute to client-facing proofs-of-concept, reusable AI accelerators, Agent Packs, and production implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong foundation for a career in AI engineering, software development, data science, enterprise technology consulting, or AI product development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027671004,"name":"1LDUK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6163544004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6115241004\u0026gh_jid=6115241004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5187138004,"location":{"name":"India - Remote"},"metadata":null,"id":6115241004,"updated_at":"2026-09-21T09:18:26-04:00","requisition_id":"1671","title":"AI/ML Architect","company_name":"NewRocket","first_published":"2026-09-21T09:18:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;GoBeyondWorkflows\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring an AI/ML Architect to join our India team, in support of a large global client!\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;You will be responsible for developing, deploying, and maintaining AI and machine learning models. Your expertise in Python, cloud services, databases, and big data technologies will be instrumental in creating scalable and efficient AI applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, train, and deploy machine learning models for predictive analytics, classification, and clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI-based solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with cloud platforms including AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and fine-tune Hugging Face transformer models (e.g., BERT, GPT) for NLP tasks such as text classification, summarization, and sentiment analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI automation solutions, including chatbot implementations using Microsoft Teams and Azure AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with big data technologies such as Apache Spark and Snowflake for large-scale data processing and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize ETL pipelines for data quality management, transformation, and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize SQL, MySQL, PostgreSQL, and MongoDB for database management and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create interactive data visualizations using Tableau and Power BI to drive business insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Large Language Models (LLMs) for AI-driven applications, including fine-tuning, training, and deploying model for conversational AI, text generation, and summarization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Agentic AI systems, enabling autonomous decision-making AI agents that can adapt, learn, and optimize tasks in real-time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;May perform additional duties as assigned.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience applying AI to practical uses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding expertise in Python \u0026amp;amp; SQL, with ML frameworks (TensorFlow, PyTorch, Scikit-learn).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of algorithms, OOP, and functional design principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Pandas, NumPy, Matplotlib, and Seaborn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with big data processing using Apache Spark and Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP expertise with Hugging Face and cloud AI services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of database management, query optimization, and data warehousing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools such as Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a collaborative environment and adapt to new AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6115241004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6148059004\u0026gh_jid=6148059004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5202481004,"location":{"name":"India - Remote"},"metadata":null,"id":6148059004,"updated_at":"2026-09-09T03:22:07-04:00","requisition_id":"1717","title":" AI/ML Developer ","company_name":"NewRocket","first_published":"2026-09-09T03:21:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change\u0026amp;nbsp;and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers\u0026amp;nbsp;lasting business value.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;a style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;We\u0026lt;strong\u0026gt; \u0026lt;em\u0026gt;#GoBeyondWorkffows\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;a style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We are hiring an AI/ML Developer\u0026amp;nbsp; to join our India team, in support of a large global client! You will be responsible for developing, deploying, and maintaining AI and machine learning models. Your expertise in Python, cloud services, databases, and big data technologies will be instrumental in creating scalable and efficient AI applications.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You Will Be Doing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop, train, and deploy machine learning models for predictive analytics, classification, and clustering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Implement AI-based solutions using frameworks such as TensorFlow, PyTorch, and Scikit-\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work with cloud platforms including AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Integrate and fine-tune Hugging Face transformer models (e.g., BERT, GPT) for NLP tasks such as text classification, summarization, and sentiment analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop AI automation solutions, including chatbot implementations using Microsoft Teams and Azure AI.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work with big data technologies such as Apache Spark and Snowflake for large-scale data processing and analytics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Design and optimize ETL pipelines for data quality management, transformation, and\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Utilize SQL, MySQL, PostgreSQL, and MongoDB for database management and query\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Create interactive data visualizations using Tableau and Power BI to drive business\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work with Large Language Models (LLMs) for AI-driven applications, including fine-tuning, training, and deploying model for conversational AI, text generation, and summarization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop and implement Agentic AI systems, enabling autonomous decision-making AI agents that can adapt, learn, and optimize tasks in real-time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You Bring Along\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;2-4 years of experience applying AI to practical\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong programming skills in Python, SQL, and experience with ML frameworks such as TensorFlow, PyTorch, or Scikit-learn.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Knowledge of basic algorithms and object-oriented and functional design principles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proficiency in using data analytics libraries like Pandas, NumPy, Matplotlib, and\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and Google\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with big data processing using Apache Spark and\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Knowledge of NLP and AI model implementations using Hugging Face and cloud-based AI\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong understanding of database management, query optimization, and data\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with data visualization tools such as Tableau and Power\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Ability to work in a collaborative environment and adapt to new AI\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong analytical and problem solving skills\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6148059004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6152585004\u0026gh_jid=6152585004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204056004,"location":{"name":"Remote, USA"},"metadata":null,"id":6152585004,"updated_at":"2026-09-10T15:18:49-04:00","requisition_id":"1723","title":"Delivery Director – AI Foundry \u0026 Anthropic Business-Eastern US","company_name":"NewRocket","first_published":"2026-09-10T15:18:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Delivery Director – AI Foundry \u0026amp;amp; Anthropic Business\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; [Hybrid / Remote]\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Up to [25%], based on client and business needs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is proud to be an Anthropic partner/vendor.\u0026lt;/strong\u0026gt; Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overall Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Delivery Director – AI Foundry \u0026amp;amp; Anthropic Business\u0026lt;/strong\u0026gt; is responsible for delivery and operational excellence, customer satisfaction, portfolio health, and account growth across NewRocket’s enterprise AI and Anthropic-focused services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader owns and manages executive client relationships to enable seamless delivery across NewRocket’s AI Foundry offerings. These may include AI strategy and readiness, Claude-powered applications, AI platform architecture, retrieval-augmented generation (RAG), agentic AI, workflow automation, data and knowledge enablement, ServiceNow integration, governance, adoption, and managed AI operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In partnership with Project Managers, Engagement Managers, Program Managers, Architects, and other engagement-oversight roles, the Delivery Director oversees the assigned portfolio with a hands-on approach. This includes providing direction, governance, and escalation leadership; ensuring quality and compliance; managing risks and financial performance; aligning scope, staffing, and delivery plans; and delivering measurable value and high client satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Delivery Director also partners with Sales, Solution Consulting, Practice Leaders, and the Anthropic/AI Foundry teams to support bookings, grow existing client relationships, and expand NewRocket’s enterprise AI business. They build trusted relationships with client decision-makers, shape opportunities, validate scope and estimates, identify staffing needs, and ensure a seamless handoff from Sales to Delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director is accountable for all projects and programs in their assigned AI Foundry portfolio. They work closely with Professional Services, Managed Services, Resource Management, and Delivery Excellence leadership to define and operate a best-in-class enterprise AI delivery organization. The successful candidate fosters an environment of trust, collaboration, accountability, innovation, and high performance while delivering excellent customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Job Responsibilities \u0026amp;amp; Accountabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Delivery Excellence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Portfolio, Program \u0026amp;amp; Client Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality, on-time, and on-budget delivery across the assigned AI Foundry and Anthropic services portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted relationships with client executives, program sponsors, technical leaders, and business stakeholders to drive successful project outcomes, adoption, account expansion, and long-term growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee delivery of enterprise AI engagements, including AI strategy, AI readiness, Claude-powered solutions, RAG, agentic AI, AI platform enablement, workflow automation, ServiceNow integration, data enablement, governance, and managed services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an active executive oversight role for a subset of key programs and accounts, including proactive engagement with customer executives, delivery health reviews, escalation management, risk mitigation, quality governance, and value-realization tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues across the portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure delivery teams define measurable business outcomes, success criteria, adoption metrics, and value-realization plans for each engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide teams and clients through the practical realities of enterprise AI delivery, including evolving requirements, model limitations, data readiness, integration complexity, security expectations, governance needs, and change-management requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Delivery Governance, Quality \u0026amp;amp; Methodology\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive compliance and accountability with NewRocket’s delivery methodology, delivery standards, quality framework, project controls, and client-governance practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure engagements have clear scopes, roles, responsibilities, milestones, acceptance criteria, dependencies, assumptions, risks, and change-control processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confirm AI solutions are delivered using responsible AI practices appropriate to the engagement, including security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure AI delivery teams apply appropriate controls for sensitive data, access-aware retrieval, prompt injection, grounded responses, tool permissions, output validation, human-in-the-loop approvals, and agentic workflow risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI Architects, AI Platform Architects, Forward Deployed AI Engineers, ServiceNow Architects, and client teams to ensure technical quality, solution scalability, performance, and alignment with approved architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Delivery Excellence team to continuously improve the AI Foundry delivery framework, engagement models, governance processes, delivery accelerators, and reusable playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and promote NewRocket’s delivery-excellence approach across global delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales-to-Delivery Transition\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Solution Consulting, and client stakeholders to ensure a seamless transition from opportunity shaping through implementation and ongoing delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Statement of Work (SOW), proposal, RFP, scope, estimate, delivery-model, and staffing reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confirm client expectations, success criteria, delivery assumptions, governance structures, technical dependencies, data requirements, security considerations, and AI operating-model needs are accurately represented before project launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define delivery roles, responsibilities, project governance, kickoff requirements, and mobilization plans for new AI Foundry engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate effective project kickoff preparation and establish a clear, trusted client-delivery relationship from the outset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee AI Foundry portfolio planning, project health, capacity, dependencies, risks, milestones, financial performance, and delivery forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for portfolio revenue forecasts, utilization, backlog, bookings conversion, delivery margin, and operational performance for the assigned Area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the portfolio and individual projects contribute to gross margin expectations while protecting customer outcomes, quality, and long-term account health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Resource Management and Practice Leadership to ensure projects are staffed appropriately with the necessary AI, cloud, data, ServiceNow, product, design, governance, program-management, and change-management capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the VP of Professional Services and AI Foundry practice leadership to ensure the right expertise is available for complex client programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive effective, productive, and sustainable use of global delivery resources, including India-based and distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and manage billable and non-billable time, staffing utilization, delivery costs, project margin, forecast accuracy, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring delivery challenges and work with leadership to improve processes, platforms, delivery models, accelerators, and operating practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure appropriate operational handoffs to Managed Services or client operations teams, where applicable, including documentation, support models, monitoring, governance, and service-transition requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; People Management \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach, mentor, and develop Crew Members, including direct and indirect reports across AI, engineering, architecture, ServiceNow, consulting, program management, data, and platform disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams in a manner that reflects NewRocket’s Delivery vision, values, client-first mindset, collaboration standards, and commitment to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage career progression and employee development through hiring, onboarding, goal setting, performance reviews, feedback, mentoring, coaching, and succession planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate the execution of NewRocket’s Career Coach model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain high-performing, inclusive teams that work effectively across functions, geographies, cultures, and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create opportunities for team members to develop skills in enterprise AI, Anthropic and Claude solutions, ServiceNow AI, agentic workflows, data and cloud platforms, delivery leadership, governance, and client advisory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with practice and resource leaders to identify capability gaps, develop talent plans, and recruit the expertise needed to scale the Anthropic and AI Foundry business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote knowledge sharing, reusable delivery assets, technical playbooks, post-engagement learning, and continuous improvement across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Region Growth \u0026amp;amp; Client Expansion\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in pre-sales customer meetings, account planning, opportunity reviews, deal reviews, SOW reviews, RFP responses, and solution-shaping activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with Sales, drive bookings and expansion within existing client accounts and influence bookings for new logos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-level relationships that identify additional opportunities for NewRocket’s AI Foundry, Anthropic, ServiceNow, managed services, data, experience, and transformation offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients define and prioritize high-value AI use cases that align with strategic goals, data availability, risk tolerance, expected outcomes, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide delivery leadership and commercial input on solution scope, staffing, estimates, timelines, risks, client responsibilities, assumptions, and implementation approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with Area Sales leadership to help drive opportunities that meet bookings and revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales to establish consistent handoff standards and ensure client expectations are aligned with SOW commitments and delivery capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support NewRocket’s Anthropic partnership by representing NewRocket’s capabilities in Claude-powered enterprise applications, AI platform services, agentic AI, RAG, responsible AI, and ServiceNow-connected AI workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and recurring client needs that can inform new AI Foundry offerings, Agent Packs, reusable accelerators, delivery methodologies, and thought-leadership opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Portfolio Growth \u0026amp;amp; Performance Accountability\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;The Delivery Director is accountable for portfolio growth and performance against defined targets, which may include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bookings\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Under Management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Gross Margin\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forecast Accuracy\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Satisfaction (CSAT)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Net Promoter Score (NPS), where applicable\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-time and on-budget delivery performance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI solution adoption and measurable value realization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account retention, expansion, and referenceability\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Specific targets will be provided separately and may be adjusted to align with broader NewRocket business goals.\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Personal Utilization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain personal utilization in alignment with NewRocket expectations and the assigned leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate directly in high-value client activities, including executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, Knowledge \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of consulting, professional services, enterprise delivery, and client-account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of portfolio, program, and project-management methodologies and delivery governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Anthropic and Claude enterprise implementation concepts, including prompt and context engineering, tool use, structured outputs, RAG, responsible AI, evaluation, and human-in-the-loop controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess, communicate, and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written, verbal, presentation, facilitation, and executive-stakeholder communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead, motivate, and align multifunctional teams across multiple time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people-leadership skills, including the ability to provide timely, constructive, and positive feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify complex technical and business situations into practical decisions, clear delivery plans, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a matrixed organization, managing ambiguity and change, and operating in a fast-paced growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales-value training or consultative-selling experience is an asset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree and/or equivalent relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8–12 years of experience\u0026lt;/strong\u0026gt; in program and project management, delivery leadership, or client engagement management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in portfolio management, account delivery leadership, or P\u0026amp;amp;L/margin accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of people-management experience\u0026lt;/strong\u0026gt;, including coaching and developing technical, consulting, delivery, or cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ years of delivery leadership on enterprise AI/GenAI programs\u0026lt;/strong\u0026gt;, including at least one production LLM or agentic deployment.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering enterprise AI, generative AI, machine learning, data, cloud, workflow automation, ServiceNow, and digital-transformation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Claude, Anthropic, LLM, RAG, agentic AI, AI-platform, responsible-AI, or AI-governance initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in ServiceNow professional services, ServiceNow implementation, ServiceNow managed services, or related enterprise-platform delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading globally distributed delivery teams, including offshore or India-based delivery resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth consulting, systems integration, technology partner, or professional-services organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The following are strongly preferred but not required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agile certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scrum certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Strategic Portfolio Management (SPM) certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow certifications relevant to the candidate’s area of expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud, AI/ML, or responsible-AI certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anthropic Academy, partner enablement, or other Claude-related technical or business education\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Delivery Director – AI Foundry \u0026amp;amp; Anthropic Business is essential to ensuring that NewRocket’s enterprise AI ambitions translate into consistently excellent client outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader connects NewRocket’s Anthropic partnership, Claude-powered AI capabilities, ServiceNow expertise, delivery discipline, and client relationships into a high-performing portfolio of work. By ensuring successful delivery, responsible AI adoption, measurable value realization, healthy margins, satisfied clients, and scalable account growth, the Delivery Director helps NewRocket—and our clients—confidently #GoBeyondWorkflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6152585004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6152611004\u0026gh_jid=6152611004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204065004,"location":{"name":"Remote, USA"},"metadata":null,"id":6152611004,"updated_at":"2026-09-10T15:24:41-04:00","requisition_id":"1724","title":"Delivery Director – AI Foundry \u0026 Anthropic Business-Western US","company_name":"NewRocket","first_published":"2026-09-10T15:24:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Delivery Director – AI Foundry \u0026amp;amp; Anthropic Business-Western US\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; [Hybrid / Remote]\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Up to [25%], based on client and business needs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is proud to be an Anthropic partner/vendor.\u0026lt;/strong\u0026gt; Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join our Crew!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overall Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Delivery Director – AI Foundry \u0026amp;amp; Anthropic Business\u0026lt;/strong\u0026gt; is responsible for delivery and operational excellence, customer satisfaction, portfolio health, and account growth across NewRocket’s enterprise AI and Anthropic-focused services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader owns and manages executive client relationships to enable seamless delivery across NewRocket’s AI Foundry offerings. These may include AI strategy and readiness, Claude-powered applications, AI platform architecture, retrieval-augmented generation (RAG), agentic AI, workflow automation, data and knowledge enablement, ServiceNow integration, governance, adoption, and managed AI operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In partnership with Project Managers, Engagement Managers, Program Managers, Architects, and other engagement-oversight roles, the Delivery Director oversees the assigned portfolio with a hands-on approach. This includes providing direction, governance, and escalation leadership; ensuring quality and compliance; managing risks and financial performance; aligning scope, staffing, and delivery plans; and delivering measurable value and high client satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Delivery Director also partners with Sales, Solution Consulting, Practice Leaders, and the Anthropic/AI Foundry teams to support bookings, grow existing client relationships, and expand NewRocket’s enterprise AI business. They build trusted relationships with client decision-makers, shape opportunities, validate scope and estimates, identify staffing needs, and ensure a seamless handoff from Sales to Delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director is accountable for all projects and programs in their assigned AI Foundry portfolio. They work closely with Professional Services, Managed Services, Resource Management, and Delivery Excellence leadership to define and operate a best-in-class enterprise AI delivery organization. The successful candidate fosters an environment of trust, collaboration, accountability, innovation, and high performance while delivering excellent customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Job Responsibilities \u0026amp;amp; Accountabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Delivery Excellence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Portfolio, Program \u0026amp;amp; Client Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality, on-time, and on-budget delivery across the assigned AI Foundry and Anthropic services portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trusted relationships with client executives, program sponsors, technical leaders, and business stakeholders to drive successful project outcomes, adoption, account expansion, and long-term growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee delivery of enterprise AI engagements, including AI strategy, AI readiness, Claude-powered solutions, RAG, agentic AI, AI platform enablement, workflow automation, ServiceNow integration, data enablement, governance, and managed services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an active executive oversight role for a subset of key programs and accounts, including proactive engagement with customer executives, delivery health reviews, escalation management, risk mitigation, quality governance, and value-realization tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues across the portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure delivery teams define measurable business outcomes, success criteria, adoption metrics, and value-realization plans for each engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide teams and clients through the practical realities of enterprise AI delivery, including evolving requirements, model limitations, data readiness, integration complexity, security expectations, governance needs, and change-management requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Delivery Governance, Quality \u0026amp;amp; Methodology\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive compliance and accountability with NewRocket’s delivery methodology, delivery standards, quality framework, project controls, and client-governance practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure engagements have clear scopes, roles, responsibilities, milestones, acceptance criteria, dependencies, assumptions, risks, and change-control processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confirm AI solutions are delivered using responsible AI practices appropriate to the engagement, including security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure AI delivery teams apply appropriate controls for sensitive data, access-aware retrieval, prompt injection, grounded responses, tool permissions, output validation, human-in-the-loop approvals, and agentic workflow risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI Architects, AI Platform Architects, Forward Deployed AI Engineers, ServiceNow Architects, and client teams to ensure technical quality, solution scalability, performance, and alignment with approved architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Delivery Excellence team to continuously improve the AI Foundry delivery framework, engagement models, governance processes, delivery accelerators, and reusable playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and promote NewRocket’s delivery-excellence approach across global delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales-to-Delivery Transition\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Solution Consulting, and client stakeholders to ensure a seamless transition from opportunity shaping through implementation and ongoing delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Statement of Work (SOW), proposal, RFP, scope, estimate, delivery-model, and staffing reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confirm client expectations, success criteria, delivery assumptions, governance structures, technical dependencies, data requirements, security considerations, and AI operating-model needs are accurately represented before project launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define delivery roles, responsibilities, project governance, kickoff requirements, and mobilization plans for new AI Foundry engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate effective project kickoff preparation and establish a clear, trusted client-delivery relationship from the outset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee AI Foundry portfolio planning, project health, capacity, dependencies, risks, milestones, financial performance, and delivery forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for portfolio revenue forecasts, utilization, backlog, bookings conversion, delivery margin, and operational performance for the assigned Area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the portfolio and individual projects contribute to gross margin expectations while protecting customer outcomes, quality, and long-term account health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Resource Management and Practice Leadership to ensure projects are staffed appropriately with the necessary AI, cloud, data, ServiceNow, product, design, governance, program-management, and change-management capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the VP of Professional Services and AI Foundry practice leadership to ensure the right expertise is available for complex client programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive effective, productive, and sustainable use of global delivery resources, including India-based and distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and manage billable and non-billable time, staffing utilization, delivery costs, project margin, forecast accuracy, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring delivery challenges and work with leadership to improve processes, platforms, delivery models, accelerators, and operating practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure appropriate operational handoffs to Managed Services or client operations teams, where applicable, including documentation, support models, monitoring, governance, and service-transition requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; People Management \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach, mentor, and develop Crew Members, including direct and indirect reports across AI, engineering, architecture, ServiceNow, consulting, program management, data, and platform disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams in a manner that reflects NewRocket’s Delivery vision, values, client-first mindset, collaboration standards, and commitment to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage career progression and employee development through hiring, onboarding, goal setting, performance reviews, feedback, mentoring, coaching, and succession planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate the execution of NewRocket’s Career Coach model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain high-performing, inclusive teams that work effectively across functions, geographies, cultures, and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create opportunities for team members to develop skills in enterprise AI, Anthropic and Claude solutions, ServiceNow AI, agentic workflows, data and cloud platforms, delivery leadership, governance, and client advisory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with practice and resource leaders to identify capability gaps, develop talent plans, and recruit the expertise needed to scale the Anthropic and AI Foundry business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote knowledge sharing, reusable delivery assets, technical playbooks, post-engagement learning, and continuous improvement across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Region Growth \u0026amp;amp; Client Expansion\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in pre-sales customer meetings, account planning, opportunity reviews, deal reviews, SOW reviews, RFP responses, and solution-shaping activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with Sales, drive bookings and expansion within existing client accounts and influence bookings for new logos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-level relationships that identify additional opportunities for NewRocket’s AI Foundry, Anthropic, ServiceNow, managed services, data, experience, and transformation offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients define and prioritize high-value AI use cases that align with strategic goals, data availability, risk tolerance, expected outcomes, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide delivery leadership and commercial input on solution scope, staffing, estimates, timelines, risks, client responsibilities, assumptions, and implementation approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with Area Sales leadership to help drive opportunities that meet bookings and revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales to establish consistent handoff standards and ensure client expectations are aligned with SOW commitments and delivery capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support NewRocket’s Anthropic partnership by representing NewRocket’s capabilities in Claude-powered enterprise applications, AI platform services, agentic AI, RAG, responsible AI, and ServiceNow-connected AI workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and recurring client needs that can inform new AI Foundry offerings, Agent Packs, reusable accelerators, delivery methodologies, and thought-leadership opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Portfolio Growth \u0026amp;amp; Performance Accountability\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;The Delivery Director is accountable for portfolio growth and performance against defined targets, which may include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bookings\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Under Management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Gross Margin\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Forecast Accuracy\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Satisfaction (CSAT)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Net Promoter Score (NPS), where applicable\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-time and on-budget delivery performance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI solution adoption and measurable value realization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account retention, expansion, and referenceability\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Specific targets will be provided separately and may be adjusted to align with broader NewRocket business goals.\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Personal Utilization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain personal utilization in alignment with NewRocket expectations and the assigned leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate directly in high-value client activities, including executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, Knowledge \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of consulting, professional services, enterprise delivery, and client-account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of portfolio, program, and project-management methodologies and delivery governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Anthropic and Claude enterprise implementation concepts, including prompt and context engineering, tool use, structured outputs, RAG, responsible AI, evaluation, and human-in-the-loop controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess, communicate, and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written, verbal, presentation, facilitation, and executive-stakeholder communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead, motivate, and align multifunctional teams across multiple time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people-leadership skills, including the ability to provide timely, constructive, and positive feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify complex technical and business situations into practical decisions, clear delivery plans, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a matrixed organization, managing ambiguity and change, and operating in a fast-paced growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales-value training or consultative-selling experience is an asset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree and/or equivalent relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8–12 years of experience\u0026lt;/strong\u0026gt; in program and project management, delivery leadership, or client engagement management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in portfolio management, account delivery leadership, or P\u0026amp;amp;L/margin accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of people-management experience\u0026lt;/strong\u0026gt;, including coaching and developing technical, consulting, delivery, or cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ years of delivery leadership on enterprise AI/GenAI programs\u0026lt;/strong\u0026gt;, including at least one production LLM or agentic deployment.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering enterprise AI, generative AI, machine learning, data, cloud, workflow automation, ServiceNow, and digital-transformation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Claude, Anthropic, LLM, RAG, agentic AI, AI-platform, responsible-AI, or AI-governance initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in ServiceNow professional services, ServiceNow implementation, ServiceNow managed services, or related enterprise-platform delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading globally distributed delivery teams, including offshore or India-based delivery resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth consulting, systems integration, technology partner, or professional-services organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The following are strongly preferred but not required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agile certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scrum certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Strategic Portfolio Management (SPM) certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow certifications relevant to the candidate’s area of expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud, AI/ML, or responsible-AI certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anthropic Academy, partner enablement, or other Claude-related technical or business education\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Delivery Director – AI Foundry \u0026amp;amp; Anthropic Business is essential to ensuring that NewRocket’s enterprise AI ambitions translate into consistently excellent client outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader connects NewRocket’s Anthropic partnership, Claude-powered AI capabilities, ServiceNow expertise, delivery discipline, and client relationships into a high-performing portfolio of work. By ensuring successful delivery, responsible AI adoption, measurable value realization, healthy margins, satisfied clients, and scalable account growth, the Delivery Director helps NewRocket—and our clients—confidently #GoBeyondWorkflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6152611004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6186179004\u0026gh_jid=6186179004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5212325004,"location":{"name":"Remote - East US"},"metadata":null,"id":6186179004,"updated_at":"2026-10-20T22:40:41-04:00","requisition_id":"1772","title":"Delivery Director - ServiceNow and AI Consulting/Advisory Eastern US","company_name":"NewRocket","first_published":"2026-09-08T23:32:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Area Delivery Director\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;Remote (Eastern United States)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.\u0026amp;nbsp; Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace.\u0026amp;nbsp;We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp;\u0026amp;nbsp;We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.\u0026amp;nbsp;For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6186179004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6119584004\u0026gh_jid=6119584004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5189418004,"location":{"name":"Remote, USA (Central or Eastern preferred)"},"metadata":null,"id":6119584004,"updated_at":"2026-10-20T19:54:22-04:00","requisition_id":"1682","title":"Delivery Director-Telecommunications-ServiceNow TSOM, CSM, TI, FSM, OSS, BSS   ","company_name":"NewRocket","first_published":"2026-07-20T11:11:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Delivery Director – Telecommunications\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Telco (OSS/BSS) | AI (Anthropic, OpenAI, etc.) | ServiceNow— TSOM, CSM, TNI, FSM\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;648\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;162\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Function\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Regional Delivery Director\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;162\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reports To\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Area/Region VP Professional Services\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;162\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Regional / Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;162\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Up to 50%\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Position Summary\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The Telco Delivery Director is responsible for delivery and operational excellence, customer satisfaction, and portfolio growth across a portfolio of Communications Service Provider (CSP) clients. This is a delivery leadership role demanding a leader who can own client relationships, staff and govern engagements with the right technical depth, and ensure programs spanning TSOM, CSM, TNI, FSM, and OSS/BSS integration are delivered to telecom-grade SLAs. The ideal candidate brings working fluency in the order-to-activate and trouble-to-resolve lifecycle, credibility with CSP network operations and IT executives, and a forward-looking view on how agentic AI is changing order fallout remediation and service assurance.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Key Responsibilities\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Delivery Leadership \u0026amp;amp; Excellence\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure 5-star quality delivery across telecom engagements, meeting the operational rigor CSPs expect for network-critical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a trusted relationship with telecom customer stakeholders to drive project success and future account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the resourcing team to ensure project teams are staffed with the right depth of Telecom/OSS-BSS expertise for success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the team to ensure the right ServiceNow TSOM, CSM, TNI, and FSM capability expertise is provided on the project\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transition clients smoothly from the sales process to the delivery team including SOW (Statement of Work) reviews, defining project roles and responsibilities for kick off, and facilitating kick off preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an active role on a subset of projects in a project oversight role including proactive engagement with customer network operations and IT executives, serving as an escalation point, ensuring compliance and quality delivery, and controlling billable and non-billable time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and resolve project escalations across the telecom portfolio as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive compliance and accountability to NewRocket methodology, delivery standards, and telecom industry frameworks (e.g., TM Forum eTOM/ODA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Delivery Excellence team to ensure continuous improvements to the Delivery Excellence framework, incorporating telecom-specific lessons learned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the adoption of AI in service delivery to improve productivity, quality and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Order Management \u0026amp;amp; OSS/BSS Delivery Depth\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee engagements spanning order data models, service catalog structures, and state machine logic, ensuring delivery teams keep order flow deterministic, auditable, and aligned with network provisioning capabilities across residential, business, and wholesale fiber service types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide delivery oversight for integrations between OMS platforms (Amdocs, Oracle ASAP, Netcracker, Salesforce Communications Cloud) and downstream provisioning, inventory, and billing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure engagement teams define fallout taxonomies (data quality, network readiness, provisioning failure, third-party) and track KPIs such as fallout rate by order type, auto-heal rate, MTTR, and repeat fallout percentage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion root-cause analysis for systemic fallout patterns across client engagements, ensuring delivery teams drive permanent fixes rather than one-off remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure OSS/BSS integration architecture on client engagements follows TM Forum Open API standards (e.g., TMF641, TMF640, TMF632, TMF639) and canonical SID/eTOM data models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on the application of agentic AI to order management — autonomous fallout triage, intelligent order routing, and self-healing orchestration — to guide clients and delivery teams toward production-safe adoption\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Operational Excellence\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the regional delivery portfolio, including forecasting, planning, and revenue and margin achievement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive efficient utilization of global delivery resources, including collaboration with offshore teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with solution consulting teams to align scope, estimates, and staffing needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales leaders to expand accounts, secure new logos, and drive bookings growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;People Management\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and mentor direct and indirect delivery team members across the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee career progression, hiring, and performance management for delivery talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of collaboration, trust, and high performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Region Growth\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in pre-sales customer meetings, deal reviews, SOW and RFP reviews for CSP opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with Sales, drive and influence bookings within new telecom logos and existing carrier accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales to define standards for hand-off to delivery and alignment on customer expectations in line with SOW\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with Area Sales lead to help drive opportunities to meet bookings and revenue targets across the telecom vertical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for portfolio growth KPIs: Bookings, Revenue Under Management, Gross Margin, and CSAT (specific targets provided separately)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Platform \u0026amp;amp; Technology Landscape\u0026lt;/h1\u0026gt;\n\u0026lt;table width=\u0026quot;648\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;147\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Order Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;501\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Amdocs OMS, Oracle ASAP/CSG, Netcracker Digital BSS, Salesforce Communications Cloud (Vlocity)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;147\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Provisioning / NMS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;501\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Nokia NFMP/CBAM, Calix AXOS/SMx, Adtran Mosaic, Cisco NSO, ZTP platforms, IPAM (InfoBlox, BlueCat)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;147\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Network / OSS Inventory\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;501\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Vetro FiberMap, Granite, Comsof, Esri GIS, Amdocs Network Engineer\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;147\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CRM / BSS / Billing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;501\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Salesforce, Siebel, Amdocs CES, Kenan, CSG Singleview, Comverse ONE\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;147\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integration / Middleware\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;501\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;MuleSoft, Apache Kafka, IBM App Connect, TM Forum Open APIs (TMF641/640/632/639)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;147\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic AI / Automation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;501\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;LangChain, AutoGen, LLM tool-use frameworks, Temporal.io, n8n, ServiceNow AI Agents\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Qualifications\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Required\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in Professional Services or Consulting Delivery, with a significant portion spent serving Communications Service Providers (CSPs) or the broader Telecommunications, Media \u0026amp;amp; Technology (TMT) industry\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;6+ years\u0026#39; experience with ServiceNow Telecommunications solutions: TSOM, CSM, TNI, FSM, and OSS/BSS integration\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of telecom operational processes and concepts — order-to-activate, trouble-to-resolve, service assurance, service fulfillment, and network inventory management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with TM Forum standards and frameworks (eTOM, ODA, SID) and TM Forum Open APIs (e.g., TMF641, TMF640, TMF632, TMF639), and how they map to ServiceNow\u0026#39;s Telecom Service Management capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carrier-grade background strongly preferred — experience delivering for large ILECs, CLECs, or MSOs (e.g., Lumen, AT\u0026amp;amp;T, Verizon, Comcast, or equivalent) brings immediate domain credibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of order fallout and exception management concepts (fallout taxonomies, auto-heal rate, MTTR) and how agentic AI is being applied to order orchestration and fulfillment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of people management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of consulting and services delivery, and of portfolio management methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad understanding of the ServiceNow Domain areas, with depth in the Telecommunications industry vertical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, able to engage credibly with CSP network operations, IT, and customer experience executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and mitigate risk, particularly for network-critical and customer-facing telecom systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership capabilities; ability to lead and motivate multifunctional teams located across multiple time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to simplify complex, multi-domain OSS/BSS situations for both technical and executive audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial knowledge; sales value training an asset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Telecommunications Service Management (TSM) Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Certified Implementation Specialist – CSM, FSM, or Telecommunications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;TM Forum Frameworx certification (e.g., Open Digital Architecture / eTOM)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile, SCRUM, or PMP certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow SPM Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL, TOGAF, Anthropic CCAF Certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to BEAD-funded fiber programs or wholesale/open-access fiber OSS models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Core Competencies\u0026lt;/h1\u0026gt;\n\u0026lt;table width=\u0026quot;648\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;216\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Telecom Delivery Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ensures 5-star, SLA-grade quality delivery across a CSP client portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;216\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OSS/BSS Program Oversight\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Governs multi-platform engagements from order capture through activation, driving out fallout at the root.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;216\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Carrier Domain Fluency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Brings credibility earned engaging network operations and IT executives at Tier 1/2 carriers.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;216\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Portfolio \u0026amp;amp; Margin Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountable for bookings, revenue, margin, and CSAT across an enterprise telecom portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;216\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales-to-Delivery Transition\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drives seamless handoff from Sales through SOW review, kickoff, and steady-state delivery.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;216\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Coaches and grows delivery talent across time zones within a high-performance, trust-based culture.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;About NewRocket\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world\u0026#39;s leading Communications Service Providers (CSPs) solve their toughest network, operations, and customer experience challenges and navigate change with confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer \u0026amp;amp; Industry Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat — we champion diversity, celebrate creativity, and support professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Equal Opportunity\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6119584004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6209145004\u0026gh_jid=6209145004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5223268004,"location":{"name":"Remote"},"metadata":null,"id":6209145004,"updated_at":"2026-10-06T15:22:12-04:00","requisition_id":"1802","title":"Director, AI and ServiceNow Business Process Architecture","company_name":"NewRocket","first_published":"2026-10-06T15:22:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Director, ServiceNow Business Process Architecture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Remote – Western US (Pacific or Mountain time zone preferred)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a ServiceNow Elite Partner and a Claude Select partner, helping enterprises reimagine how work gets done with ServiceNow and AI. We work with public and private sector organizations, including some of the world’s biggest brands, to simplify processes, remove complexity, and turn the promise of AI into measurable business outcomes. We are \u0026lt;em\u0026gt;“Raising the Bar” \u0026lt;/em\u0026gt;in delivering technology’s promise to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Core Values: Excellence, Creativity, Integrity, Teamwork and Empathy \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#ExCITE\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;. At NewRocket, these values guide everything we do: they are the foundation of our culture and define how we \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Go Beyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; for our clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a \u0026lt;strong\u0026gt;Director, Business Process Architecture\u0026lt;/strong\u0026gt; within our Service Delivery organization, reporting to the Area Vice President, US West Delivery. This is a player-coach role: you will deliver directly with clients, leading process discovery and redesign on strategic ServiceNow and Claude engagements, while also leading and growing a team of Business Process Architects, supporting pre-sales, and building our AI-enabled business process practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As organizations move from digitizing workflows to redesigning them around AI agents, the way processes are designed has to change. You will help our clients, and our own team, make that shift by combining deep ServiceNow platform experience with hands-on knowledge of Now Assist, AI agents, and large language models such as Claude.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a great fit for an experienced ServiceNow professional with a track record of leading engagements, customers, and project teams, including those ready to step into a more formal people-management role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are #GoingBeyond! Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Client Delivery\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead executive and stakeholder workshops to capture current-state processes, desired outcomes, and success measures across ServiceNow workflows and AI solutions such as Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Redesign processes for an AI-first world: identify where Now Assist, AI agents, and LLMs such as Claude can automate, augment, or remove work, and where human judgment must stay in the loop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define future-state process architecture, requirements, and roadmaps, and make recommendations that improve efficiency, effectiveness, and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solution and Technical Architects to translate process designs into implementation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools such as Claude in your own delivery work to speed up discovery, process mapping, documentation, and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to client leaders; identify and mitigate risk and escalate appropriately\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Team Leadership\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, coach, and develop a growing team of Business Process Architects, including career progression, performance reviews, and mentoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upskill the team on Now Assist, AI agents, and Claude so every Business Process Architect can confidently lead AI-driven process conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct peer reviews to ensure quality and consistent use of leading practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage team financials, including utilization, revenue, and margin targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Pre-Sales and Practice Building\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support sales with scoping, estimates, SOW development, and client presentations for process and AI-led engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build packaged offerings for AI process redesign and agentic readiness, such as AI opportunity assessments and process redesign accelerators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable methods, templates, and AI-enabled tools that make our delivery faster and more consistent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide input to Delivery leadership on strategy, hiring, and process improvements, and collaborate across NewRocket on special initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of ServiceNow experience, with broad platform knowledge across multiple workflows (e.g., ITSM, CSM, HRSD, SPM) rather than a single module\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience applying AI to business processes, including ServiceNow Now Assist and AI Agents, and LLMs such as Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to rethink processes around AI and agentic automation, not just digitize the current state\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading engagements, programs, or customer relationships end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership, formal or informal (e.g., engagement lead, workstream lead, or acting manager); prior people management is a plus but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting pre-sales, including scoping, estimating, and presenting to prospective clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent facilitation and presentation skills, with the presence to lead executive-level workshops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills with all levels of an organization, including executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and mentoring skills, with the ability to motivate a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to simplify complex situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity, change, and working in a matrixed consulting environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Certified System Administrator (CSA) required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One or more ServiceNow Certified Implementation Specialist (CIS) certifications preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow AI certifications (e.g., Now Assist micro-certifications) preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Claude certifications (such as the CCAR-F or CCDV-F) preferred; if you don’t hold them yet, you must be willing to earn them within your first 90 days\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6209145004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6240192004\u0026gh_jid=6240192004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5234478004,"location":{"name":"Remote"},"metadata":null,"id":6240192004,"updated_at":"2026-10-31T11:51:52-04:00","requisition_id":"1838","title":"Director of AI and Enterprise Architecture","company_name":"NewRocket","first_published":"2026-10-31T11:51:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Director of AI and Enterprise Architecture\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Remote – Western US (Pacific or Mountain time zone preferred)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a ServiceNow Elite Partner and a Claude Select partner, helping enterprises reimagine how work gets done with ServiceNow and AI. We work with public and private sector organizations, including some of the world’s biggest brands, to simplify processes, remove complexity, and turn the promise of AI into measurable business outcomes. We are \u0026lt;em\u0026gt;“Raising the Bar” \u0026lt;/em\u0026gt;in delivering technology’s promise to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Core Values: Excellence, Creativity, Integrity, Teamwork and Empathy \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#ExCITE\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;. At NewRocket, these values guide everything we do: they are the foundation of our culture and define how we \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Go Beyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; for our clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Director of AI and Enterprise Architecture to be the technical leader on our client engagements, working alongside our forward deployed engineers as they build and deploy agentic AI inside complex enterprise environments. This is a billable, client-facing consulting role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Large enterprises don\u0026#39;t run on one system. They run on decades of layered platforms: ERP backbones like SAP and Oracle, service and workflow platforms like ServiceNow, CRM, HR and finance suites, custom integrations, data warehouses, and the identity and security controls that hold it all together. Agentic AI only creates value when it can work safely inside that landscape: reading the right data, taking the right actions, respecting approvals and access controls, and leaving an audit trail that satisfies IT, security and compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On each engagement, you\u0026#39;re the person who understands that landscape. You map the client\u0026#39;s systems, translate their business goals into the architecture and requirements agents need, and lead the forward deployed engineers through it as they build, so workflows make it out of pilot and into the client\u0026#39;s production environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What you\u0026#39;ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead engagements technically.\u0026lt;/strong\u0026gt; Serve as the senior technical leader on client engagements, setting architecture direction and guiding the forward deployed engineers who are building alongside you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Map the client\u0026#39;s system landscape.\u0026lt;/strong\u0026gt; Quickly get to grips with each client\u0026#39;s environment, including ServiceNow, SAP, Oracle, Salesforce, Workday, custom systems and the integrations between them, and turn it into a clear picture the engineering team can build against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate business processes into agent-ready requirements.\u0026lt;/strong\u0026gt; Work with client process owners to break down workflows like incident resolution, procure-to-pay, order-to-cash and employee onboarding into the tasks, data, decisions, permissions and human approval points an agent must handle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design how agents connect to systems of record.\u0026lt;/strong\u0026gt; Define the integration approach for each engagement: APIs, integration platforms, event streams, MCP and tool-calling layers, and data access patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Get workflows into production.\u0026lt;/strong\u0026gt; Navigate the client\u0026#39;s environments, change management, release processes, testing, monitoring and support handoff so agentic workflows move from pilot to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear the path with security and governance.\u0026lt;/strong\u0026gt; Design identity and access models for agents (service accounts, least privilege, delegated authority), audit logging and controls, and win sign-off from client CISOs, risk teams and auditors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advise senior client stakeholders.\u0026lt;/strong\u0026gt; Act as a trusted architecture advisor to client CIOs, CTOs, enterprise architects and platform owners, and identify where agentic workflows can expand into new use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen the practice.\u0026lt;/strong\u0026gt; Turn what you learn on engagements into reusable blueprints, integration playbooks and readiness assessments, and share field insight with our product and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you bring\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7 to 10 years of experience in enterprise architecture, solution architecture or technical leadership roles within large, complex enterprise software environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on knowledge of at least two major enterprise platforms, such as ServiceNow, SAP (S/4HANA, BTP), Oracle (Fusion, E-Business Suite, OCI), Salesforce or Workday, including their data models, APIs, extension frameworks and upgrade constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grounding in enterprise integration: REST and SOAP APIs, middleware and iPaaS (MuleSoft, Boomi, SAP Integration Suite or similar), event-driven architecture, and master data management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with AI or automation in production, such as LLM-based applications, agentic workflows, RPA or intelligent automation, and a clear point of view on where agents fit and where they don\u0026#39;t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record moving enterprise systems from design to production, including environment management, SDLC and change control, testing, monitoring and operational support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of enterprise security and governance: identity and access management, SSO and OAuth, role-based access, audit, and regulatory requirements such as SOX, GDPR or HIPAA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-facing consulting experience, such as at a Big Four firm (Deloitte, PwC, EY, KPMG), Accenture or another global systems integrator or enterprise software vendor\u0026#39;s professional services team, including working in a billable delivery model and advising executive stakeholders in plain business terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience serving as technical lead for engineering teams on delivery engagements, guiding engineers who are building while staying hands-on enough to unblock them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in computer science, engineering, information systems or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Location and travel\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You must live in the Western United States, in the Mountain or Pacific time zone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must be willing to travel up to 75% to client sites.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to have\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enterprise architecture frameworks such as TOGAF, or platform certifications (ServiceNow Certified Technical Architect, SAP or Oracle architect certifications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agent frameworks and protocols, including Model Context Protocol (MCP), tool use and function calling, retrieval-augmented generation and agent evaluation methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms (AWS, Azure, GCP) and modern data platforms (Snowflake, Databricks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working alongside forward deployed engineering teams, or in a similar embedded delivery model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated industries such as financial services, healthcare, public sector or manufacturing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public thought leadership: talks, writing or published reference architectures on enterprise AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What success looks like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a billable, client-facing consulting role. You\u0026#39;ll be embedded on customer engagements alongside our forward deployed engineers, serving as the architecture lead who helps the team navigate complex enterprise system landscapes.\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engagement delivery:\u0026lt;/strong\u0026gt; You consistently meet billable utilization targets and are the go-to architect on our most complex client engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Landscape mastery for the team:\u0026lt;/strong\u0026gt; On each engagement, you quickly map the client\u0026#39;s system landscape (ServiceNow, SAP, Oracle and the integrations between them) and give forward deployed engineers a clear path through it: where the data lives, which APIs and controls apply, and who owns what.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production outcomes:\u0026lt;/strong\u0026gt; Agentic workflows you architect reach the client\u0026#39;s production environment, with sign-off from their IT, security and risk teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client trust:\u0026lt;/strong\u0026gt; Clients see you as a senior advisor, leading to engagement extensions, expanded scope and referenceable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Repeatable delivery:\u0026lt;/strong\u0026gt; Patterns, integration playbooks and readiness assessments from your engagements are reused across the practice, making each new deployment faster.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6240192004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6097943004\u0026gh_jid=6097943004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5177024004,"location":{"name":"New York Area"},"metadata":null,"id":6097943004,"updated_at":"2026-10-28T12:06:42-04:00","requisition_id":"1654","title":"Enterprise Account Executive – Anthropic/AI Services-Northeast US","company_name":"NewRocket","first_published":"2026-06-19T09:44:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Account Executive – Anthropic Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket\u0026amp;nbsp;\u0026lt;/strong\u0026gt;brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Anthropic Partner and ServiceNow Global Partner Award Winner, NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a high-performing Enterprise Account Executive to drive net-new business and expand strategic relationships for Anthropic consulting, implementation, and advisory services. This role is designed for a proven hunter who excels at opening doors, creating opportunities, and helping enterprise organizations realize business value through AI adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has a strong track record of selling AI, generative AI, or emerging technology solutions into large enterprises, building pipeline from scratch, and consistently exceeding sales targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans focused on acquiring new enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prospect, and engage senior business and technology leaders across target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a healthy pipeline through outbound prospecting, partner engagement, events, referrals, and account-based strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position the business value of Anthropic-powered solutions, translating technical capabilities into measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from discovery through negotiation and close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted relationships with executive sponsors, including CIOs, CTOs, CDOs, business unit leaders, and AI governance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with solution architects, delivery teams, and partner ecosystems to develop compelling proposals and business cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasting, pipeline hygiene, and account activity within CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve or exceed quarterly and annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of enterprise technology sales experience with a history of exceeding quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success selling AI, generative AI, data, cloud, or related technology solutions into enterprise organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to penetrate net-new accounts and create pipeline through proactive prospecting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex enterprise sales cycles involving multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to communicate value to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of developing account strategies that drive revenue growth and long-term customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent consultative selling, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Anthropic, large language model (LLM), agentic AI, or AI transformation services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise AI use cases, governance, security, and responsible AI frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with hyperscalers, systems integrators, or enterprise software providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDICC, Challenger, Command of the Message, or similar sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM and sales engagement platforms such as Salesforce, Gong, or Outreach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success Profile\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate is:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relentlessly curious and customer-focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with a strong hunter mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at uncovering business challenges and aligning AI solutions to strategic outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity in a fast-moving market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, disciplined, and accountable for results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com \u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018046004,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6097943004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6164673004\u0026gh_jid=6164673004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205645004,"location":{"name":"UK - Remote"},"metadata":null,"id":6164673004,"updated_at":"2026-08-31T20:28:47-04:00","requisition_id":"1745","title":"Forward Deployed AI Engineer-Anthropic-Netherlands/Western Europe","company_name":"NewRocket","first_published":"2026-08-26T17:15:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI Foundry | NewRocket\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Remote with travel (~25%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket’s partnership with \u0026lt;strong data-start=\u0026quot;522\u0026quot; data-end=\u0026quot;535\u0026quot;\u0026gt;Anthropic\u0026lt;/strong\u0026gt; gives our AI team access to leading-edge Claude technology and positions us at the forefront of enterprise AI adoption. You’ll work directly with clients to turn emerging AI capabilities into practical, scalable business solutions—combining strong engineering skills with a deep understanding of real-world business needs.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5-8 years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4037194004,"name":"1NRNL","location":"Netherlands","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6164673004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6164664004\u0026gh_jid=6164664004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205639004,"location":{"name":"UK - Remote"},"metadata":null,"id":6164664004,"updated_at":"2026-09-08T15:50:20-04:00","requisition_id":"1744","title":"Forward Deployed AI Engineer-Anthropic-UK","company_name":"NewRocket","first_published":"2026-09-08T15:50:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI Foundry | NewRocket\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Remote with travel (~25%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket’s partnership with \u0026lt;strong data-start=\u0026quot;522\u0026quot; data-end=\u0026quot;535\u0026quot;\u0026gt;Anthropic\u0026lt;/strong\u0026gt; gives our AI team access to leading-edge Claude technology and positions us at the forefront of enterprise AI adoption. You’ll work directly with clients to turn emerging AI capabilities into practical, scalable business solutions—combining strong engineering skills with a deep understanding of real-world business needs.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5-8 years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027671004,"name":"1LDUK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6164664004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6164345004\u0026gh_jid=6164345004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205546004,"location":{"name":"USA - Remote"},"metadata":null,"id":6164345004,"updated_at":"2026-10-22T09:02:50-04:00","requisition_id":"1742","title":"Forward Deployed AI Engineer-Anthropic-US East","company_name":"NewRocket","first_published":"2026-09-03T11:35:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI Foundry | NewRocket\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Remote with travel (~70%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket’s partnership with \u0026lt;strong data-start=\u0026quot;522\u0026quot; data-end=\u0026quot;535\u0026quot;\u0026gt;Anthropic\u0026lt;/strong\u0026gt; gives our AI team access to leading-edge Claude technology and positions us at the forefront of enterprise AI adoption. You’ll work directly with clients to turn emerging AI capabilities into practical, scalable business solutions—combining strong engineering skills with a deep understanding of real-world business needs.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5-8 years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6164345004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6164318004\u0026gh_jid=6164318004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205536004,"location":{"name":"USA - Remote"},"metadata":null,"id":6164318004,"updated_at":"2026-10-15T10:49:46-04:00","requisition_id":"1741","title":"Forward Deployed AI Engineer-Anthropic-US West","company_name":"NewRocket","first_published":"2026-09-10T15:05:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI Foundry | NewRocket\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Remote with travel (~70%)\u0026lt;br\u0026gt;Reports to: Global AI Center of Excellence Lead\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket’s partnership with \u0026lt;strong data-start=\u0026quot;522\u0026quot; data-end=\u0026quot;535\u0026quot;\u0026gt;Anthropic\u0026lt;/strong\u0026gt; gives our AI team access to leading-edge Claude technology and positions us at the forefront of enterprise AI adoption. You’ll work directly with clients to turn emerging AI capabilities into practical, scalable business solutions—combining strong engineering skills with a deep understanding of real-world business needs.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5-8 years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6164318004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6093388004\u0026gh_jid=6093388004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5175210004,"location":{"name":"India- Remote"},"metadata":null,"id":6093388004,"updated_at":"2026-10-08T08:51:28-04:00","requisition_id":"1649","title":"Product Manager (Agentic AI)","company_name":"NewRocket","first_published":"2026-06-18T01:11:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: Agentic AI Product Manager\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; India\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Agentic AI COE Leader\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We are seeking a highly motivated \u0026lt;strong\u0026gt;Agentic AI Product Manager\u0026lt;/strong\u0026gt; to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Market Analysis \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Develop ROI models and frameworks for realizing value of our AI offerings and solutions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI IP Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Oversee feature validation, testing, and iteration using agile methods and customer feedback.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market Awareness \u0026amp;amp; Launch\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Assist in developing product marketing collateral such as data sheets, product positioning, FAQ’s, sales enablement, etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- 9+ years of experience in product management with a focus on AI, machine learning, or enterprise software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- 7+ years of experience in a consulting or a product company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience with AI cloud services from AWS, Google GCP, Azure, etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience working in services or consulting environments preferred specifically with AI\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Familiarity with ServiceNow’s AI features (e.g., Virtual Agent, Predictive Intelligence).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Data Science and Python experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Understanding of MLOps lifecycle and human-in-the-loop design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong storytelling, prioritization, and stakeholder communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Industry knowledge in sectors such as BFSI and Telecom, is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6093388004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6139035004\u0026gh_jid=6139035004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197861004,"location":{"name":"Netherlands"},"metadata":null,"id":6139035004,"updated_at":"2026-08-31T20:28:44-04:00","requisition_id":"1707","title":"Senior Business Analyst-ServiceNow Solutions","company_name":"NewRocket","first_published":"2026-08-07T14:47:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Business Analyst-ServiceNow Solutions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Business Analyst-ServiceNow Solutions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket\u0026amp;nbsp;brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket\u0026#39;s business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join our Crew!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.\u0026amp;nbsp; \u0026amp;nbsp;Our \u0026lt;strong\u0026gt;EMEA - Netherlands\u0026lt;/strong\u0026gt; crew is seeking a \u0026lt;strong\u0026gt;Senior Business Analyst\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to work with the Global Solutions Crew to ensure the company meets global targets and standards. You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the ServiceNow Platform. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Job Responsibilities and Accountabilities: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct workshops and lead multiple implementations from a customer strategy standpoint\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own business requirements and agreement of priorities with clients/end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct impact analysis on existing business processes and function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce functional specifications, wireframes, and mock-ups for delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical team to conduct demos and show \u0026amp;amp; tells with client end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to writing test scripts including acceptance criteria\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate testing/UAT and obtain agreement on priorities with client / end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;May perform additional duties as assigned \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, Knowledge, and Abilities: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of business process architecture for cloud-based platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills in the Dutch language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and mitigate risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective facilitation, coaching and mentoring skills with ability to motivate a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills; ability to simplify complex situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship management skills with all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver a high degree of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a matrixed organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Management Information Systems, Business, or Computer Science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-10 years of related business experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience participating ion ServiceNow implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS),\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.uk@newrocket.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4037194004,"name":"1NRNL","location":"Netherlands","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6139035004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6207536004\u0026gh_jid=6207536004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5222573004,"location":{"name":"USA - Hybrid"},"metadata":null,"id":6207536004,"updated_at":"2026-09-25T13:53:01-04:00","requisition_id":"1800","title":"Senior Forward Deployed AI Engineer-Banking/Financial Services","company_name":"NewRocket","first_published":"2026-09-24T15:04:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Forward Deployed AI Engineer-Banking/Financial Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Foundry | NewRocket\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote with travel (~60%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with banking, financial services and fintech customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present and demo solutions to key client stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in pre-sales activities as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Deep understanding of, and experience with banking systems and workflows.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6207536004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6240374004\u0026gh_jid=6240374004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5234560004,"location":{"name":"India - Remote"},"metadata":null,"id":6240374004,"updated_at":"2026-11-01T23:51:08-05:00","requisition_id":"1839","title":"Senior Forward deployed Engineers","company_name":"NewRocket","first_published":"2026-11-01T23:51:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change\u0026amp;nbsp;and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers\u0026amp;nbsp;lasting business value.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;a style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;We\u0026lt;strong\u0026gt; \u0026lt;em\u0026gt;#GoBeyondWorkffows\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;a style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We are hiring Senior Forward Deployed Engineers\u0026amp;nbsp; to join our India team, in support of a large global client! You will be responsible for developing, deploying, and maintaining AI and machine learning models. Your expertise in Python, cloud services, databases, and big data technologies will be instrumental in creating scalable and efficient AI applications.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You Will Be Doing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop, train, and deploy machine learning models for predictive analytics, classification, and clustering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Implement AI-based solutions using frameworks such as TensorFlow, PyTorch, and Scikit-\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work with cloud platforms including AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Integrate and fine-tune Hugging Face transformer models (e.g., BERT, GPT) for NLP tasks such as text classification, summarization, and sentiment analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop AI automation solutions, including chatbot implementations using Microsoft Teams and Azure AI.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work with big data technologies such as Apache Spark and Snowflake for large-scale data processing and analytics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Design and optimize ETL pipelines for data quality management, transformation, and\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Utilize SQL, MySQL, PostgreSQL, and MongoDB for database management and query\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Create interactive data visualizations using Tableau and Power BI to drive business\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work with Large Language Models (LLMs) for AI-driven applications, including fine-tuning, training, and deploying model for conversational AI, text generation, and summarization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop and implement Agentic AI systems, enabling autonomous decision-making AI agents that can adapt, learn, and optimize tasks in real-time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You Bring Along\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;3-6 years of experience applying AI to practical\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong programming skills in Python, SQL, and experience with ML frameworks such as TensorFlow, PyTorch, or Scikit-learn.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Knowledge of basic algorithms and object-oriented and functional design principles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proficiency in using data analytics libraries like Pandas, NumPy, Matplotlib, and\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Hands-on experience with cloud platforms such as AWS, Azure, and Google\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with big data processing using Apache Spark and\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Knowledge of NLP and AI model implementations using Hugging Face and cloud-based AI\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong understanding of database management, query optimization, and data\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with data visualization tools such as Tableau and Power\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Ability to work in a collaborative environment and adapt to new AI\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong analytical and problem solving skills\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6240374004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6166119004\u0026gh_jid=6166119004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205834004,"location":{"name":"NL- Remote"},"metadata":null,"id":6166119004,"updated_at":"2026-09-08T16:57:18-04:00","requisition_id":"1754","title":"Senior/Lead Forward Deployed AI Engineer-Anthropic-Netherlands/Western Europe","company_name":"NewRocket","first_published":"2026-08-26T21:52:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Foundry | NewRocket\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote with travel (~25%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4037194004,"name":"1NRNL","location":"Netherlands","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6166119004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6166109004\u0026gh_jid=6166109004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205831004,"location":{"name":"UK- Remote"},"metadata":null,"id":6166109004,"updated_at":"2026-09-10T10:34:30-04:00","requisition_id":"1753","title":"Senior/Lead Forward Deployed AI Engineer-Anthropic-UK","company_name":"NewRocket","first_published":"2026-08-26T23:15:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Foundry | NewRocket\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote with travel (~70%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027671004,"name":"1LDUK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6166109004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6166102004\u0026gh_jid=6166102004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205827004,"location":{"name":"USA - Remote"},"metadata":null,"id":6166102004,"updated_at":"2026-10-15T10:39:56-04:00","requisition_id":"1752","title":"Senior/Lead Forward Deployed AI Engineer-Anthropic-US East","company_name":"NewRocket","first_published":"2026-09-10T15:13:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Foundry | NewRocket\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote with travel (~70%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel to clients as needed, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6166102004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6166097004\u0026gh_jid=6166097004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5205824004,"location":{"name":"USA - Remote"},"metadata":null,"id":6166097004,"updated_at":"2026-09-10T10:35:43-04:00","requisition_id":"1751","title":"Senior/Lead Forward Deployed AI Engineer-Anthropic-US West","company_name":"NewRocket","first_published":"2026-08-26T21:28:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Foundry | NewRocket\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote with travel (~70%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as \u0026lt;strong\u0026gt;AWS, Microsoft Azure, or Google Cloud\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic / Claude Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the \u0026lt;strong\u0026gt;Anthropic API\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Claude models\u0026lt;/strong\u0026gt;, Anthropic Console, Claude Code, or Anthropic implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6166097004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6236118004\u0026gh_jid=6236118004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5232774004,"location":{"name":"USA - Remote"},"metadata":null,"id":6236118004,"updated_at":"2026-10-27T16:43:33-04:00","requisition_id":"1830","title":"Senior/Lead Forward Deployed AI Engineer/Architect-Copilot/Azure","company_name":"NewRocket","first_published":"2026-10-27T10:18:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Forward Deployed AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Foundry | NewRocket\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote with travel (~70%)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a highly skilled \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Forward Deployed AI Engineer\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;and Architect\u0026lt;/strong\u0026gt; to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Value Realization Dashboard\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Data Intelligence Platform\u0026lt;/strong\u0026gt;, and reusable \u0026lt;strong\u0026gt;Agent Packs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery \u0026amp;amp; AI Solution Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic and Generative AI Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply effective prompt and context-engineering techniques, including clear instructions, examples, role and task definition, structured inputs, response constraints, and long-context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI workflows using structured outputs, tool use/function calling, API integrations, multi-step orchestration, and human-in-the-loop review patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build retrieval-augmented generation (RAG) solutions that ground AI responses in authorized enterprise data and knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement practical techniques to improve reliability and user trust, including citation or source-grounding patterns, validation, confidence thresholds, output schemas, fallback handling, and escalation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Anthropic platform capabilities, Claude model releases, implementation guidance, responsible AI principles, and enterprise deployment best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete relevant Anthropic training, partner enablement, and technical education programs as available, and incorporate those practices into NewRocket solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineering \u0026amp;amp; Prototyping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build demos, prototypes, and proof-of-concept implementations that validate AI-driven workflows and customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly iterate with customers and internal teams to refine AI-powered solutions based on feedback, performance results, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of AI orchestration, LLM integrations, agentic decision models, and workflow automation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate when an agentic approach is appropriate versus deterministic automation, traditional workflow logic, search, analytics, or human review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets that accelerate future client delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build supporting components such as scripts, microservices, automation logic, integration services, and lightweight user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement integrations with AI platforms, enterprise APIs, identity systems, document repositories, databases, and structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering practices for authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solutions that meet enterprise expectations for security, scalability, maintainability, observability, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Quality, Evaluation \u0026amp;amp; Responsible AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute practical evaluation approaches for AI applications, including test cases, representative datasets, success metrics, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess AI workflow quality across dimensions such as relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement safeguards for sensitive data, role-based permissions, appropriate data access, prompt injection risks, unsafe tool use, and unintended model behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI solution behavior, known limitations, risk controls, governance considerations, and operational support procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve deployed solutions based on user feedback, usage patterns, performance data, incidents, and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Platform Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Realization Dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Intelligence Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Packs and reusable AI solution accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying common patterns, requirements, integration needs, and capabilities discovered through customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing reusable assets, integration components, prompt patterns, evaluation frameworks, and automation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing actionable product feedback that improves usability, reliability, scalability, security, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping transform successful client implementations into repeatable platform features, accelerators, and delivery playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the definition of standards and best practices for enterprise AI delivery across NewRocket’s AI Foundry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems Integration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve technical issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues related to model inputs and outputs, prompt behavior, tool execution, API reliability, permissions, data quality, and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deployed AI solutions are secure, scalable, supportable, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Team Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the engineering counterpart to consulting and delivery teams throughout discovery, solution design, implementation, rollout, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal playbooks, technical documentation, reusable deployment patterns, reference architectures, and product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share lessons learned from customer deployments to strengthen NewRocket’s AI delivery capabilities and solution portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in the First 6 Months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successfully deploy AI-powered workflows, assistants, automations, or integrations across multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, reliable AI workflows within customer ServiceNow environments and connected enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with customer technical teams, business stakeholders, and NewRocket delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong practical application of Claude and modern LLM engineering practices, including prompt/context engineering, tool use, RAG, evaluations, and responsible AI controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components, implementation patterns, prompt assets, and improvements to NewRocket’s AI platforms and accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable customer-driven feedback that improves the NewRocket Intelligence Platform and related products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish repeatable methods for moving AI use cases from prototype through governed production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and deploy autonomous and human-in-the-loop AI agents using Microsoft Copilot Studio, Azure AI Foundry, and related Microsoft technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated agentic workflows capable of reasoning, planning, executing actions, and interacting with enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop multi-agent solutions with agent orchestration, tool calling, contextual memory, and workflow coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Retrieval-Augmented Generation (RAG) solutions using Azure AI Search, vector databases, and enterprise knowledge sources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend Copilot capabilities through custom connectors, APIs, plugins, and Model Context Protocol (MCP) integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop custom agent capabilities using Python, C#, TypeScript, and relevant AI orchestration frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integrating Jira and confluence and smart sheets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Azure AI Foundry for model deployment, agent development, evaluation, and operational management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering foundation, with hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Power Automate and Power BI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in\u0026amp;nbsp;\u0026lt;strong\u0026gt;JavaScript/TypeScript\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, or similar programming and scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to communicate complex technical concepts clearly to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage ambiguity, prioritize effectively, travel to clients as needed, and deliver high-quality solutions in fast-moving customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol (\u0026lt;strong\u0026gt;MCP\u0026lt;/strong\u0026gt;) concepts and experience building or integrating secure tools and data connections for AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Experience — Strong Plus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ServiceNow data models and enterprise workflow concepts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITSM, CSM, HRSD, or employee workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow and task tables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise integrations and data exchange patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Data \u0026amp;amp; Platform Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating LLM APIs or AI services into enterprise applications and business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is critical to scaling the \u0026lt;strong\u0026gt;NewRocket Intelligence Platform\u0026lt;/strong\u0026gt; and the broader \u0026lt;strong\u0026gt;AI Foundry strategy\u0026lt;/strong\u0026gt;. As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.us@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6236118004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6127277004\u0026gh_jid=6127277004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5192094004,"location":{"name":"Remote, USA"},"metadata":null,"id":6127277004,"updated_at":"2026-09-01T18:06:01-04:00","requisition_id":"1691","title":"Senior Pre-Sales Solutions Consultant, Anthropic Professional Services","company_name":"NewRocket","first_published":"2026-07-26T20:16:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket is proud to be an Anthropic partner/vendor.\u0026lt;/strong\u0026gt; Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is one of the largest pure-play ServiceNow partners. We are uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: Senior Pre-Sales Solutions Consultant, Anthropic Professional Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly strategic and technical Senior Solutions Consultant to drive enterprise sales motions for NewRocket\u0026#39;s Anthropic Professional Services practice. In this role, you will bridge the gap between complex business challenges and cutting-edge generative AI solutions. You will serve as the trusted technical advisor during the sales cycle, articulating the value of our Claude-based services to executive and technical stakeholders, and shaping engagements that ensure long-term client success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Engagement \u0026amp;amp; Pre-Sales Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical and strategic presales conversations, demonstrating how Claude can transform the client’s enterprise architecture and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Account Executives (the opportunity quarterbacks) to enforce structured pipeline hygiene, ensuring rigorous deal qualification tracking and adherence to active opportunity management rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate high-level business objectives into concrete AI use cases, navigating complex external software integrations and enterprise ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scoping \u0026amp;amp; Solution Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect tailored professional services engagements across the full AI lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct precise presales scoping estimates by applying modular decomposition and standardized complexity parameters (e.g., t-shirt sizing) to break down complex solutions into measurable functional blocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft detailed work breakdown structures and technical frameworks for statements of work (SOWs).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anthropic Service Positioning \u0026amp;amp; Pitching\u0026lt;/strong\u0026gt; You will be directly responsible for understanding, scoping, and selling the comprehensive portfolio of Anthropic Professional Services offered by NewRocket.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Solution Mapping:\u0026lt;/strong\u0026gt; Continuously learn and adapt to NewRocket’s evolving catalog of Anthropic capabilities, seamlessly mapping our specific implementation frameworks and service offerings to client challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Positioning:\u0026lt;/strong\u0026gt; Act as the subject matter expert on how NewRocket delivers enterprise value through Claude, differentiating our approach in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lifecycle Selling:\u0026lt;/strong\u0026gt; Fluidly pitch a wide spectrum of engagements—ranging from strategic advisory and rapid enablement programs to complex, embedded build-and-sustainment delivery models—tailoring the message to the client\u0026#39;s AI maturity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of experience in solutions consulting, presales, or technical architecture, preferably within the enterprise software, cloud infrastructure, or AI space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications:\u0026lt;/strong\u0026gt; Active Anthropic certifications are strongly preferred (or required within a designated timeframe), specifically \u0026lt;strong\u0026gt;CCAF\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;CCDF\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;CCAF/P\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Acumen:\u0026lt;/strong\u0026gt; Deep understanding of agentic AI concepts, large language models (specifically Claude), and how they integrate with broader enterprise data and automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Methodology:\u0026lt;/strong\u0026gt; Strong background in enterprise architecture, precise scoping methodologies, and rigorous presales artifact generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional ability to present complex technical concepts to non-technical business leaders and C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Proven track record of managing deal cycles, supporting pipeline velocity, and directly contributing to revenue growth through strategic presales activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a critical position at the forefront of enterprise AI adoption. You will play a foundational role in shaping how the world\u0026#39;s most innovative organizations implement, adopt, and sustain Claude through NewRocket\u0026#39;s specialized expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.   For individuals with disabilities who would like to request an accommodation, please contact HR.US@NewRocket.com.  To learn more, visit: \u0026lt;a href=\u0026quot;https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\u0026quot;\u0026gt;https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\u0026lt;/a\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6127277004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6122456004\u0026gh_jid=6122456004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5190502004,"location":{"name":"US - Remote - Central or Eastern US preferred"},"metadata":null,"id":6122456004,"updated_at":"2026-10-07T15:11:10-04:00","requisition_id":"1685","title":"Senior ServiceNow Solution Architect- Telecom ( US)","company_name":"NewRocket","first_published":"2026-07-23T01:39:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Solution Architect- Telecom ( US)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NewRocket \u0026lt;/strong\u0026gt;brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and Anthropic Partner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket\u0026#39;s business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket has been awarded\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the \u0026lt;strong\u0026gt;“2024 BEST Award”\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;“2024 ServiceNow Customer \u0026amp;amp; Industry Workflows Delivery Success Partner (CIWF)”\u0026lt;/strong\u0026gt;,\u0026lt;strong\u0026gt; “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” \u0026lt;/strong\u0026gt;and\u0026lt;strong\u0026gt; “2023 ServiceNow Creator Workflow Partner of the Year”.\u0026amp;nbsp;\u0026amp;nbsp; \u0026lt;/strong\u0026gt;We are\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; #GoingBeyond \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Career\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is seeking a Principal Delivery Architect to lead solution architecture and delivery oversight for our telecommunications industry vertical. This individual will serve as the senior technical authority on the engagement, responsible for translating business and operational requirements into a coherent technical roadmap, guiding delivery teams through implementation, and acting as a trusted technical advisor to client stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a client-facing, senior-level position requiring deep delivery experience within complex, multi-stream telco environments, strong architectural judgment, and the ability to operate confidently in front of executive and technical audiences alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end solution architecture across the engagement, ensuring technical decisions align with the client\u0026#39;s business objectives, technical landscape, and long-term roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary architectural point of contact for the client, building trusted relationships with client technical leadership and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into scalable, maintainable architecture and delivery plans, balancing speed, cost, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on technical leadership and direction to delivery teams, including engineers, analysts, and project managers, ensuring consistent architectural standards across workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and manage technical risks, dependencies, and integration points across telco-specific systems (e.g., OSS/BSS, network operations, customer experience platforms, order-to-activate workflows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead design reviews, architectural governance, and quality assurance checkpoints throughout the delivery lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with project and program leadership to align architecture decisions with delivery timelines, scope, and budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop delivery team members, raising the technical capability of the broader team over the course of the engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and present clear, executive-ready documentation, architecture diagrams, and technical recommendations to client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on telecommunications industry trends, regulatory considerations, and platform capabilities relevant to the engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in solution architecture, technical delivery, or systems integration, with significant exposure to the telecommunications industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting and delivering large-scale, multi-stream technology implementations in a consulting or systems integrator environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of telco operational domains, such as OSS/BSS, network service management, order management, or customer care platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead and influence cross-functional delivery teams without direct line authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with experience engaging directly with client executives and technical leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving capabilities, with the judgment to make sound architectural trade-offs under real-world constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within structured delivery methodologies (Agile, hybrid, or traditional waterfall) on enterprise-scale programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience delivering solutions on platforms commonly used in telco environments (e.g., ServiceNow, Salesforce, or comparable enterprise platforms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant industry or platform certifications (e.g., TM Forum, architecture certifications, or platform-specific credentials).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting telco mergers, divestitures, or large-scale platform migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with telco regulatory and compliance considerations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace.\u0026amp;nbsp; We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp; \u0026amp;nbsp;We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status\u0026amp;nbsp;For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:HR@highmetric.com\u0026quot;\u0026gt;hr.us@NewRocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6122456004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6230570004\u0026gh_jid=6230570004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5230869004,"location":{"name":"Remote - US or Canada"},"metadata":null,"id":6230570004,"updated_at":"2026-10-28T15:14:44-04:00","requisition_id":"1821","title":"ServiceNow Business Process Consultant – FSO/CSM","company_name":"NewRocket","first_published":"2026-10-28T15:14:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Business Process Consultant – FSO/FSM/CSM\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world’s leading enterprises solve their toughest business problems and navigate change with confidence. As the AI-first Elite ServiceNow Partner, we combine industry expertise, human-centered design, and enterprise-grade AI to activate real value on the ServiceNow AI Platform. With two decades of experience, we are one of the largest pure-play ServiceNow partners, uniquely focused on helping enterprises adopt AI they trust: AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our partnership with Anthropic gives our teams access to leading-edge Claude technology and puts us at the forefront of enterprise AI adoption. Together with our ServiceNow expertise, it lets us bring agentic AI, intelligent automation, and industry-specific workflows to clients in insurance, financial services, and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer \u0026amp;amp; Industry Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Business Process Architect to lead process design for Financial Services Operations (FSO) programs at large insurance and financial services clients. You\u0026#39;ll anchor engagements in FSO and work across related product lines including Customer Service Management (CSM) and Field Service Management (FSM).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Process Consultant, you will be the bridge between the business and the platform. You bring a strong understanding of how insurers operate, from policy servicing to claims to customer service, and the techno-functional depth to turn that knowledge into future-state processes that run on ServiceNow. You will lead discovery workshops, map current and future-state processes, drive fit-to-standard decisions against out-of-the-box FSO capabilities, and partner with Solution Architects and Software Engineers to make sure what gets built delivers measurable business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like, then let you use your skills and experience to come up with innovative solutions that achieve customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are #GoingBeyond. Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary business process point of contact for FSO programs, representing NewRocket to insurance and financial services business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery workshops to understand customer operations across policy servicing, claims, billing inquiries, and customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map current-state processes, identify pain points and inefficiencies, and design future-state processes aligned with ServiceNow FSO, CSM, and FSM best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive fit-to-standard and fit-gap analysis, guiding customers toward out-of-the-box capabilities and minimizing unnecessary customization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate future-state processes into clear requirements, user stories, and acceptance criteria that engineering teams can build and test against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solution Architects to align process design with the platform data model, integrations, and technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to apply automation and agentic AI, including Now Assist and AI Agents, to insurance workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define process KPIs and success measures, and support value realization after go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support user acceptance testing, demos, training, and organizational change management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and publish process documentation, playbooks, and reusable process models in the company repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Project Managers to manage scope, prioritize the backlog, and resolve process and requirement issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate effective use of AI tools to improve productivity, accelerate decision-making, and enhance the quality of work outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leverage AI and emerging technologies to streamline work processes, generate insights, and drive continuous improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research insurance and financial services industry trends to propose enhancements to NewRocket\u0026#39;s FSO products and offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12 years of experience in business process consulting, business architecture, or functional solution design, with at least part of that time at a consulting firm, SaaS/PaaS provider, or enterprise software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of ServiceNow platform experience with a strong functional and working technical understanding of how the platform is configured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and delivering ServiceNow Financial Services Operations (FSO) processes and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the banking or insurance industry, with an understanding of core processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CSM, including a fundamental understanding of the CSM data model, which FSO builds on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Techno-functional depth: comfortable configuring forms, workflows, and Flow Designer, and able to discuss scripting, data, and integration approaches with engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the key technologies behind ServiceNow integrations, such as SSO, SAML, Web Services, LDAP, and REST, sufficient to define integration requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong process modeling skills using BPMN or similar notation, with tools such as Visio, Lucidchart, or Miro.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional workshop facilitation skills and the ability to influence business and IT stakeholders up to the executive level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile/Scrum methodology, including writing user stories and managing a backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to simplify complex situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Word, Excel, and PowerPoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents, or to process mining.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will complete ServiceNow competency certifications as well as module accreditations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required (current, or obtained within 6 months of hire):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Certified System Administrator (CSA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Certified Implementation Specialist (CIS) in a relevant domain, with FSO or CSM preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Micro-certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business analysis or process certification (e.g., CBAP, CCBA, or Lean Six Sigma)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace.\u0026amp;nbsp;We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp;\u0026amp;nbsp;We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.\u0026amp;nbsp;For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6230570004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6194308004\u0026gh_jid=6194308004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5215621004,"location":{"name":"India - Remote"},"metadata":null,"id":6194308004,"updated_at":"2026-09-16T00:57:46-04:00","requisition_id":"1781","title":"ServiceNow Lead Engineer - AI","company_name":"NewRocket","first_published":"2026-09-16T00:57:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Lead Engineer – AI (India)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Crew That’s #GoingBeyond\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, a global Elite ServiceNow Partner, we don’t just implement technology—we help the world’s top enterprises navigate change with confidence. Now we’re building the next frontier: Agentic AI in ServiceNow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a ServiceNow Lead Engineer (India) to spearhead our AI/ML development efforts. This is your chance to lead a high-impact team and design AI solutions that transform workflows, boost intelligence, and set new industry standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What You’ll Do\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Principal Architect, you’ll take charge of design, development, and leadership across our AI/ML practice:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead \u0026amp;amp; Inspire – Mentor a team of AI/ML developers while shaping next-gen Agentic AI solutions in ServiceNow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI at Scale – Develop, train, and deploy ML models for predictive analytics, classification, and clustering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Power – Work across AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI) to deliver scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP Innovation – Fine-tune Hugging Face transformer models (BERT, GPT) for classification, summarization, and sentiment analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Smart Automation – Build chatbots and AI automations with Microsoft Teams, Azure AI, and ServiceNow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Big Data Mastery – Harness Apache Spark and Snowflake for large-scale analytics and data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Engineering – Design ETL pipelines ensuring quality, transformation, and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Database Excellence – Optimize SQL, MySQL, PostgreSQL, and MongoDB for performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visual Storytelling – Turn insights into impact using Tableau and Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM Leadership – Train and deploy Large Language Models for conversational AI, generation, and summarization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic AI – Engineer autonomous, adaptive AI agents capable of real-time learning and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What You Bring\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years applying AI \u0026amp;amp; automation within ServiceNow ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in a senior/lead role, mentoring developers and guiding complex projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding expertise in Python \u0026amp;amp; SQL, with ML frameworks (TensorFlow, PyTorch, Scikit-learn).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of algorithms, OOP, and functional design principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Pandas, NumPy, Matplotlib, Seaborn for analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud fluency: AWS, Azure, Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in big data processing (Spark, Snowflake).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLP expertise with Hugging Face and cloud AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of databases, data warehousing, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled with data visualization tools (Tableau, Power BI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative spirit, eager to adapt, learn, and lead in an evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Education:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Data Science, AI/ML, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Why Join Us?\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on cutting-edge AI/ML projects with global enterprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be at the forefront of Agentic AI in ServiceNow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join a culture where your voice matters, your growth matters, and YOU matter.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We’re not just building AI—we’re building the future of intelligent enterprises.\u0026lt;br\u0026gt;Come join our crew. Go Beyond with NewRocket.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6194308004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6226352004\u0026gh_jid=6226352004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5229498004,"location":{"name":"Remote - India"},"metadata":null,"id":6226352004,"updated_at":"2026-10-16T00:54:36-04:00","requisition_id":"1817","title":"ServiceNow Lead Engineer - ITOM ","company_name":"NewRocket","first_published":"2026-10-16T00:54:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;GoBeyondWorkflows\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.\u0026amp;nbsp; We are hiring a \u0026lt;strong\u0026gt;ServiceNow Lead Engineer \u0026lt;/strong\u0026gt;with \u0026lt;strong\u0026gt;ITOM\u0026lt;/strong\u0026gt; experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide support and guidance to get you up to speed on some of the most amazing projects!\u0026amp;nbsp; We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a ServiceNow Lead Engineer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITOM experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with ITOM processes and can guide customers through understanding technical solutions to their business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Flow designer, Business rules, Scripting, Intergrations \u0026amp;amp; Logic implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring integrations between ServiceNow via REST/SOAP web and other applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor project crew members by managing peer reviews and provide technical guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in user acceptance testing of the resulting maps, impact rules and event management work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote your update sets and data across applicable SN environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remediate any production incidents that arise related to this scope\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively maintain operational documentation and SOPs to reduce support risk \u0026amp;amp; inefficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create technical design documents and user documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Adapts quickly in a fast-paced environment!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred Certifications:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow CSA and CAD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6226352004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6229008004\u0026gh_jid=6229008004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5230338004,"location":{"name":"US or Canada - Remote"},"metadata":null,"id":6229008004,"updated_at":"2026-10-20T22:40:55-04:00","requisition_id":"1819","title":"ServiceNow Moveworks Developer \u0026 Architect","company_name":"NewRocket","first_published":"2026-10-20T10:59:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2 data-lfile-container=\u0026quot;448bc432-b513-4147-8d79-5532b6151ab8\u0026quot; data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h1 id=\u0026quot;servicenow-moveworks-developer-architect\u0026quot; data-lfile-container=\u0026quot;448bc432-b513-4147-8d79-5532b6151ab8\u0026quot; data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;ServiceNow Moveworks Developer \u0026amp;amp; Architect\u0026lt;/h1\u0026gt;\n\u0026lt;h2 data-lfile-container=\u0026quot;448bc432-b513-4147-8d79-5532b6151ab8\u0026quot; data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2 id=\u0026quot;about-newrocket\u0026quot; data-lfile-container=\u0026quot;448bc432-b513-4147-8d79-5532b6151ab8\u0026quot; data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;About NewRocket\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. We are a global team of ServiceNow professionals who help enterprises run and grow their ServiceNow environments, with more than 4,000 successful projects delivered across the entire platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We were named ServiceNow\u0026#39;s 2024 Worldwide Customer Workflow Partner of the Year and Creator Workflow Partner of the Year. Today our AI practice ships real work: FlightPath.AI takes customers from AI readiness to a working prototype in four weeks, and our Intelligent Agent Crew is a catalog of pre-built AI agents for high-impact enterprise workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat.\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;the-role\u0026quot;\u0026gt;The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a \u0026lt;strong\u0026gt;ServiceNow Moveworks Developer \u0026amp;amp; Architect\u0026lt;/strong\u0026gt; to lead the design, build, and rollout of the Moveworks AI Assistant for our enterprise customers, integrated end to end with the ServiceNow AI Platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ServiceNow completed its acquisition of Moveworks in December 2025, combining Moveworks\u0026#39; AI Assistant, enterprise search, and Reasoning Engine with ServiceNow\u0026#39;s agentic AI and workflows. The result is an AI-native front door that turns employee conversations into completed work. Our customers are now asking how to deploy it, extend it, and govern it, and you will be the person who answers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on architect role. You will own the solution design, build agents and plugins yourself in Agent Studio, and guide clients and delivery teams from discovery through production. You will work alongside NewRocket\u0026#39;s AI practice, forward deployed engineering squads, and FlightPath.AI teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; [Remote / Hybrid — city] · \u0026lt;strong\u0026gt;Type:\u0026lt;/strong\u0026gt; Full-time · \u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; [0–25%]\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;what-you-will-be-doing\u0026quot;\u0026gt;What You Will Be Doing\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Architect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design end-to-end solutions that combine the Moveworks AI Assistant, Reasoning Engine, and enterprise search with ServiceNow workflows, AI Agents, Now Assist, and AI governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate IT, HR, and enterprise service use cases (incident, request, access, asset, change, onboarding, knowledge) into agentic solutions that complete work across multiple systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define integration architecture across ServiceNow, identity platforms (Okta, Entra ID), HRIS (Workday), collaboration channels (Teams, Slack), and other SaaS tools using REST APIs, webhooks, and event-driven patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set standards for plugin design, authentication, access control, launch rules, testing, and observability so agents run reliably at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead design sessions and architecture reviews with client IT, security, and platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configure, build, test, and optimize Moveworks Agent Studio agents and plugins (Agentic Automation Engine, HTTP actions, conversational processes, compound actions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the ServiceNow side: Flow Designer, IntegrationHub spokes, Scripted REST APIs, Business Rules, and catalog and knowledge configuration that agents call into.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tune enterprise search and knowledge retrieval (RAG) for answer quality, and use logs and analytics to troubleshoot plugin triggering and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote solutions across environments and remediate production issues within scope.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Moveworks workstreams from discovery and design through build, test, and deployment using an agile delivery approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor Senior Software Engineers and Software Engineers on agentic AI patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable accelerators, plugin templates, and leading practices to NewRocket\u0026#39;s AI practice, FlightPath.AI engagements, and the Intelligent Agent Crew catalog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help pre-sales teams scope Moveworks opportunities and present solution designs to client leaders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;what-you-bring-along\u0026quot;\u0026gt;What You Bring Along\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years implementing, configuring, or developing ServiceNow in 2 or more capabilities (ITSM, HRSD, ITOM, CSM), including 2+ years in a solution architect or technical lead role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on Moveworks experience: Agent Studio or Creator Studio plugins, AI Assistant configuration, enterprise search, or a comparable conversational AI platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years building integrations with REST/SOAP APIs, OAuth and other authentication models, MID Server, and cloud-to-cloud patterns, including bi-directional integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ServiceNow scripting and build skills: Business Rules, Client Scripts, Scripted REST APIs, Flow Designer, IntegrationHub, and UI Builder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of LLM concepts: prompting, retrieval-augmented generation, agent orchestration, and evaluating AI output quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Virtual Agent, or Predictive Intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-facing consulting experience, with the ability to explain complex AI behavior in plain language to IT leaders and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The candidate must be willing and able to continue their education within the ServiceNow platform and beyond, including ServiceNow competency certifications, module accreditations, and Moveworks Academy courses.\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;nice-to-have\u0026quot;\u0026gt;Nice to Have\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow CSA and CAD; CIS-ITSM or CIS-HR; Now Assist or AI Agents micro-certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moveworks Academy certification (Agentic Automation Engine / Agent Studio).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL 4 Foundation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience migrating Moveworks classic workspaces (Paths, Queries, Events) to the Agentic Automation Engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workday, Okta, Microsoft Teams, or Slack integration experience in an employee service context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python or JavaScript beyond the ServiceNow platform, and familiarity with Model Context Protocol (MCP) or other agent tool standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience at an Elite ServiceNow partner or a large consulting firm.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;why-newrocket\u0026quot;\u0026gt;Why NewRocket\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be early on the biggest shift in ServiceNow.\u0026lt;/strong\u0026gt; Moveworks is now ServiceNow\u0026#39;s AI front door, and the talent pool is small. You will shape how one of the largest pure-play ServiceNow partners delivers it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build, don\u0026#39;t just advise.\u0026lt;/strong\u0026gt; Our forward deployed engineering squads and four-week FlightPath.AI engagements put working agents in front of customers fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow your credentials.\u0026lt;/strong\u0026gt; We provide official ServiceNow training so you can achieve multiple certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work on enterprise-scale problems.\u0026lt;/strong\u0026gt; More than 1,000 customers across financial services, healthcare, government, insurance, and technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A culture that cares.\u0026lt;/strong\u0026gt; We foster a healthy work-life balance, a culture that thrives on collaboration and innovation, and support for professional growth. We #GoBeyondWorkflows. Come join our Crew!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; [Salary range per location] + [bonus / benefits summary]\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace.\u0026amp;nbsp;We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp;\u0026amp;nbsp;We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.\u0026amp;nbsp;For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6229008004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6211750004\u0026gh_jid=6211750004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5224188004,"location":{"name":"India - Remote"},"metadata":null,"id":6211750004,"updated_at":"2026-09-30T07:40:36-04:00","requisition_id":"1807","title":"ServiceNow Operations Lead - TSM/OMT","company_name":"NewRocket","first_published":"2026-09-30T07:40:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Role Overview\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are looking for an experienced \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ServiceNow Operations Lead\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; to manage and lead day-to-day operations and support for ServiceNow-based telecom processes. The role requires a strong understanding of the \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ServiceNow platform, telecom operations, IT/service management processes, SLA governance, and operational performance management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Operations Lead will work closely with business stakeholders, ServiceNow teams, operations teams, and customer teams to ensure stable, efficient, and SLA-compliant service delivery.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ServiceNow Platform \u0026amp;amp; Operations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead day-to-day operations and support for ServiceNow-based processes and workflows.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrate working knowledge of ServiceNow modules, workflows, cases, incidents, requests, tasks, and related operational processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor platform/process performance and ensure timely resolution of operational issues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Coordinate with ServiceNow technical teams for defects, enhancements, integrations, and automation opportunities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify recurring issues and drive root-cause analysis and permanent corrective actions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Telecom Process Operations (Preferable)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understand telecom business and operational processes, preferably across \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Order Management, Service Fulfillment, Provisioning, Activation, Assurance, and Inventory\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage operational workflows and exceptions within telecom processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work with business and technical teams to identify process gaps, operational risks, and improvement opportunities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure effective handling of process fallouts, exceptions, escalations, and customer-impacting issues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SLA \u0026amp;amp; Performance Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own day-to-day SLA monitoring and governance across operational processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Track SLA adherence, backlog, aging, turnaround time, productivity, and quality metrics.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish appropriate escalation mechanisms for SLA risks and breaches.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct regular operational reviews and provide actionable insights to stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive corrective and preventive actions to improve SLA compliance and operational performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operations \u0026amp;amp; Team Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead and coordinate the operations team responsible for ServiceNow-based processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage workload allocation, priorities, shift coverage, and operational escalations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish standard operating procedures, controls, and governance mechanisms.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure effective knowledge management, documentation, and operational readiness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support transition of new processes/services into steady-state operations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify opportunities for automation, standardization, and process optimization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Stakeholder Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Act as the primary operations interface for customer and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct regular service reviews and communicate operational performance, risks, issues, and improvement plans.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Coordinate with ServiceNow developers, architects, telecom SMEs, business teams, and customer stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage critical incidents and escalations through timely communication and structured resolution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; in IT/telecom operations, service management, or managed services.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong working knowledge of the \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ServiceNow platform\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; and ServiceNow-based operational processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Good understanding of \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;telecom business processes and service operations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong experience in \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SLA, KPI, incident, problem, escalation, and performance management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience managing operations teams in a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;24x7 or SLA-driven environment\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong analytical and problem-solving skills with the ability to identify trends and operational risks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in stakeholder management and customer-facing operations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Good understanding of ITIL/service management principles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication, presentation, and reporting skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to work across business, operations, and technology teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Preferred Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ServiceNow certification such as \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;CSA, CIS, or relevant ServiceNow specialization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Telecom domain experience with \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Order Management, Service Fulfillment, Provisioning, Activation, Assurance, or Inventory\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ServiceNow CSM, ITSM, FSM, Telecom Service Management (TSM), or related modules\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with operational dashboards, reporting, and tools such as \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Power BI\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in process improvement, automation, and operational transformation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience managing transitions from implementation/project teams into steady-state operations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp; \u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp; We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6211750004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6239285004\u0026gh_jid=6239285004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5234187004,"location":{"name":"Remote- India"},"metadata":null,"id":6239285004,"updated_at":"2026-10-30T09:58:38-04:00","requisition_id":"1837","title":" ServiceNow Practice Leader- India","company_name":"NewRocket","first_published":"2026-10-30T09:58:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overall Job Summary \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Practice Leader is responsible for leading the overall practice and oversees a global team of Delivery practitioners. The Practice Leader is the “General Manager” of the practice and has profit and loss (P\u0026amp;amp;L) accountability for the practice. The main responsibilities are to grow the practice’s global business portfolio per company objectives set by the Chief Delivery Officer (CDO) and/or Chief Executive Officer (CEO) and NewRocket’s go to market strategy set by the Chief Solutions Officer. The Practice Leader will execute on this strategy by driving new business, innovation, and industrialization of the practice’s delivery services that aligns with the corporate strategic plan. This role is also vital to the ongoing development, coaching and exemplification of our ExCITE values across all team members to create enduring success/relationships with all Customers, each other and our internal/external partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Job Responsibilities and Accountabilities: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Practice Management \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;a. Lead and grow practice area globally in support of company objectives, specific to the practice portfolio’s revenue, profitability (delivered margin), resource billable utilization, and resource retention and hiring\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;b. Develop monthly plans and weekly forecasts including backlog, committed and projected staffing demand, billable utilization, and revenue to successfully meet annual business plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; 2. Talent Management \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;a. Responsible for overall practice talent strategy-collaborate with Talent Attraction on new hire strategy and recruitment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;b. Partner with Talent Enablement to develop and mobilize learning \u0026amp;amp; enablement plans, and new hire onboarding\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;c. Provide coaching and mentoring and cross training opportunities for team members in an inclusive environment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;d. Accountable for the practice’s ServiceNow certification strategy, own the major/ minor strategy for the practice, and collaborate with Talent Enablement to execute on the certification strategy\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. ServiceNow Partner Enablement \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;a. Engage with ServiceNow Partner Enablement peer leader to drive engagement and priorities, and develop action plan to activate ServiceNow and NewRocket teams\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;b. Collaborate with Chief Solutions Officer on SN Partner Enablement and solutions strategy\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4. Strategic Sales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;a. Provide sales support on deals working with Sales/Pre-Sales to scope, estimate, propose, and execute SoWs within parameters of set company deal structures and guidelines. Collaborate with Delivery Governance to execute pursuit QA (PQA) risk assessments and mitigate risk\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;b. Lead the development of foundational marketing and sales materials\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;c. Approve and sign statements of work (SOWs) for the practice\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5. Risk Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;a. Assess and mitigate risk on delivery engagements to drive client satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;b.Collaborate with Delivery Governance \u0026amp;amp; Delivery Capability Leaders to conduct delivery QA (DQA) risk assessments, to proactively develop and manage risk mitigation plans and/or escalations that require get-to-green plans\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, Knowledge, and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1. Results-driven, objective, and growth-oriented\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2. Proven P\u0026amp;amp;L capabilities and experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;3. Demonstrated leadership capabilities\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4. Ability to build strong collaborative relationships with clients, business partners, and key stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5. Ability to assess and mitigate risk\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;6. Strong strategic thinking and problem-solving skills: ability to simplify complex situations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;7. Strong written and verbal communication skills with ability to communicate with all organizational levels\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;8. Strong coaching and mentoring skills with ability to motivate team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;9. Embodies openness, collaboration, and caring\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;10. Proven and successful global delivery experience across global time zones\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;11. Broad understanding of the Service Now practice area\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Education and Experience:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;• Bachelor’s degree Certifications: Experiences:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• 14+ years of experience in Professional Services or Consulting\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• 10+ years of experience in Delivery Management\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• 8+ experience with people management\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;• Billable Utilization management experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp; We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6239285004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6226362004\u0026gh_jid=6226362004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5229501004,"location":{"name":"Remote- India"},"metadata":null,"id":6226362004,"updated_at":"2026-10-16T02:35:07-04:00","requisition_id":"1818","title":"ServiceNow Senior Platform Architect - ITOM","company_name":"NewRocket","first_published":"2026-10-16T00:52:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;GoBeyondWorkflows\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.\u0026amp;nbsp; We are hiring a \u0026lt;strong\u0026gt;ServiceNow Platform Architect \u0026lt;/strong\u0026gt;with \u0026lt;strong\u0026gt;ITOM\u0026lt;/strong\u0026gt; experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide support and guidance to get you up to speed on some of the most amazing projects!\u0026amp;nbsp; We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a ServiceNow platform architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITOM experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with ITOM processes and can guide customers through understanding technical solutions to their business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Flow designer, Business rules, Scripting, Intergrations \u0026amp;amp; Logic implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring integrations between ServiceNow via REST/SOAP web and other applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor project crew members by managing peer reviews and provide technical guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in user acceptance testing of the resulting maps, impact rules and event management work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote your update sets and data across applicable SN environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remediate any production incidents that arise related to this scope\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively maintain operational documentation and SOPs to reduce support risk \u0026amp;amp; inefficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create technical design documents and user documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Adapts quickly in a fast-paced environment!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred Certifications:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow CSA and CAD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6226362004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6237192004\u0026gh_jid=6237192004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5233229004,"location":{"name":" Remote"},"metadata":null,"id":6237192004,"updated_at":"2026-10-28T04:37:58-04:00","requisition_id":"1832","title":"ServiceNow Senior Software Engineer - ITAM","company_name":"NewRocket","first_published":"2026-10-28T04:37:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.\u0026amp;nbsp; We are hiring a \u0026lt;strong\u0026gt;ServiceNow Senior Software Engineer \u0026lt;/strong\u0026gt;with SAM/HAM experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide support and guidance to get you up to speed on some of the most amazing projects!\u0026amp;nbsp; We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal and other ServiceNow modules(optional), including HRSD/SPM/SAM/CMDB/IRM/SecOps/BCM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain ServiceNow modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain integrations between ServiceNow and external systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders \u0026amp;amp; end users to understand requirements and deliver effective ServiceNow solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in platform upgrades, clone, patching, and performance optimization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to best practices in ServiceNow development and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical solutions, workflows, and issue resolutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform deployment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Required Certifications:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified System Administrator(CSA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Application Developer(CAD) / CIS - ITSM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6237192004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6204889004\u0026gh_jid=6204889004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5221506004,"location":{"name":" Remote"},"metadata":null,"id":6204889004,"updated_at":"2026-09-28T09:10:09-04:00","requisition_id":"1797","title":"ServiceNow Senior Software Engineer - OCM","company_name":"NewRocket","first_published":"2026-09-22T01:27:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;We are seeking an experienced \u0026lt;strong\u0026gt;ServiceNow Organizational Change Management (OCM) Specialist\u0026lt;/strong\u0026gt; to support ServiceNow transformation programs by driving user adoption, stakeholder engagement, and organizational readiness. The ideal candidate will be responsible for developing and executing change management strategies, communication plans, training programs, and adoption initiatives to ensure successful implementation and long-term business value realization.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;We are \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform change impact assessments and evaluate organizational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage stakeholder engagement, communication, and adoption plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business leaders, project teams, and end users to facilitate successful change adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver training programs, user enablement initiatives, and learning materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct workshops, focus groups, and readiness assessments.Measure and report adoption metrics, user engagement, and business outcomes.Identify and mitigate change-related risks and resistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement initiatives and sustainment activities post-implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification in Change Management methodologies such as Prosci, ADKAR, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting large-scale digital transformation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow certification is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6204889004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6211748004\u0026gh_jid=6211748004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5224187004,"location":{"name":"India - Remote"},"metadata":null,"id":6211748004,"updated_at":"2026-10-12T06:18:21-04:00","requisition_id":"1806","title":"ServiceNow Senior Software Engineer - TSM/OMT","company_name":"NewRocket","first_published":"2026-09-30T07:30:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Career\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559685\u0026amp;quot;:0}\u0026quot;\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow \u0026lt;/span\u0026gt;provides a platform that makes workflows work.\u0026amp;nbsp; We are hiring for a \u0026lt;strong\u0026gt;Senior ServiceNow Software Engineer - TSM/OMT\u0026amp;nbsp;\u0026lt;/strong\u0026gt;, to join our award-winning Customer team!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a ServiceNow Developer supporting TSM/OMT you will be primarily developing customer applications for Work Order management, scheduling and dispatch.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders to identify key functionality within custom ServiceNow instance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with technical SMEs to get necessary environment information to support your service map and event work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with TSM/OMT in ServiceNow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehension of, and the ability to communicate and implement TSM/OMT solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop interfaces for each user audience depending on custom application models or Service Portals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand Credential less and Credential based Discovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, and integrate software products from ServiceNow TSM/OMT with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prevent duplicate Cis with CI identifiers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and ability to configure, manage and maintain MID servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in working with command line console for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with and migrate patterns between Environments for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in configuring Identification Rules for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp; We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6211748004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6200375004\u0026gh_jid=6200375004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5219842004,"location":{"name":" Remote"},"metadata":null,"id":6200375004,"updated_at":"2026-09-29T01:44:25-04:00","requisition_id":"1789","title":"ServiceNow Software Engineer - SAM","company_name":"NewRocket","first_published":"2026-09-29T01:44:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.\u0026amp;nbsp; We are hiring a \u0026lt;strong\u0026gt;ServiceNow Senior Software Engineer \u0026lt;/strong\u0026gt;with SAM/HAM experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide support and guidance to get you up to speed on some of the most amazing projects!\u0026amp;nbsp; We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal and other ServiceNow modules(optional), including HRSD/SPM/SAM/CMDB/IRM/SecOps/BCM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain ServiceNow modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain integrations between ServiceNow and external systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders \u0026amp;amp; end users to understand requirements and deliver effective ServiceNow solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in platform upgrades, clone, patching, and performance optimization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to best practices in ServiceNow development and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical solutions, workflows, and issue resolutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform deployment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Required Certifications:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified System Administrator(CSA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Application Developer(CAD) / CIS - ITSM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6200375004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=5831089004\u0026gh_jid=5831089004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5065477004,"location":{"name":"Remote, India"},"metadata":null,"id":5831089004,"updated_at":"2026-09-21T09:21:58-04:00","requisition_id":"1545","title":" ServiceNow Solution Architect - Agentic AI","company_name":"NewRocket","first_published":"2026-03-18T02:10:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;a id=\u0026quot;menur6t7\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; href=\u0026quot;https://www.newrocket.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;We #\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;GoBeyondWorkflows\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;a id=\u0026quot;menur6t7\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; href=\u0026quot;https://www.newrocket.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect -AI with strong ServiceNow development \u0026amp;amp; implementation experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We are \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;#GoingBeyond\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Come join our crew!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As a ServiceNow Solution Architect AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Write complete programming and perform testing and debugging of applications using current programming language and techniques.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Design\u0026amp;nbsp;custom or product-based solutions based on ServiceNow applications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Configuring integrations between ServiceNow via REST/SOAP web and other applications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Participate in user acceptance testing of the resulting maps, impact rules and event management work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Promote your update sets and data across applicable SN environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Remediate any production incidents that arise related to this scope\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Adapts quickly in a fast-paced environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Preferred Certifications:\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;ITIL Foundation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;ServiceNow CSA and CAD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5831089004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6230560004\u0026gh_jid=6230560004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5230863004,"location":{"name":"Remote - US or Canada"},"metadata":null,"id":6230560004,"updated_at":"2026-10-22T10:24:52-04:00","requisition_id":"1820","title":"ServiceNow Solution Architect - FSO, CSM","company_name":"NewRocket","first_published":"2026-10-20T22:57:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ServiceNow Solution Architect – FSO/CSM\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world’s leading enterprises solve their toughest business problems and navigate change with confidence. As the AI-first Elite ServiceNow Partner, we combine industry expertise, human-centered design, and enterprise-grade AI to activate real value on the ServiceNow AI Platform. With two decades of experience, we are one of the largest pure-play ServiceNow partners, uniquely focused on helping enterprises adopt AI they trust: AI that delivers lasting business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our partnership with Anthropic gives our teams access to leading-edge Claude technology and puts us at the forefront of enterprise AI adoption. Together with our ServiceNow expertise, it lets us bring agentic AI, intelligent automation, and industry-specific workflows to clients in insurance, financial services, and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer \u0026amp;amp; Industry Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We #GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is a global team of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect to lead the delivery of Financial Services Operations (FSO) solutions for large insurance and financial services client programs. You’ll anchor engagements in FSO and work across related product lines including Customer Service Management (CSM) and Field Service Management (FSM).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Solution Architect, you will bring a strong understanding of how insurers operate, from policy servicing to claims to customer service. You’ll use that knowledge to translate business challenges into scalable solutions on the ServiceNow platform. You will lead customer workshops, architect and design FSO solutions, and lead and mentor a team of Software Engineers, aligning project tasks to each engineer’s skill set.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like, then let you use your skills and experience to come up with innovative solutions that achieve customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are #GoingBeyond. Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate customer workshops to capture and define requirements across insurance operations such as policy servicing, claims, and customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define FSO solutions aligned with the client’s business problems, industry needs, and ServiceNow best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide engineers with architectural blueprints and requirements for FSO, CSM implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and estimate Stories, monitor engineers’ work, and ensure the quality and delivery of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and mentor a team of Software Engineers, aligning project tasks to each engineer’s skill set.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Project Managers to manage scope creep and resolve technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct demos, deliver documentation, and facilitate knowledge transfer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and publish technical and process documentation in the company repository.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate effective use of AI tools to improve productivity, accelerate decision-making, and enhance the quality of work outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leverage AI and emerging technologies to streamline work processes, generate insights, and drive continuous improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research insurance and financial services industry trends to propose enhancements to NewRocket\u0026#39;s FSO products and offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of ServiceNow platform experience with a deep understanding of its architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the insurance industry, either working at a carrier or delivering programs for insurance clients, with an understanding of core processes such as policy servicing and claims.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CSM, including a fundamental understanding of the CSM data model, which FSO builds on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ServiceNow scripting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the key technologies behind ServiceNow integrations: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead the development and delivery of ServiceNow solutions in client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile/Scrum methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to simplify complex situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Word, Excel, and PowerPoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will complete ServiceNow competency certifications as well as module accreditations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required (current, or obtained within 6 months of hire):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Certified System Administrator (CSA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Certified Implementation Specialist (CIS) in a relevant domain, with FSO or CSM preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow Micro-certifications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace.\u0026amp;nbsp;We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp;\u0026amp;nbsp;We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.\u0026amp;nbsp;For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6230560004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6240376004\u0026gh_jid=6240376004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5234561004,"location":{"name":"Remote - India"},"metadata":null,"id":6240376004,"updated_at":"2026-11-02T00:08:25-05:00","requisition_id":"1840","title":"ServiceNow Solution Architect  - SPM","company_name":"NewRocket","first_published":"2026-11-02T00:08:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customer.\u0026amp;nbsp; Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket has been awarded\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the \u0026lt;strong\u0026gt;“2024 BEST Award”\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;“2024 ServiceNow Customer \u0026amp;amp; Industry Workflows Delivery Success Partner (CIWF)”\u0026lt;/strong\u0026gt;,\u0026lt;strong\u0026gt; “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” \u0026lt;/strong\u0026gt;and\u0026lt;strong\u0026gt; “2023 ServiceNow Creator Workflow Partner of the Year”.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join our Crew!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is hiring for a \u0026lt;strong\u0026gt;ServiceNow Solution Architect with SPM/ITAM\u0026lt;/strong\u0026gt;\u0026amp;nbsp;experience, to join our India team. \u0026amp;nbsp;The Solution Architect (SPM) is responsible for leading, coaching and mentoring a team of Software Engineers who architect, design and implement solutions on the ServiceNow platform for advisory and project professional services. You will be responsible for architecting and designing solutions using leading practices on complex professional services projects.\u0026amp;nbsp; This is an incredible opportunity to work with our large, global customer and one of the largest (most prestigious) ServiceNow implementations in the world! \u0026amp;nbsp;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We are\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; #GoingBeyond !\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will be doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver measurable positive results within the client and team’s timelines and budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate customer workshops to capture and define customer’s requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research industry impact and innovative opportunities to propose product enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide engineers with architectural blueprints/requirements for implementations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring Along\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-12 years of experience in IT Services, Consulting projects (ServiceNow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of ServiceNow SPM modules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of architecture principles for cloud-based platforms and proven experience in business architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting large client programs from an integration and support perspective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective facilitation, coaching and mentoring skills with ability to motivate a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills; ability to simplify complex situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver high degree of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a matrixed organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Business Administration, and/or\u0026amp;nbsp;equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified System Administrator (CSA) and respective ServiceNow Workflow Domain certifications\n\u0026lt;div class=\u0026quot;flex-1 overflow-hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;react-scroll-to-bottom--css-lgraq-79elbk h-full\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;react-scroll-to-bottom--css-lgraq-1n7m0yu\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex flex-col text-sm pb-9\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;w-full text-token-text-primary\u0026quot; data-testid=\u0026quot;conversation-turn-3\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;px-4 py-2 justify-center text-base md:gap-6 m-auto\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative flex w-full flex-col agent-turn\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6240376004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6230823004\u0026gh_jid=6230823004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5230998004,"location":{"name":"India - Remote"},"metadata":null,"id":6230823004,"updated_at":"2026-10-21T08:54:51-04:00","requisition_id":"1823","title":"ServiceNow Solution Architect - TSM/OMT","company_name":"NewRocket","first_published":"2026-10-21T08:54:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Us\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered\u0026amp;nbsp;design, and enterprise-grade AI to help organizations navigate change and scale with\u0026amp;nbsp;confidence.With\u0026amp;nbsp;two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;We #\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;GoBeyondWorkflows \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;to create new kinds of experiences for our customers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.newrocket.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Come join our Crew!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Approach to Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NewRocket, people are not just the backbone; they\u0026#39;re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it\u0026#39;s not just about a job; it\u0026#39;s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let\u0026#39;s create something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Career\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559685\u0026amp;quot;:0}\u0026quot;\u0026gt;NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow \u0026lt;/span\u0026gt;provides a platform that makes workflows work.\u0026amp;nbsp; We are hiring for a \u0026lt;strong\u0026gt;ServiceNow Solution Architect - TSM/OMT\u0026lt;/strong\u0026gt;, to join our award-winning Customer team!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a ServiceNow Developer supporting TSM/OMT you will be primarily developing customer applications for Work Order management, scheduling and dispatch.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders to identify key functionality within custom ServiceNow instance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with technical SMEs to get necessary environment information to support your service map and event work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with TSM/OMT in ServiceNow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehension of, and the ability to communicate and implement TSM/OMT solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop interfaces for each user audience depending on custom application models or Service Portals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand Credential less and Credential based Discovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, and integrate software products from ServiceNow TSM/OMT with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prevent duplicate Cis with CI identifiers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and ability to configure, manage and maintain MID servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in working with command line console for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with and migrate patterns between Environments for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in configuring Identification Rules for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp; We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:hr.us@newrocket.com\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;hr.in@newrocket.com\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4030360004,"name":"1ININ","location":"Pune, Maharashtra, India","child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6230823004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6217288004\u0026gh_jid=6217288004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5225764004,"location":{"name":"US or Canada - Remote"},"metadata":null,"id":6217288004,"updated_at":"2026-10-05T16:02:31-04:00","requisition_id":"1809","title":"Solution Architect ServiceNow Service Portal and AI Engineering","company_name":"NewRocket","first_published":"2026-10-05T16:02:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Solution Architect\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Service Portal and AI Engineering\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is looking for a hands-on Solution Architect who combines a strong web development background, deep ServiceNow Service Portal expertise, and applied AI skills to build exceptional digital experiences and practical AI solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements. Whether leading a complex portal implementation, building an AI-powered application, or connecting the two, you will translate business needs into thoughtfully designed, reliable software—from discovery through production.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement retrieval, tool calling, structured outputs, and human review where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for reliable operation through appropriate testing, evaluation, observability, and failure handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery through deployment, troubleshooting, documentation, and operational handoff, managing technical risks, scope, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate AI quality, security, latency, and cost; exercise judgment about when to use AI versus deterministic automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable components and delivery patterns, review code, and mentor engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What you bring\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-stack engineering capability extending beyond ServiceNow, including backend services, APIs, and cloud deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and building LLM-powered applications or agentic workflows, with an understanding of the requirements for reliable production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to protect enterprise data, enforce user and system permissions across retrieval and tool execution, and troubleshoot model and integration behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong design judgment and attention to accessibility, performance, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with business and technical stakeholders, and comfort turning ambiguous requirements into working software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCA-F certification, or readiness and commitment to earn it shortly after joining.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Production delivery of customer-facing AI applications and agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Claude, Anthropic APIs, MCP, and AI-assisted development tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python, modern frontend frameworks, automated testing, and CI/CD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Now Assist, ServiceNow AI Agents, and enterprise search.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ServiceNow CSA or CAD certifications, or equivalent demonstrated expertise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Success in this role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You lead architecture and remain hands-on throughout Service Portal and applied AI engagements, combining thoughtful technical decisions, polished user experiences, and reliable engineering. You earn customer trust, deliver measurable business results, and contribute reusable capabilities that improve the speed and quality of NewRocket’s delivery. You hold CCA-F certification or earn it shortly after joining.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of Our People\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is committed to a diverse and inclusive workplace.\u0026amp;nbsp; We value and celebrate diversity, believing that every employee matters and should be respected and heard.\u0026amp;nbsp; \u0026amp;nbsp;We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status\u0026amp;nbsp;For individuals with disabilities who would like to request an accommodation, please contact \u0026lt;a href=\u0026quot;mailto:HR@highmetric.com\u0026quot;\u0026gt;hr.us@NewRocket.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018047004,"name":"Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6217288004/ai_opt_out"},{"absolute_url":"https://www.newrocket.com/careers/job?gh_jid=6161008004\u0026gh_jid=6161008004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5204495004,"location":{"name":"USA - Remote"},"metadata":null,"id":6161008004,"updated_at":"2026-08-31T20:28:45-04:00","requisition_id":"1728","title":"Technology Trainer – Anthropic Enablement-Western US","company_name":"NewRocket","first_published":"2026-08-24T23:30:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NewRocket\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world\u0026#39;s leading\u0026lt;br\u0026gt;organizations solve their toughest operations and customer experience challenges and navigate change with\u0026lt;br\u0026gt;confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer \u0026amp;amp; Industry\u0026lt;br\u0026gt;Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the\u0026lt;br\u0026gt;Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket,\u0026lt;br\u0026gt;people are not just the backbone; they\u0026#39;re the heartbeat — we champion diversity, celebrate creativity, and\u0026lt;br\u0026gt;support professional growth for individuals and teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NewRocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than\u0026lt;br\u0026gt;50 certified CCAF (Claude Capability \u0026amp;amp; Adoption Framework) practitioners. We specialize in driving enterprise\u0026lt;br\u0026gt;adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that\u0026lt;br\u0026gt;embed Claude deeply into a client\u0026#39;s workflows and accelerate time-to-value from pilot through scaled\u0026lt;br\u0026gt;production use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology Trainer – Anthropic Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training\u0026lt;br\u0026gt;curricula covering Claude\u0026#39;s capabilities, the Anthropic API and developer platform, prompting best\u0026lt;br\u0026gt;practices, and integration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification\u0026lt;br\u0026gt;assessments, and recorded content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structure content using sound instructional design principles so training drives retention and behavior\u0026lt;br\u0026gt;change, not just information transfer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content\u0026lt;br\u0026gt;on a regular cadence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Enablement \u0026amp;amp; Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in-person (on-site\u0026lt;br\u0026gt;workshops, offsites, conferences) — to internal delivery teams, partners, and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor enablement content to different audiences, from non-technical business users to developers and\u0026lt;br\u0026gt;solution architects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns,\u0026lt;br\u0026gt;and confidently field unscripted technical questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide office hours and follow-up technical support to reinforce learning after formal sessions.\u0026lt;br\u0026gt;Certification \u0026amp;amp; Program Ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve NewRocket\u0026#39;s internal Anthropic certification program, validating learner proficiency\u0026lt;br\u0026gt;across 101 and 201 tracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design assessments that measure real, applied competency rather than passive completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track certification status, completion rates, and training effectiveness metrics; report on program health to\u0026lt;br\u0026gt;practice leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and\u0026lt;br\u0026gt;prioritize training that drives adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.\u0026lt;br\u0026gt;Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology \u0026amp;amp; Platform Landscape\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Area Tools \u0026amp;amp; Technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Platform Claude (API \u0026amp;amp; Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint,\u0026lt;br\u0026gt;Claude Cowork, Claude Tag (Slack)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer Enablement Anthropic API/SDKs, prompt engineering \u0026amp;amp; prompt caching, tool use / function calling,\u0026lt;br\u0026gt;MCP (Model Context Protocol), Agent SDK\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integration \u0026amp;amp; Workflow ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG\u0026lt;br\u0026gt;pipelines Enablement / LMS Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning,\u0026lt;br\u0026gt;Zoom/Webex/Teams virtual delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certification \u0026amp;amp;\u0026amp;nbsp;Assessment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab\u0026lt;br\u0026gt;environments (sandboxed Claude workspaces)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Content \u0026amp;amp; Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture \u0026amp;amp; editing (Loom, Camtasia),\u0026lt;br\u0026gt;Miro/Mural for workshops\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a\u0026lt;br\u0026gt;related customer-facing technical role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation — comfort with APIs and integrations, and enough hands-on experience with\u0026lt;br\u0026gt;Claude or comparable LLM platforms to teach and troubleshoot confidently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and\u0026lt;br\u0026gt;advanced/201) to mixed technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation and facilitation skills across both virtual and in-person formats, with the ability to\u0026lt;br\u0026gt;hold a room and adapt on the fly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong instructional design skills — able to structure content for retention, not just information transfer.\u0026lt;br\u0026gt;Anthropic Certified Trainer credential, or willingness to obtain within the first 90 days of employment.\u0026lt;br\u0026gt;Clear, structured written and verbal communication; strong cross-functional collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience training on AI/ML products, developer platforms, or enterprise SaaS tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with curriculum design frameworks (e.g., ADDIE) or adult-learning methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or administering certification or LMS-based programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in software engineering, data science, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow AI Agents or similar workflow automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement Program Design:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Builds structured 101/201 curricula that take learners from foundational fluency to advanced technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Credibility: \u0026lt;/strong\u0026gt;Demonstrates working command of the Claude API, prompting, and integration\u0026amp;nbsp;patterns to earn trust with engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Live Facilitation:\u0026lt;/strong\u0026gt; Delivers confident, engaging sessions across virtual and in-person formats, adapting on the fly to the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certification Ownership:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Designs and administers assessments that validate real proficiency, not just attendance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership:\u0026lt;/strong\u0026gt; Works fluidly with Delivery, Sales, and Product teams to close adoption gaps with the right content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Content Craftsmanship:\u0026lt;/strong\u0026gt; Produces polished, reusable enablement assets — decks, labs, guides — built to scale across the practice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that\u0026lt;br\u0026gt;every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace\u0026lt;br\u0026gt;and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed,\u0026lt;br\u0026gt;color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or\u0026lt;br\u0026gt;mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For\u0026lt;br\u0026gt;individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com\u0026lt;/p\u0026gt;","departments":[{"id":4105462004,"name":"Agentic AI","child_ids":[],"parent_id":null}],"offices":[{"id":4027673004,"name":"1CAUS","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6161008004/ai_opt_out"}],"meta":{"total":51}}